Our US-based directory highlights the best call answering service providers, evaluated through five ranking criteria and vetted by 12 experts using 200+ verified client reviews. This gives you a trustworthy way to select the most suitable inbound call center services for your needs.
Discover Professional Phone Answering Services in the US
21 Companies-Rankings updated: August 24, 2026
Call answering service providers on DesignRush are vetted for service quality and verified client feedback. Some listings may be sponsored.
Gabbyville specializes in providing live virtual receptionist answering services to a wide array of small and medium-sized business owners across the nation. Our services encompass answering inbound calls, making outbound calls, scheduling appointments, and a host of other administrative tasks...
Location
Knoxville, Tennessee
Number of Employees
100 - 249
Minimal Budget
Under $1,000
Gabbyville Services
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
C Sharp Video Productions
Ethode
Book2Clean
T.W. Family Law Attorney
JustMaid4You
Yaniv and Associates
Marszalek Law Firm
Via Nova Consulting
Tier 3 Technology Solutions
CornerStone Consulting
Data sourced from the agency's DesignRush profile
Gabbyville Reviews & Testimonials
Jotham King
CEO at Book2Clean
5.0★
Phone Answering Services Review from Jotham King
Overall I highly recommend Gabbyville. If you’re a business looking for that extra phone support, Gabbyville should be the first place to look. From how satisfied my clients are, to the positive reviews they leave about my company’s “receptionists”, Gabbyville has helped my business greatly! Thank you Gabbyville for getting me to where I am today with my business!
Cesar Rodriguez
Owner at Just Maid 4 You
5.0★
Phone Answering Services Review from Cesar Rodriguez
Gabbyville has helped me expand my business in a manner that would have been impossible by myself. We’ve increased our revenue almost 2 times in the past 6 months, growing it into a 6-figure business! While I maintained a full-time job, I can probably count the number of times I had to personally call customers on just one hand. By using Gabbyville, I’m able to focus my limited time on running the business and working on marketing. Gabbyville’s receptionists have my complete trust, and they can probably convert leads into clients better than I can. Thank you Gabbyville for getting me to where I am today with my business!
Joshua Holmes
CEO at Ethode
5.0★
Call Centers Review from Joshua Holmes
The last couple of years, Ethode has experiencing tremendous growth. We have trouble answering phones, taking messages and scheduling meetings. Gabbyville has exceeded our expectations and has become a crucial part in how we do business. We would highly recommend Gabbyville to any company that’s struggling in handling phone calls and taking care of their customers the right way.
Reviews verified by DesignRush and sourced from the agency's profile
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Voted #1 Answering Service in 2025 by Forbes, AnswerConnect helps you grow your business by staying connected with your customers 24/7. No bots. No AI. Just real people, answering with care, treating your customers like their own. We handle your calls, book appointments, qualify leads & much more...
Location
Portland, Oregon
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
AnswerConnect Services
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Mosquito Squad
Stormguard
Crash Hotel
Data sourced from the agency's DesignRush profile
AnswerConnect Reviews & Testimonials
Natalie Russell
Owner at Arkansas Healthcare Insurance
5.0★
Phone Answering Services Review from Natalie Russell
Onboarding with AnswerConnect was incredibly easy. I was able to schedule a virtual meeting right away, and within an hour we had everything set upportal access, hours of operation, and customized scripting.
Since getting started, Ive received positive feedback from both clients and prospects about the agents handling my calls. That alone speaks volumes.
A few weeks in, I decided to tweak my scripting to improve the flow and be more transparent with callers. I reached out via chat, and their team responded immediately. They even offered to call me to walk through the changes, which I appreciated. We updated everything in real time, and the process was seamless.
Super friendly team, quick to respond, and very easy to work with. Overall, a very positive experience with AnswerConnect.
Claire Riendeau
Real Estate Specialist at Engel & Völkers Charlotte
5.0★
Phone Answering Services Review from Claire Riendeau
Claire Riendeau of Engel & Völkers Charlotte gave a shoutout to Christine Cooksey for the remarkable customer service experience. She addressed all her questions and even provided a detailed account explanation by sharing her screen. Riendeau highly recommended her, noting that she deserved a raise. (Source: 3rd Party Review Platform)
Dr. Harris
CEO at Kitty Corner Cat Clinic
5.0★
Phone Answering Services Review from Dr. Harris
Dr. Harris from Kitty Corner Cat Clinic had the best customer service experience with Dyan. She patiently set up Harris' complicated phone system, untangling a messy IT situation. Her methodical and gracious approach was invaluable. The tech support team, especially Dyan, went above and beyond. Harris expressed gratitude for the agency's assistance. (Source: 3rd Party Review Platform)
Reviews verified by DesignRush and sourced from the agency's profile
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Make customer experience your strongest competitive advantage. CX forms the beating heart of Business Process Management, delivering success by boosting customer retention and ensuring less costly, more efficient operations...
Location
Lexington, Kentucky
Number of Employees
1000 & Up
Average Hourly Rate
$25/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
17 Projects Listed
Helpware Services
Customer Support
BPO
Call Centers
Phone Answering Services
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
DoorDash
PureCars
Headspace
Microsoft
Google
CompIQ
Samsara
Jam City
RestoraPet
HealthComp
Data sourced from the agency's DesignRush profile
Helpware Reviews & Testimonials
Maria Maidana
Customer Onboarding & Enablement Manager at SquadLocker, Inc
5.0★
Customer Support Review from Maria Maidana
Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help.
Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side.
I forsee using Helpware for years to come!
Brian Agee
Director of Sales & Marketing at Petro Towery
5.0★
Web Design Review from Brian Agee
My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.
Brian Lubeck
Broker at Cypress Property Group
5.0★
Virtual Assistant Review from Brian Lubeck
Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.
Reviews verified by DesignRush and sourced from the agency's profile
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Vareweb is a Dallas-based web design, digital marketing and GoHighLevel automation agency helping businesses build stronger digital experiences, improve visibility and convert more leads...
Location
Dallas, Texas
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
15 Projects Listed
Vareweb Services
Web Design
Web Development
Digital Marketing
Logo Design
eCommerce Development
SEO
eCommerce
AEO
Phone Answering Services
CRM Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Riwayah
Love Restorations
Exotic Dent Works
Data sourced from the agency's DesignRush profile
Vareweb Reviews & Testimonials
Paul James
Communication Manager at Azakaw
5.0★
SEO Review from Paul James
With the rise of search in AI engines, we also wanted an agency that could provide AI and generative engine optimization. Found Vareweb by finding the best GEO agencies and got in touch with them. Their business analyst Miss Veronica was really helpful, she understood our needs and connected her to their SEO team. Currently we have started to ranking really well in AI engines too. They have done the proper branding for us.
Amanda Davis
Senior Portfolio Manager at London Moving Services
5.0★
Web Design Review from Amanda Davis
We were looking for complete branding services including logo design, web design, etc. Vareweb understood our vision really well and provided us multiple logo concepts according to our motto and goal. Their team also developed a neat and clean design for our website.
Their project management and team collaboration was excellent. Veronica, their business analyst was really active on communication, she was always there to listen and facilitate to our queries.
Pablo Salinas
Vendor Relationship Manager at Irrigation Concepts
5.0★
Web Development Review from Pablo Salinas
Vareweb has truly a team of experts. We were very frustrated with our website design and were not receiving any traffic or leads. Found Vareweb and took their web design package, within a month they delivered an astonishing website which is really appealing and our traffic is improving and we are receiving some leads without much SEO efforts.
Reviews verified by DesignRush and sourced from the agency's profile
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Blue Valley Marketing (BVM) provides exception INBOUND and OUTBOUND Call Center Services. Since 1991 BVM has supported businesses operating in B2B, and B2C industries with six US Based locations. We have successfully completed over 5000+ projects in various industries...
Location
Home, Kansas
Number of Employees
250 - 499
Blue Valley Marketing Services
Call Centers
Customer Support
BPO
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
IBM
Cisco
Microsoft
Red Hat
NVIDIA
AWS
Salesforce
Verizon
Endeavor
Data sourced from the agency's DesignRush profile
Blue Valley Marketing Reviews & Testimonials
Kendra Brassfield
Chief Executive Officer at NeoLife International
5.0★
Call Centers Review from Kendra Brassfield
Blue Valley Marketing has been a game-changer for our health and fitness company. Their call center services are top-notch. They've helped us connect with our clients seamlessly, providing exceptional support. Our overall experience with them has been nothing short of fantastic
Anne Marie Lukin
Franchise Owner at Planet Fitness
5.0★
Call Centers Review from Anne Marie Lukin
They provided exceptional customer support that went beyond mere service. Their dedication is unrivaled, from handling inquiries about fitness programs to ensuring client satisfaction. Blue Valley Marketing delivered flawlessly on the project, which required not only efficiency but also a genuine understanding of our brand ethos. Their personalized approach, which is evident in every call, demonstrates their dedication to our wellness mission. We highly recommend their services for the ideal combination of professionalism and a personal touch.
Rhonda Mercaldo
Owner/Operator at Jimmy John's
5.0★
Call Centers Review from Rhonda Mercaldo
From the very beginning, their team demonstrated professionalism and dedication. They were always just a call away, ready to assist with customer inquiries, reservations, and feedback. The level of service was outstanding, with their agents showcasing an in-depth knowledge of our menu and our restaurant's unique selling points. They truly felt like an extension of our team. Blue Valley's performance was consistently impressive, ensuring no call went unanswered, and every customer felt valued. Their proactive approach in resolving issues and providing insightful suggestions for improving our customer experience was invaluable. The level of care and attention they gave to our patrons was evident in the positive feedback we received. In summary, my overall experience with Blue Valley was top-notch. They played a crucial role in enhancing our customer service and contributed to the success of our restaurant. I highly recommend their services to any business in need of a reliable and customer-focused inbound call center.
Reviews verified by DesignRush and sourced from the agency's profile
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MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success...
Location
Miami, Florida
Number of Employees
500 - 999
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
Portfolios Count
4 Projects Listed
MiXBS, LLC Services
Call Centers
Phone Answering Services
Customer Support
Business Consulting
BPO
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CDEK
Buch
Ramayoga
Imark Tech
SovPlym
KNOVR
Data sourced from the agency's DesignRush profile
MiXBS, LLC Reviews & Testimonials
Kevin Swindlehurst
Airline Operations Supervisor at Flightworx Aviation
5.0★
Customer Support Review from Kevin Swindlehurst
If youre looking for a partner thats flexible, highly skilled in multilingual customer support, and deeply knowledgeable in customer development and market research, MiXBS is the team you need. Their ability to adapt, deliver results, and provide top-tier support makes them stand out in the industry. We couldnt be happier with the partnershiptheyre exactly what we needed, and honestly, theyre awesome.
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VerifiedVerified by the DesignRush team for authenticity and credibility.
All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.
Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...
Location
New York City, New York
Number of Employees
500 - 999
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Vserve Ebusiness Solutions Services
Logistics
Accounting
eCommerce Development
BPO
Call Centers
Web Design
eCommerce
SEO
Customer Support
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Traci Miller
Marcia Maples
Joseph Powell
Data sourced from the agency's DesignRush profile
Vserve Ebusiness Solutions Reviews & Testimonials
Marie M. Harris
Undisclosed at Retail
5.0★
Customer Support Review from Marie M. Harris
Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.
Danielle W
Undisclosed at Retail
5.0★
Customer Support Review from Danielle W
Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!
Reviews verified by DesignRush and sourced from the agency's profile
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Offshore Data Entry Service: Precision, Speed and Security
Top Offshore BPO company...
Location
Chicago, Illinois
Number of Employees
100 - 249
Average Hourly Rate
$5/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
4 Projects Listed
Offshore India Data Entry Services
BPO
Accounting
Customer Support
Market Research
Web Design
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
allianze bpo
nexgen
india data entry
Data sourced from the agency's DesignRush profile
Offshore India Data Entry Reviews & Testimonials
Lisa Rozario
Marketing Manager at D.E Exports LLC
5.0★
Document Digitization Review from Lisa Rozario
We approached offshore data entry for our data entry process. They adeptly transformed our process. An excellent and efficient team, delivering quality work on time. I recommend Offshore India Data Entry for data entry requirements.
Reviews verified by DesignRush and sourced from the agency's profile
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Web Design. SEO. Reputation. Everything you need to grow onlinedone for you.
Sportsman Creative helps businesses win online with professional web design, SEO, and AI-powered automation. From $0-down websites to CRM workflows that manage reviews, leads, and customer messages, we make digital growth simple and effective...
Location
Springfield, Missouri
Number of Employees
Under 49
Portfolios Count
2 Projects Listed
Sportsman Creative Services
Web Design
SEO
Web Development
WordPress Website Design
Phone Answering Services
CRM Consulting
AI Development
Reputation Management
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Ozarks Overhead Door & More
Precise Plumbing
Middle of Anywhere Moving
Data sourced from the agency's DesignRush profile
Sportsman Creative Reviews & Testimonials
Amber Graver
Review from Google
5.0★
Amber Graver's Review Sourced from Google
We have had a great experience with Jordan and the team at Sportsman Creative. We are currently rebranding our company and contracted with them to help us redo our website and branding/advertising. They have been very communicative, given us tons of helpful information, and built a very nice clean, professional interactive website, which was just what we were looking for. We are happy with them and recommend them to anybody. A+
Naima
Review from Google
5.0★
Naima's Review Sourced from Google
There the best! Thank you for creating a wonderful website I have gotten great reviews and everyone loves it I have given other companies your contact information I was nervous at first, but the team at Sportsman Creative turned my ideas into a vibrant website. Their creativity exceeded my expectations and they listened to every detail. The design is fresh, user friendly and perfectly matches my brand. I highly recommend them for anyone looking for custom web design and a professional web designer.
B&K Detailing LLC
Review from Google
5.0★
B&K Detailing LLC's Review Sourced from Google
Thank you Sportsman Creative for bringing our website to life. Jordan was amazing to work with, he got back with us fast always. Always was there to answer our questions. We highly recommend working with Sportsman Creative!
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DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...
Location
New York City, New York
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
DGC BPO Service Services
BPO
Call Centers
Customer Support
Phone Answering Services
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Invensis Technologies Achieves 80% Payment Recovery Improvement for US Healthcare Client Through AI-
Invensis Technologies Achieves 80% Payment Recovery Improvement for US Healthcare Client Through AI-Human Parallel Processing Model...
Location
Lewisville, Texas
Number of Employees
1000 & Up
Portfolios Count
4 Projects Listed
Invensis Services
Call Centers
Accounting
Logistics
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Philips
Trend West
GRM
Data sourced from the agency's DesignRush profile
Invensis Reviews & Testimonials
Sundar Kasyap
Review from Google
5.0★
Sundar Kasyap's Review Sourced from Google
Our small clinic in Texas was struggling with billing and insurance claims. Invensis’ Revenue Cycle Management services turned that around quickly. Claims are processed faster, and denials have decreased. They're professional, easy to work with, and understand the U.S. healthcare system inside out.
Prem Kumar
Review from Google
5.0★
Prem Kumar's Review Sourced from Google
We partnered with Invensis Inc for eCommerce support, and it's been a game-changer. Our order processing, returns, and customer service have become faster and more accurate. The team is responsive, US-business savvy, and really understands online retail. Highly recommend for any U.S.-based business looking to streamline operations.
Reviews verified by DesignRush and sourced from the agency's profile
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ExpertCallers, a Flatworld Solutions company, strives to help you build and nurture exceptional relationships with your customers. With over 12 years of experience in providing timely, reliable and efficient call center outsourcing services, we have perfected the art of transforming customer experiences into...
Location
Princeton, New Jersey
Number of Employees
500 - 999
Minimal Budget
Under $1,000
Portfolios Count
4 Projects Listed
Expertcallers Services
Call Centers
Creative Services
eCommerce
BPO
Customer Support
Phone Answering Services
Market Research
Business Consulting
Transcription Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Answering Agent eliminates the cost and limitations of traditional answering services. Available day and night, it qualifies leads, schedules appointments, and promotes offers with precision and consistency...
Location
Castle Rock, Colorado
Number of Employees
50 - 99
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Answering Agent Services
AI Development
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
"Your Trusted Service Partner, Across the Nation."
ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...
Location
New York City, New York
Number of Employees
50 - 99
Average Hourly Rate
$7/hr
ASK 2 PRO Services
Web Development
Digital Marketing
AI Development
HR Outsourcing
Customer Support
Phone Answering Services
IT Services
Market Research
Branding
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Providing Industry Leading Contact Center Solutions
Today, more than ever, the marketing world is an ever-changing sea of ambiguities, meaningless KPI’s and irrelevant clicks, impressions and likes. Alliance prefers a more predictable, systematic and productive method made possible by our ability to fully integrate and provide a turnkey approach to direct...
Location
Hurst, Texas
Number of Employees
Under 49
Alliance DMS Services
Market Research
BPO
Phone Answering Services
Call Centers
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Acxiom
Aflac
CallOne
Delta Dental
Hyundai
Data sourced from the agency's DesignRush profile
Alliance DMS Reviews & Testimonials
Melissa Lagowski
Review from Google
5.0★
Melissa Lagowski's Review Sourced from Google
Wow! I was hoping that Alliance DMS could help me with a small project I am launching, and they took it further than I had expected possible! Their knowledge and experience helped us ramp up our new marketing plans faster than we ever dreamed possible. They are true experts in their field! Thank you!
Ryan Mesler
Review from Google
3.0★
Ryan Mesler's Review Sourced from Google
It's a job. Not particularly stable or well paying, but if you need a job and have a pulse, this is the place to go.
W Johnson
Review from Google
1.0★
W Johnson's Review Sourced from Google
Pros: Does a good job of waking people up before 5am on a Sunday.
Cons: Doesn't leave a message about why.
If your business requires that you irk a large number of people in the pre-dawn hours, without leaving them any inkling as to why, then Alliance DMS is for you!
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We provide fully turnkey solutions handling legal setup, HR, payroll, accounting, compliance, facilities, and day-to-day supervision so our clients can focus exclusively on sales, growth, and performance. Write everything around this idea , this is the core service we offer...
Location
Chula Vista, California
Number of Employees
100 - 249
Average Hourly Rate
$15/hr
PromoCall Services
BPO
Call Centers
HR Outsourcing
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Romeo Golf Consultants is a business consulting and services firm in Clearwater, Florida. We start the way a consultant should: by mapping how your business gets work, loses work, and spends it's time. Then we build what the map says you need. That might be an AI agent handling your inbound calls and emails...
Location
Clearwater, Florida
Number of Employees
Under 49
Average Hourly Rate
$100/hr
Minimal Budget
Under $1,000
Romeo Golf Consultants LLC Services
AI Development
Web Design
Web Development
Phone Answering Services
SEO
Social Media Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition...
Location
Austin, Texas
Number of Employees
50 - 99
Average Hourly Rate
$28/hr
Minimal Budget
$1,000 - $10,000
ContactWorks Services
Customer Support
Managed Services
IT Services
BPO
Call Centers
Phone Answering Services
Transcription Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Internet provider
Healthcare
Transportation
Data sourced from the agency's DesignRush profile
ContactWorks Reviews & Testimonials
Jeff B
Review from Google
5.0★
Jeff B's Review Sourced from Google
The new "Tech Team One" IT services they are offering are awesome. I haven't seen a better priced Remote Virus Removal/Pc Tune-Up/ or Software help service that a better value than the one they offer.
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Dispatching Answering Service provides 24/7/365 dispatch support and phone answering support for transport and service-based businesses. We help small and mid-sized businesses stay connected with their customers while also offering free digital marketing services to improve online visibility and growth...
Location
Houston, Texas
Number of Employees
Under 49
Average Hourly Rate
$6/hr
Minimal Budget
$1,000 - $10,000
Dispatching Answering Service Services
Phone Answering Services
Call Centers
Customer Support
Digital Marketing
SEO
Web Design
Web Development
PPC
Social Media Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
What types of businesses usually use professional call answering services in the USA?
Establishments that handle a lot of time-sensitive calls often rely on inbound call center services, including:
Small businesses: According to Dialzara, each missed call can cost small businesses anywhere from $100 to $1,200, depending on the industry. Over time, missed calls can quickly add up to significant lost revenue and missed growth opportunities.
Healthcare clinics: Heavy patient call volume and strict HIPAA requirements drive demand for reliable call handling. Answer Our Phone reports that healthcare providers make up about 17% of all answering service users.
Legal firms: Quick responses to new client inquiries are critical to securing new cases. As users, legal practices represent 32% of phone answering service providers.
Home services: Trades like plumbers and electricians often handle urgent service requests. Phone calls convert to revenue 10 to 15 times more than traditional web leads.
eCommerce: Retailers use phone support to resolve product and order issues quickly, helping reduce cart abandonment.
Startups: Early-stage companies need reliable call coverage despite limited staff to capture leads and inquiries.
B2B service providers: They rely on timely phone responses for scheduling, support, and lead qualifications.
Real estate agencies: Agents use call support to manage inquiries and book property viewings when unavailable.
What services do most phone answering providers offer?
Most providers offer:
Live call answering: Responding to callers in real time instead of voicemail, ensuring callers reach a real person.
Message taking: Capturing caller details accurately when staff are unavailable, so no inquiries or leads are lost.
Call routing: Directing calls to the correct person or department to reduce delays and miscommunication.
Appointment scheduling: Booking meetings or service appointments on behalf of the business for call-driven operations.
After-hours support: Covering calls outside regular business hours when internal teams are unavailable.
Overflow handling: Managing extra call volume during peak periods to prevent long wait times and missed calls.
Basic customer support: Answering common questions and providing general assistance to maintain a consistent customer experience.
How much do inbound call center services cost in the US?
Pricing in the US varies depending on call volume, features, and the level of support a business needs. On average, an answering service provider will charge between $0.80 per minute and $1.17 per minute.
The figures below are averages compiled from multiple industry sources.
Entry-level:$75–$200 per month, typically covering basic live call answering and limited minutes.
Mid-tier: $100–$600 per month, offering more minutes along with services like call routing, message taking, and appointment scheduling.
Premium/high-volume: $1,500+ per month, usually for businesses that require extensive coverage, custom workflows, dedicated agents, or complex call handling.
The pricing schemes you can choose from when using an answering service include:
Pay by the minute
Pay per call
Monthly subscription
What additional costs should I expect from these providers?
Beyond the base monthly fee, many providers charge for add-ons or higher usage. Extra costs may include:
Call volume overages: Fees are applied when you exceed the number of minutes or calls included in your plan.
Bilingual support: Often English-Spanish in the US, typically priced as a premium due to specialized staffing.
CRM integration: Additional charges for syncing call data or setting up custom workflows with customer management systems.
Appointment booking: Higher fees because booking calls require more agent time and detailed handling.
Weekend or after-hours coverage: Coverage outside standard business hours is sometimes billed separately.
Dedicated agents: A significant cost increase for businesses that require consistent or specialized representatives.
How quickly can a professional phone answering service be set up?
Most inbound call centers can onboard new clients within a few days to about one week for straightforward setups, including basic scripts, call handling instructions, routing rules, and testing.
This timeline suits businesses with minimal customization.
More complex requirements, such as detailed scripts, multi-step call flows, CRM or scheduling integrations, or compliance needs, can extend onboarding to one to two weeks or more, particularly in regulated industries like healthcare or legal.
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