Our US customer support outsourcing companies directory features a selection of top providers, reviewed by 12 experts. Boasting a 4.6-star average rating from 223 verified reviews, our listicle contains providers operating nationwide, with teams that know how to improve customer satisfaction and strengthen brand loyalty.
United States ×
Your Global Tech Partner
At zyp, we're not just writing code; we're shaping digital futures. Whether you're a visionary startup or an established enterprise looking to evolve, we're here to transform your tech dreams into reality. Join us on a journey of innovation, growth, and success. [... view Zyp profile ]Top Services:
- Customer Support
- Location
- Houston, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 3 Projects Listed
Delivering Value Scientifically
Cybage is an information technology company specializing in outsourced product engineering and IT consulting services. With over three decades of experience, we are a leader in software development, partnering with some of the world's largest independent software vendors (ISVs) and enterprises. Our team of [... view Cybage profile ]Top Services:
- Customer Support
- Location
- Princeton, New Jersey
- Number of Employees
- 1000 & Up
Equipped For Every Good Work.
Ruteappz is an IT consulting and software development company dedicated to creating and transforming products, services, and enterprises. Our goal is to drive business growth both today and in the future by leveraging innovative solutions and cutting-edge technology. [... view Ruteappz profile ]Top Services:
- Customer Support
- Location
- Chicago, Illinois
- Number of Employees
- Under 49
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Get ahead of the competition
On a transformational day in 2016, Virtusa Corporation joined forces with Polaris Consulting & Services Limited to form the powerful new brand - VirtusaPolaris. With this union, we have combined diamond-sharp software engineering skills and deep industry knowledge that is sure to unlock groundbreaking [... view VirtusaPolaris profile ]Top Services:
- Customer Support
- Location
- Westborough, Massachusetts
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Outsourced Answering Service For Dispatch
Dispatching Answering Service provides 24/7/365 dispatch support and phone answering support for transport and service-based businesses. We help small and mid-sized businesses stay connected with their customers while also offering free digital marketing services to improve online visibility and growth. [... view Dispatching Answering Service profile ]Top Services:
- Customer Support
- Location
- Houston, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $6/hr
- Minimal Budget
- $1,000 - $10,000
Best Game Development Company in USA.
Source Code Lab is the Best Custom Game Development Company in Usa/India.Our game developers build remarkable games compatible with the most popular platforms to attract the attention of a wider audience. [... view Source Code Lab profile ]Top Services:
- Customer Support
- Location
- San Francisco, California
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Realise your potential
We are one of India's leading contact centre company catering to US, UK, Australia, India, Middle East & South East Asia markets. Our core domains are Fintech, Healthtech, Edtech, Wellness, Healthcare, Ecommerce, FMCG, BFSI, Education among other domains. [... view Altius profile ]Top Services:
- Customer Support
- Location
- Lewisville, Texas
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
Driven by Excellence
iRapidO Global is a Business Process Management organization delivering scalable back-office and operational support to growing businesses worldwide. We combine domain expertise, structured process frameworks, automation, and AI-enabled tools to help companies improve efficiency, control costs, and focus on [... view IRapidO Global profile ]Top Services:
- Customer Support
- Location
- Raleigh , North Carolina
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $50,000 & Up
Outsourced Customer Support Companies by State
Hiring Guide: How to Choose Top Customer Support Outsourcing Providers in the US
What can top customer support outsourcing firms do for businesses?
These specialized firms enable businesses to sustain quality and sophisticated customer support operations, without carrying the fixed costs of an in-house team.
One of the most tangible benefits of the service is the expense reduction.
When customer support is outsourced, all expenses related to scouting, recruiting, onboarding, training agents, and setting up infrastructure are absorbed by the service provider.
At the same time, businesses get to maintain strong responsiveness, considering 69%of customers expect a response within the same day.
Given the strong correlation between service quality and customer retention, where 93% of customers indicate a higher likelihood of repeat purchasing following positive service interactions, customer support outsourcing has become a common business tactic.
Apropos these findings, data shows that around 24% of small businesses are adopting the practice as well.
What deployment models are most sought-after by businesses?
On-premise deployments remain the dominant option among businesses.
In 2024, on-premise contact center infrastructure accounted for 68% of deployments, with legacy environments remaining common among enterprises with strict data controls.
Cloud-based contact center deployments are another growing segment, driven by the demand for faster setup and lower upfront costs.
Hybrid deployments are a transitional preference for large enterprises. Many businesses favor hybrid models, as it allows them to retain critical on-premise components while offloading variable or digital-channel demand to the cloud.
How to choose the right customer support outsourcing company in the US for your business needs?
When choosing an outsourced customer support services in the United States, consider the following steps:
- Define clear objectives and KPIs
Clarify what success looks like and include metrics (CSAT, NPS, first-call resolution, handle time, uptime, and cost per contact) to guide comparisons and set expectations. - Look for good reviews and industry experience
Examine client reviews, case studies, portfolios, awards, and recognitions, and prioritize vendors with experience in your niche. - Inquire about agent capacity and tech stack
Ask the provider whether it can support peak periods at your desired capacity and whether their tech stack is compatible with your infrastructure. - Send a request for proposal (RFP)
Issue an RFP that details your service hours, channels, languages, KPIs, scalability needs, and compliance requirements. - Schedule an interview to discuss the first steps
Inquire about the staff training, assigned account lead, monitoring practices, and details about the onboarding. - Finalize the contract
Negotiate terms around service levels, onboarding timeline, data security, and exit clauses. Make sure all deliverables, escalation paths, payment methods, and KPIs are contractually documented.
Need help finding a customer support partner for your business? Visit our Marketplace, fill out a brief project description, and we’ll connect you with five matches, free of charge.
How to find the best company on DesignRush that fits your budget?
We’ve put together a list of prospects across multiple price points, so you can identify a vendor that's within your budget.
| High budget: $50,000+ |
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| Low budget: $25,000-$50,000 |
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Beyond budget, our agency directory allows you to filter agency profiles by location, area of expertise, agency reviews, client types, team size, and hourly rates.
What questions should be asked before hiring such a specialist?
Relevant Background
- What industries do you specialize in, and can you share relevant client examples?
- What languages do your agents support, and do you offer multilingual capabilities?
- Are you familiar with compliance regulations in my industry?
Services and Processes
- What communication channels do you support (e.g., voice, chat, email, social media)?
- How do you train your agents on brand voice, policies, and product knowledge?
- What are your standard onboarding and implementation timelines?
- Do you offer 24/7 support and scalability for high-volume periods?
Relevant to Your Project
- What is your pricing structure, and what’s included in your base rate?
- Will you be able to integrate with our existing tech stack and CRM systems?
- Are there any additional services you offer that could support our internal teams?
Why People Trust DesignRush
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding US customer support outsourcing companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
Sources
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Customer Support Outsourcing Companies FAQs
What services do US customer support outsourcing companies provide?
They provide voice and digital support services for faster response to customer inquiries and reducing operational burdens.
Voice support services include inbound customer service calls, escalations, billing and account inquiries, troubleshooting, and retention calls, with the segment accounting for roughly 60% of contact center outsourcing revenue in 2024. Companies continue to rely on voice support for high-stakes, emotionally charged, or technically complex issues that are difficult to resolve asynchronously.
The remaining ~40% of the revenue share is distributed across digital and automation-augmented support services, typically referring to live chat, messaging support, email support, social media customer support, chatbot self-service solutions, and co-browsing support.
When can clients expect ROI after signing such a service?
Return on investment (ROI) from an outsourced customer service depends on whether the business is fixing immediate capacity gaps or rebuilding support as an operation.
- Overflow / after-hours coverage: Returns are gained within 1 to 2 months as the business reduces tickets, weekend backlogs, and churn-risk moments almost immediately.
- Replacing in-house hiring: Value is typically noticed in 2 to 4 months once the team is live, because outsourcing is often pursued for material cost reduction.
- Seasonal outsourcing (holidays, promos, spikes): ROI can be expected in 1 to 3 months because such short-term engagements prevent over-hiring and rushed training failures during peak demand.
- Full migration (voice + email + chat + QA): Positive returns show in 3 to 6 months because the most notable returns will come from stabilized operations.
- Niche support (regulated, technical, multi-brand, multilingual): Slower gains, visible in 4 to 9 months, due to knowledge transfer and escalation flows that take longer to set.
How much does customer support outsourcing cost in the US?
The average hourly rate of outsourced customer support companies in the US is $50. Based on these estimations, you can expect the following service rates:
| Pricing model | Pricing range |
| Per hour | $40-$60 per hour |
| Per agent (full time equivalent - FTE) | $1,200-$4,000/month per agent |
| Per ticket or interaction | $1-$5 per ticket or $0.50–$2 per chat |
The final service fee is not solely determined by the number of hired agents or mere hours of service delivered. The technical setup, service type, hours of coverage, and the language also add up to the service rate. Namely:
- The more technical or regulated the product, the higher the training burden, which adds to the price.
- Nights, weekends, and 24/7 coverage cost more than a standard 9-to-5 setup.
- Multilingual support i.e., non-English customer support often increases costs by 20-40%.
- In terms of channel, email or chat-only are the cheapest options. Voice, social, or omnichannel coverage incurs higher service fees.
- CRMs, live chat, help desks, and chatbots entail setup or licensing fees.
What are the typical timelines for a customer support outsourcing company to setup and go-live for a new client?
In most cases, businesses can anticipate a rollout that moves from training to full coverage in 6 to 12 weeks.
- Week 2-4 (setup and training): The outsourced customer support provider trains agents. At the same time, communication channels are set and escalation paths defined.
- Week 5-8 (soft launch): Outsourced agents begin tackling low-risk, high-volume tickets, wherein every interaction is monitored and reviewed.
- Week 9-12 (full go-live): The outsourced agents ramp to full coverage across agreed channels, and by this point, can resolve ~80% of issues without escalation.
What industries are these specialists most frequently engaged by?
Adoption of customer support outsourcing varies by industry, with the biggest concentration remaining in sectors with high volume, high complexity, or strict service expectations. The highest adoption is seen across:
- BSFI (banking, financial services, insurance): 72%
- Healthcare: 65%
- Retail: 61%
- Technology/SaaS: 58%
About The Author and Expert Reviewer
Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.
Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.
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