Our directory of top call center companies in USA is based on five criteria, reviewed by 12 experts, and supported by over 300 verified reviews, all to help you choose a reliable partner and grow your business with the right support.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
IdeasUnlimited is a United States call center company offering affordable 24/7 inbound and outbound support, multilingual services, virtual assistance, technical support, and medical billing across ecommerce, healthcare, real estate, and fintech industries since 2010...
Top Services:
- Call Centers
- Phone Answering Services
- IT Services
- BPO
- Customer Support
- Show more
- Location
- Sugar Land, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
Tech2Globe is an India-based BPO/KPO firm with a U.S. presence, offering inbound and outbound call center services, telemarketing, customer support, and virtual assistance to businesses across ecommerce, healthcare, finance, and retail industries, with over 14 years of experience...
Top Services:
- Digital Marketing
- Web Development
- eCommerce Development
- Web Design
- Social Media Marketing
- Show more
- Location
- New York City, New York
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 16 Projects Listed
SupportYourApp is a U.S.-based call center company providing outsourced customer support, technical support, live chat, and help desk services in 60+ languages to 250+ clients including Mastercard, Calm, and MacPaw across SaaS, fintech, and ecommerce since 2010...
Top Services:
- Customer Support
- Call Centers
- BPO
- Phone Answering Services
- Staff Augmentation
- Show more
- Location
- Wilmington, Delaware
- Number of Employees
- 1000 & Up
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 13 Projects Listed
Hugo
VerifiedVerified by the DesignRush team for authenticity and credibility.World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo is a U.S. call center company offering outsourced customer support, trust and safety, and digital operations to 150+ clients like Google, Meta, and Upwork across gaming, SaaS, fintech, and ecommerce. Teams are assembled in as little as two weeks, with ISO 27001 and HIPAA certifications...
Top Services:
- Customer Support
- Call Centers
- BPO
- Phone Answering Services
- Transcription Services
- Show more
- Location
- Chicago, Illinois
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 8 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHugo Services
Data sourced from the agency's DesignRush profileGoogle Meta Outschool Topicals Attentive Faire Sakara Aurora
Hugo Reviews & Testimonials
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsAnswerConnect is a United States call center provider offering 24/7 live answering, virtual receptionist, live chat, appointment scheduling, and inbound call center services with bilingual support, serving legal, healthcare, real estate, ecommerce, and franchise businesses nationwide...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Location
- Portland, Oregon
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
Blue Valley Marketing is a U.S.-based call center company providing inbound and outbound call center services including customer support, lead generation, B2B telemarketing, omnichannel engagement, and market research, serving clients like Microsoft, IBM, Verizon, and Cisco nationwide...
Top Services:
- Call Centers
- Customer Support
- BPO
- Phone Answering Services
- Show more
- Location
- Home, Kansas
- Number of Employees
- 250 - 499
Helpware is a U.S. call center company providing voice support, customer service, technical support, and back-office operations across healthcare, SaaS, and ecommerce, serving clients like Microsoft, Headspace, and DoorDash. The company holds ISO 27001 and HIPAA certifications and offers support in 45...
Top Services:
- Customer Support
- BPO
- Call Centers
- Phone Answering Services
- Business Consulting
- Show more
- Location
- Lexington, Kentucky
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 17 Projects Listed
Vserve Ebusiness Solutions
VerifiedVerified by the DesignRush team for authenticity and credibility.Vserve Solution is a call center company serving U.S. businesses with inbound and outbound call center outsourcing, multilingual customer support, live chat, email, and omnichannel solutions across ecommerce, banking, telecom, logistics, and media industries, with 300+ agents and ISO 27001 certification...
Top Services:
- Logistics
- Accounting
- eCommerce Development
- BPO
- Call Centers
- Show more
- Location
- New York City, New York
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
MiXBS is a call center company serving U.S. businesses with inbound and outbound call center outsourcing, B2B contact center services, ecommerce and insurance support, and customer development, handling up to 16,000 daily interactions across logistics, healthcare, retail, and wellness industries...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Business Consulting
- BPO
- Show more
- Location
- Miami, Florida
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $12/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
Since 2015, SSR Techvision has provided top-quality outsourcing services, including Back Office Support, Call Center Operations, Sales & Business Development, Healthcare Support, and E-commerce Solutions, across India and the US...
Top Services:
- BPO
- Call Centers
- Phone Answering Services
- Business Consulting
- Customer Support
- Show more
- Location
- Tupelo, Mississippi
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
Five Star Solutions is a premier, mid-sized contact center outsourcer dedicated to delivering world-class customer care. By blending boutique-level agility with enterprise-grade capabilities, the company serves as a seamless extension of its clients' brands...
Top Services:
- Business Consulting
- Call Centers
- BPO
- Phone Answering Services
- Show more
- Location
- Sioux Falls, South Dakota
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $50,000 & Up
Invensis Technologies Achieves 80% Payment Recovery Improvement for US Healthcare Client Through AI-Human Parallel Processing Model...
Top Services:
- Call Centers
- Accounting
- Logistics
- Phone Answering Services
- Customer Support
- Show more
- Location
- Lewisville, Texas
- Number of Employees
- 1000 & Up
- Portfolios Count
- 4 Projects Listed
Trupp Global: Your Trusted Partner for Back-Office Support and Customer Experience Services...
Top Services:
- BPO
- Customer Support
- Call Centers
- IT Services
- Show more
- Location
- Orlando, Florida
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
JMS is a leading B2B lead generation firm serving companies that offer complex, often high-ticket solutions, products and services. Our clients rigorously test us against other lead generation firms, and we consistently prove our ability to meet or exceed their objectives. Based on this trust, clients make...
Top Services:
- Call Centers
- Digital Marketing
- Location
- Willoughby, Ohio
- Number of Employees
- Under 49
Callzilla is a nearshore call center and BPO for US companies, founded in 2005 in Miramar, Florida. Our Bogotá team delivers bilingual English and Spanish customer support 24/7/365 on voice, chat, email and SMS, with PCI DSS, SOC 2 Type II and HIPAA compliance...
Top Services:
- Phone Answering Services
- Call Centers
- BPO
- Customer Support
- Show more
- Location
- Miramar, Florida
- Number of Employees
- 500 - 999
Answer Aide is a company that offers telephone answering services, virtual assistants and call center solutions...
Top Services:
- Call Centers
- Phone Answering Services
- BPO
- Digital Marketing
- Show more
- Location
- St. Augustine, Florida
- Number of Employees
- Under 49
At the inception of mindStart, we asked ourselves the question “why does customer service outsourcing have such a negative connotation?” We were fed up with lousy experiences and decided to do something about it. At mindStart, our goal is to change the perception of the customer service industry by...
Top Services:
- Phone Answering Services
- BPO
- Call Centers
- Location
- Austin, Texas
- Number of Employees
- Under 49
TTEC combines BPO services design, strategic consulting, technology platforms, and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. They help companies reduce customer effort, enable contact center employees, and continuously optimize business...
Top Services:
- Call Centers
- BPO
- Location
- Austin, Texas
- Number of Employees
- 1000 & Up
BoldR Impact is a premier sustainability PEO consulting firm committed to driving positive change for businesses and the environment. With an unwavering commitment to excellence, we offer a comprehensive suite of services tailored to diverse industries...
Top Services:
- BPO
- Call Centers
- IT Services
- Location
- Santa Monica, California
- Number of Employees
- 1000 & Up
- Portfolios Count
- 2 Projects Listed
SupportSave offers inbound and outbound call center services in the US at affordable rates. Our services include on-call support, live chat, order processing, lead generation, telemarketing, etc. Check out pricing packages, which start from just $11 per hour per agent. By partnering with SupportSave as their...
Top Services:
- Call Centers
- Location
- Norcross, Georgia
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $11/hr
- Minimal Budget
- $1,000 - $10,000
1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...
Top Services:
- BPO
- Staff Augmentation
- HR Outsourcing
- Customer Support
- Call Centers
- Show more
- Location
- Overland Park, Kansas
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $10,000 - $25,000
Your business depends on your IT systems. Were confident that we are the only network services, computer support, or IT consulting business in Alabama that provides these benefits to your business...
Top Services:
- IT Services
- Cybersecurity
- Managed Services
- Web Design
- Business Consulting
- Show more
- Location
- Birmingham, Alabama
- Number of Employees
- Under 49
- Average Hourly Rate
- $150/hr
- Portfolios Count
- 1 Project Listed
Hire Live Support is a U.S.-based call center company offering phone support, live chat, email support, virtual assistants, and AI-driven BPO services starting at $399/month, alongside back-office, digital marketing, and web development services for startups, SMEs, and enterprises with 10+ years of...
Top Services:
- Call Centers
- BPO
- Web Design
- Web Development
- SEO
- Show more
- Location
- Cerritos, California
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 16 Projects Listed
Our core value at ROI CX Solutions is delivering tailored call center outsourcing solutions that scale with your business. Impressive outcomes define our legacy in customized scripting, agent training, and seamless onshore-offshore staffing blends—ensuring 24/7 support that drives exceptional customer...
Top Services:
- Call Centers
- BPO
- Customer Support
- Phone Answering Services
- Show more
- Location
- American Fork, Utah
- Number of Employees
- 1000 & Up
- Portfolios Count
- 3 Projects Listed
At Netsec, a distinguished IT consulting firm, we specialize in the management of intricate networks and security infrastructure, demonstrating our expertise across a diverse range of technologies...
Top Services:
- Cybersecurity
- IT Services
- IT Compliance Solution
- Cloud Consulting
- Managed Services
- Show more
- Location
- New York City, New York
- Number of Employees
- Under 49
- Average Hourly Rate
- $120/hr
- Minimal Budget
- $1,000 - $10,000
Influx is a U.S. call center provider delivering 24/7 outsourced customer support, call center, and technical support services on flexible month-to-month plans, serving 750+ brands across ecommerce, SaaS, fintech, and healthcare since 2013, targeting 95%+ CSAT...
Top Services:
- Customer Support
- Call Centers
- BPO
- HR Outsourcing
- AI Development
- Show more
- Location
- West Hollywood, California
- Number of Employees
- 1000 & Up
- Portfolios Count
- 2 Projects Listed
DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...
Top Services:
- BPO
- Call Centers
- Customer Support
- Phone Answering Services
- Digital Marketing
- Show more
- Location
- New York City, New York
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
CallingAgency books qualified B2B appointments with decision makers for your sales team. We have served more than 2,100+ businesses across 50+ industries in the US, Canada, and Australia...
Top Services:
- Call Centers
- Customer Support
- Digital Marketing
- Location
- New Castle, Delaware
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Call Center Companies by City
Call Center Companies by State
Call Centers Specializations in the US
Popular Services
Hiring Guide: How to Choose a Leading Call Center Company in the US
What can these companies do for business in the US?
They can help businesses manage and field phone communications.
Through a mix of inbound and outbound call answering services, these specialists strengthen customer trust, streamline the overall income of inquiries, and ultimately, improve the brand image.
Considering that over 70% of customers prefer to do business with a company that has a great reputation for quality customer service, organizations keenly employ call center specialists.
Apropos those findings, data also shows that 97% of customers are likely to tell their friends, family, or coworkers about a pleasant customer experience.
How long do companies typically commit to call center providers?
The most common contract length for call center services in the US ranges from 6 to 12 months, which allows enough time to onboard agents, familiarize them with the brand, stabilize outstanding tickets, and evaluate results.
Shorter engagements of 3 to 6 months are commonly used for seasonal support, pilot programs, or temporary coverage during peak demand.
Longer contracts lasting 12 to 36 months are common for enterprise-level programs that require dedicated teams, custom technology integrations, or compliance-heavy operations.
Contract length often depends on service complexity, expected call volume, industry regulations, and whether the provider is supporting a short-term initiative or an ongoing operation.
How can you choose the best call center provider for your business?
Choosing the right call center company in the United States requires aligning your business needs with a vendor’s capabilities across technology, service quality, and long-term performance.
Here are some things to consider when searching for a provider:
- Determine service scope
Define whether you need inbound support, outbound sales, multilingual assistance, or omnichannel coverage. - Seek candidates who can offer good scalability
Choose providers that can scale agent capacity to support seasonal demand or business growth. - Look into their industry experience
Look for providers with experience in your industry so they understand customer expectations and regulatory requirements. - Inquire about the technical setup and integrations
Make sure the shortlisted candidates support phone, live chat, and SMS, can integrate with your CRM, and offer interactive voice response (IVR) tools and reporting dashboards. - Ask about security practices
Ask the agencies about their data protection practices, compliance standards, and uptime guarantees. - Review performance history
Validate call center companies’ quality and reliability through case studies, client references, and third-party reviews.
Need help finding a call center across the USA? Visit our Marketplace and send us a project brief. Based on your request, we'll send you five agency suggestions that meet the criteria.
How to find the right company on DesignRush that fits your budget?
We’ve shortlisted call center providers on DesignRush across multiple price points, so you can identify a vendor that's within your budget.
| High budget: $50,000+ |
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| Low budget: $25,000-$50,000 |
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Beyond budget, our agency directory allows you to filter agency profiles by location, area of expertise, agency reviews, client types, team size, and hourly rates.
What questions should be asked before hiring a professional call center company?
Before hiring one of these companies in the US, you should ask some of the following questions to make sure the candidate is a good fit for the project:
Relevant Background
- How many years have you been in operation?
- Do you have any client references from similar industries or sectors?
- In what languages can you offer support?
Services and Processes
- What type of call center services do you offer (inbound, outbound, customer service, telemarketing)?
- What software and tools do you use?
- Do you offer 24/7 support?
- What key performance indicators (KPIs) do you track?
- How is your pricing structured: per call, per minute, or a fixed monthly fee? Are there any setup fees?
Related to Your Project
- What type of onboarding can we expect?
- How will you ensure minimal downtime when implementing new systems or integrating with our existing processes and systems?
- How frequently can we expect reports?
- What is the minimum contract duration?
- How do you handle terminations or transitions?
Sources
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Why companies trust DesignRush
Every agency is independently vetted before it can be listed or ranked
4.8
4.8Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.
Frequently Asked Questions About Call Center Companies
What services do these types of companies in US usually offer?
Call centers encompass specialized agencies that manage both incoming and outgoing customer phone calls, often providing customer service, technical support, or sales services. These providers use advanced technologies to route and handle calls efficiently, thus maintaining effective communication between businesses and their clients.
They typically offer services such as:
- Inbound customer support: Providers handle incoming calls related to general inquiries, complaints, billing questions, and service issues
- Technical and help desk support: Agents assist customers with troubleshooting products, resolving service disruptions, and escalating complex problems
- Outbound calling services: These include sales outreach, follow-ups, customer surveys, reminders, and customer retention calls
- Order management and account support: Providers help process orders, manage returns, update customer information, and assist with payments
- Multichannel support: Many providers engage customers through phone, email, live chat, SMS, and social media messaging
- Appointment scheduling and lead qualification: Some providers manage bookings and screen inquiries before routing them internally
In the US, over 50% of companies outsource at least part of their customer service operations.
On the other hand, outsourced centers report agent utilization rates of approximately 85-90%, compared to 65-70% for in-house teams, which supports higher operational efficiency.
How much does it cost to hire these services in the United States?
Industry pricing benchmarks show that standard inbound customer support is commonly priced between $20 and$30 per hour for US-based agents, depending on coverage hours and agent experience. Pricing for call center firms in the United States is typically based on usage, call volume, and service complexity rather than a single flat rate.
More specialized services, such as advanced technical support or compliance-driven call handling, often cost more and typically range from $30 to $50 per hour due to higher training and skill requirements.
In addition to service fees, technology costs can significantly affect total pricing.
Call center software alone can cost around $75 per agent per month, and this figure does not include staffing, call handling, or operational services.
What additional costs should businesses expect beyond base pricing?
Many providers in the United States charge setup or onboarding fees for agent training, system integration, and quality assurance work, which may not be included in the hourly quote.
Technology and software can add separate expenses, such as customer relationship management (CRM) tools, call routing systems, or analytics platforms.
Infrastructure and operational overhead, including telecommunications, hardware, and office costs, also contribute to total expenses for US-based programs.
Finally, specialized services such as after-hours support, multilingual support, or advanced reporting often come with premium charges.
How long does it usually take to set up and begin with the services?
Launching a call center program in the United States typically takes anywhere from a few weeks to several months.
Small or virtual call center programs in the US can often launch within a few weeks, as setup usually involves selecting software, hiring agents, and completing training without physical infrastructure.
Larger on-site or traditional call centers typically require 3 to 6 months to launch due to facility setup, telephony, and hardware installation, large-scale hiring, and compliance requirements.
In general, the team size, service complexity, technology requirements, and whether the operation is virtual or on-site are the primary factors that determine how quickly a call center program can go live in the US.
What types of businesses typically work with call center companies in the USA?
Many businesses rely on these companies to handle customer service and support, particularly when call volumes are high or 24/7 availability is required. Common industries include:
- Telecommunications: Handles massive customer inquiries about plans, outages, billing, and tech issues that benefit from dedicated phone support
- Healthcare: Needs structured patient communication for scheduling, billing, follow-ups, and after-hours assistance
- Financial services and insurance: Requires careful call handling for claims, account questions, fraud alerts, and compliance issues
- Retail and eCommerce: Manages order help, returns, delivery questions, and loyalty support that phone reps often resolve faster
- Technology and SaaS: Uses live agents for onboarding, troubleshooting, and complex product explanations where self-service falls short
- Travel, real estate, legal, and home services: Frequently convert incoming inquiries into bookings or leads, making missed calls costly