These top-ranking call centers in Canada can help you manage your client communication effectively and provide excellent customer service. Examine their list of projects and clients, cost of services, reviews, expertise, team size and more to choose the right partner agency for your business.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
Pipeful is a Toronto based B2B sales agency combining email, LinkedIn, and cold calling into one outreach system. Its dedicated call center in Canada supports SDR teams with phone infrastructure, qualified lead sourcing, appointment setting, and steady pipeline growth for B2B companies worldwide...
Top Services:
- Email Marketing
- Direct Marketing
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 100 - 249
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 6 Projects Listed
DMT Business Development is an Ottawa based B2B agency with 7 years in business, more than 2M leads generated, and 10K appointments booked across 30 countries. Its team runs personalized phone outreach, sales development, and appointment setting as part of its call centre services in Canada...
Top Services:
- BPO
- Email Marketing
- Call Centers
- Digital Marketing
- Content Marketing
- Show more
- Location
- Ottawa, Canada
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 14 Projects Listed
Hugo
VerifiedVerified by the DesignRush team for authenticity and credibility.World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo provides call center services in Canada with 24/7 omnichannel support across phone, chat, email, SMS, and social media. University educated agents fluent in 60+ languages handle inbound and outbound calls, integrating with CRMs like Salesforce, Zendesk, and HubSpot for smooth support...
Top Services:
- Customer Support
- Call Centers
- BPO
- Phone Answering Services
- Transcription Services
- Show more
- Location
- Vancouver, Canada
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 8 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHugo Services
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Hugo Reviews & Testimonials
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsFusion CX brings 20+ years of experience across 15 countries and 40+ delivery centers to its global BPO services. Among call center companies in Canada, its team handles inbound and outbound voice, chat, email, and social media support in 28+ languages for BFSI and retail clients worldwide...
Top Services:
- BPO
- Business Consulting
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 3 Projects Listed
Unity Communications has delivered business process outsourcing since 2009, including Contact Center as a Service, technical support, and e-commerce customer service. ISO 27001 certified and ranked on the Inc 5000 for five straight years, it runs a call centre in Canada for scalable support...
Top Services:
- BPO
- Customer Support
- Business Consulting
- Call Centers
- Show more
- Location
- Montreal, Canada
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $9/hr
- Portfolios Count
- 3 Projects Listed
Call centers in Canada like 3C Contact Services, based in Concord, Ontario, handle inbound support, appointment booking, and multilingual customer response for small and medium businesses. The team also manages back office operations and business process improvements across North America...
Top Services:
- Call Centers
- Location
- Ontario, Canada
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Call centre in Canada support is one channel among ten that Aidey's AI first BPO offers, alongside chat, WhatsApp, email, and social messaging. The company staffs customer experience, technical success, sales, and back office operations for SaaS, e-commerce, and fintech brands worldwide...
Top Services:
- Software Development
- BPO
- Call Centers
- eCommerce Development
- Show more
- Location
- Calgary, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
Canada call center capabilities support Lunas Consulting's outbound lead generation programs, run by dedicated SDR teams from its Toronto office. With over 10 years of experience, the company combines appointment setting, sales consulting, and data driven outreach for B2B and B2C growth...
Top Services:
- Call Centers
- Digital Marketing
- Location
- Toronto, Canada
- Number of Employees
- Under 49
AM Tech is a Canadian Managed IT Service Provider founded in 2012, delivering secure, innovative, and proactive technology solutions. We specialize in Managed IT, cybersecurity, cloud, and automation services, combining big-business expertise with small-business care to drive client success...
Top Services:
- IT Services
- Cybersecurity
- Managed Services
- IT Compliance Solution
- Cloud Consulting
- Show more
- Location
- Calgary, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $150/hr
- Minimal Budget
- Under $1,000
Prospect Solutions is a Vancouver based integrated marketing consulting and professional telemarketing representation company . We develop customized marketing and sales programs to effectively approach, influence, advance, sell and get referrals for our clients since 2003. Our diverse menus of marketing and...
Top Services:
- Business Consulting
- Call Centers
- SEO
- Email Marketing
- Web Development
- Show more
- Location
- Vancouver, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
SureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs...
Top Services:
- Customer Support
- Call Centers
- Phone Answering Services
- BPO
- Show more
- Location
- Calgary, Canada
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Voxdata has delivered multilingual customer support, sales support, and digital transformation services from Montreal and Mississauga since 1995. SOC2 and PCI DSS certified, the company ranks among established call center companies in Canada serving major North American brands and industries...
Top Services:
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $100/hr
Your Virtual Reception and Appointment Scheduling Partners.The warm friendly virtual receptionists you need to help grow your business.We are 100% Canadian owned and operated!We want to help you better connect with your clients all while sustaining your businesses growth potential...
Top Services:
- HR Outsourcing
- Call Centers
- Phone Answering Services
- Location
- Halifax, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
24H Virtual operates offices in Toronto, Edmonton, and Vancouver, offering 24/7 live receptionist, chat receptionist, and auto receptionist services. As a call center in Canada, it also runs virtual business process management for appointment setting, order processing, and back office support...
Top Services:
- BPO
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 50 - 99
- Minimal Budget
- $1,000 - $10,000
Telelink provides live call answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call. For over 55 years we have proudly served a diverse range of clients including municipalities, utilities, HVAC, plumbers, electricians, and property...
Top Services:
- Phone Answering Services
- BPO
- Call Centers
- Location
- St. John's, Canada
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $37/hr
- Minimal Budget
- Under $1,000
With a management team whose history in the Business Process Outsourcing industry exceeds 15 years, multi-national operations in several countries, multi-national customers, and a global network that spans 3 countries, Concert8 has been a critical partner to all its customers in achieving business goals...
Top Services:
- Customer Support
- Call Centers
- Accounting
- Location
- Richmond, Canada
- Number of Employees
- Under 49
Gexel, founded in 1998 and based in Montreal, runs a boutique contact center BPO with smartsourcing sites in Canada, Morocco, and South Africa. Its multilingual call centre services in Canada cover customer care, sales, technical support, and back office work for travel, retail, and telecom clients...
Top Services:
- Call Centers
- Customer Support
- Location
- Montreal, Canada
- Number of Employees
- 500 - 999
The CommAlert Group is an emergency communications company that specializes in the safety and healthcare sectors. We also offer business call answering services to virtually any size or type of business. CommAlert has assisted businesses and communities by delivering emergency response and call centre...
Top Services:
- Customer Support
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- 50 - 99
Extend Communications Inc. is a privately held corporation celebrating over 60 years in telecommunications and teleservices...
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Ontario, Canada
- Number of Employees
- 100 - 249
TigerTel provides award-winning, outsourced call centre and live answering services in Canada. Our experience and dedication to client success makes us the preferred Canadian answering service and call centre partner...
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Dartmouth, Canada
- Number of Employees
- 100 - 249
At Big Sky Call Centers, we care about your clients and your calls. Big Sky Call Centers has consistently delivered top-quality services to our Calgary clients for the past 15 years...
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Calgary, Canada
- Number of Employees
- Under 49
Property Answer, based in Kingston, Ontario, has answered calls for over 70 years and handled more than 50 million calls across Canada and the United States. As a call center in Canada, it provides 24/7 live answering, lead qualification, and call routing for property managers and contractors...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Kingston, Canada
- Number of Employees
- Under 49
Call centre services in Canada from CCI Resources cover inbound and outbound customer support, bilingual agents, and survey based research programs. Based in Orangeville, Ontario since 1989, the company also runs employee engagement surveys and market research for public and private sector clients...
Top Services:
- Call Centers
- Location
- Orangeville, Canada
- Number of Employees
- 100 - 249
We are a Canadian firm and have corporate offices in Missisauga, Ontario, Canada. Our primary service offerings include call center services...
Top Services:
- Call Centers
- Location
- Brampton, Canada
- Number of Employees
- Under 49
Call centre in Canada operations at Legal Call 24 date back to 1948, with more than 50 million calls answered for law firms across Canada and the United States. Services include after-hours support, client intake, lead capture, and virtual reception in English, French, and Spanish...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Kingston, Canada
- Number of Employees
- 100 - 249
We Are The Solution. Providing innovative telecommunication and IT solutions to Northern Alberta since 1981...
Top Services:
- IT Services
- Cybersecurity
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- 100 - 249
Purple Sales is a Toronto based B2B outsourced sales and marketing company founded in 2017. Its SDR team delivers call center services in Canada through cold calling, appointment setting, and multi-channel outreach, supporting lead generation, HubSpot implementation, and sales outsourcing...
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 50 - 99
- Portfolios Count
- 3 Projects Listed
SE Telecom delivers unified communications for Canadian businesses, including hosted VoIP, internet connectivity, and data network management from its Newmarket, Ontario headquarters. Its cloud and premise based solutions support healthcare, retail, and financial call centers in Canada...
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 100 - 249
AnswerPlus has answered calls from Hamilton, Ontario, for over 60 years, serving more than 1,500 businesses with 100 percent Canadian-based receptionists. Bilingual reception, urgent call response, and dispatch support round out its call centre services in Canada for healthcare clients...
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- BPO
- Managed Services
- Show more
- Location
- Hamilton, Canada
- Number of Employees
- 250 - 499
Call center companies in Canada like MetCredit combine phone based negotiation with AI driven predictive intelligence to recover business debt. Founded in 1973 and SOC2 certified, the agency runs offices in Vancouver, Edmonton, Toronto, and Montreal, reporting to national credit bureaus...
Top Services:
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- 100 - 249
Primecs is a Montreal based virtual administrative service offering appointment setting, inbound customer service, and business support across the Greater Montreal area. Its small team handles planning, coordination, and record keeping as a boutique call center in Canada for local businesses...
Top Services:
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 50 - 99
CanadaDirect operates from Dorval, Quebec, delivering call centre services in Canada through inbound and outbound phone campaigns for telecom, financial services, and insurance clients. Its Voice Assistant Solution blends technology with live agents, and the company holds PCI Level 1 certification...
Top Services:
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 1000 & Up
TTEC brings 40+ years of experience, 50,000+ employees, and support in 50+ languages to its global CX operations, with a dedicated Canada region site. Among call center companies in Canada, it delivers customer care, back office support, revenue generation, and AI enhanced technology support...
Top Services:
- Call Centers
- BPO
- Location
- Montreal, Canada
- Number of Employees
- 1000 & Up
IO Solutions operates contact centers across Prince Edward Island, New Brunswick, and Montreal, plus additional sites in Morocco. The company handles customer experience outsourcing with phone and online chat support, positioning itself among established call center companies in Canada...
Top Services:
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 500 - 999
Call centers in Canada like i24 Call Management Solutions provide bilingual 24/7 answering, appointment booking, and dispatch coordination for over 900 businesses. Based in Montreal with 18 years in operation, the company serves property management, restoration, and healthcare industries...
Top Services:
- Call Centers
- Location
- Montreal, Canada
- Number of Employees
- 100 - 249
Call center services in Canada from Gatestone BPO date back to 1926, with headquarters in Toronto and Montreal plus offices in Brantford and Belleville. The company delivers customer care, debt recovery, cloud contact center technology, and CX analytics across Canada, the US, and beyond...
Top Services:
- Call Centers
- BPO
- Location
- Toronto, Canada
- Number of Employees
- 1000 & Up
MSi Corp has run a bilingual call centre in Canada from downtown Ottawa since 1998, handling inbound and outbound customer service for telecom clients through selling, upselling, and retention campaigns. The company also offers IT services and strategic staffing for public and private clients...
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 500 - 999
RabyIT delivers inbound, outbound, and back office contact center outsourcing from its London, Ontario headquarters. Among call center companies in Canada, it offers multilingual support in English, Spanish, and Bangla, plus proprietary SuperDial software, IP-PBX systems, and advanced IVR solutions...
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 50 - 99
Our dedicated live receptionists and call center agents handle your calls and deliver personalized experiences to your callers, all at a fraction of the cost. We help you grow your business and free up your time...
Top Services:
- BPO
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- Under 49
Call center in Canada operations at VoiceLogic have run from Toronto since 1993, combining outbound and inbound calling, appointment setting, and lead generation with ringless voicemail and SMS broadcasting. The company is PCI DSS compliant and staffs onshore, English-speaking agents...
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 100 - 249
Miratel Solutions has delivered inbound and outbound support from Toronto for over 24 years, handling more than 200 million voice interactions and 70 million service tickets. Its PCI DSS compliant platform covers web chat, email, and fundraising as part of its call centre services in Canada...
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- 500 - 999
York Consulting has run B2B appointment setting and lead generation programs from Toronto since 2000. Among established call centers in Canada, it builds custom cold calling scripts for technology, software, and manufacturing markets, connecting decision-makers with sales teams across North America...
Top Services:
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- Under 49
Select Call Centre has answered calls for over 50 years from its Edmonton, Alberta base, handling more than 6,000 calls daily for 1,500 active clients in property management, law, and medical fields. Its virtual reception, lone worker check-ins, and IVR automation define its call centre in Canada...
Top Services:
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- 100 - 249
Global Empire Corporation Is The Industry Leader In Call Center Outsourcing Services...
Top Services:
- BPO
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- 1000 & Up
Intelligent Office runs a Canada call center answering service as one of its managed offerings, alongside admin support, sales support, and virtual office plans across more than 50 locations in the US and Canada. Live receptionists handle calls, appointments, and client intake for small businesses...
Top Services:
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- 500 - 999
Cititel, a division of AnswerPlus, provides 24/7 live phone answering, appointment scheduling, and emergency call handling for insurance, legal, and healthcare clients. Its virtual receptionists and dispatch services support work alone monitoring as part of its call center services in Canada...
Top Services:
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- Under 49
Call center companies in Canada like NCRi combine omnichannel customer experience with accounts receivables management from headquarters in Mississauga, Ontario. With 1,900 employees across 7 countries and support in 87 languages, the company also offers bookkeeping, HR, and IT enabled services...
Top Services:
- BPO
- SEO
- PPC
- Content Marketing
- Email Marketing
- Show more
- Location
- Mississauga, Canada
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Unity4 has run 100% home-based contact centre operations since 2000, combining inbound and outbound calling with its proprietary RapportCMS platform. With 800+ employees, predictive dialling, and AI voice analytics, the company supports fundraising and telecom clients among call centers in Canada...
Top Services:
- Call Centers
- BPO
- Location
- Vancouver, Canada
- Number of Employees
- 1000 & Up
Call center services in Canada are just one part of what It's Your Time offers from its Vancouver and Edmonton offices. Its reception team answers calls, books appointments, takes payments, and resolves questions, alongside bookkeeping, virtual assistant, and HR support for small businesses...
Top Services:
- Call Centers
- Customer Support
- Business Consulting
- Accounting
- Phone Answering Services
- Show more
- Location
- Vancouver, Canada
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
Networkcherry, based in Richmond Hill, Ontario, has delivered IT support and infrastructure services for over 25 years. Its telecom offerings, including business phone service and cloud business PBX, support call centers in Canada alongside managed IT and network security services...
Top Services:
- Call Centers
- Phone Answering Services
- HR Outsourcing
- Business Consulting
- Managed Services
- Show more
- Location
- Richmond Hill, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
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Call Centers Specialties in Canada
Call Centers Companies by City
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Frequently Asked Questions
How does a call center in Canada help businesses grow?
A call center in Canada helps businesses grow by providing brand-aligned, bilingual (English and French) customer support. As a result, businesses increase customer satisfaction and CLV, safeguard revenue through customer retention, and capture upsell opportunities.
Moreover, Canadian call center companies provide time zone alignment, comply with local data privacy laws (PIPEDA), and scale capacity, enabling organizations to handle high demand spikes without the additional overhead costs.Â
What should I look for when hiring a Canada call center service provider?
When hiring a Canada call center service provider, look for:Â
- Proven experience in your industry and market nicheÂ
- Rigorous security, compliance, and quality control measuresÂ
- Knowledge of DNCL, TCPA, and FDCPA regulationsÂ
- Strong client endorsementsÂ
- Scalable teams and resourcesÂ
- Ability to integrate with your tech stackÂ
- Culture fitÂ
What factors affect call center pricing in Canada?
The factors that affect call center pricing in Canada include:Â
- Service type and scope: Inbound services, outbound services, 24/7 support, call volumeÂ
- Team size and capacity: Number of employees, multilingual requirements, level of expertise and trainingÂ
- Technology infrastructure: Data usage, AI automation, omnichannel platformsÂ
- Regulatory compliance: Fair Debt Collection Practices Act (FDCPA), HIPAA, PCI-DSSÂ
- Add-on services: Reporting and analytics, data migration, cloud storage and securityÂ
- Payment model: Hourly rate, pay-per-minute, pay-per-performanceÂ
How do Canada call center service providers track and report results?
Canada call center service providers track and report results through contact center platforms (e.g., ACD and IVR), CRM software, workforce management, and quality management systems. These help them monitor KPIs like average handle time, first call resolution, escalation rate, and CSAT to assess agent performance and overall customer experience.Â
The data will then be compiled into a call center report, depending on the service level agreement and business goals. Canadian call centers also provide analytics dashboards and send reports to your BI software and the Canadian Data Residency when required.Â
Can call centers in Canada scale their services as my business grows?
Yes, reputable call centers in Canada scale their services to your business growth. These providers use workforce forecasting, flexible staffing models, and elastic cloud platforms and IT infrastructure to handle increased customer volume during business expansion and seasonal peaks.
To ensure that the Canadian call center company can meet your growing demands, look for documented ramp timelines, hiring pipelines, training throughput, and multi-site redundancy.Â