Are you looking for a reliable back-office outsourcing service provider to streamline business processes and reduce errors? We evaluated the leading back-office companies, their successful case studies, client testimonials, extensive portfolios, pricing, and recognitions to create this comprehensive listing. You can filter our listing by location, budget, or company size, to find the best company for your needs.
We also assessed client reviews, proven project success rates, industry awards, and the reputation of over 250 companies to create a list of the top 10 back-office outsourcing services. Explore their service offerings, areas of specialization, and detailed project summaries to find the ideal partner to streamline your operations.
The Number 1 Back Office Outsourcing Service as Selected by DesignRush Is...
BackOffice Pro
- Best for: Overall
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2002
- Size: 100-249
- Location: Princeton, NJ
BackOffice Pro is the leader in global process outsourcing, enabling businesses to escalate their growth. It handles non-essential parts of operations, allowing businesses to focus on their core competencies. Its back-office outsourcing services have successfully bolstered companies in achieving a competitive edge in the market through its data management, engineering services, creative design, audio, video, image editing, animation, research, analytics, and transcription services. With a team of 3,500+ employees, BackOffice Pro has served over 18,400 clients and has made itself the premier choice as a back-office outsourcing partner.
BackOffice Pro Sucess Story
- Challenge: A US-based online furniture store was struggling with an inefficient website. It had unorganized product information, missing product images, and inaccurate product descriptions which hindered optimal customer experience.
- Solution: BackOffice Pro assigned a dedicated team of eCommerce data entry experts to collect product images and descriptions from various sources provided by the furniture store. The team uploaded and tagged images, ensuring they matched the correct products.
- Results: By ensuring accurate data entry, the collaboration led to a seamless user experience and helped the furniture store achieve a significant 50% cost saving on operational expenses.
Check Out BackOffice Pro Agency Profile
IQ BackOffice
- Best for: Finance and accounting
- Average hourly rate: $20
- Minimum budget: $10,000-$25,000
- Founded: 2002
- Size: 500-999
- Location: El Segundo, CL
- Notable clients: CalgonCarbon, BirchBox, Extreme Networks, Veeco, American Golf
With over two decades of experience, IQ BackOffice is a top provider of financial business process outsourcing (BPO) solutions for large and mid-sized enterprises. It specializes in helping companies automate, reengineer, and streamline complex financial processes, such as accounts payable (AP), accounts receivable (AR), and payroll. IQ BackOffice’s extensive experience implementing solutions for clients across various industries has resulted in success stories demonstrating cost savings of 70%.
IQ BackOffice Sucess Story
- Challenge: To boost efficiency, a global software company transferred its accounting processes to an offshore service center. However, this move proved unsuccessful. Challenges continued, such as delays in processing orders, inconsistencies in how data was handled, and a lack of real-time access to financial information. To overcome these hurdles, the company needed a cost-effective solution that could provide 24/7 coverage and global support for its geographically diverse operations.
- Solution: IQ BackOffice revamped the business’ core accounting processes for efficiency and control. Its multi-location team ensured 24/7 global support with foreign language expertise, eliminating communication barriers. Additionally, its team also deployed same-day order processing and real-time financial data access, streamlined operations, and empowered strategic decision-making.
- Results: The collaboration slashed the software company’s annual operational costs by 44%, exceeding $345,000 in savings. Its reengineered processes boosted efficiency and ensured data consistency, empowering a more strategic approach to business management.
Check Out IQ BackOffice Agency Profile
Premier BPO
- Best for: Insurance and revenue cycle management
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2003
- Size: 1000 & Up
- Location: Clarksville, TN
- Notable clients: Dental Office Support, Inc., Gain Capital, The Newberry Group, TechSmith, AMP Smart
Premier BPO is an award-winning back-office outsourcing company with a specialty in catering to businesses that are outsourcing for the first time. It positions itself as a seamless extension of the business, offering a blended workforce and dedicated resources. With its wide range of services, Premiere BPO has the expertise to streamline back-office processes, such as finance, accounting, digital marketing, IT support, purchasing, software development, creative services, human resources (HR), data management, data entry, compliance, research, and fulfillment. Its proven track record of over 20 years has expanded Premier BPO into 5 global service centers, offering access to a skilled and qualified workforce.
Premier BPO Sucess Story
- Challenge: With its growing client base, Dental Office Support, a third-party multi-practice health firm, needed help in scaling its operations and fast-tracking its verification and credentialing process.
- Solution: Premier BPO deployed a dental insurance and revenue cycle management team to evaluate the clinic’s challenges. In its pilot program, the team handled electronic receipt and review of insurance and benefit requests, end-to-end communication with insurance carriers, patient information updates, and accelerated turnaround requests.
- Results: The partnership offered a 45% cost reduction for Dental Office Support. It verified 10,842 patient plans and 14,079 appointments, leading to a boost in traffic and revenue enhancement. With all these processes in place, Premier BPO achieved a 100% turnaround of the key performance indicators (KPI) for the year.
Check Out Premier BPO Agency Profile
MOS
- Best for: Data entry
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2002
- Size: Under 49
- Location: Tulsa, OK
- Notable clients: The Rendon Group, Frontline Selling, Danbury Hospital, Columbia University, Staples
Managed Outsource Solutions (MOS) is a back-office outsourcing company offering bespoke services, such as data entry, processing, transcription, and customer support. MOS’ team of over 100 experts brings deep knowledge across various domains, ensuring they can tailor solutions to specific needs. Its impressive track record of over 1,000 successful projects speaks volumes about the agency’s back-office outsourcing services exceeding expectations. Fostering trust and mutual growth, MOS has built strong partnerships with over 600 clients. Its commitment to innovation includes embracing cutting-edge technologies like RPA, AI, and cloud computing to continually optimize its BPO services.
MOS Sucess Story
- Challenge: A UK-based Christmas card printing company for schools needed a reliable data entry solution for processing scanned order forms. It struggled with accuracy and time constraints for its seasonal project, which occurred between September and December, while it collaborated with the previous outsourcing company.
- Solution: MOS offered a scalable data entry solution that focused on accuracy. Its team conducted trial runs, thoroughly hired and trained staff, and implemented a quality assurance process to reduce errors.
- Results: The school Christmas card company achieved 99% accuracy in data entry, enabling the processing of over 10,000 forms daily. This significant improvement in efficiency directly translated to a 50% increase in collections within just three months. The project’s success fostered an ongoing long-term partnership, demonstrating the value MOS brings to the business.
Auxis
- Best for: Automation
- Average hourly rate: $75
- Minimum budget: $50,000 & Up
- Founded: 1997
- Size: 500-999
- Location: Fort Lauderdale, FL
- Notable clients: Tiger Direct, Aspen Dental, BrandsMart USA, Coveris, DHL
A pioneer in nearshore outsourcing, Auxis was among the first to offer IT and business services from Latin America. Its over two decades of experience deepens its industry knowledge in turnkey back-office outsourcing services, such as finance, accounting, IT, business operations, and digital transformation. Through the years, Auxis’ has expanded its delivery centers and supporting hubs, offering highly skilled talent, cultural alignment, improved capabilities, and operational standardization for long-term value.
Auxis Sucess Story
- Challenge: Tiger Direct, a large retailer struggling with declining sales, aimed to improve operational efficiency. It reached out to Auxis to address its unstructured back-office process, lack of automation, and data inaccuracies.
- Solution: Auxis implemented nearshore outsourcing in Costa Rica. It deployed a central time zone, cultural compatibility, and experienced personnel to the business. The company’s team transitioned multiple back-office functions, including accounts payable, order management, and customer service. It conducted process assessments and implemented improvements, such as automation and standardized workflows.
- Results: TigerDirect achieved significant labor cost savings of 35-40% and an additional 33% through process improvement. The improved operation efficiency also enabled Tiger Direct to invest in technologies and adapt to changing market dynamics.
Check Out Auxis Agency Profile
SourceFit
- Best for: Digital marketing
- Average hourly rate: $7
- Minimum budget: Under $1,000
- Founded: 2006
- Size: 1000 & Up
- Location: Quezon City, Philippines
- Notable clients: P&G, Vodafone, CrimsonLogic, Common, CAPCOM
SourceFit is a leading business process outsourcing company with over a decade of industry experience in providing custom offshore staffing solutions. Its expertise lies in building dedicated teams that seamlessly integrate with the business’ existing workforce, minimizing onboarding time and maximizing efficiency. SourceFit’s core value is rooted in process equity, equipping its partners with the resources, talent, and infrastructure to achieve long-term success.
SourceFit Sucess Story
- Challenge: A Canadian travel company needed to boost website traffic quickly and cost-effectively while revamping its sites to improve search engine optimization (SEO) and digital marketing initiatives.
- Solution: SourceFit provided a dedicated team of SEO and online marketing professionals and integrated it seamlessly into the business operations. This lifted the burden of recruitment, training, HR management, and workspace setup for the travel company. To ensure transparency and ongoing optimization, the back-office outsourcing company also provided regular performance reports to enable progress tracking and informed decision-making.
- Results: The Canadian travel company enjoyed a significant boost in website traffic while simultaneously reducing online marketing costs. SourceFit not only delivered a 70% cost reduction but also leveraged its marketing experience to facilitate a successful expansion.
Check Out SourceFit Agency Profile
Unity Communications
- Best for: Administrative services
- Average hourly rate: $9
- Minimum budget: Inquire
- Founded: 2009
- Size: 500-999
- Location: Gilbert, AZ
- Notable clients: AT&T, Microsoft, Konica Minolta, Amazon, First American
Unity Communications is a leading business process outsourcing provider dedicated to empowering your business success. Its global talent pool of over 800 dedicated agents is adequately trained to drive growth for businesses through superior skill sets in accounting, data entry, IT, call centers, and customer service. It has a remarkable 94% year-on-year (YoY) client retention rate; a testament to its commitment to client satisfaction.
Unity Communications Sucess Story
- Challenge: Due to increased workload and demand, a California-based telecom firm sought a partner that could support its back-office operations.
- Solution: Unity Communications provided a dedicated back-office team of 3 agents and a project manager to take on time-consuming tasks, such as data entry, order processing, and proposal creation. It streamlined communication channels for real-time reporting and deployed KPIs to track performance.
- Results: The collaboration led to a 70% increase in the client's staff productivity within just two months. This significant boost stemmed from the dedicated back-office team taking over time-consuming administrative tasks. With the established KPIs, the project ensured efficient and high-quality service delivery, allowing the telecom to maintain a high level of customer satisfaction.
Check Out Unity Communications Agency Profile
Simply Contact
- Best for: Customer support
- Average hourly rate: Inquire
- Minimum budget: Under $1,000
- Founded: 2000
- Size: 250-499
- Location: Dnipro, Ukraine
- Notable clients: Wizz Air, Yves Rocher, METRO Cash and Carry, Bolt, Flyuia
Simply Contact is an outsourcing contact center with the goal of simplifying customer support for businesses of all sizes. It acts as an extension of a business’ in-house team, providing efficient and multilingual omnichannel support across all touchpoints. With five strategically located offices across Ukraine and Poland, Simply Contact has access to a diverse pool of top talent. Its rigorous recruitment process ensures highly skilled and experienced agents who deliver exceptional back-office outsourcing services, such as customer support, consulting, acquisition, and staff augmentation.
Simply Contact Sucess Story
- Challenge: A European payment service company needed efficient back office and client-facing customer support.
- Solution: Simply Contact provided a scalable team that handled back-office tasks, including verifying accounts, opening documents, and prompting for missing information. On the other hand, other agents focused on providing timely and high-quality chat support to customers. The team also adapted very quickly to reduced staffing needs, demonstrating flexibility.
- Results: The collaboration led to a long-term partnership. It improved service quality through video scripts optimization, which reduced errors from 7% to 3% in two months.
Check Out Simply Contact Agency Profile
BBC Global Services
- Best for: Recruitment
- Average hourly rate: $25
- Minimum budget: $1,000-$10,000
- Founded: 2017
- Size: 100-249
- Location: Scotch Plains, NJ
- Notable clients: Choi Ophthalmology, Chalk Gym, Miracle Ear, Advice Media, Hand Free Networks
BBC Global Services is a one-stop shop for back-office outsourcing services, such as marketing, sales, healthcare web development, virtual assistant, administrative support, IT, recruitment, and customer service. With offices and staff strategically located across the United States, India, and the Philippines, BBC Global Services offers round-the-clock support for its partners. This ensures business targets are met and accomplished.
BBC Global Services Sucess Story
- Challenge: Dr. Tony Choi, the owner of Choi Ophthalmology in New York, struggled with managing the clinic due to a lack of qualified and reliable staff. He sought BBC Global Services’ help to find a bilingual virtual assistant to serve his Spanish-speaking clients and take on administrative tasks on behalf of the clinic.
- Solution: BBC Global Services offered recruitment services and screened virtual assistants through its global pool of top-notch talents. After carefully reviewing the candidates, it employed Angelo, a highly motivated, appointment-setting expert with bilingual capabilities that matched the clinic’s needs.
- Results: Through successful recruitment and onboarding, Dr. Choi saw a remarkable 250% increase in patient appointments, jumping from 20 to 50 per week. This translated into more time for Dr. Choi to focus on what mattered most – patient care. Angelo's efficiency and work ethic freed Dr. Choi from administrative burdens, allowing him to dedicate time to strategic planning and practice growth.
Check Out BBC Global Services Agency Profile
TechSpeed
- Best for: Data management
- Average hourly rate: $6
- Minimum budget: $1,000-$10,000
- Founded: 2002
- Size: 100-249
- Location: Portland, OR
- Notable clients: Millennium Systems, Hofstra University, Merrill Lynch, C2 Financial Corporation, WACOM
TechSpeed is a leading provider of back-office outsourcing services. It was established in 2002 and specializes in data processing solutions. The back-office outsourcing company empowers businesses of all sizes to work faster, smarter, and more cost-effectively through a unique blend of US-based project management and global production teams. It boasts a highly credentialed team, with 85% of its agents holding master’s degrees, and 100% possessing a minimum of a high school diploma. TechSpeed leverages cutting-edge AI tools to optimize processes, enhancing efficiency and data accuracy through its services.
BBC Global Services Sucess Story
- Challenge: Millennium Systems, a leading business management software provider, faced inconsistencies in data processing for its Meevo platform due to a lack of standardized operating procedures, subjective decision-making, time-consuming and error-prone data entry, and difficulty extracting information from outdated or non-functional third-party sources.
- Solution: TechSpeed built a skilled data team, created a standard processing format, and implemented ongoing training and quality control. This ensured consistent, accurate data extraction from complex sources for Millennium Systems.
- Results: The project was completed on time, and TechSpeed delivered data with exceptional accuracy. Standardized processing streamlined operations, making it easier to navigate the complexities of various data sources. The team also implemented quality control measures and ongoing training, which significantly enhanced the overall data quality and increased revenue for Millennium Systems.
Check Out TechSpeed Agency Profile
How We Picked the Best Back Office Outsourcing Companies
We use a rigorous selection process that involves a team of experts who carefully curate our directory of back-office outsourcing companies. Our team uses in-depth qualitative criteria to select only the best companies, ensuring that they meet our standards. We picked the best back-office services based on the following standards:
- Verified client feedback: Agency experience, industry reputation, and overall client satisfaction
- Success stories: Scope of work, measurable results, and niche
- Industry awards: Recognition from reputable award-giving bodies
- Team expertise: Back-office providers’ profiles, background, and skill set
- Back-office outsourcing services: Core back-office offerings and niche
For each back-office outsourcing company we feature on the platform, we ensure that they offer:
- Scalable back-office solutions
- Experienced global talent
- Fast turnaround time
- Data security compliance
- Collaborative team
Visit the DesignRush Research Methodology page to learn more about our selection process.
10 Best Back Office Outsourcing Services Compared
| Agency name | Location | Hourly rate | Size | Best for |
| BackOffice Pro | Princeton, NJ | Inquire | 100-249 | Overall |
| IQ BackOffice | El Segundo, CL | $20 | 500-999 | Finance and accounting |
| Premier BPO | Clarksville, TN | Inquire | 1000 & Up | Insurance and revenue cycle management |
| MOS | Tulsa, OK | Inquire | Under 49 | Data entry |
| Auxis | Fort Lauderdale, FL | $75 | 500-999 | Automation |
| SourceFit | Asheville, NC | Inquire | 1000 & Up | Digital marketing |
| Unity Communications | Gilbert, AZ | $9 | 500-999 | Administrative services |
| Simply Contact | Dnipro, Ukraine | Inquire | 250-499 | Customer support |
| BBC Global Services | Scotch Plains, NJ | $25 | 100-249 | Recruitment |
| TechSpeed | Portland, OR | $6 | 100-249 | Data management |
Flexible. Scalable. Exceptional
ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition. [... view ContactWorks profile ]Top Services:
- BPO
- Call Centers
- Back Office Outsourcing
- Location
- Austin, Texas
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $28/hr
- Minimal Budget
- $1,000 - $10,000
Your Trusted Outsourced Staffing Agency & Recruitment Partner
Global Staff Network is an Australian-owned offshore staffing partner that helps businesses build reliable remote teams in the Philippines. They support growth with tailored recruitment, payroll, IT support, and managed offshore staffing across construction, admin, finance, marketing, tech, and real estate. [... view Global Staff Network profile ]Top Services:
- BPO
- Accounting
- Back Office Outsourcing
- Location
- Davao City, Philippines
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $9/hr
Accurate | Reliable | Affordable
iARATech Solutions is a premier ITES provider, offering top-quality BPO and KPO services globally. Our expert team excels in administrative tasks, B2B lead generation, digital marketing, and virtual assistant services, helping businesses streamline operations, reduce costs, and focus on core competencies. Let [... view IARAtech Solutions profile ]Top Services:
- BPO
- Data Entry
- Back Office Outsourcing
- Location
- Surat, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $6/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
Medical Billing Doesnt Have to Be Complicated. Let Us Simplify the Process for You.
Center State Practice Management is a medical billing and marketing company based in Florida. We provide a variety of services for providers all across the US, including compliance consulting, marketing, software solutions, and more. [... view Center State Practice Management profile ]Top Services:
- BPO
- Data Entry
- Accounting
- Location
- Pembroke Pines, Florida
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $10/hr
We create a positive customer experience.
Relying on the experience of our multilingual consultants supported by voicebots and chatbots, your company will receive the highest level of omnichannel customer service. [... view Voice Contact Center profile ]Top Services:
- BPO
- Data Entry
- Call Centers
- Location
- Warsaw, Poland
- Number of Employees
- 1000 & Up
- Minimal Budget
- $1,000 - $10,000
Turning Ideas Into Apps | Your Vision, Our Innovation
Profusion Systems is a leading mobile application and software development agency that turns creative concepts into innovative, user-friendly solutions. Founded in 2012, the agency specializes in custom software, cloud migration, and chatbot development, catering to mid and large-sized businesses. With a [... view Profusion Systems profile ]Top Services:
- BPO
- Data Entry
- Back Office Outsourcing
- Location
- Downers Grove, Illinois
- Number of Employees
- Under 49
- Average Hourly Rate
- $35/hr
- Minimal Budget
- $10,000 - $25,000
End-to-End Revenue Cycle Management Services (Medical Billing and Coding)
At Phyiatric, we simplify the complex. As a full-service healthcare revenue cycle management partner, we empower providers with tailored solutions that drive efficiency, optimize cash flow, reduce denials, successful claim filing, and ensure compliance - every step of the way. Our experts and technology for [... view Phyiatric LLC profile ]Top Services:
- BPO
- Data Entry
- Call Centers
- Location
- Moseley, Virginia
- Number of Employees
- Under 49
- Average Hourly Rate
- $30/hr
- Minimal Budget
- $1,000 - $10,000
Your Partner In Medical Billing
AmityCare empowers healthcare organizations to operate with greater alignment, accuracy, and efficiency through specialized support services. With a strong focus on medical billing, accounts receivable (AR) management, and customer service, the company ensures streamlined operations that enhance financial [... view AmityCare Medical Solutions profile ]Top Services:
- BPO
- Business Consulting
- Data Entry
- Location
- Allen, Texas
- Number of Employees
- 50 - 99
Trusted Medical Billing Company
HelloMDs streamlines medical billing through smart, technology-driven solutions that increase revenue, minimize claim denials, and simplify the entire RCM process. Supporting 80+ practices across 48+ specialties, we enable healthcare providers to focus on patient care while we manage billing with accuracy [... view HelloMDs profile ]Top Services:
- BPO
- Accounting
- Back Office Outsourcing
- Location
- Dallas, Texas
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
Back Office Support Services
Outsource2india is a pioneering outsourcing company, providing a variety of Back Office Support services for global organizations. [... view Outsource2india profile ]Top Services:
- BPO
- Business Consulting
- Back Office Outsourcing
- Location
- Princeton, New Jersey
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $40/hr
- Minimal Budget
- $1,000 - $10,000
Leading Offshore Data Entry Services in USA.
Data Entry Export has been established to be the leading offshore data entry services in USA. As we all know, data has become an integral element of every business organization. Hence, it is of utmost to implement systematic data management process. Regardless of your business nature and functioning, our [... view Data Entry Export profile ]Top Services:
- BPO
- Data Entry
- Market Research
- Location
- Bergenfield, New Jersey
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $50/hr
- Minimal Budget
- Under $1,000
Your Trusted Partner For All Your Business Needs
Allianze Infosolution is a leading BPO and AI data automation company in the USA offering data processing, virtual assistance, finance, healthcare, and engineering solutions. [... view Allianze Infosolution profile ]Top Services:
- BPO
- Data Entry
- Accounting
- Location
- Denver, Colorado
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
We Believe To Make Leaders
Hills Dot is a rapidly expanding software development company committed to delivering outstanding services in web, mobile, and game development, as well as eCommerce, digital marketing, WordPress, SEO, and content writing. Our team tirelessly harnesses its artistic talents to transform your ideas into [... view Hills Dot profile ]Top Services:
- BPO
- Location
- Bahawalpur, Pakistan
- Number of Employees
- Under 49
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Innovation is the key to sustainability!
LMS is unique in her way of operating. We implement High Performance Work Systems, driven by innovative thinking. This allows us to prioritize the Quality and Quantity of our services. Our skilled workforce is eager to get the job done! [... view Logical Moderator Solutions profile ]Top Services:
- BPO
- Business Consulting
- HR Outsourcing
- Location
- Paramaribo, Suriname
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $12/hr
- Minimal Budget
- Under $1,000
Your success our process.
BolsterBiz specializes in offshoring services designed to optimize efficiency and boost business performance. Our tailored solutions, including 24/7 Customer Support, Digital Marketing, and Data Analytics, cater to your unique business needs. [... view BolsterBiz India LLP profile ]Top Services:
- BPO
- Data Entry
- Back Office Outsourcing
- Location
- Wilmington, Delaware
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
Fast and Reliable
We are a dedicated team committed to providing our clients with a fully transparent end-to-end solution. Elevate your revenue cycle with our efficient services, available at rates as competitive as 3.99% of the collection. Our dedicated team is driven by the objective of delivering a comprehensive end-to-end [... view Zmed Solutions profile ]Top Services:
- BPO
- Data Entry
- Back Office Outsourcing
- Location
- Minneapolis, Minnesota
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $1/hr
- Minimal Budget
- Under $1,000
Reliable IT Company Since 2008
DataPlusValue is one of the most preferred IT/ BPO company in the industry. We are giving you a systematic data conversion process with error-free results, which is helpful to improve your data retrieval efficiency. [... view DataPlusValue profile ]Top Services:
- BPO
- Data Entry
- Back Office Outsourcing
- Location
- Delhi, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $3/hr
- Portfolios Count
- 1 Project Listed
Keeping Things Simple
Infuse your everyday tasks with a real-time, virtual acuity.Task Virtual's team of experts has the timing and expertise to deliver your business needs—from daily duties to big projects requiring quality completion.Empower yourself in this new age digital world where our highly skilled professionals [... view Task Virtual profile ]Top Services:
- BPO
- Location
- Kolkata, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $6/hr
Outsourcing Professional Bookkeeping and Accounting Services
GRO IT Solutions Pvt Ltd is a Pune based Accounting and Bookkeeping solution provider for all kind of businesses across globally. We are happily serving Singapore based client since last 9 years. Since GRO IT's inception in 2014, our team of experts have fulfilled clients' business needs with agility and [... view GRO IT Solutions profile ]Top Services:
- BPO
- Location
- Pune, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
Simple Steps To Work With Us
We deliver reliable outsourcing solutions for travel, real estate, eCommerce, healthcare, manufacturing, IT, and more, helping businesses streamline operations, reduce costs, and scale efficiently with skilled, dedicated teams. [... view AAA Outsourcing profile ]Top Services:
- BPO
- Accounting
- Back Office Outsourcing
- Location
- Mohali, India
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $15/hr
- Minimal Budget
- Under $1,000
If speaking kindly to plants helps them grow imagine what speaking kindly to humans can do.
At Customer Umbrella, we pride ourselves on delivering professional, secure, and multilingual customer support services to our clients. With round-the-clock availability, 365 days a year, we ensure that our clients receive exceptional assistance at affordable rates. [... view Customer Umbrella profile ]Top Services:
- BPO
- Data Entry
- Call Centers
- Location
- Varna, Bulgaria
- Number of Employees
- 500 - 999
- Minimal Budget
- $1,000 - $10,000
Saving You Millions, So You Can Make Billions.
We offer specialized solutions in digital marketing, back-office support, and talent acquisition. AGO M.I.D.A.S. enhances brand visibility through innovative advertising. AGO B.O.S.S. streamlines operations with expert support. AGO T.A.L.E.N.T. connects businesses with top professionals. Our expertise helps [... view Alikhan Global Outsourcing profile ]Top Services:
- BPO
- Data Entry
- HR Outsourcing
- Location
- Ontario, Canada
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $250/hr
Most trusted Technology Partner
Mysoft Heaven (BD) Ltd. is a Top Software Development Company with 15+ years of excellence. We specialize in enterprise-grade solutions like ERP, FinTech, e-Governance, and HRMS (HR Sheba). Our scalable SaaS platforms and Cyber Security solutions empower global organizations. [... view Mysoft Heaven profile ]Top Services:
- BPO
- Data Entry
- HR Outsourcing
- Location
- Mirpur, Bangladesh
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $25,000 - $50,000
Outsource Your Back Office Today
Plus Back Office helps accounting firms, property management companies, and recruitment agencies build dedicated offshore teams in the Philippines. Unlike typical outsourcing, all staff work from a secure, office-based environment with company-managed systems and on-site supervision. We handle hiring, HR [... view Plus Back Office profile ]Top Services:
- BPO
- Call Centers
- Accounting
- Location
- Cebu City, Philippines
- Number of Employees
- Under 49
- Average Hourly Rate
- $7/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Your Success is Ours
eDataIndia is a trusted data entry service company in India providing IT and BPO solutions to businesses across global markets, helping them manage data and improve efficiency. [... view EDataIndia profile ]Top Services:
- BPO
- Data Entry
- Back Office Outsourcing
- Location
- Delhi, India
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $3/hr
Quality is our Responsibility
Infolks, which is one of the finest and fastest-growing Annotation company in India, providing the best quality output at the lowest rate in the global market and we are certified with ISO 27001:2013, ISO 9001:2015 and we follow EU GDPR standards. We've more than 5 years of experience in Image, video, text [... view Infolks Private Limited profile ]Top Services:
- BPO
- Data Entry
- Back Office Outsourcing
- Location
- Mannarkkad, India
- Number of Employees
- 500 - 999
- Minimal Budget
- Under $1,000
Your Trusted Partner In Scalable BPO Services
We are the fastest-growing BPO in India. Offers the best business opportunities in the industry. Deals in non-voice process, voice process, BPO solutions, banking process, digital marketing, and IT projects. [... view Zoetic BPO Services profile ]Top Services:
- BPO
- Business Consulting
- HR Outsourcing
- Location
- Noida, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $50/hr
- Minimal Budget
- Under $1,000
Where Trust Meets Quality
we enhance the growth process of our clients by bridging the gap between their requirement and its fulfilment. We thrive to maintain our relationships on the four pillars of trust, integrity, quality, and affordability. [... view TrueBlue Mavens profile ]Top Services:
- BPO
- Data Entry
- Call Centers
- Location
- Banglore, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
We Match You with Global Vendors for Cost-Effective, High-Quality CX
RethinkCX connects businesses with the perfect outsourcing partner to elevate customer experience and reduce costs. As expert consultants, we match you with global vendors offering high-quality, scalable solutions tailored to your needs. Our technology-driven approach, including AI and analytics, ensures [... view RethinkCX profile ]Top Services:
- BPO
- Data Entry
- Call Centers
- Location
- Toronto, Canada
- Number of Employees
- Under 49
We Are The Best Call Center Service For Your Business
Established in 2019, we began operations with a 30-member team focused on domestic collections and recovery. Through consistent performance, operational discipline, and a client-centric approach, we have scaled to a 470-strong workforce. Today, we deliver comprehensive business process support with [... view Upmint Finserv Pvt Ltd profile ]Top Services:
- BPO
- Business Consulting
- Call Centers
- Location
- Bangalore, India
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $20/hr
Where Challenges Meet Intellects
ITSTHS Pvt Ltd is a leading technology solutions provider specializing in custom software development, IT management, cloud computing, API integrations, and digital transformation services. With years of experience in the IT industry, we empower businesses by delivering scalable, secure, and innovative [... view ITSTHS Pvt Ltd profile ]Top Services:
- BPO
- Back Office Outsourcing
- Location
- Islamabad, Pakistan
- Number of Employees
- Under 49
- Average Hourly Rate
- $30/hr
- Minimal Budget
- $1,000 - $10,000
Expanding Horizons.
Skyler is your trusted innovation partner for web and mobile app development, proudly based in India and serving ambitious startups and businesses around the world. Our purpose is evident: to fuel your journey of growth by seamlessly integrating highly skilled staff services. [... view Skyler profile ]Top Services:
- BPO
- Data Entry
- Back Office Outsourcing
- Location
- Bengaluru, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
AI Where It Matters ...
Execo is delivering unmatched outcomes by expertly blending turnkey solutions, tailored execution, and industry-leading AI tools and techniques. [... view Execo profile ]Top Services:
- BPO
- Location
- New York City, New York
- Number of Employees
- Under 49
- Average Hourly Rate
- $99/hr
- Minimal Budget
- $1,000 - $10,000
Empowerment Through Global Connection
iWorker is more than just a platform for finding virtual assistants; it's a social enterprise dedicated to transforming lives. By hiring through the agency, clients gain access to talented bilingual virtual assistants and contribute to supporting individuals from countries in crisis, such as Venezuela, where [... view IWorker profile ]Top Services:
- BPO
- Call Centers
- Back Office Outsourcing
- Location
- Dover, Delaware
- Number of Employees
- Under 49
Your Global BPO Partners
BPO Nextdoor offers professional and cost-effective business process outsourcing services worldwide. As a division of Edvantis Group, with over 18 years of experience, BPO Nextdoor provides flexible cooperation models tailored to each client's needs. With expertise in 15 European languages, BPO Nextdoor [... view BPO Nextdoor profile ]Top Services:
- BPO
- Back Office Outsourcing
- Location
- Lviv, Ukraine
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Your Virtual Partner in Success
VA Connect is a virtual assistant agency that enhances business operations with a skilled remote workforce. Its professionals excel in various specialties, offering innovative solutions that streamline tasks and drive growth. The agency delivers high-quality, timely work, guiding clients through business [... view VA Connect profile ]Top Services:
- BPO
- Location
- Johannesburg, South Africa
- Number of Employees
- 100 - 249
Elevating Your Customer Service
Headquartered in Egypt, Partners Outsourcing provides call center and business process outsourcing (BPO) services tailored to clients' diverse needs. With a multinational, highly qualified workforce, the firm delivers tailored inbound and outbound support. Partners Outsourcing's commitment to excellence [... view Partners Outsourcing profile ]Top Services:
- BPO
- Back Office Outsourcing
- Location
- Alexandria, Egypt
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Empowering Business Through Managed IT
LinkSolution delivers tailored IT services and contact center solutions designed to elevate business efficiency and customer engagement. Its expertise spans managed IT services, software development, and customer service, meeting the needs of SMEs and corporate clients alike. LinkSolution combines innovation [... view LinkSolution profile ]Top Services:
- BPO
- Location
- Buenos Aires, Argentina
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $49/hr
- Minimal Budget
- $10,000 - $25,000
Tailored IT Solutions for Better Outcomes
Purpose Legal offers managed IT services, specializing in digital forensics, eDiscovery, data privacy, and compliance. Focused on providing customized technology solutions, Purpose Legal helps legal professionals streamline their processes and improve outcomes. Its expertise and partnerships with leading-edge [... view Purpose Legal profile ]Top Services:
- BPO
- Location
- Dallas, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Empowering Growth Through Managed IT
ALPHA BPO Corp delivers top-tier business process outsourcing services, specializing in managed IT solutions. With expertise in tech support, bilingual customer care, and data analysis, ALPHA BPO Corp helps businesses enhance efficiency and customer satisfaction. The agency ensures a seamless experience [... view ALPHA BPO Corp profile ]Top Services:
- BPO
- Location
- Miami, Florida
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Human Connections for Business Success.
Concentra BPO delivers expert contact center solutions designed to enhance customer communication and drive business optimization through omnichannel interactions. [... view Concentra BPO profile ]Top Services:
- BPO
- Location
- Mexico City, Mexico
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $10,000 - $25,000
Empowering Teams, Maximizing Productivity.
Omada One delivers customized back office and contact center solutions that empower businesses to maximize productivity with fewer resources. [... view Omada One profile ]Top Services:
- BPO
- Back Office Outsourcing
- Location
- Makati, Philippines
- Number of Employees
- 500 - 999
- Minimal Budget
- $1,000 - $10,000
Empowering Growth with Reliable Outsourcing Solutions
Ignite Tech Solutions is a dynamic BPO and outsourcing company in Bangladesh, offering a comprehensive range of services that drive business growth. With expertise in telemarketing, lead generation, and digital marketing, we empower businesses with reliable, results-driven solutions. [... view Ignite Tech Solutions profile ]Top Services:
- BPO
- Back Office Outsourcing
- Location
- Dhaka, Bangladesh
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Your Growth, Our Expertise
A trusted nearshore outsourcing partner specializing in delivering high-quality talent solutions to support business growth. With a focus on mutual success, the agency empowers clients to achieve their goals through skilled professionals and tailored services. [... view Outsourcing Services International profile ]Top Services:
- BPO
- Back Office Outsourcing
- Location
- Nuevo Cuscatlán, El Salvador
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Simplifying Lives, Empowering Growth
OPKO Finance specializes in providing outsourced accounting, tax, and back-office solutions to businesses across Hong Kong, Mainland China, the Philippines, and Singapore. Their tailored services help SMEs focus on growth by optimizing financial and administrative operations. [... view OPKO Finance profile ]Top Services:
- BPO
- Location
- Høng, Denmark
- Number of Employees
- Under 49
Unlock Your Business Growth
The definitive destination for your 360° multi-touch marketing"Experience the new way of lead generation, Change the way you sell." Get started today! [... view Infinity B2B profile ]Top Services:
- BPO
- Business Consulting
- Data Entry
- Location
- Pune, India
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
- Marketing & Data Management is the most Important thing in every business [... view INTRIOFY profile ]
Top Services:
- BPO
- Data Entry
- Back Office Outsourcing
- Location
- Ahmedabad, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $15/hr
- Minimal Budget
- Under $1,000
A trusted partner to achieve transformational excellence in business processes
Viaante Business Solutions is a premier services company based in India, dedicated to delivering exceptional solutions to clients worldwide. With a relentless focus on exceeding client expectations, we aim to drive their success through innovative and effective services. [... view Viaante profile ]Top Services:
- BPO
- Data Entry
- Call Centers
- Location
- Mumbai, India
- Number of Employees
- 500 - 999
- Minimal Budget
- $1,000 - $10,000
- WERVAS was founded in the year of 2016 at the City of Joy, Kolkata. Like all great stories, it was not started from any Garage but from a small cottage. Two dreamers wanted to introduce something new to support the whole “WWW” community; support small & medium businesses as well as individual startups. [... view WERVAS Virtual Assistant Services profile ]
Top Services:
- BPO
- Data Entry
- HR Outsourcing
- Location
- Kolkata, India
- Number of Employees
- Under 49
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
Annotation services to AI industry, Data Management, BPO & Call Center Services
Infosearch BPO Services is one of the leading Annotation, BPO, Data Management and Call Center services firm based at Chennai, India. [... view Infosearch BPO profile ]Top Services:
- BPO
- Data Entry
- HR Outsourcing
- Location
- Chennai, India
- Number of Employees
- 250 - 499
- Minimal Budget
- Under $1,000
Explore BPO Specializations
Why Trust DesignRush
A trusted B2B marketplace connecting businesses with top-tier back-office outsourcing services, DesignRush maintains an impressive 4.7 rating on Trustpilot and Google.
Our dedicated team of agency experts built a network of over 30,000 agencies. We simplify the agency selection process, providing value to clients and agencies alike, via the DesignRush Marketplace.
Media Features
As a media platform, our press releases are picked up by 141 media outlets and reach a potential audience of 70 million. Our expertise extends to reputable platforms, such as Forbes, MSN, Yahoo! Finance, CNBC, MarketWatch, and Benzinga, solidifying our presence in the industry.
These achievements underscore our commitment to providing valuable insights and solutions within the digital landscape.
As seen on
Back Office Outsourcing Expertise
DesignRush has listed back-office companies with expertise in managing administrative tasks including finance and accounting, bookkeeping, payroll processing, benefits administration, recruitment, onboarding, data entry, document management, customer support, appointment setting, cybersecurity management, and more.
Agency Credibility Indicators
The back-office outsourcing services listed on DesignRush have received awards from reputable industry leaders, including, but not limited to:
- The Global Outsourcing 100 Awards
- Shared Services and Outsourcing Network Impact Awards
- Techserve Alliance Excellence Awards
- AgileOne Best Supplier Excellence Award
These industry awards highlight the back-office companies’ proven capabilities in providing additional support for clients and their administrative tasks.
Back-office outsourcing services have industry-approved certifications such as:
- Global Trust Association Certified Outsourcing Management Professional
- International Association of Outsourcing Professionals (IAOP) Certified Outsourcing Professional (COP)
- BPO Certification Institute Certified Back Office Services Specialist
Backed by industry certifications, these outsourcing companies possess the in-depth knowledge and well-rounded skillsets to deliver best-in-class solutions that boost your business efficiency and customer engagement.
Agencies’ Supported Technologies
Back-office companies have a combination of tools that makes your administrative tasks such as Trello, Jira, Microsoft Teams, Zoom, Slack, Dropbox Business, Google Drive, Microsoft OneDrive, Toggl, and Hubstaff, among others.
Agency Reviews
For deeper insight into these agencies, DesignRush features client testimonials that share project challenges, results, and overall feedback. Each review undergoes verification, ensuring that the insights we present are both current and accurate.
Using the Bayesian Statistical Method, our algorithm calculates the most probable success rate for each agency. This reduces bias and promotes equity in the rating system, aligning our agency rankings more closely with the genuine quality of the services they offer.
Content Relevance & Accuracy
We make sure our content stays up to date, incorporating the latest listing data, industry trends, emerging technologies, and real-time insights supplied by agencies. It is reviewed by seasoned industry professionals who also provide their invaluable expertise — ensuring accurate and in-depth information.
Back Office Outsourcing Service Hiring Guide
What are back office outsourcing services?
Back office outsourcing services are non-client-facing administrative or support tasks assigned to third-party organizations. In doing so, a company can focus on core business activities, automate lower-value tasks, increase efficiency, and reduce overhead costs.
While back office outsourcing is often referred to interchangeably with back office business process outsourcing (BPO), there are some differences. Back office outsourcing is an umbrella term referring to any administrative task delegated to outside agencies. On the other hand, back office BPO is where a business outsources a specific back office operational function to an outside agency.
The business process outsourcing market is predicted to reach $390 billion in revenue by the end of 2024, with the U.S. generating the highest revenue at $146.3 billion. It also has a compound annual growth rate of 4.6%, expected to reach a market volume of $490 billion by 2029.
While the back office outsourcing industry continues to expand, the industry faces specific challenges and issues. These include:
- Data security and privacy: With businesses handing over sensitive data, such as financial records and employee information, a back office outsourcing service provider must have stringent security measures to protect against breaches, data theft and leaks, compliance violations, and cyber threats.
- Quality control: Businesses availing back office outsourcing services can experience difficulty monitoring and enforcing quality control measures in employee productivity and output, especially when working with multiple vendors or those in offshore locations.
- Regulatory compliance: Since back office services are often outsourced to another country, navigating different industry regulations, data protection laws, and labor laws can be complex.
- Communication and collaboration: Language barriers, cultural differences, and time zone disparities can result in miscommunication and expensive mistakes. It can also lead to slow action when urgent issues arise.
- Technology integration: Businesses may experience compatibility issues and technical barriers when integrating back office systems, tools, and processes with the company’s existing infrastructure. This can be difficult, particularly when dealing with legacy systems, disparate platforms, and complex IT environments.
- Talent retention and training: Back office companies must continuously recruit, train, upskill, and maintain employee satisfaction to ensure a qualified workforce for their clients.
- Flexibility and adaptability: Back office outsourcing companies must be very flexible to meet their clients' evolving needs and requirements. This includes adapting to changes in technology, business processes, and market conditions.
Here is one case study that demonstrates what back office outsourcing services accomplish. A healthcare billing company was losing revenue to inaccurate claims submitted to insurance agencies. It was also having difficulty tracking outstanding payments and collecting late payments. So, it approached the back office outsourcing company Invensi.
Invensi introduced advanced coding and documentation-checking tools to reduce errors and inaccuracies in filing claims. It also provided a dedicated team that monitored the claim statuses throughout all stages — from filing to claiming and following up.
As a result, the healthcare billing company saw an increase in cash flow by 35%, along with improvements in financial stability, customer satisfaction, and vendor cooperation. It also reduced late payments by 70%, bad debt by 25%, and administrative workload by 75%. Additionally, the company recorded a nearly 100% compliance rate.
What do back office companies do?
Back office outsourcing companies handle various non-core business functions for other businesses. Some of the most common back office outsourcing services include:
- Insurance and claims processing
- Fund collection
- Accounting
- Human resources
- Payroll
- Data entry
- Data mining
- Data management
- Information technology
- Quality assurance
- Content management and creation
How much do back office outsourcing services cost?
Back office outsourcing services do not have a fixed rate, as the price depends on the industry, agency location, team size and expertise, and type of services rendered. However, the average annual salary of a back office worker in the United States is $20.37/hour.
The top 50 back office outsourcing companies on DesignRush have an average hourly rate of $44. 19.8% accept a minimum project fee of $1,000 and 1.2% accept at least $50,000.
Below is the average hourly cost of back office outsourcing services for various regions and countries
- North America: $22 - $25
- Western Europe: $40
- Eastern Europe: $12 - $25
- Australia: $35 - $55
- Africa and Middle East: $12 - $20
- Latin America: $8 - $18
- India: $5 - $9
- Pakistan: $6 - $10
- Philippines: $6 - $8
Why should I outsource back office services?
You should outsource back office services because you gain access to specialized experts that help you save time and money and reduce business risk. Moreover, you can flexibly scale your team according to your changing needs. As such, you can prioritize core functions that accelerate your business growth.
- Reduce overhead costs: Back office outsourcing services help you save on costs by eliminating the need to recruit, train, and maintain full-time employees. Moreover, countries like the Philippines charge less for the same quality of service due to their lower cost of living. Outsource Accelerator reports that businesses can reduce labor costs by up to 90% by outsourcing processes to the Philippines.
- Save time and focus on core business activities: 65% of companies say outsourcing helps them prioritize key business functions. Because you are delegating menial tasks like data entry and document processing to a capable third party, your employees have more time and resources to focus on high-value tasks that can directly impact your company’s bottom line and accelerate growth.
- Access to expert service providers: 75% of businesses find it difficult to fill roles due to talent shortage. Back office outsourcing companies often specialize in certain areas, such as accounting, IT, or human resources, and provide access to specialized skills and knowledge that may not be available in-house.
- Gain a scalable workforce: Whether you need extra hands for peak seasons or to supplement your quick-growing business overall, a back office outsourcing service will help you adjust your team according to your needs. Plus, you do not have to worry about expenses like onboarding costs and severance pay.
- Risk mitigation: Outsourcing can help mitigate risks associated with compliance, regulatory changes, and technology upgrades, as outsourcing partners are often responsible for staying updated with industry standards and best practices.
A case study that demonstrates the benefits of back office outsourcing services is when Unity Communications helped an IT and telecommunications company manage its administrative tasks. Due to the rise of remote work, the IT and telecom company had a surge in demand for its high-speed internet services. However, its current team was not equipped to handle a significant increase in workload.
The client considered hiring more employees to meet the needs of its fast-growing customer basis, but the cost of full-time workers was beyond budget. So, it partnered with Unity Communications.
Unity Communications provided a back office team of three experts and one dedicated project manager. The team handled processing orders, creating customer proposals, and reconciling overages. It also ensured open communication and sent real-time reports to the client.
As a result, the IT and telecom company reported an average handle time of 350 seconds, a customer satisfaction rate of 92%, a case completion rate of 100%, a case reopen rate of 18%, and a quality score of 90%. It also increased productivity by 70% within two months.
How do I choose the best back office companies for my business?
You can choose the best back office companies for your business by following these steps:
- Identify your needs: Evaluate your current business operations and identify inefficiencies. List the specific tasks and number of personnel that you want to outsource, along with your budget, goals, and timeline.
- Determine your criteria and qualifications: What specific skills, technologies, and certifications do you require? For example, outsourced HR agencies must have a thorough understanding of your country’s labor laws to ensure compliance.
- Decide between offshore, nearshore, and onshore outsourcing: Weigh the pros and cons of each and choose the one that aligns with your company policies, goals, and budget. For instance, onshore outsourcing is the most secure, making it ideal for data-sensitive tasks like payroll and accounting.
- Conduct extensive research: Check back office outsourcing service rankings, directories, and publications. Look for agencies with experience in your industry and country, can provide your required services and skills, and are proficient in your current tech stack.
- Do your due diligence: Read their portfolios, case studies, client testimonials and reviews, and awards and certifications. Prioritize agencies that are transparent, credible, communicative, and data driven.
- Research their home country: Understand the political and economic climate in the countries of the back office outsourcing companies you are considering, as these can create complications and even lead to sudden company closure.
- Check for financial stability and employee satisfaction scores: A back office outsourcing agency that is financially secure will protect your business from economic instability and other financial threats. Plus, a high employee satisfaction score can guarantee that the staff you are outsourcing will work with you for the long term.
- Send a request for proposal (RFP): Outline your requirements and scope of work. Try to be as specific as possible about your needs without revealing sensitive information, such as specific business processes.
- Conduct an interview: Schedule an interview with your shortlisted agencies and observe how they interact with your team. Partner with an agency that aligns with your values, culture, and work ethic.
- Pay attention to their communication style: Because you will be outsourcing critical business processes, you should work with an agency that’s highly responsive and quick to act.
- Perform a trial service: Some back office outsourcing companies offer free trials. Evaluate what it is like to work with the agency and its team. From there, you can decide whether to extend your service contract or move on to another agency partner.
Contact us for a tailored list of back office outsourcing companies that meet your list of requirements. Our team of researchers will verify and handpick the top agencies that match your needs. Visit Marketplace for more details.
How do I find the best back office company on DesignRush that fits my budget?
You can find the best back office company on DesignRush that fits your budget using our search filters. You can narrow your search according to hourly rates, minimum budgets, agency region, company size, and client type.
Below are five back office companies with the most affordable hourly rates on DesignRush:
- Zmed Solutions: $1
- DataPlusValue: $3
- Uniquesdata: $4
- CMDSoftch Solution: $4
- Oworkers: $4
What are the key success metrics in back office outsourcing?
There are multiple key success metrics for back office outsourcing depending on the type of service and industry. Here are the top five back office services and their correlating key success metrics:
1. General outsourcing metrics
- Total cost reduction
- Quality assurance score
- Project completion rate
- Output per full-time equivalent
- Compliance and regulatory adherence
- End-user satisfaction rate
- Employee retention rate
- Employee turnover rate
- Human capital return on investment
- Service level agreement metrics
- Average response time
- Error or defect rate
- Service availability
2. Payroll
- Total payroll cost
- Payroll processing time
- Payroll errors
- Error resolution cycle time
- Overtime fees
- Total turnover costs
3. Accounting
- Invoice cycle time
- Days sales outstanding
- Days payable outstanding
- Accounts receivable turnover rate
- Accounts payable turnover rate
- Payment error rate
- Invoice exception rate
- Budget iterations frequency
- Error resolution time
- Cost per invoice
- Invoices processed per year per employee
4. Data entry
- Percentage of completion
- Data quality
- Data entry accuracy rate
- Data entry error rate
- Average time taken to process a data entry task
- Average turnaround time
- Data loss rate
- Project cost-containment
5. IT support
- Project completion time
- Flow efficiency
- Cycle time
- Average handle time
- Budget adherence
- Defect density
- Response time
- Resource utilization efficiency
- Infrastructure stability
What questions should I ask back office companies before hiring one?
You can ask the back office companies the following questions before hiring them:
Its Relevant Background
- Do you have experience providing back office support to companies like ours? Can you share their case study?
- How long have you outsourced in this industry?
- What is your experience in working for businesses in my country? Are you familiar with the relevant local laws and regulations?
- Do you have experience in my required service and technology?
Company Services and Processes
- What technologies or tools do you use for your services, project management, and client communication?
- What specific services do you offer? What is your expertise?
- How do you keep track of the quality and quantity of your services?
- How do you ensure that you stay on top of the latest technologies, trends, knowledge, and skills?
- Where are your employees based? What are their regular working hours?
- Do you provide 24/7 client support service?
- How do you manage currency fluctuations?
- What are your security protocols and data infrastructure to ensure business privacy?
- What is your disaster recovery plan?
The Project
- Who will be on our team, and who is our point of contact? What are their qualifications?
- What is my level of involvement in the hiring process?
- How do you ensure business continuity?
- How do you measure employee productivity, performance, and satisfaction?
- How do you handle cases when an employee does not align with the client or their team?
- What ROI can I expect when hiring your services?
What are the best back office outsourcing companies in the US?
The best back office outsourcing companies in the US are the following:
- DevsData Tech Talent
- 5.0 stars on DesignRush (37 reviews)
- 5.0 on Google (16 reviews)
- Top clients: CodeAlly, epinote.ai, Jutro Medical, Skycatch Inc.
- TechSpeed
- 4.9 stars on DesignRush (13 reviews)
- 3.9 stars on Google (18 reviews)
- Top clients: Wacom, Direct Crown, Hofstra Univercity, Bridgetown Coffee
- Team4eCom
- 4.9 stars on DesignRush (13 reviews)
- Top clients: Nursery In Style, Designer Plumbing Outlet, BlueLake Jewelry, Maison Concepts
- Invensis
- 4.6 stars on DesignRush (13 reviews)
- Top clients: Philips, Amazon, LG, Bank of America
- Fusion CX
- 4.6 stars on DesignRush (3 reviews)
- 4.3 stars on Google (32 reviews)
- Top clients: Meesho, Craft Jack, HomeAdvisor
Scroll up to discover more agencies and uncover additional leading back office services. They have been chosen based on successful projects, industry reputation, customer reviews, and team expertise. And if you want to further personalize your search, you can sort companies by location, budget size, hourly rates, and reviews.
About The Author and Expert Reviewer
Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.
Gianluca Ferruggia is a seasoned digital marketer with over ten years of experience. Starting with PPC, he effectively expanded his expertise to include SEO, sales, business development, and product. He is currently the General Manager at DesignRush, where he leads a team of over 100 professionals, oversees business operations, and develops strategies that achieve business goals. In just a few years, he grew the company's agency network to over 30,000, making it one of the leading B2B marketplaces that connect businesses with agencies.
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