Carolina Silva Review from Google

5.0 ★

Carolina Silva's Review Sourced from Google

Answering Service Care is incredible! They answer every call with professionalism, warmth, and compassion which is exactly what our nonprofit needs to support people in crisis. Reliable, friendly, and a true extension of our team. Highly recommend!

Jessica Michalak Review from Google

1.0 ★

Jessica Michalak's Review Sourced from Google

Was recommended Nexa for an after-hours answering service and things seemed fine until they weren’t. One of my colleagues noticed we hadn’t received a call summary in a while, and we eventually found out they hadn’t taken a single call in over TWO months. When I called to ask why calls weren’t being forwarded, and why we were never notified, I was told they “have too many customers to keep an eye on each one.” Despite this, we were billed every month, even though they didn’t answer one call. I was told a supervisor would follow up. No one ever did. Our IT team confirmed multiple times that it wasn't an issue on our end but that was what Nexa claimed it to be. After sending two additional emails with no response, I finally emailed to cancel. Only then did I hear back, receiving a cancellation form and a generic “sorry to see you go.” Don’t waste your time. This is not a legitimate answering service if customer support is essentially nonexistent.

Tara Miller Review from Google

5.0 ★

Tara Miller's Review Sourced from Google

CCS has been a lifesaver for our business! We have people who man the phones 24/7, but in the event a call is missed, for whatever reason, CCS steps in, handles the call, gets all the pertinent information, sends us a text and then calls to ensure we got the message. We've used them for a few years now and are very happy with the cost and service. If you're looking for a backup/after hours answering service solution, try these folks!

Eloy Perez Review from Google

1.0 ★

Eloy Perez's Review Sourced from Google

DO NOT DO BUSINESS WITH THIS SERVICE. I cannot emphasize enough that the pricing and presentation are very misleading. We had a previous answering service that we were paying less than $50 a month for when they solicited our partnership. The representative, Chrissy Lochner, recommended the $99 per month plan with the commitment to review after the first month came in; that NEVER happened. Here we are 3 months and SEVEN THOUSAND DOLLARS later when we were finally able to cancel the services. When I called to speak with the billing department the representative Dianne Archerd, stated she was only in the billing department and would need to switch me over to her customer service department, she placed me on a 40+ minute hold and then the phone went silent. I guess that is their “Customer Service” at its best. Now you know how they came up with $7,000 of over the limit minutes and fees on their billing! They are now sending an outstanding invoice for an additional $1,274. Please do your due diligence before getting into business with this company.

Natalie Cadarette Review from Google

5.0 ★

Natalie Cadarette's Review Sourced from Google

Our company switched to CCS about 6 months ago, and we have nothing but raving reviews. Coming from a challenging partnership with another vendor, CCS solved all of the challenges we had faced and has helped us reach our goals in as little as a few months. The team is extremely kind and easy to work with, flexible with our process, and the caller experience is superb. Customer service is top- notch from admin to agent and they are incredibly responsive. Highly recommend!

Nick Resto Review from Google

5.0 ★

Nick Resto's Review Sourced from Google

We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.

Fred Paskell Review from Google

5.0 ★

Fred Paskell's Review Sourced from Google

Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼

Stasia Creek 406 East Realty Review from Google

5.0 ★

Stasia Creek 406 East Realty's Review Sourced from Google

Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!

Brandon Lancaster Review from Google

5.0 ★

Brandon Lancaster's Review Sourced from Google

Big Shoutout to Jason Shouldice at Call Center Doctors! We've tried leads before and got nowhere. Were closing at nearly 50 percent with them. Definitely worth the investment! I highly recommend Call Center Doctors! Below is one of the roofs we got through Call Center Doctors! It really works!

Richard Vasquez Review from Google

5.0 ★

Richard Vasquez's Review Sourced from Google

Mike at the call center doctors is the best, He’s honest and quick to your service! I would recommend these guys every time you need leads if you’re a new customer Doing research, I can guarantee you this is the best Company to go with🔥

Shawn Hardy Review from Google

5.0 ★

Shawn Hardy's Review Sourced from Google

I’ve tried a lot of different lead generation companies for my roofing business, and Call Center Docs has been the best by far. The leads I get from them are real, solid, and actually turn into jobs, not just random calls or bad info like I’ve gotten elsewhere. It’s been a huge difference for my business, and I can honestly say they’ve given me the highest quality leads I’ve ever worked with.

Sundar Kasyap Review from Google

5.0 ★

Sundar Kasyap's Review Sourced from Google

Our small clinic in Texas was struggling with billing and insurance claims. Invensis’ Revenue Cycle Management services turned that around quickly. Claims are processed faster, and denials have decreased. They're professional, easy to work with, and understand the U.S. healthcare system inside out.

Prem Kumar Review from Google

5.0 ★

Prem Kumar's Review Sourced from Google

We partnered with Invensis Inc for eCommerce support, and it's been a game-changer. Our order processing, returns, and customer service have become faster and more accurate. The team is responsive, US-business savvy, and really understands online retail. Highly recommend for any U.S.-based business looking to streamline operations.

Rush Hambleton Review from Google

5.0 ★

Rush Hambleton's Review Sourced from Google

Our school had 3CX phones but they were never /quite/ right - until we found Jim at Cove Central. (The 4th vendor we tried!) He us to a linux installation (much smaller footprint than windows), then helped us clean out lots of cruft and bad settings from the previous vendors. Their staff is awesome, especially the day they stayed on the line with me as I visited 30+ legacy handsets to do a manual fix that couldn't be automated. Josh is a delight to work with. Jim is great and super reasonable. Best of all, we saved money by having CC manage our phone lines. I'd recommended CC to peers at other schools.

Tom Siegel Review from Google

5.0 ★

Tom Siegel's Review Sourced from Google

Cove Central is easy to work with, knowledgeable and provide a great service. We were truly thrilled with the capabilities of our VOIP service and whenever we have questions, anyone on the Cove Central team seems to be able to help us out immediately. Highly recommend.

Teresa Staszczyszyn Weybrew Zucker Review from Google

5.0 ★

Teresa Staszczyszyn Weybrew Zucker's Review Sourced from Google

Working with Jim Whitaker is like have your favorite person who is a techy. He is clear , concise and incredibly knowledgeable. He responds quickly and always helps make the process effortless. I recommend him over and over again. We all have so much to do - and when things go "wonky" its so wonderful to have someone you can always count on to help. The best of the best.

Jackie B Review from Google

1.0 ★

Jackie B's Review Sourced from Google

Extremely disappointing experience with Answer United. We signed up expecting a professional answering service that would follow our script, properly represent our company, and provide transcripts/recordings of calls as promised. None of that happened. Within the first weekend of service, we lost multiple jobs due to calls being handled poorly and the script not being followed. The representatives often sounded unfamiliar with our business and procedures, which reflected badly on our company. When we requested transcripts and recordings, we were told would be available; they were never provided. Customer service was also very frustrating to deal with. When I asked for a refund because the service was not delivered as agreed, I was told they had already invested time setting up the account and script. We invested employee time into that process as well, only for the agreed-upon procedures to be ignored. After bringing up these issues, communication largely stopped, and calls/emails went unanswered. Based on our experience, I would strongly recommend looking elsewhere if you want an answering service that will professionally represent your business.

Deep R Review from Google

3.0 ★

Deep R's Review Sourced from Google

I used their service for a little over a year. They are very good at taking calls and usually answer them promptly. They would then pass on the message via email, though often some things in the message didn't make it across. However, if that was all I needed, then an answering machine would have been enough, I hired them as a virtual receptionist and to make appointments. Ultimately I left their service because, after more than a year they seemed to know very little about my business, they routinely had trouble answering callers' basic questions about the business. They often bungled appointment taking and I felt they were costing me business. I worked with them multiple times to change the script but still to no avail, they just didn't do a very good job as a VR. I think using them as a message-taking service is fine but would not expect anything more of them.

Jon Liebertz Review from Google

5.0 ★

Jon Liebertz's Review Sourced from Google

Our favorite vendor, Answer United! As a growing company with a handful of Customer Care staff inhouse, we had a critical need to find a partner that could handle our call influxes during prime time as well as assist in creating an Emergency Line which our clients could use that would reach our after hours manager. Barbara and the Answer United group have exceeded our expectations in not only the quality of service, but their ability to make small, custom changes that really boost our ability to provide a higher level of communication to our customers. Looking forward to expanding our business relationship into the 2020 year!

Jyoti Chakrapani Review from Google

1.0 ★

Jyoti Chakrapani's Review Sourced from Google

They hire in lots and then fire in bulk..just project based...and they cut your pf without actually holding one... rubbish company ...

Keerthi Kandra Review from Google

1.0 ★

Keerthi Kandra's Review Sourced from Google

Wrost experience. I went interview and they are conducting one exam I have written all the things correct but they are telling wait i will discuss with manager and informing you like that. Totally they are wasted my time. Wrost experience

Akshay kumar Review from Google

1.0 ★

Akshay kumar's Review Sourced from Google

Don't go here if your time is really value to you, because if any girl is waiting in reception for interview then don’t even think to attend interview because they will not hire you they will hire only that girl. managers will also come out of theirs cabin and chit chat with girls but no one will ask about you... company infrastructure is also not good.

Lucero Mejia Review from Google

5.0 ★

Lucero Mejia's Review Sourced from Google

We recently got a brand kit from Certified SEO PROS, and it was exactly what we needed. Clean, professional, and on point with our vision. They really took the time to understand our brand and it shows in every detail. Highly recommend if you want your business to actually stand out and feel cohesive. Solid team.

Sarah Carter Review from Google

5.0 ★

Sarah Carter's Review Sourced from Google

Starting a restaurant is overwhelming, but having a professional website that actually works for your business makes all the difference. The team made the process so easy, they took my vision, gave expert recommendations, and built a beautiful, user-friendly site that showcases our menu, takes reservations, and even helps with online orders. I was worried about the tech side of things, but they walked me through everything and made sure I could manage updates on my own. The best part? We started getting customers through our website almost immediately! If you're launching a restaurant and need a site that actually helps you grow, I can't recommend them enough!

Carlos Saunders Review from Google

5.0 ★

Carlos Saunders's Review Sourced from Google

We've been getting our SEO and website done with certified since they were custom VS. Same great service even with the new rebrand. Highly recommend

Lisa Colucci Review from Google

5.0 ★

Lisa Colucci's Review Sourced from Google

Excellent service! Hemil is always quick to respond and resolves any issues effectively. Would highly recommend.