Our directory of top call center companies in USA is based on five criteria, reviewed by 12 experts, and supported by over 300 verified reviews, all to help you choose a reliable partner and grow your business with the right support.
Hugo is a U.S. call center company offering outsourced customer support, trust and safety, and digital operations to 150+ clients like Google, Meta, and Upwork across gaming, SaaS, fintech, and ecommerce. Teams are assembled in as little as two weeks, with ISO 27001 and HIPAA certifications...
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B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Vserve Solution is a call center company serving U.S. businesses with inbound and outbound call center outsourcing, multilingual customer support, live chat, email, and omnichannel solutions across ecommerce, banking, telecom, logistics, and media industries, with 300+ agents and ISO 27001 certification...
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Customer Support Review from Marie M. Harris
Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.
Customer Support Review from Danielle W
Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!
Internet Nerdz stands as a premier technology services and consulting firm, dedicated to crafting innovative solutions tailored to meet the intricate demands of your digital transformation journey. With a steadfast commitment to excellence, we specialize in developing cutting-edge strategies and solutions...
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IT Services Review from Scott Berg
If you're looking for a company to handle your IT and telephony needs then Scott and his team at Internet Nerdz is who you should be working with. They have my highest recommendation!
Shaun Green's Review Sourced from Google
Internet Nerdz has been a game-changer for my business. Their team is responsive, knowledgeable, and genuinely committed to helping their clients succeed. They made everything simple and stress-free, from setup to ongoing support. Highly recommend for anyone looking for reliable and expert service!
Angelica Cervantes's Review Sourced from Google
In an increasingly digital world, partnering with Internet Nerdz Inc is a strategic move towards achieving your business goals. With their unparalleled expertise, dedication to excellence, and commitment to customer satisfaction, they are truly the gateway to digital success. Whether you're a startup, a small business, or a multinational corporation, Internet Nerdz Inc has the tools and the talent to propel your brand to new heights.
Top Customer Service is a U.S. call center company providing 24/7 inbound and outbound call handling, AI-augmented support, omnichannel engagement, and back-office services to 800+ clients including Big Lots, across retail, healthcare, fintech, and manufacturing industries, with 1,200+ agents worldwide...
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Customer Support Review from Manoj Thenua
I recently engaged a customer support provider to manage client service and support tasks for my healthcare-oriented platform. From the outset, their team was extremely professional, responsive and attentive. Their onboarding process was smooth, prompt, and well-organized. Throughout the project they handled all support tickets including account queries, billing questions, technical issues and general user guidance with empathy and clarity.What impressed me most was their commitment to quality: they consistently responded quickly to inquiries (often within minutes), maintained a helpful and courteous tone, and followed up until the users problems were fully resolved. Feedback from my users has been overwhelmingly positive: many praised how easy it was to get help and how satisfied they were with the assistance.Thanks to their efficient support, user satisfaction and retention improved noticeably compared to the period before they handled support. I also experienced fewer escalations and received fewer complaints overall. Their professionalism and consistency gave me peace of mind and freed me to focus on growing the platform rather than handling day-to-day support issues.Overall, working with them has been a very positive and productive experience the quality of support exceeded my expectations.
Expertcallers is known for delivering dynamic solutions that emerge from our deep expertise in inbound and outbound customer engagement. We leverage proven strategies and advanced technology to enhance our call center services, poised to drive lead generation, issue resolution, and appointment setting...
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RSVP Communications is a full-service, marketing support services firm. We are solutions driven and result oriented...
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Supreme Wiz's Review Sourced from Google
Purchased supreme merch and they use this company to ship. They use UPS surepost when they should be using UPS Ground. Don’t make consumers pay to save a buck. Provide HQ service instead.
B E's Review Sourced from Google
Really wish I could leave zero stars because that's what this company deserves. Why on the earth should I have to wait one extra day for UPS Surepost when it took over a week to ship my items to begin with. Just trying to cut costs, they don't give a hoot about everyday people like you and me. Their shipping department needs some serious coaching.
Poplar Pawn's Review Sourced from Google
If I could leave less than 1 star, I would. I received half of an order that was poorly packed. My item was completely destroyed in shipping because they simply lack the ability to properly package an item. Furthermore, this poor excuse of a company then sent all items VIA surepost which costs an average of $4 per shipment. Interesting considering Supreme charges a minimum shipping expense of $10. Because I am in the shipping/fulfillment industry, it is easy to see that lack of leadership is causing this company to suffer. - My resume is available when you're ready to fix your horrifying issues.
Five Star Solutions is a premier, mid-sized contact center outsourcer dedicated to delivering world-class customer care. By blending boutique-level agility with enterprise-grade capabilities, the company serves as a seamless extension of its clients' brands...
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VSA is a B2B call center that helps clients generate leads and produce new business; our experienced team takes on what internal sales teams don’t want to do, can’t do well, or don’t have time to do...
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Paul Jurgaitis's Review Sourced from Google
We have been working with VSA for over 2 years and everyone is extremely pleased with the results. The entire team has been great to work with and they've become an integral part of our ongoing business development strategy. VSA consistently feeds our pipeline with high quality leads and are always available when you need them. They even made sure I didn't miss my flight when there were no cabs or Ubers available!Thanks for all the great work you've done!
John A Martinka's Review Sourced from Google
I started working with VSA in 2016 after going through three other services over the prior two years. These other services were sole practitioners and very small operations. They lacked oversight and control, something on which VSA is strong. In other words, the work gets done.And when the work is done there are positive results.The communications is excellent (Michele is great), they are flexible to my client’s ever changing schedules, and the feedback from those with whom they set appointments for me is positive (about the caller and their demeanor). To the person on the other end of the call it seems the caller is part of my business, which means they are very professional. I highly recommend VSA, and have recommended them to others.
Chris Santarpio's Review Sourced from Google
Our company has been working with VSA for about 5 years. They are such a great time and an extension to our sales and customer service team. They have both performed lead generation activities (i.e. appointment setting), as well as, customer service survey calls. VSA was quick to learn our ideal customers. They do a great job with getting to the right person. Our business is both service and product sales and VSA has a great grasp of what our objectives are. We are so fortunate to continue to see results with their hard work and dedication. I highly recommend VSA if you are looking to see more sales activity and results.
Trupp Global: Your Trusted Partner for Back-Office Support and Customer Experience Services...
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Jyoti Chakrapani's Review Sourced from Google
They hire in lots and then fire in bulk..just project based...and they cut your pf without actually holding one... rubbish company ...
Keerthi Kandra's Review Sourced from Google
Wrost experience. I went interview and they are conducting one exam I have written all the things correct but they are telling wait i will discuss with manager and informing you like that. Totally they are wasted my time. Wrost experience
Akshay kumar's Review Sourced from Google
Don't go here if your time is really value to you, because if any girl is waiting in reception for interview then don’t even think to attend interview because they will not hire you they will hire only that girl. managers will also come out of theirs cabin and chit chat with girls but no one will ask about you...company infrastructure is also not good.
JMS is a leading B2B lead generation firm serving companies that offer complex, often high-ticket solutions, products and services. Our clients rigorously test us against other lead generation firms, and we consistently prove our ability to meet or exceed their objectives. Based on this trust, clients make...
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Etech is an omnichannel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals allows us to continuously deliver exceptional, personal customer experiences...
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Haley E C's Review Sourced from Google
If only I had something nice to say but mom always said if you can't say nothing nice don't say nothing at all.
Charles Symmonds's Review Sourced from Google
This company operates in violation of the law, calling numbers registered on the national DO NOT CALL list. The fact that people bother to register should be indication enough that your telemarketing calls are unwelcome.This is not the sign of a reputable company you should consider partnering with.
rahil jain's Review Sourced from Google
Scammers! The person calling posed as Customer Service representative for my ISP. I had recently placed an order with my ISP and the caller knew about it. The person demanded that I pay the entire amount now otherwise the order wouldn't process. I argued saying that the rep yesterday said I don't have to pay until the service gets started. To which he replied that that's not how it works and I have to pay now otherwise they will sue me. I said call me back in half an hour and I will have my payment information ready. I didn't answer when I got the call back.
For more than 30 years, SERVICE 800 has been designing programs and providing resources to measure Customer Experience every day. The SERVICE 800 methodology delivers the accurate metrics you need to build and measure an effective customer journey map. SERVICE 800 programs reveal the actions and behaviors...
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Pinpoint Technologies, Inc. is a U.S.-based data & list solutions provider that specializes in supplying highly targeted business contact lists. The company serves clients in industrial, engineering & scientific research sectors, offering services such as email/direct mail/telemarketing lists, list...
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Treemont Consulting is your trusted partner in success. Our team of experts provides valuable B2B solutions to help you reach new heights. Let us work with you every step of the way, delivering leads and ensuring continued growth...
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The powerhouse of B2B lead generation, Abstrakt Marketing Group is uniquely poised to maximize your growth potential. Founded a little over 10 years ago in St. Louis, we now serve 1700+ clients across the nation with 550 employees at our disposal! Our full-service approach and comprehensive inbound/outbound...
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Nick B's Review Sourced from Google
With Abstrakt, I got more than just a web development team. They delivered a true comprehensive digital strategy. I hire Abstrakt for an update to the company website, with a focus on improving our Google search rankings. They started with a thorough strategy, tying their work back into specific goals and Google keywords. But the artistic talent showed with the actual site development. They wrote the text for each of the pages; each page was better than anything I could write. But beyond text, the images, site layout, colors, etc. They all reflected a consistent design language that subtly and constantly reinforced my marketing message. Even when I insisted on extra content that only appealed to a small market segment, they reformatted that content to drive the same compelling message as the rest of the site. And it worked. Within one week of launch, I got a new lead from the site. Abstrakt was a complete package of expertise. At every step, they delivered better than anything I could achieve. That was the expertise I valued.
Jillian Mayott's Review Sourced from Google
Working with Abstrakt has been a real partnership — you truly get back what you put into it. I’ve had the pleasure of working closely with Sarah Ernst, and she has been the key reason we continue to grow with Abstrakt.Sarah has taken the time to really understand the Alltek brand and has consistently presented it in a way that feels authentic, professional, and aligned with who we are. Because of her dedication and creativity, we’ve been able to not only expand our reach but also build genuine connections with new businesses.She is proactive, collaborative, and always focused on what will help us succeed — the kind of partner you want in your corner. Sarah is absolutely the standout of our experience with Abstrakt, and I can’t recommend her highly enough!
GPG Admin's Review Sourced from Google
We love Abstrakt Marketing Group! Every year they bring a large group of employees to volunteer at our shelter. They are such a fun, hard working group and we almost always have at least a couple employees that decide to adopt or foster a pet while they are here volunteering! Shout out to Abstrakt for giving back to their community in such a meaningful way!Thank you from your friends at Gateway Pet Guardians!
Continental Message Solution (CMS) is an award-winning call center outsourcing company based in Columbus, Ohio. The company provides telephone customer service and live answering services to a worldwide network of clients, including numerous Fortune 500 corporations...
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Christopher Schriefer's Review Sourced from Google
The training department is amazing! Training team really go out to make sure your fit and understand your position within the company. The problem with this company is the operations manager Brian. He will terminate employees for petty reasons like an outage in your area or low quality scores while in training. Your held accountable to quality scores as if your a full or part time employee that has been established in your roll. Dont recommend applying for a position within Continental Message Solutions.
Erik Doyle's Review Sourced from Google
I researched over 40 hotline centers and conducted more than a dozen reference calls before I finally settled on CMS as the solution provider for my company of over 5,000 employees. The CMS transition completed earlier than scheduled and we were under budget both for installation and years of use. I repeated the same for my next employer of 10,000 employees a few years later. Both companies are still using the solution and even expanded services. They love it, and I'm proud to say that working with CMS has been one of my greatest career contributions to I've made for my employers. Full speed ahead, CMS!
Gere Jordan's Review Sourced from Google
Highly innovative and experienced call center, live answering service, and IVR solutions firm based out of Columbus, Ohio. Can't say enough good things about this group and the valuable services they are able to provide. From basic receptionist services to fully customized mass notification solutions and software integration, they do it all and are one of those go-to vendors for anything customer service/communication/compliance/HR related.
Revnew's outbound lead generation services help businesses shorten sales cycles and increase ROI. Get qualified leads, data, and expert support...
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CallingAgency books qualified B2B appointments with decision makers for your sales team. We have served more than 2,100+ businesses across 50+ industries in the US, Canada, and Australia...
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Headquartered in Atlanta, GA, Group9 specializes in finding the right cloud, collaboration, infrastructure, security and managed services providers to match your company's specific business and technology needs. From carrier, cloud, security, software, mobile, IoT and infrastructure services to contract...
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Startupuserspace is a full-stack, AI driven marketing and sales Partner for early-stage startups. We help startups and scaleups expand into GCC, Africa, Asia, and Europe wit tailored go-to-market strategies and growth Solutions. We help founders go from idea to traction by acquiring their first paying...
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For over 60 years, Answer United has been a trusted leader in the answering services industry, providing call center and live telephone answering services to businesses of all sizes. We offer 24/7 support to ensure seamless customer interactions that help businesses grow while keeping costs down...
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Jackie B's Review Sourced from Google
Extremely disappointing experience with Answer United. We signed up expecting a professional answering service that would follow our script, properly represent our company, and provide transcripts/recordings of calls as promised. None of that happened.Within the first weekend of service, we lost multiple jobs due to calls being handled poorly and the script not being followed. The representatives often sounded unfamiliar with our business and procedures, which reflected badly on our company.When we requested transcripts and recordings, we were told would be available; they were never provided. Customer service was also very frustrating to deal with. When I asked for a refund because the service was not delivered as agreed, I was told they had already invested time setting up the account and script. We invested employee time into that process as well, only for the agreed-upon procedures to be ignored.After bringing up these issues, communication largely stopped, and calls/emails went unanswered. Based on our experience, I would strongly recommend looking elsewhere if you want an answering service that will professionally represent your business.
Deep R's Review Sourced from Google
I used their service for a little over a year. They are very good at taking calls and usually answer them promptly. They would then pass on the message via email, though often some things in the message didn't make it across. However, if that was all I needed, then an answering machine would have been enough, I hired them as a virtual receptionist and to make appointments. Ultimately I left their service because, after more than a year they seemed to know very little about my business, they routinely had trouble answering callers' basic questions about the business. They often bungled appointment taking and I felt they were costing me business.I worked with them multiple times to change the script but still to no avail, they just didn't do a very good job as a VR.I think using them as a message-taking service is fine but would not expect anything more of them.
Jon Liebertz's Review Sourced from Google
Our favorite vendor, Answer United!As a growing company with a handful of Customer Care staff inhouse, we had a critical need to find a partner that could handle our call influxes during prime time as well as assist in creating an Emergency Line which our clients could use that would reach our after hours manager.Barbara and the Answer United group have exceeded our expectations in not only the quality of service, but their ability to make small, custom changes that really boost our ability to provide a higher level of communication to our customers.Looking forward to expanding our business relationship into the 2020 year!
Awantrix is a Texas-based enterprise technology solutions provider specializing in managed IT services, cybersecurity, connectivity, infrastructure, and unified communications. The company helps organizations improve operational efficiency, strengthen security, and scale their technology environments through...
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They can help businesses manage and field phone communications.
Through a mix of inbound and outbound call answering services, these specialists strengthen customer trust, streamline the overall income of inquiries, and ultimately, improve the brand image.
Considering that over 70% of customers prefer to do business with a company that has a great reputation for quality customer service, organizations keenly employ call center specialists.
Apropos those findings, data also shows that 97% of customers are likely to tell their friends, family, or coworkers about a pleasant customer experience.
The most common contract length for call center services in the US ranges from 6 to 12 months, which allows enough time to onboard agents, familiarize them with the brand, stabilize outstanding tickets, and evaluate results.
Shorter engagements of 3 to 6 months are commonly used for seasonal support, pilot programs, or temporary coverage during peak demand.
Longer contracts lasting 12 to 36 months are common for enterprise-level programs that require dedicated teams, custom technology integrations, or compliance-heavy operations.
Contract length often depends on service complexity, expected call volume, industry regulations, and whether the provider is supporting a short-term initiative or an ongoing operation.
Choosing the right call center company in the United States requires aligning your business needs with a vendor’s capabilities across technology, service quality, and long-term performance.
Here are some things to consider when searching for a provider:
Need help finding a call center across the USA? Visit our Marketplace and send us a project brief. Based on your request, we'll send you five agency suggestions that meet the criteria.
We’ve shortlisted call center providers on DesignRush across multiple price points, so you can identify a vendor that's within your budget.
| High budget: $50,000+ |
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| Low budget: $25,000-$50,000 |
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Beyond budget, our agency directory allows you to filter agency profiles by location, area of expertise, agency reviews, client types, team size, and hourly rates.
Before hiring one of these companies in the US, you should ask some of the following questions to make sure the candidate is a good fit for the project:
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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding top call center companies in the USA. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.Â
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Call centers encompass specialized agencies that manage both incoming and outgoing customer phone calls, often providing customer service, technical support, or sales services. These providers use advanced technologies to route and handle calls efficiently, thus maintaining effective communication between businesses and their clients.Â
They typically offer services such as:
In the US, over 50% of companies outsource at least part of their customer service operations.
On the other hand, outsourced centers report agent utilization rates of approximately 85-90%, compared to 65-70% for in-house teams, which supports higher operational efficiency.
Industry pricing benchmarks show that standard inbound customer support is commonly priced between $20 and$30 per hour for US-based agents, depending on coverage hours and agent experience. Pricing for call center firms in the United States is typically based on usage, call volume, and service complexity rather than a single flat rate.
More specialized services, such as advanced technical support or compliance-driven call handling, often cost more and typically range from $30 to $50 per hour due to higher training and skill requirements.
In addition to service fees, technology costs can significantly affect total pricing.
Call center software alone can cost around $75 per agent per month, and this figure does not include staffing, call handling, or operational services.
Many providers in the United States charge setup or onboarding fees for agent training, system integration, and quality assurance work, which may not be included in the hourly quote.
Technology and software can add separate expenses, such as customer relationship management (CRM) tools, call routing systems, or analytics platforms.
Infrastructure and operational overhead, including telecommunications, hardware, and office costs, also contribute to total expenses for US-based programs.
Finally, specialized services such as after-hours support, multilingual support, or advanced reporting often come with premium charges.
Launching a call center program in the United States typically takes anywhere from a few weeks to several months.
Small or virtual call center programs in the US can often launch within a few weeks, as setup usually involves selecting software, hiring agents, and completing training without physical infrastructure.
Larger on-site or traditional call centers typically require 3 to 6 months to launch due to facility setup, telephony, and hardware installation, large-scale hiring, and compliance requirements.
In general, the team size, service complexity, technology requirements, and whether the operation is virtual or on-site are the primary factors that determine how quickly a call center program can go live in the US.Â
Many businesses rely on these companies to handle customer service and support, particularly when call volumes are high or 24/7 availability is required. Common industries include:
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