Johnson Legal PLLC Review from Google

1.0 ★

Johnson Legal PLLC's Review Sourced from Google

As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.

Demetri Karoutsos Review from Google

5.0 ★

Demetri Karoutsos's Review Sourced from Google

Outstanding After-Hours Answering Service – Highly Recommend for Service-Based Businesses We've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider. What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity. Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience. If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team. Demetri Karoutsos Director, CareMaster

Scott Lady Review from Google

5.0 ★

Scott Lady's Review Sourced from Google

Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently. Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly. I highly recommend giving them a shot for your call inbound call needs.

Shaun Green Review from Google

5.0 ★

Shaun Green's Review Sourced from Google

Internet Nerdz has been a game-changer for my business. Their team is responsive, knowledgeable, and genuinely committed to helping their clients succeed. They made everything simple and stress-free, from setup to ongoing support. Highly recommend for anyone looking for reliable and expert service!

Angelica Cervantes Review from Google

5.0 ★

Angelica Cervantes's Review Sourced from Google

In an increasingly digital world, partnering with Internet Nerdz Inc is a strategic move towards achieving your business goals. With their unparalleled expertise, dedication to excellence, and commitment to customer satisfaction, they are truly the gateway to digital success. Whether you're a startup, a small business, or a multinational corporation, Internet Nerdz Inc has the tools and the talent to propel your brand to new heights.

J S Review from Google

1.0 ★

J S's Review Sourced from Google

Results of surveys conducted by this company are not valid and cannot be useful because their methodologies are wildly unethical. I received several requests by mail to participate in a survey being conducted by this company on behalf of OHA. I chose NOT to participate in the survey, which asked personal and confidential questions about mental health history and substance use, because i am a practicing psychotherapist, and I do not make these kinds of disclosures to anyone who is not my doctor. Eventually, several "researchers" (marketers) showed up at my home address to pressure me into responding to their survey, even noticing the "no solicitation, please" sign on my door and commenting "we're not here to sell anything." First of all, anyone door knocking as part of a research study should have a baseline understanding of what the word "solicit" means, which means TO ASK FOR SOMETHING, like for example, responses to a survey. Secondly, no survey in which participants are "selected" and then pressured to make disclosures about their personal and confidential health information at the threshold of their own homes is ethical. if responses were not collected ethically, then i simply do not see how the results of such a survey could be unbiased and informative in any way. As a tax payer whose dollars likely contributed to the hiring of this firm, i'm angry about the waste of money, and also about being harassed at my own home. Furthermore, it upsets me that the results of surveys that have not passed through any formal review process can be published and presented alongside information that has. this is precisely the kind of thing that undermines legitimate and useful research, biasing lawmakers and constituents alike. Ick.

Taresa Didonato Review from Google

1.0 ★

Taresa Didonato's Review Sourced from Google

I’d give them 0 stars if I could and I’d give them a 1 if they stopped calling

Jackie B Review from Google

1.0 ★

Jackie B's Review Sourced from Google

Extremely disappointing experience with Answer United. We signed up expecting a professional answering service that would follow our script, properly represent our company, and provide transcripts/recordings of calls as promised. None of that happened. Within the first weekend of service, we lost multiple jobs due to calls being handled poorly and the script not being followed. The representatives often sounded unfamiliar with our business and procedures, which reflected badly on our company. When we requested transcripts and recordings, we were told would be available; they were never provided. Customer service was also very frustrating to deal with. When I asked for a refund because the service was not delivered as agreed, I was told they had already invested time setting up the account and script. We invested employee time into that process as well, only for the agreed-upon procedures to be ignored. After bringing up these issues, communication largely stopped, and calls/emails went unanswered. Based on our experience, I would strongly recommend looking elsewhere if you want an answering service that will professionally represent your business.

Deep R Review from Google

3.0 ★

Deep R's Review Sourced from Google

I used their service for a little over a year. They are very good at taking calls and usually answer them promptly. They would then pass on the message via email, though often some things in the message didn't make it across. However, if that was all I needed, then an answering machine would have been enough, I hired them as a virtual receptionist and to make appointments. Ultimately I left their service because, after more than a year they seemed to know very little about my business, they routinely had trouble answering callers' basic questions about the business. They often bungled appointment taking and I felt they were costing me business. I worked with them multiple times to change the script but still to no avail, they just didn't do a very good job as a VR. I think using them as a message-taking service is fine but would not expect anything more of them.

Jon Liebertz Review from Google

5.0 ★

Jon Liebertz's Review Sourced from Google

Our favorite vendor, Answer United! As a growing company with a handful of Customer Care staff inhouse, we had a critical need to find a partner that could handle our call influxes during prime time as well as assist in creating an Emergency Line which our clients could use that would reach our after hours manager. Barbara and the Answer United group have exceeded our expectations in not only the quality of service, but their ability to make small, custom changes that really boost our ability to provide a higher level of communication to our customers. Looking forward to expanding our business relationship into the 2020 year!

Alex Lavarsse Review from Google

5.0 ★

Alex Lavarsse's Review Sourced from Google

super attentive, helped me a lot when I needed it most, I highly recommend it, excellent professional, I would give 1000 stars

Vicky Grobbelaar Review from Google

5.0 ★

Vicky Grobbelaar's Review Sourced from Google

Mandy has been a huge asset to Ethiqs and a lovely person to work with, efficient and friendly and a great team backing her. Highly recommended.

Pedro Mendoza Review from Google

5.0 ★

Pedro Mendoza's Review Sourced from Google

Holly has been a great help recently both in terms of my business and personal affairs. I am in the process of making some business structure changes in my private dental practice and she has assisted me with all the lengthy paperwork, ensuring that everything is in order. In addition, she has assisted me in researching properties and locations. I would not hesitate in recommending her services as her support has been invaluable to me at this extremely busy time and has allowed me to focus on my patients. Highly recommended +++++

Alexandra Stewart Review from Google

5.0 ★

Alexandra Stewart's Review Sourced from Google

Terri has been an incredible SmartPA assistant for our family over the past 18 months. Her support has been invaluable in managing our busy work and home administrative tasks. Throughout our travels across Europe, the US, and Canada, as well as during our recent move to a new house and country, Terri has been there for us every step of the way. In particular, I have appreciated that Terri has used great judgment in assessing options on all fronts and hasn't just gone for the easy road of blindly following orders. I have trusted her as a "second me" and that has been so helpful. We couldn't have done any of this without her!

Ram Babu Review from Google

1.0 ★

Ram Babu's Review Sourced from Google

Ardent Technologies, Inc.'s — H1B Fraud- Aditya kumar Muppalla, Ancha Subbarao, Jasti Srinivas, Vas Appalaneni Hello friends Be extremely cautious while looking for consulting firms to sponsor h1b visa. This company is absolutely fraud and managed by the most unethical and cunning bunch of people who can ever come across. He talks about ethics and honesty and is far away from it. They will never keep up commitments, mint money for each and every reason, be it sponsoring or at any stage of your petition. I dirtied my hand and god save you all. I know its very difficult to resist getting h1b filed through these kinds of consulting firms but Ardent Technologies, Inc.'s will burn your fingers like mine. Stay miles away from this guys called Aditya kumar Muppalla, VAS APPALANENI, SRINIVAS JASTI, ANCHA SUBBARAO. This guys is a liar in toto and big fraud.

rambabu m Review from Google

1.0 ★

rambabu m's Review Sourced from Google

Friends, Please be careful about this Ardent, This company is absolutely fraud ,recently closed this company branch in india Hyderabad(Ardent Technologies India Pvt. Ltd) and tied up with Fint Solutions. Stay miles away from this guys called ADITYA KUMAR MUPPALLA, VAS APPALANENI, SRINIVAS JASTI, ANCHA SUBBARAO. This guys is a liar in toto and big fraud.

Josh Levey Review from Google

5.0 ★

Josh Levey's Review Sourced from Google

Ardent Technology Solutions is a great IT solution for your business.  They always deliver the best in class service.  We can always count on Ardent for IT security, and professional IT services.  Ardent bridges the gap between the techy know it all approach and a sensible business owner's ability to understand.  I would highly recommend them.

Jeff B Review from Google

5.0 ★

Jeff B's Review Sourced from Google

The new "Tech Team One" IT services they are offering are awesome. I haven't seen a better priced Remote Virus Removal/Pc Tune-Up/ or Software help service that a better value than the one they offer.

Lisa Colucci Review from Google

5.0 ★

Lisa Colucci's Review Sourced from Google

Excellent service! Hemil is always quick to respond and resolves any issues effectively. Would highly recommend.