Our directory of top call center companies in USA is based on five criteria, reviewed by 12 experts, and supported by over 300 verified reviews, all to help you choose a reliable partner and grow your business with the right support.

Find the Best Call Centers Across the USA

22 Companies - Rankings updated: September 07, 2026

Every call center provider featured on DesignRush is evaluated for service scope, delivery quality, and verified client feedback. Some featured placements may be paid.

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  • Helpware

    End-to-end CX solutions that delight customers.

    Helpware is a U.S. call center company providing voice support, customer service, technical support, and back-office operations across healthcare, SaaS, and ecommerce, serving clients like Microsoft, Headspace, and DoorDash. The company holds ISO 27001 and HIPAA certifications and offers support in 45...

    Top Services:

    • Customer Support
    • BPO
    • Call Centers
    • Phone Answering Services
    • Business Consulting
    • Show more
    Location
    Lexington, Kentucky
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    17 Projects Listed

    Helpware Services

    • Customer Support
    • BPO
    • Call Centers
    • Phone Answering Services
    • Business Consulting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • DoorDash
    • PureCars
    • Headspace
    • Microsoft
    • Google
    • CompIQ
    • Samsara
    • Jam City
    • RestoraPet
    • HealthComp
    Data sourced from the agency's DesignRush profile

    Helpware Reviews & Testimonials

    • Maria Maidana
      Maria Maidana Customer Onboarding & Enablement Manager at SquadLocker, Inc
      5.0 ★

      Customer Support Review from Maria Maidana

      Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!

    • Brian Agee
      Brian Agee Director of Sales & Marketing at Petro Towery
      5.0 ★

      Web Design Review from Brian Agee

      My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.

    • Brian Lubeck
      Brian Lubeck Broker at Cypress Property Group
      5.0 ★

      Virtual Assistant Review from Brian Lubeck

      Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.6 4.6 (3)
    4.3 4.3 (6)

  • Answering Service Care, LLC.

    Answering Service Care Provides Trained Customer Service Professionals.

    Answering Service Care is a family-owned American call center provider offering 24/7 live answering, virtual receptionist, AI answering, live chat, and bilingual support to 4,000+ organizations across medical, legal, real estate, home services, and finance industries since 1974...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Show more
    Location
    Margate, Florida
    Number of Employees
    Under 49
    Portfolios Count
    3 Projects Listed

    Answering Service Care, LLC. Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Flowers & Foley
    • UOAA
    • HG Consulting
    Data sourced from the agency's DesignRush profile

    Answering Service Care, LLC. Reviews & Testimonials

    • Vai Lealiiee
      Vai Lealiiee Owner at Undisclosed
      5.0 ★

      Phone Answering Services Review from Vai Lealiiee

      I had an issue with the protocol for our message retrieval. Spoke with Maria, the account manager in Client Relations, and she handled my concerns in a professional manner, extremely courteous, empathetic, and very kind. She fixed our account and I am so happy to be able to work with the Answering Service Care company again! I used to be an agent with them 10 years ago and still use skills taught from this company in my every day life. They are the best answering service company nationwide! I highly recommend to anyone who needs this service for their businesses. You will not be disappointed!

    • Lee Ann Morris
      Lee Ann Morris Owner at Undisclosed
      5.0 ★

      Phone Answering Services Review from Lee Ann Morris

      It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!

    • Carolina Silva
      Carolina Silva Review from Google
      5.0 ★

      Carolina Silva's Review Sourced from Google

      Answering Service Care is incredible! They answer every call with professionalism, warmth, and compassion which is exactly what our nonprofit needs to support people in crisis. Reliable, friendly, and a true extension of our team. Highly recommend!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.5 4.5 (2)
    4.4 4.4 (144)

  • MiXBS, LLC

    You Create, We Support.

    MiXBS is a call center company serving U.S. businesses with inbound and outbound call center outsourcing, B2B contact center services, ecommerce and insurance support, and customer development, handling up to 16,000 daily interactions across logistics, healthcare, retail, and wellness industries...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • BPO
    • Show more
    Location
    Miami, Florida
    Number of Employees
    500 - 999
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    MiXBS, LLC Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • BPO
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • CDEK
    • Buch
    • Ramayoga
    • Imark Tech
    • SovPlym
    • KNOVR
    Data sourced from the agency's DesignRush profile

    MiXBS, LLC Reviews & Testimonials

    • Kevin Swindlehurst
      Kevin Swindlehurst Airline Operations Supervisor at Flightworx Aviation
      5.0 ★

      Customer Support Review from Kevin Swindlehurst

      If youre looking for a partner thats flexible, highly skilled in multilingual customer support, and deeply knowledgeable in customer development and market research, MiXBS is the team you need. Their ability to adapt, deliver results, and provide top-tier support makes them stand out in the industry. We couldnt be happier with the partnershiptheyre exactly what we needed, and honestly, theyre awesome.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.3 4.3 (1)

  • Unity Communications

    We Drive Success.

    Unity Communications is a U.S.-based call center company providing BPO, contact center, IT support, technical support, data entry, and AI agent solutions starting at $9.50/hour, serving ecommerce, healthcare, fintech, SaaS, and real estate clients, including AT&T and RingCentral, since 2009...

    Top Services:

    • BPO
    • Customer Support
    • Business Consulting
    • Call Centers
    • Show more
    Location
    Gilbert, Arizona
    Number of Employees
    500 - 999
    Average Hourly Rate
    $9/hr
    Portfolios Count
    3 Projects Listed

    Unity Communications Services

    • BPO
    • Customer Support
    • Business Consulting
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • AT&T
    • Microsoft
    • Konica Minolta
    • Amazon
    • First American
    • Altaworx
    • Zontre
    • Sandler Partners
    • Intuit QuickBooks
    • Fleet Complete
    Data sourced from the agency's DesignRush profile

    Unity Communications Reviews & Testimonials

    • Matt Schnurr
      Matt Schnurr Director of IT at RingCentral
      5.0 ★

      IT Services Review from Matt Schnurr

      As a RingCentral partner, Unity Communications provides one of the best sales support teams for technology for companies. The client's projects involved handling different customers types from large enterprises to small businesses, implementation, and customer service. The Unity team did a very thorough job handling intricate technical demands that involved research, spreadsheet details, proposals, and immediate response when required. Very detailed. (Verified by email)

    • Alexa Fernandez
      Alexa Fernandez Digital Strategist at Professional and Seamless BPO
      5.0 ★

      Data Entry Review from Alexa Fernandez

      We have seen an extremely positive shift since working with Unity Communications. We were looking to expand our global resources and Unity Communications allowed us to do so. All team members on boarded have continuously exceeded our expectations and the team we worked with allowed for completely seamless facilitation.

    • mia trigo
      mia trigo Review from Google
      1.0 ★

      mia trigo's Review Sourced from Google

      requires a star but actually my rating to this company is negative stars lol. This company is a scam. They act like their interviewing and offer a position then they ask for money in form of a gift card. Be careful this is a scam. No company would ask for you to pay them to work for them. I wasted 3 hours with this company in hopes of a job. All they did was waste my time.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.5 4.5 (2)
    3.6 3.6 (8)

  • LSR

    Scaling companies FAST!

    Lease A Sales Rep, is an industry leader in the Call Center, Lead Generation and contracts sales space services; getting GUARANTEED appointments with decision makers, HOT leads and signed contracts for our clients with our inside and outside sales teams. We are hunters working at an INC 5000 company built in...

    Top Services:

    • Call Centers
    Location
    Raleigh , North Carolina
    Number of Employees
    100 - 249
    Average Hourly Rate
    $100/hr

    LSR Services

    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • WingSwept
    • Big Think, Inc.
    • Triangle PolySteel
    Data sourced from the agency's DesignRush profile
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  • Adelina

    Our Mission as a Firm is to Make 24/7 Customer Service a Reality for Businesses of All Sizes.

    Since 2006, Adelina BPO has offered the best contact center solutions. Our goal is to provide our customers the greatest possible experience...

    Top Services:

    • Call Centers
    Location
    St. Petersburg, Florida
    Number of Employees
    1000 & Up
    Minimal Budget
    $1,000 - $10,000

    Adelina Services

    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Auchan
    • Vodafone
    • Forbesfone
    Data sourced from the agency's DesignRush profile
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    5.0 5.0 (1)

  • EBQ

    You Have the Plans. We Have the People. Lets Grow Together.

    EBQ is an outsourced sales and marketing organization that provides services to help companies scale...

    Top Services:

    • BPO
    • Call Centers
    • CRM Consulting
    • Customer Support
    • Show more
    Location
    Austin, Texas
    Number of Employees
    100 - 249
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    5 Projects Listed

    EBQ Services

    • BPO
    • Call Centers
    • CRM Consulting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • LYRASIS
    • Seal Software
    • Cal-Bay Systems
    • Image Skincare
    Data sourced from the agency's DesignRush profile

    EBQ Reviews & Testimonials

    • Applied Tech
      Applied Tech Review from Google
      5.0 ★

      Applied Tech's Review Sourced from Google

      We have been working with EBQ since July of 2024. It has been a seamless and rewarding experience, thanks to their exceptional project management and commitment to timely delivery on multi-project fronts. From the outset, their team demonstrated a clear understanding of our objectives, has maintained open communication, and has provided regular updates on progress. Milestones have been met with precision, and any challenges have been addressed proactively, ensuring the projects stay on track. Deliverables have not only been completed ahead of schedule but also have often times exceeded our expectations in quality and attention to detail. Their professionalism and dedication has instilled confidence throughout the process, making them a trusted partner for ongoing and future collaborations.

    • Sarah Becherer
      Sarah Becherer Review from Google
      5.0 ★

      Sarah Becherer's Review Sourced from Google

      Worked with EBQ on a sales outsourcing project for 6 months in 2024. Can't say enough positive things about how attentive, friendly, and responsive the team is. They're organized and excellent problem-solvers. Due to the nuances of our business and sales process, it ultimately wasn't a long-term fit, but I would highly recommend EBQ for cold-calling and appointment-setting for B2B software or managed services. Shout out to Dante who was with us since the beginning – you rock!

    • Rodane Williams
      Rodane Williams Review from Google
      1.0 ★

      Rodane Williams's Review Sourced from Google

      I contracted EBQ for BDR augmentation services for a period of three months, and the results were extremely disappointing. Despite their promises, they failed to schedule even one initial meeting with potential clients. It was clear from the start that they didn’t fully understand my organization, our business needs, or how to properly present us to potential leads. Instead of delivering on their commitment, they merely provided a list of cold calls that didn’t meet our business requirements at all. The leads were irrelevant, poorly targeted, and demonstrated a lack of research or effort. Despite their failure to achieve any tangible results, they had the audacity to demand thousands of dollars in funding for what was essentially a useless service. Overall, I found their approach disorganized and out of touch with our goals, making this engagement a waste of time and money. I would not recommend their services to anyone looking for real results.

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    3.4 3.4 (27)

  • Service 800

    Customer Experience Consultants

    For more than 30 years, SERVICE 800 has been designing programs and providing resources to measure Customer Experience every day. The SERVICE 800 methodology delivers the accurate metrics you need to build and measure an effective customer journey map. SERVICE 800 programs reveal the actions and behaviors...

    Top Services:

    • Call Centers
    • Market Research
    Location
    Minnetonka, Minnesota
    Number of Employees
    250 - 499

    Service 800 Services

    • Call Centers
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Johnson Controls
    • Johnson & Johnson Surgical Vision
    • Grundfos North America
    Data sourced from the agency's DesignRush profile
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  • Virtual BDC LLC

    Best Outsourced Virtual BDC Services Company USA

    A Virtual Business Development Center (BDC) is an outsourced team specializing in lead management, customer engagement, and sales support. Operating remotely, these professionals handle appointment scheduling, follow-ups, CRM management, and digital customer interactions boosting conversions while reducing...

    Top Services:

    • Call Centers
    • Software Development
    Location
    Sugar Land, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $200/hr
    Minimal Budget
    Under $1,000

    Virtual BDC LLC Services

    • Call Centers
    • Software Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Ohio Auto Group
    • Texas Luxury Autos
    • Northwest Auto Mall
    Data sourced from the agency's DesignRush profile
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  • Evateck

    Business processes, outsourced without compromise

    Evateck is a Business Process Outsourcing (BPO) provider helping businesses scale operations through dedicated and shared teams customer support, back-office, content moderation, and data entry. Expertise across SaaS, eCommerce, fintech, healthcare, and logistics...

    Top Services:

    • BPO
    • Customer Support
    • Call Centers
    • Phone Answering Services
    • Staff Augmentation
    • Show more
    Location
    Fort Lauderdale, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $16/hr
    Minimal Budget
    $1,000 - $10,000

    Evateck Services

    • BPO
    • Customer Support
    • Call Centers
    • Phone Answering Services
    • Staff Augmentation
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Transportation & Logistics Industry
    • E-Commerce Industry
    • SaaS Industry
    • Healthcare Industry
    • Fintech Industry
    • iGaming Industry
    • Online Education Industry
    • Travel Industry
    Data sourced from the agency's DesignRush profile
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  • Continental Message Solution

    Call center services built for any business

    Continental Message Solution (CMS) is an award-winning call center outsourcing company based in Columbus, Ohio. The company provides telephone customer service and live answering services to a worldwide network of clients, including numerous Fortune 500 corporations...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    Location
    Columbus, Ohio
    Number of Employees
    Under 49

    Continental Message Solution Services

    • Call Centers
    • Phone Answering Services
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Zillow
    • Panasonic
    • Coca Cola
    • KraftHeinz
    • Enhabit
    Data sourced from the agency's DesignRush profile

    Continental Message Solution Reviews & Testimonials

    • Christopher Schriefer
      Christopher Schriefer Review from Google
      1.0 ★

      Christopher Schriefer's Review Sourced from Google

      The training department is amazing! Training team really go out to make sure your fit and understand your position within the company. The problem with this company is the operations manager Brian. He will terminate employees for petty reasons like an outage in your area or low quality scores while in training. Your held accountable to quality scores as if your a full or part time employee that has been established in your roll. Dont recommend applying for a position within Continental Message Solutions.

    • Erik Doyle
      Erik Doyle Review from Google
      5.0 ★

      Erik Doyle's Review Sourced from Google

      I researched over 40 hotline centers and conducted more than a dozen reference calls before I finally settled on CMS as the solution provider for my company of over 5,000 employees. The CMS transition completed earlier than scheduled and we were under budget both for installation and years of use. I repeated the same for my next employer of 10,000 employees a few years later. Both companies are still using the solution and even expanded services. They love it, and I'm proud to say that working with CMS has been one of my greatest career contributions to I've made for my employers. Full speed ahead, CMS!

    • Gere Jordan
      Gere Jordan Review from Google
      5.0 ★

      Gere Jordan's Review Sourced from Google

      Highly innovative and experienced call center, live answering service, and IVR solutions firm based out of Columbus, Ohio. Can't say enough good things about this group and the valuable services they are able to provide. From basic receptionist services to fully customized mass notification solutions and software integration, they do it all and are one of those go-to vendors for anything customer service/communication/compliance/HR related.

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    3.7 3.7 (23)

  • Calling Agency

    B2B Lead Generation | B2B Appointment Setting | Cold Calling Services and More

    CallingAgency books qualified B2B appointments with decision makers for your sales team. We have served more than 2,100+ businesses across 50+ industries in the US, Canada, and Australia...

    Top Services:

    • Call Centers
    • Customer Support
    • Digital Marketing
    Location
    New Castle, Delaware
    Number of Employees
    250 - 499
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000

    Calling Agency Services

    • Call Centers
    • Customer Support
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Finance Industry
    • Real Estate Industry
    • Transportation & Logistics Industry
    Data sourced from the agency's DesignRush profile
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  • SLED Sales

    Public sector sales acceleration

    Our B2G sales team helps you set more meetings and win more deals with state and local government agencies at a fraction of the cost of hiring internally...

    Top Services:

    • Business Consulting
    • Call Centers
    • Phone Answering Services
    Location
    Tempe, Arizona
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000

    SLED Sales Services

    • Business Consulting
    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • National Sign Plazas
    • ServiceGuru
    • Blue Sky Strategy
    • Velawcity
    • Bravous
    Data sourced from the agency's DesignRush profile
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  • Flatworld Solutions

    Global BPO Company

    Flatworld Solutions (FWS) is a global company offering IT, Data Science, Data Mining, business consulting, and outsourcing solutions since 2002...

    Top Services:

    • BPO
    • Call Centers
    • Transcription Services
    • Phone Answering Services
    • Show more
    Location
    Princeton, New Jersey
    Number of Employees
    1000 & Up

    Flatworld Solutions Services

    • BPO
    • Call Centers
    • Transcription Services
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Alcon
    • Rogers
    • Msn
    Data sourced from the agency's DesignRush profile
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    3.0 3.0 (2)

  • Vozaa Solutions

    For Every Voice, We Deliver a Solution

    We help businesses connect with their customers through fast, friendly and reliable communication...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Show more
    Location
    Denver, Colorado
    Number of Employees
    250 - 499
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000

    Vozaa Solutions Services

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Milestone Constraction
    • Liku Transportation
    • Naseba Animal Nutrition
    Data sourced from the agency's DesignRush profile
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  • Group9 Communications

    Drive Costs From Your Business

    Headquartered in Atlanta, GA, Group9 specializes in finding the right cloud, collaboration, infrastructure, security and managed services providers to match your company's specific business and technology needs. From carrier, cloud, security, software, mobile, IoT and infrastructure services to contract...

    Top Services:

    • Cloud Consulting
    • Cybersecurity
    • Managed Services
    • IT Services
    • IT Compliance Solution
    • Show more
    Location
    Atlanta, Georgia
    Number of Employees
    Under 49
    Minimal Budget
    $10,000 - $25,000

    Group9 Communications Services

    • Cloud Consulting
    • Cybersecurity
    • Managed Services
    • IT Services
    • IT Compliance Solution
    • AI Development
    • IoT
    • Call Centers
    • Business Consulting
    • Big Data Analytics
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • EBSCO
    • Smartasset
    • PointeNorth Insurance
    • RWC
    • Cafe Valley
    • Logistics Plus
    • Bausch + Lomb
    • McHenry Savings
    • Hahn Automotive
    • MSA Safety
    Data sourced from the agency's DesignRush profile
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  • PromoCall

    Best Option For Nearshore Call Center Services

    We provide fully turnkey solutions handling legal setup, HR, payroll, accounting, compliance, facilities, and day-to-day supervision so our clients can focus exclusively on sales, growth, and performance. Write everything around this idea , this is the core service we offer...

    Top Services:

    • BPO
    • Call Centers
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Chula Vista, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $15/hr

    PromoCall Services

    • BPO
    • Call Centers
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Contempo Counseling
    • Lenditup
    • Protect Environmental
    Data sourced from the agency's DesignRush profile
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  • Nam Info Inc

    Connecting talent and technology

    NAM Info Inc. is a technology-forward talent management organization dedicated to bridging the gap between industry leaders and exceptional human resources. They pride themselves on delivering quality candidates, deep industry coverage, and knowledge-based training for consultants. Their commitment to...

    Top Services:

    • Digital Services
    • Staff Augmentation
    • IT Services
    • Call Centers
    • Show more
    Location
    Jersey City, New Jersey
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000

    Nam Info Inc Services

    • Digital Services
    • Staff Augmentation
    • IT Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Jetblue
    • Cognizant
    • Tech Mahindra
    Data sourced from the agency's DesignRush profile

    Nam Info Inc Reviews & Testimonials

    • Balaji Mariyappan
      Balaji Mariyappan Review from Google
      5.0 ★

      Balaji Mariyappan's Review Sourced from Google

      Friendly team. Small office but they have large vision for big tech and data related projects

    • Akshay Kumar
      Akshay Kumar Review from Google
      5.0 ★

      Akshay Kumar's Review Sourced from Google

      A Robust and Reliable Technology Based Talent Management Organisation with pool of talents of niche technical, functional and domain experts. They work on and own mobile based applications too with patents in few area. From my interactions with them - The management and workforce are really hard working, agile and ever ready for challenges. They have multiple out of the box and novel ideas in the field which shows their knack to make positive ground breaking impacts in their fields. Would recommend them highly to anyone who would like to work in this area or along with them.

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    5.0 5.0 (2)

  • Abstrakt Marketing Group

    B2B Lead Generation Powerhouse

    The powerhouse of B2B lead generation, Abstrakt Marketing Group is uniquely poised to maximize your growth potential. Founded a little over 10 years ago in St. Louis, we now serve 1700+ clients across the nation with 550 employees at our disposal! Our full-service approach and comprehensive inbound/outbound...

    Top Services:

    • Content Marketing
    • Social Media Marketing
    • Digital Marketing
    • Graphic Design
    • Creative Services
    • Show more
    Location
    St. Louis, Missouri
    Number of Employees
    500 - 999
    Average Hourly Rate
    $149/hr
    Minimal Budget
    $1,000 - $10,000

    Abstrakt Marketing Group Services

    • Content Marketing
    • Social Media Marketing
    • Digital Marketing
    • Graphic Design
    • Creative Services
    • Video Production
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Accounting Industry
    • Construction Industry
    • Finance Industry
    Data sourced from the agency's DesignRush profile

    Abstrakt Marketing Group Reviews & Testimonials

    • Nick B
      Nick B Review from Google
      5.0 ★

      Nick B's Review Sourced from Google

      With Abstrakt, I got more than just a web development team. They delivered a true comprehensive digital strategy. I hire Abstrakt for an update to the company website, with a focus on improving our Google search rankings. They started with a thorough strategy, tying their work back into specific goals and Google keywords. But the artistic talent showed with the actual site development. They wrote the text for each of the pages; each page was better than anything I could write. But beyond text, the images, site layout, colors, etc. They all reflected a consistent design language that subtly and constantly reinforced my marketing message. Even when I insisted on extra content that only appealed to a small market segment, they reformatted that content to drive the same compelling message as the rest of the site. And it worked. Within one week of launch, I got a new lead from the site. Abstrakt was a complete package of expertise. At every step, they delivered better than anything I could achieve. That was the expertise I valued.

    • Jillian Mayott
      Jillian Mayott Review from Google
      5.0 ★

      Jillian Mayott's Review Sourced from Google

      Working with Abstrakt has been a real partnership — you truly get back what you put into it. I’ve had the pleasure of working closely with Sarah Ernst, and she has been the key reason we continue to grow with Abstrakt. Sarah has taken the time to really understand the Alltek brand and has consistently presented it in a way that feels authentic, professional, and aligned with who we are. Because of her dedication and creativity, we’ve been able to not only expand our reach but also build genuine connections with new businesses. She is proactive, collaborative, and always focused on what will help us succeed — the kind of partner you want in your corner. Sarah is absolutely the standout of our experience with Abstrakt, and I can’t recommend her highly enough!

    • GPG Admin
      GPG Admin Review from Google
      5.0 ★

      GPG Admin's Review Sourced from Google

      We love Abstrakt Marketing Group! Every year they bring a large group of employees to volunteer at our shelter. They are such a fun, hard working group and we almost always have at least a couple employees that decide to adopt or foster a pet while they are here volunteering! Shout out to Abstrakt for giving back to their community in such a meaningful way! Thank you from your friends at Gateway Pet Guardians!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.5 4.5 (341)

  • Netquall

    Transforming Businesses Through Digital Innovation

    Netquall is a global IT solutions and technology services company specializing in web design and development, web applications, custom software development, graphic design, digital marketing, and professional IT training. The company emphasizes delivering quality solutions within deadlines while maintaining...

    Top Services:

    • Web Design
    • Web Development
    • Software Testing
    • Mobile App Development
    • Software Development
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    Location
    Wayne, New Jersey
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000

    Netquall Services

    • Web Design
    • Web Development
    • Software Testing
    • Mobile App Development
    • Software Development
    • Digital Marketing
    • Call Centers
    • Business Consulting
    • DevOps Consulting
    • IT Compliance Solution
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Ground Alliance
    • Blackbird Worldwide
    • Shuttle Driver
    Data sourced from the agency's DesignRush profile
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  • Startupuserspace

    Empowering Brilliant Founders From Zero To Traction

    Startupuserspace is a full-stack, AI driven marketing and sales Partner for early-stage startups. We help startups and scaleups expand into GCC, Africa, Asia, and Europe wit tailored go-to-market strategies and growth Solutions. We help founders go from idea to traction by acquiring their first paying...

    Top Services:

    • Digital Marketing
    • Web Design
    • Branding
    • SEO
    • Social Media Marketing
    • Show more
    Location
    Dover, Delaware
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000

    Startupuserspace Services

    • Digital Marketing
    • Web Design
    • Branding
    • SEO
    • Social Media Marketing
    • Email Marketing
    • Content Marketing
    • PPC
    • Graphic Design
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Network VC
    • Intuitive Investors Forum ( IIF)
    • MyBoat2
    • FiftyPoints Venture Capital
    • ImportCredit Global
    Data sourced from the agency's DesignRush profile
    Visit Website View Profile

  • Dispatching Answering Service

    Outsourced Answering Service For Dispatch

    Dispatching Answering Service provides 24/7/365 dispatch support and phone answering support for transport and service-based businesses. We help small and mid-sized businesses stay connected with their customers while also offering free digital marketing services to improve online visibility and growth...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • Digital Marketing
    • SEO
    • Show more
    Location
    Houston, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $6/hr
    Minimal Budget
    $1,000 - $10,000

    Dispatching Answering Service Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • Digital Marketing
    • SEO
    • Web Design
    • Web Development
    • PPC
    • Social Media Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Royal Taxi
    • Sal Limo Service Miami
    • Guelph Taxi
    • Allen Limousine, Inc
    • Eco Taxi
    Data sourced from the agency's DesignRush profile
    Visit Website View Profile

Call Center Companies by City

Call Center Companies by State

Call Centers Specializations in the US

Popular Services

Hiring Guide: How to Choose a Leading Call Center Company in the US

What can these companies do for business in the US?

They can help businesses manage and field phone communications.

Through a mix of inbound and outbound call answering services, these specialists strengthen customer trust, streamline the overall income of inquiries, and ultimately, improve the brand image.

Considering that over 70% of customers prefer to do business with a company that has a great reputation for quality customer service, organizations keenly employ call center specialists.

Apropos those findings, data also shows that 97% of customers are likely to tell their friends, family, or coworkers about a pleasant customer experience.

How long do companies typically commit to call center providers?

The most common contract length for call center services in the US ranges from 6 to 12 months, which allows enough time to onboard agents, familiarize them with the brand, stabilize outstanding tickets, and evaluate results.

Shorter engagements of 3 to 6 months are commonly used for seasonal support, pilot programs, or temporary coverage during peak demand.

Longer contracts lasting 12 to 36 months are common for enterprise-level programs that require dedicated teams, custom technology integrations, or compliance-heavy operations.

Contract length often depends on service complexity, expected call volume, industry regulations, and whether the provider is supporting a short-term initiative or an ongoing operation.

How can you choose the best call center provider for your business?

Choosing the right call center company in the United States requires aligning your business needs with a vendor’s capabilities across technology, service quality, and long-term performance.

Here are some things to consider when searching for a provider:

  1. Determine service scope
    Define whether you need inbound support, outbound sales, multilingual assistance, or omnichannel coverage.
  2. Seek candidates who can offer good scalability
    Choose providers that can scale agent capacity to support seasonal demand or business growth.
  3. Look into their industry experience
    Look for providers with experience in your industry so they understand customer expectations and regulatory requirements.
  4. Inquire about the technical setup and integrations
    Make sure the shortlisted candidates support phone, live chat, and SMS, can integrate with your CRM, and offer interactive voice response (IVR) tools and reporting dashboards.
  5. Ask about security practices
    Ask the agencies about their data protection practices, compliance standards, and uptime guarantees.
  6. Review performance history
    Validate call center companies’ quality and reliability through case studies, client references, and third-party reviews.

Need help finding a call center across the USA? Visit our Marketplace and send us a project brief. Based on your request, we'll send you five agency suggestions that meet the criteria.

How to find the right company on DesignRush that fits your budget?

We’ve shortlisted call center providers on DesignRush across multiple price points, so you can identify a vendor that's within your budget.

High budget: $50,000+
  • Protel BPO
  • Proten International
  • J TeleMarketing
Low budget: $25,000-$50,000
  • UnboundB2B
  • Servixer
  • Voicentric

Beyond budget, our agency directory allows you to filter agency profiles by location, area of expertise, agency reviews, client types, team size, and hourly rates.

What questions should be asked before hiring a professional call center company?

Before hiring one of these companies in the US, you should ask some of the following questions to make sure the candidate is a good fit for the project:

Relevant Background

  1. How many years have you been in operation?
  2. Do you have any client references from similar industries or sectors?
  3. In what languages can you offer support?

Services and Processes

  1. What type of call center services do you offer (inbound, outbound, customer service, telemarketing)?
  2. What software and tools do you use?
  3. Do you offer 24/7 support?
  4. What key performance indicators (KPIs) do you track?
  5. How is your pricing structured: per call, per minute, or a fixed monthly fee? Are there any setup fees?

Related to Your Project

  1. What type of onboarding can we expect?
  2. How will you ensure minimal downtime when implementing new systems or integrating with our existing processes and systems?
  3. How frequently can we expect reports?
  4. What is the minimum contract duration?
  5. How do you handle terminations or transitions?

 

Why People Trust DesignRush

Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding top call center companies in the USA. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

DesignRush rating logos on Trustpilot and Google

Learn more about DesignRush Agency Ranking Methodology. 

Sources

DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:

  • Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
  • The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.

Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Frequently Asked Questions About Call Center Companies

What services do these types of companies in US usually offer?

Call centers encompass specialized agencies that manage both incoming and outgoing customer phone calls, often providing customer service, technical support, or sales services. These providers use advanced technologies to route and handle calls efficiently, thus maintaining effective communication between businesses and their clients. 

They typically offer services such as:

  • Inbound customer support: Providers handle incoming calls related to general inquiries, complaints, billing questions, and service issues
  • Technical and help desk support: Agents assist customers with troubleshooting products, resolving service disruptions, and escalating complex problems
  • Outbound calling services: These include sales outreach, follow-ups, customer surveys, reminders, and customer retention calls
  • Order management and account support: Providers help process orders, manage returns, update customer information, and assist with payments
  • Multichannel support: Many providers engage customers through phone, email, live chat, SMS, and social media messaging
  • Appointment scheduling and lead qualification: Some providers manage bookings and screen inquiries before routing them internally

In the US, over 50% of companies outsource at least part of their customer service operations.

On the other hand, outsourced centers report agent utilization rates of approximately 85-90%, compared to 65-70% for in-house teams, which supports higher operational efficiency.

How much does it cost to hire these services in the United States?

Industry pricing benchmarks show that standard inbound customer support is commonly priced between $20 and $30 per hour for US-based agents, depending on coverage hours and agent experience. Pricing for call center firms in the United States is typically based on usage, call volume, and service complexity rather than a single flat rate.

More specialized services, such as advanced technical support or compliance-driven call handling, often cost more and typically range from $30 to $50 per hour due to higher training and skill requirements.

In addition to service fees, technology costs can significantly affect total pricing.

Call center software alone can cost around $75 per agent per month, and this figure does not include staffing, call handling, or operational services.

What additional costs should businesses expect beyond base pricing?

Many providers in the United States charge setup or onboarding fees for agent training, system integration, and quality assurance work, which may not be included in the hourly quote.

Technology and software can add separate expenses, such as customer relationship management (CRM) tools, call routing systems, or analytics platforms.

Infrastructure and operational overhead, including telecommunications, hardware, and office costs, also contribute to total expenses for US-based programs.

Finally, specialized services such as after-hours support, multilingual support, or advanced reporting often come with premium charges.

How long does it usually take to set up and begin with the services?

Launching a call center program in the United States typically takes anywhere from a few weeks to several months.

Small or virtual call center programs in the US can often launch within a few weeks, as setup usually involves selecting software, hiring agents, and completing training without physical infrastructure.

Larger on-site or traditional call centers typically require 3 to 6 months to launch due to facility setup, telephony, and hardware installation, large-scale hiring, and compliance requirements.

In general, the team size, service complexity, technology requirements, and whether the operation is virtual or on-site are the primary factors that determine how quickly a call center program can go live in the US. 

What types of businesses typically work with call center companies in the USA?

Many businesses rely on these companies to handle customer service and support, particularly when call volumes are high or 24/7 availability is required. Common industries include:

  • Telecommunications: Handles massive customer inquiries about plans, outages, billing, and tech issues that benefit from dedicated phone support
  • Healthcare: Needs structured patient communication for scheduling, billing, follow-ups, and after-hours assistance
  • Financial services and insurance: Requires careful call handling for claims, account questions, fraud alerts, and compliance issues
  • Retail and eCommerce: Manages order help, returns, delivery questions, and loyalty support that phone reps often resolve faster
  • Technology and SaaS: Uses live agents for onboarding, troubleshooting, and complex product explanations where self-service falls short
  • Travel, real estate, legal, and home services: Frequently convert incoming inquiries into bookings or leads, making missed calls costly

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