Nick Resto Review from Google

5.0 ★

Nick Resto's Review Sourced from Google

We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.

Fred Paskell Review from Google

5.0 ★

Fred Paskell's Review Sourced from Google

Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼

Stasia Creek 406 East Realty Review from Google

5.0 ★

Stasia Creek 406 East Realty's Review Sourced from Google

Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!

Applied Tech Review from Google

5.0 ★

Applied Tech's Review Sourced from Google

We have been working with EBQ since July of 2024. It has been a seamless and rewarding experience, thanks to their exceptional project management and commitment to timely delivery on multi-project fronts. From the outset, their team demonstrated a clear understanding of our objectives, has maintained open communication, and has provided regular updates on progress. Milestones have been met with precision, and any challenges have been addressed proactively, ensuring the projects stay on track. Deliverables have not only been completed ahead of schedule but also have often times exceeded our expectations in quality and attention to detail. Their professionalism and dedication has instilled confidence throughout the process, making them a trusted partner for ongoing and future collaborations.

Sarah Becherer Review from Google

5.0 ★

Sarah Becherer's Review Sourced from Google

Worked with EBQ on a sales outsourcing project for 6 months in 2024. Can't say enough positive things about how attentive, friendly, and responsive the team is. They're organized and excellent problem-solvers. Due to the nuances of our business and sales process, it ultimately wasn't a long-term fit, but I would highly recommend EBQ for cold-calling and appointment-setting for B2B software or managed services. Shout out to Dante who was with us since the beginning – you rock!

Rodane Williams Review from Google

1.0 ★

Rodane Williams's Review Sourced from Google

I contracted EBQ for BDR augmentation services for a period of three months, and the results were extremely disappointing. Despite their promises, they failed to schedule even one initial meeting with potential clients. It was clear from the start that they didn’t fully understand my organization, our business needs, or how to properly present us to potential leads. Instead of delivering on their commitment, they merely provided a list of cold calls that didn’t meet our business requirements at all. The leads were irrelevant, poorly targeted, and demonstrated a lack of research or effort. Despite their failure to achieve any tangible results, they had the audacity to demand thousands of dollars in funding for what was essentially a useless service. Overall, I found their approach disorganized and out of touch with our goals, making this engagement a waste of time and money. I would not recommend their services to anyone looking for real results.

Jackie B Review from Google

1.0 ★

Jackie B's Review Sourced from Google

Extremely disappointing experience with Answer United. We signed up expecting a professional answering service that would follow our script, properly represent our company, and provide transcripts/recordings of calls as promised. None of that happened. Within the first weekend of service, we lost multiple jobs due to calls being handled poorly and the script not being followed. The representatives often sounded unfamiliar with our business and procedures, which reflected badly on our company. When we requested transcripts and recordings, we were told would be available; they were never provided. Customer service was also very frustrating to deal with. When I asked for a refund because the service was not delivered as agreed, I was told they had already invested time setting up the account and script. We invested employee time into that process as well, only for the agreed-upon procedures to be ignored. After bringing up these issues, communication largely stopped, and calls/emails went unanswered. Based on our experience, I would strongly recommend looking elsewhere if you want an answering service that will professionally represent your business.

Deep R Review from Google

3.0 ★

Deep R's Review Sourced from Google

I used their service for a little over a year. They are very good at taking calls and usually answer them promptly. They would then pass on the message via email, though often some things in the message didn't make it across. However, if that was all I needed, then an answering machine would have been enough, I hired them as a virtual receptionist and to make appointments. Ultimately I left their service because, after more than a year they seemed to know very little about my business, they routinely had trouble answering callers' basic questions about the business. They often bungled appointment taking and I felt they were costing me business. I worked with them multiple times to change the script but still to no avail, they just didn't do a very good job as a VR. I think using them as a message-taking service is fine but would not expect anything more of them.

Jon Liebertz Review from Google

5.0 ★

Jon Liebertz's Review Sourced from Google

Our favorite vendor, Answer United! As a growing company with a handful of Customer Care staff inhouse, we had a critical need to find a partner that could handle our call influxes during prime time as well as assist in creating an Emergency Line which our clients could use that would reach our after hours manager. Barbara and the Answer United group have exceeded our expectations in not only the quality of service, but their ability to make small, custom changes that really boost our ability to provide a higher level of communication to our customers. Looking forward to expanding our business relationship into the 2020 year!

Melina Montes Review from Google

5.0 ★

Melina Montes's Review Sourced from Google

Equivity has been a great addition to our business. Their proactive approach, commitment, and attention to detail have played a great role in the success of our operations. Equivity truly went the extra mile to understand our operation and assemble an exceptional support team! Their representatives demonstrate a high level of professionalism and consistently provide excellent customer service. Equivity is the perfect choice if you're seeking top-tier service tailored to meet your business needs.

Excellence Team Review from Google

5.0 ★

Excellence Team's Review Sourced from Google

Equivity is a game-changer. Their team is highly knowledgeable and skilled in customizing their services to match our specific needs, which is super impressive. They frequently ask for our feedback and are quick to adapt to our requirements. Highly recommended!

Amanda Estey Review from Google

5.0 ★

Amanda Estey's Review Sourced from Google

I've always been able to get quality help in a timely manner when using Equivity Virtual Marketing Assistants. Highly recommend them for both short and long term solutions. The team is wonderful to work with and will source the right talent for your needs.