Looking for a credible virtual receptionist company to elevate customer experience and improve operational efficiency? We explored authentic client feedback, relevant case studies, and the industry standing of numerous candidates to help businesses like yours discover the best outsourced receptionist services. Browse our directory and personalize your search by location, pricing, minimum budget, team size, and other criteria.

After evaluating hundreds of companies, we carefully selected a list of top virtual receptionist companies, considering their services, awards, portfolios, industry reputation, pricing, and client reviews. Examine these leading agencies and their specializations to find a trustworthy partner to grow your business.

The Number 1 Virtual Receptionist Company as Selected by DesignRush Is...

PATLive

PATLive homepage-screenshot
[Source: PATLive]
  • Best for: Overall
  • Average hourly rate: Inquire
  • Minimum budget: Inquire
  • Founded: 1990
  • Size: 100-249
  • Location: Tallahassee, FL
  • Notable clients: Law Office of A. James Mullaney, Diamond Equity, Jonesly MMA Academy, Brovil Associates, Kav Real Estate Services

On a mission to create engaging customer interactions, PATLive provides virtual receptionists that seamlessly integrate with clients’ teams. Its customer service portfolio comprises live call answering, call screening and transfers, message taking, lead collection, sales calls, appointment scheduling, event registrations, emergency dispatch, and new client intake, among others. The company incorporates various software solutions to enable a more streamlined workflow, including Calendly, SalesForce, BigCommerce, Shopify, Clio, PropertyWare, and Yardi. With roots in the telecom industry, PATLive has delivered above-and-beyond customer service for over 33 years.

PATLive Success Story

  • Challenge: Family law attorney James Mullaney was running his practice alone, rendering him unable to answer many calls from clients and customers, resulting in a significant opportunity loss.
  • Solution: Helping the client transition smoothly from its previous provider, PATLive started answering calls within days. Its team captured leads, took notes, set appointments, saved voicemails, and forwarded relevant calls. Plus, PATLive’s app lets Mullaney listen to voice messages and review the team’s work at his convenience.
  • Results: Because of PATLive’s support, Mullaney gained new clients, enriched existing client relationships, and saved 25% on overhead costs. Mullaney was impressed by the virtual receptionist company, mentioning how the agency already knew to forward judge calls directly to him.

Check PATLive Agency Profile

Nexa

Nexa Receptionists homepage-screenshot
[Source: Nexa]
  • Best for: Call overflows
  • Average hourly rate: Inquire
  • Minimum budget: Inquire
  • Founded: 2015
  • Size: 100-249
  • Location: Phoenix, AZ
  • Notable clients: The ICEE Company, Fuze, ChasRoberts A/C & Plumbing, Silver Peak, Colorado Disaster Restoration

Empowering businesses by building human-centric customer relationships, Nexa customizes its virtual receptionist services to match client needs. The portfolio includes 24/7/365 live virtual receptionist, lead capture, sales intake, outbound sales, calling campaigns, live chat services, text messaging, customer relationship management (CRM) software integration, and reporting and analytics. Nexa also supplements these services with artificial intelligence (AI), encouraging clients to find the right balance between human receptionists and AI technology according to their needs.

Nexa Success Story

  • Challenge: Operating with a small team, a plumbing business struggled to answer customer calls. The lack of a designated workforce led to long wait times, missed calls during and after work hours, and slow response times during emergencies.
  • Solution: Nexa provided a full-service virtual receptionist team, comprised of both Spanish and English speakers, to handle call overflows and cover nights, weekends, and holidays. Emergency dispatch services were also employed, with the company conducting triages and escalations for quicker response times. The client also enlisted outbound call services to increase its sales.
  • Results: With the support of Nexa, the client responded to calls within 3 rings, covered 85% of after-hours calls, and boosted conversions by 25%, with 50% of the answered calls being leads. All these efforts resulted in a $20,000-$50,000 revenue increase per dedicated agent and a tenfold increase in return on investment (ROI).

Check Nexa Agency Profile

Jill’s Office

Jill’s Office homepage-screenshot
[Source: Jill’s Office]
  • Best for: Outbound calls
  • Average hourly rate: Inquire
  • Minimum budget: Inquire
  • Founded: 2015
  • Size: 100-249
  • Location: Ogden, UT
  • Notable clients: The Social Media Pros, Kalfas Landscaping, DAPrDAN, The Smarter Garage, SouthEast Softwash

Aspiring to help businesses build meaningful customer connections, Jill’s Office provides holistic virtual receptionist services comprised of inbound and outbound calls, appointment scheduling, customer service, and website chat. Complementary to the service, the company offers on-the-spot bids, lead follow-ups and qualifications, bilingual receptionists, around-the-clock answering services, and customized scripting. Another notable offer of the virtual receptionist company includes a 14-day happiness guarantee policy, intended to assure businesses of its quality service.

Jill’s Office Success Story

  • Challenge: Despite effectively generating new leads for its clients, a small advertising agency was on the verge of losing business. With the clients lacking the resources to follow up on the new leads the agency was sending and schedule appointments, the need for an experienced customer service team was evident.
  • Solution: Jill’s Office partnered with the small advertising agency, supplementing its lead-generating services with outbound calls. It conducted follow-up calls and filtered low-quality leads. To maximize the impact, it also cultivated leads, providing more information about the business and scheduled appointments.
  • Results: Through Jill’s Office’s professionalism, the small advertising agency’s clients reported a scheduled rate of up to 60% — double the previous numbers. They also regained lost business opportunities, thus multiplying their ROI by twofold.

Check Jill's Office Agency Profile

VoiceNation

VoiceNation homepage-screenshot
[Source: VoiceNation]
  • Best for: Afterhours coverage
  • Average hourly rate: Inquire
  • Minimum budget: Under $1,000
  • Founded: 2001
  • Size: 1,000 & Up
  • Location: Duluth, GA
  • Notable clients: Featherlite, BMW, Eagle Biosciences, The Federal Savings bank, PMB Insurance Corporation

Dedicated to providing top-tier customer service, VoiceNation offers call transferring, bilingual answering, customized responses, 24/7 call answering, order processing, appointment scheduling, CRM integration, and online dashboard management services. On account of its award-winning services and 23 years of expertise, over 90,000 businesses trust VoiceNation to handle their outsourcing receptionist services. Notably, VoiceNation has received recognitions from Inc 5,000, Association of TeleServices International, and Great Place to Work®.

VoiceNation Success Story

  • Challenge: Trailer manufacturer Featherlite understood the importance of answering calls for customer experience and business growth. However, it could not handle all incoming calls, especially during promotional periods.
  • Solution: VoiceNation’s team delivered personable and attentive customer support, addressing client inquiries. The team was scheduled to answer customer calls from Friday evening to Monday morning, taking over Featherlite’s call overflow and providing around-the-clock answering service to ensure no call was missed or transferred to voicemail.
  • Results: With VoiceNation’s assistance, Featherlite answered all customer calls, improving customer experience, sales, and overall revenue.

Check VoiceNation Agency Profile

Smith.ai

Smith.ai homepage-screenshot
[Source: Smith.ai]
  • Best for: Lead capturing
  • Average hourly rate: $15
  • Minimum budget: Inquire
  • Founded: 2015
  • Size: 100-249
  • Location: Los Altos, CA
  • Notable clients: Convert It Marketing, CMIT Solutions, Colorado Snoring and Sleep Apnea Center, Persevus, Chestnut Hill Legal

Smith.ai uses a unique synergy of human and artificial intelligence (AI) to drive client success. Its virtual receptionist service covers around-the-clock call answering, live chat, bilingual receptionists, appointment booking, call recording and transcriptions, outbound calls, warm phone transfers, and payment collection. With its proprietary AI solution and outsourced receptionist services, Smith.ai has helped over 3,000 businesses achieve customer success.

Smith.ai Success Story

  • Challenge: Despite producing high-quality leads for its law clients, Convert It Marketing realized that 33% of the leads were lost due to the firms’ inability to follow up on them. To remedy this situation, it partnered with Smith.ai to combine its turnkey marketing solutions with the agency's customer support services into an integrated product.
  • Solution: Smith.ai’s virtual receptionists managed inbound calls 24/7 and scheduled appointments directly on the attorneys' calendars. As part of the service, the team screened leads, blocked spam calls, and conducted warm phone transfers, allowing the legal firms to dedicate their time and resources to high-converting leads.
  • Results: Upon reviewing its data, Convert It Marketing discovered that Smith.ai captured over 50% of leads that would otherwise have been lost due to the lawyers’ lack of resources. Additionally, the client marked a 122% increase in call handling rate, higher revenue, and lower client churn rate.

Check Smith.ai Agency Profile

AnswerForce

AnswerForce homepage-screenshot
[Source: AnswerForce]
  • Best for: Franchise answering service
  • Average hourly rate: Inquire
  • Minimum budget: Under $1,000
  • Founded: 2017
  • Size: 100-249
  • Location: Portland, OR
  • Notable clients: Mathnasium, Ace Handyman, TeamLogic IT

AnswerForce is an outsourced receptionist services company offering message taking, live call transfer, appointment scheduling, lead capturing and qualifying, bilingual answering, and after-hours answering. The company provides scheduling solutions, live chat widgets, business phone lines, team messaging, and video meeting software to further supplement its client's customer service capabilities. By providing human-centric customer services, AnswerForce has helped hundreds of businesses expand their operations.

AnswerForce Success Story

  • Challenge: Because Mathnasium relied on voicemail to capture calls during busy periods and after office hours, it lost 30% of potential business opportunities across its franchisees. Recognizing AnswerForce’s expertise with franchise live answering services, Mathnasium enlisted the virtual receptionist company’s services.
  • Solution: Valuing every customer interaction, AnswerForce’s receptionists enabled 24/7 availability via phone and web, responding to every incoming phone call and live chat. It also booked appointments and captured leads while integrating with Mathnium’s custom solution, Radius.
  • Results: Over the course of the four-year partnership, AnswerForce has managed an impressive volume of Mathnasium’s calls, totaling over 180,000 interactions across 150 franchises. This extensive support has not only accommodated over 6,700 new customer inquiries but also significantly contributed to Mathnasium’s expansion across the US, Canada, and the United Kingdom.

Check AnswerForce Agency Profile

AnswerFirst Communications

AnswerFirst Communications homepage-screenshot
[Source: AnswerFirst Communications]
  • Best for: Live call answering
  • Average hourly rate: Inquire
  • Minimum budget: Inquire
  • Founded: 1998
  • Size: Under 49
  • Location: Tampa, FL
  • Notable clients: Avid Property Management Inc, Bayer Health Care, NPR, PBS, Heinz

Combining experience, skilled talent, and technology, AnswerFirst Communications provides end-to-end virtual receptionist services, covering live call answering, patching, message taking, appointment scheduling, and software integrations. From phone calls to emails, web chats, text messages, and social media messages, the agency handles 3.5 million customer communications annually, with a six-second average time-to-answer rate and a 2% caller disconnect record. Recognizing this excellence, thousands of leading global brands and organizations have trusted AnswerFirst Communications for their customer services.

AnswerFirst Communications Success Story

  • Challenge: Initially, Avid Property Management answered after-hours and emergency calls in-house. However, the number of callers quickly increased, prompting it to enlist outsourced receptionist services to meet the demand.
  • Solution: AnswerFirst Communications' receptionists answered calls in a timely and professional manner and handled call overflows when the client's in-house team was over capacity. The team was also tasked with covering after-business hours, weekends, and holidays, ensuring the client's customers were always attended to. As part of the service, AnswerFirst Communications recorded every call, allowing the client to review customer statements and get more accurate details.
  • Results: In providing outstanding and reliable customer service, AnswerFirst Communications exceeded Avid Property Management’s expectations. Due to the lucrative collaboration, Avid Property Management has continued working with the virtual receptionist company for several years.

Check AnswerFirst Communications Agency Profile

LEX Reception

LEX Reception homepage-screenshot
[Source: LEX Reception]
  • Best for: Legal phone answering service
  • Average hourly rate: Inquire
  • Minimum budget: Inquire
  • Founded: 2012
  • Size: 250-499
  • Location: Portland, OR
  • Notable clients: Hammerschmidt, Stickradt, and Associates, Elzinga & Associates, Socaz Painting, Reynolds Defense Firm, Your Practice Mastered

As a virtual receptionist company, LEX Reception caters predominantly to law businesses, delivering 24/7 call answering, lead intake services, bilingual receptionists, appointment scheduling, and outbound calling services. To seamlessly blend with clients’ teams and provide satisfactory customer services, the company offers integration with various niche software and CRM solutions, including Clio, MyCase, LawPay, and Filvine. Throughout its 12 years of industry experience, LEX Reception has amassed over 900 positive reviews from satisfied clients, attesting to its credibility and service quality.

LEX Reception Success Story

  • Challenge: Hammerschmidt, Stickradt, and Associates understood that every missed call could mean a lost business opportunity. While the law firm could handle incoming customer calls during working hours, it needed a virtual receptionist company to cover after-work hours, including weekends.
  • Solution: LEX Reception appointed agents to capture potential leads on nights and weekends, wherein they answered calls with a warm and professional tone. The agents followed a script to give the impression that they were a part of the client’s in-house team. Across the service, they noted important information and scheduled appointments to assist the client in following up on the lead.
  • Results: Within the first weekend, LEX Reception scheduled 2 potential customers, earning the client about $4,000-$5,000 in revenue. In providing after-hours and weekend answering services, the agency minimized the chances of the leads going to the competition due to the client missing its calls.

Check LEX Reception Agency Profile

AnswerConnect

AnswerConnect homepage-screenshot
[Source: AnswerConnect]
  • Best for: Appointment booking
  • Average hourly rate: Inquire
  • Minimum budget: Under $1,000
  • Founded: 2002
  • Size: 500-999
  • Location: Portland, OR
  • Notable clients: Mosquito Squad of Columbia, Fujitsu, CPCDirect Oldcastle, Early Impact

AnswerConnect emphasizes human connection in all its services, supplying businesses with 24/7 customer service, voicemail attendance, and call forwarding and routing. To maximize the impact of the service, it supplements it with lead generation and qualification, appointment booking, bilingual services, inbound sales, and live chat support. Recognized by Forbes for its top-tier answering services, AnswerConnect offers a portal and app that enables clients to connect with its virtual receptionist team and customers in real-time.

AnswerConnect Success Story

  • Challenge: With branches across three locations, Mosquito Squad of Columbia needed help answering customer calls and booking appointments, seeking to hire human agents rather than implementing AI responses.
  • Solution: AnswerConnect took over the after-hour calls and appointment booking. The virtual receptionist company introduced the AnswerConnect App across the flow, allowing the client to host video meetings and consultations and reply to incoming messages from customers. Through the app, the client could conveniently manage calls and appointments anywhere, have a centralized client database, and gain transparency on all activities.
  • Results: AnswerConnect obtained a considerable number of new leads, ensuring all callers felt valued. The client emphasized that the partnership with AnswerConnect constituted a wise investment, saving the company money, time, and operational disruptions.

Check AnswerConnect Agency Profile

Digital Minds BPO

Digital Minds BPO homepage-screenshot
[Source: Digital Minds BPO]
  • Best for: Live chat support
  • Average hourly rate: $8
  • Minimum budget: $1,000-$10,000
  • Founded: 2010
  • Size: 100-249
  • Location: Naga City, Philippines
  • Notable clients: SaleEgg, Grape Payments, Onyata Trading, Logicall, VeryVoga

With a dedicated team of 200 employees, Digital Minds BPO offers tailored solutions comprising live chat support, email support, customer care, phone support, in-app support, social media support, help desk support, order taking, eCommerce customer support, technical support, and after-hours support. In providing these services, the company aims to help clients scale their customer support capabilities cost-effectively without concerns about managing the talent. To date, Digital Minds BPO has completed over 50 projects, having partnered with 42 businesses worldwide.

Digital Minds BPO Success Story

  • Challenge: An established eCommerce company was experiencing a high influx of customer messages and emails, overwhelming its in-house team. Because of the delayed customer response, the business was gaining a bad reputation.
  • Solution: Digital Minds BPO assembled a support team that intensively worked on lowering the backlog, seeking to leave customers satisfied after every interaction. Simultaneously, the team handled live chat and email correspondence, addressed incoming inquiries, feedback, and reviews, and escalated customer complaints to the appropriate departments. In an effort to improve the client’s reputation, the team proactively engaged happy customers, asking them to leave reviews.
  • Results: Through Digital Minds BPO’s strategic undertakings, the client was able to fix its damaged reputation, increase positive customer reviews, and enhance customer relationships.

Check Digital Minds BPO Agency Profile

Virtual Receptionist Pricing Guide

Hiring a virtual receptionist typically costs around $36,184 annually, with some sources reporting averages closer to $29,459. On a monthly basis, this averages $3,015, or $695 per week, with an hourly rate of around $17. However, hourly wages can vary significantly, ranging from as low as $9.38 to as high as $30.53, depending on experience and location.

The top 50 virtual receptionist companies on DesignRush charge an average of $41 per hour. 28.7% of outsourced receptionist services on DesignRush accept projects under $1,000, indicating a strong availability of services for smaller-budget projects aimed at small businesses or startups. Conversely, the 0.6% of services that require a minimum budget of $50,000 indicate a focus on high-budget, enterprise-level solutions, likely involving more complex requirements, extended support, or specialized features.

However, these prices are reliant on the following factors:

  • Payment model
    Based on their needs, clients can choose between pay-per-minute, pay-per-hour, pay-per-call, and a monthly retainer fee
  • Niche service
    Jobs like healthcare virtual receptionists offer specialized knowledge, entailing higher service fee
  • Holiday and overtime pay
    While outsourced receptionist services provide around-the-clock customer support, they might charge for working overtime and on holidays
  • Technology setup
    Some agencies charge for integrating CRM, call tracking devices, and other platforms, especially when an organization doesn’t have an existing one
  • Text and phone call charges
    Some virtual receptionist providers might exclude phone bill charges from their price and ask clients to reimburse the accumulated fees
  • Agency location
    Outsourced virtual receptionists in countries like the Philippines and India have more affordable rates than the US due to the lower cost of living

How We Picked the Best Outsourced Receptionist Services

To select the best outsourced receptionist services, we reviewed hundreds of agency profiles, considering their niche expertise, past achievements, client references, and case studies. In doing so, we developed an effective evaluation process to identify the leading virtual receptionist companies capable of delivering quality customer experiences to various businesses.

Our team of industry experts conducted the evaluation based on the following criteria:

  • Reviews: Client satisfaction, level of trustworthiness, project management, communication style, and work ethics
  • Portfolio: Successful projects showcasing the agency’s approach to delivering tangible results
  • Awards and recognitions: List of notable achievements and affirmations by reputable third-party agencies
  • Team bios: Overview of employee profiles and relevant virtual receptionist experience
  • Top services: Core competencies and areas of focus
  • Virtual receptionist expertise: Ability to deliver exceptional customer support that enhances customer experience, business growth, and operational efficiency

Visit the DesignRush Agency Ranking Methodology for more information on how we research agencies.

10 Most Popular Virtual Receptionist Companies Compared

Agency name Location Hourly rate Size Best for
PATLive Tallahassee, FL Inquire 100-249 Overall
Nexa Phoenix, AZ Inquire 100-249 Call overflows
Jill’s Office Ogden, UT Inquire 100-249 Outbound calls
VoiceNation Duluth, GA Inquire 1,000 & Up Afterhours coverage
Smith.ai Los Altos, CA $15 100-249 Lead capturing
AnswerForce Portland, OR Inquire 100-249 Franchise answering service
AnswerFirst Communications Tampa, FL Inquire Under 49 Live call answering
LEX Reception Portland, OR Inquire 250-499 Legal phone answering service
AnswerConnect Portland, OR Inquire 500-999 Appointment booking
Digital Minds BPO Naga City, Philippines $8 100-249 Live chat support

Best Outsourced Receptionist Services

64 Companies - Rankings updated: September 05, 2026

DesignRush evaluates all call center providers based on its expertise, success stories, and verified client reviews. Some listings may be paid.

Virtual Receptionist
Legal
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  • IdeasUnlimited

    Global Support Redefined!

    IdeasUnlimited offers 24/7/365 inbound and outbound call center services, covering customer support, technical support, sales, and multilingual operations. Founded in 2010, the agency delivers offshore and remote support for global businesses across eCommerce, healthcare, real estate, and finance...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • IT Services
    • BPO
    • Customer Support
    • Show more
    Location
    Sugar Land, Texas
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed

    IdeasUnlimited Services

    • Call Centers
    • Phone Answering Services
    • IT Services
    • BPO
    • Customer Support
    • Transcription Services
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • BabeBox
    • PatPat
    • Sapphire
    • Messenio
    • Stevens Realty
    • Justin TV (now known as Twitch TV)
    Data sourced from the agency's DesignRush profile

    IdeasUnlimited Reviews & Testimonials

    • Kimberly Weber President and Founder at Iowa Home Care
      5.0 ★

      BPO Review from Kimberly Weber

      We brought on IdeasUnlimited to help with our back office work so our nurses and staff could stay focused on clients. They handle scheduling, reports, emails, and client inquiries, and they picked up new tasks fast with very little training. The time we save is huge, and it makes our daily operations smoother. What I like most is they really try to fit into how we work, so it feels like they are part of our own team. The onboarding took a little time, but once we got set, everything has been running well.

    • Miriam Woodward
      Miriam Woodward Founder President and CEO at De Dios Consulting
      5.0 ★

      BPO Review from Miriam Woodward

      IdeasUnlimited has been a dependable partner for us at De Dios Consulting. They handle our scheduling, emails, research, and reports, which freed up time for us to focus on clients. What I value most is how quickly they adapt and how much they feel like part of our team. The only challenge was getting them up to speed on a few tools, but once they learned, everything has been smooth.

    • Jeffrey Bill
      Jeffrey Bill Founder & CEO at Sunrise Treatment Center
      5.0 ★

      Medical Review from Jeffrey Bill

      Working with IdeasUnlimited has been a real help for us at Sunrise Treatment Center. We brought them in to handle our medical billing so our staff could focus more on patients. They learned our system fast and cut down on errors which meant we got paid quicker and had better cash flow. Communication has always been easy and they adjust when we need something changed. What stood out most is how detailed and reliable they are. Nothing is ever perfect but they came pretty close.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
    Visit Website View Profile
    5.0 5.0 (68)
    4.6 4.6 (11)

  • Munzai Solutions

    SDR Teams, Lead Generation & Call Center Services for B2B Companies

    Munzai Solutions provides B2B call center services covering cold calling, inbound call management, and customer support, with each engagement staffed by dedicated SDRs working 40 hours per week. The call center company's packages include a US-based dialer, project manager, and weekly reporting...

    Top Services:

    • Customer Support
    • Business Consulting
    • Call Centers
    • Email Marketing
    • CRM Consulting
    • Show more
    Location
    Manchester, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    12 Projects Listed

    Munzai Solutions Services

    • Customer Support
    • Business Consulting
    • Call Centers
    • Email Marketing
    • CRM Consulting
    • Managed Services
    • BPO
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Souqh
    • Maxyfi
    • Konch
    • Skriber
    Data sourced from the agency's DesignRush profile

    Munzai Solutions Reviews & Testimonials

    • Davey Warren 🍐
      Davey Warren 🍐 CEO at Pearagon
      5.0 ★

      Outbound Review from Davey Warren 🍐

      Munzai Solutions has been a great partner for our outbound outreach. What stood out most was their communication. They checked in with us daily and weekly, kept us updated every step of the way, and worked closely with us to identify our target clients and the best directions to pursue. That level of consistent communication made the whole engagement feel efficient and collaborative, and it is a big reason we felt we got the best bang for our buck. We enjoyed working with them and would recommend them to other companies looking for a communicative, responsive outbound partner.

    • Sam Bartow Moreno
      Sam Bartow Moreno Founding GTM Director at CourtNexa
      5.0 ★

      Appointment Setting Review from Sam Bartow Moreno

      Munzai Solutions are amazing to work with. They got started immediately and booked multiple meetings in the first few days. I’m very happy with the results and the support they offered us. If you’d like to ask any questions about the service feel free to contact me at +1 458 600 8797 I’m very satisfied. And would highly recommend them.

    • Brian Oltmanns
      Brian Oltmanns CEO at GoFindBuild
      5.0 ★

      Call Centers Review from Brian Oltmanns

      I am very happy with this team and their performance. They were organized, provided consistent updates, and always made suggestions to pivot if results were falling short. I would highly recommend them.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.8 4.8 (19)

  • Moneypenny USA

    America's best phone answering service taking care of your callers

    Moneypenny is a call center provider that staffs 24/7 answering services and contact center outsourcing for businesses across legal, healthcare, real estate, finance, and home services, with bilingual receptionists, appointment scheduling, call dispatch, and CRM integration included...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    Duluth, Georgia
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    Moneypenny USA Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Critter Control
    • The Federal Savings Bank
    • Sterne Kessler
    • BMW
    • Keller Williams
    • The Glass Guru
    • Eagle Biosciences
    • Charleston Heating & Air
    Data sourced from the agency's DesignRush profile

    Moneypenny USA Reviews & Testimonials

    • Eric Martin
      Eric Martin Owner at Undisclosed
      5.0 ★

      Call Centers Review from Eric Martin

      The salesman, Luke?, was very responsive and knowledgeable, a true professional. On boarding with Bailey, was easy and very thorough. Getting on board with an answering service had a lot more detail than I expected and Bailey was very patient and did not rush the process.

    • Benjamin Rose
      Benjamin Rose CEO at Undisclosed
      5.0 ★

      Call Centers Review from Benjamin Rose

      I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!

    • Benjamin Rose
      Benjamin Rose Founder at Undisclosed
      5.0 ★

      Phone Answering Services Review from Benjamin Rose

      I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.9 4.9 (11)
    4.0 4.0 (191)

  • Gabbyville

    Allow Gabbyville deliver your VOICE with a SMILE!

    Gabbyville specializes in providing live virtual receptionist answering services to a wide array of small and medium-sized business owners across the nation. Our services encompass answering inbound calls, making outbound calls, scheduling appointments, and a host of other administrative tasks...

    Top Services:

    • Phone Answering Services
    Location
    Knoxville, Tennessee
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000

    Gabbyville Services

    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • C Sharp Video Productions
    • Ethode
    • Book2Clean
    • T.W. Family Law Attorney
    • JustMaid4You
    • Yaniv and Associates
    • Marszalek Law Firm
    • Via Nova Consulting
    • Tier 3 Technology Solutions
    • CornerStone Consulting
    Data sourced from the agency's DesignRush profile

    Gabbyville Reviews & Testimonials

    • Jotham King
      Jotham King CEO at Book2Clean
      5.0 ★

      Phone Answering Services Review from Jotham King

      Overall I highly recommend Gabbyville. If you’re a business looking for that extra phone support, Gabbyville should be the first place to look. From how satisfied my clients are, to the positive reviews they leave about my company’s “receptionists”, Gabbyville has helped my business greatly! Thank you Gabbyville for getting me to where I am today with my business!

    • Cesar Rodriguez
      Cesar Rodriguez Owner at Just Maid 4 You
      5.0 ★

      Phone Answering Services Review from Cesar Rodriguez

      Gabbyville has helped me expand my business in a manner that would have been impossible by myself. We’ve increased our revenue almost 2 times in the past 6 months, growing it into a 6-figure business! While I maintained a full-time job, I can probably count the number of times I had to personally call customers on just one hand. By using Gabbyville, I’m able to focus my limited time on running the business and working on marketing. Gabbyville’s receptionists have my complete trust, and they can probably convert leads into clients better than I can. Thank you Gabbyville for getting me to where I am today with my business!

    • Joshua Holmes
      Joshua Holmes CEO at Ethode
      5.0 ★

      Call Centers Review from Joshua Holmes

      The last couple of years, Ethode has experiencing tremendous growth. We have trouble answering phones, taking messages and scheduling meetings. Gabbyville has exceeded our expectations and has become a crucial part in how we do business. We would highly recommend Gabbyville to any company that’s struggling in handling phone calls and taking care of their customers the right way.

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    4.7 4.7 (4)

  • Answering365

    They Call. We Answer.

    Answering365 has been providing answering services for businesses since 1989, covering live call answering, virtual receptionist, appointment scheduling, and emergency dispatch. Its operators are bilingual in English and Spanish, HIPAA-compliant, and work from custom scripts...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Los Angeles, California
    Number of Employees
    Under 49

    Answering365 Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Corporate Services Industry
    • Legal Industry
    • Healthcare Industry
    Data sourced from the agency's DesignRush profile

    Answering365 Reviews & Testimonials

    • Eric Jones
      Eric Jones Anonymous at Anonymous
      5.0 ★

      Call Centers Review from Eric Jones

      Answer365 was the answer to our problems. We receive an insane amount of calls to our venue and Answer 365 was able to step in and save the day. Extremely professional and Agile, I would completely recommend this firm if you need some help with your call volume.

    • Paul Tennen
      Paul Tennen Anonymous at Anonymous
      5.0 ★

      Call Centers Review from Paul Tennen

      We have been using the services of Answering 365 for years now and we could not be happier. They have a friendly staff, are always attentive to our needs, and are very pleasant to speak to on the phone. We use them for our after hours call needs. They have always been reliable and friendly to the residents and clients that we service. We are very grateful for the help of the staff at Answering 365.

    • Amy Hendel Anonymous at Anonymous
      5.0 ★

      Call Centers Review from Amy Hendel

      We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.

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    4.8 4.8 (5)
    4.5 4.5 (27)

  • AnswerConnect

    People-powered answering service

    AnswerConnect offers 24/7 live call answering, inbound call center solutions, live chat, and appointment scheduling for businesses across legal, healthcare, real estate, IT, and franchise sectors. Voted Best Answering Service for 2026, the call center company answers 99% of calls within four rings...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    Portland, Oregon
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000

    AnswerConnect Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Mosquito Squad
    • Stormguard
    • Crash Hotel
    Data sourced from the agency's DesignRush profile

    AnswerConnect Reviews & Testimonials

    • Natalie Russell
      Natalie Russell Owner at Arkansas Healthcare Insurance
      5.0 ★

      Phone Answering Services Review from Natalie Russell

      Onboarding with AnswerConnect was incredibly easy. I was able to schedule a virtual meeting right away, and within an hour we had everything set upportal access, hours of operation, and customized scripting. Since getting started, Ive received positive feedback from both clients and prospects about the agents handling my calls. That alone speaks volumes. A few weeks in, I decided to tweak my scripting to improve the flow and be more transparent with callers. I reached out via chat, and their team responded immediately. They even offered to call me to walk through the changes, which I appreciated. We updated everything in real time, and the process was seamless. Super friendly team, quick to respond, and very easy to work with. Overall, a very positive experience with AnswerConnect.

    • Claire Riendeau
      Claire Riendeau Real Estate Specialist at Engel & Völkers Charlotte
      5.0 ★

      Phone Answering Services Review from Claire Riendeau

      Claire Riendeau of Engel & Völkers Charlotte gave a shoutout to Christine Cooksey for the remarkable customer service experience. She addressed all her questions and even provided a detailed account explanation by sharing her screen. Riendeau highly recommended her, noting that she deserved a raise. (Source: 3rd Party Review Platform)

    • Dr. Harris
      Dr. Harris CEO at Kitty Corner Cat Clinic
      5.0 ★

      Phone Answering Services Review from Dr. Harris

      Dr. Harris from Kitty Corner Cat Clinic had the best customer service experience with Dyan. She patiently set up Harris' complicated phone system, untangling a messy IT situation. Her methodical and gracious approach was invaluable. The tech support team, especially Dyan, went above and beyond. Harris expressed gratitude for the agency's assistance. (Source: 3rd Party Review Platform)

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    4.8 4.8 (6)
    4.8 4.8 (277)

  • Call Management Resources

    Answering calls since '59!

    Call Management Resources provides 24/7 live answering, custom call center services, IT helpdesk support, live call screening, and HIPAA-compliant messaging for businesses across healthcare, legal, manufacturing, HVAC, property management, and government sectors...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    Location
    Columbus, Ohio
    Number of Employees
    50 - 99
    Minimal Budget
    Under $1,000

    Call Management Resources Services

    • BPO
    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • General Mills
    • Hollywood Casino
    • Mack Trucks
    • Storm King
    • Medpoint Management
    • Roundy's Supermarket
    • Best Courier
    Data sourced from the agency's DesignRush profile

    Call Management Resources Reviews & Testimonials

    • Linda Woessner
      Linda Woessner Co-Owner at Southland REI Group
      5.0 ★

      Call Centers Review from Linda Woessner

      Linda Woessner expressed satisfaction with the service provided by Call Management Resources (CMR). She found the setup process easy and the system highly beneficial. In an after-hours emergency, CMR efficiently contacted all necessary parties, resolving the issue quickly. (Source: 3rd Party Review Platform)

    • Anonymous
      Anonymous Representative at Skip's BagelDeli
      5.0 ★

      Call Centers Review from Anonymous

      As a representative of Skips BagelDeli, I would like to share my positive review of Call Management Resources. We have been doing business with CMR for over 20 years, and it has consistently proven to be our most reliable service provider. Its reliability is unmatched, making it a trusted partner. (Source: 3rd party review platform)

    • Michele Ahmadi
      Michele Ahmadi Owner at Foot and Ankle Care of Long Island
      5.0 ★

      Call Centers Review from Michele Ahmadi

      Michele Ahmadi's business received exceptional support from Call Management Resources, resulting in a successful partnership. The project manager's great communication skills made the process smooth, leading to a positive outcome for their business. (Source: 3rd party review platform)

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    4.8 4.8 (5)

  • TAS United

    Highest Quality, Call Center Services with Superior Customer Support.

    Described as the largest answering service in Texas, TAS Unitedoffers live answering, automated answering, virtual receptionist, appointment scheduling, healthcare triage, help desk, and order entry, with HIPAA compliance and HITRUST certification across all platforms...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    San Antonio, Texas
    Number of Employees
    Under 49

    TAS United Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Baylor
    • Siemens
    • Floodmaster Restauration
    • Golden Pass LNG
    Data sourced from the agency's DesignRush profile

    TAS United Reviews & Testimonials

    • Cerena Schane
      Cerena Schane Customer Relationship Management Manager at Airco Mechanical
      5.0 ★

      Phone Answering Services Review from Cerena Schane

      Partnering with TAS United not only helped save us money by outsourcing our call traffic, but enhanced our first impression with our customers. Beyond the ongoing and future savings, TAS United has allowed us to capitalize on more opportunities for new business. We have been able to eliminate significant time spent on the phones.

    • Viktoriia Bielkova
      Viktoriia Bielkova Accountant at Congress Holding Group
      5.0 ★

      Call Centers Review from Viktoriia Bielkova

      My experience using TAS United is very positive. Since TAS United is highly professional, responsive and client oriented. They provide a great service! I highly recommend TAS United as your business partner.

    • Dr. Shiree Flume
      Dr. Shiree Flume Owner at Flume Psychiatry
      5.0 ★

      Phone Answering Services Review from Dr. Shiree Flume

      I have been a customer of TAS United since 1989 and have been very satisfied with the service. The operators have helped many of my patients who were in mental health crisis over the years and their kindness and professionalism are much appreciated.

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    4.6 4.6 (3)
    3.9 3.9 (14)

  • Uassist.ME

    Comprehensive Outsourced Customer Support Services

    With a 98% client retention rate, Uassist.ME provides nearshore bilingual BPO contact center programs and virtual assistant services to US and Canadian businesses. BPO programs cover customer service, technical support, sales, healthcare, legal process, and financial services...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Miami, Florida
    Number of Employees
    500 - 999
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000

    Uassist.ME Services

    • BPO
    • Call Centers
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Pica Pica
    • Avanti Way Realty
    • NuSvara
    Data sourced from the agency's DesignRush profile

    Uassist.ME Reviews & Testimonials

    • Benjamin Conboy
      Benjamin Conboy Founder at NuSvara
      4.5 ★

      Translation Services Review from Benjamin Conboy

      Benjamin Conboy of NuSvara praises Uassist.ME assistant's skills and output. NuSvara highlights the assistant's ability to learn, be proactive, and deal with daily technical issues. (Source: 3rd Party Review Platform)

    • Beth Dorian
      Beth Dorian Former Owner at Platteville Family Dentistry
      4.0 ★

      Virtual Assistant Review from Beth Dorian

      According to Beth Dorian of Platteville Family Dentistry, Uassist.ME provided exceptional support services. The virtual assistant provided by Uassist.ME helped the dental clinic become more profitable by shifting the focus to its core businesses. The collaboration is ongoing, and Platteville Family Dentistry praises the team’s consistent communication and cooperation. (Source: 3rd Party Review Platform)

    • Lydia Martinez
      Lydia Martinez Founder & CEO at Elle Marketing And Events
      5.0 ★

      Virtual Assistant Review from Lydia Martinez

      According to Lydia Martinez of Elle Marketing and Events, Uassist.ME's assistant does a phenomenal job. Their support has improved Elle Marketing and Events' turnaround times and alleviated its administrative burdents. Uassist.ME assistant's preparedness allowed them to hit the ground running. (Source: 3rd Party Review Platform)

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    4.4 4.4 (5)

  • Ambs Call Center

    24/7 phone answering services for businesses

    Ambs Call Center is a family-owned call center provider operating continuously since 1932, that provides 24/7 live phone answering, virtual receptionist, medical answering, AI receptionist, employee call-off hotline, and appointment scheduling from US-based centers in Jackson, Michigan and Tampa, Florida...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Jackson, Michigan
    Number of Employees
    100 - 249

    Ambs Call Center Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Michigan State University
    • Cadillac
    • Federal-Mogul
    Data sourced from the agency's DesignRush profile

    Ambs Call Center Reviews & Testimonials

    • Anonymous
      Anonymous Emergency Preparedness Coordinator at Barry-Eaton District Health Department
      5.0 ★

      Call Centers Review from Anonymous

      Barry-Eaton District Health Department praises Ambs' reliability, not only for the company but also for the public. Furthermore, Ambs' team is proactive, easily accessible, and confident. (Source: 3rd Party Review Platform).

    • Todd Desy
      Todd Desy President at Lammers Heating & Air Conditioning
      4.8 ★

      Call Centers Review from Todd Desy

      According to Todd Desy of Lammers Heating & Air Conditioning, Ambs helps the company serve its customers as efficiently as possible. In addition to improving customer service, Lammers Heating & Air Conditioning commends Ambs for smooth communication and timely information delivery. (Source: 3rd Party Review Platform)

    • Ted Christoff
      Ted Christoff Owner at Christoff and Sons Floor Covering
      5.0 ★

      Phone Answering Services Review from Ted Christoff

      According to Ted Christoff of Christoff and Sons Floor Covering, collaborating with Ambs has brought several new clients they would have lost due to unavailability to answer calls after business hours. Additionally, the collaboration yielded a remarkable ROI. The best thing about working with Ambs is that the team is an expert in the field and is on the same page with Christoff and Sons Floor Covering. (Source: 3rd Party Review Platform)

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    4.7 4.7 (5)
    4.8 4.8 (45)

  • Face for Business

    With 3.6 million calls handled and 97.6% answered within three rings, Face For Business providestelephone answering, virtual receptionist, outsourced switchboard, appointment booking, and live chat services to UK businesses across legal, healthcare, construction, accountancy, and retail sectors...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Burscough, United Kingdom
    Number of Employees
    Under 49
    Portfolios Count
    5 Projects Listed

    Face for Business Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Pure West Radio
    • iLove homes Walsall
    • Anji Hazell
    • Lancasters Estate Agents
    • Actuation Valve
    • Formby GP
    • Minshull Windows
    • AmpEV
    • PhysioGO
    • Happy Dog Haven
    Data sourced from the agency's DesignRush profile

    Face for Business Reviews & Testimonials

    • Anonymous
      Anonymous CEO at GrowPortfolio Ltd
      5.0 ★

      Phone Answering Services Review from Anonymous

      Top quality service and customer care, really impressed with Face for Business and I couldn't recommend them any higher!

    • Nora
      Nora Owner at Undisclosed
      5.0 ★

      Phone Answering Services Review from Nora

      We have been using Face for Business services for a few years for our financial advice company. We can not fault their service, it has proved extremely useful, especially post-Covid in particular when we all moved to working from home rather than being in an office.

    • Joshie
      Joshie Founder at Undisclosed
      5.0 ★

      Phone Answering Services Review from Joshie

      I took over a busy clinic a few months back and on the days there is nobody to answer the phone these guys are ready to step in and intercept the calls ensuring no business is lost. I am very thankful for this great service and I highly recommend Face For Business as a professional and friendly team!

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    4.6 4.6 (3)
    5.0 5.0 (102)

  • Offshore India Data Entry

    Offshore Data Entry Service: Precision, Speed and Security

    We created Offshore India Data Entry to deliver cost-effective call center outsourcing for US and global clients. Our creative excellence drives outstanding performance in business process management, data entry, and support solutions...

    Top Services:

    • BPO
    • Accounting
    • Customer Support
    • Market Research
    • Web Design
    • Show more
    Location
    Chicago, Illinois
    Number of Employees
    100 - 249
    Average Hourly Rate
    $5/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    4 Projects Listed

    Offshore India Data Entry Services

    • BPO
    • Accounting
    • Customer Support
    • Market Research
    • Web Design
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • allianze bpo
    • nexgen
    • india data entry
    Data sourced from the agency's DesignRush profile

    Offshore India Data Entry Reviews & Testimonials

    • Lisa Rozario
      Lisa Rozario Marketing Manager at D.E Exports LLC
      5.0 ★

      Document Digitization Review from Lisa Rozario

      We approached offshore data entry for our data entry process. They adeptly transformed our process. An excellent and efficient team, delivering quality work on time. I recommend Offshore India Data Entry for data entry requirements.

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    4.3 4.3 (1)

  • Answering Service Care, LLC.

    Answering Service Care Provides Trained Customer Service Professionals.

    Call center agency Answering Service Care empowers your customer operations with 24/7 live chat, expert lead intake, appointment scheduling, and HIPAA-compliant secure messaging. We ensure every customer interaction is seamless, professional, and reliable, so you never miss a lead or opportunity...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Show more
    Location
    Margate, Florida
    Number of Employees
    Under 49
    Portfolios Count
    3 Projects Listed

    Answering Service Care, LLC. Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Flowers & Foley
    • UOAA
    • HG Consulting
    Data sourced from the agency's DesignRush profile

    Answering Service Care, LLC. Reviews & Testimonials

    • Vai Lealiiee
      Vai Lealiiee Owner at Undisclosed
      5.0 ★

      Phone Answering Services Review from Vai Lealiiee

      I had an issue with the protocol for our message retrieval. Spoke with Maria, the account manager in Client Relations, and she handled my concerns in a professional manner, extremely courteous, empathetic, and very kind. She fixed our account and I am so happy to be able to work with the Answering Service Care company again! I used to be an agent with them 10 years ago and still use skills taught from this company in my every day life. They are the best answering service company nationwide! I highly recommend to anyone who needs this service for their businesses. You will not be disappointed!

    • Lee Ann Morris
      Lee Ann Morris Owner at Undisclosed
      5.0 ★

      Phone Answering Services Review from Lee Ann Morris

      It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!

    • Carolina Silva
      Carolina Silva Review from Google
      5.0 ★

      Carolina Silva's Review Sourced from Google

      Answering Service Care is incredible! They answer every call with professionalism, warmth, and compassion which is exactly what our nonprofit needs to support people in crisis. Reliable, friendly, and a true extension of our team. Highly recommend!

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    4.5 4.5 (2)
    4.4 4.4 (144)

  • OBI Services

    Maximize Your Business Potential

    OBI Services provides end-to-end call center services, using advanced tools and experienced multilingual agents to ensure customer satisfaction. A history of client success stories highlights our expertise in customer care operations...

    Top Services:

    • BPO
    • Call Centers
    • Digital Marketing
    • Market Research
    • Transcription Services
    • Show more
    Location
    Dipolog City, Philippines
    Number of Employees
    100 - 249
    Average Hourly Rate
    $3/hr
    Minimal Budget
    Under $1,000

    OBI Services Services

    • BPO
    • Call Centers
    • Digital Marketing
    • Market Research
    • Transcription Services
    • Phone Answering Services
    • WordPress Website Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Meorient
    • Senior Market Solutions
    • Congruent Marketing
    • Deenz Business Group
    • GoQAV
    Data sourced from the agency's DesignRush profile

    OBI Services Reviews & Testimonials

    • Robbie Forsyth
      Robbie Forsyth Director at Youth Football Scotland
      4.8 ★

      Virtual Assistant Review from Robbie Forsyth

      Obi Services has been a fantastic extension of our workforce, since we began using them for support in 2022. They have shown themselves to be efficient workers, giving us great output for the hours spent - at excellent value for money. Their versatility is outstanding too, supporting us with admin (the jobs our staff find boring), IT and design work. Their communication systems are ideal too, so we are always in the loop. Would strongly recommend them for anyone looking into an all round VA service.

    • Dusty Jenkins
      Dusty Jenkins Owner at Go Explore With Us
      5.0 ★

      Digital Marketing Review from Dusty Jenkins

      I can't speak highly enough of the OBI team. I have been using them over 2 years now for my marketing company and have used them through a variety of tasks. Landing Page Design, Canvas Design, Branding, Logo Creation, Youtube Thumbnails, Youtube Bumpers, Logo Animation, Video Editing, Photoshop Editing, and List Building to name a few. Every new task I've made with them has been a home run overall. As new staff comes into OBI workspace, there will be times where we need to provide additional feedback but overall, I'm very very pleased with how they follow SOPs and help create them along the way. I have never been more organized in my marketing business and will continue to shout the OBI name from every mountain top I encounter. Give them a shot! Their communication is top notch and they truly feel like family to me. I couldn't do business without them.

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    4.4 4.4 (2)
    4.9 4.9 (10)

  • TeleDirect

    We Take Care of Your Calls.

    Tele Direct is a call center provider that handles patient scheduling, claims support, lead qualification, seminar reservations, Tier 1 tech support, appointment setting, and outbound telesales, with bilingual English and Spanish agents and dedicated account management on every account...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Sacramento, California
    Number of Employees
    250 - 499
    Average Hourly Rate
    $100/hr

    TeleDirect Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Southern California Public Radio
    • WayFM
    • WGVU
    Data sourced from the agency's DesignRush profile

    TeleDirect Reviews & Testimonials

    • Michelle Goode
      Michelle Goode Senior Manager of Operations at AlphaTheta Music Americas
      5.0 ★

      Call Centers Review from Michelle Goode

      Retrieving data. Wait a few seconds and try to cut or copy again.

    • Tiffany L. Garcia
      Tiffany L. Garcia Director of Client Relations at Dr. Biz Boom
      5.0 ★

      Call Centers Review from Tiffany L. Garcia

      Tiffany L. Garcia gave TeleDirect Communications, Inc. a 5-star rating. Tiffany shared that she had used TeleDirect in her offices and also referred her clients to the agency. She praised the top-notch customer care and excellent communication and client engagement experience she and her clients had received since day one. Garcia highlighted TeleDirect's effectiveness in handling inbound call volume and seminar reservation services. (Source: 3rd party review platform)

    • Carol Magdalein
      Carol Magdalein President at SEMINARS FOR LESS
      5.0 ★

      Call Centers Review from Carol Magdalein

      Carol Magdalein gave TeleDirect Communications, Inc. a 5-star rating. She commended its account representative, Kat, for always responding promptly and efficiently to any questions or issues. (Source: 3rd party review platform)

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    4.6 4.6 (3)

  • Zedtreeo

    Be Boundless

    Dedicated remote teams from India, starting at $5/hour. 500+ pre-vetted professionals. Operated by LegelpTech Outsourcing Pvt Ltd (ISO 27001:2022 certified). 5-day risk-free trial. 48-hour shortlist. Founded 2021 by Ashu Mishra & Chandra Prakash. Serving SMB and mid-market clients globally...

    Top Services:

    • Staff Augmentation
    • Cybersecurity
    • Accounting
    • Customer Support
    • IT Services
    • Show more
    Location
    Cheyenne, Wyoming
    Number of Employees
    250 - 499
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000

    Zedtreeo Services

    • Staff Augmentation
    • Cybersecurity
    • Accounting
    • Customer Support
    • IT Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • NDA Bound
    • NA
    • NDA
    Data sourced from the agency's DesignRush profile

    Zedtreeo Reviews & Testimonials

    • Muhammad Anas Asghar
      Muhammad Anas Asghar Manager at Everest Moving
      5.0 ★

      IT Services Review from Muhammad Anas Asghar

      The greatest benefit to us was the lack of a need to take someone from the ground up. Our expert was familiar with AI workflows and recommended a few improvements that streamlined our day-to-day tasks.

    • Muzamil shah
      Muzamil shah CO Manager at Howards Van line
      5.0 ★

      IT Services Review from Muzamil shah

      Unlike a traditional freelancer platform, where you must search through hundreds of profiles, Zedtreeo is different. They provided us with a pre-selected short list and these candidates had already been tested. This saved us hours that it would have taken and made the decision easier.

    • Saqib Jalil
      Saqib Jalil General Manager at Sinatra Moving Group
      5.0 ★

      IT Services Review from Saqib Jalil

      Thanks to Zedtreeo's work, the client improved lead quality, streamlined their sales process, and enhanced reporting accuracy. The team managed the project professionally, communicated clearly, and delivered milestones on time. Zedtreeo was responsive to requirements and adapted to feedback.

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    4.6 4.6 (3)

  • Nexa

    Phone answering solutions that businesses are proud of!

    Nexa emerges as a trailblazing 24/7 virtual phone answering service renowned for its nationwide operations across the United States. Our forte lies in delivering unparalleled customer experiences through technology-driven call answering solutions, orchestrated by our adept virtual receptionists who possess...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Phoenix, Arizona
    Number of Employees
    100 - 249

    Nexa Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Fuze
    • SearchKings
    • Penguin Air
    • Paradigm
    Data sourced from the agency's DesignRush profile

    Nexa Reviews & Testimonials

    • Summer Forbes
      Summer Forbes CEO at Undisclosed
      5.0 ★

      Phone Answering Services Review from Summer Forbes

      Rikard and his team have been great to work with. They are on top of details and have a great system. We’re excited to implement and utilize Nexa!

    • Mandy
      Mandy Owner at Undisclosed
      5.0 ★

      Phone Answering Services Review from Mandy

      I’ve relied on Nexa as my primary answering service for customer calls, and they’ve been outstanding. Their after-hours and midday telephone answering services ensure no call goes unanswered, providing incredible convenience and ease of use. The team’s effective communication and excellent virtual receptionist service have consistently impressed me and made a real difference in managing customer interactions.

    • Jessica Michalak
      Jessica Michalak Review from Google
      1.0 ★

      Jessica Michalak's Review Sourced from Google

      Was recommended Nexa for an after-hours answering service and things seemed fine until they weren’t. One of my colleagues noticed we hadn’t received a call summary in a while, and we eventually found out they hadn’t taken a single call in over TWO months. When I called to ask why calls weren’t being forwarded, and why we were never notified, I was told they “have too many customers to keep an eye on each one.” Despite this, we were billed every month, even though they didn’t answer one call. I was told a supervisor would follow up. No one ever did. Our IT team confirmed multiple times that it wasn't an issue on our end but that was what Nexa claimed it to be. After sending two additional emails with no response, I finally emailed to cancel. Only then did I hear back, receiving a cancellation form and a generic “sorry to see you go.” Don’t waste your time. This is not a legitimate answering service if customer support is essentially nonexistent.

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    4.5 4.5 (2)
    4.4 4.4 (239)

  • AnswerFirst Communications

    24/7 Live Answering, Virtual Receptionist & Call Center Solutions

    AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Location
    Tampa, Florida
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000

    AnswerFirst Communications Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • AAMCO
    • ABM
    • AFC Urgent Care
    • AFLAC
    • Bauer Food, LLC (Operates McDonald's)
    • Berkshire Hathaway
    • Brookhaven National Lab
    • Coldwell Banker
    • Century 21
    • Cushman and Wakefield
    Data sourced from the agency's DesignRush profile

    AnswerFirst Communications Reviews & Testimonials

    • Johnson Legal PLLC
      Johnson Legal PLLC Review from Google
      1.0 ★

      Johnson Legal PLLC's Review Sourced from Google

      As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.

    • Demetri Karoutsos
      Demetri Karoutsos Review from Google
      5.0 ★

      Demetri Karoutsos's Review Sourced from Google

      Outstanding After-Hours Answering Service – Highly Recommend for Service-Based Businesses We've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider. What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity. Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience. If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team. Demetri Karoutsos Director, CareMaster

    • Scott Lady
      Scott Lady Review from Google
      5.0 ★

      Scott Lady's Review Sourced from Google

      Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently. Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly. I highly recommend giving them a shot for your call inbound call needs.

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    4.8 4.8 (469)

  • Zaphyre LLC

    GTM Systems that scale

    Zaphyre is an Execution Service Partner helping B2B companies scale through content marketing, outbound sales, lead generation, and virtual staffing. We embed execution teams that turn strategy into measurable growth...

    Top Services:

    • BPO
    • Email Marketing
    • Digital Marketing
    • Market Research
    • Content Marketing
    • Show more
    Location
    Fairfax, Virginia
    Number of Employees
    100 - 249
    Average Hourly Rate
    $40/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed

    Zaphyre LLC Services

    • BPO
    • Email Marketing
    • Digital Marketing
    • Market Research
    • Content Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • McLean Intelligent Workforce
    • Mango Consulting
    • G-NET Solutions, Inc
    Data sourced from the agency's DesignRush profile
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  • Responsive Answering Service

    24/7 Virtual Receptionist & Answering Services

    Responsive Answering Service is a call center agency delivering seamless onboarding and tailored communication solutions for global brands. A broad client portfolio underscores our work in call handling, appointment scheduling, and sales intake...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Coral Gables, Florida
    Number of Employees
    Under 49

    Responsive Answering Service Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Dr. David Markle Office
    • Hamby Roof Repair
    • Marietta Dermatology
    • Clairmont Pediatrics
    • Tri-Rivers Musculoskeletal
    Data sourced from the agency's DesignRush profile

    Responsive Answering Service Reviews & Testimonials

    • Lana Goldenberg
      Lana Goldenberg Live Answering Agent at Noxster LLC
      5.0 ★

      Phone Answering Services Review from Lana Goldenberg

      Responsive Answering Service, true to its name, is a fantastic partner for all our phone answering needs. It's helped our business grow by screening calls, patching high priority calls immediately to Sales, and providing detailed reporting on our inbound calls. We appreciate the 24/7 availability and the attention to our custom instructions. Every team member at Responsive has been a pleasure to work with. We highly recommend Responsive for businesses across industries; particularly for small businesses with no in-house receptionist, and for overflow call management.

    • Tony Junkin
      Tony Junkin Review from Google
      5.0 ★

      Tony Junkin's Review Sourced from Google

      Excellent choice if you are looking for an answering service! I compared several companies and this one seemed to be the best of all of them and it has been wonderful! Jessica and Deb were great helping get everything set up and they are very responsive. The whole service has ran so smoothly and we are no longer missing calls from potential clients. Absolutely recommend them!

    • Ranger Stardust-Kidd
      Ranger Stardust-Kidd Review from Google
      1.0 ★

      Ranger Stardust-Kidd's Review Sourced from Google

      DONT SHOP HERE WORST SERVICE WE EVER HAD. THEY ARE THE CHEAPEST AND YOU GET WHAT YOU PAY FOR... They nor picking up on calls, we had our phone company test system.. The calls ring 7 times and goes to voicemail.. We're basically retired we take certain project maybe 12 calls a month 5 weeks and they have not picked up 1 call as of yet.. I should have not even hired them they blamed the phone company after that was disproven they blamed me. Like I was not doing my part to forward the calls. They then said we'll if you cannot help diagnose the problem we will cancel you... I can only say it clearly, the call comes in the call goes to you and gets sent back to our voicemail because you failed to pick up... I can only forward the call answering the call is up to you. These other review must be employees doing review for them.. Most people with something bad will not bother writing one we take the time to be sure people know what we had to go thru and warn others.

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    4.3 4.3 (1)
    4.8 4.8 (22)

  • Alliance Communications

    24/7 Live Answering Service

    We manage the call center , sales and customer service traffic to minimize your capital expenses and maximize your profits. Our reliable, cost-effective service enhances your customer service reputation and complements your corporation’s branding and marketing efforts...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    New York City, New York
    Number of Employees
    Under 49

    Alliance Communications Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Real Estate Industry
    • Hospitality Industry
    • Legal Industry
    Data sourced from the agency's DesignRush profile
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  • Hastings Humans

    Family Owned & ​ Operated Since 1948

    Hastings Humans is a full service call center and phone answering service. Hastings Humans provides its clients that competitive advantage of the human touch - and at a much lower cost than an in-house call center and with better customer service experience and close ratio than with IVR. Hastings is a...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Austin, Texas
    Number of Employees
    Under 49

    Hastings Humans Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Retail Industry
    • Corporate Services Industry
    • Finance Industry
    Data sourced from the agency's DesignRush profile

    Hastings Humans Reviews & Testimonials

    • S Malone
      S Malone Review from Google
      1.0 ★

      S Malone's Review Sourced from Google

      Not sure why my company uses Hastings.....the customer service is not very good. Apparently there is only one person in the whole company, that can make changes to my account. When she is not there the account gets screwed up. they used to be good, but the service has deteriorated over the years.

    • Samuel Kimelman
      Samuel Kimelman Review from Google
      5.0 ★

      Samuel Kimelman's Review Sourced from Google

      Hastings Humans take the time to get to know your business, and work with you to make sure their telephone answering services fit the way you work. This is the level of commitment that customers notice, and their contact center services are highly reliable and can increase the number of paying customers over voicemail.

    • Darrick Eugene
      Darrick Eugene Review from Google
      5.0 ★

      Darrick Eugene's Review Sourced from Google

      Hastings Humans provided telephone answering services for my small business for over a year. They became part of my business and family. HH provided a seamless answering service that made my business appear professional and service oriented. I often received comments on how professional and polite my answering service was and I know that it absolutely contributed to the success of my business. I give them five stars and would recommend their services without hesitation.

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    4.1 4.1 (16)

  • Alert Communications

    Capture Every Lead and Never Miss a Client With 24/7/365 Availability.

    Alert Communications is a 55,000 square foot, 400+ person legal only call center located in Camarillo, CA. Founded in 1965, Alert services thousands of attorneys and hundreds of legal marketing agencies across the nation...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Camarillo, California
    Number of Employees
    Under 49

    Alert Communications Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Scott Law Firm
    • The Derrick Law Firm
    • Dordick Law firm
    Data sourced from the agency's DesignRush profile

    Alert Communications Reviews & Testimonials

    • Jessica Bitterman
      Jessica Bitterman Review from Google
      5.0 ★

      Jessica Bitterman's Review Sourced from Google

      Most businesses I work with are hesitant to hire a call center for their company for multiple reasons. However, the AlertCommunications team has been the best company I’ve worked with in over 5 years. Especially, Jenilee Ramos. Anytime I need insight on a call, she is reliable!! The AC team has always been attentive, responsive and pretty awesome at what they do. I highly recommend using this group for your company’s needs!

    • Prestige Legal Solutions
      Prestige Legal Solutions Review from Google
      5.0 ★

      Prestige Legal Solutions's Review Sourced from Google

      Working with Alert Communications has been a breeze. They are always responsive to our requests, and are dynamic to implement changes when we ask. Their customer service level is top-notch, and Melissa P. is particularly helpful and wonderful to work with. We've been partnered with Alert for 4+ years and won't be changing providers due to their unmatched service level and quality team. We greatly appreciate their partnership.

    • Candice Hemenes
      Candice Hemenes Review from Google
      5.0 ★

      Candice Hemenes's Review Sourced from Google

      Alert Communications has been exactly what we needed the entire time for our personal injury practice. John Daley has been amazing putting everything into play and constantly following up to make sure things are working to receive the best results possible. Anytime that we have needed to make changes or just have questions, John is quick to respond and has been invaluable to our firm. We highly recommend Alert Communications for anyone looking to streamline your intake process and work with an amazing team!

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    4.8 4.8 (158)

  • Telephone-Answering

    Missing Valuable Calls? We Are Here To Help

    We know that as a business owner, building your business is one of the most important, and difficult, things to do. Whether it’s acquiring new customers, managing day-to-day operations, fighting those everyday fires there’s always something to be done, and if you’re interrupted by answering telephone...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Luton, United Kingdom
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Telephone-Answering Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Copy Box
    • Trio Telecom
    • Storage King
    Data sourced from the agency's DesignRush profile
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  • Equivity, Inc.

    Law Firm Support Services

    Equivity provides dedicated virtual assistant services to individuals, and to entrepreneurs and businesses looking for paralegal, administrative, marketing and bookkeeping support...

    Top Services:

    • Call Centers
    • Accounting
    • BPO
    • PPC
    • Digital Marketing
    • Show more
    Location
    Las Vegas, Nevada
    Number of Employees
    Under 49

    Equivity, Inc. Services

    • Call Centers
    • Accounting
    • BPO
    • PPC
    • Digital Marketing
    • Email Marketing
    • Graphic Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Legal Industry
    • Real Estate Industry
    • Finance Industry
    Data sourced from the agency's DesignRush profile

    Equivity, Inc. Reviews & Testimonials

    • Melina Montes
      Melina Montes Review from Google
      5.0 ★

      Melina Montes's Review Sourced from Google

      Equivity has been a great addition to our business. Their proactive approach, commitment, and attention to detail have played a great role in the success of our operations. Equivity truly went the extra mile to understand our operation and assemble an exceptional support team! Their representatives demonstrate a high level of professionalism and consistently provide excellent customer service. Equivity is the perfect choice if you're seeking top-tier service tailored to meet your business needs.

    • Excellence Team
      Excellence Team Review from Google
      5.0 ★

      Excellence Team's Review Sourced from Google

      Equivity is a game-changer. Their team is highly knowledgeable and skilled in customizing their services to match our specific needs, which is super impressive. They frequently ask for our feedback and are quick to adapt to our requirements. Highly recommended!

    • Amanda Estey
      Amanda Estey Review from Google
      5.0 ★

      Amanda Estey's Review Sourced from Google

      I've always been able to get quality help in a timely manner when using Equivity Virtual Marketing Assistants. Highly recommend them for both short and long term solutions. The team is wonderful to work with and will source the right talent for your needs.

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    5.0 5.0 (82)

  • Attorney Assistant

    Delegate to Achieve More.

    At Attorney Assistant, we provide virtual assistants exclusively for law firms to handle the time-consuming tasks your staff doesnt have time for. We take care of the nitty-gritty so you can focus on high-impact tasks and increase your firms productivity...

    Top Services:

    • Phone Answering Services
    Location
    Conshohocken, Pennsylvania
    Number of Employees
    250 - 499
    Minimal Budget
    $1,000 - $10,000

    Attorney Assistant Services

    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • ELG Law
    • Kwartler Manus
    • Kimball Law
    Data sourced from the agency's DesignRush profile

    Attorney Assistant Reviews & Testimonials

    • Lawrence Signore
      Lawrence Signore Review from Google
      5.0 ★

      Lawrence Signore's Review Sourced from Google

      We learned about Attorney assistant at a legal conference and shortly thereafter we engaged their service services. We cannot say it anymore plainly that the company has the greatest team in the world. We greatly appreciate working with Natalia, Ian and our remote assistance. Steven and Santiago. The question is not whether we will continue to work with them, but whether we will hire additional assistance we can’t thank them enough.

    • Christina Pittman
      Christina Pittman Review from Google
      5.0 ★

      Christina Pittman's Review Sourced from Google

      We had a great experience working with Attorney Assistant! Their team was friendly, responsive, and consistently followed up to ensure nothing fell through the cracks. Every question I had was answered promptly and clearly. It's refreshing to work with a service that truly values communication and client support. Highly recommend!

    • Brent Adams And Associates
      Brent Adams And Associates Review from Google
      5.0 ★

      Brent Adams And Associates's Review Sourced from Google

      We have a virtual assistant (Kay) that recently started with our firm, and she is doing a GREAT JOB! Kay has been a jewel here at this firm and we are grateful for her willingness to learn new skills and how we do things here at Brent Adams & Associates. She’s a team player and a great communicator. We are also thankful for Bodie and his client success team. Attorney Assistant has done a wonderful job of following up on Kay's progress. They have communicated well with us to make sure everything is going as we need it to. FIVE STARS!!

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    4.9 4.9 (55)

  • Dedicated Office

    We'll Cover The Phones You Focus On Your Business

    Premier virtual receptionist & call center services in Frisco, TX. Our professional team + AI tech delivers 24/7 call answering, appointment scheduling, and customer support for DFW businesses. Turn chaos into calm quiet offices, happy clients...

    Top Services:

    • Phone Answering Services
    Location
    Frisco, Texas
    Number of Employees
    50 - 99

    Dedicated Office Services

    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Balance Chiropractice
    • Elite Painting
    • Celebration Saunas
    Data sourced from the agency's DesignRush profile

    Dedicated Office Reviews & Testimonials

    • Chris Walden
      Chris Walden Review from Google
      5.0 ★

      Chris Walden's Review Sourced from Google

      Adi, and her team have been nothing short of amazing to work with. We have had the opportunity to do so much business together over the past 2 years that its unreal. The results her team has helped us achieve for our parters has been meaningful to say the least.

    • Willie Grubaugh (G Farms)
      Willie Grubaugh (G Farms) Review from Google
      5.0 ★

      Willie Grubaugh (G Farms)'s Review Sourced from Google

      It has been an incredible experience working with dedicated office to implement our AI program. Top notch communication and implementation throughout the process through to fruition. This group is first rate. Sincerely, G Farms / Willie Grubaugh

    • Ash Glenn
      Ash Glenn Review from Google
      5.0 ★

      Ash Glenn's Review Sourced from Google

      Dedicated Office Solutions has been great to work with. They provided a solution we desperately needed. Their team is always attentive, helpful, easy to reach, and quick to respond. Highly recommend.

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    4.5 4.5 (94)

  • BusinAssist

    International Business Support Solutions for SME's and Large Enterprises

    BusinAssist is a trusted global partner for entrepreneurs, startups and established businesses seeking seamless company incorporation, professional virtual offices and a wide range of business support services...

    Top Services:

    • Business Consulting
    • Phone Answering Services
    • Accounting
    • BPO
    • Translation Services
    • Show more
    Location
    Romford, United Kingdom
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000

    BusinAssist Services

    • Business Consulting
    • Phone Answering Services
    • Accounting
    • BPO
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Finance Industry
    • Legal Industry
    • Corporate Services Industry
    • Joseph K
    Data sourced from the agency's DesignRush profile
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  • Veza Reception

    24/7 Legal Answering Built For Law Firms

    Veza Reception is a legal answering service built specifically for law firms. We provide 24/7 live call answering, legal intake support, and dedicated receptionist teams trained to handle calls for law firms with professionalism, warmth, and consistency...

    Top Services:

    • Phone Answering Services
    Location
    Phoenix, Arizona
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000

    Veza Reception Services

    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Estate Planning Law Center
    • Noha Immigration
    • Guardian Tax Law
    Data sourced from the agency's DesignRush profile

    Veza Reception Reviews & Testimonials

    • Adan Solis
      Adan Solis Review from Google
      5.0 ★

      Adan Solis's Review Sourced from Google

      I use Veza for my law firm. Their service has been super convenient for my practice. It helps us never miss a call. My favorite part is that i have not once felt pressured for the upsell. That alone is worth going with them.

    • Christopher Thogmartin
      Christopher Thogmartin Review from Google
      5.0 ★

      Christopher Thogmartin's Review Sourced from Google

      I needed a more cost-effective answering service that could follow a script and/or special instructions, for a competitive per-minute price model. I inquired, was contacted shortly thereafter by Momir, the owner, and he had me set up within a week. Full marks for doing exactly what I hired them to do. No complaints.

    • Kyle Madigan
      Kyle Madigan Review from Google
      5.0 ★

      Kyle Madigan's Review Sourced from Google

      We’ve worked with this service since October and have been very pleased. They are professional, reliable, and represent our firm well with clients. Communication is easy, expectations are followed, and they’ve been a strong operational support for our team. Highly recommended.

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    5.0 5.0 (10)

  • Answer California

    Solutions. Trust. Dependability.

    AnswerCalifornia gets your customers out of “Voicemail Jail”. Professionalism plays an integral part in providing superior customer care. Your customer and prospects will feel comfortable choosing and staying with your business. One phone call is all it takes to make your customers satisfied that a...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    El Cajon, California
    Number of Employees
    Under 49

    Answer California Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Finance/Insurance
    • Legal
    • Healthcare
    • Services
    • Real Estate
    Data sourced from the agency's DesignRush profile

    Answer California Reviews & Testimonials

    • Malik Mannequin
      Malik Mannequin Review from Google
      1.0 ★

      Malik Mannequin's Review Sourced from Google

      Manager just was not as friendly as I thought over the phn PLEASANT in person BOTHERED

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    3.3 3.3 (9)

  • Ruby

    Real Connections, Real Growth.

    We help small businesses gain and retain customers through our legendary virtual receptionist and chat solutions...

    Top Services:

    • Phone Answering Services
    Location
    Portland, Oregon
    Number of Employees
    500 - 999

    Ruby Services

    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Legal Industry
    • IT Industry
    • Small Business Industry
    Data sourced from the agency's DesignRush profile

    Ruby Reviews & Testimonials

    • David B
      David B Review from Google
      5.0 ★

      David B's Review Sourced from Google

      Ruby's reception services have been a great benefit to our business. We can rest assured knowing our customers can always reach a live human, no matter how busy we get. Thanks, Ruby, for being a valued part of our growing business!

    • Whitney Gibson
      Whitney Gibson Review from Google
      3.0 ★

      Whitney Gibson's Review Sourced from Google

      Super cute decor & cheerful employees/co-workers in secure & safe environment. Very busy inbound answering service for mostly law firms & medical/dental practices & small businesses across the country. Modern thinking & policies, diversity of all types warmly welcomed. Lots of work-place activities & hobby groups & even a dedicated studio w/several weekly exercise classes & approved "nap" room w/couch, blanket, pillows & ear plugs. Extremely particular about the wording of the msgs taken, its probable you may have to unlearn a few things picked up in call centers to be aligned with policies here. Pay is the typical low wage but full benefits offered. Huge full kitchen with lots of treats given out often. Located in same directly next door to a Safeway supermarket.

    • Dean Hanson
      Dean Hanson Review from Google
      5.0 ★

      Dean Hanson's Review Sourced from Google

      A fantastic company with a fantastic culture. Some have said, "It's like working for Facebook, but much better!!" If your small business is in need of a receptionist to route their calls and messages, this brilliant and friendly small company in Portland is the place to go!

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    4.4 4.4 (31)

  • USAnswer

    Grow Your Business With USAnswer's Dedicated Live Answering Service!

    USAnswer offers specially tailored call answering services in Portland and Maine to make your business available 24/7. Our call answering service in Maine ensures your business growth by handling all customer queries...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Portland, Maine
    Number of Employees
    Under 49

    USAnswer Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Robert Schachter
    • Will Zinn
    • Derek Beckelman
    Data sourced from the agency's DesignRush profile

    USAnswer Reviews & Testimonials

    • Robert Schachter
      Robert Schachter Review from Google
      5.0 ★

      Robert Schachter's Review Sourced from Google

      Beyond amazing. I don’t usually write reviews, but sometimes if I find something that is sensational, I want to let people know about it. I have worked with answering services for many years. I have a psychological practice in New York with a rather sophisticated clientele. People call, often under stress, or uncomfortable asking for help. How they are responded to on first contact is critical to determining how they will see my practice. I have been so grateful and impressed by US ANSWER. When someone calls, it feels as if he or she are speaking to my personal assistant. They are very well-versed in facts answering questions people may have. They are warm concerned, and caring. They have technology that allows them to put a call through to me directly, so it appears and feels like they are talking to my actual assistant. If I cannot respond, they contact me immediately via text and email. This is an experienced, exquisitely run business, and I could not recommend them more highly.

    • Paul Diou
      Paul Diou Review from Google
      5.0 ★

      Paul Diou's Review Sourced from Google

      They’ve been instrumental in my daily operations for over 10 years and I couldn’t imagine operating without them. A+

    • Jon Bova
      Jon Bova Review from Google
      5.0 ★

      Jon Bova's Review Sourced from Google

      US Answer has far exceeded my expectations. The owner is heavily involved in the operations (which is a rare these days). They handle my calls in a friendly and professional manner. Any "hiccups" have always been addressed promptly and handled professionally. Their call takers don't sound like a robot reading a script word for word like most other answering services. Bottom line, if you are a busy entrepreneur, or small business owner looking for a top notch, personable answering service, US Answer will not disappoint!

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    5.0 5.0 (10)

  • Direct Line Tele Response

    24/7 Live Answering and Call Center Services

    Headquartered in Berkeley, CA, Direct Line Tele Response is nationally recognized as one of the premier service providers in the Answering Service and Call Center industry. We provide solutions for inbound call taking, messaging, urgent dispatch, and other answering services that are available 24/7/365...

    Top Services:

    • Phone Answering Services
    • Digital Marketing
    Location
    Berkeley, California
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000

    Direct Line Tele Response Services

    • Phone Answering Services
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Healthcare Industry
    • Real Estate Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile

    Direct Line Tele Response Reviews & Testimonials

    • Connie Hansen
      Connie Hansen Review from Google
      5.0 ★

      Connie Hansen's Review Sourced from Google

      I had used Direct Line with a previous employer, and when I started a new role with a new organization I was able to get them connected and it has been great! Some hiccups here and there but Direct Line has fantastic Customer Service. Their response times and resolution are awesome! My team is very happy.

    • john evans
      john evans Review from Google
      5.0 ★

      john evans's Review Sourced from Google

      As a business owner, the value of first impressions is crucial to customer engagement and retention. I receive compliments from my clients on a regular basis. I'm thankful to have chosen Direct Line to rep my business.

    • Kathy Elder
      Kathy Elder Review from Google
      5.0 ★

      Kathy Elder's Review Sourced from Google

      Our company has partnered with Direct Line for many years. Their representatives are specially trained to handle our calls, 24/7, 365 days per year. They do a great job overall! When we have a question or concern, they spring into action and provide their reps additional training and coaching. I highly recommend Direct Line!

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    4.9 4.9 (74)

  • AnswerForce

    Top class phone answering services

    AnswerForce delivers a suite of live, genial, and proficient phone answering services, alongside virtual reception solutions and beyond. Our seasoned team of customer-centric agents tend to your calls continuously, all year round, allowing you to concentrate on advancing your enterprise...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Portland, Oregon
    Number of Employees
    100 - 249
    Minimal Budget
    Under $1,000

    AnswerForce Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Franchise
    • HVAC
    • Service Industry
    Data sourced from the agency's DesignRush profile

    AnswerForce Reviews & Testimonials

    • Jeff Short
      Jeff Short Review from Google
      2.0 ★

      Jeff Short's Review Sourced from Google

      Very inconsistent on the quality of calls answered and the quality seems to be decreasing. We lost quite a few potential customers in the last week due to "robotic" and emotionless agents who sound like they have no interest in doing their job. When you call in to discuss your business relationship, you find out your relationship manager is whomever answers the phone. Be prepared to discuss everything you expected and implemented when you were sold the plan all over again.

    • Jeff Tate
      Jeff Tate Review from Google
      1.0 ★

      Jeff Tate's Review Sourced from Google

      I would not recommend them unless you like paying for extra services over what it stated in your agreement. I found out they have deviated from my approved template for a long time. They did not have a good reason for why. I am paying $2 a minute for a call agent to ask additional questions over what I have approved. I think we all know why the additional question are being asked. I asked for a credit on my bills since I paid for the additional minutes and surprise!!!, I never heard back from them.

    • AJ
      AJ Review from Google
      5.0 ★

      AJ's Review Sourced from Google

      Thank Shanna & Andrea for providing us exceptional service. We appreciate all that you do for our team ! AJ

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    4.9 4.9 (136)

  • Davinci

    Spaces and Services to grow your business.

    Davinci Virtual Office Solutions is the global provider of virtual offices, live receptionist services, business addresses, day offices, meeting rooms, coworking and workspace solutions...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Salt Lake City, Utah
    Number of Employees
    100 - 249

    Davinci Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • ShowMyPC
    • Verneccia LaShay Fashion+House
    • Dr. Ehrenhaus
    Data sourced from the agency's DesignRush profile

    Davinci Reviews & Testimonials

    • Kara Senn
      Kara Senn Review from Google
      5.0 ★

      Kara Senn's Review Sourced from Google

      renting the space was easy and the agent was very friendly and helpful. great option for inexpensive meeting space.

    • Jono
      Jono Review from Google
      1.0 ★

      Jono's Review Sourced from Google

      This company is garbage. They have a $30 charge for parking written into the fine print of what you sign. Always add at least $50 to the price they tell you.

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    3.7 3.7 (3)

  • Jill's Office

    Delightful 24/7 Virtual Receptionists.

    Headquartered in Utah, our team is composed of professional receptionists who are not only experts in their field but trained in giving your customers a WOW experience...

    Top Services:

    • Phone Answering Services
    Location
    Ogden, Utah
    Number of Employees
    100 - 249

    Jill's Office Services

    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Crabby's Soft Wash
    • CNY Roof Cleaning
    • Appliance of Pinellas
    • Dynamic Maids
    Data sourced from the agency's DesignRush profile

    Jill's Office Reviews & Testimonials

    • Tony Hester
      Tony Hester Review from Google
      5.0 ★

      Tony Hester's Review Sourced from Google

      Jill’s Office provides excellent service at a great value. I routinely receive compliments and praise about “whoever answered the phone.” That’s when I proudly admit I use an answering service called Jill’s Office. Holly Card is my account manager, and she has been an indispensable resource in the success of my business.

    • Jackson Hester
      Jackson Hester Review from Google
      5.0 ★

      Jackson Hester's Review Sourced from Google

      Jill’s Office has provided incredible service for my appliance repair business for nearly 5 years. I’ve helped over 3700 clients, and I have yet to hear a single complaint about their service. Instead, I routinely hear compliments and praise for their professionalism, clarity, and friendliness. I cannot recommend Jill’s Office enough.

    • JANO DAVOUDI
      JANO DAVOUDI Review from Google
      5.0 ★

      JANO DAVOUDI's Review Sourced from Google

      We’ve been incredibly impressed with the services at Jill’s Office and how they’ve streamlined customer interactions for our construction company. Their team has consistently provided professional and reliable support, allowing us to focus more on our projects without worrying about missed calls or follow-ups. Our onboarding experience was seamless, thanks to Jessa, who walked us through every step with clarity and patience. This easy start made a big difference in quickly integrating Jill’s Office into our daily operations. Above all, we truly appreciate our account manager, Jennette. Her attention to our specific needs and dedication to making everything run smoothly have been invaluable. She’s been a vital part of our success with Jill’s Office, and we’re grateful for all she does to support us. Highly recommend Jill’s Office to any business looking to enhance their customer experience!

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    4.7 4.7 (248)

  • Awantrix

    Enterprise IT Solutions That Drive Business Growth

    Awantrix is a Texas-based enterprise technology solutions provider specializing in managed IT services, cybersecurity, connectivity, infrastructure, and unified communications. The company helps organizations improve operational efficiency, strengthen security, and scale their technology environments through...

    Top Services:

    • BPO
    • Call Centers
    • Business Consulting
    • IT Services
    • IT Compliance Solution
    • Show more
    Location
    Dallas, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $79/hr
    Minimal Budget
    Under $1,000

    Awantrix Services

    • BPO
    • Call Centers
    • Business Consulting
    • IT Services
    • IT Compliance Solution
    • Cloud Consulting
    • Cybersecurity
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Ignets
    • ACH Health
    • For2 Care
    Data sourced from the agency's DesignRush profile
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  • LEX Reception

    Keep Law Human

    LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better...

    Top Services:

    • Call Centers
    • Phone Answering Services
    Location
    Portland, Oregon
    Number of Employees
    250 - 499

    LEX Reception Services

    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Elzinga & Associates
    • Your Practice Mastered
    • Hammerschmidt, Stickradt, & Associates
    Data sourced from the agency's DesignRush profile

    LEX Reception Reviews & Testimonials

    • Marci Raider
      Marci Raider Review from Google
      5.0 ★

      Marci Raider's Review Sourced from Google

      The set up was easy and thorough and the follow-up was extremely helpful. My account manager, Akanksha, made the transition so easy and pleasant.

    • Josselyn Ivonne Marroquin B.
      Josselyn Ivonne Marroquin B. Review from Google
      5.0 ★

      Josselyn Ivonne Marroquin B.'s Review Sourced from Google

      Latasha was very kind and assertive in her support to address my issue and find a solution to get more accurate interactions with our callers.

    • Jeremy Maher
      Jeremy Maher Review from Google
      2.0 ★

      Jeremy Maher's Review Sourced from Google

      It is very difficult to work with their integration team. They need people that are smarter. We have been using them for years, and every time we need to make an adjustment to the script integration, it turns into a nightmare. Something I can do in less than 30 minutes turns into 4-12 days of them making mistakes and misunderstanding things. There regular team that makes small adjustment not involving the integration are great. If you need integrations into your CRM it is probably best to find another company.

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    4.7 4.7 (200)

  • Vallu

    Premium Answering Services for Law Firms.

    VALLU is a premium answering service tailored for law firms and attorneys, enhancing client engagement with a blend of human touch and technology. Specializing in professional call handling, message taking, and appointment scheduling, VALLU streamlines communications, elevating client experiences while...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    Mesa, Arizona
    Number of Employees
    50 - 99
    Minimal Budget
    Under $1,000

    Vallu Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Ktenas Law
    • Clarity Family Law
    • Touma Law Group
    • Dohman Law
    • Marks Law Group
    Data sourced from the agency's DesignRush profile
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  • ROI CX Solutions

    Total CX and BPO Services.

    Our core value at ROI CX Solutions is delivering tailored call center outsourcing solutions that scale with your business. Impressive outcomes define our legacy in customized scripting, agent training, and seamless onshore-offshore staffing blends—ensuring 24/7 support that drives exceptional customer...

    Top Services:

    • Call Centers
    • BPO
    • Customer Support
    • Phone Answering Services
    • Show more
    Location
    American Fork, Utah
    Number of Employees
    1000 & Up
    Portfolios Count
    3 Projects Listed

    ROI CX Solutions Services

    • Call Centers
    • BPO
    • Customer Support
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Hello Fresh
    • SAMSUNG
    • TSA PRE
    • Panera
    • VISA
    Data sourced from the agency's DesignRush profile

    ROI CX Solutions Reviews & Testimonials

    • Mr. John
      Mr. John Review from Google
      1.0 ★

      Mr. John's Review Sourced from Google

      If you're considering working at Connexus Resource Group, brace yourself for an exhausting, demoralizing experience that will leave you burned out, underpaid, and questioning your life choices. This company operates like a modern-day sweatshop, exploiting employees with unrealistic expectations, pitiful wages, and a toxic work environment that prioritizes profits over people. The workplace culture is cutthroat and demeaning. Supervisors hover like prison guards, scrutinizing every call and nitpicking minor mistakes. Instead of support, you get constant criticism, with the ever-present threat of write-ups or termination if you don’t meet impossible metrics. Favoritism runs rampant, and HR exists only to protect the company—not the employees. Don’t be fooled by empty promises of "career advancement." Promotions are reserved for management’s favorites, while everyone else is stuck in the same dead-end role. Training is minimal, and turnover is sky-high because people either quit from exhaustion or get fired for not meeting unrealistic expectations. In conclusion, Connexus Resource Group is a call center nightmare—a place where employees are treated like cogs in a machine, worked to the bone, and discarded without a second thought. If you value your mental health, dignity, or fair pay, steer clear. There are better jobs out there—this one isn’t worth the suffering.

    • Valupack Gaming
      Valupack Gaming Review from Google
      1.0 ★

      Valupack Gaming's Review Sourced from Google

      Working on the same position for over a year, being told I'm one of their best agents and never getting a raise and overall being treated like I don't actually matter. Would never recommend working for them to even my most hated enemy.

    • Alece Peterson
      Alece Peterson Review from Google
      1.0 ★

      Alece Peterson's Review Sourced from Google

      I would avoid working here if you can. I worked here for 5 years, and really hated it. Tried to find other work and was unable to for a long time. I ended up quitting because they were going to demote me after being a Team Lead for about 4.5 years. It was really disappointing and heartbreaking, especially since I loved my team of agents. The first couple of years were good, but after a while it just became unbearable. The last campaign I was on, Solutran, literally sucked the life out of me. My supervisor and my agents were great, but I had to fight for my agents to be treated fairly. The company goes by Connexus Resource Group now, they merged with a few other call centers in 2021. One good thing I can say about the merger was we were finally able to get PTO after not having any paid time off at all. The pay here sucks, I was only making $15.50 for being a team lead, and that was only after 5 years of tenure. Most agents were making around $11.50 to $13. It's very hard to get raises here, so if you want to work here and not be compensated properly this might be the right place for you. Avoid this place, it will only ruin your mental health and cause you more suffering.

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    2.9 2.9 (155)

  • Specialty Answering Service

    Fitting your call center requirements ideally

    SAS specializes in tailored phone answering services, catering precisely to clients' unique business requirements. Our committed support team undergoes rigorous training to deliver outstanding solutions, encompassing a wide spectrum of needs, such as general customer service, billing inquiries, sales...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    Location
    Philadelphia, Pennsylvania
    Number of Employees
    100 - 249

    Specialty Answering Service Services

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Advertising Industry
    • Accounting
    • Engineering
    • Energy Industry
    • IT Industry
    • Financial Industry
    • Legal Industry
    • Travel Industry
    • Retail Industry
    • Telecommunications Industry
    Data sourced from the agency's DesignRush profile

    Specialty Answering Service Reviews & Testimonials

    • Sarah Gonzales
      Sarah Gonzales Review from Google
      5.0 ★

      Sarah Gonzales's Review Sourced from Google

      We are a digital marketing agency and have been using SAS for the past three months. I'm so happy with this service. They screen all our calls, and have saved us so much time and hassles having to deal with spam calls. They've also been really helpful in building out instructions for their team to ensure that each call from either current clients or prospective customers is handled in the right way. And I love that they are always aiming to improve -- every time I suggest a new way to handle calls, they immediately implement the suggestion. This is a great, very personalized and affordable receptionist service for small businesses.

    • Zoe Newbold
      Zoe Newbold Review from Google
      5.0 ★

      Zoe Newbold's Review Sourced from Google

      We use SAS answering service for our after hour needs for our guests at our boutique hotel. They are great and I love the format how they send the messages of the missed calls. Also, the support team is very responsive and helpful. They work quickly to build your script and ensure that we are happy with the product.

    • S B
      S B Review from Google
      5.0 ★

      S B's Review Sourced from Google

      SAS Desk has been fantastic for our customer support needs. We've used them for many years now. Their team is professional, responsive, and always courteous with our customers. Calls are handled quickly and effectively, and we’ve seen a big boost in customer satisfaction. Highly recommend! Thanks to Courtney and Gabe for all their help.

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    4.8 4.8 (858)

  • AnswerPlus

    Real people, real answers.

    Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Managed Services
    • Show more
    Location
    Hamilton, Canada
    Number of Employees
    250 - 499

    AnswerPlus Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    • Managed Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Skilled Trades
    • Elevators
    • Healthcare
    • Professional Services
    • Property + Facilities Management
    • Government
    • Other Industries
    Data sourced from the agency's DesignRush profile

    AnswerPlus Reviews & Testimonials

    • Cindy Halsall
      Cindy Halsall Review from Google
      5.0 ★

      Cindy Halsall's Review Sourced from Google

      We have tried several different services to look after our after hours phones. AnswerPlus was by far the most professional company. I would highly recommend!!!

    • Laura M Dixon
      Laura M Dixon Review from Google
      1.0 ★

      Laura M Dixon's Review Sourced from Google

      They age discriminate and I have been in contact with their head office to report them

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    3.9 3.9 (20)

  • Answering Legal

    We Make Sure Law Firms Never Miss a New Client.

    Answering Legal, Inc. provides law firms with a professional, highly trained answering service for any sized law firm. 24/7 live virtual receptionists!...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Nesconset, New York
    Number of Employees
    250 - 499

    Answering Legal Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Social Firestarter
    • LawLytics
    • Reputation Ink
    • CASEpeer
    • Precision Legal Marketing
    • Everest Legal Marketing
    Data sourced from the agency's DesignRush profile

    Answering Legal Reviews & Testimonials

    • Kathleen Raffaele
      Kathleen Raffaele Review from Google
      5.0 ★

      Kathleen Raffaele's Review Sourced from Google

      Answering Legal has been great to work with. Their attendants are accurate and efficient so we get concise messages that are easy to process internally.

    • Parisa Houshmandpour
      Parisa Houshmandpour Review from Google
      1.0 ★

      Parisa Houshmandpour's Review Sourced from Google

      I rarely leave negative reviews, but my experience with this company compels me to warn others. In my opinion, they are dishonest, unreliable, unprofessional, and extremely rude. Based on my personal experience, I strongly advise against using their services. There are countless other Answering service providers out there— Save your money and choose one that values honesty, professionalism, and basic courtesy. I was told I would get a two weeks trial period but when I ended my services with them, they charged me thousands of dollars for 3 days!

    • John Rafferty
      John Rafferty Review from Google
      5.0 ★

      John Rafferty's Review Sourced from Google

      As a solo-attorney, I was really on the fence about spending money for a 24/7 receptionist like AL provides. But since human connection feels more important today than ever, I decided to give it a try. Chris, their Dir of Sales, provided white-glove service throughout the whole onboarding process and answered every question I asked with specifics. After a two week trial of emails about every missed call, I was hooked. More importantly than me however, are the potential clients and other attorneys who call and speak to an AL agent: they are delighted by their conversations. How do I know? About once a week someone who's trying to get a hold of me lets me know how impressed they are with my answering service and says something like, "I didn't know you hired someone new" or "that person was so kind - nice touch with whoever is answering the phone." This is a good reminder that so long as clients and referral partners are delighted with AL, I can only be delighted with them as well.

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    4.7 4.7 (648)

  • Customer Contact Services

    We are a nimble organization and can provide a customizable solution that meets your needs.

    Customer Contact Services remains committed to delivering exceptional support and boosting customer satisfaction through call center services. Our broad client portfolio highlights our proficiency in live agent response, cost management, and customizable solutions for diverse industries...

    Top Services:

    • Call Centers
    Location
    Minnetonka, Minnesota
    Number of Employees
    250 - 499
    Portfolios Count
    3 Projects Listed

    Customer Contact Services Services

    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Consumer Goods Industry
    • Finance Industry
    • Healthcare Industry
    Data sourced from the agency's DesignRush profile

    Customer Contact Services Reviews & Testimonials

    • Tara Miller
      Tara Miller Review from Google
      5.0 ★

      Tara Miller's Review Sourced from Google

      CCS has been a lifesaver for our business! We have people who man the phones 24/7, but in the event a call is missed, for whatever reason, CCS steps in, handles the call, gets all the pertinent information, sends us a text and then calls to ensure we got the message. We've used them for a few years now and are very happy with the cost and service. If you're looking for a backup/after hours answering service solution, try these folks!

    • Eloy Perez
      Eloy Perez Review from Google
      1.0 ★

      Eloy Perez's Review Sourced from Google

      DO NOT DO BUSINESS WITH THIS SERVICE. I cannot emphasize enough that the pricing and presentation are very misleading. We had a previous answering service that we were paying less than $50 a month for when they solicited our partnership. The representative, Chrissy Lochner, recommended the $99 per month plan with the commitment to review after the first month came in; that NEVER happened. Here we are 3 months and SEVEN THOUSAND DOLLARS later when we were finally able to cancel the services. When I called to speak with the billing department the representative Dianne Archerd, stated she was only in the billing department and would need to switch me over to her customer service department, she placed me on a 40+ minute hold and then the phone went silent. I guess that is their “Customer Service” at its best. Now you know how they came up with $7,000 of over the limit minutes and fees on their billing! They are now sending an outstanding invoice for an additional $1,274. Please do your due diligence before getting into business with this company.

    • Natalie Cadarette
      Natalie Cadarette Review from Google
      5.0 ★

      Natalie Cadarette's Review Sourced from Google

      Our company switched to CCS about 6 months ago, and we have nothing but raving reviews. Coming from a challenging partnership with another vendor, CCS solved all of the challenges we had faced and has helped us reach our goals in as little as a few months. The team is extremely kind and easy to work with, flexible with our process, and the caller experience is superb. Customer service is top- notch from admin to agent and they are incredibly responsive. Highly recommend!

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    4.3 4.3 (26)

  • Virtual Mojoe

    Rise to Maximize Forever

    Virtual Mojoe is a one-stop solution to hiring the best virtual assistants online, who help you with all those mundane and daunting tasks so that you can achieve more by doing less and what matters most!...

    Top Services:

    • BPO
    Location
    Las Vegas, Nevada
    Number of Employees
    100 - 249
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Virtual Mojoe Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Appedology
    • Medical lien Management
    • GreenSense Billing
    Data sourced from the agency's DesignRush profile
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    5.0 5.0 (1)

  • Elite Precision Consulting

    Manifesting Business Serenity.

    Global collaboration and expansion does not need to be complicated. At Elite Precision Consulting, we help organizations enter and penetrate global markets with both ease, strategy and peace of mind. With nearly 2 decades of international business management experience, we place value on creating synergistic...

    Top Services:

    • Business Consulting
    • BPO
    • Reputation Management
    • Customer Support
    • Market Research
    • Show more
    Location
    Seattle, Washington
    Number of Employees
    250 - 499
    Average Hourly Rate
    $125/hr

    Elite Precision Consulting Services

    • Business Consulting
    • BPO
    • Reputation Management
    • Customer Support
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Ardour Healthcare Services
    • Cognizant
    • Zealous Services
    • Parkland Hospitals
    • American Association of Individual Investors
    • PMaxGlobal
    • Norwood
    • Cusp
    • CHW-St. Joseph's Medical Center
    • ESM Solutions Login
    Data sourced from the agency's DesignRush profile

    Elite Precision Consulting Reviews & Testimonials

    • Loly Emad
      Loly Emad Review from Google
      1.0 ★

      Loly Emad's Review Sourced from Google

      I had a very disappointing experience with this service. Despite paying a very high fee, the feedback I received was minimal and lacked any meaningful engagement. Instead of addressing the concerns I brought up, the response simply repeated what I had already submitted, with no justification or helpful input. I expected personalized guidance, especially given the cost, but unfortunately, the service did not meet even basic expectations. I would not recommend this to other students seeking real academic or research support.

    • Kayla Steltenkamp
      Kayla Steltenkamp Review from Google
      1.0 ★

      Kayla Steltenkamp's Review Sourced from Google

      Please listen to me...do NOT even try. Their company is run by a bot until you might FINALLY get an answer. For someone who you want to help you write or edit, this isn't it. They should have more personalization from the start. In my intial email I wrote back that I was turned off by the "bot" answer. Then they followed up and I went back and forth with "Aaron" that his information about my area of research was wrong, that I wished he was more personal, and that if he couldn't reply with a genunie response I'd share out. Sure enough every reply was a blanket response from "Aaron" letting me know I could call their company for more information. There are great companies out there who are REAL from the START. Keep looking! Do not give your money to a company who can't even try to engage and didn't train their bot to filter when they needed a person to take over.

    • Marc Collazo
      Marc Collazo Review from Google
      1.0 ★

      Marc Collazo's Review Sourced from Google

      Yelp Review for Precision Consulting – Journal Article Publication Services ⭐☆☆☆☆ (1/5) I had high hopes for Precision Consulting’s journal article publication services after receiving exceptional support with my dissertation. Unfortunately, my experience with their journal article assistance was frustrating and unproductive. From the start, the process was riddled with errors, unclear guidance, and lack of meaningful feedback. Communication was poor—email responses were difficult to interpret and provided no real direction for navigating the publishing process. When I sought clarification, the answers were vague and did not help me engage with potential publishers. In the end, I was left without a finished product or follow-up support, which was a stark contrast to the quality service I previously received from this company. Given the investment scholars make in their research, Precision should offer clearer guidance, structured support, and a process that truly helps authors reach publication standards. If you’re considering their services for journal article development, proceed with caution. While they may excel in dissertation assistance, they fell short in delivering on their promises for academic publishing support.

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    4.4 4.4 (123)

  • AnswerMTI

    AnswerMTI is a professional 24×7 live telephone answering service providing affordable customer service solutions since 1982...

    Top Services:

    • Phone Answering Services
    • Call Centers
    Location
    Atlanta, Georgia
    Number of Employees
    Under 49

    AnswerMTI Services

    • Phone Answering Services
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Healthcare Industry
    • Retail Industry
    • Hospitality Industry
    Data sourced from the agency's DesignRush profile

    AnswerMTI Reviews & Testimonials

    • Cathy
      Cathy Review from Google
      1.0 ★

      Cathy's Review Sourced from Google

      Check around before using this company. You get charged extra for holidays (there is nothing in my contract that says that), there are hidden fees (they will tell you there are none), and their prices are a lot higher than other answering services. You will pay through the nose to cut ties with them. Their customer service is awful. Our customers would wait on hold for long periods of time and when they did answer, they were hard to understand and the call service didn't seem to know what they were supposed to do (even with a written script). I'm sure we lost more than a few jobs because of this. AMTI was once a preferred vendor for our Franchise but they lost that status and now I know why. Edit to AMTI's response: My review stands. There were more than a few occasions that the call service did a lousy job. When we called to find out why, the same excuses were used; we are in a storm situation, we are understaffed, etc. My contract, that I signed in or around 2017 has nothing about the 30 day cancellation. The $61.38 prorated fee was not for actual calls. We had already changed to another approved vendor. It was for their multiple fees and holiday fees (yes, you pay extra for holidays). These are my issues and there are many more franchises that have even more problems with them. It's also the reason AMTI is no longer a Preferred Vendor with our Corporate Office.

    • Saher Gouda
      Saher Gouda Review from Google
      1.0 ★

      Saher Gouda's Review Sourced from Google

      I can’t tell you how many times our calls were not picked up in the agreed upon timeframe. This weekend we saw a customer wait 6 minutes for a rep to answer. Service has gone significantly downhill.

    • Chloe Olsen
      Chloe Olsen Review from Google
      5.0 ★

      Chloe Olsen's Review Sourced from Google

      Whenever our office gets busy and we can't get to each caller right away, we roll our calls over to AnswerMTI. Their professional receptionist service is perfect for us as we're able to ensure every caller gets the personalized attention we strive to deliver.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    3.4 3.4 (12)

  • Protovo Solutions

    Simplifying Your Digital Needs With Unlimited Skills

    Protovo Solutions is an experienced and reliable group of digital engineers, problem solvers, thinkers, consultants, and all-around specialists. We believe in providing one-of-a-kind solutions to everyone of our customers, since we are the creators of human experience. Our mission is to simplify the...

    Top Services:

    • CRM Consulting
    • Software Development
    • eCommerce Development
    • Digital Services
    • Web Development
    • Show more
    Location
    Bhilwara, India
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed

    Protovo Solutions Services

    • CRM Consulting
    • Software Development
    • eCommerce Development
    • Digital Services
    • Web Development
    • Digital Marketing
    • AI Development
    • IT Services
    • Staff Augmentation
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • IT Industry
    • Small Business Industry
    • Marketing Industry
    Data sourced from the agency's DesignRush profile

    Protovo Solutions Reviews & Testimonials

    • Mohamed Farrag Enab
      Mohamed Farrag Enab Marketing Manager at Blue Ray Properties L.L.C
      5.0 ★

      CRM Consulting Review from Mohamed Farrag Enab

      Protovo's CRM module customization yielded significant measurable outcomes, enhancing overall efficiency with a notable X% reduction in task completion time. User adoption saw a commendable X% increase, and the customization contributed to a substantial X% decrease in data errors. The impact on sales was evident, with a noteworthy X% boost in leads and conversions directly attributed to the tailored module. User satisfaction remained high, as reflected in positive feedback and a satisfaction rate of X%. Additionally, the project resulted in tangible cost savings of X% through improved operational efficiency. The system's adaptability was showcased by seamlessly incorporating X number of changes and updates. Collectively, these measurable achievements underscore Protovo's effectiveness in delivering a customized CRM solution that significantly enhances business processes and outcomes.

    • Anjali Nawal
      Anjali Nawal Review from Google
      5.0 ★

      Anjali Nawal's Review Sourced from Google

      Starting my internship with Protovo by my first year of engineering and becoming the junior software engineer at Protovo, it was really a great experience and time with a company like this where i got to know about many of the latest technologies and one with great work culture which every person dream for. A great boss is always a one people want in company and here I got three. Seniors are really friendly and always help and guide me with work and our leaders too. I would suggest you too get a chance to work with Protovo if you want to do something in life and you will not regret it later. Best place for freshers and also for interns to start their career and boost the confidence. Go with Protovo #protovian

    • Aakanksha Dadhich
      Aakanksha Dadhich Review from Google
      5.0 ★

      Aakanksha Dadhich's Review Sourced from Google

      Working in protovo solutions gives me learning in new technologies and explore my skills. Company has friendly environment and work ethics. company is best place who love their work and have passion for their work. I suggest all freshers to start your career with company you will get lots of learning here.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.3 4.3 (1)
    5.0 5.0 (7)

  • Elation

    24/7 Answering Service Solutions

    Specialized, affordable 24/7 phone answering services using a combination of friendly, articulate agents, exceptional training and premium technology to work for your business...

    Top Services:

    • Phone Answering Services
    Location
    Bloomington, Minnesota
    Number of Employees
    Under 49

    Elation Services

    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Medical Industry
    • Real Estate Industry
    • Legal Industry
    Data sourced from the agency's DesignRush profile

    Elation Reviews & Testimonials

    • NewPatient Registration
      NewPatient Registration Review from Google
      5.0 ★

      NewPatient Registration's Review Sourced from Google

      We have used Elations Answering Service for our Family Practice after hours service for many years. We have been very happy with their service. They are always courteous with our patients, and thorough is determining their needs. They are also very flexible with changes in our schedule and assisting with any questions we have.

    • FNA OPE1
      FNA OPE1 Review from Google
      5.0 ★

      FNA OPE1's Review Sourced from Google

      Our company has utilized Elation Answering Service for several years now. Our process is complicated and our script has been challenging over the years to include international support. Through it all the managers have worked tirelessly to ensure that they handle everything as requested. Even the representatives are amazing at adjusting the script while speaking with them to make sure they get the correct individual to take a call. This has been the best decision for our company in providing 24 hour support to our customers.

    • Mackenzie Muldowney
      Mackenzie Muldowney Review from Google
      5.0 ★

      Mackenzie Muldowney's Review Sourced from Google

      Our outpatient behavioral health practice has utilized Elation Answering Service for close to 4 years. Throughout that time, Elation has handled our needs efficiently and effectively, even in the face of a worldwide pandemic. Our account manager, Jenny Clark, has been hands on all the way, and always prompt to answer our questions/make edits to our call schedules and rosters on the fly. Our clinicians, staff, and patients have all benefited from the support of this service.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
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    4.2 4.2 (19)

  • Prossistant

    Your Trusted Partner In Virtual Support & Business Efficiency

    Prossistant is your trusted partner in business support, streamlining operations, client communication, and back-office processes. Our skilled team delivers tailored assistance across marketing, sales, administration, accounting, paralegal, and technical workflows. Integrated seamlessly into your systems, we...

    Top Services:

    • BPO
    • Accounting
    • Customer Support
    Location
    Madison, Wisconsin
    Number of Employees
    Under 49
    Average Hourly Rate
    $15/hr

    Prossistant Services

    • BPO
    • Accounting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Altus, Inc.
    • Mighty Digits
    • iiCME
    • Cannabis Code
    Data sourced from the agency's DesignRush profile
    Visit Website View Profile

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Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for virtual receptionist companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.

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Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

Virtual Receptionist Company Hiring Guide

What is a virtual receptionist company?

A virtual receptionist company is an agency that supplies a remote team of customer service professionals. Although it is an outsourced service, virtual receptionists integrate themselves into an organization, giving customers the impression that they are part of an in-house team. As a result, businesses can provide professional customer support to meet the ever-growing demands of their customer base.  

Here are some common client challenges that outsourced receptionist services help overcome: 

  • Limited resources: While businesses can hire talent, the cost of onboarding, training, paying regular employee benefits, facilities and equipment, and software can impact the bottom line. Virtual receptionist agencies are known to be a more cost-effective alternative as businesses merely need to pay for the service. 
  • Seasonal fluctuations: Some industries experience high customer volume during select months, often resulting in a staff shortage to meet the volume. In that regard, a virtual receptionist company can flexibly scale this capacity without incurring high costs. 
  • 24/7 assistance: Modern customers expect businesses to be available round-the-clock on every channel and in their preferred language. Virtual receptionist agencies can supplement a business’s team by providing after-hours coverage, multilingual services, and multichannel support. 

The global virtual receptionist market is anticipated to reach $25 billion by 2029, with a compound annual growth rate (CAGR) of 6.9% from 2021 to 2029. Due to the presence of major industry players in North America, the region has dominated the global market in providing outsourced receptionist services.   

NEXA’s service exemplifies the high-quality results of hiring a virtual receptionist. 

A plumbing company reached out to NEXA as it experienced large call volumes with long wait times, translating into many missed calls and rendering the client unable to respond quickly to emergencies. They also sought to assist Spanish-speaking prospects. Having handled a 150 monthly average call volume for other plumbing companies, NEXA assembled a team to provide multilingual support and handle overflows, nights and weekends, and holiday coverage, answering calls within three minutes. Additionally, the agency conducted a series of outbound calls to increase sales, performed triages, and de-escalated emergencies.  

As a result, the client identified 50% of calls as high-quality leads, attended 85% of after-hours calls, and increased its conversion rate by 25%. More importantly, its revenue grew by $20,000-$50,000 per sales agent, leading to a five to tenfold revenue increase. 

What do virtual receptionist companies do?

Virtual receptionist companies assist with various customer service-related tasks, helping businesses elevate customer experience, brand reputation, and sales. These can range from providing multilingual support to call answering services, chat and email support, and social media community management. In other words, they provide the same services as a physical receptionist, except that they work remotely. 

Some of the services virtual receptionist provide include: 

  • Call answering: Handling incoming calls, providing after-hours services, answering basic inquiries, and transferring the caller to the appropriate department when needed 
  • Outbound calls: Calling or messaging customers for follow-ups, confirmations, appointment reminders, and surveys to nurture the business’s relationship with them 
  • Calendar and appointment scheduling: Setting appointments with customers and coordinating the business’s calendar to accommodate the appointment 
  • Respond to general inquiries: Answering inquiries, providing product information, and basic troubleshooting via multiple customer channels, including calls, texts, website chats, social media, and email  
  • Take and relay messages: Forwarding more complicated customer inquiries and concerns to the client’s in-house team for their more detailed attention  
  • Lead qualification: Screening traffic from customer channels to verify if the individual is a potential lead, including filtering channels for possible spam calls and messages 

A case study showcasing the impact of outsourced receptionist services includes the collaboration between VoiceNation and Soapy Joe. 

Car wash chain Soapy Joe was experiencing an overflow of calls. Unable to handle the workload and answer customer inquiries, it enlisted VoiceNation’s services. Beyond tending to calls and messages, the agency created a customized script for client inquiries, scheduled appointments, forwarded calls, and answered frequently asked questions.  

VoiceNation’s efforts improved customer service and elevated customer retention for Soapy Joe. By handling voicemails and return calls, the agency also saved the client valuable hours of menial work. 

What is the difference between a virtual assistant and a virtual receptionist company?

The difference between a virtual assistant and a virtual receptionist company lies in the scope of services offered. Namely, virtual assistants provide a broader range of assistance, while virtual receptionists predominantly focus on customer support.  

Here are more differences between virtual assistants and virtual receptionist companies:

Aspect  Virtual Assistant Companies  Virtual Receptionist Companies 
Responsibilities  Assist businesses with administrative tasks  Primarily focused on call management 
Scope of service  Provide basic accounting, marketing, website development and coding, customer service, data entry, and document management 
  • Respond to customer messages, texts, emails, and calls 
  • Address general inquiries and concerns 
  • Schedule appointments 
Working hours  Typically work within the business’s regular work hours  Typically provide 24/7 support, with employees working in rotation 

Why should I hire an outsourced receptionist service?

You should hire an outsourced receptionist service because it provides round-the-clock multilingual customer service that can be scaled proportionally to your needs, resulting in higher customer satisfaction. 

Main benefits in enlisting an outsourced receptionist service include: 

  • Focus on core competencies: Considering the average duration of customer calls is four minutes, handling a high daily call volume can quickly consume a significant portion of your workday. By delegating this work to virtual receptionist agencies, you gain time to focus on more important tasks, like finding business opportunities and fine-tuning your product.  
  • Reduce costs: Virtual receptionists are considered a more cost-efficient option than traditional in-house receptionists, as you only pay for the service, eliminating expenses like office space, equipment, training, and employee benefits.  
  • Provide high-quality customer service: Customer satisfaction hinges on phone interactions — namely, 19% of customers stop doing business with a company due to poor call experience. Virtual receptionists can help in that regard, considering they answer calls within 20 seconds, personalize each conversation, and try to resolve the customer’s concerns within the first contact.  
  • Give a human touch: 43% of customers prefer talking to a person to resolve an issue. While AI and chatbots make the customer experience more efficient, virtual receptionist companies can offer more personalized interactions when needed. They are trained to be empathetic listeners, helping customers feel valued and heard and improving their overall experience.   
  • Increase availability: Many virtual receptionist firms offer around-the-clock assistance, allowing customers to receive care and attention at any time.  
  • Offer multilingual service: With global customers speaking different languages, outsourced receptionist services can give your brand a competitive advantage by supporting customers in their chosen language.  
  • Scale your team: When outsourcing your customer service, you can adapt your team size to fluctuating call volume, ensuring efficient call handling during peak periods without disrupting your core operations. 

A notable case study illustrating the benefits of hiring outsourced receptionist services encompasses the partnership between  TravelWifi and IdeasUnlimited. 

Portable Wi-Fi provider TravelWifi was quickly expanding worldwide. With the launch of their new product line, they sought the help of IdeasUnlimited to ensure reliable customer assistance to the growing base of prospects. In response to the request, IdeasUnlimited provided 24/7 customer support, supplementing TravelWifi’s internal team with tier-one technical support, backend support, order processing, chat and email support, logistics support, and admin support, among other things. The agency quickly adapted its services to meet market feedback and TravelWifi’s developing needs, extending the service to multilingual support in English, Arabic, and French. 

Through the partnership with IdeasUnlimited, TravelWifi scaled up its customer support capabilities to meet the demand, with the call volume growing from 100 monthly calls in 2012 to 4,600 in 2019. Due to the excellent customer service, TravelWifi received continuous high praise, allowing the client to grow its global market presence exponentially. 

How do I choose the best virtual receptionist company for my business?

You can choose the best virtual receptionist company for your business by following these steps: 

  1. Outline your needs: Identify the tasks you want to delegate, the number of receptionists you need, and the languages to which you wish to extend the service. Determine if you need receptionists for year-round coverage or only during peak seasons.  
  2. Choose between onshore, nearshore, or offshore: Weigh the pros and cons of the different types of outsourcing and select one that best meets your business objectives.  
  3. Set your budget: In addition to the cost of service, consider the price of the technology needed to integrate and monitor your customer service channels.   
  4. Research and gather references: Look at directories like DesignRush, listings, marketplaces, and community forums to find potential virtual receptionist companies. Contact business partners and colleagues for agencies that they highly recommend.  
  5. Check their scope of service: Read through the agencies’ offerings list and prioritize those that provide the services you need. Check for possible certifications, recognitions, and awards associated with the service.  
  6. Review their expertise: Confirm that the agency has experience in your industry, tech stack, and language. Virtual receptionist companies with expertise in your industry can better understand your business and customers, allowing them to provide more effective services.  
  7. Do your due diligence: Search for client testimonials, reviews, awards, and case studies to ascertain the agency's credibility.  
  8. Look for employee satisfaction: High employee satisfaction indicators can give insight into the service quality and long-term stay of your potential receptionist team.  
  9. Create your request for proposal (RFP): Write a brief business background, project scope, and other project details in your proposal. Compare the agency proposals and determine which ones provide the best value for money.  
  10. Interview the shortlisted candidates: Schedule an interview with your selected candidates to assess whether they can accommodate your request and scale of service. Choose receptionists that align with your values, culture, and team dynamics.  
  11. Evaluate listening and communication skills: Throughout your interactions with the agency, assess its attentiveness, responsiveness, and availability, as these are qualities you want in your virtual receptionist.  
  12. Perform a trial service: Some agencies provide a trial period, so you have a more accurate idea of what it will be like working with the company. Based on that, decide whether to extend the contract or move to another service partner. 

Need help choosing virtual receptionist companies? Contact us with project details, and we’ll select five agencies that best match your criteria list — free of charge. Visit DesignRush’s Marketplace for more details. 

How do I find the best virtual receptionist company on DesignRush that fits my budget?

You can find the best virtual receptionist company on DesignRush that fits your budget by using our filter options. Refine your search according to hourly rates, minimum budgets, agency region, company size, and client type. 

Here are five virtual receptionist companies on DesignRush with the most affordable hourly rates: 

What are the key success metrics in outsourced receptionist services?

The key success metrics in outsourced receptionist services vary per industry and type of service, with the most common indexes pertaining to: 

Quality and quantity of work 

  • Volume by channel: Average amount of texts, messages, calls, and support tickets a business receives  
  • First response time: Amount of time a virtual receptionist takes to answer a support ticket, call, or message 
  • First contact resolution: Number of tickets, calls, or messages that an agent resolves within the first interaction 
  • Average handle time: Average amount of time it takes to handle a call or transaction 
  • Output per hour: Number of tickets, calls, or messages an agent responds to within the hour 
  • Average resolution time: Amount of time an agent takes to solve a support ticket or answer a customer concern 
  • Occupancy: Percentage of time a team spends on actively handling customer calls, messages, and tickets 
  • Agent utilization rate: Percentage of time an agent spends actively handling customer calls, messages, and tickets 
  • Cost per resolution: Divides the total cost of providing customer service over the number of tickets, calls, messages, and texts 

Customer satisfaction 

  • Customer satisfaction score: Measures the overall experience that a customer received 
  • Customer effort score: Indicates the effort a customer goes through to resolve their issue or fulfill a request by analyzing repeat calls, handle times, and channel switches 
  • Net Promoter Score: Measures customer loyalty by assessing how likely a customer will recommend the business 
  • Abandon rate: Number of customers hanging up the call while on hold 
  • Churn rate: Percentage of customers leaving your brand  

What questions should I ask before hiring a virtual receptionist company?

You should ask the following questions before hiring a virtual receptionist company: 

Its Relevant Background 

  1. How familiar is your team with my industry? How long have you outsourced in this industry?  
  2. Do you have experience in my required service?  
  3. Do you provide multilingual customer service? Which languages do you extend the service to? 

Its Services and Processes 

  1. Do you provide around-the-clock service? If not, what are your regular working hours?  
  2. Can you walk me through how your team prioritizes tasks? For instance, how do you select the emails to respond to first out of 50 messages?  
  3. How do you handle customers who have difficulty articulating their needs or have a different communication style from yours?  
  4. What measures do you take to handle difficult or upset customers? How would you diffuse the situation?  
  5. What are your data security and privacy measurements?   
  6. What is your contingency plan for internet or power failures? 

Concerning Your Project 

  1. Who will be my point of contact?  
  2. What is my level of involvement in the hiring process?  
  3. How do you measure employee productivity, performance, and satisfaction?  
  4. What kind of call and messaging analytics do you provide? How can I monitor the results?  
  5. How do you handle cases when an employee fails to align with the team dynamic? 
  6. What ROI can I expect when hiring your services? 

What are the best virtual receptionist companies in the US?

The best virtual receptionist companies in the US are the following: 

Agency  DesignRush rating  Google rating  Top clients 
IdeasUnlimited 

5.0

(49 reviews) 

5.0

(11 reviews) 
  • Twitch 
  • PatPat 
  • TravelWifi 
  • Sapphire International Mobile Hotspot 
VoiceNation 

4.9

(9 reviews) 

4.0

(133 reviews) 
  • AIG 
  • U.S. Coast Guard Auxiliary 
  • Comedy Central 
  • FEMA 
Ambs Call Center 

4.7

(5 reviews) 

4.8

(45 reviews) 
  • Cadillac 
  • Michigan State University 
  • Federal-Mogul 
  • Entwood Property Management 
TAS United 

4.5

(2 reviews) 

3.8

(17 reviews) 
  • Boston Scientific 
  • Igloo 
  • Baylor Health Care System 
  • Texas Tech University  
NEXA 

4.3

(1 review) 

4.3

(197 reviews) 
  • Fuze 
  • White Hardt Attorney Advertising & Consulting 
  • Silver Peak 
  • The ICEE Company 

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