Our US customer support outsourcing companies directory features a selection of top providers, reviewed by 12 experts. Boasting a 4.6-star average rating from 223 verified reviews, our listicle contains providers operating nationwide, with teams that know how to improve customer satisfaction and strengthen brand loyalty.

Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.

United States ×
  • Pipeline Built. Meetings Booked. Repeat.

    Pixalrity is a B2B client acquisition agency that builds done-for-you outbound systems for companies that need a predictable pipeline. We run LinkedIn outreach, cold email, and cold calling campaigns targeting the right decision-makers at the right time. Our work is hands-on and results-driven. We've...

    Top Services:

    • Digital Services
    • Digital Marketing
    • CRM Consulting
    • Digital Strategy
    • Business Consulting
    • Show more
    Location
    Chicago, Illinois
    Number of Employees
    Under 49
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
  • Every Specialty. Billed Right.

    CareRCM is a U.S.-based medical billing and revenue cycle management company founded in 2016, helping healthcare providers across the United States reduce claim denials, accelerate reimbursements, and maximize revenue...

    Top Services:

    • Accounting
    • Digital Services
    • Digital Marketing
    • Business Consulting
    • Market Research
    • Show more
    Location
    Manassas, Virginia
    Number of Employees
    250 - 499
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $50,000 & Up
    Portfolios Count
    1 Project Listed
  • Save Time. Meet The Best.

    Virtustant places pre-vetted Latin American professionals with US companies and never charges recruitment fees: clients pay only the hire's salary, payroll and compliance included. Shortlists arrive in 48 hours, average time-to-hire is 3 days, and every placement carries a lifetime replacement guarantee...

    Top Services:

    • HR Outsourcing
    • BPO
    • Customer Support
    • Phone Answering Services
    • Accounting
    • Show more
    Location
    St. Petersburg, Florida
    Number of Employees
    100 - 249
    Average Hourly Rate
    $12/hr
    Minimal Budget
    $1,000 - $10,000
  • Smart, Scalable Virtual Assistants For Property Management & Customer Support

    Switch360 is your dedicated partner in unleashing the full potential of your enterprise. Specializing in exceptional outsourcing solutions, we redefine the customer support landscape to propel your business toward unprecedented success. With a focus on digital dominance, we bring our expertise in short-term...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Transcription Services
    • Show more
    Location
    Los Angeles, California
    Number of Employees
    Under 49
  • Secure, Reliable Expertise, & Responsive IT Solutions

    Xvand Technology delivers secure, reliable information technology (IT) solutions to small and midsize businesses in Houston, Texas. Offering managed IT services, cybersecurity, and cloud solutions, the agency ensures technology works seamlessly to protect and optimize business operations. With a team of...

    Top Services:

    • IT Services
    • Managed Services
    • Customer Support
    • Cybersecurity
    • Cloud Consulting
    • Show more
    Location
    Houston, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $149/hr
    Minimal Budget
    $1,000 - $10,000
  • Our VAs Build Automation For You

    GoJarvis matches growing businesses with pre-trained virtual assistants who handle operations, sales support, and inbox management — while building custom automations that make your business run faster...

    Top Services:

    • BPO
    • HR Outsourcing
    • Customer Support
    • Phone Answering Services
    • Business Consulting
    • Show more
    Location
    Brea, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
  • Demystifying Web Presence | Simple Web Solutions

    Bay Laurel Solutions is a woman-owned, LGBTQ+ business helping freelancers and SMEs thrive online with simple, effective web design, branding, and SEO. We create custom solutions that drive growth and reflect your brand...

    Top Services:

    • Web Design
    • WordPress Website Design
    • eCommerce Development
    • Digital Strategy
    • Branding
    • Show more
    Location
    San Francisco, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $75/hr
    Minimal Budget
    Under $1,000
  • Cell Center Services You Can Count On

    Signius Communications has 12 locations across the United States, providing expert call center solutions...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Digital Marketing
    • Customer Support
    • Show more
    Location
    New York City, New York
    Number of Employees
    Under 49
  • Nearshore bilingual call center in Bogotá. Powered by AI, led by people.

    Callzilla is a nearshore call center and BPO for US companies, founded in 2005 in Miramar, Florida. Our Bogotá team delivers bilingual English and Spanish customer support 24/7/365 on voice, chat, email and SMS, with PCI DSS, SOC 2 Type II and HIPAA compliance...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • BPO
    • Customer Support
    • Show more
    Location
    Miramar, Florida
    Number of Employees
    500 - 999
  • SMEs' Premier Outsourcing Ally: Your #1 Choice

    Big Outsource, a leading BPO company, specializes in outsourcing solutions, from project-based services to virtual captive centers. Our expertise spans creative, technical support, and IT disciplines, making us your trusted partner for outsourcing excellence...

    Top Services:

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    • Accounting
    • Show more
    Location
    New York City, New York
    Number of Employees
    250 - 499
    Minimal Budget
    $1,000 - $10,000
  • Bringing people and technology together.

    Cavinolr Recruiters specializes in connecting top-tier talent with organizations in CS, Retention , sales, life sciences, healthcare, and biotechnology sectors. The firm combines industry expertise with personalized strategies to deliver exceptional recruitment solutions tailored to clients' unique needs...

    Top Services:

    • BPO
    • Phone Answering Services
    • Translation Services
    • Customer Support
    • Show more
    Location
    Plantation, Florida
    Number of Employees
    250 - 499
    Average Hourly Rate
    $12/hr
    Minimal Budget
    $1,000 - $10,000
  • Empowering Growth with Expert Contact Center & Digital Solutions Tailored to Your Needs

    Magellan Solutions USA delivers expert contact center and digital marketing services tailored to your business needs. From inbound and outbound support to live chat, telemarketing, and SEO, we help businesses enhance customer engagement and drive growth. As a small, minority-owned business with diverse...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    • Customer Support
    • Show more
    Location
    Melbourne FL, Florida
    Number of Employees
    100 - 249
    Average Hourly Rate
    $29/hr
    Minimal Budget
    Under $1,000
  • Your Partner In Medical Billing

    AmityCare empowers healthcare organizations to operate with greater alignment, accuracy, and efficiency through specialized support services. With a strong focus on medical billing, accounts receivable (AR) management, and customer service, the company ensures streamlined operations that enhance financial...

    Top Services:

    • Business Consulting
    • BPO
    • Call Centers
    • Customer Support
    • Show more
    Location
    Allen, Texas
    Number of Employees
    50 - 99
  • 24/7 HIPAA-Compliant Medical Answering Services

    HealthCare Call Center provides 24/7, HIPAA-compliant medical call answering and appointment support for healthcare practices across the U.S. Our U.S.-based team ensures every patient call is handled with care and confidentiality...

    Top Services:

    • BPO
    • Call Centers
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    Sheridan, Wyoming
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000
  • Reputation = Revenue

    WhizCrow is a technology-driven Online Reputation Intelligence and Management and Trust and Safety agency built for companies of all sizes, where reputation isn't a cost centre-it's a strategic imperative protecting and catalysing revenue...

    Top Services:

    • Reputation Management
    • Digital Marketing
    • Customer Support
    • SEO
    • Social Media Marketing
    • Show more
    Location
    Newark, Delaware
    Number of Employees
    Under 49
    Average Hourly Rate
    $60/hr
    Minimal Budget
    $1,000 - $10,000
  • Your Dedicated Ally in the World of Healthcare Credentialing.

    Physician Credentialing Company specializes in streamlining provider enrollment and maximizing reimbursements, empowering healthcare practices to operate more efficiently. Our expert services ensure seamless credentialing processes that enhance the financial and operational success of medical providers...

    Top Services:

    • Software Testing
    • CRM Consulting
    • ERP Consulting
    • ECM Consulting
    • Managed Services
    • Show more
    Location
    Rochester, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
  • Dominate Your Rankings. Conquer Your Digital Battlefield.

    Gladiators Ranking is a Business Growth & Technology Agency helping service-based businesses generate more visibility, leads, conversations, and customers through SEO, Google Business Profile optimization, web development, PPC, social media, AI automation, AI search optimization, and receptionist solutions...

    Top Services:

    • Digital Marketing
    • Web Development
    • SEO
    • PPC
    • AEO
    • Show more
    Location
    Denver, Colorado
    Number of Employees
    Under 49
    Portfolios Count
    1 Project Listed
  • Dedicated Workforce Solution

    Online VA Team supports businesses with virtual assistant and customer service solutions. Our team helps organizations manage day-to-day administrative and client support needs with dependable, professional service...

    Top Services:

    • Call Centers
    • BPO
    • Phone Answering Services
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Ann Arbor, Michigan
    Number of Employees
    Under 49
    Average Hourly Rate
    $7/hr
    Minimal Budget
    $1,000 - $10,000
  • Marketing and Administration Support for Emerging Businesses

    Looking to take your business to the next level? The #VASuperheroes of DCA Virtual Business Support are here for you! Outsource those time-consuming administrative, creative and website tasks so that you can fully devote yourself to maximizing growth opportunities - these superheroes have got it handled...

    Top Services:

    • Email Marketing
    • Content Marketing
    • Social Media Marketing
    • Customer Support
    • Graphic Design
    • Show more
    Location
    Richmond, Virginia
    Number of Employees
    Under 49
    Average Hourly Rate
    $99/hr
    Minimal Budget
    $1,000 - $10,000
  • The World's Top Talent for Remote Teams!

    1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...

    Top Services:

    • BPO
    • Staff Augmentation
    • HR Outsourcing
    • Customer Support
    • Call Centers
    • Show more
    Location
    Overland Park, Kansas
    Number of Employees
    500 - 999
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $10,000 - $25,000
  • Accelerate Your Growth.

    Based in the U.S., we bring 45+ years of combined expertise in B2B marketing, seamlessly blending in-house and agency experience to drive measurable business growth. We specialize in sales and business development, digital marketing, creative services, fractional CMO support, and full stack development...

    Top Services:

    • Digital Marketing
    • Web Development
    • SEO
    • Event Marketing
    • Customer Support
    • Show more
    Location
    South Huntington, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $75/hr
    Minimal Budget
    $1,000 - $10,000
  • Best Option For Nearshore Call Center Services

    We provide fully turnkey solutions handling legal setup, HR, payroll, accounting, compliance, facilities, and day-to-day supervision so our clients can focus exclusively on sales, growth, and performance. Write everything around this idea , this is the core service we offer...

    Top Services:

    • BPO
    • Call Centers
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    • Show more
    Location
    Chula Vista, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $15/hr
  • Wide Format Printer Sales And Services

    Vibrant Print Solutions specializes in wide-format printer sales, service, maintenance, and print production solutions for businesses seeking reliable, high-quality large-format printing equipment and support...

    Top Services:

    • Graphic Design
    • Print Design
    • Creative Services
    • Customer Support
    • Phone Answering Services
    • Show more
    Location
    Las Vegas, Nevada
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    Under $1,000
  • Source, Bridge, Thrive

    Vitalis Outsourcing Provides Trained, Vetted, and Managed Virtual Assistants for Real Estate, Property Managaement, Legal, Home Service, and Growing Service-Based Businesses...

    Top Services:

    • BPO
    • Call Centers
    • Business Consulting
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Georgiana, Alabama
    Number of Employees
    Under 49
    Average Hourly Rate
    $15/hr
    Minimal Budget
    Under $1,000
  • A Virtual Assistant Agency For Growing Businesses

    The Peak Hire helps busy founders and growing teams reclaim their time with dependable virtual assistants matched to their actual workflows. Our remote professionals support administration, customer service, sales, recruiting, operations, bookkeeping, CRM management, scheduling, inbox management and lead...

    Top Services:

    • BPO
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Show more
    Location
    Miami, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000
  • Outsource Your Headaches

    Newton Workforce is a multidisciplinary workforce and outsourcing company based in Lebanon, providing integrated business support solutions across Lebanon and the region. We assist startups, SMEs, multinational corporations, NGOs, and investors with Employer of Record (EOR), payroll management, HR...

    Top Services:

    • BPO
    • HR Outsourcing
    • Call Centers
    • Customer Support
    • Translation Services
    • Show more
    Location
    Lebanon, Oregon
    Number of Employees
    100 - 249
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
  • We take care of your clients as you do it

    COSCEMEXIT focus to provide IT services in LATAM region, because we know the hispanic countries and their way of working We can give you better coverage and guarantee of quality of service than any one...

    Top Services:

    • Managed Services
    • IT Services
    • Staff Augmentation
    • Cloud Consulting
    • HR Outsourcing
    • Show more
    Location
    Fort Worth, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $60/hr
    Minimal Budget
    $1,000 - $10,000
  • Let's talk tech. We partner many organizations to implement effective technology solutions.

    We believe that having a physical presence in the local community is important for providing excellent customer service. Our team is comprised of highly trained professionals with extensive experience in a variety of complete technology solutions, including managed IT services, cybersecurity, phone systems...

    Top Services:

    • IT Services
    • Cybersecurity
    • Managed Services
    • Cloud Consulting
    • IT Compliance Solution
    • Show more
    Location
    Ann Arbor, Michigan
    Number of Employees
    Under 49
    Average Hourly Rate
    $55/hr
  • Transform your digital landscape with our bespoke Digital Marketing Services & Ecommerce Solutions!

    Founded in 2006, Saevah is an ISO 9001 Certified company, and a trusted partner for digital marketing and ecommerce solutions that require the perfect balance of technology and people power...

    Top Services:

    • Digital Marketing
    • SEO
    • PPC
    • Social Media Marketing
    • Customer Support
    • Show more
    Location
    Brookfield, Connecticut
    Number of Employees
    50 - 99
  • Elevating IT, Empowering You

    Lumari Tech is a premier provider of comprehensive IT solutions tailored to empower businesses across diverse industries. Our Team of certified experts offers a wide array of services, including IT support, cloud computing, cybersecurity, and network infrastructure management. With a commitment to delivering...

    Top Services:

    • Managed Services
    • IT Services
    • Cloud Consulting
    • Cybersecurity
    • IT Compliance Solution
    • Show more
    Location
    Atlanta, Georgia
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000
  • Focus on What Matters!

    GetNuva connects businesses in the USA with exceptional virtual assistants worldwide. Boost your productivity, drive growth, and embrace diversity with our cost-effective solutions. Lets transform your business together...

    Top Services:

    • HR Outsourcing
    • Content Marketing
    • Graphic Design
    • Market Research
    • BPO
    • Show more
    Location
    West Hartford, Connecticut
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000
  • 911 IT delivers managed IT, cybersecurity, cloud, compliance, business continuity, and VoIP services tobusinesses across Utah, Wyoming, and Arizona...

    Top Services:

    • Managed Services
    • Cybersecurity
    • IT Services
    • IT Compliance Solution
    • Customer Support
    • Show more
    Location
    South Jordan, Utah
    Number of Employees
    Under 49
    Average Hourly Rate
    $38/hr
    Minimal Budget
    $10,000 - $25,000
  • Revenue Cycle And Operations Support For Healthcare Organizations

    MediCommerce is a medical group management company providing comprehensive administrative, financial, and clinical operations support for healthcare providers from revenue cycle and coding to credentialing, pre charting, referral and scheduling services, bookkeeping, and payroll...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Accounting
    • Transcription Services
    • Show more
    Location
    Dallas, Texas
    Number of Employees
    50 - 99
  • We Help Midmarket And Enterprise Organizations Across The US, Canada And The World

    As a leading IT consulting and outsourcing services firm, Buchanan Technologies helps organizations across North America turn their business technology into a powerful competitive advantage. Small, mid-size, and Fortune 100 businesses all rely on us for our expert perspective, technical know-how and...

    Top Services:

    • Managed Services
    • Cloud Consulting
    • Cybersecurity
    • IT Services
    • IT Compliance Solution
    • Show more
    Location
    Dallas, Texas
    Number of Employees
    1000 & Up
  • Outsource With Confidence

    Platonics provides cost-effective medical staffing solutions with HIPAA-trained remote staff. Build your ideal team and save up to 75% on staffing costs...

    Top Services:

    • Call Centers
    • BPO
    • IT Compliance Solution
    • Transcription Services
    • Phone Answering Services
    • Show more
    Location
    Houston, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
  • Your B2B LinkedIn Ads Agency

    Impactable has served over 1,000+ B2B brands and was acquired by a data-heavy investor in 2021. Our services and retargeting strategies are designed specifically for your business needs...

    Top Services:

    • PPC
    • Advertising
    • Digital Marketing
    • Social Media Marketing
    • Email Marketing
    • Show more
    Location
    Cape Coral, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $200/hr
    Minimal Budget
    $1,000 - $10,000
  • Dental Implant Marketing Agency

    The only dental marketing agency built exclusively for implant patient acquisition. We don't do general dentistry. Every campaign, funnel, and follow-up sequence we build is engineered around one goal: filling your implant schedule with patients who are ready to commit. We combine implant-specific paid ads...

    Top Services:

    • PPC
    • SEO
    • Video Marketing
    • Advertising
    • Call Centers
    • Show more
    Location
    Sheridan, Wyoming
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
  • Intugo is an Employer of Record and Infrastructure provider that enables companies to establish an extension of their existing operations with dedicated talent from Mexico and recruited to their specific requirements...

    Top Services:

    • BPO
    • Business Consulting
    • Market Research
    • Call Centers
    • HR Outsourcing
    • Show more
    Location
    Tucson, Arizona
    Number of Employees
    1000 & Up
  • Mortgage Due Diligence & Appraisal Management

    Lenders Allies is a mortgage services company providing appraisal management, mortgage due diligence, quality control, and related solutions to lenders, investors, and financial institutions...

    Top Services:

    • Business Consulting
    • Market Research
    • Accounting
    • Phone Answering Services
    • Transcription Services
    • Show more
    Location
    Tampa, Florida
    Number of Employees
    250 - 499
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
  • Specialist teams for software, AI automation & BPO

    Naqvix is a technology and operations partner for US companies. Rather than one generalist bench, we run dedicated specialist teams — each led by an industry expert — under one roof: custom web and SaaS development; iOS, Android, Flutter and React Native apps; AI agents, chatbots and workflow automation;...

    Top Services:

    • Software Development
    • Web Development
    • Mobile App Development
    • AI Development
    • BPO
    • Show more
    Location
    San Ramon, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $30/hr
    Minimal Budget
    $1,000 - $10,000
  • Crafting Digital Excellence.

    Wiqqs Agency possess expertise in developing mobile applications and websites while also implementing effective SEO strategies. Our focus is on delivering visually captivating solutions that not only enhance your online presence but also have the potential to generate revenue for your business...

    Top Services:

    • Logo Design
    • Web Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • Show more
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
  • Let's Save Lives Together

    CureMD's physician billing services are easy and stress free Our team of experts will handle all the complex details, so you can focus on providing excellent patient care...

    Top Services:

    • Software Testing
    • AI Development
    • Software Development
    • CRM Consulting
    • Call Centers
    • Show more
    Location
    New York City, New York
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $35/hr
    Minimal Budget
    Under $1,000
  • Technology & AI Built To Operate

    TransData is a global technology and AI services company helping organizations build, modernize, and operate software, data, AI, automation, cloud, and managed operations...

    Top Services:

    • IT Services
    • Cloud Consulting
    • DevOps Consulting
    • AI Development
    • Software Development
    • Show more
    Location
    Austin, Texas
    Number of Employees
    100 - 249
    Average Hourly Rate
    $30/hr
  • Where Ideas Turn Into Scalable Products.

    CoderzHub is a digital agency that offers services ranging from website development, mobile app development, custom software developement and digital marketing...

    Top Services:

    • Mobile App Development
    • Web Development
    • eCommerce Development
    • Software Development
    • WordPress Website Design
    • Show more
    Location
    Plano, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
  • Better Outsourcing

    Hamedia is comprised of highly trained individuals who are experts in their respective fields. We take great pride in our ability to provide our clients with the best talent available. Whether you need sales professionals, marketing experts, or customer service representatives, we have team members who can...

    Top Services:

    • Graphic Design
    • Video Production
    • Branding
    • Web Design
    • Web Development
    • Show more
    Location
    Irvine, California
    Number of Employees
    50 - 99
    Average Hourly Rate
    $7/hr
    Minimal Budget
    $10,000 - $25,000
  • Turning Ideas Into Apps | Your Vision, Our Innovation

    Profusion Systems is a leading mobile application and software development agency that turns creative concepts into innovative, user-friendly solutions. Founded in 2012, the agency specializes in custom software, cloud migration, and chatbot development, catering to mid and large-sized businesses. With a...

    Top Services:

    • Software Development
    • Cloud Consulting
    • Mobile App Development
    • Web Development
    • Software Testing
    • Show more
    Location
    Downers Grove, Illinois
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000
  • Your Vision, Perfectly Packed.

    Elevate yours customer's first expression with Titan Boxes. We craft high-performance, custom-fit packaging that balances rugged durability with professional aesthetics, ensuring your brand stands out from the warehouse to the doorstep...

    Top Services:

    • Product Design
    • Package Design
    • Branding
    • Print Design
    • Logo Design
    • Show more
    Location
    St. Petersburg, Florida
    Number of Employees
    50 - 99
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
  • Caribbean roots, global reach.

    Founded in 2020, Oversea Staffing Solutions LLC has emerged as a leading call center staffing agency in the Caribbean, bridging the gap between world-class bilingual talent and forward-thinking businesses...

    Top Services:

    • BPO
    • Call Centers
    • Market Research
    • Phone Answering Services
    • HR Outsourcing
    • Show more
    Location
    Lithia Springs, Georgia
    Number of Employees
    50 - 99
    Average Hourly Rate
    $11/hr
    Minimal Budget
    $1,000 - $10,000
  • Creating an online world that works for you.

    E-COM Expert offers an all-encompassing solution tailored for entrepreneurs embarking on or advancing their business ventures. Our proficiency extends to strategic development, brand establishment, website creation, advertising campaign initiation, and steadfast guidance towards the attainment of success...

    Top Services:

    • Package Design
    • Web Development
    • Content Marketing
    • Social Media Marketing
    • eCommerce
    • Show more
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $20/hr
  • Digital Solutions to Help Your Business Grow

    We are a technology solutions company creating better solutions for our clients from all around the world. Our work with industries spanning across sectors like mobility, supply chain, software, web development, innovation and automation, artificial intelligence, you name it and we might have a solution for...

    Top Services:

    • IT Services
    • Mobile App Development
    • Software Development
    • Web Design
    • Web Development
    • Show more
    Location
    Harrisburg, Pennsylvania
    Number of Employees
    Under 49
    Average Hourly Rate
    $85/hr

Outsourced Customer Support Companies by City

Outsourced Customer Support Companies by State

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Customer Support Outsourcing Companies FAQs

What services do US customer support outsourcing companies provide?

They provide voice and digital support services for faster response to customer inquiries and reducing operational burdens.  

Voice support services include inbound customer service calls, escalations, billing and account inquiries, troubleshooting, and retention calls, with the segment accounting for roughly 60% of contact center outsourcing revenue in 2024. Companies continue to rely on voice support for high-stakes, emotionally charged, or technically complex issues that are difficult to resolve asynchronously. 

The remaining ~40% of the revenue share is distributed across digital and automation-augmented support services, typically referring to live chat, messaging support, email support, social media customer support, chatbot self-service solutions, and co-browsing support. 

When can clients expect ROI after signing such a service?

Return on investment (ROI) from an outsourced customer service depends on whether the business is fixing immediate capacity gaps or rebuilding support as an operation.  

  • Overflow / after-hours coverage: Returns are gained within 1 to 2 months as the business reduces tickets, weekend backlogs, and churn-risk moments almost immediately.  
  • Replacing in-house hiring: Value is typically noticed in 2 to 4 months once the team is live, because outsourcing is often pursued for material cost reduction. 
  • Seasonal outsourcing (holidays, promos, spikes): ROI can be expected in 1 to 3 months because such short-term engagements prevent over-hiring and rushed training failures during peak demand. 
  • Full migration (voice + email + chat + QA): Positive returns show in 3 to 6 months because the most notable returns will come from stabilized operations. 
  • Niche support (regulated, technical, multi-brand, multilingual): Slower gains, visible in 4 to 9 months, due to knowledge transfer and escalation flows that take longer to set. 

How much does customer support outsourcing cost in the US?

The average hourly rate of outsourced customer support companies in the US is $50. Based on these estimations, you can expect the following service rates: 

Pricing model Pricing range 
Per hour $40-$60 per hour 
Per agent (full time equivalent - FTE) $1,200-$4,000/month per agent 
Per ticket or interaction$1-$5 per ticket or $0.50–$2 per chat

The final service fee is not solely determined by the number of hired agents or mere hours of service delivered. The technical setup, service type, hours of coverage, and the language also add up to the service rate. Namely: 

  • The more technical or regulated the product, the higher the training burden, which adds to the price. 
  • Nights, weekends, and 24/7 coverage cost more than a standard 9-to-5 setup. 
  • Multilingual support i.e., non-English customer support often increases costs by 20-40%. 
  • In terms of channel, email or chat-only are the cheapest options. Voice, social, or omnichannel coverage incurs higher service fees. 
  • CRMs, live chat, help desks, and chatbots entail setup or licensing fees. 

What are the typical timelines for a customer support outsourcing company to setup and go-live for a new client?

In most cases, businesses can anticipate a rollout that moves from training to full coverage in 6 to 12 weeks. 

  • Week 2-4 (setup and training): The outsourced customer support provider trains agents. At the same time, communication channels are set and escalation paths defined. 
  • Week 5-8 (soft launch): Outsourced agents begin tackling low-risk, high-volume tickets, wherein every interaction is monitored and reviewed. 
  • Week 9-12 (full go-live): The outsourced agents ramp to full coverage across agreed channels, and by this point, can resolve ~80% of issues without escalation. 

What industries are these specialists most frequently engaged by?

Adoption of customer support outsourcing varies by industry, with the biggest concentration remaining in sectors with high volume, high complexity, or strict service expectations. The highest adoption is seen across: 

  • BSFI (banking, financial services, insurance): 72% 
  • Healthcare: 65% 
  • Retail: 61% 
  • Technology/SaaS: 58%