Our directory of top call center companies in USA is based on five criteria, reviewed by 12 experts, and supported by over 300 verified reviews, all to help you choose a reliable partner and grow your business with the right support.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
AuthenticID specializes in identity verification and biometric solutions, offering secure and reliable document authentication services...
Top Services:
- Call Centers
- Location
- Kirkland, Washington
- Number of Employees
- Under 49
- Average Hourly Rate
- $1/hr
We provide comprehensive identity verification and fraud prevention solutions, helping businesses to secure their operations and protect against fraud...
Top Services:
- Call Centers
- Location
- Atlanta, Georgia
- Number of Employees
- Under 49
- Average Hourly Rate
- $1/hr
Appointment Setter Online delivers outsourced appointment setting and lead generation through dedicated SDRs assigned by client fit, covering outbound prospecting, inbound qualification, telemarketing, and customer support. To date, the call center provider reports 75,000+ verified sales bookings...
Top Services:
- BPO
- Social Media Marketing
- Email Marketing
- Call Centers
- Show more
- Location
- Albany, New York
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $5/hr
- Portfolios Count
- 8 Projects Listed
Hire Live Support is a U.S.-based call center company offering phone support, live chat, email support, virtual assistants, and AI-driven BPO services starting at $399/month, alongside back-office, digital marketing, and web development services for startups, SMEs, and enterprises with 10+ years of...
Top Services:
- Call Centers
- BPO
- Web Design
- Web Development
- SEO
- Show more
- Location
- Cerritos, California
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 16 Projects Listed
Staffwiz helps startups and growing businesses hire top-tier global remote talent with up to 70% payroll savings. Choose from fully managed or direct hire models, and start building your remote team in weeks, not months...
Top Services:
- Call Centers
- BPO
- Phone Answering Services
- Location
- New York City, New York
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $5/hr
CCDocs is a documentation-focused team and platform that helps organizations manage, organize, and streamline their content workflows. It enables teams to collaborate on creating, editing, and maintaining documents efficiently, ensuring consistency and accuracy across projects. By providing tools for version...
Top Services:
- Call Centers
- Location
- Houston, Texas
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $5/hr
OutsourceRCM helps healthcare providers streamline their revenue cycle with accurate medical billing, denial management, and patient payment solutions driving faster reimbursements and improved financial performance...
Top Services:
- Customer Support
- Call Centers
- Phone Answering Services
- Location
- Princeton, New Jersey
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Platonics provides cost-effective medical staffing solutions with HIPAA-trained remote staff. Build your ideal team and save up to 75% on staffing costs...
Top Services:
- Call Centers
- BPO
- IT Compliance Solution
- Transcription Services
- Phone Answering Services
- Show more
- Location
- Houston, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
Call Point Business Solutions Ltd. is a business process outsourcing company established in 2017. The company provides customer-facing, administrative, technical, financial and sales support services to international businesses...
Top Services:
- Digital Services
- Digital Strategy
- Reputation Management
- BPO
- Call Centers
- Show more
- Location
- Comanche, Texas
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Dispatching Answering Service provides 24/7/365 dispatch support and phone answering support for transport and service-based businesses. We help small and mid-sized businesses stay connected with their customers while also offering free digital marketing services to improve online visibility and growth...
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- Digital Marketing
- SEO
- Show more
- Location
- Houston, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $6/hr
- Minimal Budget
- $1,000 - $10,000
Hit Rate Solutions provides high-quality customer support for global brands. As call center experts, reliability underscores our approach to inbound and outbound communications, wherein we help businesses exceed customer expectations daily...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Location
- Chicago, Illinois
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
20four7VA is a leading virtual recruiting and staff placement company specializing in fully managed remote staffing solutions. We provide end-to-end virtual assistant (VA) services to small-to-medium-sized businesses and freelance business owners worldwide. Our cost-effective, customizable, and scalable...
Top Services:
- HR Outsourcing
- BPO
- Call Centers
- Staff Augmentation
- Show more
- Location
- Berlin, Maryland
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
AssistRing is a call center company serving U.S. businesses with AI-powered virtual receptionists, inbound and outbound call center services, live chat, customer service outsourcing, order taking, and back-office support across ecommerce, healthcare, SaaS, hospitality, and fintech industries...
Top Services:
- Call Centers
- Email Marketing
- Digital Marketing
- BPO
- IT Services
- Show more
- Location
- Stratham, New Hampshire
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $7/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 10 Projects Listed
Online VA Team supports businesses with virtual assistant and customer service solutions. Our team helps organizations manage day-to-day administrative and client support needs with dependable, professional service...
Top Services:
- Call Centers
- BPO
- Phone Answering Services
- Customer Support
- HR Outsourcing
- Show more
- Location
- Ann Arbor, Michigan
- Number of Employees
- Under 49
- Average Hourly Rate
- $7/hr
- Minimal Budget
- $1,000 - $10,000
We offer 24-7 Inbound Contact Center Services that include Phone, Email, Live Chat, Text and Social Media Support Services. We also help with back-office support work including order processing, data entry and related VA tasks...
Top Services:
- Customer Support
- Call Centers
- Phone Answering Services
- BPO
- Show more
- Location
- Rehoboth Beach, Delaware
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Through Total Quality Call Center, clients gain a partner dedicated to productive customer interactions and operational excellence. Our call center services deliver remarkable outcomes in customer support, sales, and omnichannel solutions...
Top Services:
- Business Consulting
- Branding
- Logo Design
- BPO
- HR Outsourcing
- Show more
- Location
- Sioux Falls, South Dakota
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 15 Projects Listed
We help businesses connect with their customers through fast, friendly and reliable communication...
Top Services:
- BPO
- Call Centers
- Customer Support
- Phone Answering Services
- Show more
- Location
- Denver, Colorado
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
Logix BPO provides secure, results-driven outsourcing solutions for customer support, back-office tasks, and remote staffing...
Top Services:
- Call Centers
- Location
- New York City, New York
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
Unity Communications is a U.S.-based call center company providing BPO, contact center, IT support, technical support, data entry, and AI agent solutions starting at $9.50/hour, serving ecommerce, healthcare, fintech, SaaS, and real estate clients, including AT&T and RingCentral, since 2009...
Top Services:
- BPO
- Customer Support
- Business Consulting
- Call Centers
- Show more
- Location
- Gilbert, Arizona
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $9/hr
- Portfolios Count
- 3 Projects Listed
Trained specialists for delivering positive customer experience allowing you to remain on top of your customers' minds. Outsourced customer support, technical reporting, and back office virtual assistants trained solely to provide upper edge to your overall business...
Top Services:
- Call Centers
- Digital Marketing
- Customer Support
- Location
- Los Angeles, California
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $9/hr
- Minimal Budget
- $10,000 - $25,000
Quicklyster provides fully managed 24/7 customer support and Tier 1 tech support for SaaS, eCommerce, and digital-first brands. We offer free backup agents, fast deployment, native English agents, and flexible pricing all without contracts or setup fees. Whether you need live chat, phone, email, or helpdesk...
Top Services:
- BPO
- Social Media Marketing
- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $9/hr
- Minimal Budget
- $1,000 - $10,000
IdeasUnlimited is a United States call center company offering affordable 24/7 inbound and outbound support, multilingual services, virtual assistance, technical support, and medical billing across ecommerce, healthcare, real estate, and fintech industries since 2010...
Top Services:
- Call Centers
- Phone Answering Services
- IT Services
- BPO
- Customer Support
- Show more
- Location
- Sugar Land, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
Hugo
VerifiedVerified by the DesignRush team for authenticity and credibility.World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo is a U.S. call center company offering outsourced customer support, trust and safety, and digital operations to 150+ clients like Google, Meta, and Upwork across gaming, SaaS, fintech, and ecommerce. Teams are assembled in as little as two weeks, with ISO 27001 and HIPAA certifications...
Top Services:
- Customer Support
- Call Centers
- BPO
- Phone Answering Services
- Transcription Services
- Show more
- Location
- Chicago, Illinois
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 8 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHugo Services
Data sourced from the agency's DesignRush profileGoogle Meta Outschool Topicals Attentive Faire Sakara Aurora
Hugo Reviews & Testimonials
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsWOW24-7 is a U.S.-based call center company providing 24/7 outsourced customer support, technical support, call center, IT help desk, and back-office services with AI-enhanced QA coverage to 100+ brands across ecommerce, SaaS, IoT, travel, and education industries...
Top Services:
- Call Centers
- Customer Support
- Location
- Afton, Wyoming
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $10/hr
- Portfolios Count
- 7 Projects Listed
Top Customer Service is a U.S. call center company providing 24/7 inbound and outbound call handling, AI-augmented support, omnichannel engagement, and back-office services to 800+ clients including Big Lots, across retail, healthcare, fintech, and manufacturing industries, with 1,200+ agents worldwide...
Top Services:
- Customer Support
- Call Centers
- BPO
- Phone Answering Services
- Show more
- Location
- Albany, New York
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 26 Projects Listed
We are one of India's leading contact centre company catering to US, UK, Australia, India, Middle East & South East Asia markets. Our core domains are Fintech, Healthtech, Edtech, Wellness, Healthcare, Ecommerce, FMCG, BFSI, Education among other domains...
Top Services:
- Call Centers
- BPO
- Phone Answering Services
- Customer Support
- Business Consulting
- Show more
- Location
- Lewisville, Texas
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
Remote Teams, Virtual Assistants, Managedd Outsourcing from the Philippines...
Top Services:
- Call Centers
- Location
- Birmingham, Alabama
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
Dalerio Consulting is an international Customer Support, Marketing and Business Process Outsourcing company with rapid growth and steady foundation...
Top Services:
- Customer Support
- HR Outsourcing
- BPO
- Call Centers
- Phone Answering Services
- Show more
- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 9 Projects Listed
Virtual Connect LLC was formed with the intention of supporting medical professionals and practices in achieving greater financial success. For us, it's all about the statistics. We are enthusiastic about redefining the industry and producing unparalleled results that surpass industry standards. Utilizing...
Top Services:
- Call Centers
- Location
- Tucson, Arizona
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
Portiva's Virtual Medical Assistant is the No. 1 Provider in the World Today...
Top Services:
- Phone Answering Services
- BPO
- Call Centers
- HR Outsourcing
- Show more
- Location
- Trappe, Pennsylvania
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...
Top Services:
- BPO
- Staff Augmentation
- HR Outsourcing
- Customer Support
- Call Centers
- Show more
- Location
- Overland Park, Kansas
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $10,000 - $25,000
Technodream provides high-quality, affordable web development, web design, online marketing, and call center services for businesses in the US, UK, and Australia...
Top Services:
- BPO
- Call Centers
- Location
- Las Vegas, Nevada
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
We help businesses deliver fast, reliable, and professional customer support across all channels. Whether you need inbound support, outbound follow-ups, or a dedicated remote team, we tailor our services to fit your operations and scale with your growth...
Top Services:
- BPO
- Customer Support
- Phone Answering Services
- Call Centers
- Show more
- Location
- St. Petersburg, Florida
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $10/hr
- Portfolios Count
- 2 Projects Listed
Curo AI is a healthcare voice AI that answers every patient call 24/7 and books appointments directly in your EMR. Reduce missed calls, cut staffing costs by 60%, and go live in weeks. Works with Epic, Cerner, Athenahealth, and 20+ platforms. HIPAA compliant, SOC 2 Type II certified...
Top Services:
- Reputation Management
- AI Development
- Call Centers
- Location
- Whitehall, Pennsylvania
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Portfolios Count
- 1 Project Listed
SupportSave offers inbound and outbound call center services in the US at affordable rates. Our services include on-call support, live chat, order processing, lead generation, telemarketing, etc. Check out pricing packages, which start from just $11 per hour per agent. By partnering with SupportSave as their...
Top Services:
- Call Centers
- Location
- Norcross, Georgia
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $11/hr
- Minimal Budget
- $1,000 - $10,000
Founded in 2020, Oversea Staffing Solutions LLC has emerged as a leading call center staffing agency in the Caribbean, bridging the gap between world-class bilingual talent and forward-thinking businesses...
Top Services:
- BPO
- Call Centers
- Market Research
- Phone Answering Services
- HR Outsourcing
- Show more
- Location
- Lithia Springs, Georgia
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $11/hr
- Minimal Budget
- $1,000 - $10,000
MiXBS is a call center company serving U.S. businesses with inbound and outbound call center outsourcing, B2B contact center services, ecommerce and insurance support, and customer development, handling up to 16,000 daily interactions across logistics, healthcare, retail, and wellness industries...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Business Consulting
- BPO
- Show more
- Location
- Miami, Florida
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $12/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
We are the fastest growing business services provider based in the US with the network of our valued customers spread far and wide to all parts of the world. We offer a plethora of services from impeccable transcription to reliable outsourcing, from effective digital marketing to lead generation and a lot...
Top Services:
- Call Centers
- Transcription Services
- Location
- Sheridan, Wyoming
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $12/hr
- Minimal Budget
- $25,000 - $50,000
Stellar Staff places dedicated, full-time virtual assistants with US businesses that need real capacity, not another freelancer to manage. Clients interview a shortlist of pre-vetted candidates, pick the one they want, and start in five to six days. We handle sourcing, screening, onboarding, payroll, taxes...
Top Services:
- BPO
- Customer Support
- HR Outsourcing
- Call Centers
- Accounting
- Show more
- Location
- Newport Beach, California
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $12/hr
- Minimal Budget
- $1,000 - $10,000
On a mission to ensure the most satisfying outsourcing experience ever for our valuable clients by providing qualified remote professionals...
Top Services:
- HR Outsourcing
- Call Centers
- Location
- New York City, New York
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $14/hr
- Minimal Budget
- $1,000 - $10,000
We provide guidance and support that acts as a seamless extension of your business. Our trained agents treat your clients with the warmth and respect they deserve, utilizing AI guidance to ensure fast, first-call resolutions without unnecessary escalations...
Top Services:
- BPO
- Call Centers
- Phone Answering Services
- Customer Support
- Show more
- Location
- Palos Heights, Illinois
- Number of Employees
- Under 49
- Average Hourly Rate
- $14/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Uassist.ME is a nearshore call center provider delivering bilingual BPO, customer service, technical support, and virtual assistant services to 120+ U.S. companies across healthcare, legal, real estate, and ecommerce, with SOC 2 Type II, PCI-DSS, and HIPAA compliance since 2009...
Top Services:
- BPO
- Call Centers
- Phone Answering Services
- Customer Support
- Show more
- Location
- Miami, Florida
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
FPG provides high-quality marketing research data collection services by leveraging new techniques and technologies to make market insights more accessible, accurate, and affordable. Whether it is quick-turn insights or more in-depth research, FPG seamlessly incorporates accepted methodologies with...
Top Services:
- Call Centers
- Market Research
- Location
- Philadelphia, Pennsylvania
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
Since 2015, SSR Techvision has provided top-quality outsourcing services, including Back Office Support, Call Center Operations, Sales & Business Development, Healthcare Support, and E-commerce Solutions, across India and the US...
Top Services:
- BPO
- Call Centers
- Phone Answering Services
- Business Consulting
- Customer Support
- Show more
- Location
- Tupelo, Mississippi
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
Founded by a team from Google, Apple, and Intuit, Smith.ai is known for superior call answering services. Our friendly, professional virtual receptionists answer calls, web chats, and texts, book appointments, qualify leads, handle new customer intake, answer questions, and make outbound calls for you and...
Top Services:
- Call Centers
- BPO
- Phone Answering Services
- AI Development
- Show more
- Location
- Los Altos, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $15/hr
VIRTU-REPS is a proud husband-and-wife-owned and operated business with a steadfast commitment to excellence. With over 15 years of experience in customer service, we bring a deep understanding of client needs and a personal touch to every interaction. Our journey is built on dedication, teamwork, and a...
Top Services:
- Call Centers
- Location
- Atlanta, Georgia
- Number of Employees
- Under 49
- Average Hourly Rate
- $15/hr
Dastify Solutions is an Austin, Texas-based revenue cycle management (RCM) firm with a presence in California, specializing in AI-driven medical billing, credentialing, and accounts receivable (AR) recovery...
Top Services:
- BPO
- Email Marketing
- SEO
- Digital Marketing
- Social Media Marketing
- Show more
- Location
- Austin, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
We provide fully turnkey solutions handling legal setup, HR, payroll, accounting, compliance, facilities, and day-to-day supervision so our clients can focus exclusively on sales, growth, and performance. Write everything around this idea , this is the core service we offer...
Top Services:
- BPO
- Call Centers
- HR Outsourcing
- Phone Answering Services
- Customer Support
- Show more
- Location
- Chula Vista, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $15/hr
Malakos Healthcare Solutions is a U.S. focused medical billing and revenue cycle management company helping healthcare practices improve reimbursements, reduce claim denials, and streamline billing operations. We support specialties including chiropractic, pain management, physical therapy, behavioral health...
Top Services:
- Customer Support
- IT Services
- BPO
- Call Centers
- Business Consulting
- Show more
- Location
- Cheyenne, Wyoming
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $15/hr
- Portfolios Count
- 1 Project Listed
Vitalis Outsourcing Provides Trained, Vetted, and Managed Virtual Assistants for Real Estate, Property Managaement, Legal, Home Service, and Growing Service-Based Businesses...
Top Services:
- BPO
- Call Centers
- Business Consulting
- Customer Support
- HR Outsourcing
- Show more
- Location
- Georgiana, Alabama
- Number of Employees
- Under 49
- Average Hourly Rate
- $15/hr
- Minimal Budget
- Under $1,000
Call Center Companies by City
Call Center Companies by State
Call Centers Specializations in the US
Popular Services
Hiring Guide:Â How to Choose a Leading Call Center Company in the US
What can these companies do for business in the US?
They can help businesses manage and field phone communications.
Through a mix of inbound and outbound call answering services, these specialists strengthen customer trust, streamline the overall income of inquiries, and ultimately, improve the brand image.
Considering that over 70% of customers prefer to do business with a company that has a great reputation for quality customer service, organizations keenly employ call center specialists.
Apropos those findings, data also shows that 97% of customers are likely to tell their friends, family, or coworkers about a pleasant customer experience.
How long do companies typically commit to call center providers?
The most common contract length for call center services in the US ranges from 6 to 12 months, which allows enough time to onboard agents, familiarize them with the brand, stabilize outstanding tickets, and evaluate results.
Shorter engagements of 3 to 6 months are commonly used for seasonal support, pilot programs, or temporary coverage during peak demand.
Longer contracts lasting 12 to 36 months are common for enterprise-level programs that require dedicated teams, custom technology integrations, or compliance-heavy operations.
Contract length often depends on service complexity, expected call volume, industry regulations, and whether the provider is supporting a short-term initiative or an ongoing operation.
How can you choose the best call center provider for your business?
Choosing the right call center company in the United States requires aligning your business needs with a vendor’s capabilities across technology, service quality, and long-term performance.
Here are some things to consider when searching for a provider:
- Determine service scope
Define whether you need inbound support, outbound sales, multilingual assistance, or omnichannel coverage. - Seek candidates who can offer good scalability
Choose providers that can scale agent capacity to support seasonal demand or business growth. - Look into their industry experience
Look for providers with experience in your industry so they understand customer expectations and regulatory requirements. - Inquire about the technical setup and integrations
Make sure the shortlisted candidates support phone, live chat, and SMS, can integrate with your CRM, and offer interactive voice response (IVR) tools and reporting dashboards. - Ask about security practices
Ask the agencies about their data protection practices, compliance standards, and uptime guarantees. - Review performance history
Validate call center companies’ quality and reliability through case studies, client references, and third-party reviews.
Need help finding a call center across the USA? Visit our Marketplace and send us a project brief. Based on your request, we'll send you five agency suggestions that meet the criteria.
How to find the right company on DesignRush that fits your budget?
We’ve shortlisted call center providers on DesignRush across multiple price points, so you can identify a vendor that's within your budget.
| High budget: $50,000+ |
|
| Low budget: $25,000-$50,000 |
|
Beyond budget, our agency directory allows you to filter agency profiles by location, area of expertise, agency reviews, client types, team size, and hourly rates.
What questions should be asked before hiring a professional call center company?
Before hiring one of these companies in the US, you should ask some of the following questions to make sure the candidate is a good fit for the project:
Relevant Background
- How many years have you been in operation?
- Do you have any client references from similar industries or sectors?
- In what languages can you offer support?
Services and Processes
- What type of call center services do you offer (inbound, outbound, customer service, telemarketing)?
- What software and tools do you use?
- Do you offer 24/7 support?
- What key performance indicators (KPIs) do you track?
- How is your pricing structured: per call, per minute, or a fixed monthly fee? Are there any setup fees?
Related to Your Project
- What type of onboarding can we expect?
- How will you ensure minimal downtime when implementing new systems or integrating with our existing processes and systems?
- How frequently can we expect reports?
- What is the minimum contract duration?
- How do you handle terminations or transitions?
Sources
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Frequently Asked Questions About Call Center Companies
What services do these types of companies in US usually offer?
Call centers encompass specialized agencies that manage both incoming and outgoing customer phone calls, often providing customer service, technical support, or sales services. These providers use advanced technologies to route and handle calls efficiently, thus maintaining effective communication between businesses and their clients.Â
They typically offer services such as:
- Inbound customer support: Providers handle incoming calls related to general inquiries, complaints, billing questions, and service issues
- Technical and help desk support: Agents assist customers with troubleshooting products, resolving service disruptions, and escalating complex problems
- Outbound calling services: These include sales outreach, follow-ups, customer surveys, reminders, and customer retention calls
- Order management and account support: Providers help process orders, manage returns, update customer information, and assist with payments
- Multichannel support: Many providers engage customers through phone, email, live chat, SMS, and social media messaging
- Appointment scheduling and lead qualification: Some providers manage bookings and screen inquiries before routing them internally
In the US, over 50% of companies outsource at least part of their customer service operations.
On the other hand, outsourced centers report agent utilization rates of approximately 85-90%, compared to 65-70% for in-house teams, which supports higher operational efficiency.
How much does it cost to hire these services in the United States?
Industry pricing benchmarks show that standard inbound customer support is commonly priced between $20 and$30 per hour for US-based agents, depending on coverage hours and agent experience. Pricing for call center firms in the United States is typically based on usage, call volume, and service complexity rather than a single flat rate.
More specialized services, such as advanced technical support or compliance-driven call handling, often cost more and typically range from $30 to $50 per hour due to higher training and skill requirements.
In addition to service fees, technology costs can significantly affect total pricing.
Call center software alone can cost around $75 per agent per month, and this figure does not include staffing, call handling, or operational services.
What additional costs should businesses expect beyond base pricing?
Many providers in the United States charge setup or onboarding fees for agent training, system integration, and quality assurance work, which may not be included in the hourly quote.
Technology and software can add separate expenses, such as customer relationship management (CRM) tools, call routing systems, or analytics platforms.
Infrastructure and operational overhead, including telecommunications, hardware, and office costs, also contribute to total expenses for US-based programs.
Finally, specialized services such as after-hours support, multilingual support, or advanced reporting often come with premium charges.
How long does it usually take to set up and begin with the services?
Launching a call center program in the United States typically takes anywhere from a few weeks to several months.
Small or virtual call center programs in the US can often launch within a few weeks, as setup usually involves selecting software, hiring agents, and completing training without physical infrastructure.
Larger on-site or traditional call centers typically require 3 to 6 months to launch due to facility setup, telephony, and hardware installation, large-scale hiring, and compliance requirements.
In general, the team size, service complexity, technology requirements, and whether the operation is virtual or on-site are the primary factors that determine how quickly a call center program can go live in the US.Â
What types of businesses typically work with call center companies in the USA?
Many businesses rely on these companies to handle customer service and support, particularly when call volumes are high or 24/7 availability is required. Common industries include:
- Telecommunications: Handles massive customer inquiries about plans, outages, billing, and tech issues that benefit from dedicated phone support
- Healthcare: Needs structured patient communication for scheduling, billing, follow-ups, and after-hours assistance
- Financial services and insurance: Requires careful call handling for claims, account questions, fraud alerts, and compliance issues
- Retail and eCommerce: Manages order help, returns, delivery questions, and loyalty support that phone reps often resolve faster
- Technology and SaaS: Uses live agents for onboarding, troubleshooting, and complex product explanations where self-service falls short
- Travel, real estate, legal, and home services: Frequently convert incoming inquiries into bookings or leads, making missed calls costly