Our directory of top call center companies in USA is based on five criteria, reviewed by 12 experts, and supported by over 300 verified reviews, all to help you choose a reliable partner and grow your business with the right support.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
Vserve Ebusiness Solutions
VerifiedVerified by the DesignRush team for authenticity and credibility.Vserve Solution is a call center company serving U.S. businesses with inbound and outbound call center outsourcing, multilingual customer support, live chat, email, and omnichannel solutions across ecommerce, banking, telecom, logistics, and media industries, with 300+ agents and ISO 27001 certification...
Top Services:
- Logistics
- Accounting
- eCommerce Development
- BPO
- Call Centers
- Show more
- Location
- New York City, New York
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
AnswerConnect is a United States call center provider offering 24/7 live answering, virtual receptionist, live chat, appointment scheduling, and inbound call center services with bilingual support, serving legal, healthcare, real estate, ecommerce, and franchise businesses nationwide...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Location
- Portland, Oregon
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
MiXBS is a call center company serving U.S. businesses with inbound and outbound call center outsourcing, B2B contact center services, ecommerce and insurance support, and customer development, handling up to 16,000 daily interactions across logistics, healthcare, retail, and wellness industries...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Business Consulting
- BPO
- Show more
- Location
- Miami, Florida
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $12/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 4 Projects Listed
CCDocs is a documentation-focused team and platform that helps organizations manage, organize, and streamline their content workflows. It enables teams to collaborate on creating, editing, and maintaining documents efficiently, ensuring consistency and accuracy across projects. By providing tools for version...
Top Services:
- Call Centers
- Location
- Houston, Texas
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $5/hr
Influx is a U.S. call center provider delivering 24/7 outsourced customer support, call center, and technical support services on flexible month-to-month plans, serving 750+ brands across ecommerce, SaaS, fintech, and healthcare since 2013, targeting 95%+ CSAT...
Top Services:
- Customer Support
- Call Centers
- BPO
- HR Outsourcing
- AI Development
- Show more
- Location
- West Hollywood, California
- Number of Employees
- 1000 & Up
- Portfolios Count
- 2 Projects Listed
Staffwiz helps startups and growing businesses hire top-tier global remote talent with up to 70% payroll savings. Choose from fully managed or direct hire models, and start building your remote team in weeks, not months...
Top Services:
- Call Centers
- BPO
- Phone Answering Services
- Location
- New York City, New York
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $5/hr
Your business depends on your IT systems. Were confident that we are the only network services, computer support, or IT consulting business in Alabama that provides these benefits to your business...
Top Services:
- IT Services
- Cybersecurity
- Managed Services
- Web Design
- Business Consulting
- Show more
- Location
- Birmingham, Alabama
- Number of Employees
- Under 49
- Average Hourly Rate
- $150/hr
- Portfolios Count
- 1 Project Listed
We help businesses connect with their customers through fast, friendly and reliable communication...
Top Services:
- BPO
- Call Centers
- Customer Support
- Phone Answering Services
- Show more
- Location
- Denver, Colorado
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
Fair Capital, your premier debt collection agency. Effective and affordable with a 'no recovery, no fee' policy. Maximum results with a positive approach...
Top Services:
- Customer Support
- Business Consulting
- Accounting
- Call Centers
- Show more
- Location
- Spring Valley, New York
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 1 Project Listed
professioanl Concept is become a growth factor for many business in USA. We work professional and with criteria...
Top Services:
- Web Design
- WordPress Website Design
- Call Centers
- AEO
- SEO
- Show more
- Location
- Cleveland, Ohio
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
TaskUs partners with the worlds most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world...
Top Services:
- Transcription Services
- BPO
- Call Centers
- Location
- New Braunfels, Texas
- Number of Employees
- 1000 & Up
Call Point Business Solutions Ltd. is a business process outsourcing company established in 2017. The company provides customer-facing, administrative, technical, financial and sales support services to international businesses...
Top Services:
- Digital Services
- Digital Strategy
- Reputation Management
- BPO
- Call Centers
- Show more
- Location
- Comanche, Texas
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Top Virtual Assistant is a remote staffing and virtual assistant service provider helping businesses streamline daily operations, reduce administrative workload, and scale their teams...
Top Services:
- Phone Answering Services
- Business Consulting
- Call Centers
- AEO
- Digital Marketing
- Show more
- Location
- Philadelphia, Pennsylvania
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $60/hr
- Minimal Budget
- $10,000 - $25,000
Newton Workforce is a multidisciplinary workforce and outsourcing company based in Lebanon, providing integrated business support solutions across Lebanon and the region. We assist startups, SMEs, multinational corporations, NGOs, and investors with Employer of Record (EOR), payroll management, HR...
Top Services:
- BPO
- HR Outsourcing
- Call Centers
- Customer Support
- Translation Services
- Show more
- Location
- Lebanon, Oregon
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $100/hr
- Minimal Budget
- $1,000 - $10,000
The Peak Hire helps busy founders and growing teams reclaim their time with dependable virtual assistants matched to their actual workflows. Our remote professionals support administration, customer service, sales, recruiting, operations, bookkeeping, CRM management, scheduling, inbox management and lead...
Top Services:
- BPO
- HR Outsourcing
- Phone Answering Services
- Customer Support
- Call Centers
- Show more
- Location
- Miami, Florida
- Number of Employees
- Under 49
- Average Hourly Rate
- $20/hr
- Minimal Budget
- Under $1,000
Call Center Companies by City
Call Center Companies by State
Call Centers Specializations in the US
Popular Services
Hiring Guide:Â How to Choose a Leading Call Center Company in the US
What can these companies do for business in the US?
They can help businesses manage and field phone communications.
Through a mix of inbound and outbound call answering services, these specialists strengthen customer trust, streamline the overall income of inquiries, and ultimately, improve the brand image.
Considering that over 70% of customers prefer to do business with a company that has a great reputation for quality customer service, organizations keenly employ call center specialists.
Apropos those findings, data also shows that 97% of customers are likely to tell their friends, family, or coworkers about a pleasant customer experience.
How long do companies typically commit to call center providers?
The most common contract length for call center services in the US ranges from 6 to 12 months, which allows enough time to onboard agents, familiarize them with the brand, stabilize outstanding tickets, and evaluate results.
Shorter engagements of 3 to 6 months are commonly used for seasonal support, pilot programs, or temporary coverage during peak demand.
Longer contracts lasting 12 to 36 months are common for enterprise-level programs that require dedicated teams, custom technology integrations, or compliance-heavy operations.
Contract length often depends on service complexity, expected call volume, industry regulations, and whether the provider is supporting a short-term initiative or an ongoing operation.
How can you choose the best call center provider for your business?
Choosing the right call center company in the United States requires aligning your business needs with a vendor’s capabilities across technology, service quality, and long-term performance.
Here are some things to consider when searching for a provider:
- Determine service scope
Define whether you need inbound support, outbound sales, multilingual assistance, or omnichannel coverage. - Seek candidates who can offer good scalability
Choose providers that can scale agent capacity to support seasonal demand or business growth. - Look into their industry experience
Look for providers with experience in your industry so they understand customer expectations and regulatory requirements. - Inquire about the technical setup and integrations
Make sure the shortlisted candidates support phone, live chat, and SMS, can integrate with your CRM, and offer interactive voice response (IVR) tools and reporting dashboards. - Ask about security practices
Ask the agencies about their data protection practices, compliance standards, and uptime guarantees. - Review performance history
Validate call center companies’ quality and reliability through case studies, client references, and third-party reviews.
Need help finding a call center across the USA? Visit our Marketplace and send us a project brief. Based on your request, we'll send you five agency suggestions that meet the criteria.
How to find the right company on DesignRush that fits your budget?
We’ve shortlisted call center providers on DesignRush across multiple price points, so you can identify a vendor that's within your budget.
| High budget: $50,000+ |
|
| Low budget: $25,000-$50,000 |
|
Beyond budget, our agency directory allows you to filter agency profiles by location, area of expertise, agency reviews, client types, team size, and hourly rates.
What questions should be asked before hiring a professional call center company?
Before hiring one of these companies in the US, you should ask some of the following questions to make sure the candidate is a good fit for the project:
Relevant Background
- How many years have you been in operation?
- Do you have any client references from similar industries or sectors?
- In what languages can you offer support?
Services and Processes
- What type of call center services do you offer (inbound, outbound, customer service, telemarketing)?
- What software and tools do you use?
- Do you offer 24/7 support?
- What key performance indicators (KPIs) do you track?
- How is your pricing structured: per call, per minute, or a fixed monthly fee? Are there any setup fees?
Related to Your Project
- What type of onboarding can we expect?
- How will you ensure minimal downtime when implementing new systems or integrating with our existing processes and systems?
- How frequently can we expect reports?
- What is the minimum contract duration?
- How do you handle terminations or transitions?
Sources
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Why companies trust DesignRush
Every agency is independently vetted before it can be listed or ranked
4.8
4.8Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.
Frequently Asked Questions About Call Center Companies
What services do these types of companies in US usually offer?
Call centers encompass specialized agencies that manage both incoming and outgoing customer phone calls, often providing customer service, technical support, or sales services. These providers use advanced technologies to route and handle calls efficiently, thus maintaining effective communication between businesses and their clients.Â
They typically offer services such as:
- Inbound customer support: Providers handle incoming calls related to general inquiries, complaints, billing questions, and service issues
- Technical and help desk support: Agents assist customers with troubleshooting products, resolving service disruptions, and escalating complex problems
- Outbound calling services: These include sales outreach, follow-ups, customer surveys, reminders, and customer retention calls
- Order management and account support: Providers help process orders, manage returns, update customer information, and assist with payments
- Multichannel support: Many providers engage customers through phone, email, live chat, SMS, and social media messaging
- Appointment scheduling and lead qualification: Some providers manage bookings and screen inquiries before routing them internally
In the US, over 50% of companies outsource at least part of their customer service operations.
On the other hand, outsourced centers report agent utilization rates of approximately 85-90%, compared to 65-70% for in-house teams, which supports higher operational efficiency.
How much does it cost to hire these services in the United States?
Industry pricing benchmarks show that standard inbound customer support is commonly priced between $20 and$30 per hour for US-based agents, depending on coverage hours and agent experience. Pricing for call center firms in the United States is typically based on usage, call volume, and service complexity rather than a single flat rate.
More specialized services, such as advanced technical support or compliance-driven call handling, often cost more and typically range from $30 to $50 per hour due to higher training and skill requirements.
In addition to service fees, technology costs can significantly affect total pricing.
Call center software alone can cost around $75 per agent per month, and this figure does not include staffing, call handling, or operational services.
What additional costs should businesses expect beyond base pricing?
Many providers in the United States charge setup or onboarding fees for agent training, system integration, and quality assurance work, which may not be included in the hourly quote.
Technology and software can add separate expenses, such as customer relationship management (CRM) tools, call routing systems, or analytics platforms.
Infrastructure and operational overhead, including telecommunications, hardware, and office costs, also contribute to total expenses for US-based programs.
Finally, specialized services such as after-hours support, multilingual support, or advanced reporting often come with premium charges.
How long does it usually take to set up and begin with the services?
Launching a call center program in the United States typically takes anywhere from a few weeks to several months.
Small or virtual call center programs in the US can often launch within a few weeks, as setup usually involves selecting software, hiring agents, and completing training without physical infrastructure.
Larger on-site or traditional call centers typically require 3 to 6 months to launch due to facility setup, telephony, and hardware installation, large-scale hiring, and compliance requirements.
In general, the team size, service complexity, technology requirements, and whether the operation is virtual or on-site are the primary factors that determine how quickly a call center program can go live in the US.Â
What types of businesses typically work with call center companies in the USA?
Many businesses rely on these companies to handle customer service and support, particularly when call volumes are high or 24/7 availability is required. Common industries include:
- Telecommunications: Handles massive customer inquiries about plans, outages, billing, and tech issues that benefit from dedicated phone support
- Healthcare: Needs structured patient communication for scheduling, billing, follow-ups, and after-hours assistance
- Financial services and insurance: Requires careful call handling for claims, account questions, fraud alerts, and compliance issues
- Retail and eCommerce: Manages order help, returns, delivery questions, and loyalty support that phone reps often resolve faster
- Technology and SaaS: Uses live agents for onboarding, troubleshooting, and complex product explanations where self-service falls short
- Travel, real estate, legal, and home services: Frequently convert incoming inquiries into bookings or leads, making missed calls costly