Our US-based directory highlights the best call answering service providers, evaluated through five ranking criteria and vetted by 12 experts using 200+ verified client reviews. This gives you a trustworthy way to select the most suitable inbound call center services for your needs.
Discover Professional Phone Answering Services in the US
173 Companies - Rankings updated: March 31, 2026
Call answering service providers on DesignRush are vetted for service quality and verified client feedback. Some listings may be sponsored.
United States ×
World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo provides secure, end-to-end customer support, back office, AI operations, and trust & safety solutions for US-based and global clients. We are PCI DSS, ISO 27001, HITRUST, SOC 2 certified and HIPAA & GDPR compliant, to serve regulated industries including fintech, healthcare, and SaaS platforms [... see all Hugo reviews ]Top Services:
- Phone Answering Services
- Location
- Chicago, Illinois
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 8 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHugo Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Outsourced Customer Support Project for Beauty Company How Hugo Helped Topicals Redefine Skincare 
Back Office Outsourcing Project for Education Company How Hugo Helped Outschool Handle Growth 
BPO Project for AI Company How Hugo Helped Confront Inclusion Gaps 
Outsourced Customer Support Project for Wellness & Fitness Company How Hugo Helped Sakara Transform Health 
Outsourced Customer Support Project Transforming Customer Service in the Home Furnishings Industry -copy-thumb-webp.webp)
Back Office Outsourcing Project for Home & Garden Company How Hugo Helped Yardzen Reimagine Landscapes
Reviews verified by DesignRush and sourced from the agency's profileHugo Reviews & Testimonials
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
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BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
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Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
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Data sourced from the agency's DesignRush profileGoogle Meta Outschool Topicals Attentive Faire Sakara Aurora
Successfully helping world-class companies bring products & services to market.
"A well designed product brings users to your products. A well designed product user experience brings customers to your brand for life." — Lars Owens [... view Lars Owens Design profile ]Top Services:
- Phone Answering Services
- Location
- Lincoln, Nebraska
- Number of Employees
- Under 49
- Average Hourly Rate
- $50/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 6 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLars Owens Design Services
Data sourced from the agency's DesignRush profileErchonia Corp Murray Custom Homes Laser Diode Concepts Lee Enterprises
Global Support Redefined!
IdeasUnlimited is a BPO with fifteen (15) years of experience in providing various BPO services. [... see all IdeasUnlimited reviews ]- Location
- Sugar Land, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsIdeasUnlimited Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Call Centers Project Call Center Locations 
Inbound Call Centers Project B2B Awards
Reviews verified by DesignRush and sourced from the agency's profileIdeasUnlimited Reviews & Testimonials
BPO Review from Kimberly Weber
We brought on IdeasUnlimited to help with our back office work so our nurses and staff could stay focused on clients. They handle scheduling, reports, emails, and client inquiries, and they picked up new tasks fast with very little training. The time we save is huge, and it makes our daily operations smoother. What I like most is they really try to fit into how we work, so it feels like they are part of our own team. The onboarding took a little time, but once we got set, everything has been running well.
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BPO Review from Miriam Woodward
IdeasUnlimited has been a dependable partner for us at De Dios Consulting. They handle our scheduling, emails, research, and reports, which freed up time for us to focus on clients. What I value most is how quickly they adapt and how much they feel like part of our team. The only challenge was getting them up to speed on a few tools, but once they learned, everything has been smooth.
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Medical Review from Jeffrey Bill
Working with IdeasUnlimited has been a real help for us at Sunrise Treatment Center. We brought them in to handle our medical billing so our staff could focus more on patients. They learned our system fast and cut down on errors which meant we got paid quicker and had better cash flow. Communication has always been easy and they adjust when we need something changed. What stood out most is how detailed and reliable they are. Nothing is ever perfect but they came pretty close.
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Data sourced from the agency's DesignRush profileBabeBox PatPat Sapphire Messenio Stevens Realty Justin TV (now known as Twitch TV)
America's best phone answering service taking care of your callers
As the worlds customer conversation experts, Moneypennys unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills [... see all Moneypenny USA reviews ]- Location
- Duluth, Georgia
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsMoneypenny USA Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Phone Answering Services Project Essential Live Answering 
Phone Answering Services Project Personalized Live Answering 
Inbound Call Centers Project Managed Live Chat 
Outbound Call Centers Project Outbound Calling
Reviews verified by DesignRush and sourced from the agency's profileMoneypenny USA Reviews & Testimonials
Call Centers Review from Eric Martin
The salesman, Luke?, was very responsive and knowledgeable, a true professional. On boarding with Bailey, was easy and very thorough. Getting on board with an answering service had a lot more detail than I expected and Bailey was very patient and did not rush the process.
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Call Centers Review from Benjamin Rose
I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!
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Phone Answering Services Review from Benjamin Rose
I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!!
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Data sourced from the agency's DesignRush profileCritter Control The Federal Savings Bank Sterne Kessler BMW Keller Williams The Glass Guru Eagle Biosciences Charleston Heating & Air
An Intelligent Support-as-a-Service Company With a Focus on a Tech Industry
SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. [... see all SupportYourApp reviews ]- Location
- Wilmington, Delaware
- Number of Employees
- 1000 & Up
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 17 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSupportYourApp Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Outsourced Customer Support Project for Software & IT Services Company Speeding Up Responses by 40% for PayBump -(1)-thumb-webp.webp)
Outsourced Customer Support Project for Software & IT Services Company How Happeo Cut Email Response Time to 30 Minutes -thumb-webp.webp)
Outsourced Customer Support Project for Legal Company How We Helped NotaryPublic24 Cut Ticket Resolution Time by 64% -thumb-webp.webp)
Outsourced Customer Support Project for Software & IT Services Company How We Helped Kurzgesagt Cut Email Response Time to 12 Minutes 
Outsourced Customer Support Project for Transportation & Logistics Company Faster Response Times & Scalability for Flibco 
Outsourced Customer Support Project for Gaming Company High-Quality Services for Game Development Company
Reviews verified by DesignRush and sourced from the agency's profileSupportYourApp Reviews & Testimonials
Customer Support Review from Bogdan Czako
We've been working with SupportYourApp to handle technical support, including product-related questions, password resets, tracing user traffic, and assessing request severity. The team started with two shared consultants and one dedicated consultant and now operates with two members, providing consistent support via email. Their performance has been outstanding, earning perfect 10/10 ratings in our internal performance reviews, and the project has remained extremely stable over time. The team has grown in expertise and reliability to the point where one dedicated agent now attends our annual gathering in Switzerland every year. Their support continues to exceed our expectations.
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Customer Support Review from Joseph Pinto
We partnered with SupportYourApp to build a 24/7 multilingual support team operating securely from theoffice to serve our growing global customer base. The team structure has evolved over time and nowincludes French-, Spanish-, and English-speaking consultants, as well as Sales agents and part-time SocialMedia Research support.They manage our email, chat, and phone support 24/7, enabling us to assist customers in multiple languages andmaintain an average email response time of under one hour. We truly appreciate their strong adherence to SLAs,consistent performance, and proactive communication. SupportYourApp has proven to be a reliable and effectivepartner in scaling our customer support operations.
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Customer Support Review from José Manuel Val Merinero
We partnered with SupportYourApp to resolve ongoing billing and video service issues that were impacting customer satisfaction. They provided efficient email support through a dedicated consultant, ensuring consistent and personalized assistance. Communication was clear and well-structured, with defined guidelines that kept our interactions focused. Their support hours from 5 PM to 1 AM EET allowed timely resolutions outside regular business hours.We valued the consultants loyalty, consistency, and efficiency, which contributed to smooth operations. SupportYourApp has been a reliable and effective partner in addressing our service challenges.
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Data sourced from the agency's DesignRush profileMastercard Skylum Waverly Labs Softorino Flibco
TechSpeed Inc: Women Owned Technology Company, Pioneering AI-Driven BPO Solutions
TechSpeed Inc is a Women Owned Technology company. Founded in 2002, it is the first AI-driven Business Process Outsourcing (BPO) provider. Pairing AI-driven technology automation and Human in the Loop support, TechSpeed enables businesses of all sizes to grow with scalable outsourcing solutions. [... see all TechSpeed reviews ]- Location
- Portland, Oregon
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $6/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTechSpeed Services
Reviews verified by DesignRush and sourced from the agency's profileTechSpeed Reviews & Testimonials
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Data Entry Review from Etienne Demeules
TechSpeed support is seamless with ongoing workflows or new ones. Using them on different files, they have great turnaround and make sure data always meets expectations
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Data Entry Review from Diane Ernstsson
TechSpeed has been a wonderful solution for our data entry needs. Their project manager is super friendly, easy to work with, extremely responsive and clear. TechSpeed swiftly got us through a rough patch when we were very backed up on data entry projects. They went above and beyond to exceed our expectations for sooner-than-expected delivery of the projects for data entry. Their QA is spot-on and very thorough. TechSpeed has been so great to work with!
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Data Entry Review from Mark Stefanski
For many years, Compology has worked with TechSpeed on image labeling, valuing TechSpeed's attention to detail and interest in optimizing processes. The client can rely on it to go over instructions, ask questions, give feedback, and train its team to follow it to a T. TechSpeed commits its time and resources to delivering great results and getting the job done well. Compology highly recommends working with the agency. (Verified via email)
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Data sourced from the agency's DesignRush profileWACOM Hofstra Univercity Merrill Lynch C2 Financial Corporation Griflan Design Bridgetown Coffee Direct Crown Passport Unlimited
- Virtual HQ provides small, medium and large businesses with a total Virtual Office solution 24x7. We provide a premium Australian Telephone Answering Service (Virtual Receptionist Service) answering your phone calls 24x7. For a truly national presence we offer Virtual Mail Address subscriptions in over 50 [... see all VirtualHQ reviews ]
- Location
- Phoenix, Arizona
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsVirtualHQ Services
Reviews verified by DesignRush and sourced from the agency's profileVirtualHQ Reviews & Testimonials
Phone Answering Services Review from David Patmore
I am extremely happy with the service as I do not have a full time receptionist. So the beauty of your Live Answering Service, given I travel a lot is that it is not location specific so I can receive my calls and messages where ever I am.
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Phone Answering Services Review from Tim Donovan
The Virtual Receptionist Live Answering Service is an invaluable asset to my business. Running a small business means you have to wear lot of hats. Your service has allowed me to take back control of my incoming calls. I found myself losing up to two hours a day with phone call interruptions. Now I can quickly scan my email messages and choose how and when I respond. My clients are always impressed with the service and often comment on how professionally their calls are answered.
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Phone Answering Services Review from James Kelaher
Our Smart Group uses your reception and premium office services in most Australian states. We find it a very effective way to ensure that calls and correspondence for Smart Group companies are handled consistently on a nation-wide basis. Changes within the group, as companies are added or new operating locations established are easily dealt with and online access to receptionist scripts enables immediate changes to be made toreflect new activities.
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Data sourced from the agency's DesignRush profileBrisco Roofing Domain Hill Property Group Smartnet
Allow Gabbyville deliver your VOICE with a SMILE!
Gabbyville specializes in providing live virtual receptionist answering services to a wide array of small and medium-sized business owners across the nation. Our services encompass answering inbound calls, making outbound calls, scheduling appointments, and a host of other administrative tasks. [... see all Gabbyville reviews ]- Location
- Knoxville, Tennessee
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsGabbyville Services
Reviews verified by DesignRush and sourced from the agency's profileGabbyville Reviews & Testimonials
Phone Answering Services Review from Jotham King
Overall I highly recommend Gabbyville. If you’re a business looking for that extra phone support, Gabbyville should be the first place to look. From how satisfied my clients are, to the positive reviews they leave about my company’s “receptionists”, Gabbyville has helped my business greatly! Thank you Gabbyville for getting me to where I am today with my business!
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Phone Answering Services Review from Cesar Rodriguez
Gabbyville has helped me expand my business in a manner that would have been impossible by myself. We’ve increased our revenue almost 2 times in the past 6 months, growing it into a 6-figure business! While I maintained a full-time job, I can probably count the number of times I had to personally call customers on just one hand. By using Gabbyville, I’m able to focus my limited time on running the business and working on marketing. Gabbyville’s receptionists have my complete trust, and they can probably convert leads into clients better than I can. Thank you Gabbyville for getting me to where I am today with my business!
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Call Centers Review from Joshua Holmes
The last couple of years, Ethode has experiencing tremendous growth. We have trouble answering phones, taking messages and scheduling meetings. Gabbyville has exceeded our expectations and has become a crucial part in how we do business. We would highly recommend Gabbyville to any company that’s struggling in handling phone calls and taking care of their customers the right way.
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Data sourced from the agency's DesignRush profileC Sharp Video Productions Ethode Book2Clean T.W. Family Law Attorney JustMaid4You Yaniv and Associates Marszalek Law Firm Via Nova Consulting Tier 3 Technology Solutions CornerStone Consulting
24/7 phone answering services for businesses
Ambs Call Center functions 24/7, delivering steadfast phone answering services and comprehensive call center solutions. [... see all Ambs Call Center reviews ]- Location
- Jackson, Michigan
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAmbs Call Center Services
Reviews verified by DesignRush and sourced from the agency's profileAmbs Call Center Reviews & Testimonials
Call Centers Review from Anonymous
Barry-Eaton District Health Department praises Ambs' reliability, not only for the company but also for the public. Furthermore, Ambs' team is proactive, easily accessible, and confident. (Source: 3rd Party Review Platform).
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Call Centers Review from Todd Desy
According to Todd Desy of Lammers Heating & Air Conditioning, Ambs helps the company serve its customers as efficiently as possible. In addition to improving customer service, Lammers Heating & Air Conditioning commends Ambs for smooth communication and timely information delivery. (Source: 3rd Party Review Platform)
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Phone Answering Services Review from Ted Christoff
According to Ted Christoff of Christoff and Sons Floor Covering, collaborating with Ambs has brought several new clients they would have lost due to unavailability to answer calls after business hours. Additionally, the collaboration yielded a remarkable ROI. The best thing about working with Ambs is that the team is an expert in the field and is on the same page with Christoff and Sons Floor Covering. (Source: 3rd Party Review Platform)
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Data sourced from the agency's DesignRush profileMichigan State University Cadillac Federal-Mogul
Lead Intake Done For You
is the #1 Real Estate Call Center with unmatched call answering service and outbound cold calling for real estate investors! [... see all Call Porter reviews ]- Location
- St. Peters, Missouri
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCall Porter Services
Reviews verified by DesignRush and sourced from the agency's profileCall Porter Reviews & Testimonials
Phone Answering Services Review from Undisclosed
I have met thousands of real estate experts and Ryan Dossey stands out above all of them due to his simplistic methods and ways of striving for excellence in everything he does. If you are looking for not one of, BUT THE BEST, call service look no further. Call Porter and the team behind Call Porter is truly as good as it gets and i'm here to recommend them over and over again! Amazing company, service, and leaders.
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Phone Answering Services Review from Joey DeFilippo
Wow, these guys are excellent! They've really distinguished themselves with excellent customer service in the real estate investing industry. I am thoroughly impressed by the professionalism and service Call Porter provides!
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Phone Answering Services Review from John Binder
Ever since I started working with this company several months ago I've had nothing but fantastic customer service. These guys are sharp, responsive and on the ball. Looking forward to a long and fruitful business relationship with Justin and everyone else at Call Porter.
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Data sourced from the agency's DesignRush profileKisha Formica Stone Saathoff Todd Keith
We Book the Meetings, You Close the Deal.
A powerhouse team that takes the headache out of prospecting by booking qualified, high-intent sales appointments for businesses. We don't just generate leads, we deliver sales-ready conversations straight to your calendar. [... see all Appointment Setter Online reviews ]- Location
- Albany, New York
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $5/hr
- Portfolios Count
- 6 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAppointment Setter Online Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Appointment Setting Project for HR Company Accelerating Business Development 
Appointment Setting Project for Media & Communications Company Accelerating Client Acquisition -thumb-webp.webp)
Appointment Setting Project for Software & IT Services Company Accelerating Lead Conversion and Client Engagement 
Appointment Setting Project Accelerating Lead Generation -thumb-webp.webp)
Appointment Setting Project for Construction Company The Healthcare Construction Market through Targeted Outreach -thumb-webp.webp)
Appointment Setting Project Boosting B2B Growth
Reviews verified by DesignRush and sourced from the agency's profileAppointment Setter Online Reviews & Testimonials
Customer Support Review from Eli Hamilton
This company has delivered exceptional customer support services that made a noticeable impact on our overall workflow and customer satisfaction. From day one, their team demonstrated professionalism, responsiveness, and a genuine commitment to representing our brand with care. They handled customer inquiries promptly, clearly, and with an impressive level of empathyensuring that every interaction felt personalized and attentive.One of the things we appreciated most was their ability to quickly understand our products, processes, and communication tone. They not only answered questions efficiently but also helped educate our customers, resolve issues with patience, and maintain a positive experience even in challenging situations. Their follow-up processes were consistent, their communication was always organized, and their ability to manage high volumes of inquiries without compromising quality truly stood out.They became a seamless extension of our internal team, reducing our workload and allowing us to focus on growth while knowing our customers were in excellent hands. Their dedication, reliability, and customer-first approach made the entire partnership incredibly valuable. We highly recommend their customer support services for any business looking to elevate its service experience.
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Back Office Outsourcing Review from Romain Devisme
We hired Assistant Setter Online for:contracted customer support solutionshrinking customer querie volumeBeing an agency involved in the business of advertising and marketing we were ramping up our efforts in terms of campaigningAssistant Setter Online does all our inbound processing, phone, chat and e mail support. They started employment with us on test basis initially and during their 2- week onboarding process they did so with our front-line team which was structured. We gave them tours of our products, tone of voice, brand guidelines and escalation workflows. All the traffic entering their channel is currently managed by their team, all the outbound communication is done via RingCentral and they also integrated Tawk.to live chat support on our site, increasing the level of engagement and conversion. After working with Appointment Setter Online, we now have quantitative indicator of results in customer satisfaction levels. They always provide a high level of support and it has saved us a considerable amount of overhead costs in the process of hiring, training and retaining in-house personnel. We would in fact expect savings of 50 percent or more. They have been extremely reactive and structured.
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Appointment Setting Review from Raul Vizcaino
I am the Operations Manager at Supermarket Source Inc, We empower our customers to excel by providing top-notch equipment and design services to the food retail industry. We needed help with B2B appointment setting and sales closing to increase our revenue and sales, Appointment Setter Online provides B2B appointment-setting services. We provide our company's data, and the team helps us with email, chat, and phone calls. We pay $1,000 for each agent, Appointment Setter Online has increased our sales by 22% so far. The quality of their work exceeds our expectations, Appointment Setter Onlines project manager always contacts us through WhatsApp, Slack, and email. We use High Level to arrange the leads and Google Sheets to maintain records and updates of the sales and leads, Were satisfied with the quality of the team, and they've actually increased our sales.
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Data sourced from the agency's DesignRush profileTrainual Inc 15Five electrIQ marketing YCharts PERQ GMass Heinz Marketing Inc Arch-Con Corporation
A leading customer support services provider
OnBrand24 stands as a leading provider of outsourced customer support services, offering established overflow and contingency strategies. [... see all OnBrand24 reviews ]- Location
- Beverly, Massachusetts
- Number of Employees
- Under 49
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsOnBrand24 Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Outsourced Customer Support Project Dancing Deer Baking -thumb-webp.webp)
Outbound Call Centers Project Enservio -thumb-webp.webp)
Outsourced Customer Support Project Sappi
Reviews verified by DesignRush and sourced from the agency's profileOnBrand24 Reviews & Testimonials
Customer Support Review from Adam Miles
They’ve been great partners. The agents move very smoothly back and forth between questions from consumers and carriers – and that’s a challenging responsibility. I have dealt with a lot of vendors over the course of my career, and OnBrand24 is definitely top tier in terms of responsiveness, professionalism and delivery. I’m grateful to the entire OnBrand24 team.
Show moreCustomer Support Review from Brett Johnson
OnBrand24 has been absolutely great. We've been very impressed with their ability to establish a highly capable team that quickly developed a strong technical grasp of our new product features in a compelling way. We quickly came to regard OnBrand24 as a satellite office for us, a direct extension of our sales and marketing team.
Show moreCustomer Support Review from Patti Groh
OnBrand24 is very reliable. We depend on them to seamlessly handle the critical first phase of the sales cycle-the sample request-and also to relate to customers on a personal level that represents Sappi well and reflects our culture.
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Data sourced from the agency's DesignRush profileSouthwest Indian Foundation Dancing Deer Sappi Fine Paper North America Alpha Software Enservio
People-powered answering service
Voted #1 Answering Service in 2025 by Forbes, AnswerConnect helps you grow your business by staying connected with your customers 24/7. No bots. No AI. Just real people, answering with care, treating your customers like their own. We handle your calls, book appointments, qualify leads & much more. [... see all AnswerConnect reviews ]- Location
- Portland, Oregon
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswerConnect Services
Reviews verified by DesignRush and sourced from the agency's profileAnswerConnect Reviews & Testimonials
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Phone Answering Services Review from Claire Riendeau
Claire Riendeau of Engel & Völkers Charlotte gave a shoutout to Christine Cooksey for the remarkable customer service experience. She addressed all her questions and even provided a detailed account explanation by sharing her screen. Riendeau highly recommended her, noting that she deserved a raise. (Source: 3rd Party Review Platform)
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Phone Answering Services Review from Dr. Harris
Dr. Harris from Kitty Corner Cat Clinic had the best customer service experience with Dyan. She patiently set up Harris' complicated phone system, untangling a messy IT situation. Her methodical and gracious approach was invaluable. The tech support team, especially Dyan, went above and beyond. Harris expressed gratitude for the agency's assistance. (Source: 3rd Party Review Platform)
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Phone Answering Services Review from Steve Ruiz-Esparza
According to Steve Ruiz-Esparza from the Prysma Lending Group, AnswerConnect provided a simple and straightforward service. Moreover, Ruiz-Esparza noted the ease of use, especially when canceling after he has utilized its services. Overall, he rated the agency five stars. (Source: 3rd Party Review Platform)
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Data sourced from the agency's DesignRush profileMosquito Squad Stormguard Crash Hotel
They Call. We Answer.
As a multiple award-winning, 24 hour call center & live answering service, you should know that our call agent team is trained and certified in professional call taking, messaging, dispatch and appointment setting. We are the first line of communication for hundreds of medical offices, hospitals, property [... see all Answering365 reviews ]- Location
- Los Angeles, California
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswering365 Services
Reviews verified by DesignRush and sourced from the agency's profileAnswering365 Reviews & Testimonials
Call Centers Review from Eric Jones
Answer365 was the answer to our problems. We receive an insane amount of calls to our venue and Answer 365 was able to step in and save the day. Extremely professional and Agile, I would completely recommend this firm if you need some help with your call volume.
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Call Centers Review from Paul Tennen
We have been using the services of Answering 365 for years now and we could not be happier. They have a friendly staff, are always attentive to our needs, and are very pleasant to speak to on the phone. We use them for our after hours call needs. They have always been reliable and friendly to the residents and clients that we service. We are very grateful for the help of the staff at Answering 365.
Show moreCall Centers Review from Amy Hendel
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
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Data sourced from the agency's DesignRush profileCorporate Services Industry Legal Industry Healthcare Industry
A Call Center Suited to Your Needs
Customized to suit your individual needs, Westpark Communications embodies the quintessence of a phone answering service provider that impeccably aligns with your requirements. [... see all Westpark Communications reviews ]- Location
- Spring, Texas
- Number of Employees
- Under 49
- Portfolios Count
- 5 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsWestpark Communications Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Outsourced Customer Support Project Consumer Product Distributor -thumb-webp.webp)
Outsourced Customer Support Project Plumbing Company -thumb-webp.webp)
Outsourced Customer Support Project National Home Builder -thumb-webp.webp)
Outsourced Customer Support Project Real-Estate Management Company -thumb-webp.webp)
Outsourced Customer Support Project Major Hospital
Reviews verified by DesignRush and sourced from the agency's profileWestpark Communications Reviews & Testimonials
Customer Support Review from Anonymous
Westpark Communications really does have ‘All the right answers.’ Our customers receive the same courteous service from Westpark that we do when we have a question or request for them. I’m pleased with our decision to switch to Westpark Communications.
Show moreCustomer Support Review from Anonymous
We have been very impressed with Westpark Communications from day one. Our previous answering service closed its doors with no notice and we found ourselves looking to get operations back up and running smoothly. Several calls to companies found us waiting for a return call, except for Westpark Communications! They called us back within a few hours and had a plan in play by day two and by day 5 we were up and running smoothly with no issues. We are very happy with their response to any questions that arise, any updates we need, and the staff is awesome. They are always sending email or phone calls to make sure we are satisfied and that they are meeting our needs. The voice messages are promptly delivered to our mail box for us to review at any time of the day. Love this option because it is like talking directly to the customer. The emergency calls are immediately dispatched to the technician on call. If the technician does not respond after two attempts, it immediately goes to Climate-Tech’s management for direct action so customers are not held up. When we have changes to the on-call schedule, I just make a phone call or send an email and their response is immediate. We even get a confirmation that it was completed. Complete confidence that our requests are being met. Price wise they are very reasonable and they were willing to work within our price range. Westpark Communications has so much more to offer and as our company grows we know that they will meet our needs. Thank you, Westpark Communications, we consider you part of our family!
Show moreCustomer Support Review from Anonymous
We recently started working with Westpark Communications after completing an acquisition of another company and finding they were already using them (we previously relied on an after-hours voicemail which often delayed our response time). We expanded the service to both of our locations and have been more than pleased at how well they handle our calls. The employees are professional and courteous, and any changes we need to make (such as to accommodate holidays, short days, etc.) are easy to communicate and have been handled. Our calls are fielded with the necessary details and dispatched promptly, and it allows us to better respond and address our customers’ needs in after-hours situations. I highly recommend Westpark Communications for your business answering service needs!
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Data sourced from the agency's DesignRush profileConsumer Product Distributor (E-commerce) Plumbing Company National Home Builder Real-Estate Management Company Major Hospital Capital Goods Manufacturer Manufacturer – Independent Living Aids Residential & Commercial Retail Energy Provider
We Take Care of Your Calls.
TeleDirect stands tall as an acclaimed industry frontrunner, focused on delivering outstanding on-demand call center and phone answering solutions. With a profound grasp of the contact center landscape, the team has firmly positioned itself as the ultimate preference for global organizations. [... see all TeleDirect reviews ]- Location
- Sacramento, California
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $100/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTeleDirect Services
Reviews verified by DesignRush and sourced from the agency's profileTeleDirect Reviews & Testimonials
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Call Centers Review from Michelle Goode
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Call Centers Review from Tiffany L. Garcia
Tiffany L. Garcia gave TeleDirect Communications, Inc. a 5-star rating. Tiffany shared that she had used TeleDirect in her offices and also referred her clients to the agency. She praised the top-notch customer care and excellent communication and client engagement experience she and her clients had received since day one. Garcia highlighted TeleDirect's effectiveness in handling inbound call volume and seminar reservation services. (Source: 3rd party review platform)
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Call Centers Review from Carol Magdalein
Carol Magdalein gave TeleDirect Communications, Inc. a 5-star rating. She commended its account representative, Kat, for always responding promptly and efficiently to any questions or issues. (Source: 3rd party review platform)
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Data sourced from the agency's DesignRush profileSouthern California Public Radio WayFM WGVU
Highest Quality, Call Center Services with Superior Customer Support.
Offering Call Center Services. In today’s fast-paced business environment, a missed call equals a missed customer. Enter TAS United. Our experienced, bilingual agents answer your calls when you can’t – keeping you connected to your patients or customers 24/7/365. [... see all TAS United reviews ]- Location
- San Antonio, Texas
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTAS United Services
Reviews verified by DesignRush and sourced from the agency's profileTAS United Reviews & Testimonials
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Phone Answering Services Review from Cerena Schane
Partnering with TAS United not only helped save us money by outsourcing our call traffic, but enhanced our first impression with our customers. Beyond the ongoing and future savings, TAS United has allowed us to capitalize on more opportunities for new business. We have been able to eliminate significant time spent on the phones.
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Call Centers Review from Viktoriia Bielkova
My experience using TAS United is very positive. Since TAS United is highly professional, responsive and client oriented. They provide a great service! I highly recommend TAS United as your business partner.
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Phone Answering Services Review from Dr. Shiree Flume
I have been a customer of TAS United since 1989 and have been very satisfied with the service. The operators have helped many of my patients who were in mental health crisis over the years and their kindness and professionalism are much appreciated.
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Data sourced from the agency's DesignRush profileBaylor Siemens Floodmaster Restauration Golden Pass LNG
Answering calls since '59!
For over six decades, Call Management Resources has been a trusted provider of answering services and call center solutions. Get in touch with us today! [... see all Call Management Resources reviews ]- Location
- Columbus, Ohio
- Number of Employees
- 50 - 99
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCall Management Resources Services
Reviews verified by DesignRush and sourced from the agency's profileCall Management Resources Reviews & Testimonials
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Call Centers Review from Linda Woessner
Linda Woessner expressed satisfaction with the service provided by Call Management Resources (CMR). She found the setup process easy and the system highly beneficial. In an after-hours emergency, CMR efficiently contacted all necessary parties, resolving the issue quickly. (Source: 3rd Party Review Platform)
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Call Centers Review from Anonymous
As a representative of Skips BagelDeli, I would like to share my positive review of Call Management Resources. We have been doing business with CMR for over 20 years, and it has consistently proven to be our most reliable service provider. Its reliability is unmatched, making it a trusted partner. (Source: 3rd party review platform)
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Call Centers Review from Michele Ahmadi
Michele Ahmadi's business received exceptional support from Call Management Resources, resulting in a successful partnership. The project manager's great communication skills made the process smooth, leading to a positive outcome for their business. (Source: 3rd party review platform)
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Data sourced from the agency's DesignRush profileGeneral Mills Hollywood Casino Mack Trucks Storm King Medpoint Management Roundy's Supermarket Best Courier
Reputed Phone Answering Services
PATLive stands at the forefront, providing top-tier phone answering services characterized by their amiability and distinguished reputation. Our commitment is to furnish each customer with an extensive online reporting package, a local or toll-free number, and 24/7 approachable customer support. [... see all PATLive reviews ]- Location
- Tallahassee, Florida
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsPATLive Services
Reviews verified by DesignRush and sourced from the agency's profilePATLive Reviews & Testimonials
Phone Answering Services Review from Alison Motta
Patlive went through an extensive, hands on and personalized set up with me and worked with me - tweaking my script and set up until everything flowed perfectly. And they have been true to their word on billing which I have not always found to be the case with other services. I have a very high call volume and was concerned that I would not be able to stay within my calling plan- they reviewed my plan and calls so I could be confident that I was in the right plan. Extremely satisfied and would recommend them to any law firm - solo or large.
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Phone Answering Services Review from Ellie Chuparova
We had an onboarding process of one month with an assigned personal coach, Matt, helping us with any questions and problems. Matt did a great job setting up quickly our service and adjusted it several times to meet our needs. We highly recommend PATlive!
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Call Centers Review from Undisclosed
We have tried 4 other virtual receptionist companies prior to finding PatLive and none of them provided the professional support we were looking for like PatLive has. Their receptionists are courteous & professional, and do not waste our minutes taking too long to provide our callers with service. I would highly recommend them.
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Data sourced from the agency's DesignRush profileTelecommunications Industry Hardware & Networking Industry Industry Retail Industry
Extraordinary Customer Experience Begins with People First.
Built on 50 years of contact center experience, Ansafone Contact Centers is one of the leading call centers in the country. Not only do we provide world-class customer experience, we also promote our people from within and believe our people are the most important assets. Many companies strive to create an [... see all Ansafone reviews ]- Location
- Santa Ana, California
- Number of Employees
- 500 - 999
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnsafone Services
Reviews verified by DesignRush and sourced from the agency's profileAnsafone Reviews & Testimonials
Call Centers Review from Anonymous
Please extend our sincere thanks to the team for all they are doing on behalf of our patients, providers, and partners. Their efforts have given welcome bandwidth our clinic staff to focus on the people in front of them and on better health outcomes. Even from my start in June I have seen (and been told) the great improvement in the quality of our patient interactions and clinic communications. I have been so encouraged by the team's willingness to do the right thing, to constantly coach and improve, adapt to change, and treat the patients with empathy and respect. Thank you. I am looking forward to what next year brings as we bring on our remaining clinics, launch new or improved campaigns, and continue to build a foundation for success, growth, and patient care that sets a new benchmark!
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Call Centers Review from Anonymous
I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone. I have worked with them for many years and found them to be action oriented and focused on quality performance.
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Call Centers Review from Undisclosed
Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.
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Data sourced from the agency's DesignRush profileHealthcare Industy Finance Industry Corporate Services Industry Telecommunications Industry
Phone answering solutions that businesses are proud of!
Nexa emerges as a trailblazing 24/7 virtual phone answering service renowned for its nationwide operations across the United States. Our forte lies in delivering unparalleled customer experiences through technology-driven call answering solutions, orchestrated by our adept virtual receptionists who possess [... see all Nexa reviews ]- Location
- Phoenix, Arizona
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsNexa Services
Reviews verified by DesignRush and sourced from the agency's profileNexa Reviews & Testimonials
Phone Answering Services Review from Summer Forbes
Rikard and his team have been great to work with. They are on top of details and have a great system. We’re excited to implement and utilize Nexa!
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Phone Answering Services Review from Mandy
I’ve relied on Nexa as my primary answering service for customer calls, and they’ve been outstanding. Their after-hours and midday telephone answering services ensure no call goes unanswered, providing incredible convenience and ease of use. The team’s effective communication and excellent virtual receptionist service have consistently impressed me and made a real difference in managing customer interactions.
Show moreSally B's Review Sourced from Google
NEXA recently changed their platform blocking clients from entering specific times outside of a set schedule. Clients must submit an email of changes, wait for a response, send a reminder email and then find out at 3am that changes were not made correctly. I have now been awake since 3 am (unable to go back to sleep and no opportunity to nap during the day) because NEXA ceased client control of our own schedules and someone failed to do their job properly.when I requested a variation from their blocked times. Prior to this platform change, I would have recommended NEXA. Now, I recommend looking elsewhere.
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Data sourced from the agency's DesignRush profileFuze SearchKings Penguin Air Paradigm
Answering Service Care Provides Trained Customer Service Professionals.
Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in [... see all Answering Service Care, LLC. reviews ]- Location
- Margate, Florida
- Number of Employees
- Under 49
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswering Service Care, LLC. Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Appointment Setting Project Medical Answering Service 
Appointment Setting Project Home Services Call Answering 
Appointment Setting Project Legal Answering Service
Reviews verified by DesignRush and sourced from the agency's profileAnswering Service Care, LLC. Reviews & Testimonials
Phone Answering Services Review from Vai Lealiiee
I had an issue with the protocol for our message retrieval. Spoke with Maria, the account manager in Client Relations, and she handled my concerns in a professional manner, extremely courteous, empathetic, and very kind. She fixed our account and I am so happy to be able to work with the Answering Service Care company again! I used to be an agent with them 10 years ago and still use skills taught from this company in my every day life. They are the best answering service company nationwide! I highly recommend to anyone who needs this service for their businesses. You will not be disappointed!
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Phone Answering Services Review from Lee Ann Morris
It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!
Show moreCarolina Silva's Review Sourced from Google
Answering Service Care is incredible! They answer every call with professionalism, warmth, and compassion which is exactly what our nonprofit needs to support people in crisis. Reliable, friendly, and a true extension of our team. Highly recommend!
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Data sourced from the agency's DesignRush profileFlowers & Foley UOAA HG Consulting
Comprehensive Outsourced Customer Support Services
Embracing the role of a collaborator, we hold a genuine concern for our clients' processes and the quality of our own outsourced customer support performance. Our organizational ethos centers on fostering continual growth for both our clients and our dedicated workforce. [... see all Uassist.ME reviews ]- Location
- Miami, Florida
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsUassist.ME Services
Reviews verified by DesignRush and sourced from the agency's profileUassist.ME Reviews & Testimonials
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Translation Services Review from Benjamin Conboy
Benjamin Conboy of NuSvara praises Uassist.ME assistant's skills and output. NuSvara highlights the assistant's ability to learn, be proactive, and deal with daily technical issues. (Source: 3rd Party Review Platform)
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Virtual Assistant Review from Beth Dorian
According to Beth Dorian of Platteville Family Dentistry, Uassist.ME provided exceptional support services. The virtual assistant provided by Uassist.ME helped the dental clinic become more profitable by shifting the focus to its core businesses. The collaboration is ongoing, and Platteville Family Dentistry praises the team’s consistent communication and cooperation. (Source: 3rd Party Review Platform)
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Virtual Assistant Review from Lydia Martinez
According to Lydia Martinez of Elle Marketing and Events, Uassist.ME's assistant does a phenomenal job. Their support has improved Elle Marketing and Events' turnaround times and alleviated its administrative burdents. Uassist.ME assistant's preparedness allowed them to hit the ground running. (Source: 3rd Party Review Platform)
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Data sourced from the agency's DesignRush profilePica Pica Avanti Way Realty NuSvara
Expect more from your Contact Center Partner.
Blue Valley Marketing (BVM) provides exception INBOUND and OUTBOUND Call Center Services. Since 1991 BVM has supported businesses operating in B2B, and B2C industries with six US Based locations. We have successfully completed over 5000+ projects in various industries. [... see all Blue Valley Marketing reviews ]- Location
- Home, Kansas
- Number of Employees
- 250 - 499
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsBlue Valley Marketing Services
Reviews verified by DesignRush and sourced from the agency's profileBlue Valley Marketing Reviews & Testimonials
Call Centers Review from Kendra Brassfield
Blue Valley Marketing has been a game-changer for our health and fitness company. Their call center services are top-notch. They've helped us connect with our clients seamlessly, providing exceptional support. Our overall experience with them has been nothing short of fantastic
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Call Centers Review from Anne Marie Lukin
They provided exceptional customer support that went beyond mere service. Their dedication is unrivaled, from handling inquiries about fitness programs to ensuring client satisfaction. Blue Valley Marketing delivered flawlessly on the project, which required not only efficiency but also a genuine understanding of our brand ethos. Their personalized approach, which is evident in every call, demonstrates their dedication to our wellness mission. We highly recommend their services for the ideal combination of professionalism and a personal touch.
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Call Centers Review from Rhonda Mercaldo
From the very beginning, their team demonstrated professionalism and dedication. They were always just a call away, ready to assist with customer inquiries, reservations, and feedback. The level of service was outstanding, with their agents showcasing an in-depth knowledge of our menu and our restaurant's unique selling points. They truly felt like an extension of our team. Blue Valley's performance was consistently impressive, ensuring no call went unanswered, and every customer felt valued. Their proactive approach in resolving issues and providing insightful suggestions for improving our customer experience was invaluable. The level of care and attention they gave to our patrons was evident in the positive feedback we received. In summary, my overall experience with Blue Valley was top-notch. They played a crucial role in enhancing our customer service and contributed to the success of our restaurant. I highly recommend their services to any business in need of a reliable and customer-focused inbound call center.
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Data sourced from the agency's DesignRush profileIBM Cisco Microsoft Red Hat NVIDIA AWS Salesforce Verizon Endeavor
Welcome to AmeriCall, one of the nations leading providers of advanced, outsourced contact center.
Welcome to AmeriCall, one of the nations leading providers of advanced, outsourced contact center and answering services options since 1938. We specialize in creating powerful, efficient, and cost-effective solutions for our clients across the United States and around the world. Our demonstrated suite of [... see all AmeriCall reviews ]- Location
- Tacoma, Washington
- Number of Employees
- 1000 & Up
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAmeriCall Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio
Call Centers Project CALL CENTER SERVICES 
Call Centers Project INTERACTIVE VOICE RESPONSE 
Survey Companies Project SURVEYS AND MARKET RESEARCH
Reviews verified by DesignRush and sourced from the agency's profileAmeriCall Reviews & Testimonials
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Call Centers Review from Heather Brodeur
Janeen is fantastic and Norma is AWESOME! Very polite and professional with the attendees.
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Call Centers Review from Undisclosed
Thank you, AmeriCall! As our needs have grown, so has your ability to meet them. AmeriCall saves our already overworked staff time and money. A special thank you, for working so hard to tailor your new software to our specific requirements. It works great and saves us a ton of time on order processing. AmeriCall can take the credit for a large part of our success.
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Call Centers Review from Dave Isay
Over the last year, StoryCorps has seen an increase in listeners, participants, alumni, and programs. This would have not been possible without the wonderful services provided by all of you at AmeriCall Answering Services. Your patience and care for our participants and the helpful feedback we have received from your trainers and agents was above and beyond our expectations. At StoryCorps, we understand that listening is an act of love (and patience, care, and attention). We are pleased to have AmeriCall listening and connection to our participants who are making a reservation. We truly appreciate your support and services.
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Data sourced from the agency's DesignRush profileSan Francisco Giants KBTC Public Television CRG Events
Personalizing Your Business
Our collaborators have grown to rely on our commitment, responsibility, and adaptability through tailor-made resolutions. Our endeavor to cultivate Brand Passion involves cultivating profound insights into processes and products, coupled with fostering strong relationships. [... see all Global Response reviews ]- Location
- Margate, Florida
- Number of Employees
- 1000 & Up
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsGlobal Response Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Outsourced Customer Support Project FILA -thumb-webp.webp)
Outsourced Customer Support Project LACOSTE -thumb-webp.webp)
Outsourced Customer Support Project Rack Room -thumb-webp.webp)
Outsourced Customer Support Project ASICS
Reviews verified by DesignRush and sourced from the agency's profileGlobal Response Reviews & Testimonials
Customer Support Review from Jennifer Jackson
We felt reassured following our onsite visit that this is a company that really cares about its employees and its clients. We were impressed by their retention rate—the managers and agents at Global have a long tenure, so they are experienced with the brand and typical customer service policies for each company.
Show moreCustomer Support Review from Dawn Trenson
We are seeing an increase in existing and repeat customer business. We saw a transformation from people contacting customer service with comments like, 'I wanted to get something else and now I never want to do business with you again' to now, with Global Response, becoming repeat loyal customers.
Show moreLonglen Phom's Review Sourced from Google
Do they hire for Work From Home in India? I recently got a call for the same.
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Data sourced from the agency's DesignRush profileColdwater Creek MoMA Lacoste Wolford National Geographic Perry Ellis The MET
End-to-end CX solutions that delight customers.
Make customer experience your strongest competitive advantage. CX forms the beating heart of Business Process Management, delivering success by boosting customer retention and ensuring less costly, more efficient operations. [... see all Helpware reviews ]- Location
- Lexington, Kentucky
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHelpware Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Outsourced Customer Support Project for eCommerce Company Custom Apparel Online Store
Reviews verified by DesignRush and sourced from the agency's profileHelpware Reviews & Testimonials
Customer Support Review from Maria Maidana
Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!
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Web Design Review from Brian Agee
My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.
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Virtual Assistant Review from Brian Lubeck
Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.
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Data sourced from the agency's DesignRush profileDoorDash PureCars Headspace
Redefining Customer Experience
We turn every interaction into a lasting relationship. Blending global reach with local expertise, AI-driven tools, and genuine human empathy, we help businesses transform customer journeys across every channel. [... see all Top Customer Service reviews ]- Location
- Albany, New York
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 9 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTop Customer Service Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio
Virtual Receptionist Project for Hospitality Company Elevating Guest Experience Through Smart Automation in Travel & Hospitality 
Outsourced Customer Support Project for Retail Company Redefining Online Shopping Experience Through Smart CX Automation in Retail & E-Commerce -thumb-webp.webp)
Outsourced Customer Support Project for Energy & Mining Company Powering Customer Trust Through Digital Experience Transformation in Energy & Utilities 
Outsourced Customer Support Project for Supplements Company Revolutionizing Policyholder Support in the Insurance Sector 
Outsourced Customer Support Project for Manufacturing Company Enhancing Customer Experience for a Manufacturing Enterprise 
Outsourced Customer Support Project for Media & Communications Company Transforming Viewer Engagement with AI-Driven Customer Experience in Media & Entertainment
Reviews verified by DesignRush and sourced from the agency's profileTop Customer Service Reviews & Testimonials
Customer Support Review from Manoj Thenua
I recently engaged a customer support provider to manage client service and support tasks for my healthcare-oriented platform. From the outset, their team was extremely professional, responsive and attentive. Their onboarding process was smooth, prompt, and well-organized. Throughout the project they handled all support tickets including account queries, billing questions, technical issues and general user guidance with empathy and clarity.What impressed me most was their commitment to quality: they consistently responded quickly to inquiries (often within minutes), maintained a helpful and courteous tone, and followed up until the users problems were fully resolved. Feedback from my users has been overwhelmingly positive: many praised how easy it was to get help and how satisfied they were with the assistance.Thanks to their efficient support, user satisfaction and retention improved noticeably compared to the period before they handled support. I also experienced fewer escalations and received fewer complaints overall. Their professionalism and consistency gave me peace of mind and freed me to focus on growing the platform rather than handling day-to-day support issues.Overall, working with them has been a very positive and productive experience the quality of support exceeded my expectations.
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Data sourced from the agency's DesignRush profileTrainual Inc 15Five ElectrIQ Marketing YCharts PERQ GMass Heinz Marketing Inc Arch-Con Corporation
The Call Center Pros
Call Center Sales Pro (CCSP) offers a comprehensive range of services for businesses in the United States. These services include telephone answering, healthcare call centers, outsourced call centers, business process outsourcing (BPO), nurse triage, appointment setting and call center consulting. [... see all CCSP reviews ]- Location
- Seymour, Tennessee
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCCSP Services
Reviews verified by DesignRush and sourced from the agency's profileCCSP Reviews & Testimonials
Phone Answering Services Review from Ellie Dennard
Superior Healthcare had a stellar experience with Call Center Sales Pro (CCSP). The staff provided responsive and friendly service and its customer support team was exceptional. Regular check-ins ensured top-notch service, making CCSP a highly recommended choice for answering service needs. (Source: 3rd Party Review Platform)
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Data sourced from the agency's DesignRush profileTelehealth Groups Property Management Clients Municipal Agencies Law Firms Corporate Clients Medical Networks Service / Trades Companies Hospitals Small Businesses
Built To Capture Leads, Book Calls, and Drive Growth
Were a San Diego-based creative and digital marketing agency helping local and national brands generate more traffic, leads, and conversions. From Google Ads to studio-quality content, everything we do is built to deliver measurable business outcomes not vanity metrics. [... see all Lead Wolf reviews ]- Location
- San Diego, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $150/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 7 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLead Wolf Services
Reviews verified by DesignRush and sourced from the agency's profileLead Wolf Reviews & Testimonials
Video Production Review from Adam Jones, Allied RDI
Couldnt have had a better experience! This wasnt just a video shoot - before we even started rolling there was a comprehensive discussion around the goals for the project and how success was to be measured. Following production, I received guidance on how best to utilize the content for maximum impact. And, of course, the quality of the work spoke for itself. Would enthusiastically recommend Lead Wolf to friends, colleagues, etc.!!!
Show moreHeather Vecellio's Review Sourced from Google
The Lead Wolf continues to complete our projects on time, often under budget and with excellent attention to detail. We are so grateful for the fast paced, high-level conscientious work. FIVE STARS!
Show moreConcepto Pizza Co.'s Review Sourced from Google
Great experience working with The Lead Wolf, super professional job, “Oz” the owner is an amazing person to work with, he is helping me with the marketing process for my company by doing and implementing strategies that gives my company more exposure over my competitors and attract more new customers, we have been working together for a couple weeks and I already started noticing the results.I highly recommend The Lead Wolf for your business!
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Data sourced from the agency's DesignRush profileMr. Moto Pizza UPNEEQ Barrio Donas PTC Boxing Gym Coast Creative BayCo HiNote My Herbal Pharmacy Revive.MD Sinister Propz
You Create, We Support.
MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success. [... see all MiXBS, LLC reviews ]- Location
- Miami, Florida
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $12/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsMiXBS, LLC Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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BPO Project for Music Company Customer support 
BPO Project for Media & Communications Company CDEK -thumb-webp.webp)
BPO Project for Entertainment Company Email support 
BPO Project for Manufacturing Company Market Research
Reviews verified by DesignRush and sourced from the agency's profileMiXBS, LLC Reviews & Testimonials
Customer Support Review from Kevin Swindlehurst
If youre looking for a partner thats flexible, highly skilled in multilingual customer support, and deeply knowledgeable in customer development and market research, MiXBS is the team you need. Their ability to adapt, deliver results, and provide top-tier support makes them stand out in the industry. We couldnt be happier with the partnershiptheyre exactly what we needed, and honestly, theyre awesome.
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Data sourced from the agency's DesignRush profileCDEK Buch Ramayoga Imark Tech SovPlym KNOVR
24/7 live answering for property professionals - real people, not bots
Never miss a lead again. SignMore's U.S.-based receptionists answer calls and chats 24/7/365. We handle lead qualification, appointment scheduling, and emergency maintenance requests for property professionals. We guarantee real people, not bots. [... view SignMore profile ]- Location
- Portland, Oregon
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSignMore Services
Reviews verified by DesignRush and sourced from the agency's profileSignMore Reviews & Testimonials
Nick Resto's Review Sourced from Google
We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.
Show moreFred Paskell's Review Sourced from Google
Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼
Show moreStasia Creek 406 East Realty's Review Sourced from Google
Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!
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Data sourced from the agency's DesignRush profileMcGraw Realtors XS Asset Management Chido Real Estate Investments The Agency ONXHomes Quantive Property Management Lang Management RE/MAX Keller Williams Heritage Terra Bella Property Management
24/7 Live Answering, Virtual Receptionist & Call Center Solutions
AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most. [... view AnswerFirst Communications profile ]- Location
- Tampa, Florida
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswerFirst Communications Services
Reviews verified by DesignRush and sourced from the agency's profileAnswerFirst Communications Reviews & Testimonials
Johnson Legal PLLC's Review Sourced from Google
As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.
Show moreDemetri Karoutsos's Review Sourced from Google
Outstanding After-Hours Answering Service – Highly Recommend for Service-Based BusinessesWe've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider.What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity.Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience.If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team.Demetri KaroutsosDirector, CareMaster
Show moreScott Lady's Review Sourced from Google
Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently.Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly.I highly recommend giving them a shot for your call inbound call needs.
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Data sourced from the agency's DesignRush profileAAMCO ABM AFC Urgent Care AFLAC Bauer Food, LLC (Operates McDonald's) Berkshire Hathaway Brookhaven National Lab Coldwell Banker Century 21 Cushman and Wakefield
All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.
*Vserve Ebusiness Solution Overview*We are an End-to-End technology solutions provider that helps e-commerce businesses grow and allows them to operate more efficiently around the clock so that your business will have no downtimes. [... see all Vserve Ebusiness Solutions reviews ]- Location
- New York City, New York
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsVserve Ebusiness Solutions Services
Reviews verified by DesignRush and sourced from the agency's profileVserve Ebusiness Solutions Reviews & Testimonials
Customer Support Review from Marie M. Harris
Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.
Show moreCustomer Support Review from Danielle W
Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!
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Data sourced from the agency's DesignRush profileTraci Miller Marcia Maples Joseph Powell
Maximize Your Opportunities With a Virtual Receptionist - We Never Miss a Call!
Starry Solutions is more than just a virtual receptionist; we act as an extension of your team. Our US-based team learns the ins and outs of your home service business, providing knowledgeable answers to build rapport with every caller. Regain your work-life balance, increase lead conversion, and nurture [... view Starry Solutions profile ]- Location
- San Diego, California
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsStarry Solutions Services
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Virtual Receptionist Project Live Answering
Data sourced from the agency's DesignRush profileHome & Garden Industry Legal Industry Health Care Industry Financial Industry
Offshore Data Entry Service: Precision, Speed and Security
Top Offshore BPO company [... see all Offshore India Data Entry reviews ]- Location
- Chicago, Illinois
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $5/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsOffshore India Data Entry Services
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Back Office Outsourcing Project Managing High-Volume Seasons: Supporting Clients During Peak Demand 
Call Centers Project 24/7 Support: Our Commitment to Ensuring Client Availability 
BPO Project Cost Reduction Strategies: How We Help Clients Save on Operational Expenses 
Medical Billing Project Crisis Management: Our Role in Supporting Clients During Challenging Times
Reviews verified by DesignRush and sourced from the agency's profileOffshore India Data Entry Reviews & Testimonials
Document Digitization Review from Lisa Rozario
We approached offshore data entry for our data entry process. They adeptly transformed our process. An excellent and efficient team, delivering quality work on time. I recommend Offshore India Data Entry for data entry requirements.
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Data sourced from the agency's DesignRush profileallianze bpo nexgen india data entry
We talk, We Listen, We Provide Solutions
Hire Live Support is a full-scale BPO service provider and a digital marketing company with 10+ years clientele and preparedness. We specialize in providing the leading live support services and new-age digital marketing gigs to SMEs, Enterprises, and Startups to delegate, scale, and manage business [... view Hire Live Support Inc profile ]- Location
- Cerritos, California
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 16 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHire Live Support Inc Services
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Call Centers Project for Social Networks Company Customer Experience & Helpdesk Solutions 
Virtual Assistant Project for Finance Company Virtual Assistance & Operations Support for Menio Global -thumb-webp.webp)
BPO Project for Health Care Company Multilingual Customer Service Representative Tech Support for Lifesupply.ca -thumb-webp.webp)
Call Centers Project for Health Care Company Customer Experience & Support Solutions for Ami Naturals -thumb-webp.webp)
BPO Project for Sports Company Customer Support Solutions for Multichannel Communication, Issue Resolution & Client Success for VPA 
Virtual Assistant Project for Design Company Virtual Assistant Fast, Reliable Data Entry & Organization for SelectPrint
Reviews verified by DesignRush and sourced from the agency's profileHire Live Support Inc Reviews & Testimonials
Alex Stone's Review Sourced from Google
Partnering with Hire Live Support has been one of the best decisions for Our Company. Over the past two years, they have consistently delivered exceptional service and have handled our operations seamlessly, allowing us to focus on growth without any operational worries.We currently have a team of 13 experienced agents working with us through Hire Live Support across multiple departments, including Customer Support Representatives, Go-High Level Tech Experts, and exceptional Customer Experience Agents. The level of professionalism, dedication, and reliability they bring is truly outstanding. They have ensured smooth day-to-day functioning, provided well-trained resources, and managed our processes with complete accountability.Finding an outsourcing agency as reliable as Hire Live Support is rare. They have been the most dependable and trustworthy partner I’ve worked with, and I continue to be impressed by their commitment to excellence.I highly recommend Hire Live Support to anyone looking for a reliable outsourcing partner.
Show moreBrit Wilbanks's Review Sourced from Google
Please don't apply to companies open jobs posing as a candidate. The job market is hard enough for people out here, without businesses getting flooded with other businesses slide decks trying to make sales connections.Sincerely,The recruiter who had to look at your stupid slide deck.
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Data sourced from the agency's DesignRush profileGoggles4u Savers Hyperanimation Eyeglasses.pk
24/7 Virtual Receptionist & Answering Services
Responsive Answering Service is a trusted communications solution offering the latest technology, reliability, and affordability to its clients. [... see all Responsive Answering Service reviews ]- Location
- Coral Gables, Florida
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsResponsive Answering Service Services
Reviews verified by DesignRush and sourced from the agency's profileResponsive Answering Service Reviews & Testimonials
Phone Answering Services Review from Lana Goldenberg
Responsive Answering Service, true to its name, is a fantastic partner for all our phone answering needs. It's helped our business grow by screening calls, patching high priority calls immediately to Sales, and providing detailed reporting on our inbound calls. We appreciate the 24/7 availability and the attention to our custom instructions. Every team member at Responsive has been a pleasure to work with. We highly recommend Responsive for businesses across industries; particularly for small businesses with no in-house receptionist, and for overflow call management.
Show moreTony Junkin's Review Sourced from Google
Excellent choice if you are looking for an answering service! I compared several companies and this one seemed to be the best of all of them and it has been wonderful! Jessica and Deb were great helping get everything set up and they are very responsive. The whole service has ran so smoothly and we are no longer missing calls from potential clients. Absolutely recommend them!
Show moreRanger Stardust-Kidd's Review Sourced from Google
DONT SHOP HEREWORST SERVICE WE EVER HAD.THEY ARE THE CHEAPEST AND YOU GET WHAT YOU PAY FOR...They nor picking up on calls, we had our phone company test system..The calls ring 7 times and goes to voicemail..We're basically retired we take certain project maybe 12 calls a month 5 weeks and they have not picked up 1 call as of yet..I should have not even hired them they blamed the phone company after that was disproven they blamed me.Like I was not doing my part to forward the calls.They then said we'll if you cannot help diagnose the problem we will cancel you...I can only say it clearly, the call comes in the call goes to you and gets sent back to our voicemail because you failed to pick up...I can only forward the call answering the call is up to you.These other review must be employees doing review for them..Most people with something bad will not bother writing one we take the time to be sure people know what we had to go thru and warn others.
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Data sourced from the agency's DesignRush profileDr. David Markle Office Hamby Roof Repair Marietta Dermatology Clairmont Pediatrics Tri-Rivers Musculoskeletal
Precision Billing, Maximum Revenue, Minimal Risk.
Our USA-based Medical Billing Company streamlines billing operations for healthcare providers, ensuring increased revenue, reduced costs, and minimized risk. From small practices to large hospitals, we handle denials management, credentialing, coding, and payer verification with expert precision. [... see all SwiftCare Billing LLC reviews ]- Location
- Evesham, New Jersey
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $20/hr
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSwiftCare Billing LLC Services
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BPO Project for Health Care Company Follow-Up, Indexing and AR 
Medical Billing Project for Health Care Company Revenue Cycle Managment 
Back Office Outsourcing Project for Health Care Company Revenue Cycle Managment
Reviews verified by DesignRush and sourced from the agency's profileSwiftCare Billing LLC Reviews & Testimonials
Medical Billing Review from Julie Formica
We have been partnering with SwiftCare Billing for the past year to manage key administrative operations, including billing, accounts receivable (AR) processing, and file indexing. This collaboration has been instrumental in improving our internal workflows, reducing turnaround times, and enhancing the accuracy of our financial and document management systems.One of the major strengths of SwiftCare Billing is their responsiveness and client service. From the initial onboarding to ongoing operations, their team has been professional, communicative, and solution-oriented. We receive regular updates and clear performance metrics, which has helped build a high level of trust in their services.While our overall experience has been highly positive, a few initial challenges related to software integration and adapting to our internal protocols required some time and coordination. However, SwiftCare Billing showed flexibility and commitment in overcoming these hurdles, and weve since seen steady improvements in alignment and efficiency.Overall, SwiftCare Billing has proven to be a reliable, professional, and valuable partner. Their services in billing, AR, and file indexing have added measurable value to our operations, allowing our in-house team to focus on core business activities. We would not hesitate to recommend their services to other organizations seeking a capable and trustworthy outsourcing provider.
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Data sourced from the agency's DesignRush profileHealth Care Industry Dental Industry Insurance Industry HR Industry BPO Outsourcing Medical Billing
Portiva: Leading The Way In Medical Excellence
Portiva's Virtual Medical Assistant is the No. 1 Provider in the World Today [... view Portiva profile ]- Location
- Trappe, Pennsylvania
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsPortiva Services
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Medical Billing Project Portiva's Virtual Medical Assistants
Reviews verified by DesignRush and sourced from the agency's profilePortiva Reviews & Testimonials
Renee Foster's Review Sourced from Google
Great service. Very good at communication and quick to respond when assistance needed. Staff provided is great.
Show morebrianna Gunther's Review Sourced from Google
It has been a pleasure working with Portiva and their VMAs. Before working with them, we faced challenges managing the increasing workload that came with our growth, especially with limited on-site space and staffing. It was becoming difficult to maintain efficiency without additional support. Portiva’s VMAs have meshed well into our team and quickly became a valuable part of our day-to-day operations. They are well-trained, professional, and have helped us build a more streamlined workflow. Tasks are handled more efficiently, and communication processes have improved significantly.The Portiva team has also been responsive and easy to work with, making the transition to virtual support smooth and effective. This partnership has allowed us to expand our capabilities without compromising the quality of care or overextending our on-site staff. We're grateful for the support and reliability they’ve brought to our practice!
Show moreAly Gonzalez's Review Sourced from Google
Prior to Portiva, I used another virtual staffing agency and I was not happy with the candidates or the service. Portiva does an excellent job pre-screening qualified candidates that meet the requirements of the job. Another reason I am happy with Portiva is because the pay for the virtual assistants is more compared to my previous VA staffing agency which helps Portiva attract more qualified employees and also increases VA job satisfaction and longevity on the job. I am very pleased with my Portiva VA's. They are professional, courteous and the training curve was minimal due to their extensive experience.
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Data sourced from the agency's DesignRush profileIT Industry Healthcare Industry Business Industry
Top Provider of Outsourcing and Customer Support
Dalerio Consulting is an international Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation [... view Dalerio Consulting profile ]- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 9 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsDalerio Consulting Services
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B2B Sales Outsourcing Project Business Development for Swiss Translation Agency 
Outsourced Customer Support Project 24/7 Live Chat Support for Online Gaming Startup 
Outsourced Customer Support Project BPO Services for White Label Software Company 
Appointment Setting Project Telemarketing Services for US Loan Processor 
Outsourced Customer Support Project 24/7 Live Chat Support for Australian Gaming Site
Reviews verified by DesignRush and sourced from the agency's profileDalerio Consulting Reviews & Testimonials
DAFKU Law Firm's Review Sourced from Google
We signed last year with Dalerio Consulting, and they are dealing with our customer support through call center services. Working with this company has been a great experience so far, so we would recommend Dalerio Considering to everyone who is looking for a BPO company.
Show moreDenisian Prifti's Review Sourced from Google
If you're searching for a unique and distinctive online presence for your brand or business, look no further as Dalerio Consulting got you covered.
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Data sourced from the agency's DesignRush profileSwissTranslate KlimaTek SpotGaming Youth Activities Center Korrieri
Agnostic AI Solutions
Outsourced Customer Response Solutions. [... view SSG profile ]- Location
- Waco, Texas
- Number of Employees
- 1000 & Up
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSSG Services
Data sourced from the agency's DesignRush profileFinance Industry Hospitality Industry Consumer Goods Industry
Real Connections, Real Growth.
We help small businesses gain and retain customers through our legendary virtual receptionist and chat solutions. [... view Ruby profile ]- Location
- Portland, Oregon
- Number of Employees
- 500 - 999
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsRuby Services
Reviews verified by DesignRush and sourced from the agency's profileRuby Reviews & Testimonials
David B's Review Sourced from Google
Ruby's reception services have been a great benefit to our business. We can rest assured knowing our customers can always reach a live human, no matter how busy we get. Thanks, Ruby, for being a valued part of our growing business!
Show moreWhitney Gibson's Review Sourced from Google
Super cute decor & cheerful employees/co-workers in secure & safe environment. Very busy inbound answering service for mostly law firms & medical/dental practices & small businesses across the country. Modern thinking & policies, diversity of all types warmly welcomed. Lots of work-place activities & hobby groups & even a dedicated studio w/several weekly exercise classes & approved "nap" room w/couch, blanket, pillows & ear plugs. Extremely particular about the wording of the msgs taken, its probable you may have to unlearn a few things picked up in call centers to be aligned with policies here. Pay is the typical low wage but full benefits offered. Huge full kitchen with lots of treats given out often. Located in same directly next door to a Safeway supermarket.
Show moreDean Hanson's Review Sourced from Google
A fantastic company with a fantastic culture. Some have said, "It's like working for Facebook, but much better!!" If your small business is in need of a receptionist to route their calls and messages, this brilliant and friendly small company in Portland is the place to go!
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Data sourced from the agency's DesignRush profileLegal Industry IT Industry Small Business Industry
24/7 Answering Service Solutions
Specialized, affordable 24/7 phone answering services using a combination of friendly, articulate agents, exceptional training and premium technology to work for your business. [... view Elation profile ]- Location
- Bloomington, Minnesota
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsElation Services
Reviews verified by DesignRush and sourced from the agency's profileElation Reviews & Testimonials
NewPatient Registration's Review Sourced from Google
We have used Elations Answering Service for our Family Practice after hours service for many years. We have been very happy with their service. They are always courteous with our patients, and thorough is determining their needs. They are also very flexible with changes in our schedule and assisting with any questions we have.
Show moreFNA OPE1's Review Sourced from Google
Our company has utilized Elation Answering Service for several years now. Our process is complicated and our script has been challenging over the years to include international support. Through it all the managers have worked tirelessly to ensure that they handle everything as requested. Even the representatives are amazing at adjusting the script while speaking with them to make sure they get the correct individual to take a call. This has been the best decision for our company in providing 24 hour support to our customers.
Show moreMackenzie Muldowney's Review Sourced from Google
Our outpatient behavioral health practice has utilized Elation Answering Service for close to 4 years. Throughout that time, Elation has handled our needs efficiently and effectively, even in the face of a worldwide pandemic. Our account manager, Jenny Clark, has been hands on all the way, and always prompt to answer our questions/make edits to our call schedules and rosters on the fly. Our clinicians, staff, and patients have all benefited from the support of this service.
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Data sourced from the agency's DesignRush profileMedical Industry Real Estate Industry Legal Industry
Expert Live Receptionists
Virtual HQ is a personalized live receptionist service. Let our receptionists see to it that all your calls are answered promptly and professionally. [... view Virtual Headquarters profile ]- Location
- Phoenix, Arizona
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsVirtual Headquarters Services
Data sourced from the agency's DesignRush profileIvory Day Pty Ltd Frenchknot 1232web
Grow the business of your practice.
Martindale-Avvo comprises the online legal brands Martindale-Hubbell, Martindale-Nolo, Ngage, and Avvo, and connects attorneys with 23 million consumers monthly. [... view Martindale-Avvo profile ]- Location
- El Segundo, California
- Number of Employees
- 250 - 499
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsMartindale-Avvo Services
Data sourced from the agency's DesignRush profileD. Miller & Associates, P.L.L.C. The Law Offices of RJ Harber CMC Law
Your Trusted Partner in Seamless Communication.
Since 1974, we at Midwest Answer have been serving our customers and their callers with answering services that are professional, flexible and responsive. [... view Midwest Answer profile ]- Location
- Quincy, Illinois
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsMidwest Answer Services
Data sourced from the agency's DesignRush profileLegal Industry Automotive Industry Medical Industry
First Impressions Count.
A Better Connection provides a smart, easy and affordable answer to every call you receive and a valuable asset to your team. [... view A Better Connection profile ]- Location
- Gilbert, Arizona
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsA Better Connection Services
Data sourced from the agency's DesignRush profileReal Estate Industry Healthcare Industry Legal Industry
We're Changing The Way Law Firms Grow.
Prime Legal is a legal marketing and payment solutions company that leads in providing technology and services helping law firms thrive. [... view Prime Legal profile ]- Location
- Newburgh, Indiana
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsPrime Legal Services
Data sourced from the agency's DesignRush profileLegal Industry Business Sector Retail Industry
Property Management Answering Service & Outsourcing Solutions
There are several areas of business and each needs serious attention and weightage of your interest. Lets talk about vacancies and prospects to apply, running applications, moving in tenant, making sure deposits are in the bank. Managing tenants, handling maintenance, renewing leases, etc. At the same time [... view Answer Tenant profile ]- Location
- Sheridan, Wyoming
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswer Tenant Services
Data sourced from the agency's DesignRush profileAshoka Lion Propel Capital Real Estate
Phone Answering Services by State
Phone Answering Services Specializations in the US
Hiring Guide: How to Choose the Right Call Answering Service in the US
How do I choose the best call answering service for my business?
When evaluating phone answering providers, consider the following:
- Identify call volume and peak times: Understanding when your phones are busiest helps determine how much coverage you need. According to Dialzara, 85% of unanswered callers never call back, so it’s essential you know your peak hours to ensure staffing levels match actual demand.
- Determine operating hours: Decide whether you need evening, weekend, or full 24/7 availability. 62% of customers say they will immediately call a competitor if the call is unanswered, so coverage should align with the times at which customers are most likely to call.
- Clarify call types: Identify whether calls are mainly inquiries, support requests, or appointment-related. About 82% of callers won’t leave a voicemail and will contact a competitor instead, making fast and reliable pickup critical.
- Check industry experience: Look for providers familiar with your field and business needs. Review service metrics such as answer speed, accuracy, and consistency.
- Review pricing and onboarding: Compare pricing models, setup timelines, and contract terms. Also, evaluate how providers handle scripts, routing, and CRM integrations.
- Request demos or references: Ask to hear sample calls or speak with existing clients. This helps confirm the provider’s tone, professionalism, and brand fit.
What should I prepare before contacting a provider?
Before reaching out, it helps to prepare the core details a provider needs to set up your service accurately and efficiently:
- Call scripts and instructions: Provide clear scripts so agents can deliver consistent and accurate responses. Structured scripting helps reduce errors and keeps the caller experience aligned with your expectations.
- Business hours and availability: Define your operating hours and any after-hours rules in advance. According to HubSpot research, 90% of customers say an immediate response is essential or very important, and 60% define “immediate” as 10 minutes or less, making aligned coverage critical. Furthermore, answering within 1 minute brings 391% higher conversion rates, according to Dialzara.
- Escalation rules: Outline what qualifies as an urgent call and to whom it should be directed. Clear escalation paths ensure critical issues are handled quickly and correctly.
- Frequently asked questions (FAQs): Share answers to common inquiries that callers are likely to ask, to help agents respond accurately and consistently across calls.
- Appointment rules and access: If the service will also book meetings for you, provide clear scheduling rules and calendar access to prevent double bookings and scheduling errors.
- CRM or system access: Prepare integration details if calls should sync with your customer database to allow call data to be captured accurately and reduce manual follow-up work.
What is the difference between live answering services and virtual receptionist providers?
The main difference lies in the depth of support they provide.
Live answering services focus on answering calls in real time, taking messages, and routing callers to the appropriate person or department, so customers always reach a human instead of voicemail.
They are designed to ensure accessibility and responsiveness, particularly for businesses that want to avoid missed calls while keeping internal workloads manageable.
Human interaction plays a significant role in customer perception, as 89% of consumers are more likely to do business again after a positive customer service experience and 70% say knowledgeable human providers are essential to good service.
Virtual receptionist providers, on the other hand, offer more comprehensive support that goes beyond basic call handling.
In addition to answering calls, they often manage appointment scheduling, qualify leads, update CRM records, and follow multi-step call flows tailored to specific business needs.
They function more like an extension of an internal administrative team rather than a simple answering layer, making them suitable for businesses that rely heavily on phone-based operations.
Demand for virtual receptionist services continues to grow as companies seek more hands-on assistance and higher service quality.
The virtual receptionist market was valued at approximately $3.2 billion in 2022 and is projected to reach $6.8 billion by 2030, reflecting a compound annual growth rate of about 9.8% as businesses increasingly prioritize customer experience and operational efficiency.
How do I ensure call quality and brand consistency?
You can ensure call quality and brand consistency through structured guidelines, ongoing monitoring, and regular performance reviews.
Most phone answering providers use custom call scripts that define greetings, tone, approved responses, and escalation rules, so every agent represents your business consistently on every call.
Call quality is critical because even a single poor interaction can damage retention. Research shows that 32% of customers stop doing business with a brand after just one bad experience.
To prevent this, providers rely on call recordings and quality monitoring, reviewing calls for accuracy, professionalism, and adherence to scripts.
Key performance metrics such as first-call resolution are closely tracked, as each 1% increase in first-call resolution can reduce operating costs by 1% and increase customer satisfaction by 1%.
Brand consistency is further maintained through regular reviews and updates, particularly during the first 30 to 60 days, when scripts, call flows, and escalation rules are refined.
Many answering services also use ongoing quality assurance programs and feedback loops to ensure agents continue to represent the business accurately over time.
Consistent brand presentation can increase revenue by up to 33%, according to PR Newswire, highlighting the value of uniform messaging across every customer interaction.
How do I measure whether a phone answering service is adding value?
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To measure value, track both call handling metrics and business outcomes.
One clear indicator is a reduction in missed calls; many businesses see improved responsiveness when they outsource, helping capture opportunities that would otherwise be lost.
Another useful metric is customer satisfaction and retention — about 49% of companies that reported improved satisfaction and retention after using telephone answering services highlighted that a key benefit is faster, more professional call handling.
Real business cases show tangible results: a global travel agency that implemented a multilingual answering service reported a 20% increase in Net Promoter Score (NPS) and a 15% increase in bookings from international clients within six months, with the revenue gains outweighing service costs.
Other measures include lead capture and conversion rates, appointment bookings, and internal workflow improvements like fewer staff interruptions.
Comparing these figures before and after onboarding provides a clear view of how the telephone answering service is contributing to revenue, customer satisfaction, and operational efficiency.
Why People Trust DesignRush
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding the best phone answering services in the United States. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
Sources
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Call Answering Services FAQs
What types of businesses usually use professional call answering services in the USA?
Establishments that handle a lot of time-sensitive calls often rely on inbound call center services, including:
- Small businesses: According to Dialzara, each missed call can cost small businesses anywhere from $100 to $1,200, depending on the industry. Over time, missed calls can quickly add up to significant lost revenue and missed growth opportunities.
- Healthcare clinics: Heavy patient call volume and strict HIPAA requirements drive demand for reliable call handling. Answer Our Phone reports that healthcare providers make up about 17% of all answering service users.
- Legal firms: Quick responses to new client inquiries are critical to securing new cases. As users, legal practices represent 32% of phone answering service providers.
- Home services: Trades like plumbers and electricians often handle urgent service requests. Phone calls convert to revenue 10 to 15 times more than traditional web leads.
- eCommerce: Retailers use phone support to resolve product and order issues quickly, helping reduce cart abandonment.
- Startups: Early-stage companies need reliable call coverage despite limited staff to capture leads and inquiries.
- B2B service providers: They rely on timely phone responses for scheduling, support, and lead qualifications.
- Real estate agencies: Agents use call support to manage inquiries and book property viewings when unavailable.
What services do most phone answering providers offer?
Most providers offer:
- Live call answering: Responding to callers in real time instead of voicemail, ensuring callers reach a real person.
- Message taking: Capturing caller details accurately when staff are unavailable, so no inquiries or leads are lost.
- Call routing: Directing calls to the correct person or department to reduce delays and miscommunication.
- Appointment scheduling: Booking meetings or service appointments on behalf of the business for call-driven operations.
- After-hours support: Covering calls outside regular business hours when internal teams are unavailable.
- Overflow handling: Managing extra call volume during peak periods to prevent long wait times and missed calls.
- Basic customer support: Answering common questions and providing general assistance to maintain a consistent customer experience.
How much do inbound call center services cost in the US?
Pricing in the US varies depending on call volume, features, and the level of support a business needs. On average, an answering service provider will charge between $0.80 per minute and $1.17 per minute.
The figures below are averages compiled from multiple industry sources.
- Entry-level:$75–$200 per month, typically covering basic live call answering and limited minutes.
- Mid-tier: $100–$600 per month, offering more minutes along with services like call routing, message taking, and appointment scheduling.
- Premium/high-volume: $1,500+ per month, usually for businesses that require extensive coverage, custom workflows, dedicated agents, or complex call handling.
The pricing schemes you can choose from when using an answering service include:
- Pay by the minute
- Pay per call
- Monthly subscription
What additional costs should I expect from these providers?
Beyond the base monthly fee, many providers charge for add-ons or higher usage. Extra costs may include:
- Call volume overages: Fees are applied when you exceed the number of minutes or calls included in your plan.
- Bilingual support: Often English-Spanish in the US, typically priced as a premium due to specialized staffing.
- CRM integration: Additional charges for syncing call data or setting up custom workflows with customer management systems.
- Appointment booking: Higher fees because booking calls require more agent time and detailed handling.
- Weekend or after-hours coverage: Coverage outside standard business hours is sometimes billed separately.
- Dedicated agents: A significant cost increase for businesses that require consistent or specialized representatives.
How quickly can a professional phone answering service be set up?
Most inbound call centers can onboard new clients within a few days to about one week for straightforward setups, including basic scripts, call handling instructions, routing rules, and testing.
This timeline suits businesses with minimal customization.
More complex requirements, such as detailed scripts, multi-step call flows, CRM or scheduling integrations, or compliance needs, can extend onboarding to one to two weeks or more, particularly in regulated industries like healthcare or legal.
About The Author and Expert Reviewer
Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.
Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.
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