BPO Review from Kimberly Weber

We brought on IdeasUnlimited to help with our back office work so our nurses and staff could stay focused on clients. They handle scheduling, reports, emails, and client inquiries, and they picked up new tasks fast with very little training. The time we save is huge, and it makes our daily operations smoother. What I like most is they really try to fit into how we work, so it feels like they are part of our own team. The onboarding took a little time, but once we got set, everything has been running well.

Miriam Woodward Founder President and CEO at De Dios Consulting

5.0 ★

BPO Review from Miriam Woodward

IdeasUnlimited has been a dependable partner for us at De Dios Consulting. They handle our scheduling, emails, research, and reports, which freed up time for us to focus on clients. What I value most is how quickly they adapt and how much they feel like part of our team. The only challenge was getting them up to speed on a few tools, but once they learned, everything has been smooth.

Jeffrey Bill Founder & CEO at Sunrise Treatment Center

5.0 ★

Medical Review from Jeffrey Bill

Working with IdeasUnlimited has been a real help for us at Sunrise Treatment Center. We brought them in to handle our medical billing so our staff could focus more on patients. They learned our system fast and cut down on errors which meant we got paid quicker and had better cash flow. Communication has always been easy and they adjust when we need something changed. What stood out most is how detailed and reliable they are. Nothing is ever perfect but they came pretty close.

Joachim Fong Regional Marketing Specialist at Malvern Panalytical

5.0 ★

Lead Generation Review from Joachim Fong

For the past year, Callbox has provided us with satisfactory lead generating and lead nurturing services. They were instrumental in securing attendees for our events, scheduling client appointments and facilitating the sale of one of our benchtop systems. Their professionalism in conveying our product attributes and valued solutions to prospective customers has brought us results.

Jonathan Anderson Owner at ABS

5.0 ★

Lead Generation Review from Jonathan Anderson

I’ve used Callbox now for about four months for my internet marketing company. The first two months they did not pay off. However with some additional training on my part, they started to close a higher percentage of my target audience. They’re really smart, nice and are really working hard to keep my business. My dedicated team keeps me up-to-date through frequent communications. My R.O.I is getting stronger and my CPA is starting to drop.

Ted Calvin Co-Founder & Vice President at Charted Energy

5.0 ★

Appointment Setting Review from Ted Calvin

Charted Energy has enjoyed a productive relationship with Callbox. They have done a great job of helping us target prospects within the markets we serve as well as qualify leads and set up appointments with decision-makers. Callbox has generally exceeded the number of leads per week we expected and provides a good value by enabling our inside sales team.

Patrick Benasillo CCO, EVP & Co-Founder at Visual Graphic Systems

5.0 ★

Lead Generation Review from Patrick Benasillo

Belkins nailed project management. Each stage of the outbound funnel was thoroughly calculated, allowing us to use data-driven insights to make informed decisions and making sure both sides implemented strategies effectively. Communication was clear and proactive, and they maintained full transparency throughout the process. In the first month, we closed our first contract, which was a promising start. Belkins helped us build a robust sales pipeline. Currently, we have four opportunities at the proposal stage, averaging $85K, with the potential for these contracts to grow up to $150K. We didn't expect to close deals and contracts so quickly. Belkins exceeded our expectations by not only creating a solid base for future work but also securing contracts right off the bat. Their ability to deliver quick and substantial results was very impressive.

Rafael Co-CEO at Outstaff Company

5.0 ★

Appointment Setting Review from Rafael

Belkins played a crucial role in refining our customer profile and identifying key features of our ideal buyer. It meticulously researched relevant leads to construct a targeted contact list. Our partnership with Belkins commenced in May 2023, and by February 2024, it secured 51 appointments for us. With an impressive 43% open rate and a 3.7% reply rate, we exclusively focused on the United States market and the architecture industry. Thanks to Belkins' efforts, we expanded into the Canadian market and explored opportunities in other industry sectors. Hiring Belkins as our lead generation specialist ensured a consistent influx of new clients. We were impressed with the agency's efficient strategies.

Allison Hill Business Development Manager at IT Services Company

5.0 ★

Lead Generation Review from Allison Hill

Belkins helped us define our ideal customer and find the right leads. They created targeted email sequences that highlighted our value in different ways. We started our collaboration 6 months ago and Belkins set 36 appointments for us. We saw a 57% open rate and a 5-6% reply rate. We focused on the U.S. market but now we're starting to expand to Canada and some European countries.

Etienne Demeules Director of Finance & Valuation at DSMA

5.0 ★

Data Entry Review from Etienne Demeules

TechSpeed support is seamless with ongoing workflows or new ones. Using them on different files, they have great turnaround and make sure data always meets expectations

Diane Ernstsson Manager at JDXpert

5.0 ★

Data Entry Review from Diane Ernstsson

TechSpeed has been a wonderful solution for our data entry needs. Their project manager is super friendly, easy to work with, extremely responsive and clear. TechSpeed swiftly got us through a rough patch when we were very backed up on data entry projects. They went above and beyond to exceed our expectations for sooner-than-expected delivery of the projects for data entry. Their QA is spot-on and very thorough. TechSpeed has been so great to work with!

Mark Stefanski VP of Software at Compology

5.0 ★

Data Entry Review from Mark Stefanski

For many years, Compology has worked with TechSpeed on image labeling, valuing TechSpeed's attention to detail and interest in optimizing processes. The client can rely on it to go over instructions, ask questions, give feedback, and train its team to follow it to a T. TechSpeed commits its time and resources to delivering great results and getting the job done well. Compology highly recommends working with the agency. (Verified via email)

Bogdan Czako Customer Support Team Lead at Covantis S.A.

5.0 ★

Customer Support Review from Bogdan Czako

We've been working with SupportYourApp to handle technical support, including product-related questions, password resets, tracing user traffic, and assessing request severity. The team started with two shared consultants and one dedicated consultant and now operates with two members, providing consistent support via email. Their performance has been outstanding, earning perfect 10/10 ratings in our internal performance reviews, and the project has remained extremely stable over time. The team has grown in expertise and reliability to the point where one dedicated agent now attends our annual gathering in Switzerland every year. Their support continues to exceed our expectations.

Joseph Pinto Manager at Sweett

5.0 ★

Customer Support Review from Joseph Pinto

We partnered with SupportYourApp to build a 24/7 multilingual support team operating securely from the office to serve our growing global customer base. The team structure has evolved over time and now includes French-, Spanish-, and English-speaking consultants, as well as Sales agents and part-time Social Media Research support. They manage our email, chat, and phone support 24/7, enabling us to assist customers in multiple languages and maintain an average email response time of under one hour. We truly appreciate their strong adherence to SLAs, consistent performance, and proactive communication. SupportYourApp has proven to be a reliable and effective partner in scaling our customer support operations.

José Manuel Val Merinero CFO at VR LIFE, SL

5.0 ★

Customer Support Review from José Manuel Val Merinero

We partnered with SupportYourApp to resolve ongoing billing and video service issues that were impacting customer satisfaction. They provided efficient email support through a dedicated consultant, ensuring consistent and personalized assistance. Communication was clear and well-structured, with defined guidelines that kept our interactions focused. Their support hours from 5 PM to 1 AM EET allowed timely resolutions outside regular business hours. We valued the consultants loyalty, consistency, and efficiency, which contributed to smooth operations. SupportYourApp has been a reliable and effective partner in addressing our service challenges.

Eli Hamilton Sr. Director of eCommerce at Intelligentsia Coffee Inc.

5.0 ★

Customer Support Review from Eli Hamilton

This company has delivered exceptional customer support services that made a noticeable impact on our overall workflow and customer satisfaction. From day one, their team demonstrated professionalism, responsiveness, and a genuine commitment to representing our brand with care. They handled customer inquiries promptly, clearly, and with an impressive level of empathyensuring that every interaction felt personalized and attentive. One of the things we appreciated most was their ability to quickly understand our products, processes, and communication tone. They not only answered questions efficiently but also helped educate our customers, resolve issues with patience, and maintain a positive experience even in challenging situations. Their follow-up processes were consistent, their communication was always organized, and their ability to manage high volumes of inquiries without compromising quality truly stood out. They became a seamless extension of our internal team, reducing our workload and allowing us to focus on growth while knowing our customers were in excellent hands. Their dedication, reliability, and customer-first approach made the entire partnership incredibly valuable. We highly recommend their customer support services for any business looking to elevate its service experience.

Romain Devisme Executive Director at Havas Events Shanghai

5.0 ★

Back Office Outsourcing Review from Romain Devisme

We hired Assistant Setter Online for: contracted customer support solution shrinking customer querie volume Being an agency involved in the business of advertising and marketing we were ramping up our efforts in terms of campaigning Assistant Setter Online does all our inbound processing, phone, chat and e mail support. They started employment with us on test basis initially and during their 2- week onboarding process they did so with our front-line team which was structured. We gave them tours of our products, tone of voice, brand guidelines and escalation workflows. All the traffic entering their channel is currently managed by their team, all the outbound communication is done via RingCentral and they also integrated Tawk.to live chat support on our site, increasing the level of engagement and conversion. After working with Appointment Setter Online, we now have quantitative indicator of results in customer satisfaction levels. They always provide a high level of support and it has saved us a considerable amount of overhead costs in the process of hiring, training and retaining in-house personnel. We would in fact expect savings of 50 percent or more. They have been extremely reactive and structured.

Raul Vizcaino Operations Manager at Supermarket Source Inc

5.0 ★

Appointment Setting Review from Raul Vizcaino

I am the Operations Manager at Supermarket Source Inc, We empower our customers to excel by providing top-notch equipment and design services to the food retail industry. We needed help with B2B appointment setting and sales closing to increase our revenue and sales, Appointment Setter Online provides B2B appointment-setting services. We provide our company's data, and the team helps us with email, chat, and phone calls. We pay $1,000 for each agent, Appointment Setter Online has increased our sales by 22% so far. The quality of their work exceeds our expectations, Appointment Setter Onlines project manager always contacts us through WhatsApp, Slack, and email. We use High Level to arrange the leads and Google Sheets to maintain records and updates of the sales and leads, Were satisfied with the quality of the team, and they've actually increased our sales.

Maria Maidana Customer Onboarding & Enablement Manager at SquadLocker, Inc

5.0 ★

Customer Support Review from Maria Maidana

Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!

Brian Agee Director of Sales & Marketing at Petro Towery

5.0 ★

Web Design Review from Brian Agee

My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.

Brian Lubeck Broker at Cypress Property Group

5.0 ★

Virtual Assistant Review from Brian Lubeck

Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.

Nidhi Jaiswal Marketing Executive at Social Frontier

5.0 ★

Marketing Review from Nidhi Jaiswal

From the very start, their team was very professional, communicated in a timely manner, and was very familiar with B2B lead generation. We were just surprised at their team culture and their desire to work hand-in-hand with our team. It felt like they were not an external vendor but a true partner in all respects. Throughout our working time together, Martal always produced excellent work while keeping us informed and engaged. They are solution-oriented, proactive, and willing to share ideas that enhance performance. It is not often that you find a team that is so concerned about your success. What we value most is their honesty and commitment to building something that will last. They don't seek quick wins but work to build outcomes that last and can potentially expand. With their experience combined with a well-structured plan, they are a reliable and outcome-driven collaborator. If you need to reach more customers and you would like to have a company that is concerned about your success, you can rely on Martal Group. We highly recommend that you use their services.

Anas Aftab Outreach Manager at Get Pro Links

5.0 ★

Digital Marketing Review from Anas Aftab

Working with Martal Group has been an absolute pleasure. Their team is collaborative and transparent and consistently delivers on their commitments with professionalism and expertise. From the start, it was clear they are passionate about building meaningful and lasting business relationships. What stands out most is their willingness to go above and beyond. Whether its sharing valuable insights, offering timely support, or simply being approachable and helpful, Martal Group has proven to be a reliable partner. Their depth of knowledge in the B2B space, paired with a genuine dedication to helping businesses grow, makes them a standout organization. If you're looking for a team that values collaboration, transparency, and long-term success, Martal Group is an excellent choice.

Doug McLean VP of Global Sales and Channels at Complete EDI

5.0 ★

Call Centers Review from Doug McLean

Martal Group was able to facilitate Complete EDI’s first ever outbound lead generation efforts in the company’s history. Following the onboarding process, Martal was able to deliver 2 sales-qualified leads within the second week of campaigns and by the end of the 3 month pilot period had 14 sales-qualified leads.

Manoj Thenua Chief Executive Officer at Medico Hub

5.0 ★

Customer Support Review from Manoj Thenua

I recently engaged a customer support provider to manage client service and support tasks for my healthcare-oriented platform. From the outset, their team was extremely professional, responsive and attentive. Their onboarding process was smooth, prompt, and well-organized. Throughout the project they handled all support tickets including account queries, billing questions, technical issues and general user guidance with empathy and clarity. What impressed me most was their commitment to quality: they consistently responded quickly to inquiries (often within minutes), maintained a helpful and courteous tone, and followed up until the users problems were fully resolved. Feedback from my users has been overwhelmingly positive: many praised how easy it was to get help and how satisfied they were with the assistance. Thanks to their efficient support, user satisfaction and retention improved noticeably compared to the period before they handled support. I also experienced fewer escalations and received fewer complaints overall. Their professionalism and consistency gave me peace of mind and freed me to focus on growing the platform rather than handling day-to-day support issues. Overall, working with them has been a very positive and productive experience the quality of support exceeded my expectations.

Kurt Goodwin CEO at Holistic Sleep Optimization

5.0 ★

Medical Billing Review from Kurt Goodwin

RCM Matter transformed our medical billing software, blending healthcare insight with tech innovation. Their tailored approach and attention to detail shone in crafting software that surpassed expectations. Not just tech-savvy, their stellar customer service made collaboration seamless. Their solution revolutionized our billing, putting patient care first. Highly recommended for their expertise and support, they're the go-to for tailored healthcare software. Kudos to RCM Matter for their exceptional work and ongoing support!

Denise Martinez Medical Assistant at Corpus Christi Urology Group

5.0 ★

BPO Review from Denise Martinez

We heard very impactful things about CareCloud from another large urology practice, we needed a solution that interfaced well and would support the growth of the practice.

Tanner Hynes VP of Operations at US Physiatry

5.0 ★

BPO Review from Tanner Hynes

CareCloud has been there every step of the way.

Dr. Daniel Shrager Board Certified Dermatologist at Alpha Dermatology

5.0 ★

BPO Review from Dr. Daniel Shrager

CareCloud has helped make our growth easier, If I did have the opportunity to expand with more providers, CareCloud would be the place to go to support that.

Kendra Brassfield Chief Executive Officer at NeoLife International

5.0 ★

Call Centers Review from Kendra Brassfield

Blue Valley Marketing has been a game-changer for our health and fitness company. Their call center services are top-notch. They've helped us connect with our clients seamlessly, providing exceptional support. Our overall experience with them has been nothing short of fantastic

Anne Marie Lukin Franchise Owner at Planet Fitness

5.0 ★

Call Centers Review from Anne Marie Lukin

They provided exceptional customer support that went beyond mere service. Their dedication is unrivaled, from handling inquiries about fitness programs to ensuring client satisfaction. Blue Valley Marketing delivered flawlessly on the project, which required not only efficiency but also a genuine understanding of our brand ethos. Their personalized approach, which is evident in every call, demonstrates their dedication to our wellness mission. We highly recommend their services for the ideal combination of professionalism and a personal touch.

Rhonda Mercaldo Owner/Operator at Jimmy John's

5.0 ★

Call Centers Review from Rhonda Mercaldo

From the very beginning, their team demonstrated professionalism and dedication. They were always just a call away, ready to assist with customer inquiries, reservations, and feedback. The level of service was outstanding, with their agents showcasing an in-depth knowledge of our menu and our restaurant's unique selling points. They truly felt like an extension of our team. Blue Valley's performance was consistently impressive, ensuring no call went unanswered, and every customer felt valued. Their proactive approach in resolving issues and providing insightful suggestions for improving our customer experience was invaluable. The level of care and attention they gave to our patrons was evident in the positive feedback we received. In summary, my overall experience with Blue Valley was top-notch. They played a crucial role in enhancing our customer service and contributed to the success of our restaurant. I highly recommend their services to any business in need of a reliable and customer-focused inbound call center.

Andy Bui CTO at Advantages Digital Learning Solutions

5.0 ★

Software Development Review from Andy Bui

As a CTO, I work with LTS Group as our software development strategic partner. They offer complete software development services at superior level for system architecture design, deployment modeling, CICD support and quality assurance. I strongly recommend LTS Group to companies looking for software development, deployment and software quality services.

Tatiana Yusupova Project Manager at Daedalean

5.0 ★

Software Testing Review from Tatiana Yusupova

I’m satisfied with Automation Testing service provided quickly and flexibly by experienced personnel of LTS. When working with them, I always get quick support from the staff. Whenever there is a problem to be answered, LTS responds very quickly. For us, LTS is a reliable and professional partner.

Scott Proffitt VP of Sales at Energy Assurance

5.0 ★

AI Marketing Review from Scott Proffitt

Our monthly leads have gone up by 3x with Leadium. This allows us to focus on production efficiencies.

Sam Jennings Sales Manager at Best Bees Company

5.0 ★

Call Centers Review from Sam Jennings

Finding Leadium changed the way our team operates. They've been able to fill our pipeline with the people we want to talk to so we can focus on beekeeping.

Marcos Moura Founder and COO at Amada Senior Care

5.0 ★

Call Centers Review from Marcos Moura

Leadium is able to speak to our prospects as if they're Amada themselves. They're filling our pipeline in a way we couldn't!

Lisa Rozario Marketing Manager at D.E Exports LLC

5.0 ★

Document Digitization Review from Lisa Rozario

We approached offshore data entry for our data entry process. They adeptly transformed our process. An excellent and efficient team, delivering quality work on time. I recommend Offshore India Data Entry for data entry requirements.

Vai Lealiiee Owner at Undisclosed

5.0 ★

Phone Answering Services Review from Vai Lealiiee

I had an issue with the protocol for our message retrieval. Spoke with Maria, the account manager in Client Relations, and she handled my concerns in a professional manner, extremely courteous, empathetic, and very kind. She fixed our account and I am so happy to be able to work with the Answering Service Care company again! I used to be an agent with them 10 years ago and still use skills taught from this company in my every day life. They are the best answering service company nationwide! I highly recommend to anyone who needs this service for their businesses. You will not be disappointed!

Lee Ann Morris Owner at Undisclosed

5.0 ★

Phone Answering Services Review from Lee Ann Morris

It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!

Julie Formica Office Administrator at Redefine Healthcare

5.0 ★

Medical Billing Review from Julie Formica

We have been partnering with SwiftCare Billing for the past year to manage key administrative operations, including billing, accounts receivable (AR) processing, and file indexing. This collaboration has been instrumental in improving our internal workflows, reducing turnaround times, and enhancing the accuracy of our financial and document management systems. One of the major strengths of SwiftCare Billing is their responsiveness and client service. From the initial onboarding to ongoing operations, their team has been professional, communicative, and solution-oriented. We receive regular updates and clear performance metrics, which has helped build a high level of trust in their services. While our overall experience has been highly positive, a few initial challenges related to software integration and adapting to our internal protocols required some time and coordination. However, SwiftCare Billing showed flexibility and commitment in overcoming these hurdles, and weve since seen steady improvements in alignment and efficiency. Overall, SwiftCare Billing has proven to be a reliable, professional, and valuable partner. Their services in billing, AR, and file indexing have added measurable value to our operations, allowing our in-house team to focus on core business activities. We would not hesitate to recommend their services to other organizations seeking a capable and trustworthy outsourcing provider.

Kingsley C. Maduagwu Head of Marketing at Jindu Store

5.0 ★

IT Staffing Review from Kingsley C. Maduagwu

Avant Tech Nigeria, helped our company recruit 20 digital marketing specialists to aid business growth