Jessica Michalak Review from Google

1.0 ★

Jessica Michalak's Review Sourced from Google

Was recommended Nexa for an after-hours answering service and things seemed fine until they weren’t. One of my colleagues noticed we hadn’t received a call summary in a while, and we eventually found out they hadn’t taken a single call in over TWO months. When I called to ask why calls weren’t being forwarded, and why we were never notified, I was told they “have too many customers to keep an eye on each one.” Despite this, we were billed every month, even though they didn’t answer one call. I was told a supervisor would follow up. No one ever did. Our IT team confirmed multiple times that it wasn't an issue on our end but that was what Nexa claimed it to be. After sending two additional emails with no response, I finally emailed to cancel. Only then did I hear back, receiving a cancellation form and a generic “sorry to see you go.” Don’t waste your time. This is not a legitimate answering service if customer support is essentially nonexistent.

Carolina Silva Review from Google

5.0 ★

Carolina Silva's Review Sourced from Google

Answering Service Care is incredible! They answer every call with professionalism, warmth, and compassion which is exactly what our nonprofit needs to support people in crisis. Reliable, friendly, and a true extension of our team. Highly recommend!

Tony Junkin Review from Google

5.0 ★

Tony Junkin's Review Sourced from Google

Excellent choice if you are looking for an answering service! I compared several companies and this one seemed to be the best of all of them and it has been wonderful! Jessica and Deb were great helping get everything set up and they are very responsive. The whole service has ran so smoothly and we are no longer missing calls from potential clients. Absolutely recommend them!

Ranger Stardust-Kidd Review from Google

1.0 ★

Ranger Stardust-Kidd's Review Sourced from Google

DONT SHOP HERE WORST SERVICE WE EVER HAD. THEY ARE THE CHEAPEST AND YOU GET WHAT YOU PAY FOR... They nor picking up on calls, we had our phone company test system.. The calls ring 7 times and goes to voicemail.. We're basically retired we take certain project maybe 12 calls a month 5 weeks and they have not picked up 1 call as of yet.. I should have not even hired them they blamed the phone company after that was disproven they blamed me. Like I was not doing my part to forward the calls. They then said we'll if you cannot help diagnose the problem we will cancel you... I can only say it clearly, the call comes in the call goes to you and gets sent back to our voicemail because you failed to pick up... I can only forward the call answering the call is up to you. These other review must be employees doing review for them.. Most people with something bad will not bother writing one we take the time to be sure people know what we had to go thru and warn others.

Giles Strong Review from Google

5.0 ★

Giles Strong's Review Sourced from Google

Reexia has been a game-changer for our business. Their expert guidance in implementing CRM tools streamlined our entire sales process, making it more efficient and effective. On top of that, their SEO advice helped boost our online visibility significantly. Professional, insightful, and a pleasure to work with—highly recommended

Vanessa Mattia Review from Google

5.0 ★

Vanessa Mattia's Review Sourced from Google

We've been working with Reexia for our sales outreach and lead generation, and they’ve been absolutely outstanding. Their service is incredibly personal and responsive — it genuinely feels like they’re part of our team. They’ve taken the time to understand our business and target audience, and the results speak for themselves. We’re seeing consistent, high-quality leads and a real uplift in engagement. If you’re looking for a hands-on, strategic partner to drive your sales pipeline, we can’t recommend them enough.

Anjali Nawal Review from Google

5.0 ★

Anjali Nawal's Review Sourced from Google

Starting my internship with Protovo by my first year of engineering and becoming the junior software engineer at Protovo, it was really a great experience and time with a company like this where i got to know about many of the latest technologies and one with great work culture which every person dream for. A great boss is always a one people want in company and here I got three. Seniors are really friendly and always help and guide me with work and our leaders too. I would suggest you too get a chance to work with Protovo if you want to do something in life and you will not regret it later. Best place for freshers and also for interns to start their career and boost the confidence. Go with Protovo #protovian

Aakanksha Dadhich Review from Google

5.0 ★

Aakanksha Dadhich's Review Sourced from Google

Working in protovo solutions gives me learning in new technologies and explore my skills. Company has friendly environment and work ethics. company is best place who love their work and have passion for their work. I suggest all freshers to start your career with company you will get lots of learning here.

Tara Miller Review from Google

5.0 ★

Tara Miller's Review Sourced from Google

CCS has been a lifesaver for our business! We have people who man the phones 24/7, but in the event a call is missed, for whatever reason, CCS steps in, handles the call, gets all the pertinent information, sends us a text and then calls to ensure we got the message. We've used them for a few years now and are very happy with the cost and service. If you're looking for a backup/after hours answering service solution, try these folks!

Eloy Perez Review from Google

1.0 ★

Eloy Perez's Review Sourced from Google

DO NOT DO BUSINESS WITH THIS SERVICE. I cannot emphasize enough that the pricing and presentation are very misleading. We had a previous answering service that we were paying less than $50 a month for when they solicited our partnership. The representative, Chrissy Lochner, recommended the $99 per month plan with the commitment to review after the first month came in; that NEVER happened. Here we are 3 months and SEVEN THOUSAND DOLLARS later when we were finally able to cancel the services. When I called to speak with the billing department the representative Dianne Archerd, stated she was only in the billing department and would need to switch me over to her customer service department, she placed me on a 40+ minute hold and then the phone went silent. I guess that is their “Customer Service” at its best. Now you know how they came up with $7,000 of over the limit minutes and fees on their billing! They are now sending an outstanding invoice for an additional $1,274. Please do your due diligence before getting into business with this company.

Natalie Cadarette Review from Google

5.0 ★

Natalie Cadarette's Review Sourced from Google

Our company switched to CCS about 6 months ago, and we have nothing but raving reviews. Coming from a challenging partnership with another vendor, CCS solved all of the challenges we had faced and has helped us reach our goals in as little as a few months. The team is extremely kind and easy to work with, flexible with our process, and the caller experience is superb. Customer service is top- notch from admin to agent and they are incredibly responsive. Highly recommend!

Mr. John Review from Google

1.0 ★

Mr. John's Review Sourced from Google

If you're considering working at Connexus Resource Group, brace yourself for an exhausting, demoralizing experience that will leave you burned out, underpaid, and questioning your life choices. This company operates like a modern-day sweatshop, exploiting employees with unrealistic expectations, pitiful wages, and a toxic work environment that prioritizes profits over people. The workplace culture is cutthroat and demeaning. Supervisors hover like prison guards, scrutinizing every call and nitpicking minor mistakes. Instead of support, you get constant criticism, with the ever-present threat of write-ups or termination if you don’t meet impossible metrics. Favoritism runs rampant, and HR exists only to protect the company—not the employees. Don’t be fooled by empty promises of "career advancement." Promotions are reserved for management’s favorites, while everyone else is stuck in the same dead-end role. Training is minimal, and turnover is sky-high because people either quit from exhaustion or get fired for not meeting unrealistic expectations. In conclusion, Connexus Resource Group is a call center nightmare—a place where employees are treated like cogs in a machine, worked to the bone, and discarded without a second thought. If you value your mental health, dignity, or fair pay, steer clear. There are better jobs out there—this one isn’t worth the suffering.

Valupack Gaming Review from Google

1.0 ★

Valupack Gaming's Review Sourced from Google

Working on the same position for over a year, being told I'm one of their best agents and never getting a raise and overall being treated like I don't actually matter. Would never recommend working for them to even my most hated enemy.

Alece Peterson Review from Google

1.0 ★

Alece Peterson's Review Sourced from Google

I would avoid working here if you can. I worked here for 5 years, and really hated it. Tried to find other work and was unable to for a long time. I ended up quitting because they were going to demote me after being a Team Lead for about 4.5 years. It was really disappointing and heartbreaking, especially since I loved my team of agents. The first couple of years were good, but after a while it just became unbearable. The last campaign I was on, Solutran, literally sucked the life out of me. My supervisor and my agents were great, but I had to fight for my agents to be treated fairly. The company goes by Connexus Resource Group now, they merged with a few other call centers in 2021. One good thing I can say about the merger was we were finally able to get PTO after not having any paid time off at all. The pay here sucks, I was only making $15.50 for being a team lead, and that was only after 5 years of tenure. Most agents were making around $11.50 to $13. It's very hard to get raises here, so if you want to work here and not be compensated properly this might be the right place for you. Avoid this place, it will only ruin your mental health and cause you more suffering.

Johnson Legal PLLC Review from Google

1.0 ★

Johnson Legal PLLC's Review Sourced from Google

As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.

Demetri Karoutsos Review from Google

5.0 ★

Demetri Karoutsos's Review Sourced from Google

Outstanding After-Hours Answering Service – Highly Recommend for Service-Based Businesses We've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider. What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity. Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience. If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team. Demetri Karoutsos Director, CareMaster

Scott Lady Review from Google

5.0 ★

Scott Lady's Review Sourced from Google

Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently. Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly. I highly recommend giving them a shot for your call inbound call needs.

William Dixon-Saunders Review from Google

5.0 ★

William Dixon-Saunders's Review Sourced from Google

Working with Task Virtual has been a fantastic experience! Their team is responsive, professional, and always delivers excellent results. They’ve taken a tremendous load off my shoulders, and I now have the bandwidth to focus on the things that matter most. I can’t recommend Task Virtual enough to anyone looking for reliable assistance.

Kevin Porter Review from Google

5.0 ★

Kevin Porter's Review Sourced from Google

Had an excellent experience with my first VA project at Task Virtual. Affordable, great communication, and great execution on my required task. Would recommend as a first time VA user.

Ishika Parasrampuria Review from Google

5.0 ★

Ishika Parasrampuria's Review Sourced from Google

I recently engaged with Task Virtual, and I must say it has been a game-changer for my productivity. The team's virtual assistance services are top-notch, providing efficient support across various tasks. Infact, their virtual assistants are not only skilled but also adaptable, seamlessly integrating into my workflow. From managing emails to scheduling appointments, they handle tasks with precision and attention to detail. The communication is prompt, and they consistently meet deadlines. What sets Task Virtual at a different level is their commitment to security and confidentiality. I felt reassured knowing that my sensitive information was handled with the utmost care. Overall, I highly recommend it to anyone seeking reliable virtual assistance services. They've significantly lightened my workload, allowing me to focus on core aspects of my business.

Basil Salah Review from Google

5.0 ★

Basil Salah's Review Sourced from Google

Working at Contact Center Source has been a truly motivating and enjoyable experience. The workplace is full of energy, enthusiasm, and a fun atmosphere that makes every day engaging. Colleagues are always approachable, supportive, and willing to help, which creates an environment of teamwork and collaboration. I would especially like to thank Derrick Miller for his tremendous efforts and dedication. He has always gone above and beyond to make work smoother and more successful. More than just a manager, he has been like an older brother, offering guidance, understanding, and genuine support. I’m grateful to be part of such a positive and encouraging environment

Mohamed Shazly Review from Google

5.0 ★

Mohamed Shazly's Review Sourced from Google

This company is absolutely amazing! They are professional, organized, and always deliver on what they promise. Communication is clear and friendly, and they make the whole process simple and smooth. It’s rare to find a team that works with such honesty and dedication. I highly recommend them to anyone looking for reliable and trustworthy service

Habiba Essam Review from Google

1.0 ★

Habiba Essam's Review Sourced from Google

I had a very disappointing experience with this agency. The level of unprofessionalism, especially from the manager [O****], was unacceptable. Poor communication, lack of organization, and an overall dismissive attitude made working with them frustrating. I would not recommend working with them

Marci Raider Review from Google

5.0 ★

Marci Raider's Review Sourced from Google

The set up was easy and thorough and the follow-up was extremely helpful. My account manager, Akanksha, made the transition so easy and pleasant.

Josselyn Ivonne Marroquin B. Review from Google

5.0 ★

Josselyn Ivonne Marroquin B.'s Review Sourced from Google

Latasha was very kind and assertive in her support to address my issue and find a solution to get more accurate interactions with our callers.

Jeremy Maher Review from Google

2.0 ★

Jeremy Maher's Review Sourced from Google

It is very difficult to work with their integration team. They need people that are smarter. We have been using them for years, and every time we need to make an adjustment to the script integration, it turns into a nightmare. Something I can do in less than 30 minutes turns into 4-12 days of them making mistakes and misunderstanding things. There regular team that makes small adjustment not involving the integration are great. If you need integrations into your CRM it is probably best to find another company.

Cindy Halsall Review from Google

5.0 ★

Cindy Halsall's Review Sourced from Google

We have tried several different services to look after our after hours phones. AnswerPlus was by far the most professional company. I would highly recommend!!!

Laura M Dixon Review from Google

1.0 ★

Laura M Dixon's Review Sourced from Google

They age discriminate and I have been in contact with their head office to report them

NewPatient Registration Review from Google

5.0 ★

NewPatient Registration's Review Sourced from Google

We have used Elations Answering Service for our Family Practice after hours service for many years. We have been very happy with their service. They are always courteous with our patients, and thorough is determining their needs. They are also very flexible with changes in our schedule and assisting with any questions we have.

FNA OPE1 Review from Google

5.0 ★

FNA OPE1's Review Sourced from Google

Our company has utilized Elation Answering Service for several years now. Our process is complicated and our script has been challenging over the years to include international support. Through it all the managers have worked tirelessly to ensure that they handle everything as requested. Even the representatives are amazing at adjusting the script while speaking with them to make sure they get the correct individual to take a call. This has been the best decision for our company in providing 24 hour support to our customers.

Mackenzie Muldowney Review from Google

5.0 ★

Mackenzie Muldowney's Review Sourced from Google

Our outpatient behavioral health practice has utilized Elation Answering Service for close to 4 years. Throughout that time, Elation has handled our needs efficiently and effectively, even in the face of a worldwide pandemic. Our account manager, Jenny Clark, has been hands on all the way, and always prompt to answer our questions/make edits to our call schedules and rosters on the fly. Our clinicians, staff, and patients have all benefited from the support of this service.

Erik Pelton Review from Google

5.0 ★

Erik Pelton's Review Sourced from Google

Lawyerist®️ has been an important incredible resource for me and my law firm to help in so many ways. Whether providing information, instruction, or templates on key law firm management topics, or gathering in person with other law firm owners from around the country to share and learn from each other, Lawyerist has been an incredible value to our trademark law firm. I frequently recommend Lawyerist to others starting or growing law firms.

Kara Senn Review from Google

5.0 ★

Kara Senn's Review Sourced from Google

renting the space was easy and the agent was very friendly and helpful. great option for inexpensive meeting space.

Jono Review from Google

1.0 ★

Jono's Review Sourced from Google

This company is garbage. They have a $30 charge for parking written into the fine print of what you sign. Always add at least $50 to the price they tell you.

Vicky Grobbelaar Review from Google

5.0 ★

Vicky Grobbelaar's Review Sourced from Google

Mandy has been a huge asset to Ethiqs and a lovely person to work with, efficient and friendly and a great team backing her. Highly recommended.

Pedro Mendoza Review from Google

5.0 ★

Pedro Mendoza's Review Sourced from Google

Holly has been a great help recently both in terms of my business and personal affairs. I am in the process of making some business structure changes in my private dental practice and she has assisted me with all the lengthy paperwork, ensuring that everything is in order. In addition, she has assisted me in researching properties and locations. I would not hesitate in recommending her services as her support has been invaluable to me at this extremely busy time and has allowed me to focus on my patients. Highly recommended +++++

Alexandra Stewart Review from Google

5.0 ★

Alexandra Stewart's Review Sourced from Google

Terri has been an incredible SmartPA assistant for our family over the past 18 months. Her support has been invaluable in managing our busy work and home administrative tasks. Throughout our travels across Europe, the US, and Canada, as well as during our recent move to a new house and country, Terri has been there for us every step of the way. In particular, I have appreciated that Terri has used great judgment in assessing options on all fronts and hasn't just gone for the easy road of blindly following orders. I have trusted her as a "second me" and that has been so helpful. We couldn't have done any of this without her!