Our US customer support outsourcing companies directory features a selection of top providers, reviewed by 12 experts. Boasting a 4.6-star average rating from 223 verified reviews, our listicle contains providers operating nationwide, with teams that know how to improve customer satisfaction and strengthen brand loyalty.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
TechSpeed Inc: Women Owned Technology Company, Pioneering AI-Driven BPO Solutions
TechSpeed Inc is a Women Owned Technology company. Founded in 2002, it is the first AI-driven Business Process Outsourcing (BPO) provider. Pairing AI-driven technology automation and Human in the Loop support, TechSpeed enables businesses of all sizes to grow with scalable outsourcing solutions...
Top Services:
- Customer Support
- Transcription Services
- Phone Answering Services
- BPO
- Web Design
- Show more
- Location
- Portland, Oregon
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $6/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTechSpeed Services
Data sourced from the agency's DesignRush profileWACOM Hofstra Univercity Merrill Lynch C2 Financial Corporation Griflan Design Bridgetown Coffee Direct Crown Passport Unlimited
TechSpeed Reviews & Testimonials
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Data Entry Review from Etienne Demeules
TechSpeed support is seamless with ongoing workflows or new ones. Using them on different files, they have great turnaround and make sure data always meets expectations
Data Entry Review from Diane Ernstsson
TechSpeed has been a wonderful solution for our data entry needs. Their project manager is super friendly, easy to work with, extremely responsive and clear. TechSpeed swiftly got us through a rough patch when we were very backed up on data entry projects. They went above and beyond to exceed our expectations for sooner-than-expected delivery of the projects for data entry. Their QA is spot-on and very thorough. TechSpeed has been so great to work with!
Data Entry Review from Mark Stefanski
For many years, Compology has worked with TechSpeed on image labeling, valuing TechSpeed's attention to detail and interest in optimizing processes. The client can rely on it to go over instructions, ask questions, give feedback, and train its team to follow it to a T. TechSpeed commits its time and resources to delivering great results and getting the job done well. Compology highly recommends working with the agency. (Verified via email)
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsLead Generation For B2B SAAS Companies
We offer technology companies of all sizes dedicated sales, support and success teams. Unlike other 'call centers', we only cater to SaaS products and our expertise lies in B2B prospecting. Our management team collectively has more than two decades of technology sales experience and through our expert talent...
Top Services:
- Customer Support
- Location
- Sheridan, Wyoming
- Number of Employees
- 100 - 249
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsScalemill Services
Data sourced from the agency's DesignRush profilePayoneer Payactiv Dagsmejan NINJIO Workhy Chowmill Genimex Mperativ USA Energy Avibra
Scalemill Reviews & Testimonials
Customer Support Review from Mustafa Nemat Ali
One-stop shop for B2B SaaS companies that are looking for inside sales, customer success and support solutions.
Customer Support Review from Hammad Hussain
The team did a great job booking lunch & learn sessions for us. More than 90% of the scheduled meetings ended up taking place and we converted most into opportunities... Very satisfied.
Customer Support Review from Michael Ambros
Scalemill really helped us with appointment-setting through cold outbound prospecting at a much lower cost than here in Germany. Their team is highly trained in not just sales but also tech.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsAi fist design & development company
ZAAG SYSTEMS delivers scalable web, mobile & AI solutions with sleek design, driving business growth for US startups...
Top Services:
- eCommerce Development
- AI Development
- Web Development
- Software Development
- Web Design
- Show more
- Location
- Santa Clara, California
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 17 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsZAAG SYSTEMS Services
Data sourced from the agency's DesignRush profileGoldenmark (USA) New York City Pest control elimination (USA) Ascend Technology Inc. (USA) Inten-Ls (USA) Mustafiz Foundation (USA) Shore Teams (Neatherland) Mangtas (Singapore) CROSSMARKET (Germany) Eigenart E.k (Germany) KADAD (Quatar)
ZAAG SYSTEMS Reviews & Testimonials
Mobile App Development Review from Dr.Laine Powell
We hired ZAAG System Ltd to achieve several objectives, primarily to develop a cutting-edge mobile app for Tech Sassy Girlz. Our goals included enhancing user engagement, streamlining processes, and ultimately expanding our digital presence. ZAAG System Ltd demonstrated exceptional expertise in understanding our requirements and translating them into a comprehensive scope of work. Within just a week of project initiation, ZAAG System Ltd showcased tangible results, including increased user engagement metrics, such as longer session durations and higher retention rates. They consistently delivered milestones on time, adhering to the agreed-upon timeline without compromising on quality. Their team displayed a remarkable blend of technical proficiency, creativity, and dedication, resulting in a mobile app that exceeded our expectations. Overall, ZAAG System Ltd proved to be an invaluable partner in our journey to revolutionize digital education for young women. We wholeheartedly recommend ZAAG System Ltd to any organization seeking top-notch mobile app development services.
eCommerce Development Review from Robb Fahrion
We were creating a product in the advertising technology environment. It was a product for publishers to improve their revenue by making a dynamic inventory on their side and getting more income out of their advertising. We needed help with the recruitment of an outsourced, part-time frontend developer with broad experience and availability.
Web Design Review from Isabella Susan
From start to finish, our team at Zaag Systems Ltd., led by Tony, Don, and Mike, was a pleasure to work with. Their approach to web design and development is both collaborative and consultative. They took the time to understand our business needs and goals and provided expert guidance on the best strategies.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Vserve Ebusiness Solutions
VerifiedVerified by the DesignRush team for authenticity and credibility.All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.
Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...
Top Services:
- Logistics
- Accounting
- eCommerce Development
- BPO
- Call Centers
- Show more
- Location
- New York City, New York
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsVserve Ebusiness Solutions Services
Data sourced from the agency's DesignRush profileTraci Miller Marcia Maples Joseph Powell
Vserve Ebusiness Solutions Reviews & Testimonials
Customer Support Review from Marie M. Harris
Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.
Customer Support Review from Danielle W
Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Influx
VerifiedVerified by the DesignRush team for authenticity and credibility.Influx.com are the experts in on-brand 24/7 customer support, since 2013..
Influx.com is the #1 on-demand service partner for growing brands. Since 2013, Influx has been trusted by 750+ brands & delivered fully managed, on-brand support, 24/7, on month-to-month plans. Our human + AI teams deliver better customer experience for e-commerce, SaaS, Tech brands worldwide...
Top Services:
- Customer Support
- Call Centers
- BPO
- HR Outsourcing
- AI Development
- Show more
- Location
- West Hollywood, California
- Number of Employees
- 1000 & Up
- Portfolios Count
- 2 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsInflux Services
Data sourced from the agency's DesignRush profileLinktree Meshki Casely BearPaw Asana Rebel Classpass QSIC Autopilot Melinda Maria Yazio
No More Missed Business Calls
Assistring LLC is a customer-focused BPO partner that helps businesses scale through reliable, high-quality customer support and operational services. We combine skilled teams, efficient processes, and flexible delivery models to provide exceptional value, seamless customer experiences, and consistent...
Top Services:
- Call Centers
- Email Marketing
- Digital Marketing
- BPO
- IT Services
- Show more
- Location
- Stratham, New Hampshire
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $7/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 10 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAssistRing Services
Data sourced from the agency's DesignRush profileRoyal Nawaab Pyramid Amazewholesale LLC Techahoi LLC
Multilingual Nearshore Customer Experience
We provide BPO services, Customer Service outsourcing and Call Center office ready to serve your customer. Paival works as an extension of your internal team, not a replacement. We plug trained agents directly into your existing tools, processes, and brand voicehandling email, chat, phone, and social support...
Top Services:
- Customer Support
- Location
- Lexington, Kentucky
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsPaival Call Solutions Services
Data sourced from the agency's DesignRush profileeCommerce Industry Software & IT Services Industry Consumer Goods Industry
From Code to Cloud, We DevOps It All
Techtweek Infotech is a CERT-In empanelled IT consultancy and AWS Advanced Consulting Partner, founded 2021. Led by a CISA-certified architect, we build and operate infrastructure that passes audit: DevOps, cloud, cybersecurity and 24/7 managed services for regulated businesses...
Top Services:
- IT Services
- Staff Augmentation
- Cloud Consulting
- IT Compliance Solution
- DevOps Consulting
- Show more
- Location
- Sheridan, Wyoming
- Number of Employees
- Under 49
- Average Hourly Rate
- $49/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTechtweek Infotech Services
Data sourced from the agency's DesignRush profileSHOW BUILDER ONPLAN pieboard
Techtweek Infotech Reviews & Testimonials
Sanjiv Arora's Review Sourced from Google
The team is highly skilled, professional, & very supportive. A client needing DevOps Services , Digital Marketing, IT Security or digital solutions; they delivers excellent results.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsBuild a Team. Build a Future.
ALLSTARSIT is an international outstaffing service provider that helps businesses recruit, pay, insure, and support top global talent with payroll, benefits, and more...
Top Services:
- HR Outsourcing
- BPO
- Customer Support
- Staff Augmentation
- Managed Services
- Show more
- Location
- San Francisco, California
- Number of Employees
- 1000 & Up
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsALLSTARSIT Services
Data sourced from the agency's DesignRush profileYotpo Varonis Imperva
ALLSTARSIT Reviews & Testimonials
Staffing Review from Maryna Kalinichenko
Following a requirement to hire three developers to extend one of our teams, ALLSTARSIT stepped in and committed itself from the very start of the process. All our requirements were listened to and met, and their reps guided us expertly throughout the entire process. Moreover, they were able to source multiple candidates with the right skills to fit our project.The verdict, we find ALLSTARSIT extremely effective at what they do, and would certainly recommend this company to others.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsBeyond Standard Solutions
Transform Targets helps organizations scale operational capacity without increasing internal overhead. We provide skilled professionals who integrate directly into existing workflows, enabling businesses to operate efficiently while maintaining full visibility and control. Our focus is simple: support the...
Top Services:
- BPO
- Customer Support
- Logistics
- Call Centers
- Business Consulting
- Show more
- Location
- McKinney, Texas
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $50/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTransform Targets Services
Data sourced from the agency's DesignRush profileConstruction Industry Transportation & Logistics Industry Insurance Industry
Transform Targets Reviews & Testimonials
Abu Moosa's Review Sourced from Google
Exceptional offshore staffing service! Their 23-person team is highly skilled, responsive, and truly feels like an extension of our own company. From onboarding to daily operations, everything was seamless and professional. They saved us time, cost, and hiring hassle. Highly recommended.
Abu Moosa's Review Sourced from Google
Exceptional offshore staffing service! Their 23-person team is highly skilled, responsive, and truly feels like an extension of our own company. From onboarding to daily operations, everything was seamless and professional. They saved us time, cost, and hiring hassle. Highly recommended!
Zayan Hassan's Review Sourced from Google
Excellent support across chat, email, and social media.The team is responsive, professional, and always helpful.They provide a smooth and consistent customer experience.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsFrom individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...
Top Services:
- Customer Support
- BPO
- Market Research
- Transcription Services
- Translation Services
- Show more
- Location
- New York City, New York
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $24/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsSmartPA Services
Data sourced from the agency's DesignRush profileCox-London Complete Refinish Collette CWMedia Krispy Kreme Total Oil and Gas
SmartPA Reviews & Testimonials
Vicky Grobbelaar's Review Sourced from Google
Mandy has been a huge asset to Ethiqs and a lovely person to work with, efficient and friendly and a great team backing her. Highly recommended.
Pedro Mendoza's Review Sourced from Google
Holly has been a great help recently both in terms of my business and personal affairs. I am in the process of making some business structure changes in my private dental practice and she has assisted me with all the lengthy paperwork, ensuring that everything is in order. In addition, she has assisted me in researching properties and locations. I would not hesitate in recommending her services as her support has been invaluable to me at this extremely busy time and has allowed me to focus on my patients.Highly recommended +++++
Alexandra Stewart's Review Sourced from Google
Terri has been an incredible SmartPA assistant for our family over the past 18 months. Her support has been invaluable in managing our busy work and home administrative tasks. Throughout our travels across Europe, the US, and Canada, as well as during our recent move to a new house and country, Terri has been there for us every step of the way. In particular, I have appreciated that Terri has used great judgment in assessing options on all fronts and hasn't just gone for the easy road of blindly following orders. I have trusted her as a "second me" and that has been so helpful. We couldn't have done any of this without her!
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsSoftware. Design. Innovation.
Bitrupt specializes in transforming ideas into successful digital products. We offer custom software development, mobile and web application development, product consulting, UI/UX design, and AI solutions. By combining technical expertise with strategic thinking, we help businesses unlock new opportunities...
Top Services:
- Web Development
- Software Development
- Mobile App Development
- UI/UX Design
- Customer Support
- Show more
- Location
- Dover, Delaware
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsBitrupt Services
Data sourced from the agency's DesignRush profileCall Me Dream GPT Fitness Flywheel Fitsono Gooly App Nani App Trivbiz
Flexible. Scalable. Exceptional
ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition...
Top Services:
- Customer Support
- Managed Services
- IT Services
- BPO
- Call Centers
- Show more
- Location
- Austin, Texas
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $28/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsContactWorks Services
Data sourced from the agency's DesignRush profileInternet provider Healthcare Transportation
ContactWorks Reviews & Testimonials
Jeff B's Review Sourced from Google
The new "Tech Team One" IT services they are offering are awesome. I haven't seen a better priced Remote Virus Removal/Pc Tune-Up/ or Software help service that a better value than the one they offer.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews"Your Trusted Service Partner, Across the Nation."
ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...
Top Services:
- Web Development
- Digital Marketing
- AI Development
- HR Outsourcing
- Customer Support
- Show more
- Location
- New York City, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $7/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsASK 2 PRO Services
Data sourced from the agency's DesignRush profileBlue Wave Marketing Fitness Machine Technicians Urban key Prime Edge Finance Vital Care Solution
Your Trusted Virtual Assistance Partner.
AssistTree delivers expert support with virtual assistant services, offering dedicated virtual assistants, digital marketing support, and specialized real estate assistance. We help startups and SMBs streamline operations, boost productivity, and growth...
Top Services:
- Digital Marketing
- SEO
- BPO
- Customer Support
- HR Outsourcing
- Show more
- Location
- Boca Raton, Florida
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsAssisttree Services
Data sourced from the agency's DesignRush profileworkforce7 Dv Comm System Indo Global Holidaz
Helping Lawyers Grow Online
Wiscripts is a legal marketing agency that helps law firms strengthen their online presence through SEO, content marketing, social media management, and thought leadership strategies. Specializing exclusively in the legal industry, the agency supports personal injury, family law, technology law, and other...
Top Services:
- Public Relations
- Digital Strategy
- Digital Services
- Web Development
- SEO
- Show more
- Location
- Dallas, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsWiscripts Services
Data sourced from the agency's DesignRush profileOak View Law Group Akaveil Technologies DJM Law Offices
Our VAs Build Automation For You
GoJarvis matches growing businesses with pre-trained virtual assistants who handle operations, sales support, and inbox management — while building custom automations that make your business run faster...
Top Services:
- BPO
- HR Outsourcing
- Customer Support
- Phone Answering Services
- Business Consulting
- Show more
- Location
- Brea, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsJarvis Services
Data sourced from the agency's DesignRush profileeCommerce Industry Retail Industry Real Estate Industry
Outsource Your Headaches
Newton Workforce is a multidisciplinary workforce and outsourcing company based in Lebanon, providing integrated business support solutions across Lebanon and the region. We assist startups, SMEs, multinational corporations, NGOs, and investors with Employer of Record (EOR), payroll management, HR...
Top Services:
- BPO
- HR Outsourcing
- Call Centers
- Customer Support
- Translation Services
- Show more
- Location
- Lebanon, Oregon
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $100/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsNewton Workforce Services
Data sourced from the agency's DesignRush profileSiemens HP LG GE HILL ICICI
Newton Workforce Reviews & Testimonials
Muhammed Hassen's Review Sourced from Google
Hello, we can work togetherWe can send Ethiopian workersWe can send male and female workers
Mame Logaw's Review Sourced from Google
Hello, we can work together.We can send Ethiopian workers.We can send male and female workers.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsElevating IT, Empowering You
Lumari Tech is a premier provider of comprehensive IT solutions tailored to empower businesses across diverse industries. Our Team of certified experts offers a wide array of services, including IT support, cloud computing, cybersecurity, and network infrastructure management. With a commitment to delivering...
Top Services:
- Managed Services
- IT Services
- Cloud Consulting
- Cybersecurity
- IT Compliance Solution
- Show more
- Location
- Atlanta, Georgia
- Number of Employees
- Under 49
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsLumari Tech Services
Data sourced from the agency's DesignRush profileYSM Design Dkonstructivo Advanced ENT Axis-ios Aniz
Technology & AI Built To Operate
TransData is a global technology and AI services company helping organizations build, modernize, and operate software, data, AI, automation, cloud, and managed operations...
Top Services:
- IT Services
- Cloud Consulting
- DevOps Consulting
- AI Development
- Software Development
- Show more
- Location
- Austin, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $30/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsTransData Services
Data sourced from the agency's DesignRush profilePrimary Care Coalition Ship a Car Direct Royal Online Business Solutions Partnership Title Company
Where Ideas Turn Into Scalable Products.
CoderzHub is a digital agency that offers services ranging from website development, mobile app development, custom software developement and digital marketing...
Top Services:
- Mobile App Development
- Web Development
- eCommerce Development
- Software Development
- WordPress Website Design
- Show more
- Location
- Plano, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsCoderzHub Services
Data sourced from the agency's DesignRush profileLED City USA Campit.xyz Optiano Pakistan LeathersInn Nur Manufacturing Marina Builders & Developers Golden Woods Development Iwinto Podconnect Studios City Property UAE
Turning Ideas Into Apps | Your Vision, Our Innovation
Profusion Systems is a leading mobile application and software development agency that turns creative concepts into innovative, user-friendly solutions. Founded in 2012, the agency specializes in custom software, cloud migration, and chatbot development, catering to mid and large-sized businesses. With a...
Top Services:
- Software Development
- Cloud Consulting
- Mobile App Development
- Web Development
- Software Testing
- Show more
- Location
- Downers Grove, Illinois
- Number of Employees
- Under 49
- Average Hourly Rate
- $35/hr
- Minimal Budget
- $10,000 - $25,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsProfusion Systems Services
Data sourced from the agency's DesignRush profileFintech Industry Not for profit Industry Food Industry
Profusion Systems Reviews & Testimonials
Chirag Shah's Review Sourced from Google
Working here has been a really positive experience for me. I’ve got the chance to learn new things, take ownership of my work, and collaborate with some genuinely supportive colleagues. The environment is professional yet friendly, and I feel like my ideas are valued. Of course, like any company there are challenges, but overall it has helped me grow both personally and professionally.
Ajay Nagwan's Review Sourced from Google
I am currently working at Profusion, and it's been a great experience so far. The work environment is positive and collaborative, and I’ve had the opportunity to learn and grow professionally. The team is supportive, and my manager/boss is always approachable and encouraging, which makes a big difference. I also appreciate the company’s focus on quality, innovation, and continuous improvement. It’s a great place to build a strong career in the IT industry.
SUTHAR JIGAR's Review Sourced from Google
Profusion Systems is a great place to work with a positive and collaborative environment.The company provides excellent learning opportunities and supports career growth.and work-life balance is well maintained.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsDigital Solutions to Help Your Business Grow
We are a technology solutions company creating better solutions for our clients from all around the world. Our work with industries spanning across sectors like mobility, supply chain, software, web development, innovation and automation, artificial intelligence, you name it and we might have a solution for...
Top Services:
- IT Services
- Mobile App Development
- Software Development
- Web Design
- Web Development
- Show more
- Location
- Harrisburg, Pennsylvania
- Number of Employees
- Under 49
- Average Hourly Rate
- $85/hr
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsVirtual Consonance Services
Data sourced from the agency's DesignRush profileCorporate Services Industry Design Industry Media & Communications Industry
Computer support and services
ITAdOn provides fast and reliable IT support in Dallas for small businesses and growing teams. We deliver managed IT services, cybersecurity, cloud solutions, and 24/7 helpdesk support to keep your business secure and running smoothly...
Top Services:
- Digital Services
- UI/UX Design
- SEO
- PPC
- Cybersecurity
- Show more
- Location
- Dallas, Texas
- Number of Employees
- 50 - 99
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsITAdOn IT Solution Services
Data sourced from the agency's DesignRush profileClient Clien Clie
ITAdOn IT Solution Reviews & Testimonials
Melissa Crawford's Review Sourced from Google
Working with ITAdOn’s help desk is a breath of fresh air. The team knows their stuff and they’re approachable. They never brush off even the smallest issues. ITAdOn’s Managed IT support not only solved our Wi-Fi problems, it has also made our day-to-day work much faster.
Tahlia Eager's Review Sourced from Google
Since bringing on ITAdOn for Managed IT in Dallas, things have changed for the better. Their help desk is always quick to answer, and any support ticket gets handled thoroughly. Our network is more stable and has less downtime now. It’s a huge relief to have an IT partner who truly has our backs.
Henry Portillo's Review Sourced from Google
Before we switched to ITAdOn, dealing with server and printer outages were regular issues. Their technical support team was quick and brought stability to our systems. Since ITAdOn’s proactive Managed IT services have reduced our downtime, now we have reliable and smooth IT systems at our work.
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsSmarter Processes, Powered by AI
NXT LABS builds AI-powered solutions that simplify processes, automate workflows, and accelerate innovation. We help businesses unlock efficiency and make smarter decisions through custom, intelligent technology...
Top Services:
- Product Design
- UI/UX Design
- Web Development
- AI Development
- Blockchain
- Show more
- Location
- Austin, Texas
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsNXT LABS Services
Data sourced from the agency's DesignRush profilePolitico Walmart L'oreal xfinity
Smart Billing Partner
Nationwide medical billing & revenue cycle management for healthcare providers billing, coding, credentialing, and HIPAA-compliant claims support...
Top Services:
- Digital Services
- AEO
- SEO
- PPC
- Accounting
- Show more
- Location
- Madera, California
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsDocs Medical Billing Services
Data sourced from the agency's DesignRush profileYour Precious Dream Kimberly Riggi Robertson Counselling
Docs Medical Billing Reviews & Testimonials
Kara Brock's Review Sourced from Google
Sam has been excellent for my podiatry practice. He responds quickly and follows through on any concerns. My reimbursement has gone up significantly since transitioning to Docs medical. They also provide credentialing services and have been very helpful
Hema Majeno's Review Sourced from Google
Docs Medical Billing has been helping my practice since I started last year. They get things done on time. They help my front and back staff to check eligibility, they help me set up.portals for insurances, and do their diligence on claims. They also help me find a web designer.I highly recommend them 👌
Catherine Abbaa's Review Sourced from Google
My experience with Peter and his team and the entire Docs Medical Billing LLC in handling my complex billing was very professional, reliable and smooth. The quality of their services far exceeded my expectations. The services was outstanding. I will continue to work with them and recommend them to anyone
Reviews verified by DesignRush and sourced from the agency's profile View All ReviewsHire remote talent that costs 70% less than US/EU equivalents
We recruit and help you compensate global talents for your remote positions, ensuring costs are up to 70% lower than what US & Western EU talents typically demand, without sacrificing quality...
Top Services:
- HR Outsourcing
- Staff Augmentation
- Customer Support
- Location
- New York City, New York
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
- Minimal Budget
- $1,000 - $10,000
Data sourced from the agency's DesignRush profile, its website, and other relevant accountsWifiTalents Services
Data sourced from the agency's DesignRush profileGlobal Commerce Media SUNDT Srive ZipDo Lionshome
Outsourced Customer Support Companies by City
Outsourced Customer Support Companies by State
Popular Services
Hiring Guide: How to Choose Top Customer Support Outsourcing Providers in the US
What can top customer support outsourcing firms do for businesses?
These specialized firms enable businesses to sustain quality and sophisticated customer support operations, without carrying the fixed costs of an in-house team.
One of the most tangible benefits of the service is the expense reduction.
When customer support is outsourced, all expenses related to scouting, recruiting, onboarding, training agents, and setting up infrastructure are absorbed by the service provider.
At the same time, businesses get to maintain strong responsiveness, considering 69%of customers expect a response within the same day.
Given the strong correlation between service quality and customer retention, where 93% of customers indicate a higher likelihood of repeat purchasing following positive service interactions, customer support outsourcing has become a common business tactic.
Apropos these findings, data shows that around 24% of small businesses are adopting the practice as well.
What deployment models are most sought-after by businesses?
On-premise deployments remain the dominant option among businesses.
In 2024, on-premise contact center infrastructure accounted for 68% of deployments, with legacy environments remaining common among enterprises with strict data controls.
Cloud-based contact center deployments are another growing segment, driven by the demand for faster setup and lower upfront costs.
Hybrid deployments are a transitional preference for large enterprises. Many businesses favor hybrid models, as it allows them to retain critical on-premise components while offloading variable or digital-channel demand to the cloud.
How to choose the right customer support outsourcing company in the US for your business needs?
When choosing an outsourced customer support services in the United States, consider the following steps:
- Define clear objectives and KPIs
Clarify what success looks like and include metrics (CSAT, NPS, first-call resolution, handle time, uptime, and cost per contact) to guide comparisons and set expectations. - Look for good reviews and industry experience
Examine client reviews, case studies, portfolios, awards, and recognitions, and prioritize vendors with experience in your niche. - Inquire about agent capacity and tech stack
Ask the provider whether it can support peak periods at your desired capacity and whether their tech stack is compatible with your infrastructure. - Send a request for proposal (RFP)
Issue an RFP that details your service hours, channels, languages, KPIs, scalability needs, and compliance requirements. - Schedule an interview to discuss the first steps
Inquire about the staff training, assigned account lead, monitoring practices, and details about the onboarding. - Finalize the contract
Negotiate terms around service levels, onboarding timeline, data security, and exit clauses. Make sure all deliverables, escalation paths, payment methods, and KPIs are contractually documented.
Need help finding a customer support partner for your business? Visit our Marketplace, fill out a brief project description, and we’ll connect you with five matches, free of charge.
How to find the best company on DesignRush that fits your budget?
We’ve put together a list of prospects across multiple price points, so you can identify a vendor that's within your budget.
| High budget: $50,000+ |
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| Low budget: $25,000-$50,000 |
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Beyond budget, our agency directory allows you to filter agency profiles by location, area of expertise, agency reviews, client types, team size, and hourly rates.
What questions should be asked before hiring such a specialist?
Relevant Background
- What industries do you specialize in, and can you share relevant client examples?
- What languages do your agents support, and do you offer multilingual capabilities?
- Are you familiar with compliance regulations in my industry?
Services and Processes
- What communication channels do you support (e.g., voice, chat, email, social media)?
- How do you train your agents on brand voice, policies, and product knowledge?
- What are your standard onboarding and implementation timelines?
- Do you offer 24/7 support and scalability for high-volume periods?
Relevant to Your Project
- What is your pricing structure, and what’s included in your base rate?
- Will you be able to integrate with our existing tech stack and CRM systems?
- Are there any additional services you offer that could support our internal teams?
Sources
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Why companies trust DesignRush
Every agency is independently vetted before it can be listed or ranked
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4.8Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.
Customer Support Outsourcing Companies FAQs
What services do US customer support outsourcing companies provide?
They provide voice and digital support services for faster response to customer inquiries and reducing operational burdens.
Voice support services include inbound customer service calls, escalations, billing and account inquiries, troubleshooting, and retention calls, with the segment accounting for roughly 60% of contact center outsourcing revenue in 2024. Companies continue to rely on voice support for high-stakes, emotionally charged, or technically complex issues that are difficult to resolve asynchronously.
The remaining ~40% of the revenue share is distributed across digital and automation-augmented support services, typically referring to live chat, messaging support, email support, social media customer support, chatbot self-service solutions, and co-browsing support.
When can clients expect ROI after signing such a service?
Return on investment (ROI) from an outsourced customer service depends on whether the business is fixing immediate capacity gaps or rebuilding support as an operation.
- Overflow / after-hours coverage: Returns are gained within 1 to 2 months as the business reduces tickets, weekend backlogs, and churn-risk moments almost immediately.
- Replacing in-house hiring: Value is typically noticed in 2 to 4 months once the team is live, because outsourcing is often pursued for material cost reduction.
- Seasonal outsourcing (holidays, promos, spikes): ROI can be expected in 1 to 3 months because such short-term engagements prevent over-hiring and rushed training failures during peak demand.
- Full migration (voice + email + chat + QA): Positive returns show in 3 to 6 months because the most notable returns will come from stabilized operations.
- Niche support (regulated, technical, multi-brand, multilingual): Slower gains, visible in 4 to 9 months, due to knowledge transfer and escalation flows that take longer to set.
How much does customer support outsourcing cost in the US?
The average hourly rate of outsourced customer support companies in the US is $50. Based on these estimations, you can expect the following service rates:
| Pricing model | Pricing range |
| Per hour | $40-$60 per hour |
| Per agent (full time equivalent - FTE) | $1,200-$4,000/month per agent |
| Per ticket or interaction | $1-$5 per ticket or $0.50–$2 per chat |
The final service fee is not solely determined by the number of hired agents or mere hours of service delivered. The technical setup, service type, hours of coverage, and the language also add up to the service rate. Namely:
- The more technical or regulated the product, the higher the training burden, which adds to the price.
- Nights, weekends, and 24/7 coverage cost more than a standard 9-to-5 setup.
- Multilingual support i.e., non-English customer support often increases costs by 20-40%.
- In terms of channel, email or chat-only are the cheapest options. Voice, social, or omnichannel coverage incurs higher service fees.
- CRMs, live chat, help desks, and chatbots entail setup or licensing fees.
What are the typical timelines for a customer support outsourcing company to setup and go-live for a new client?
In most cases, businesses can anticipate a rollout that moves from training to full coverage in 6 to 12 weeks.
- Week 2-4 (setup and training): The outsourced customer support provider trains agents. At the same time, communication channels are set and escalation paths defined.
- Week 5-8 (soft launch): Outsourced agents begin tackling low-risk, high-volume tickets, wherein every interaction is monitored and reviewed.
- Week 9-12 (full go-live): The outsourced agents ramp to full coverage across agreed channels, and by this point, can resolve ~80% of issues without escalation.
What industries are these specialists most frequently engaged by?
Adoption of customer support outsourcing varies by industry, with the biggest concentration remaining in sectors with high volume, high complexity, or strict service expectations. The highest adoption is seen across:
- BSFI (banking, financial services, insurance): 72%
- Healthcare: 65%
- Retail: 61%
- Technology/SaaS: 58%
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