Our directory of top call center companies in USA is based on five criteria, reviewed by 12 experts, and supported by over 300 verified reviews, all to help you choose a reliable partner and grow your business with the right support.
Find the Best Call Centers Across the USA
124 Companies-Rankings updated: September 07, 2026
Every call center provider featured on DesignRush is evaluated for service scope, delivery quality, and verified client feedback. Some featured placements may be paid.
1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...
Technodream provides high-quality, affordable web development, web design, online marketing, and call center services for businesses in the US, UK, and Australia...
We help businesses deliver fast, reliable, and professional customer support across all channels. Whether you need inbound support, outbound follow-ups, or a dedicated remote team, we tailor our services to fit your operations and scale with your growth...
Unity Communications is a U.S.-based call center company providing BPO, contact center, IT support, technical support, data entry, and AI agent solutions starting at $9.50/hour, serving ecommerce, healthcare, fintech, SaaS, and real estate clients, including AT&T and RingCentral, since 2009...
Trained specialists for delivering positive customer experience allowing you to remain on top of your customers' minds. Outsourced customer support, technical reporting, and back office virtual assistants trained solely to provide upper edge to your overall business...
Quicklyster provides fully managed 24/7 customer support and Tier 1 tech support for SaaS, eCommerce, and digital-first brands. We offer free backup agents, fast deployment, native English agents, and flexible pricing all without contracts or setup fees. Whether you need live chat, phone, email, or helpdesk...
Human call handling and appointment booking for U.S. pest control companies. Inbound, missed-call and overflow coverage, with optional paid after-hours and weekend add-ons...
We offer 24-7 Inbound Contact Center Services that include Phone, Email, Live Chat, Text and Social Media Support Services. We also help with back-office support work including order processing, data entry and related VA tasks...
Through Total Quality Call Center, clients gain a partner dedicated to productive customer interactions and operational excellence. Our call center services deliver remarkable outcomes in customer support, sales, and omnichannel solutions...
Express Virtual Assistant (EVA) is a globally managed virtual workforce solutions provider that helps businesses streamline operations through structured, performance-driven support systems. Founded in 2004 as a subsidiary of Flatworld Solutions, EVA goes beyond traditional outsourcing by offering a...
Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses
Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses
Hit Rate Solutions provides high-quality customer support for global brands. As call center experts, reliability underscores our approach to inbound and outbound communications, wherein we help businesses exceed customer expectations daily...
20four7VA is a leading virtual recruiting and staff placement company specializing in fully managed remote staffing solutions. We provide end-to-end virtual assistant (VA) services to small-to-medium-sized businesses and freelance business owners worldwide. Our cost-effective, customizable, and scalable...
AssistRing is a call center company serving U.S. businesses with AI-powered virtual receptionists, inbound and outbound call center services, live chat, customer service outsourcing, order taking, and back-office support across ecommerce, healthcare, SaaS, hospitality, and fintech industries...
Dispatching Answering Service provides 24/7/365 dispatch support and phone answering support for transport and service-based businesses. We help small and mid-sized businesses stay connected with their customers while also offering free digital marketing services to improve online visibility and growth...
Hire Live Support is a U.S.-based call center company offering phone support, live chat, email support, virtual assistants, and AI-driven BPO services starting at $399/month, alongside back-office, digital marketing, and web development services for startups, SMEs, and enterprises with 10+ years of...
Staffwiz helps startups and growing businesses hire top-tier global remote talent with up to 70% payroll savings. Choose from fully managed or direct hire models, and start building your remote team in weeks, not months...
CCDocs is a documentation-focused team and platform that helps organizations manage, organize, and streamline their content workflows. It enables teams to collaborate on creating, editing, and maintaining documents efficiently, ensuring consistency and accuracy across projects. By providing tools for version...
Maximizing Healthcare Revenue With Accuracy, Compliance & Transparency
Maximizing Healthcare Revenue With Accuracy, Compliance & Transparency
OutsourceRCM helps healthcare providers streamline their revenue cycle with accurate medical billing, denial management, and patient payment solutions driving faster reimbursements and improved financial performance...
Platonics provides cost-effective medical staffing solutions with HIPAA-trained remote staff. Build your ideal team and save up to 75% on staffing costs...
We provide comprehensive identity verification and fraud prevention solutions, helping businesses to secure their operations and protect against fraud...
Frequently Asked Questions About Call Center Companies
What services do these types of companies in US usually offer?
Call centers encompass specialized agencies that manage both incoming and outgoing customer phone calls, often providing customer service, technical support, or sales services. These providers use advanced technologies to route and handle calls efficiently, thus maintaining effective communication between businesses and their clients.Â
They typically offer services such as:
Inbound customer support: Providers handle incoming calls related to general inquiries, complaints, billing questions, and service issues
Technical and help desk support: Agents assist customers with troubleshooting products, resolving service disruptions, and escalating complex problems
Outbound calling services: These include sales outreach, follow-ups, customer surveys, reminders, and customer retention calls
Order management and account support: Providers help process orders, manage returns, update customer information, and assist with payments
Multichannel support: Many providers engage customers through phone, email, live chat, SMS, and social media messaging
Appointment scheduling and lead qualification: Some providers manage bookings and screen inquiries before routing them internally
In the US, over 50% of companies outsource at least part of their customer service operations.
How much does it cost to hire these services in the United States?
Industry pricing benchmarks show that standard inbound customer support is commonly priced between $20 and$30 per hour for US-based agents, depending on coverage hours and agent experience. Pricing for call center firms in the United States is typically based on usage, call volume, and service complexity rather than a single flat rate.
More specialized services, such as advanced technical support or compliance-driven call handling, often cost more and typically range from $30 to $50 per hour due to higher training and skill requirements.
In addition to service fees, technology costs can significantly affect total pricing.
Call center software alone can cost around $75 per agent per month, and this figure does not include staffing, call handling, or operational services.
What additional costs should businesses expect beyond base pricing?
Many providers in the United States charge setup or onboarding fees for agent training, system integration, and quality assurance work, which may not be included in the hourly quote.
Technology and software can add separate expenses, such as customer relationship management (CRM) tools, call routing systems, or analytics platforms.
Infrastructure and operational overhead, including telecommunications, hardware, and office costs, also contribute to total expenses for US-based programs.
Finally, specialized services such as after-hours support, multilingual support, or advanced reporting often come with premium charges.
How long does it usually take to set up and begin with the services?
Launching a call center program in the United States typically takes anywhere from a few weeks to several months.
Small or virtual call center programs in the US can often launch within a few weeks, as setup usually involves selecting software, hiring agents, and completing training without physical infrastructure.
Larger on-site or traditional call centers typically require 3 to 6 months to launch due to facility setup, telephony, and hardware installation, large-scale hiring, and compliance requirements.
In general, the team size, service complexity, technology requirements, and whether the operation is virtual or on-site are the primary factors that determine how quickly a call center program can go live in the US.Â
What types of businesses typically work with call center companies in the USA?
Many businesses rely on these companies to handle customer service and support, particularly when call volumes are high or 24/7 availability is required. Common industries include:
Telecommunications: Handles massive customer inquiries about plans, outages, billing, and tech issues that benefit from dedicated phone support
Healthcare: Needs structured patient communication for scheduling, billing, follow-ups, and after-hours assistance
Financial services and insurance: Requires careful call handling for claims, account questions, fraud alerts, and compliance issues
Retail and eCommerce: Manages order help, returns, delivery questions, and loyalty support that phone reps often resolve faster
Technology and SaaS: Uses live agents for onboarding, troubleshooting, and complex product explanations where self-service falls short
Travel, real estate, legal, and home services: Frequently convert incoming inquiries into bookings or leads, making missed calls costly
ReceiveProposals
For your project
1
Specify your budget, timeline and project requirements
2
Our experts curate a list of up to 5 most qualified candidate agencies
3
We connect you with them so you can choose the most suitable partner
Proposals