Our directory features the top BPO companies in the USA, evaluated using five ranking criteria, 12 expert reviewers, and 263+ verified client reviews, giving you a reliable way to choose the best BPO provider.
Select the Best BPO Company in the USA
21 Companies - Rankings updated: April 24, 2026
DesignRush evaluates the BPO companies listed based on expertise, credentials, and client satisfaction ratings, using objective data and verified reviews. Some placements are sponsored.
United States ×
We Book the Meetings, You Close the Deal.
A powerhouse team that takes the headache out of prospecting by booking qualified, high-intent sales appointments for businesses. We don't just generate leads, we deliver sales-ready conversations straight to your calendar. [... see all Appointment Setter Online reviews ]- Location
- Albany, New York
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $5/hr
- Portfolios Count
- 6 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAppointment Setter Online Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Appointment Setting Project for HR Company Accelerating Business Development 
Appointment Setting Project for Media & Communications Company Accelerating Client Acquisition -thumb-webp.webp)
Appointment Setting Project for Software & IT Services Company Accelerating Lead Conversion and Client Engagement 
Appointment Setting Project Accelerating Lead Generation -thumb-webp.webp)
Appointment Setting Project for Construction Company The Healthcare Construction Market through Targeted Outreach -thumb-webp.webp)
Appointment Setting Project Boosting B2B Growth
Data sourced from the agency's DesignRush profileTrainual Inc 15Five electrIQ marketing YCharts PERQ GMass Heinz Marketing Inc Arch-Con Corporation
Reviews verified by DesignRush and sourced from the agency's profileAppointment Setter Online Reviews & Testimonials
Customer Support Review from Eli Hamilton
This company has delivered exceptional customer support services that made a noticeable impact on our overall workflow and customer satisfaction. From day one, their team demonstrated professionalism, responsiveness, and a genuine commitment to representing our brand with care. They handled customer inquiries promptly, clearly, and with an impressive level of empathyensuring that every interaction felt personalized and attentive.One of the things we appreciated most was their ability to quickly understand our products, processes, and communication tone. They not only answered questions efficiently but also helped educate our customers, resolve issues with patience, and maintain a positive experience even in challenging situations. Their follow-up processes were consistent, their communication was always organized, and their ability to manage high volumes of inquiries without compromising quality truly stood out.They became a seamless extension of our internal team, reducing our workload and allowing us to focus on growth while knowing our customers were in excellent hands. Their dedication, reliability, and customer-first approach made the entire partnership incredibly valuable. We highly recommend their customer support services for any business looking to elevate its service experience.
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Back Office Outsourcing Review from Romain Devisme
We hired Assistant Setter Online for:contracted customer support solutionshrinking customer querie volumeBeing an agency involved in the business of advertising and marketing we were ramping up our efforts in terms of campaigningAssistant Setter Online does all our inbound processing, phone, chat and e mail support. They started employment with us on test basis initially and during their 2- week onboarding process they did so with our front-line team which was structured. We gave them tours of our products, tone of voice, brand guidelines and escalation workflows. All the traffic entering their channel is currently managed by their team, all the outbound communication is done via RingCentral and they also integrated Tawk.to live chat support on our site, increasing the level of engagement and conversion. After working with Appointment Setter Online, we now have quantitative indicator of results in customer satisfaction levels. They always provide a high level of support and it has saved us a considerable amount of overhead costs in the process of hiring, training and retaining in-house personnel. We would in fact expect savings of 50 percent or more. They have been extremely reactive and structured.
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Appointment Setting Review from Raul Vizcaino
I am the Operations Manager at Supermarket Source Inc, We empower our customers to excel by providing top-notch equipment and design services to the food retail industry. We needed help with B2B appointment setting and sales closing to increase our revenue and sales, Appointment Setter Online provides B2B appointment-setting services. We provide our company's data, and the team helps us with email, chat, and phone calls. We pay $1,000 for each agent, Appointment Setter Online has increased our sales by 22% so far. The quality of their work exceeds our expectations, Appointment Setter Onlines project manager always contacts us through WhatsApp, Slack, and email. We use High Level to arrange the leads and Google Sheets to maintain records and updates of the sales and leads, Were satisfied with the quality of the team, and they've actually increased our sales.
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AI-Enabled IT and Digital Services Company
SunTec India is an AI-enabled IT and digital services company with 25+ years of experience, 1,500+ full-time employees, 8500+ clients worldwide, and a full spectrum of IT outsourcing, data solutions, digital engineering, eCommerce support, digital marketing and photo editing services. [... see all SunTec India reviews ]- Location
- Laguna Beach, California
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Portfolios Count
- 6 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSunTec India Services
Data sourced from the agency's DesignRush profileBose Panasonic Lumix Honda Pepsico Dentsu Corzen Nielsen Dalmia Cement Lumens EMC2
Reviews verified by DesignRush and sourced from the agency's profileSunTec India Reviews & Testimonials
Shopify Review from Joe Di Lucci
The ideal solution provider for every eCommerce store setup and optimization issues. We wanted our new Shopify store to get great brand visibility and conversions but lacked the resources and expertise for it. Partnering with SunTec India gave us access to experts who competently assessed our problems, solving them with creative product descriptions, SEO strategy generation, and product data entry service, bringing us on par with our competition.
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Amazon Review from Walter Venkel
Excellent Amazon eStore product listing and advertising support that skyrocketed our sales.Our corporate gifting eCommerce startup faced the problem of poor brand visibility on Amazon. We partnered with SunTec India to handle the problem and were delighted with the results. They sorted our products and listed them accordingly while optimizing our PPC campaign to give better ROI. They're now our permanent partner for the job.
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Web Development Review from Randy Linker
The web development partner that can give bespoke websites within a tight schedule and budget.Our company deals with supplying industrial equipment procured from many manufacturers to clients of various industries. We had not been doing this well due to the lack of traffic-generating capabilities of our incumbent website. SunTec India fixed its content and SEO issues, making it more appealing to our target group. We've now become standout suppliers in our industry; thanks to SunTec India.
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Answering Service Care Provides Trained Customer Service Professionals.
Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in [... see all Answering Service Care, LLC. reviews ]- Location
- Margate, Florida
- Number of Employees
- Under 49
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAnswering Service Care, LLC. Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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Appointment Setting Project Medical Answering Service 
Appointment Setting Project Home Services Call Answering 
Appointment Setting Project Legal Answering Service
Data sourced from the agency's DesignRush profileFlowers & Foley UOAA HG Consulting
Reviews verified by DesignRush and sourced from the agency's profileAnswering Service Care, LLC. Reviews & Testimonials
Phone Answering Services Review from Vai Lealiiee
I had an issue with the protocol for our message retrieval. Spoke with Maria, the account manager in Client Relations, and she handled my concerns in a professional manner, extremely courteous, empathetic, and very kind. She fixed our account and I am so happy to be able to work with the Answering Service Care company again! I used to be an agent with them 10 years ago and still use skills taught from this company in my every day life. They are the best answering service company nationwide! I highly recommend to anyone who needs this service for their businesses. You will not be disappointed!
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Phone Answering Services Review from Lee Ann Morris
It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!
Show moreCarolina Silva's Review Sourced from Google
Answering Service Care is incredible! They answer every call with professionalism, warmth, and compassion which is exactly what our nonprofit needs to support people in crisis. Reliable, friendly, and a true extension of our team. Highly recommend!
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Build Your Business Momentum with End-to-End BPO Services
Invensis is a leading business process outsourcing firm, providing an extensive range of services including IT, finance and accounting (F&A), revenue cycle management, transactional management, end-to-end e-commerce support, back office services, and more. [... view Invensis profile ]- Location
- Lewisville, Texas
- Number of Employees
- 1000 & Up
- Portfolios Count
- 3 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsInvensis Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
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BPO Project Australian Home Shopping Company 
BPO Project U.S. non-prime Auto Financing Company
Data sourced from the agency's DesignRush profilePhilips Trend West GRM
Reviews verified by DesignRush and sourced from the agency's profileInvensis Reviews & Testimonials
Sundar Kasyap's Review Sourced from Google
Our small clinic in Texas was struggling with billing and insurance claims. Invensis’ Revenue Cycle Management services turned that around quickly. Claims are processed faster, and denials have decreased. They're professional, easy to work with, and understand the U.S. healthcare system inside out.
Show morePrem Kumar's Review Sourced from Google
We partnered with Invensis Inc for eCommerce support, and it's been a game-changer. Our order processing, returns, and customer service have become faster and more accurate. The team is responsive, US-business savvy, and really understands online retail. Highly recommend for any U.S.-based business looking to streamline operations.
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Top BPO Company USA.
DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions. [... view DGC BPO Service profile ]- Location
- New York City, New York
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsDGC BPO Service Services
Data sourced from the agency's DesignRush profileBrightPath Solutions TechWave Inc EcoSmart Ventures MarketPulse Strategies VisionLink Enterprises FutureEdge Technologies
The AI engineering partner that delivers
tkxel is an AI engineering partner helping businesses turn AI ambition into real, measurable outcomes. We design, build and deploy intelligent solutions, agentic systems, modernized applications and custom software that work in production, not just in pilots. [... view Tkxel profile ]- Location
- Reston, Virginia
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $35/hr
- Portfolios Count
- 10 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountstkxel Services
Data sourced from the agency's DesignRush profileABB Groupon TELUS Family Dollar Honeywell Replenium Tropic Air Knowles CoNCERT Inspired E-Learning
Reviews verified by DesignRush and sourced from the agency's profiletkxel Reviews & Testimonials
Willa Cardenas's Review Sourced from Google
We approached tkxel to rebuild our legacy platform, and they handled the task with focus and professionalism. Their PMs were organized and proactive, and their engineers delivered high-quality code. What really stood out was their long-term mindset—they clearly value partnership over just getting the project done.
Show morePierce Alana's Review Sourced from Google
As a non-technical founder, I needed a partner who could simplify the complex. tkxel not only explained things in plain terms, but also guided me with patience and insight. The product they delivered is sleek, reliable, and ready for investors. I felt fully supported throughout the journey.
Show moreMia White's Review Sourced from Google
Our collaboration with tkxel was seamless. Their team worked closely with our in-house designers to build a mobile app that’s beautiful, stable, and feature-rich. They always made time to explain their development decisions. It was a smooth ride from kickoff to delivery.
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Outsource Bookkeeping With Expert Back-Office Support
Rapid Back Office LLC helps small business owners and CPAs save time and cut costs with expert bookkeeping, payroll processing, and back-office support. We specialize in managing day-to-day bookkeeping tasks, ensuring accuracy and compliance. We support QuickBooks Online and Desktop, Xero, FreshBooks, Wave [... view Rapid Back Office LLC profile ]- Location
- Alexandria, Virginia
- Number of Employees
- Under 49
- Average Hourly Rate
- $15/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsRapid Back Office LLC Services
Comprehensive analysis done by DesignRush Agency Experts.Clients and Projects
View Full Portfolio-thumb-webp.webp)
Bookkeeping Project for Construction Company Bookkeeping
Data sourced from the agency's DesignRush profileSonoran Chapel, LLC Fort Comfort Service Gen Tech USA Fort Comfort Gutter
Back Office Support Services
Outsource2india is a pioneering outsourcing company, providing a variety of Back Office Support services for global organizations. [... view Outsource2india profile ]- Location
- Princeton, New Jersey
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $40/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsOutsource2india Services
Data sourced from the agency's DesignRush profileAlcon ARI Maximus Rogers Redwood E-Learning System Yale School of Management Data Infinity Loomis Auto MiddleEast Camnet
Do What You Do Best, Go Hire The Rest
At Go Hire Virtual, we help busy entrepreneurs and businesses scale without burnout. Our team of highly skilled virtual assistants handle the day-to-day, so you can focus on growth. [... view Go Hire Virtual profile ]- Location
- Sandy, Utah
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $12/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsGo Hire Virtual Services
Data sourced from the agency's DesignRush profileDash Surface Solutions Red Rocks Construction
Reviews verified by DesignRush and sourced from the agency's profileGo Hire Virtual Reviews & Testimonials
Msingi wa Natural's Review Sourced from Google
Working with Eron has been a great experience. As a business owner, there are always a lot of moving parts, and he stepped in and helped relieve some of that pressure. He’s assisted with client communication, scheduling, and outreach which has helped free up my time to focus on growth and strategy. He is responsive, dependable, and eager to improve. I appreciate the support he has provided to my business.
Show moreJayk Speth's Review Sourced from Google
For years I’ve been struggling to have engaging social media content and to grow my brand. I came into contact with Brian at a networking group and he informed me about the different tasks virtual assistants can do, including social media content creation and marketing. I then began the process of interviewing different assistants that would be compatible for what I was looking for. Go Hire Virtual introduced me to Stephany Miquilena and we instantly connected. She had some experience with other musicians which gave me the confidence that she would be able to identify and deliver exactly what I needed. Within our first month working together we were creating viral content and my social media grew exponentially more than it had in years past. I have felt support from everyone at Go Hire Virtual and they have been prompt to address my concerns as they come up.
Show moreLei Corbeza's Review Sourced from Google
The Boot Camp Training was very helpful and well-structured. It boosted my confidence and prepared me for real client scenarios. The client pairing process was smooth and organized, making the transition easy. Overall, it was a positive and valuable experience.
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Crazy Good Outsourcing
Trupp Global: Your Trusted Partner for Back-Office Support and Customer Experience Services. [... view Trupp Global profile ]- Location
- Orlando, Florida
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTrupp Global Services
Data sourced from the agency's DesignRush profileReal Estate Sector Big Data Company Construction Sector
Reviews verified by DesignRush and sourced from the agency's profileTrupp Global Reviews & Testimonials
Jyoti Chakrapani's Review Sourced from Google
They hire in lots and then fire in bulk..just project based...and they cut your pf without actually holding one... rubbish company ...
Show moreKeerthi Kandra's Review Sourced from Google
Wrost experience. I went interview and they are conducting one exam I have written all the things correct but they are telling wait i will discuss with manager and informing you like that. Totally they are wasted my time. Wrost experience
Show moreAkshay kumar's Review Sourced from Google
Don't go here if your time is really value to you, because if any girl is waiting in reception for interview then don’t even think to attend interview because they will not hire you they will hire only that girl. managers will also come out of theirs cabin and chit chat with girls but no one will ask about you...company infrastructure is also not good.
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Trust your buddy to have your back!
Hire globally, stress-free, with a reliable Virtual Assistant for just $10/hour no contracts, no setup fees, no hassle. Pixel Buddys dedicated Virtual Buddies take care of time-consuming tasks so you can focus on growing your business and enjoying life.Trust your buddy to have your back! [... view PixelBuddy Solutions profile ]- Location
- Pueblo, Colorado
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsPixelBuddy Solutions Services
Data sourced from the agency's DesignRush profileAviate Massage and Wellness Paramount Attorney
Reviews verified by DesignRush and sourced from the agency's profilePixelBuddy Solutions Reviews & Testimonials
Jeff M Biddle's Review Sourced from Google
What a great business support option! Ken is knowledgeable and committed to providing an exceptional product with dedicated service! Highly recommend!!!
Show moreErica Lengerich- Health Coach's Review Sourced from Google
I am super happy I found Pixel Buddies! Before them, my business was on the verge of closing down forever! Within the first couple days they were able to see all the areas I was struggling in and go after it. Within a month, they were able to help me catch up all the past due bills, and make $3,000 more than I would have been able to on my own. If you are a business owner struggling to get your business off the ground and not sure how to get it to grow & scale up like you want… I HIGHLY Recommend Pixel Buddies!! True life savers!
Show moreJethrode Vistar's Review Sourced from Google
Ken is very professional when it comes to dealing with clients and his employees! I saw his vision as a businessman as we are doing his professional portraits. I asked him about how he does things and later on when we are wrapping things up, I learned that he is a very kind and generous man and his goal is to address the problems of the other business owners and empowering his staff by giving great job opportunities!
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SEO For Everyone
We provides top-class offshore SEO virtual assistants. Hire individually or build your SEO team to be your industry's organic leader. When you need SEO support to assist with your businesss organic growth, our SEO VAs are available on an hourly, part-time, full-time, project-based, or monthly basis. [... view Virtual SEOs profile ]- Location
- Santa Fe, New Mexico
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsVirtual SEOs Services
Data sourced from the agency's DesignRush profileHome Health Care Quiz Patente Tradotto Casetology
Streamlined Accounting. Expert Financial Management
Personiv offers flexible outsourced accounting solutions to optimize finance operations and reduce costs. With a dedicated team approach, the firm empowers businesses to refocus on strategic initiatives while handling their day-to-day financial tasks efficiently and professionally. Personiv specializes in [... view Personiv profile ]- Location
- Austin, Texas
- Number of Employees
- 1000 & Up
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsPersoniv Services
Data sourced from the agency's DesignRush profileNon-Profit Industry Manufacturing Industry Energy & Mining Industry
Hire Your Wiz For Biz
Staffwiz helps startups and growing businesses hire top-tier global remote talent with up to 70% payroll savings. Choose from fully managed or direct hire models, and start building your remote team in weeks, not months. [... view StaffWiz profile ]- Location
- New York City, New York
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $5/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsStaffWiz Services
Data sourced from the agency's DesignRush profileWells Fargo Concentrix Accenture Cognizant
A Digital Marketing Agency Led by Upworks Top-Rated Freelancers.
We are dynamic and versatile team of digital marketing experts who bring together diverse talents and experiences to deliver exceptional results for our clients. [... view Branding Hosts profile ]- Location
- Los Angeles, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $20/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsBranding Hosts Services
Data sourced from the agency's DesignRush profileSmoky Mountains Casuarina Grande EMS University The Alexandrite Inspire Careers
A trusted name in data and analytics!
Datamatics Digital Ltd an entity of Datamatics Global Services Ltd is a well-recognized leading data mining and application development company that delivers avant-garde software services with a specialized focus on web & mobile product engineering, application development & maintenance services. [... view Datamatics profile ]- Location
- Edison, New Jersey
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $30/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsDatamatics Services
Data sourced from the agency's DesignRush profileHoneywell JDA OLA Flipkart Hike Micromax Accenture Lacoste Boston Marathon Capital First
Modern Accounting Built To Grow Your Business
Hiline offers bookkeeping, tax, and payroll services for small businesses, providing tailored financial solutions to streamline operations and support growth. [... view Hiline profile ]- Location
- Syracuse, New York
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $1/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsHiline Services
Data sourced from the agency's DesignRush profileRitual Vetted Flow Kana
Reviews verified by DesignRush and sourced from the agency's profileHiline Reviews & Testimonials
Ryan McCarthy's Review Sourced from Google
Have been using Hiline for the past 5+ years and they have been great. They manage all of my accounting, bookkeeping, and even HR services.
Show moreTom Cooney's Review Sourced from Google
Been using G&C since first day of business and have watched their team grow with ours! They are very knowledgeable, resourceful and quick to respond to our needs. The modern boutique fits perfectly with our operations!
Show moreAndy Orr's Review Sourced from Google
The Gardner & Capparelli are an incredible source of value, strategy, and support for our creative business. Our first year working with their tax team helped our internal accounting group identify previously unknown tax credits, as well as helping us better prepare for scaling our operations for years to come. I can't thank Matt, Jim, and their entire team enough!
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Inspiring With Intelligence
We at 5Fusion Tech LLC, develop your best websites, software's and social media marketing and guide you throughout the process to facilitate your business and make it easy for your to other aspects of your business. [... view 5Fusion Tech profile ]- Location
- Houston, Texas
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $50/hr
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts5Fusion Tech Services
Data sourced from the agency's DesignRush profileGWL Markcon Revolusys Tech
Focus on What Matters!
GetNuva connects businesses in the USA with exceptional virtual assistants worldwide. Boost your productivity, drive growth, and embrace diversity with our cost-effective solutions. Lets transform your business together. [... view GetNuva profile ]- Location
- West Hartford, Connecticut
- Number of Employees
- Under 49
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsGetNuva Services
Data sourced from the agency's DesignRush profileHudson Property Services Debbie Sardonne Adrianne's Housekeeping Prime Ortodontics Eden Design Group 4 Senses Luxury Technical Roofing of St. Henry' Royal Cleaning Services Yorleny's Cleaning Services Hall-Mark Premier Cleaning LLC
Award-winning, community-oriented public accounting and consulting company.
We are a certified public accounting and consulting firm with three Minnesota locations - Minneapolis, Rochester, and Red Wing. [... view Smith Schafer CPAs profile ]- Location
- Rochester, Minnesota
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSmith Schafer CPAs Services
Data sourced from the agency's DesignRush profileReimagine Southwest, LLC Baser Freight D&R Star
Reviews verified by DesignRush and sourced from the agency's profileSmith Schafer CPAs Reviews & Testimonials
joseph eslait's Review Sourced from Google
I had a meeting with Greg Epsom to help an international client who wants to purchase real estate here in Rochester. Greg was very professional, knowledgeable and flexible to meet with us and an attorney. This was my first experience with Smith Schafer & Associates and I look forward to doing business with them in the future.
Show moreDavid Neil's Review Sourced from Google
We were very disappointed with our experience when we had our taxes done here last year. The cost was outrageous and the service was poor.They are aware that some Mayo employees get reimbursed $600 for the cost of tax preparation and charge these people $750. If you qualify for this reimbursement, I recommend negotiating the price before they are aware of this. We found out after the fact that this benefit is taxed, so the out-of-pocket cost is much larger than the $150 we had expected. There is nothing complicated about our taxes to justify this cost (W-2, student loan tax forms, mortgage interest, etc.).Despite the outrageous cost, we decided to go with them last year because we thought we would get a higher level of service and advice on how we can minimize our tax liability in the future. The service was, unfortunately, very poor. They provided no advice for future tax seasons and didn't respond to our emails when we had questions about how to pay the taxes that we owed. We resorted to calling a friend who works in taxes.Terrible service at 5 times the price. Do not recommend.
Show moreRobert Church's Review Sourced from Google
Jill's presentation was thorough and very helpful. She made confusing tax rules understandable. I was most impressed.Bob Church
Show more
Expertise. Flexibility. Growth.
PrimeSync Solutions is a business process outsourcing (BPO) firm that helps businesses reduce costs, scale efficiently, and deliver exceptional customer experiences. Providing top-tier talent and cutting-edge technology, the firm empowers companies to overcome operational challenges while maintaining quality. [... view PrimeSync Solutions profile ]- Location
- Columbus, Ohio
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsPrimeSync Solutions Services
Data sourced from the agency's DesignRush profileRetail Industry Construction Industry Dental Industry
BPO Companies by State
BPO Specializations in the US
Hiring Guide: How to Choose the Best BPO Service Providers in the US
How to choose the right BPO company for your business needs?
To choose the best company for your business needs:
- Define the processes you want to outsource and the outcomes you expect.
- Evaluate industry experience and relevant case studies.
- Compare pricing models, contract terms, and scalability.
- Review SLAs, security standards, and compliance requirements.
- Assess communication, reporting cadence, and account management.
- Verify reviews, client retention, and long-term performance history.
If you need help finding a US BPO company, you can submit your project requirements through the DesignRush Marketplace and receive a free shortlist of providers that match your scope, budget, and business needs.
What criteria should be used to compare BPO companies in the USA?
To compare a BPO company with another, businesses should evaluate:
- Service scope and industry specialization, since 42% of organizations outsource to gain better access to talent and 20% to access new capabilities.
- Pricing models and cost transparency, as 34% cite spend optimization as a primary driver for outsourcing.
- Proven results, case studies, and client reviews, with 33% prioritizing improved quality and performance.
- Service level agreements, KPIs, and reporting standards, driven by rising customer expectations, reported by 35% of organizations.
- Data security, compliance, and risk management, as 19% outsource in response to an evolving risk landscape.
- Scalability and team structure, aligned with the need for flexible and scalable talent models cited by 23% of businesses.
- Communication and governance model, supporting better alignment to business strategy and operating model changes, noted by 27% of organizations.
What questions should you ask before hiring a BPO company?
Before hiring a United States BPO provider, businesses should ask:
Relevant Background
- What are the most notable BPO case studies you’ve delivered, and what results were achieved?
- Which industries and business functions do you specialize in?
- What types of processes do you have the strongest operational track record in?
Services and Processes
- Which processes would you manage, and how are they structured operationally?
- How do you handle onboarding, knowledge transfer, and process documentation?
- What does quality control and ongoing optimization look like?
Relevant to Your Project
- Which team members will support our account, and what relevant experience do they bring?
- How do you scale teams as demand, volume, or seasonality changes?
- What is the expected timeline from onboarding to full delivery?
What outcomes should businesses expect?
When partnering with a top BPO provider in the US, businesses can expect:
- Lower operating costs versus in-house teams, with cost reduction and efficiency now baseline expectations, as 35% of GBS organizations strongly agree.
- Improved efficiency and productivity, with 49% of organizations reporting measurable effort reduction.
- Increased throughput, as 45% of companies report doing more with the same or fewer resources.
- Access to specialized expertise and new capabilities, cited by 29% of businesses.
- Scalable operations that adjust to demand, seasonality, and growth.
- Consistent service quality tracked through SLAs, KPIs, and performance reporting.
- Greater internal focus on core and revenue-driving activities.
What KPIs will define the success of a BPO partnership?
The success of a BPO partnership is typically defined by KPIs such as:
- Service level attainment, including response time, resolution time, and accuracy.
- Cost savings versus in-house operations.
- Productivity metrics such as volume handled per agent or per hour.
- Quality and compliance rates, including error reduction and audit results.
- Customer satisfaction scores such as CSAT or NPS.
- Revenue impact for sales, retention, or collections-focused engagements.
How to find the best BPO companies in the USA on DesignRush?
DesignRush curates top BPO companies in the USA across budget levels, helping businesses find the right provider based on scope, industry, and spend:
| High budget: $50,000+ |
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| Low budget: $25,000-$50,000 |
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Why People Trust DesignRush
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies in the USA. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
Sources
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
BPO Services FAQs
What services do BPO companies in the USA typically provide?
US BPO providers support businesses across front-office, back-office, and operational functions, including:Â
- Customer support and call center services across phone, chat, and email.Â
- Back-office services such as data entry, billing, payroll, and document processing.Â
- Finance and accounting support, including bookkeeping, AP and AR, and reporting.Â
- Human resources outsourcing covering recruitment support, onboarding, and HR administration.Â
- IT and technical support, including help desk and application support.Â
- Sales and lead generation service,s such as appointment setting and CRM management.Â
- Marketing operations support, including campaign execution and analytics.Â
- Industry-specific services for healthcare, legal, and financial operations.Â
How much does it cost to hire a BPO company in the USA?
Based on DesignRush portfolio data, hiring a BPO company in the USA costs between $90 and $100 per hour, depending on service type, specialization, and delivery model.Â
Project-based pricing:Â
- Small projects: $20,000 to $25,000 for short-term or limited-scope support, usually 2 to 6 months.Â
- Mid-range contracts: $25,000 to $100,000 for ongoing back office, customer support, or healthcare billing over 6 to 18 months.Â
- Large-scale programs:Â $100,000 to $500,000+ for long-term, multi-team operations such as customer service, sales support, or medical billing.Â
- Enterprise-level BPO:Â $1 million+ annually for high-volume, regulated, or fully managed operations.Â
In practice, most US BPO contracts fall between $25,000 and $250,000, with pricing driven by workload volume, service complexity, and contract duration.Â
Which industries most commonly use BPO services in the US?
BPO companies most commonly serve:Â
- Information technology, with 77% of organizations outsourcing IT infrastructure and 72% outsourcing application and software development.Â
- Healthcare and medical billing, including claims processing, coding, and patient support.Â
- Finance and accounting, where 54% outsource finance functions, and 60% outsource tax-related processes.Â
- Legal services, with 68% of organizations are outsourcing legal and compliance tasks.Â
- Customer service and helpdesk operations, supported by 65% outsourcing of helpdesk and end user computing.Â
- Human resources, with 57% outsourcing HR functions such as payroll and benefits administration.Â
- Data and analytics are outsourced by 72% of organizations to improve reporting and decision-making.Â
- Retail, ecommerce, and back-office operations, including order management, procurement at 49%, and supply chain support at 52%.Â
What outsourcing models do US-based companies typically offer?
They typically offer these outsourcing models:Â
- Onshore outsourcing with US-based teams.Â
- Nearshore outsourcing using teams in nearby regions.Â
- Offshore outsourcing for cost-sensitive, high-volume work.Â
- Dedicated team models for long-term operations.Â
- Project-based outsourcing for fixed scope work.Â
- Hybrid models combining multiple delivery locations and pricing structures.Â
How do businesses measure ROI when outsourcing to a BPO partner?
Businesses measure performance and ROI by tracking:Â
- Service level agreements such as response time, resolution time, and accuracy.Â
- Cost savings compared to in-house staffing and operations.Â
- Productivity metrics like volume handled per agent or per hour.Â
- Quality scores including error rates, compliance, and customer satisfaction.Â
- Revenue impact for sales, retention, or collections focused programs.Â
- Regular reporting, benchmarking, and quarterly performance reviews.Â
About The Author and Expert Reviewer
Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.
Gianluca Ferruggia is a seasoned digital marketer with over ten years of experience. Starting with PPC, he effectively expanded his expertise to include SEO, sales, business development, and product. He is currently the General Manager at DesignRush, where he leads a team of over 100 professionals, oversees business operations, and develops strategies that achieve business goals. In just a few years, he grew the company's agency network to over 30,000, making it one of the leading B2B marketplaces that connect businesses with agencies.
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