Giles Strong Review from Google

5.0★

Giles Strong's Review Sourced from Google

Reexia has been a game-changer for our business. Their expert guidance in implementing CRM tools streamlined our entire sales process, making it more efficient and effective. On top of that, their SEO advice helped boost our online visibility significantly. Professional, insightful, and a pleasure to work with—highly recommended

James Sims Review from Google

1.0★

James Sims's Review Sourced from Google

I have had the worst experience with Answering Service Care. They had problems signing me up with google voice never completing the onboarding but still charging monthly. I called several times to resolve issue and they keep sending bills. I do not like to leave negative reviews but need to warn others about this business. They are not professional. Go anywhere else.

Jessica Michalak Review from Google

1.0★

Jessica Michalak's Review Sourced from Google

Was recommended Nexa for an after-hours answering service and things seemed fine until they weren’t. One of my colleagues noticed we hadn’t received a call summary in a while, and we eventually found out they hadn’t taken a single call in over TWO months. When I called to ask why calls weren’t being forwarded, and why we were never notified, I was told they “have too many customers to keep an eye on each one.” Despite this, we were billed every month, even though they didn’t answer one call. I was told a supervisor would follow up. No one ever did. Our IT team confirmed multiple times that it wasn't an issue on our end but that was what Nexa claimed it to be. After sending two additional emails with no response, I finally emailed to cancel. Only then did I hear back, receiving a cancellation form and a generic “sorry to see you go.” Don’t waste your time. This is not a legitimate answering service if customer support is essentially nonexistent.

Sondra H Review from Google

5.0★

Sondra H's Review Sourced from Google

We recently started using this answering services and have been genuinely impressed. They’ve helped us capture more referrals than ever before, and they are consistently easy to work with, The team is responsive, professional, and makes a real difference in how smoothly our front end runs. Jessica V. has made this seamless for me and as a practice owner, I need as many time saving minutes I can get.

Tony Junkin Review from Google

5.0★

Tony Junkin's Review Sourced from Google

Excellent choice if you are looking for an answering service! I compared several companies and this one seemed to be the best of all of them and it has been wonderful! Jessica and Deb were great helping get everything set up and they are very responsive. The whole service has ran so smoothly and we are no longer missing calls from potential clients. Absolutely recommend them!

Abdullah Review from Google

5.0★

Abdullah's Review Sourced from Google

OBI Services has been a dependable partner for our back office outsourcing needs. Their teamdemonstrates professionalism, efficiency, and a strong understanding of business processes. Theyhandle tasks such as data entry, lead generation, and virtual assistance with precision and reliability.Their solutions are tailored, cost-effective, and designed to support operational efficiency, allowing ourteam to focus on core strategic initiatives. Communication is seamless, and they are responsive to ourneeds.I highly recommend OBI Services for any organization seeking a trusted and capable back officeoutsourcing partner.

Tara Miller Review from Google

5.0★

Tara Miller's Review Sourced from Google

CCS has been a lifesaver for our business! We have people who man the phones 24/7, but in the event a call is missed, for whatever reason, CCS steps in, handles the call, gets all the pertinent information, sends us a text and then calls to ensure we got the message.We've used them for a few years now and are very happy with the cost and service.If you're looking for a backup/after hours answering service solution, try these folks!

Eloy Perez Review from Google

1.0★

Eloy Perez's Review Sourced from Google

DO NOT DO BUSINESS WITH THIS SERVICE. I cannot emphasize enough that the pricing and presentation are very misleading. We had a previous answering service that we were paying less than $50 a month for when they solicited our partnership. The representative, Chrissy Lochner, recommended the $99 per month plan with the commitment to review after the first month came in; that NEVER happened. Here we are 3 months and SEVEN THOUSAND DOLLARS later when we were finally able to cancel the services. When I called to speak with the billing department the representative Dianne Archerd, stated she was only in the billing department and would need to switch me over to her customer service department, she placed me on a 40+ minute hold and then the phone went silent. I guess that is their “Customer Service” at its best. Now you know how they came up with $7,000 of over the limit minutes and fees on their billing! They are now sending an outstanding invoice for an additional $1,274. Please do your due diligence before getting into business with this company.

Natalie Cadarette Review from Google

5.0★

Natalie Cadarette's Review Sourced from Google

Our company switched to CCS about 6 months ago, and we have nothing but raving reviews. Coming from a challenging partnership with another vendor, CCS solved all of the challenges we had faced and has helped us reach our goals in as little as a few months. The team is extremely kind and easy to work with, flexible with our process, and the caller experience is superb. Customer service is top- notch from admin to agent and they are incredibly responsive. Highly recommend!

Paul Peres Review from Google

5.0★

Paul Peres's Review Sourced from Google

clean and the measures for covid were enforced continuously by personal and administration. HR were very attentive and polite. they were useful and very courteous. Thanks Carolina and Donna. to the cleaning crew they didnt stop checking that the reception was inmaculate and neat. Thanks guys

Mr. John Review from Google

1.0★

Mr. John's Review Sourced from Google

If you're considering working at Connexus Resource Group, brace yourself for an exhausting, demoralizing experience that will leave you burned out, underpaid, and questioning your life choices. This company operates like a modern-day sweatshop, exploiting employees with unrealistic expectations, pitiful wages, and a toxic work environment that prioritizes profits over people. The workplace culture is cutthroat and demeaning. Supervisors hover like prison guards, scrutinizing every call and nitpicking minor mistakes. Instead of support, you get constant criticism, with the ever-present threat of write-ups or termination if you don’t meet impossible metrics. Favoritism runs rampant, and HR exists only to protect the company—not the employees. Don’t be fooled by empty promises of "career advancement." Promotions are reserved for management’s favorites, while everyone else is stuck in the same dead-end role. Training is minimal, and turnover is sky-high because people either quit from exhaustion or get fired for not meeting unrealistic expectations. In conclusion, Connexus Resource Group is a call center nightmare—a place where employees are treated like cogs in a machine, worked to the bone, and discarded without a second thought. If you value your mental health, dignity, or fair pay, steer clear. There are better jobs out there—this one isn’t worth the suffering.

Valupack Gaming Review from Google

1.0★

Valupack Gaming's Review Sourced from Google

Working on the same position for over a year, being told I'm one of their best agents and never getting a raise and overall being treated like I don't actually matter. Would never recommend working for them to even my most hated enemy.

Alece Peterson Review from Google

1.0★

Alece Peterson's Review Sourced from Google

I would avoid working here if you can. I worked here for 5 years, and really hated it. Tried to find other work and was unable to for a long time. I ended up quitting because they were going to demote me after being a Team Lead for about 4.5 years. It was really disappointing and heartbreaking, especially since I loved my team of agents. The first couple of years were good, but after a while it just became unbearable. The last campaign I was on, Solutran, literally sucked the life out of me. My supervisor and my agents were great, but I had to fight for my agents to be treated fairly.The company goes by Connexus Resource Group now, they merged with a few other call centers in 2021. One good thing I can say about the merger was we were finally able to get PTO after not having any paid time off at all. The pay here sucks, I was only making $15.50 for being a team lead, and that was only after 5 years of tenure. Most agents were making around $11.50 to $13. It's very hard to get raises here, so if you want to work here and not be compensated properly this might be the right place for you. Avoid this place, it will only ruin your mental health and cause you more suffering.

LinMo Review from Google

5.0★

LinMo's Review Sourced from Google

Porting my phone number over to Answer First was ver easy and simple. Allison was quick to find answers to my concerns and walked me through the process efficiently. I am really happy with my experience.

Justine Karren Review from Google

5.0★

Justine Karren's Review Sourced from Google

Recently signed up with AnswerFirst and couldn't be happier! We've also received nothing but positive feedback from our clients. We also contacted support for the first time and our request was completed within a half-an-hour of creating the ticket.

Karen Mason Review from Google

1.0★

Karen Mason's Review Sourced from Google

Extremely disappointed. After assuring me that they could pre-qualify callers, they decided that they really couldn't do that and re-wrote the scripts in such a way that I might as well use AI or even a simple voice activated call routing system. They declined even the simplest request: I wanted them to add callbacks to the first available time slot on my schedule -- NOT to schedule the callback time with the client, just to put the message on MY calendar so I would have time carved out to return the call. For some reason that was too hard for them. They did, however, send me messages that were supposedly for me, even though I had never forwarded my lines to them.The response below says they couldn't schedule a callback without the callers permission, which only proves my point that they didn't listen so they didn't get it: all I wanted them to do was add the message to call back to my calendar rather than just taking a message. How is that doing anything without the caller's consent? It was just meant to block time in MY day. Nothing more.If you couldn't qualify callers in your environment, you should have said so when I asked.

Julieta Busico Review from Google

5.0★

Julieta Busico's Review Sourced from Google

The communication is transparent and seamless. They’re always available to answer any questions and provide updates on progress.

Jaiv Bolando Review from Google

5.0★

Jaiv Bolando's Review Sourced from Google

Logix BPO goes above and beyond in ensuring client satisfaction. Every project feels important to them, and they approach each one with a strong sense of commitment.

Lory Mae Velayo Review from Google

5.0★

Lory Mae Velayo's Review Sourced from Google

Logix BPO provides excellent customer support. Their quick response time and friendly approach make them stand out from other service providers. I’ve had a great experience with them.

Shaun Green Review from Google

5.0★

Shaun Green's Review Sourced from Google

Internet Nerdz has been a game-changer for my business. Their team is responsive, knowledgeable, and genuinely committed to helping their clients succeed. They made everything simple and stress-free, from setup to ongoing support. Highly recommend for anyone looking for reliable and expert service!

Angelica Cervantes Review from Google

5.0★

Angelica Cervantes's Review Sourced from Google

In an increasingly digital world, partnering with Internet Nerdz Inc is a strategic move towards achieving your business goals. With their unparalleled expertise, dedication to excellence, and commitment to customer satisfaction, they are truly the gateway to digital success. Whether you're a startup, a small business, or a multinational corporation, Internet Nerdz Inc has the tools and the talent to propel your brand to new heights.

Chris Lumauig Review from Google

5.0★

Chris Lumauig's Review Sourced from Google

SAS Customer Service is superb! Very responsive and prompt. They were able to assist and execute the requested updates to our account effectively and efficiently.

Donna Arsenault Review from Google

5.0★

Donna Arsenault's Review Sourced from Google

We have been with them since February 2004. We are a fuel oil company with HVAC service that requires our services 24/7. They are fantastic! NO missed calls and remain consistent. I think that kind of service is hard to come by in these times. We are happy with the services they provide for us!

Kyle Schappachar Review from Google

5.0★

Kyle Schappachar's Review Sourced from Google

They're fantastic! They've always been so helpful and were amazing when we made some adjustments to our handling of after-hours service-related calls. They implemented my full troubleshooting flow and it was easy from start to finish. Highly recommend!

S Malone Review from Google

1.0★

S Malone's Review Sourced from Google

Not sure why my company uses Hastings.....the customer service is not very good. Apparently there is only one person in the whole company, that can make changes to my account. When she is not there the account gets screwed up. they used to be good, but the service has deteriorated over the years.

Samuel Kimelman Review from Google

5.0★

Samuel Kimelman's Review Sourced from Google

Hastings Humans take the time to get to know your business, and work with you to make sure their telephone answering services fit the way you work. This is the level of commitment that customers notice, and their contact center services are highly reliable and can increase the number of paying customers over voicemail.

Darrick Eugene Review from Google

5.0★

Darrick Eugene's Review Sourced from Google

Hastings Humans provided telephone answering services for my small business for over a year. They became part of my business and family. HH provided a seamless answering service that made my business appear professional and service oriented. I often received comments on how professional and polite my answering service was and I know that it absolutely contributed to the success of my business. I give them five stars and would recommend their services without hesitation.

Malik Mannequin Review from Google

1.0★

Malik Mannequin's Review Sourced from Google

Manager just was not as friendly as I thought over the phn PLEASANT in person BOTHERED

Jessica Bitterman Review from Google

5.0★

Jessica Bitterman's Review Sourced from Google

Most businesses I work with are hesitant to hire a call center for their company for multiple reasons. However, the AlertCommunications team has been the best company I’ve worked with in over 5 years. Especially, Jenilee Ramos. Anytime I need insight on a call, she is reliable!! The AC team has always been attentive, responsive and pretty awesome at what they do. I highly recommend using this group for your company’s needs!

Prestige Legal Solutions Review from Google

5.0★

Prestige Legal Solutions's Review Sourced from Google

Working with Alert Communications has been a breeze. They are always responsive to our requests, and are dynamic to implement changes when we ask. Their customer service level is top-notch, and Melissa P. is particularly helpful and wonderful to work with. We've been partnered with Alert for 4+ years and won't be changing providers due to their unmatched service level and quality team. We greatly appreciate their partnership.

Candice Hemenes Review from Google

5.0★

Candice Hemenes's Review Sourced from Google

Alert Communications has been exactly what we needed the entire time for our personal injury practice. John Daley has been amazing putting everything into play and constantly following up to make sure things are working to receive the best results possible. Anytime that we have needed to make changes or just have questions, John is quick to respond and has been invaluable to our firm. We highly recommend Alert Communications for anyone looking to streamline your intake process and work with an amazing team!

Kara Senn Review from Google

5.0★

Kara Senn's Review Sourced from Google

renting the space was easy and the agent was very friendly and helpful. great option for inexpensive meeting space.

Jono Review from Google

1.0★

Jono's Review Sourced from Google

This company is garbage. They have a $30 charge for parking written into the fine print of what you sign. Always add at least $50 to the price they tell you.

Marci Raider Review from Google

5.0★

Marci Raider's Review Sourced from Google

The set up was easy and thorough and the follow-up was extremely helpful. My account manager, Akanksha, made the transition so easy and pleasant.

Josselyn Ivonne Marroquin B. Review from Google

5.0★

Josselyn Ivonne Marroquin B.'s Review Sourced from Google

Latasha was very kind and assertive in her support to address my issue and find a solution to get more accurate interactions with our callers.

Jeremy Maher Review from Google

2.0★

Jeremy Maher's Review Sourced from Google

It is very difficult to work with their integration team. They need people that are smarter. We have been using them for years, and every time we need to make an adjustment to the script integration, it turns into a nightmare. Something I can do in less than 30 minutes turns into 4-12 days of them making mistakes and misunderstanding things. There regular team that makes small adjustment not involving the integration are great. If you need integrations into your CRM it is probably best to find another company.

Robert Schachter Review from Google

5.0★

Robert Schachter's Review Sourced from Google

Beyond amazing. I don’t usually write reviews, but sometimes if I find something that is sensational, I want to let people know about it. I have worked with answering services for many years. I have a psychological practice in New York with a rather sophisticated clientele. People call, often under stress, or uncomfortable asking for help. How they are responded to on first contact is critical to determining how they will see my practice. I have been so grateful and impressed by US ANSWER. When someone calls, it feels as if he or she are speaking to my personal assistant. They are very well-versed in facts answering questions people may have. They are warm concerned, and caring. They have technology that allows them to put a call through to me directly, so it appears and feels like they are talking to my actual assistant. If I cannot respond, they contact me immediately via text and email.This is an experienced, exquisitely run business, and I could not recommend them more highly.

Paul Diou Review from Google

5.0★

Paul Diou's Review Sourced from Google

They’ve been instrumental in my daily operations for over 10 years and I couldn’t imagine operating without them. A+

Jon Bova Review from Google

5.0★

Jon Bova's Review Sourced from Google

US Answer has far exceeded my expectations. The owner is heavily involved in the operations (which is a rare these days). They handle my calls in a friendly and professional manner. Any "hiccups" have always been addressed promptly and handled professionally. Their call takers don't sound like a robot reading a script word for word like most other answering services. Bottom line, if you are a busy entrepreneur, or small business owner looking for a top notch, personable answering service, US Answer will not disappoint!

Lauretta Langley Review from Google

5.0★

Lauretta Langley's Review Sourced from Google

Partnering with CallTel helps you to keep focus on the big things while they help you take care of the little important things that matter to your business.

Sam Khosh Review from Google

1.0★

Sam Khosh's Review Sourced from Google

Our condo property has a contract with this company for after hours emergency contact, called them during an emergency, the rep after keeping me on hold for over 10 minutes came back and said “your property is not in our directory”.

Auto Review from Google

1.0★

Auto's Review Sourced from Google

WOST SERVICE, THEY DON'T DELIVER THE MESSAGE TO PROTACTOR. LEFT MESSAGEG OVER 20 TIMES AND STILL NO CALL BACK

Moe Review from Google

1.0★

Moe's Review Sourced from Google

Terrible service. Unprofessional. They hang up on tenants who are attempting to report a vital service outage.

Melina Montes Review from Google

5.0★

Melina Montes's Review Sourced from Google

Equivity has been a great addition to our business. Their proactive approach, commitment, and attention to detail have played a great role in the success of our operations. Equivity truly went the extra mile to understand our operation and assemble an exceptional support team! Their representatives demonstrate a high level of professionalism and consistently provide excellent customer service. Equivity is the perfect choice if you're seeking top-tier service tailored to meet your business needs.

Excellence Team Review from Google

5.0★

Excellence Team's Review Sourced from Google

Equivity is a game-changer. Their team is highly knowledgeable and skilled in customizing their services to match our specific needs, which is super impressive. They frequently ask for our feedback and are quick to adapt to our requirements. Highly recommended!

Amanda Estey Review from Google

5.0★

Amanda Estey's Review Sourced from Google

I've always been able to get quality help in a timely manner when using Equivity Virtual Marketing Assistants. Highly recommend them for both short and long term solutions. The team is wonderful to work with and will source the right talent for your needs.

Alem Minadieva Review from Google

5.0★

Alem Minadieva's Review Sourced from Google

Trustworthy company with a great team and responsible attitude to clients' projects. Nice office and location.

smcsmc Review from Google

5.0★

smcsmc's Review Sourced from Google

I have been shopping and dining here ever since it was first built. Always get what I went for.

Nick Crabtree Review from Google

5.0★

Nick Crabtree's Review Sourced from Google

We've had a great experience working with Answer Force across several of our brands. Their team is great, and have helped us improve how we handle incoming calls, making sure our customers are taken care of when they reach out.What really stands out is the level of service and support from their team. Cortnee, Shanna, Lilu, Jason, and Kristen have all been fantastic to work with. They're responsive, knowledgeable, flexible, and always willing to help us fine-tune our call flows and processes based on the needs of each individual brand.

Elizabeth Borkowski Review from Google

5.0★

Elizabeth Borkowski's Review Sourced from Google

We recently had a demo with Eimaan Khan and were very impressed with the experience. Eimaan was professional, knowledgeable, and made the entire process seamless from start to finish. She took the time to understand our firm's specific needs and walked us through the service with clarity and efficiency. The Answer Force website is very intuitive and easy to navigate, making getting started straightforward. We highly recommend reaching out to Eimaan if you are considering this service for your firm.

Sarah Shea Review from Google

5.0★

Sarah Shea's Review Sourced from Google

AnswerForce has been great for our business! We have been using it for 3+ years now as our business receives a high volume of calls. AnswerForce never fails to capture all the relevant information from the caller and ease the caller's concerns. Because of the great job AnswerForce has done, we recently opened up a second call line for another part of our business. Also, their customer service team, specifically Eimaan Khan, has been incredibly helpful in getting us set up and answering any questions we may have. Highly recommend!

Kathleen Raffaele Review from Google

5.0★

Kathleen Raffaele's Review Sourced from Google

Answering Legal has been great to work with. Their attendants are accurate and efficient so we get concise messages that are easy to process internally.

Parisa Houshmandpour Review from Google

1.0★

Parisa Houshmandpour's Review Sourced from Google

I rarely leave negative reviews, but my experience with this company compels me to warn others. In my opinion, they are dishonest, unreliable, unprofessional, and extremely rude. Based on my personal experience, I strongly advise against using their services. There are countless other Answering service providers out there— Save your money and choose one that values honesty, professionalism, and basic courtesy.I was told I would get a two weeks trial period but when I ended my services with them, they charged me thousands of dollars for 3 days!

John Rafferty Review from Google

5.0★

John Rafferty's Review Sourced from Google

As a solo-attorney, I was really on the fence about spending money for a 24/7 receptionist like AL provides. But since human connection feels more important today than ever, I decided to give it a try. Chris, their Dir of Sales, provided white-glove service throughout the whole onboarding process and answered every question I asked with specifics. After a two week trial of emails about every missed call, I was hooked. More importantly than me however, are the potential clients and other attorneys who call and speak to an AL agent: they are delighted by their conversations. How do I know? About once a week someone who's trying to get a hold of me lets me know how impressed they are with my answering service and says something like, "I didn't know you hired someone new" or "that person was so kind - nice touch with whoever is answering the phone."This is a good reminder that so long as clients and referral partners are delighted with AL, I can only be delighted with them as well.