mia trigo Review from Google

1.0 ★

mia trigo's Review Sourced from Google

requires a star but actually my rating to this company is negative stars lol. This company is a scam. They act like their interviewing and offer a position then they ask for money in form of a gift card. Be careful this is a scam. No company would ask for you to pay them to work for them. I wasted 3 hours with this company in hopes of a job. All they did was waste my time.

Jessica Michalak Review from Google

1.0 ★

Jessica Michalak's Review Sourced from Google

Was recommended Nexa for an after-hours answering service and things seemed fine until they weren’t. One of my colleagues noticed we hadn’t received a call summary in a while, and we eventually found out they hadn’t taken a single call in over TWO months. When I called to ask why calls weren’t being forwarded, and why we were never notified, I was told they “have too many customers to keep an eye on each one.” Despite this, we were billed every month, even though they didn’t answer one call. I was told a supervisor would follow up. No one ever did. Our IT team confirmed multiple times that it wasn't an issue on our end but that was what Nexa claimed it to be. After sending two additional emails with no response, I finally emailed to cancel. Only then did I hear back, receiving a cancellation form and a generic “sorry to see you go.” Don’t waste your time. This is not a legitimate answering service if customer support is essentially nonexistent.

Carolina Silva Review from Google

5.0 ★

Carolina Silva's Review Sourced from Google

Answering Service Care is incredible! They answer every call with professionalism, warmth, and compassion which is exactly what our nonprofit needs to support people in crisis. Reliable, friendly, and a true extension of our team. Highly recommend!

Tony Junkin Review from Google

5.0 ★

Tony Junkin's Review Sourced from Google

Excellent choice if you are looking for an answering service! I compared several companies and this one seemed to be the best of all of them and it has been wonderful! Jessica and Deb were great helping get everything set up and they are very responsive. The whole service has ran so smoothly and we are no longer missing calls from potential clients. Absolutely recommend them!

Ranger Stardust-Kidd Review from Google

1.0 ★

Ranger Stardust-Kidd's Review Sourced from Google

DONT SHOP HERE WORST SERVICE WE EVER HAD. THEY ARE THE CHEAPEST AND YOU GET WHAT YOU PAY FOR... They nor picking up on calls, we had our phone company test system.. The calls ring 7 times and goes to voicemail.. We're basically retired we take certain project maybe 12 calls a month 5 weeks and they have not picked up 1 call as of yet.. I should have not even hired them they blamed the phone company after that was disproven they blamed me. Like I was not doing my part to forward the calls. They then said we'll if you cannot help diagnose the problem we will cancel you... I can only say it clearly, the call comes in the call goes to you and gets sent back to our voicemail because you failed to pick up... I can only forward the call answering the call is up to you. These other review must be employees doing review for them.. Most people with something bad will not bother writing one we take the time to be sure people know what we had to go thru and warn others.

Victor Roige Review from Google

5.0 ★

Victor Roige's Review Sourced from Google

We have been working with DOS support for months and they provide a great customer service!

Rachel Lynch Review from Google

5.0 ★

Rachel Lynch's Review Sourced from Google

We have been working with DOS for several months now and are very satisfied with their services. The entire team is very responsive and eager to help out in any way they can. Highly recommend!

ALIMINA REYES HERNANDEZ Review from Google

5.0 ★

ALIMINA REYES HERNANDEZ's Review Sourced from Google

We have been using this call center for several months and we are very pleased. They answer calls quickly, the staff is friendly and well-trained, and the reports are clear and accurate. They have significantly improved the efficiency of our customer service.

Au-Niq Vybze Review from Google

5.0 ★

Au-Niq Vybze's Review Sourced from Google

I use Hit Rate with my business and they have been very professional and attentive to my concerns and needs. Any adjustment I request, they are able to make. Hit Rate has an easy to use platform with great service. I'd recommend to anyone.

Ms RobynHood Review from Google

1.0 ★

Ms RobynHood's Review Sourced from Google

They are a total ripoff. They play a good game to make it seem like they are doing something for you but reality they are not. You just waste your money with them. They string you along and then try blaming your leads as the reason they are not getting appts. That is false! Other people used the same leads and got results. Stay clear of these people. They are in the Philippines not in Chicago.

Sundar Kasyap Review from Google

5.0 ★

Sundar Kasyap's Review Sourced from Google

Our small clinic in Texas was struggling with billing and insurance claims. Invensis’ Revenue Cycle Management services turned that around quickly. Claims are processed faster, and denials have decreased. They're professional, easy to work with, and understand the U.S. healthcare system inside out.

Prem Kumar Review from Google

5.0 ★

Prem Kumar's Review Sourced from Google

We partnered with Invensis Inc for eCommerce support, and it's been a game-changer. Our order processing, returns, and customer service have become faster and more accurate. The team is responsive, US-business savvy, and really understands online retail. Highly recommend for any U.S.-based business looking to streamline operations.

Jyoti Chakrapani Review from Google

1.0 ★

Jyoti Chakrapani's Review Sourced from Google

They hire in lots and then fire in bulk..just project based...and they cut your pf without actually holding one... rubbish company ...

Keerthi Kandra Review from Google

1.0 ★

Keerthi Kandra's Review Sourced from Google

Wrost experience. I went interview and they are conducting one exam I have written all the things correct but they are telling wait i will discuss with manager and informing you like that. Totally they are wasted my time. Wrost experience

Akshay kumar Review from Google

1.0 ★

Akshay kumar's Review Sourced from Google

Don't go here if your time is really value to you, because if any girl is waiting in reception for interview then don’t even think to attend interview because they will not hire you they will hire only that girl. managers will also come out of theirs cabin and chit chat with girls but no one will ask about you... company infrastructure is also not good.

Justin Johnson Review from Google

1.0 ★

Justin Johnson's Review Sourced from Google

This company is the BIGGEST SCAM OF ALL TIME. Stay clear, VA services are awful, inexperienced and not responsive at all. promised to build me a website in 30 days, 6 months later still no completed site only a draft that does not look or feel like anything promised. Then asked for more money not originally agreed on to complete the site. These guys are scammers. If I could give negative stars I would.

SNAP Architectural Photography Review from Google

5.0 ★

SNAP Architectural Photography's Review Sourced from Google

Thank you so very much. Also, I will be using your services again in the future.

Cathy Review from Google

1.0 ★

Cathy's Review Sourced from Google

Check around before using this company. You get charged extra for holidays (there is nothing in my contract that says that), there are hidden fees (they will tell you there are none), and their prices are a lot higher than other answering services. You will pay through the nose to cut ties with them. Their customer service is awful. Our customers would wait on hold for long periods of time and when they did answer, they were hard to understand and the call service didn't seem to know what they were supposed to do (even with a written script). I'm sure we lost more than a few jobs because of this. AMTI was once a preferred vendor for our Franchise but they lost that status and now I know why. Edit to AMTI's response: My review stands. There were more than a few occasions that the call service did a lousy job. When we called to find out why, the same excuses were used; we are in a storm situation, we are understaffed, etc. My contract, that I signed in or around 2017 has nothing about the 30 day cancellation. The $61.38 prorated fee was not for actual calls. We had already changed to another approved vendor. It was for their multiple fees and holiday fees (yes, you pay extra for holidays). These are my issues and there are many more franchises that have even more problems with them. It's also the reason AMTI is no longer a Preferred Vendor with our Corporate Office.

Saher Gouda Review from Google

1.0 ★

Saher Gouda's Review Sourced from Google

I can’t tell you how many times our calls were not picked up in the agreed upon timeframe. This weekend we saw a customer wait 6 minutes for a rep to answer. Service has gone significantly downhill.

Chloe Olsen Review from Google

5.0 ★

Chloe Olsen's Review Sourced from Google

Whenever our office gets busy and we can't get to each caller right away, we roll our calls over to AnswerMTI. Their professional receptionist service is perfect for us as we're able to ensure every caller gets the personalized attention we strive to deliver.

Swayam Kolkar Review from Google

1.0 ★

Swayam Kolkar's Review Sourced from Google

The worst place to work they people here sugar coat a lot And there is no proper management insect comes inside the office no proper chair to sit HR don’t know how to handle stuff but if she saw something employees are you doing then they will take action when the whole office should be a proper management proper setting don’t join this company just because here it’s 8 hours of time and there is a process which is star bazaar never ever join this process Worst customer with worst customer service

Tejal N Review from Google

5.0 ★

Tejal N's Review Sourced from Google

Supportive place to work. Friendly environment , which motivates us to work. Better work culture.All are supportive in Organization.I would like to recommend everyone to work for progress in their career growth. Thanks Altius for giving me chance to give me feedback..It worth to work over here .

Shaziya khan Review from Google

5.0 ★

Shaziya khan's Review Sourced from Google

Lots of flexibility, great support and opportunity to make a lot of money. Worked as advisor in customer service. Owners are very outstanding and very hands on with their business they are true leaders They treat you as you are a part of family, they value who you are the work ethic you have, they take very good care of you in general. Amazing work culture, friendly people, lots of exposure and things to learn. Excellent work atmosphere, Supportive Management!

Yaacov Review from Google

1.0 ★

Yaacov's Review Sourced from Google

Gave them a try for a few months. Was not happy with the results. On top of that they are not easy to work with and have dishonest business practices...

Melina Montes Review from Google

5.0 ★

Melina Montes's Review Sourced from Google

Equivity has been a great addition to our business. Their proactive approach, commitment, and attention to detail have played a great role in the success of our operations. Equivity truly went the extra mile to understand our operation and assemble an exceptional support team! Their representatives demonstrate a high level of professionalism and consistently provide excellent customer service. Equivity is the perfect choice if you're seeking top-tier service tailored to meet your business needs.

Excellence Team Review from Google

5.0 ★

Excellence Team's Review Sourced from Google

Equivity is a game-changer. Their team is highly knowledgeable and skilled in customizing their services to match our specific needs, which is super impressive. They frequently ask for our feedback and are quick to adapt to our requirements. Highly recommended!

Amanda Estey Review from Google

5.0 ★

Amanda Estey's Review Sourced from Google

I've always been able to get quality help in a timely manner when using Equivity Virtual Marketing Assistants. Highly recommend them for both short and long term solutions. The team is wonderful to work with and will source the right talent for your needs.

Nick Resto Review from Google

5.0 ★

Nick Resto's Review Sourced from Google

We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.

Fred Paskell Review from Google

5.0 ★

Fred Paskell's Review Sourced from Google

Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼

Stasia Creek 406 East Realty Review from Google

5.0 ★

Stasia Creek 406 East Realty's Review Sourced from Google

Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!

carmen noche Review from Google

5.0 ★

carmen noche's Review Sourced from Google

It was a very productive and swift process. Starting from the interview, to assessments. Everyone was punctual and need not wait for a week or so for updates. They give updates immediately no need for the long wait and suspense. Keep it Up!!

lucille Mrrs Review from Google

5.0 ★

lucille Mrrs's Review Sourced from Google

My experience with 1840 & Company’s recruitment process has been excellent from start to finish. The team was professional, responsive, and supportive throughout every step. Communication was always clear, and I truly appreciated how smooth and organized the process was. I felt valued as a candidate, and I’m very excited to officially join as a Patient Support-CSR. Thank you to the team for making this such a positive experience!

Andrea Yáñez Review from Google

5.0 ★

Andrea Yáñez's Review Sourced from Google

I had a truly outstanding experience with 1840&Co throughout the entire recruitment process. From the very beginning, their team demonstrated professionalism, clear communication, and genuine care. What stood out most was the consistent follow-up—they kept me informed at every step, making the process feel smooth and well-organized. I always felt supported and valued as a candidate. I’m incredibly happy to share that I’ve been offered a new role, and I couldn’t be more grateful to the 1840&Co team for making it all possible.

Samii Abbasi Review from Google

1.0 ★

Samii Abbasi's Review Sourced from Google

I am a freelancer . their CEO hired me to make a training course videos . he takes all the videos without any payment and now he is now responding me . I am a student . I spend 300$ for software subscription from which I make the videos . I take that money from my fee and now he I not responding me . 24 Oct 2023 is last date of my fee submission and I still don't have money to pay my fee.

Justin Gerlach Review from Google

5.0 ★

Justin Gerlach's Review Sourced from Google

Having the support of the Real Voice team for after hours and overflow is invaluable for a business that needs to be 24/7 but s staff that can't always be available 24/7.

Jennifer M Review from Google

5.0 ★

Jennifer M's Review Sourced from Google

Amazing company and amazing team! We have been extremely happy with our partnership for several years now. Thank you, Real Voice!

Lucero Mejia Review from Google

5.0 ★

Lucero Mejia's Review Sourced from Google

We recently got a brand kit from Certified SEO PROS, and it was exactly what we needed. Clean, professional, and on point with our vision. They really took the time to understand our brand and it shows in every detail. Highly recommend if you want your business to actually stand out and feel cohesive. Solid team.

Sarah Carter Review from Google

5.0 ★

Sarah Carter's Review Sourced from Google

Starting a restaurant is overwhelming, but having a professional website that actually works for your business makes all the difference. The team made the process so easy, they took my vision, gave expert recommendations, and built a beautiful, user-friendly site that showcases our menu, takes reservations, and even helps with online orders. I was worried about the tech side of things, but they walked me through everything and made sure I could manage updates on my own. The best part? We started getting customers through our website almost immediately! If you're launching a restaurant and need a site that actually helps you grow, I can't recommend them enough!

Carlos Saunders Review from Google

5.0 ★

Carlos Saunders's Review Sourced from Google

We've been getting our SEO and website done with certified since they were custom VS. Same great service even with the new rebrand. Highly recommend

Johnson Legal PLLC Review from Google

1.0 ★

Johnson Legal PLLC's Review Sourced from Google

As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.

Demetri Karoutsos Review from Google

5.0 ★

Demetri Karoutsos's Review Sourced from Google

Outstanding After-Hours Answering Service – Highly Recommend for Service-Based Businesses We've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider. What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity. Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience. If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team. Demetri Karoutsos Director, CareMaster

Scott Lady Review from Google

5.0 ★

Scott Lady's Review Sourced from Google

Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently. Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly. I highly recommend giving them a shot for your call inbound call needs.

Mr. John Review from Google

1.0 ★

Mr. John's Review Sourced from Google

If you're considering working at Connexus Resource Group, brace yourself for an exhausting, demoralizing experience that will leave you burned out, underpaid, and questioning your life choices. This company operates like a modern-day sweatshop, exploiting employees with unrealistic expectations, pitiful wages, and a toxic work environment that prioritizes profits over people. The workplace culture is cutthroat and demeaning. Supervisors hover like prison guards, scrutinizing every call and nitpicking minor mistakes. Instead of support, you get constant criticism, with the ever-present threat of write-ups or termination if you don’t meet impossible metrics. Favoritism runs rampant, and HR exists only to protect the company—not the employees. Don’t be fooled by empty promises of "career advancement." Promotions are reserved for management’s favorites, while everyone else is stuck in the same dead-end role. Training is minimal, and turnover is sky-high because people either quit from exhaustion or get fired for not meeting unrealistic expectations. In conclusion, Connexus Resource Group is a call center nightmare—a place where employees are treated like cogs in a machine, worked to the bone, and discarded without a second thought. If you value your mental health, dignity, or fair pay, steer clear. There are better jobs out there—this one isn’t worth the suffering.

Valupack Gaming Review from Google

1.0 ★

Valupack Gaming's Review Sourced from Google

Working on the same position for over a year, being told I'm one of their best agents and never getting a raise and overall being treated like I don't actually matter. Would never recommend working for them to even my most hated enemy.

Alece Peterson Review from Google

1.0 ★

Alece Peterson's Review Sourced from Google

I would avoid working here if you can. I worked here for 5 years, and really hated it. Tried to find other work and was unable to for a long time. I ended up quitting because they were going to demote me after being a Team Lead for about 4.5 years. It was really disappointing and heartbreaking, especially since I loved my team of agents. The first couple of years were good, but after a while it just became unbearable. The last campaign I was on, Solutran, literally sucked the life out of me. My supervisor and my agents were great, but I had to fight for my agents to be treated fairly. The company goes by Connexus Resource Group now, they merged with a few other call centers in 2021. One good thing I can say about the merger was we were finally able to get PTO after not having any paid time off at all. The pay here sucks, I was only making $15.50 for being a team lead, and that was only after 5 years of tenure. Most agents were making around $11.50 to $13. It's very hard to get raises here, so if you want to work here and not be compensated properly this might be the right place for you. Avoid this place, it will only ruin your mental health and cause you more suffering.

Christopher Schriefer Review from Google

1.0 ★

Christopher Schriefer's Review Sourced from Google

The training department is amazing! Training team really go out to make sure your fit and understand your position within the company. The problem with this company is the operations manager Brian. He will terminate employees for petty reasons like an outage in your area or low quality scores while in training. Your held accountable to quality scores as if your a full or part time employee that has been established in your roll. Dont recommend applying for a position within Continental Message Solutions.

Erik Doyle Review from Google

5.0 ★

Erik Doyle's Review Sourced from Google

I researched over 40 hotline centers and conducted more than a dozen reference calls before I finally settled on CMS as the solution provider for my company of over 5,000 employees. The CMS transition completed earlier than scheduled and we were under budget both for installation and years of use. I repeated the same for my next employer of 10,000 employees a few years later. Both companies are still using the solution and even expanded services. They love it, and I'm proud to say that working with CMS has been one of my greatest career contributions to I've made for my employers. Full speed ahead, CMS!

Gere Jordan Review from Google

5.0 ★

Gere Jordan's Review Sourced from Google

Highly innovative and experienced call center, live answering service, and IVR solutions firm based out of Columbus, Ohio. Can't say enough good things about this group and the valuable services they are able to provide. From basic receptionist services to fully customized mass notification solutions and software integration, they do it all and are one of those go-to vendors for anything customer service/communication/compliance/HR related.

Tara Miller Review from Google

5.0 ★

Tara Miller's Review Sourced from Google

CCS has been a lifesaver for our business! We have people who man the phones 24/7, but in the event a call is missed, for whatever reason, CCS steps in, handles the call, gets all the pertinent information, sends us a text and then calls to ensure we got the message. We've used them for a few years now and are very happy with the cost and service. If you're looking for a backup/after hours answering service solution, try these folks!

Eloy Perez Review from Google

1.0 ★

Eloy Perez's Review Sourced from Google

DO NOT DO BUSINESS WITH THIS SERVICE. I cannot emphasize enough that the pricing and presentation are very misleading. We had a previous answering service that we were paying less than $50 a month for when they solicited our partnership. The representative, Chrissy Lochner, recommended the $99 per month plan with the commitment to review after the first month came in; that NEVER happened. Here we are 3 months and SEVEN THOUSAND DOLLARS later when we were finally able to cancel the services. When I called to speak with the billing department the representative Dianne Archerd, stated she was only in the billing department and would need to switch me over to her customer service department, she placed me on a 40+ minute hold and then the phone went silent. I guess that is their “Customer Service” at its best. Now you know how they came up with $7,000 of over the limit minutes and fees on their billing! They are now sending an outstanding invoice for an additional $1,274. Please do your due diligence before getting into business with this company.

Natalie Cadarette Review from Google

5.0 ★

Natalie Cadarette's Review Sourced from Google

Our company switched to CCS about 6 months ago, and we have nothing but raving reviews. Coming from a challenging partnership with another vendor, CCS solved all of the challenges we had faced and has helped us reach our goals in as little as a few months. The team is extremely kind and easy to work with, flexible with our process, and the caller experience is superb. Customer service is top- notch from admin to agent and they are incredibly responsive. Highly recommend!

Lisa Colucci Review from Google

5.0 ★

Lisa Colucci's Review Sourced from Google

Excellent service! Hemil is always quick to respond and resolves any issues effectively. Would highly recommend.

BJ Putnam Review from Google

5.0 ★

BJ Putnam's Review Sourced from Google

Towne Answering service has been a lifeline for my small business. They're very easy to work with, budget friendly, and Chris is excellent about keeping in communication. I highly recommend their service!

Eileen Roetman Review from Google

5.0 ★

Eileen Roetman's Review Sourced from Google

Our practice has been using Towne for the past 20 years. They have provided exemplary service to our office. Very professional and the staff are friendly and always willing to go the extra mile. Account manager Chris Watson goes above and beyond to make sure our patients receive the best care possible and making sure their needs and concerns are addressed in a timely fashion. We wouldn't trust any other answering service. Thank you for everything you do...

Erika Keech Review from Google

5.0 ★

Erika Keech's Review Sourced from Google

Towne Answering Service has been incredibly helpful since our business started using them for after hours & weekend emergency calls. They help us capture the customers who are calling when we are not in the office. Above all, Chris and the customer service team have always been exceptional with communication and response time.

Alex Lavarsse Review from Google

5.0 ★

Alex Lavarsse's Review Sourced from Google

super attentive, helped me a lot when I needed it most, I highly recommend it, excellent professional, I would give 1000 stars

Ruby Steward Review from Google

5.0 ★

Ruby Steward's Review Sourced from Google

Thank you so much for such excellent service! Very friendly and professional staff. Everyone we came in contact with was great! And the owner, Jordan Abele, was very attentive and hands on. He made sure our marketing campaign was as successful as it could be. I would highly recommend them for all of your inbound or outbound call center needs! Definitely plan to use them again in the near future.

Chris Mancuso Review from Google

5.0 ★

Chris Mancuso's Review Sourced from Google

Visionary is a top notch organization. They strive to be more than a partner but an extension of your organization. They can handle many functions with in an organization which makes the partnership so valuable. The Visionary team constantly work on training the team to ensure any customer interaction is handled in the most effective manner. Customer retention is key for both our businesses so having a team like Visionary partnering with us ensures our customers will have a good experience when dealing with a support agent and in turn wanting to return to us as technology changes in the future.

Anna william Review from Google

5.0 ★

Anna william's Review Sourced from Google

I am highly grateful to this company. With the expert advice and amazing services of digital marketing team of visionary now I am earning better profits every month. I really appreciate the Visionary Solutions team that help me to grow my business within a very short period of time. Thanks for the amazing results.