VoiceNation

Name: VoiceNation
Address: 2915 Premiere Pkwy #200, Duluth, Georgia, 30097, United States
Telephone: 8334261002
Price range: Under $1,000
Rating: 4.9

4.9(11 reviews)

America's best phone answering service taking care of your callers

2915 Premiere Pkwy #200, Duluth, Georgia 30097, United States

https://voicenation.com/designrush

VoiceNation

VoiceNation Overview

Number of Employees

1000 & Up

Minimal Budget

Under $1,000

Average Hourly Rate

Inquire

Year Founded

2001

Thousands of businesses rely on our flexible support because our professionally trained, bilingual receptionists and intelligent software guarantees amazing customer service is always delivered on their behalf.

Acting as a seamless extension of your business, they're available to answer calls and respond to web chats whenever you need, even 24/7. And we keep our pricing simple too; with plans starting from just $70 per month.

Why choose VoiceNation:

America's best receptionists
Essential and Personalized plans to suit every business
A culture like no other
Years of industry knowledge
Gold standard technology
Outstanding account management

Headquarters

2915 Premiere Pkwy #200, Duluth, Georgia 30097, United States

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VoiceNation
Highlights and Considerations

Data sourced from the agency's DesignRush profile, website, and other relevant accounts, including 3rd-party platforms and AI summaries.

Pros

Exceptional customer service and responsiveness to client needs
Competitive pricing and value for money compared to other providers
User-friendly platform that simplifies call and message management
Various plans and features tailored to individual business requirements
Professional and friendly answering agents

Cons

Lower-tier plans may lack essential features
Occasional inconsistencies in call handling quality
Reports of hidden fees causing frustrations with pricing transparency
Delays in response times during peak hours noted by some users
Services primarily focused on the U.S. market, which could be a downside for businesses with global needs

VoiceNation Services

Areas of Expertise

BPO Expertise
Call Center Expertise
Phone Answering Services Expertise

BPO Expertise

Back Office Outsourcing

Call Center Expertise

Appointment Setting
Inbound
Outbound
Telemarketing
Virtual Receptionist

Phone Answering Services Expertise

After-Hours
Property Management

Industries

Legal
Real Estate
Corporate Services
Finance
Health Care
Media & Communications
Publishing
Software & IT Services
Design
Construction

Client Types

Small Businesses
Medium Businesses
Enterprise / Corporate

VoiceNation Portfolio

Phone Answering Services
Essential Live Answering
Phone Answering Services
Personalized Live Answering
Inbound
Managed Live Chat
Outbound
Outbound Calling

VoiceNation Reviews

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Eric Martin
Owner at Undisclosed
Responsive and knowledgeable
Project Type: Call Centers
Review Date: 27 August, 2024
Source: 3rd-party Review Platform
Eric Martin described VoiceNation as responsive and knowledgeable, highlighting the professionalism the team displayed during onboarding. Martin commended the agency's patience and thoroughness in guiding him through the answering service process.
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Benjamin Rose
CEO at Undisclosed
Swift assistance in setting up two new numbers
Project Type: Call Centers
Review Date: 3 August, 2024
Source: 3rd-party Review Platform
Benjamin Rose applauded Marti Ramirez at VoiceNation for swift assistance in setting up two new numbers for his company. Rose recognized Ramirez's valuable suggestions for scripting solutions. He acknowledged Ramirez's exceptional dedication by going above and beyond to check other accounts for overall quality.
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Tara Ramirez
Owner at Undisclosed
Customer Support Services
Project Type: Outsourced Customer Support
Review Date: 23 April, 2024
Source: 3rd-party Review Platform
Tara Ramirez was satisfied with VoiceNation's services, highlighting its excellent customer service, professionalism, and user-friendly technology. She regretted not working with the agency sooner and praised its expertise and responsiveness.
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Mary A.
Owner at Undisclosed
Excellent Personalized Customer Service
Project Type: Outsourced Customer Support
Review Date: 18 April, 2024
Source: 3rd-party Review Platform
Mary A. commended VoiceNation for its excellent service, particularly highlighting Jessica's exceptional customer support. Mary appreciated VoiceNation's efficiency in setting up on-call routing for her company and described the agency's dashboard as flexible and easy to use.
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Suzanne Carden
Founder at Undisclosed
Phone Answering Services
Project Type: Phone Answering Services
Review Date: 12 April, 2024
Source: 3rd-party Review Platform
Suzanne Carden praised VoiceNation for streamlining tasks and offering customizable services. She regarded the agency as a breath of fresh air compared to other vendors. Carden valued VoiceNation's attention to detail and ability to follow instructions.
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Garry A.
Owner at Undisclosed
Phone Answering Services
Project Type: Phone Answering Services
Review Date: 7 April, 2024
Source: 3rd-party Review Platform
Garry A. was pleased with VoiceNation's professional and helpful services, highlighting the agency's reliability in never missing a call and responsiveness to requests, even at short notice. He commended VoiceNation's supportive and professional staff.
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Jack A.
Owner at Undisclosed
Phone Answering Services
Project Type: Phone Answering Services
Review Date: 2 April, 2024
Source: 3rd-party Review Platform
Jack A. complimented VoiceNation's sales and onboarding teams for their friendliness, expertise, and organizational skills. Jack described the collaboration as seamless and well-organized, stating he would use the agency's services again to enhance his company's customer experience.
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Benjamin Rose
Founder at Undisclosed
Phone Answering Services
Project Type: Phone Answering Services
Review Date: 27 March, 2024
Source: 3rd-party Review Platform
Benjamin Rose lauded VoiceNation for its prompt assistance in setting up new numbers and providing valuable scripting suggestions for his company. Rose appreciated VoiceNation's proactive approach to managing other accounts for any issues. He highly recommended the agency's services.
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David Oliphant
Owner at Undisclosed
Call Center Services
Project Type: Call Centers
Review Date: 22 December, 2023
Source: 3rd-party Review Platform
David Oliphant acknowledged the simplicity of the setup process at VoiceNation, praising Chris Samuels in new accounts and Lauri Shepard in customer service departments for their notable contributions.
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Janeen Jarrell
Manager at Undisclosed
Call Center Services
Project Type: Call Centers
Review Date: 14 December, 2023
Source: 3rd-party Review Platform
Janeen Jarrell appreciated VoiceNation's clear and straightforward communication, highlighting its adept handling of unique business issues. Additionally, she noted the bonus of a solution for making outbound business calls on private lines.
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Ryan Trovato
Owner at Undisclosed
Call Center Services
Project Type: Call Centers
Review Date: 10 December, 2023
Source: 3rd-party Review Platform
Ryan Trovato commended Bailey at VoiceNation for being easy to work with, simplifying processes, and providing step-by-step guidance throughout the collaboration. Trovato complimented Bailey's cooperation.
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