Our US-based directory highlights the best call answering service providers, evaluated through five ranking criteria and vetted by 12 experts using 200+ verified client reviews. This gives you a trustworthy way to select the most suitable inbound call center services for your needs.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.

Hugo
VerifiedVerified by the DesignRush team for authenticity and credibility.World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo provides secure, end-to-end customer support, back office, AI operations, and trust & safety solutions for US-based and global clients. We are PCI DSS, ISO 27001, HITRUST, SOC 2 certified and HIPAA & GDPR compliant, to serve regulated industries including fintech, healthcare, and SaaS platforms...
Top Services:
- Customer Support
- Call Centers
- BPO
- Phone Answering Services
- Transcription Services
- Show more
- Location
- Chicago, Illinois
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 8 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHugo Services
Data sourced from the agency's DesignRush profileGoogle Meta Outschool Topicals Attentive Faire Sakara Aurora
Hugo Reviews & Testimonials

B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.

BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.

Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsGlobal Support Redefined!
IdeasUnlimited is a BPO with fifteen (15) years of experience in providing various BPO services...
Top Services:
- Call Centers
- Phone Answering Services
- IT Services
- BPO
- Customer Support
- Show more
- Location
- Sugar Land, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsIdeasUnlimited Services
Data sourced from the agency's DesignRush profileBabeBox PatPat Sapphire Messenio Stevens Realty Justin TV (now known as Twitch TV)
IdeasUnlimited Reviews & Testimonials
BPO Review from Kimberly Weber
We brought on IdeasUnlimited to help with our back office work so our nurses and staff could stay focused on clients. They handle scheduling, reports, emails, and client inquiries, and they picked up new tasks fast with very little training. The time we save is huge, and it makes our daily operations smoother. What I like most is they really try to fit into how we work, so it feels like they are part of our own team. The onboarding took a little time, but once we got set, everything has been running well.

BPO Review from Miriam Woodward
IdeasUnlimited has been a dependable partner for us at De Dios Consulting. They handle our scheduling, emails, research, and reports, which freed up time for us to focus on clients. What I value most is how quickly they adapt and how much they feel like part of our team. The only challenge was getting them up to speed on a few tools, but once they learned, everything has been smooth.

Medical Review from Jeffrey Bill
Working with IdeasUnlimited has been a real help for us at Sunrise Treatment Center. We brought them in to handle our medical billing so our staff could focus more on patients. They learned our system fast and cut down on errors which meant we got paid quicker and had better cash flow. Communication has always been easy and they adjust when we need something changed. What stood out most is how detailed and reliable they are. Nothing is ever perfect but they came pretty close.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsWeb Design, Digital Marketing & Automation Agency
Vareweb is a Dallas-based web design, digital marketing and GoHighLevel automation agency helping businesses build stronger digital experiences, improve visibility and convert more leads...
Top Services:
- Web Design
- Web Development
- Digital Marketing
- Logo Design
- eCommerce Development
- Show more
- Location
- Dallas, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 15 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsVareweb Services
Data sourced from the agency's DesignRush profileRiwayah Love Restorations Exotic Dent Works
Vareweb Reviews & Testimonials

International SEO Review from Anna John
We started working with Vareweb because we wanted more people to actually find Cooper Outdoor Adventure through search, not just improve numbers on a report. From the beginning, the team took time to understand what we offer and who we are trying to reach. Kashaf Khan, their SEO Manager, has honestly been one of the biggest reasons weve enjoyed working with them. He looks at SEO from a business point of view and always brings the conversation back to real traffic, real inquiries, and whether the work is actually helping us grow. We also appreciate how easy he and the team are to communicate with. Nothing feels overly technical or confusing, and we always have a clear idea of what they are working on and why. Overall, it has felt like we are working with people who genuinely care about helping the business move forward.

Web Design Review from Franklin Pierce
We worked with Vareweb for the design and development of our A Squared Pro Services website, and the experience was really smooth.They understood our remodeling business and created a site that feels clean, professional, and easy for customers to use. I appreciated that they listened to our feedback and were quick with revisions whenever we needed changes.The website also looks great on mobile and does a much better job of presenting our services and past projects. Communication was straightforward throughout the project, and the team was reliable from start to finish.We are very happy with the final website and would recommend Vareweb to other service-based businesses.

SEO Review from Paul James
With the rise of search in AI engines, we also wanted an agency that could provide AI and generative engine optimization. Found Vareweb by finding the best GEO agencies and got in touch with them. Their business analyst Miss Veronica was really helpful, she understood our needs and connected her to their SEO team. Currently we have started to ranking really well in AI engines too. They have done the proper branding for us.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsEnd-to-end CX solutions that delight customers.
Make customer experience your strongest competitive advantage. CX forms the beating heart of Business Process Management, delivering success by boosting customer retention and ensuring less costly, more efficient operations...
Top Services:
- Customer Support
- BPO
- Call Centers
- Phone Answering Services
- Business Consulting
- Show more
- Location
- Lexington, Kentucky
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 17 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHelpware Services
Data sourced from the agency's DesignRush profileDoorDash PureCars Headspace Microsoft Google CompIQ Samsara Jam City RestoraPet HealthComp
Helpware Reviews & Testimonials

Customer Support Review from Maria Maidana
Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!

Web Design Review from Brian Agee
My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.

Virtual Assistant Review from Brian Lubeck
Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsExtraordinary Customer Experience Begins with People First.
Built on 50 years of contact center experience, Ansafone Contact Centers is one of the leading call centers in the country. Not only do we provide world-class customer experience, we also promote our people from within and believe our people are the most important assets. Many companies strive to create an...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Santa Ana, California
- Number of Employees
- 500 - 999
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnsafone Services
Data sourced from the agency's DesignRush profileHealthcare Industy Finance Industry Corporate Services Industry Telecommunications Industry
Ansafone Reviews & Testimonials

Call Centers Review from Anonymous
Please extend our sincere thanks to the team for all they are doing on behalf of our patients, providers, and partners. Their efforts have given welcome bandwidth our clinic staff to focus on the people in front of them and on better health outcomes. Even from my start in June I have seen (and been told) the great improvement in the quality of our patient interactions and clinic communications. I have been so encouraged by the team's willingness to do the right thing, to constantly coach and improve, adapt to change, and treat the patients with empathy and respect. Thank you. I am looking forward to what next year brings as we bring on our remaining clinics, launch new or improved campaigns, and continue to build a foundation for success, growth, and patient care that sets a new benchmark!

Call Centers Review from Anonymous
I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone. I have worked with them for many years and found them to be action oriented and focused on quality performance.

Call Centers Review from Undisclosed
Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsPersonalizing Your Business
Our collaborators have grown to rely on our commitment, responsibility, and adaptability through tailor-made resolutions. Our endeavor to cultivate Brand Passion involves cultivating profound insights into processes and products, coupled with fostering strong relationships...
Top Services:
- Customer Support
- Phone Answering Services
- BPO
- Location
- Margate, Florida
- Number of Employees
- 1000 & Up
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsGlobal Response Services
Data sourced from the agency's DesignRush profileColdwater Creek MoMA Lacoste Wolford National Geographic Perry Ellis The MET
Global Response Reviews & Testimonials
Customer Support Review from Jennifer Jackson
We felt reassured following our onsite visit that this is a company that really cares about its employees and its clients. We were impressed by their retention rate—the managers and agents at Global have a long tenure, so they are experienced with the brand and typical customer service policies for each company.
Customer Support Review from Dawn Trenson
We are seeing an increase in existing and repeat customer business. We saw a transformation from people contacting customer service with comments like, 'I wanted to get something else and now I never want to do business with you again' to now, with Global Response, becoming repeat loyal customers.
Longlen Phom's Review Sourced from Google
Do they hire for Work From Home in India? I recently got a call for the same.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsDelivering Customer Service with a Personal Touch
ExpertCallers is a global BPO partner with 20+ years' experience, delivering inbound/outbound call centers, customer support, and back-office services worldwide, powered by AI-assisted workflows and Lean Six Sigma-driven quality standards for measurable, reliable outcomes...
Top Services:
- Call Centers
- Creative Services
- eCommerce
- BPO
- Customer Support
- Show more
- Location
- Princeton, New Jersey
- Number of Employees
- 500 - 999
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsExpertcallers Services
Data sourced from the agency's DesignRush profileBackbone Solutions Bringsy Authentic Gaming
Agnostic AI Solutions
Outsourced Customer Response Solutions...
Top Services:
- Phone Answering Services
- Location
- Waco, Texas
- Number of Employees
- 1000 & Up
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSSG Services
Data sourced from the agency's DesignRush profileFinance Industry Hospitality Industry Consumer Goods Industry
Trusted Advisors, VARs, Managed IT & Technology Broker Services.
Internet Nerdz stands as a premier technology services and consulting firm, dedicated to crafting innovative solutions tailored to meet the intricate demands of your digital transformation journey. With a steadfast commitment to excellence, we specialize in developing cutting-edge strategies and solutions...
Top Services:
- IT Services
- Managed Services
- Cloud Consulting
- Cybersecurity
- IT Compliance Solution
- Show more
- Location
- Pensacola, Florida
- Number of Employees
- Under 49
- Average Hourly Rate
- $200/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsInternet Nerdz Services
Data sourced from the agency's DesignRush profileClearspan Communications Cynergy HiTech Innisfree Hotels Tandy Leather Higgenbotham Insurance Agency Northland Development Prominence Hospitality Fora Financial Entouch Controls Nexxiot Inc.
Internet Nerdz Reviews & Testimonials

IT Services Review from Scott Berg
If you're looking for a company to handle your IT and telephony needs then Scott and his team at Internet Nerdz is who you should be working with. They have my highest recommendation!
Shaun Green's Review Sourced from Google
Internet Nerdz has been a game-changer for my business. Their team is responsive, knowledgeable, and genuinely committed to helping their clients succeed. They made everything simple and stress-free, from setup to ongoing support. Highly recommend for anyone looking for reliable and expert service!
Angelica Cervantes's Review Sourced from Google
In an increasingly digital world, partnering with Internet Nerdz Inc is a strategic move towards achieving your business goals. With their unparalleled expertise, dedication to excellence, and commitment to customer satisfaction, they are truly the gateway to digital success. Whether you're a startup, a small business, or a multinational corporation, Internet Nerdz Inc has the tools and the talent to propel your brand to new heights.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsHit Rate Solutions: Affordable Call Center ForSMEs US Businesses
Decreasing costs, saving money, increasing leads, and enhancing your business: make Hit Rate Solutions your first choice for an outsourced call center!...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Location
- Chicago, Illinois
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHit Rate Solutions Services
Data sourced from the agency's DesignRush profileMark Medeiros David Tillman Sandy Zell
Hit Rate Solutions Reviews & Testimonials
Jeremy Kihonge's Review Sourced from Google
I had an excellent experience working with Hit Rate Solutions. From start to finish, their team was professional, responsive, and committed to delivering results. Communication was clear throughout the process, and they took the time to answer questions and ensure everything was handled efficiently.The level of customer service exceeded my expectations, and it was evident that they genuinely care about their clients’ success and satisfaction. The entire experience was smooth, well-organized, and stress-free.I highly recommend Hit Rate Solutions to anyone looking for a reliable company that values professionalism, transparency, and customer support. Thank you to the team for a great experience!
ComfortMax Energy's Review Sourced from Google
They’ve been really great to work with. Prompt, responsive, and truly committed to quality and customer satisfaction. Communication is always clear and efficient, and they make the process easy from start to finish.I’ve had a very positive experience overall. They are professional, reliable, and consistently focused on improving and tailoring their services to better support their clients. It’s clear they take feedback seriously and strive to deliver great results.I would definitely recommend them to anyone looking for dependable telemarketing support.
Johnny Cardenas's Review Sourced from Google
HitRate has been amazing from the start. To onboarding, account manager communications, and the associate we oversee have been excellent. Very pleased with the way this partnership has gone and excited to see us grow with them as well. Highly recommend their services.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsRedefining CX Excellence Through People, Technology and Expertise
VSynergize is a Global Sales and Marketing services provider. The team is fully devoted to the success of its clients and partners, particularly when it comes to Customer Profiling, Content Creation & Syndication, Lead Generation & Nurturing, Demand Generation, Appointment Setting, BANT Leads, Delivering...
Top Services:
- Phone Answering Services
- Call Centers
- BPO
- Digital Marketing
- Show more
- Location
- San Francisco, California
- Number of Employees
- 500 - 999
- Portfolios Count
- 2 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsVsynergize Services
Data sourced from the agency's DesignRush profileSoftware & IT Services Industry Marketing Industry Telecommunications Industry
Answering Services for Businesses
Kim’s Answering Service, Inc. is locally owned and operated since 1967. At Kim’s Answering Service, Inc., we offer a personalized and professional telephone answering service to the entire professional industry. Our supervised operators are trained to handle and manage all types of calls and relay them...
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Fort Worth, Texas
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsKim's Answering Service Services
Data sourced from the agency's DesignRush profileRetail Industry Corporate Services Industry Finance Industry
Kim's Answering Service Reviews & Testimonials
Rob W's Review Sourced from Google
Wonderful team at Kim’s Answering Service that has professionally and reliably served our agency and customers for years. They are invariably a pleasure to work with!!
glicerj's Review Sourced from Google
We have used Kim’s Answering Service for over 20 years. Their service has never disappointed us. They stuck with us through some tough times. Love them.
Trish Callahan's Review Sourced from Google
Our company has worked with Kim's Answering Service for 3 years and have only had a few issues in the time and they solved quickly. We have been happy with the service they have provided our company.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsPhone Answering Solutions
Call24 Communications Inc offers 24/7 Answering Service and Call Center Solutions for the greater San Francisco Bay Area...
Top Services:
- Phone Answering Services
- Call Centers
- Location
- San Francisco, California
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCall24 Communications Services
Data sourced from the agency's DesignRush profileRetail Industry Corporate Services Industry Telecommunications Industry
Building Something Different
Lawyerist is home to the largest online community of solo and small-firm lawyers in the world. Our goal is to help lawyers build better law practices by bringing together a group of innovative lawyers to share ideas, experiments, and best practices...
Top Services:
- Phone Answering Services
- Business Consulting
- Location
- Minneapolis, Minnesota
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLawyerist Services
Data sourced from the agency's DesignRush profileLegal industry Financial Industry Real Estate Industry
Lawyerist Reviews & Testimonials
Erik Pelton's Review Sourced from Google
Lawyerist®️ has been an important incredible resource for me and my law firm to help in so many ways. Whether providing information, instruction, or templates on key law firm management topics, or gathering in person with other law firm owners from around the country to share and learn from each other, Lawyerist has been an incredible value to our trademark law firm. I frequently recommend Lawyerist to others starting or growing law firms.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsTotal CX and BPO Services.
ROI CX Solutions offers Total Contact Management and Business Support Services. We leverage our expertise to deliver a total package of customer care solutions and contact center services! We provide dedicated 24X7-365 outsourcing solutions. ROI CX Solutions is driven by results, whether it is maximizing your...
Top Services:
- Call Centers
- BPO
- Customer Support
- Phone Answering Services
- Show more
- Location
- American Fork, Utah
- Number of Employees
- 1000 & Up
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsROI CX Solutions Services
Data sourced from the agency's DesignRush profileHello Fresh SAMSUNG TSA PRE Panera VISA
ROI CX Solutions Reviews & Testimonials
Mr. John's Review Sourced from Google
If you're considering working at Connexus Resource Group, brace yourself for an exhausting, demoralizing experience that will leave you burned out, underpaid, and questioning your life choices. This company operates like a modern-day sweatshop, exploiting employees with unrealistic expectations, pitiful wages, and a toxic work environment that prioritizes profits over people. The workplace culture is cutthroat and demeaning. Supervisors hover like prison guards, scrutinizing every call and nitpicking minor mistakes. Instead of support, you get constant criticism, with the ever-present threat of write-ups or termination if you don’t meet impossible metrics. Favoritism runs rampant, and HR exists only to protect the company—not the employees. Don’t be fooled by empty promises of "career advancement." Promotions are reserved for management’s favorites, while everyone else is stuck in the same dead-end role. Training is minimal, and turnover is sky-high because people either quit from exhaustion or get fired for not meeting unrealistic expectations. In conclusion, Connexus Resource Group is a call center nightmare—a place where employees are treated like cogs in a machine, worked to the bone, and discarded without a second thought. If you value your mental health, dignity, or fair pay, steer clear. There are better jobs out there—this one isn’t worth the suffering.
Valupack Gaming's Review Sourced from Google
Working on the same position for over a year, being told I'm one of their best agents and never getting a raise and overall being treated like I don't actually matter. Would never recommend working for them to even my most hated enemy.
Alece Peterson's Review Sourced from Google
I would avoid working here if you can. I worked here for 5 years, and really hated it. Tried to find other work and was unable to for a long time. I ended up quitting because they were going to demote me after being a Team Lead for about 4.5 years. It was really disappointing and heartbreaking, especially since I loved my team of agents. The first couple of years were good, but after a while it just became unbearable. The last campaign I was on, Solutran, literally sucked the life out of me. My supervisor and my agents were great, but I had to fight for my agents to be treated fairly.The company goes by Connexus Resource Group now, they merged with a few other call centers in 2021. One good thing I can say about the merger was we were finally able to get PTO after not having any paid time off at all. The pay here sucks, I was only making $15.50 for being a team lead, and that was only after 5 years of tenure. Most agents were making around $11.50 to $13. It's very hard to get raises here, so if you want to work here and not be compensated properly this might be the right place for you. Avoid this place, it will only ruin your mental health and cause you more suffering.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsWe Are Your Call Handling Heroes!
A Better Answer - Best since 1971: Best service, best operators and leadership, best at building client relationships...
Top Services:
- Phone Answering Services
- Call Centers
- BPO
- Location
- Dallas, Texas
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsA Better Answer Services
Data sourced from the agency's DesignRush profileTelecommunications Industry Dental Industry Healthcare Industry Corporate Services Industry
A Better Answer Reviews & Testimonials
Cybelle Long's Review Sourced from Google
The lady that called me Leah was rude and hung up on me. Not great service for a life threatening situation!!! Very disappointing!
Dr Mark Bishara's Review Sourced from Google
When our entire office experienced a phone System nightmare and phone lines went dead, panic started to set in. Enter Irene, our customer service angel! From the first ring, her calm and professional demeanor instantly put us at ease.Irene didn't simply listen to our plight, she took action. With impressive knowledge and clear communication, she guided us through setting up call forwarding. Her step-by-step instructions were so patient and thorough, even the most tech-phobic colleagues felt empowered.Irene’s efficiency and resourcefulness were truly remarkable. She didn't waste a single moment, but still managed to make us feel like her top priority. Her genuine empathy and friendly humor even made a stressful situation strangely enjoyable.Thanks to Irene’s five-star service, we were back up and running with minimal disruption. Her proactive problem-solving and positive attitude saved the day (and probably a few dozen headaches!).If you're looking for a phone attendant who goes above and beyond, look no further than Irene. She's the epitome of customer service excellence, and we're incredibly grateful for her help.Highlights:Calm and professional demeanor under pressureImpressively knowledgeable and clear communicationPatient and thorough guidance with call forwardingEfficient and resourceful problem-solvingGenuine empathy and friendly humorIn short, Irene is a rockstar! If you're lucky enough to encounter her, consider your day (and phone service) instantly improved.Thank you, Irene, for being a true service superhero!Sincerely,A very grateful customer on behalf of the entire officeP.S. If you have any employee recognition programs, Irena definitely deserves a nomination!
Dirk “Chucky” Crisman's Review Sourced from Google
Need a call service that is attentive but effective? A Better Answer is your answer. A small business but good owner and staff that can take on just about any job out there that seed a call answered, message transcribed, service forwarded, you name it they can do it.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsSuccessfully helping world-class companies bring products & services to market.
"A well designed product brings users to your products. A well designed product user experience brings customers to your brand for life." — Lars Owens...
Top Services:
- Graphic Design
- Product Design
- Package Design
- Logo Design
- Web Design
- Show more
- Location
- Lincoln, Nebraska
- Number of Employees
- Under 49
- Average Hourly Rate
- $50/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 6 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLars Owens Design Services
Data sourced from the agency's DesignRush profileErchonia Corp Murray Custom Homes Laser Diode Concepts Lee Enterprises
Contact & Call Center Outsourcing Support Channels & Audits.
Callzilla is a full-service outsourced call center and business process outsourcing company with headquarters in Miramar, Florida. We help leading brands acquire and care for English-speaking and Spanish-speaking customers, placing the utmost priority on quality...
Top Services:
- Phone Answering Services
- Call Centers
- Digital Marketing
- BPO
- Show more
- Location
- Miramar, Florida
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCallzilla Services
Data sourced from the agency's DesignRush profileRetail Industry Healthcare Industry Software & ITServices Industry
Callzilla Reviews & Testimonials
alec czartoryski's Review Sourced from Google
I have the same experiance as the other review. Sent a unit back and never recieved a replacement. Got ahold of Neal Topf the "CEO". He let me know he would find out what was going on and not sure how it got esclated to him, told me he would give a update good or bad. He has ghosted every single one of my calls. Not sure if thats how you properly run a business but seems like less of a headache to just answer the phone than have me call every single day. Would not recomend dealing with this company what so ever.
Mark Joseph's Review Sourced from Google
This call center company is a scam. They handle warranties for Black & Decker. I shipped them my broken AC (Still under the 5-year warranty), which they received 2 months ago, and they refuse to ship me the replacement. The Callzilla call center is useless and will lie to you. They have blocked my number & won't respond to emails. I'll never purchase anything Black & Decker again as the "warranty" is a lie and they will take your property and refuse to replace it.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsAnswering Services for Every Industry
We are a 24 hour 7 day per week answering service/call center. We provide excellent telephone service through a combination of professional, experienced employees and state-of-the-art technology...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Orlando, Florida
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsA Courteous Communications Services
Data sourced from the agency's DesignRush profileCoca Cola Pepsi Disney Cruise Line Barnie's
US-based Call Center & Live Answering Service
Absent Answer is an American telephone answering service and call center outsourcing company serving customers throughout the United States...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Jacksonville, Florida
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAbsent Answer Services
Data sourced from the agency's DesignRush profileATSI JAX Chamber Team Snug
Absent Answer Reviews & Testimonials
Edward Flynn's Review Sourced from Google
Obnoxious unsolicited calls! Continue to get calls even though I'm on the do not call list.
Acacia Ferrell's Review Sourced from Google
Great customer service, professional and kind! If you’re looking for a custom answering service for your business, this is the perfect company!
Stephanie Ging's Review Sourced from Google
Thank you so much to everyone at Absent Answer! Your employees have provided us with excellent service for over 4 years now. You have exceeded all expectations. Again, thank you so much!
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsTailored Answering Services
Established in 1954, Towne Answering Service is a trusted provider of personalized answering solutions. The company caters to businesses and individuals nationwide. With a rich history of commitment to customized care calls, alarm monitoring, and lone worker solutions, Towne Answering Service ensures safety...
Top Services:
- Call Centers
- Phone Answering Services
- Location
- Souderton, Pennsylvania
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTowne Answering Service Services
Data sourced from the agency's DesignRush profileRetail Industry Real Estate Industry Software & IT Services Industry
Towne Answering Service Reviews & Testimonials
BJ Putnam's Review Sourced from Google
Towne Answering service has been a lifeline for my small business. They're very easy to work with, budget friendly, and Chris is excellent about keeping in communication. I highly recommend their service!
Eileen Roetman's Review Sourced from Google
Our practice has been using Towne for the past 20 years. They have provided exemplary service to our office. Very professional and the staff are friendly and always willing to go the extra mile. Account manager Chris Watson goes above and beyond to make sure our patients receive the best care possible and making sure their needs and concerns are addressed in a timely fashion. We wouldn't trust any other answering service. Thank you for everything you do...
Erika Keech's Review Sourced from Google
Towne Answering Service has been incredibly helpful since our business started using them for after hours & weekend emergency calls. They help us capture the customers who are calling when we are not in the office. Above all, Chris and the customer service team have always been exceptional with communication and response time.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsOne AI. All Channels. Unified Context.
AI Agents for 24/7 Business Automation. Intelligent AI that helps automate phone calls, emails, and operational workflow...
Top Services:
- AI Development
- Phone Answering Services
- Location
- Plano, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAlris AI Services
Data sourced from the agency's DesignRush profileHealth Care Industry Retail Industry eCommerce Industry
Minting Golden Eggs Daily For Our Local Business Digital Marketing Family
The Gold Goose is a boutique digital marketing agency that provides personalized attention to each and every client. We believe in building long-term relationships with our clients, so we take the time to understand your business goals and work closely with you to achieve them. Our team of skilled marketers...
Top Services:
- Digital Marketing
- Social Media Marketing
- Advertising
- PPC
- Reputation Management
- Show more
- Location
- Sacramento, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $80/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsGolden Goose Marketing Services
Data sourced from the agency's DesignRush profileInnovative Strength & Conditioning Granite Bay Jiu Jitsu Absolute Flex Appeal MW Construction (Fresno) Dependable Crane
Golden Goose Marketing Reviews & Testimonials
Ryan Rich's Review Sourced from Google
When I found Anthony and Golden Goose Marketing, our gym was stuck at 80 members in a small strip mall unit. We had the passion, but growth had stalled—and I needed a real plan to break through.Anthony delivered exactly that. No fluff. No jargon. Just a clear, ROI-focused strategy that actually worked.Since partnering with Golden Goose, we’ve:- Reactivated old leads and saw results immediately- Grown to 330+ active members- Ranked #1 for BJJ in the Roseville/Granite Bay area- Jumped from 500 to 15,000+ monthly website visitors- Expanded our reach from 1–2 miles to 10+ miles- Generated over 1,500 leads from paid ads- Moved into a brand-new luxury facility- And I was finally able to buy a home thanks to the business growthThis wasn’t just marketing—it was a full transformation of my business. If you’re running a gym or any kind of membership-based local business, talk to Anthony. His team at Golden Goose Marketing is the real deal.
Clear Drop Car Wash's Review Sourced from Google
Incredible Partner for Long-Term Marketing SuccessWe've been working with Anthony and the team at Golden Goose Marketing for several years now, and I can't say enough about how professional, responsive, and knowledgeable they are. As a car wash manager, I needed help developing a web presence that truly reflected the quality of service we offer—and Anthony delivered.They not only helped us design and maintain a clean, effective website that converts, but they also ran a very modest SEO campaign for us over 3 years ago. Honestly, we didn't expect long-term results from such a small investment—but here we are, years later, and we’re still ranking at the top of local maps searches in our area!Their team doesn’t just check boxes—they think long-term, make smart recommendations, and always keep our goals in mind. If you’re a local business looking for a marketing partner who knows their stuff and delivers lasting value, I highly recommend Golden Goose Marketing.
Christopher Chiavola's Review Sourced from Google
Anthony and his team at Golden Goose Marketing have been phenomenal to work with! They took our Crane Training program to the next level with a complete website overhaul—modernizing, optimizing, and ensuring it effectively reaches our target audience. Over the last several months, they have helped us clean up and rebuild our site from the ground up, making it more user-friendly and visually appealing.But the real magic happened when they executed their SEO strategy—the results have been nothing short of incredible! We've seen a massive increase in calls and web form submissions from potential clients across the entire state. The visibility and reach of our business have expanded tremendously, all thanks to their expertise.Anthony is an absolute pleasure to work with—he’s knowledgeable, responsive, and truly an expert in all things digital marketing. If you're looking for a team that delivers real, measurable results, I highly recommend Golden Goose Marketing!
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsOptimize The Experience.
CPC helps businesses manage every aspect of the customer experience. CPC provides a full suite of outsourced customer contact services, including: text/SMS messaging service (both automated and live, “peer-to-peer” text messaging), social media coverage for businesses, staffed live chat, AI/chat bots...
Top Services:
- Customer Support
- Call Centers
- Phone Answering Services
- Location
- Manhattan Beach, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $28/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCPC Services
Data sourced from the agency's DesignRush profileOmnicom Toyota Strayer University
Human-Focused.
Offering Contact & Call Center Services. Experience is everything. At NexRep, we know that creating exceptional experiences for our Marketplace Contractors inspires them to create exceptional customer experiences...
Top Services:
- Call Centers
- Phone Answering Services
- BPO
- Location
- Portland, Maine
- Number of Employees
- 250 - 499
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsNexRep Services
Data sourced from the agency's DesignRush profileSprint Marmot Glossier.
GHDSi is 100% focused on help desk outsourcing. We are proud to be voted a Top Workplace in 2019-20.
Global Help Desk Services, Inc. (GHDSi) provides you with enterprise quality help desk services. Many IT and business leaders want the opportunity to focus on core initiatives and just have the help desk "work". That's our specialty...
Top Services:
- BPO
- Phone Answering Services
- IT Services
- Location
- Hartford, Connecticut
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsGlobal Help Desk Services Services
Data sourced from the agency's DesignRush profileIT industry Financial industry Small business industry
Global Help Desk Services Reviews & Testimonials
Nicholas Cabana's Review Sourced from Google
After my Navy contract ended I came to GHDSI to further pursue IT and start my IT journey. It did not disappoint. I learned more working here. How to deal with basic technical issues, and even more complex issues. Depending on the company you service, you will also be put to the test to learn as you go. Of course you will get common issues by customers, but every time I clocked in, I learned something new before I clocked out. These skills will last me a lifetime and help me in future endeavors. I am thankful and grateful for working with such a strong company like GHDSI.Leadership:Starting from the top, Steve is an excellent CEO, and cares about this company as well as all of his employees. Every single leader is easy to talk to and understanding, and Steve is no exception.My Team leads were amazing as well. You can address any issues or concerns and they will help you through it. My Team leads were Adam and Anthony, and they were phenomenal. Sometimes outages can happen, and the workload can be stressful. However, management will be there helping you until the very end.Teamwork:I was able to work alongside great with team members. Everyone worked well together. There was no toxic workplace environment.HR dept:Karen is phenomenal. There are always festivities, and fun challenges to keep the spark alive in the office. Employee of the month rewards, pizza parties, chili cook-offs, baked mac and cheese cook-offs, and even more. As well as simply addressing any and all HR needs and concerns.Work life balance:Flexible schedules all around. Can’t complain at allOverall:You get what you put in. Most people that start their IT journey almost always starts as a service desk analyst. There are horror stories with help desk because of toxic work environments, heavy stress loads, and negative leadership. This has none of that. You’d never feel that here.But believe me when I tell you, this company is where you want to start and see if IT is a good fit for you. If it is, you won’t be upset working here. Eventually you might want to do more than work as a service desk analyst. And there are options within GHDSI to work in different leadership positions. I’m sure there are more opportunities to excel, but I had to leave since I moved to Virginia and wanted to focus on education full time. GHDSI won top workplace four times already, and I’m glad I was part of it.
BoomBoxing's Review Sourced from Google
Great place. Had the pleasure of chatting with the IT manager met some other employees as well as tour the data center and view the stellar setups each call center employee gets
Catarina Francisco's Review Sourced from Google
Estou muito infeliz e revoltada por ter sido ludribiada desta forma. Não fiz qualquer encomenda e foram enviados óculos de sol e nocturnos, que paguei - 49 euros - no acto de entrega. Agradeço a atenção e fico a aguardar a vossa resposta.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsCell Center Services You Can Count On
Signius Communications has 12 locations across the United States, providing expert call center solutions...
Top Services:
- Call Centers
- Phone Answering Services
- Digital Marketing
- Customer Support
- Show more
- Location
- New York City, New York
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSignius Communications Services
Data sourced from the agency's DesignRush profileFinance Industry Retail Industry Corporate Services Industry
Telephone Answering & Virtual Assistant Services
Answer Aide is a company that offers telephone answering services, virtual assistants and call center solutions...
Top Services:
- Call Centers
- Phone Answering Services
- BPO
- Digital Marketing
- Show more
- Location
- St. Augustine, Florida
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswer Aide Services
Data sourced from the agency's DesignRush profileFinance Industry eCommerce Retail Industry
Answer Aide Reviews & Testimonials
Charito Guinto's Review Sourced from Google
David was a breeze to work with. Impeccable communication and has delivered what was promised. We're looking forward to work on more deals with him.
Spokanes Finest Lawns's Review Sourced from Google
They do a really good job answering phone calls for my lawn care company. Lots of clients have mentioned how friendly and helpful they are. Highly recommend if you’re looking for an answering service. They work with service auto pilot also.
Robert Pickett's Review Sourced from Google
Answer Aide has been a very professional alternative to taking our calls and leads when we are tied up in the office. We highly recommend them!
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsYour Preferred Outsourcing Vendor.
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 2,800 at our facilities in the United States, Mexico and India...
Top Services:
- BPO
- Phone Answering Services
- Call Centers
- Managed Services
- Show more
- Location
- El Paso, Texas
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsDatamark Services
Data sourced from the agency's DesignRush profileSoftware & IT Services Industry Finance Industry Corporate Services Industry
Datamark Reviews & Testimonials
Yolanda Aldama's Review Sourced from Google
Great company to work for. I have been here for a year already. It's a new project, so of course we are all learning as we go, but there is alot of support and they are always trying to better everything.
Justin Smith's Review Sourced from Google
Awesome company to work for! Challenging and rewarding work. Great compensation for the El Paso area! Look forward to continued work here.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsYour CRM and Communication Solutions Partner
S3 Technology Group - Your CRM, business cloud phone, contact center and employee collaboration solutions provider...
Top Services:
- Call Centers
- Customer Support
- CRM Consulting
- Phone Answering Services
- Show more
- Location
- Austin, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $125/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsS3 Technology Group Services
Data sourced from the agency's DesignRush profileMad Subie Performance Davis Realty USAA
Global BPO Company
Flatworld Solutions (FWS) is a global company offering IT, Data Science, Data Mining, business consulting, and outsourcing solutions since 2002...
Top Services:
- BPO
- Call Centers
- Transcription Services
- Phone Answering Services
- Show more
- Location
- Princeton, New Jersey
- Number of Employees
- 1000 & Up
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsFlatworld Solutions Services
Data sourced from the agency's DesignRush profileAlcon Rogers Msn
Our VAs Build Automation For You
GoJarvis matches growing businesses with pre-trained virtual assistants who handle operations, sales support, and inbox management — while building custom automations that make your business run faster...
Top Services:
- BPO
- HR Outsourcing
- Customer Support
- Phone Answering Services
- Business Consulting
- Show more
- Location
- Brea, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsJarvis Services
Data sourced from the agency's DesignRush profileeCommerce Industry Retail Industry Real Estate Industry
Professional Live Answering Services
Award-Winning Live Answering Services. HIPAA Compliant. 40+ Years of Experience. Superior Nationwide Solutions...
Top Services:
- Call Centers
- Location
- Rosendale, New York
- Number of Employees
- Under 49
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsParkway Message Center Services
Data sourced from the agency's DesignRush profileTelecommunications Industry Finance Industry Healthcare Industry
MediCommerce is a medical group management company providing comprehensive administrative, financial, and clinical operations support for healthcare providers from revenue cycle and coding to credentialing, pre charting, referral and scheduling services, bookkeeping, and payroll...
Top Services:
- BPO
- Call Centers
- Phone Answering Services
- Accounting
- Transcription Services
- Show more
- Location
- Dallas, Texas
- Number of Employees
- 50 - 99
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsMediCommerce LLC Services
Data sourced from the agency's DesignRush profileExcel Cardiac Care Benttree Family Medicine Brightstar Care
MediCommerce LLC Reviews & Testimonials
mandy's Review Sourced from Google
We have had an excellent experience working with Medicommerce. They are reliable, easy to work with and have made a huge difference for our company. We appreciate all you do!!
James Muench's Review Sourced from Google
Bala, Prashad, and the rest of the team have been great partners in everything billing, authorizations & bookkeeping related. Great delivery approach, approachability, and quality of work.
navdip kaur's Review Sourced from Google
They have been professional, responsive, and efficient in handling claims and billing questions. I appreciate their timely communication and dedication to resolving issues. Thank you for the excellent service.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Phone Answering Services by City
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Call Answering Services FAQs
What types of businesses usually use professional call answering services in the USA?
Establishments that handle a lot of time-sensitive calls often rely on inbound call center services, including:
- Small businesses: According to Dialzara, each missed call can cost small businesses anywhere from $100 to $1,200, depending on the industry. Over time, missed calls can quickly add up to significant lost revenue and missed growth opportunities.
- Healthcare clinics: Heavy patient call volume and strict HIPAA requirements drive demand for reliable call handling. Answer Our Phone reports that healthcare providers make up about 17% of all answering service users.
- Legal firms: Quick responses to new client inquiries are critical to securing new cases. As users, legal practices represent 32% of phone answering service providers.
- Home services: Trades like plumbers and electricians often handle urgent service requests. Phone calls convert to revenue 10 to 15 times more than traditional web leads.
- eCommerce: Retailers use phone support to resolve product and order issues quickly, helping reduce cart abandonment.
- Startups: Early-stage companies need reliable call coverage despite limited staff to capture leads and inquiries.
- B2B service providers: They rely on timely phone responses for scheduling, support, and lead qualifications.
- Real estate agencies: Agents use call support to manage inquiries and book property viewings when unavailable.
What services do most phone answering providers offer?
Most providers offer:
- Live call answering: Responding to callers in real time instead of voicemail, ensuring callers reach a real person.
- Message taking: Capturing caller details accurately when staff are unavailable, so no inquiries or leads are lost.
- Call routing: Directing calls to the correct person or department to reduce delays and miscommunication.
- Appointment scheduling: Booking meetings or service appointments on behalf of the business for call-driven operations.
- After-hours support: Covering calls outside regular business hours when internal teams are unavailable.
- Overflow handling: Managing extra call volume during peak periods to prevent long wait times and missed calls.
- Basic customer support: Answering common questions and providing general assistance to maintain a consistent customer experience.
How much do inbound call center services cost in the US?
Pricing in the US varies depending on call volume, features, and the level of support a business needs. On average, an answering service provider will charge between $0.80 per minute and $1.17 per minute.
The figures below are averages compiled from multiple industry sources.
- Entry-level:$75–$200 per month, typically covering basic live call answering and limited minutes.
- Mid-tier: $100–$600 per month, offering more minutes along with services like call routing, message taking, and appointment scheduling.
- Premium/high-volume: $1,500+ per month, usually for businesses that require extensive coverage, custom workflows, dedicated agents, or complex call handling.
The pricing schemes you can choose from when using an answering service include:
- Pay by the minute
- Pay per call
- Monthly subscription
What additional costs should I expect from these providers?
Beyond the base monthly fee, many providers charge for add-ons or higher usage. Extra costs may include:
- Call volume overages: Fees are applied when you exceed the number of minutes or calls included in your plan.
- Bilingual support: Often English-Spanish in the US, typically priced as a premium due to specialized staffing.
- CRM integration: Additional charges for syncing call data or setting up custom workflows with customer management systems.
- Appointment booking: Higher fees because booking calls require more agent time and detailed handling.
- Weekend or after-hours coverage: Coverage outside standard business hours is sometimes billed separately.
- Dedicated agents: A significant cost increase for businesses that require consistent or specialized representatives.
How quickly can a professional phone answering service be set up?
Most inbound call centers can onboard new clients within a few days to about one week for straightforward setups, including basic scripts, call handling instructions, routing rules, and testing.
This timeline suits businesses with minimal customization.
More complex requirements, such as detailed scripts, multi-step call flows, CRM or scheduling integrations, or compliance needs, can extend onboarding to one to two weeks or more, particularly in regulated industries like healthcare or legal.

































