Our US customer support outsourcing companies directory features a selection of top providers, reviewed by 12 experts. Boasting a 4.6-star average rating from 223 verified reviews, our listicle contains providers operating nationwide, with teams that know how to improve customer satisfaction and strengthen brand loyalty.

United States ×
  • Hugo

    VerifiedVerified by the DesignRush team for authenticity and credibility.

    World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages

    Hugo provides secure, end-to-end customer support, back office, AI operations, and trust & safety solutions for US-based and global clients. We are PCI DSS, ISO 27001, HITRUST, SOC 2 certified and HIPAA & GDPR compliant, to serve regulated industries including fintech, healthcare, and SaaS platforms...

    Location
    Chicago, Illinois
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    8 Projects Listed

    Hugo Services

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • Transcription Services
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Google
    • Meta
    • Outschool
    • Topicals
    • Attentive
    • Faire
    • Sakara
    • Aurora
    Data sourced from the agency's DesignRush profile

    Hugo Reviews & Testimonials

    • Greg Digneo
      Greg Digneo founder at content guppy
      5.0

      B2B Review from Greg Digneo

      Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.

    • Nimmit Shah
      Nimmit Shah Owner at Pi Asset Management Ltd
      5.0

      BPO Review from Nimmit Shah

      Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.

    • Jambu Subramanian
      Jambu Subramanian Senior Manager of Operations at Kasha Global
      5.0

      Customer Support Review from Jambu Subramanian

      Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • The World's Top Talent for Remote Teams!

    1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...

    Location
    Overland Park, Kansas
    Number of Employees
    500 - 999
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $10,000 - $25,000

    1840 & Company Services

    • BPO
    • Staff Augmentation
    • HR Outsourcing
    • Customer Support
    • Call Centers
    • Transcription Services
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Groupon
    • Isango
    • Instacart
    • HomeLight
    • LearnZillion
    Data sourced from the agency's DesignRush profile

    1840 & Company Reviews & Testimonials

    • carmen noche
      carmen noche Review from Google
      5.0

      carmen noche's Review Sourced from Google

      It was a very productive and swift process. Starting from the interview, to assessments. Everyone was punctual and need not wait for a week or so for updates. They give updates immediately no need for the long wait and suspense. Keep it Up!!

    • lucille Mrrs
      lucille Mrrs Review from Google
      5.0

      lucille Mrrs's Review Sourced from Google

      My experience with 1840 & Company’s recruitment process has been excellent from start to finish. The team was professional, responsive, and supportive throughout every step. Communication was always clear, and I truly appreciated how smooth and organized the process was. I felt valued as a candidate, and I’m very excited to officially join as a Patient Support-CSR. Thank you to the team for making this such a positive experience!

    • Andrea Yáñez
      Andrea Yáñez Review from Google
      5.0

      Andrea Yáñez's Review Sourced from Google

      I had a truly outstanding experience with 1840&Co throughout the entire recruitment process. From the very beginning, their team demonstrated professionalism, clear communication, and genuine care. What stood out most was the consistent follow-up—they kept me informed at every step, making the process feel smooth and well-organized. I always felt supported and valued as a candidate. I’m incredibly happy to share that I’ve been offered a new role, and I couldn’t be more grateful to the 1840&Co team for making it all possible.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Close more deals with ROI-focused lead acquisition

    Belkins is a B2B lead generation and #1 appointment setting agency helping companies build predictable pipeline through omnichannel allbound strategies. Belkins combines strategy, AI-backed outreach, and GTM expertise to drive long-term revenue growth across 50+ industries...

    Location
    Dover, Delaware
    Number of Employees
    250 - 499
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    18 Projects Listed

    Belkins Services

    • Email Marketing
    • BPO
    • CRM Consulting
    • Business Consulting
    • Direct Marketing
    • Digital Marketing
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Sekisui
    • MONA Payment
    • Cengage
    • CitrusAd
    • OpenTeleHealth (OTH)
    • BinarApps
    • DonorBox
    • Simply NUC
    • Grafi AI
    • YorkTest
    Data sourced from the agency's DesignRush profile

    Belkins Reviews & Testimonials

    • Patrick Benasillo
      Patrick Benasillo CCO, EVP & Co-Founder at Visual Graphic Systems
      5.0

      Lead Generation Review from Patrick Benasillo

      Belkins nailed project management. Each stage of the outbound funnel was thoroughly calculated, allowing us to use data-driven insights to make informed decisions and making sure both sides implemented strategies effectively. Communication was clear and proactive, and they maintained full transparency throughout the process. In the first month, we closed our first contract, which was a promising start. Belkins helped us build a robust sales pipeline. Currently, we have four opportunities at the proposal stage, averaging $85K, with the potential for these contracts to grow up to $150K. We didn't expect to close deals and contracts so quickly. Belkins exceeded our expectations by not only creating a solid base for future work but also securing contracts right off the bat. Their ability to deliver quick and substantial results was very impressive.

    • Rafael
      Rafael Co-CEO at Outstaff Company
      5.0

      Appointment Setting Review from Rafael

      Belkins played a crucial role in refining our customer profile and identifying key features of our ideal buyer. It meticulously researched relevant leads to construct a targeted contact list. Our partnership with Belkins commenced in May 2023, and by February 2024, it secured 51 appointments for us. With an impressive 43% open rate and a 3.7% reply rate, we exclusively focused on the United States market and the architecture industry. Thanks to Belkins' efforts, we expanded into the Canadian market and explored opportunities in other industry sectors. Hiring Belkins as our lead generation specialist ensured a consistent influx of new clients. We were impressed with the agency's efficient strategies.

    • Allison Hill
      Allison Hill Business Development Manager at IT Services Company
      5.0

      Lead Generation Review from Allison Hill

      Belkins helped us define our ideal customer and find the right leads. They created targeted email sequences that highlighted our value in different ways. We started our collaboration 6 months ago and Belkins set 36 appointments for us. We saw a 57% open rate and a 5-6% reply rate. We focused on the U.S. market but now we're starting to expand to Canada and some European countries.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • America's best phone answering service taking care of your callers

    As the worlds customer conversation experts, Moneypennys unique blend of brilliant people and AI technology integrates seamlessly to deliver customer communications that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfills...

    Location
    Duluth, Georgia
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    Moneypenny USA Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Critter Control
    • The Federal Savings Bank
    • Sterne Kessler
    • BMW
    • Keller Williams
    • The Glass Guru
    • Eagle Biosciences
    • Charleston Heating & Air
    Data sourced from the agency's DesignRush profile

    Moneypenny USA Reviews & Testimonials

    • Eric Martin
      Eric Martin Owner at Undisclosed
      5.0

      Call Centers Review from Eric Martin

      The salesman, Luke?, was very responsive and knowledgeable, a true professional. On boarding with Bailey, was easy and very thorough. Getting on board with an answering service had a lot more detail than I expected and Bailey was very patient and did not rush the process.

    • Benjamin Rose
      Benjamin Rose CEO at Undisclosed
      5.0

      Call Centers Review from Benjamin Rose

      I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!

    • Benjamin Rose
      Benjamin Rose Founder at Undisclosed
      5.0

      Phone Answering Services Review from Benjamin Rose

      I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Expect more from your Contact Center Partner.

    Blue Valley Marketing (BVM) provides exception INBOUND and OUTBOUND Call Center Services. Since 1991 BVM has supported businesses operating in B2B, and B2C industries with six US Based locations. We have successfully completed over 5000+ projects in various industries...

    Location
    Home, Kansas
    Number of Employees
    250 - 499

    Blue Valley Marketing Services

    • Call Centers
    • Customer Support
    • BPO
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • IBM
    • Cisco
    • Microsoft
    • Red Hat
    • NVIDIA
    • AWS
    • Salesforce
    • Verizon
    • Endeavor
    Data sourced from the agency's DesignRush profile

    Blue Valley Marketing Reviews & Testimonials

    • Kendra Brassfield
      Kendra Brassfield Chief Executive Officer at NeoLife International
      5.0

      Call Centers Review from Kendra Brassfield

      Blue Valley Marketing has been a game-changer for our health and fitness company. Their call center services are top-notch. They've helped us connect with our clients seamlessly, providing exceptional support. Our overall experience with them has been nothing short of fantastic

    • Anne Marie Lukin
      Anne Marie Lukin Franchise Owner at Planet Fitness
      5.0

      Call Centers Review from Anne Marie Lukin

      They provided exceptional customer support that went beyond mere service. Their dedication is unrivaled, from handling inquiries about fitness programs to ensuring client satisfaction. Blue Valley Marketing delivered flawlessly on the project, which required not only efficiency but also a genuine understanding of our brand ethos. Their personalized approach, which is evident in every call, demonstrates their dedication to our wellness mission. We highly recommend their services for the ideal combination of professionalism and a personal touch.

    • Rhonda Mercaldo
      Rhonda Mercaldo Owner/Operator at Jimmy John's
      5.0

      Call Centers Review from Rhonda Mercaldo

      From the very beginning, their team demonstrated professionalism and dedication. They were always just a call away, ready to assist with customer inquiries, reservations, and feedback. The level of service was outstanding, with their agents showcasing an in-depth knowledge of our menu and our restaurant's unique selling points. They truly felt like an extension of our team. Blue Valley's performance was consistently impressive, ensuring no call went unanswered, and every customer felt valued. Their proactive approach in resolving issues and providing insightful suggestions for improving our customer experience was invaluable. The level of care and attention they gave to our patrons was evident in the positive feedback we received. In summary, my overall experience with Blue Valley was top-notch. They played a crucial role in enhancing our customer service and contributed to the success of our restaurant. I highly recommend their services to any business in need of a reliable and customer-focused inbound call center.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • We Drive Success.

    Established in 2009, Unity Communications is a US-based Business Process Outsourcing (BPO) company specializing in sales, technical support, customer service and administrative support services...

    Location
    Gilbert, Arizona
    Number of Employees
    500 - 999
    Average Hourly Rate
    $9/hr
    Portfolios Count
    3 Projects Listed

    Unity Communications Services

    • BPO
    • Customer Support
    • Business Consulting
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • AT&T
    • Microsoft
    • Konica Minolta
    • Amazon
    • First American
    • Altaworx
    • Zontre
    • Sandler Partners
    • Intuit QuickBooks
    • Fleet Complete
    Data sourced from the agency's DesignRush profile

    Unity Communications Reviews & Testimonials

    • Matt Schnurr
      Matt Schnurr Director of IT at RingCentral
      5.0

      IT Services Review from Matt Schnurr

      As a RingCentral partner, Unity Communications provides one of the best sales support teams for technology for companies. The client's projects involved handling different customers types from large enterprises to small businesses, implementation, and customer service. The Unity team did a very thorough job handling intricate technical demands that involved research, spreadsheet details, proposals, and immediate response when required. Very detailed. (Verified by email)

    • Alexa Fernandez
      Alexa Fernandez Digital Strategist at Professional and Seamless BPO
      5.0

      Data Entry Review from Alexa Fernandez

      We have seen an extremely positive shift since working with Unity Communications. We were looking to expand our global resources and Unity Communications allowed us to do so. All team members on boarded have continuously exceeded our expectations and the team we worked with allowed for completely seamless facilitation.

    • mia trigo
      mia trigo Review from Google
      1.0

      mia trigo's Review Sourced from Google

      requires a star but actually my rating to this company is negative stars lol. This company is a scam. They act like their interviewing and offer a position then they ask for money in form of a gift card. Be careful this is a scam. No company would ask for you to pay them to work for them. I wasted 3 hours with this company in hopes of a job. All they did was waste my time.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Be Boundless

    Dedicated remote teams from India, starting at $5/hour. 500+ pre-vetted professionals. Operated by LegelpTech Outsourcing Pvt Ltd (ISO 27001:2022 certified). 5-day risk-free trial. 48-hour shortlist. Founded 2021 by Ashu Mishra & Chandra Prakash. Serving SMB and mid-market clients globally...

    Location
    Cheyenne, Wyoming
    Number of Employees
    250 - 499
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000

    Zedtreeo Services

    • Staff Augmentation
    • Cybersecurity
    • Accounting
    • Customer Support
    • IT Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • NDA Bound
    • NA
    • NDA
    Data sourced from the agency's DesignRush profile

    Zedtreeo Reviews & Testimonials

    • Muhammad Anas Asghar
      Muhammad Anas Asghar Manager at Everest Moving
      5.0

      IT Services Review from Muhammad Anas Asghar

      The greatest benefit to us was the lack of a need to take someone from the ground up. Our expert was familiar with AI workflows and recommended a few improvements that streamlined our day-to-day tasks.

    • Muzamil shah
      Muzamil shah CO Manager at Howards Van line
      5.0

      IT Services Review from Muzamil shah

      Unlike a traditional freelancer platform, where you must search through hundreds of profiles, Zedtreeo is different. They provided us with a pre-selected short list and these candidates had already been tested. This saved us hours that it would have taken and made the decision easier.

    • Saqib Jalil
      Saqib Jalil General Manager at Sinatra Moving Group
      5.0

      IT Services Review from Saqib Jalil

      Thanks to Zedtreeo's work, the client improved lead quality, streamlined their sales process, and enhanced reporting accuracy. The team managed the project professionally, communicated clearly, and delivered milestones on time. Zedtreeo was responsive to requirements and adapted to feedback.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Epic Marketing for Growing Brands.

    Dear entrepreneurs and small businesses: we see you, and we're here to help you thrive. We know you're facing challenges that would make even the most seasoned CEO break a sweat. That's why we've crafted marketing solutions that are as affordable as they are impactful...

    Location
    Birmingham, Alabama
    Number of Employees
    50 - 99
    Average Hourly Rate
    $9/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    Lumikha Teams Services

    • Digital Marketing
    • Digital Services
    • Branding
    • Content Marketing
    • Video Marketing
    • Email Marketing
    • Social Media Marketing
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Apollo Lettings
    • AirLegit
    • Curran Daly +Associates
    • GetDevs
    • Camplify
    • Knowedia
    • Study.com
    • Thames River Investments
    • WorkFlex Solutions
    • Westcott Dyson
    Data sourced from the agency's DesignRush profile

    Lumikha Teams Reviews & Testimonials

    • Cade Taylor
      Cade Taylor Digital Marketing Manager at Acuren
      5.0

      SEO Review from Cade Taylor

      They provides SEO, PPC, and website optimization services for an NDE/NDT, inspection, and engineering company. Their work has included SEO strategy development, paid media ads, and web development.

    • Jak Akdogan
      Jak Akdogan CEO & Founder, at Cevaheer
      5.0

      SEO Review from Jak Akdogan

      Lumikha Teams provides SEO services for a skin and haircare company. They focus on improving the client's organic search visibility and monitoring performance. Their work includes technical SEO.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • You Create, We Support.

    MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success...

    Location
    Miami, Florida
    Number of Employees
    500 - 999
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    MiXBS, LLC Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • BPO
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • CDEK
    • Buch
    • Ramayoga
    • Imark Tech
    • SovPlym
    • KNOVR
    Data sourced from the agency's DesignRush profile

    MiXBS, LLC Reviews & Testimonials

    • Kevin Swindlehurst
      Kevin Swindlehurst Airline Operations Supervisor at Flightworx Aviation
      5.0

      Customer Support Review from Kevin Swindlehurst

      If youre looking for a partner thats flexible, highly skilled in multilingual customer support, and deeply knowledgeable in customer development and market research, MiXBS is the team you need. Their ability to adapt, deliver results, and provide top-tier support makes them stand out in the industry. We couldnt be happier with the partnershiptheyre exactly what we needed, and honestly, theyre awesome.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • No More Missed Business Calls

    Assistring LLC is a customer-focused BPO partner that helps businesses scale through reliable, high-quality customer support and operational services. We combine skilled teams, efficient processes, and flexible delivery models to provide exceptional value, seamless customer experiences, and consistent...

    Location
    Stratham, New Hampshire
    Number of Employees
    100 - 249
    Average Hourly Rate
    $7/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    10 Projects Listed

    AssistRing Services

    • Call Centers
    • Email Marketing
    • Digital Marketing
    • BPO
    • IT Services
    • Customer Support
    • Translation Services
    • HR Outsourcing
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Royal Nawaab Pyramid
    • Amazewholesale LLC
    • Techahoi LLC
    Data sourced from the agency's DesignRush profile
  • 24/7 live answering for property professionals - real people, not bots

    Never miss a lead again. SignMore's U.S.-based receptionists answer calls and chats 24/7/365. We handle lead qualification, appointment scheduling, and emergency maintenance requests for property professionals. We guarantee real people, not bots...

    Location
    Portland, Oregon
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000

    SignMore Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • McGraw Realtors
    • XS Asset Management
    • Chido Real Estate Investments
    • The Agency
    • ONXHomes
    • Quantive Property Management
    • Lang Management
    • RE/MAX
    • Keller Williams Heritage
    • Terra Bella Property Management
    Data sourced from the agency's DesignRush profile

    SignMore Reviews & Testimonials

    • Nick Resto
      Nick Resto Review from Google
      5.0

      Nick Resto's Review Sourced from Google

      We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.

    • Fred Paskell
      Fred Paskell Review from Google
      5.0

      Fred Paskell's Review Sourced from Google

      Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼

    • Stasia Creek 406 East Realty
      Stasia Creek 406 East Realty Review from Google
      5.0

      Stasia Creek 406 East Realty's Review Sourced from Google

      Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • We find, build and manage remote teams.

    Away Digital Teams specializes in recruiting and managing top talent in Vietnam for businesses seeking to establish and oversee remote teams. Our comprehensive service ensures seamless team building and management, enabling companies to thrive in today's digital landscape...

    Location
    Austin, Texas
    Number of Employees
    250 - 499
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $25,000 - $50,000
    Portfolios Count
    4 Projects Listed

    Away Digital Teams Services

    • Digital Services
    • Web Development
    • Software Testing
    • Mobile App Development
    • Software Development
    • IT Services
    • DevOps Consulting
    • Accounting
    • Customer Support
    • SEO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Champion Data
    • Propel Ventures
    • Rendr
    • My Occ Health Record
    • Lexer
    • Accent Group
    Data sourced from the agency's DesignRush profile
  • Hire Offshore Engineers, SDRs & Support Experts

    CoDev helps fast-growing companies scale with reliable, world-class offshore talent.Onboard in 2-3 weeks. Retain talent 2.5x longer than the industry average. Choose from flexible staffing models. Get embedded teams that ramp fast, act with autonomy, and deliver real results...

    Location
    Lehi, Utah
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed

    CoDev Services

    • Staff Augmentation
    • Customer Support
    • HR Outsourcing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Kyocera
    • Sorenson
    • Nursa
    • Broadleaf Commerce
    • Caption Call
    • Deseret Digital Media
    • Beamable
    Data sourced from the agency's DesignRush profile

    CoDev Reviews & Testimonials

    • John Cheney
      John Cheney Review from Google
      5.0

      John Cheney's Review Sourced from Google

      In April of 2022, we asked CoDev to help find us a cross platform mobile app developer. They introduced us to Christian. We hired him. Christian is awesome. We are so glad to have him on our team.

    • Tanner Simmons
      Tanner Simmons Review from Google
      5.0

      Tanner Simmons's Review Sourced from Google

      Strong team with a vast network of software and other overseas talent. When looking to grow my team with strong and capable outsourced team members, I won't look anywhere else.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Optimize The Experience.

    CPC helps businesses manage every aspect of the customer experience. CPC provides a full suite of outsourced customer contact services, including: text/SMS messaging service (both automated and live, “peer-to-peer” text messaging), social media coverage for businesses, staffed live chat, AI/chat bots...

    Location
    Manhattan Beach, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $28/hr
    Minimal Budget
    $1,000 - $10,000

    CPC Services

    • Customer Support
    • Call Centers
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Omnicom
    • Toyota
    • Strayer University
    Data sourced from the agency's DesignRush profile
  • Transforming Your Ideas Into Reality

    Tasks Expert provides highly skilled virtual assistants for businesses worldwide, offering administrative, marketing, bookkeeping, website development, and customer support services tailored to business needs...

    Location
    Kansas City, Missouri
    Number of Employees
    50 - 99
    Average Hourly Rate
    $5/hr
    Minimal Budget
    $1,000 - $10,000

    Tasks Expert Services

    • Customer Support
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Piedmont Hemp Co
    • My Safety Consultant
    • ImPowered Minds
    Data sourced from the agency's DesignRush profile

    Tasks Expert Reviews & Testimonials

    • Katina LaFond
      Katina LaFond Review from Google
      5.0

      Katina LaFond's Review Sourced from Google

      Working with Myra has been such a gift. From the very beginning, she took the time to truly understand me, my vision, and the heart behind my work. She didn’t just check off tasks — she listened deeply, asked the right questions, and found my voice in a way that feels so authentic and aligned.Her creativity, attention to detail, and dedication shine through in everything she does. Whether it’s developing content, organizing my ideas, or helping bring complex projects to life, Myra approaches each task with professionalism, thoughtfulness, and care.What I appreciate most is her genuine investment in my success. She consistently goes above and beyond to make sure things not only get done, but get done beautifully. She’s patient when I get behind, quick to adapt when priorities shift, and always brings fresh ideas to the table.Myra has become more than just a VA — she’s a trusted partner who understands the bigger picture and helps me move toward it with confidence. I feel incredibly lucky to have her on my team, and I can’t wait to see all we accomplish together.

    • Dan Charles
      Dan Charles Review from Google
      5.0

      Dan Charles's Review Sourced from Google

      Having worked with Task Experts for a few months now, I've been really impressed with their proactive nature, communication and attitude towards doing the work right first time. They really go above and beyond to ensure that things are done in a timely manner and to a very high standard. After hiring my first VA (Max) with them to help with financial work, I now have a second VA who is doing technical work for us as well and they've both being very responsive and willing to help lighten the load for our business. I can't recommend them enough

    • Awobodede Jesutofunmi
      Awobodede Jesutofunmi Review from Google
      5.0

      Awobodede Jesutofunmi's Review Sourced from Google

      I recently had the pleasure of working with a fantastic virtual assistant company that truly exceeded my expectations. Their team was professional, responsive, and incredibly efficient in handling all the tasks I threw their way. From managing my schedule to tackling research projects, they delivered top-notch support with a friendly attitude. The seamless communication and attention to detail made my life so much easier—I can’t recommend them highly enough! If you’re looking for reliable, high-quality virtual assistance, this company is a game-changer.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Flexible. Scalable. Exceptional

    ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition...

    Location
    Austin, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
    $28/hr
    Minimal Budget
    $1,000 - $10,000

    ContactWorks Services

    • Customer Support
    • Managed Services
    • IT Services
    • BPO
    • Call Centers
    • Phone Answering Services
    • Transcription Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Internet provider
    • Healthcare
    • Transportation
    Data sourced from the agency's DesignRush profile

    ContactWorks Reviews & Testimonials

    • Jeff B
      Jeff B Review from Google
      5.0

      Jeff B's Review Sourced from Google

      The new "Tech Team One" IT services they are offering are awesome. I haven't seen a better priced Remote Virus Removal/Pc Tune-Up/ or Software help service that a better value than the one they offer.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Professional Multilingual Communication And Support At Scale

    Fluency LLC provides a comprehensive suite of human-led call center services designed to bridge communication gaps and enhance customer experience. Based in Columbus, Ohio, we specialize in high-stakes environments where linguistic precision and cultural empathy are essential...

    Location
    Hilliard, Ohio
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    2 Projects Listed

    Fluency LLC Services

    • Call Centers
    • BPO
    • Translation Services
    • Customer Support
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Appex Business Solutions
    • Red And Blue Logistics
    • The Bigword
    Data sourced from the agency's DesignRush profile
  • Partners You Can Count On.

    CSV Now, a premier consulting firm, excels in talent acquisition, content marketing, and Business Process Outsourcing (BPO). We elevate leading tech brands with holistic business solutions, combining expert talent sourcing and impactful brand communication. With a proven history of success, CSV Now is your...

    Location
    Las Vegas, Nevada
    Number of Employees
    50 - 99

    CSV Now Services

    • BPO
    • Call Centers
    • Customer Support
    • Content Marketing
    • Accounting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Netflix
    • Mixpanel
    • Fivetran
    • People.ai
    • Kubit AI, Inc.
    • Prufrock Ventures
    • Iterable
    Data sourced from the agency's DesignRush profile
  • Showing the World a Better Way to Outsource

    Customer service and back-office support services are offered across all available channels by SupportNinja. Our main clients are Silicon Valley-based and international technology startups that receive VC funding. Apps, software, and platform-based technology enterprises that focus on serving consumers depend...

    Location
    Dallas, Texas
    Number of Employees
    250 - 499
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000

    SupportNInja Services

    • BPO
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Checkr
    • HappySocks
    • SeatGeek
    • Nerdwallet
    • Cinedigm
    Data sourced from the agency's DesignRush profile
  • Workforce Optimization For People-centric Businesses

    EvolveUp is an Austin-based consulting firm specializing in workforce optimization for people-centric businesses. The company combines strategic consulting with hands-on HR technology implementation to help organizations improve efficiency, reduce costs, and align their workforce with business goals...

    Location
    Austin, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $200/hr
    Minimal Budget
    $1,000 - $10,000

    EvolveUp Services

    • HR Outsourcing
    • Customer Support
    • Business Consulting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Realtor
    • ProVisors
    • VMware
    • Wpromote
    • Vrbo
    • Enercon
    • WPO
    • astreya
    • Meta
    • Bigcommerce
    Data sourced from the agency's DesignRush profile

    EvolveUp Reviews & Testimonials

    • Crystal Frager
      Crystal Frager Review from Google
      5.0

      Crystal Frager's Review Sourced from Google

      EvolveUp is a fantastic HR consulting firm in Austin, TX with deep expertise across a wide range of HR, recruiting, workforce and people operations. What really stood out to me was their implementation knowledge across ATS, HRIS, HCM, LMS and resource management platforms. They don’t just provide high level advice. They understand how the systems actually work and how to select and implement them effectively within a business. Their guidance on where and how AI can be applied within different platforms was also incredibly valuable. If you are looking for a partner who understands HR technology, strategy, and execution, EvolveUp is a great choice.

    • James Koeper
      James Koeper Review from Google
      5.0

      James Koeper's Review Sourced from Google

      I think EvolveUp should be your team if you’re in need of workforce optimization services. There are no cookie-cutter strategies here. They actually take the time to learn about your problems/goals and implement a custom strategy for you. Would highly recommend them.

    • Grant McCasland
      Grant McCasland Review from Google
      5.0

      Grant McCasland's Review Sourced from Google

      EvolveUp has a great team of consultants that can handle fractional HR work, but where they really shine is their workforce consulting and HCM implementation work. They're professional and detail-oriented, which is what you want in a team handling your people operations. A little more boutique than your standard consulting firm, but more specialized.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Helping Lawyers Grow Online

    Wiscripts is a legal marketing agency that helps law firms strengthen their online presence through SEO, content marketing, social media management, and thought leadership strategies. Specializing exclusively in the legal industry, the agency supports personal injury, family law, technology law, and other...

    Location
    Dallas, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000

    Wiscripts Services

    • Public Relations
    • Digital Strategy
    • Digital Services
    • Web Development
    • SEO
    • Content Marketing
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Oak View Law Group
    • Akaveil Technologies
    • DJM Law Offices
    Data sourced from the agency's DesignRush profile
  • Accelerate Your Growth.

    Based in the U.S., we bring 45+ years of combined expertise in B2B marketing, seamlessly blending in-house and agency experience to drive measurable business growth. We specialize in sales and business development, digital marketing, creative services, fractional CMO support, and full stack development...

    Location
    South Huntington, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $75/hr
    Minimal Budget
    $1,000 - $10,000

    Yo Marketing Agency Services

    • Digital Marketing
    • Web Development
    • SEO
    • Event Marketing
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • MDI NetworX LLC
    • Feedback Clarity
    • Global Ingress, Inc.
    Data sourced from the agency's DesignRush profile
  • Where Ideas Turn Into Scalable Products.

    CoderzHub is a digital agency that offers services ranging from website development, mobile app development, custom software developement and digital marketing...

    Location
    Plano, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000

    CoderzHub Services

    • Mobile App Development
    • Web Development
    • eCommerce Development
    • Software Development
    • WordPress Website Design
    • Web Design
    • UI/UX Design
    • Customer Support
    • HR Outsourcing
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • LED City USA
    • Campit.xyz
    • Optiano Pakistan
    • LeathersInn
    • Nur Manufacturing
    • Marina Builders & Developers
    • Golden Woods Development
    • Iwinto
    • Podconnect Studios
    • City Property UAE
    Data sourced from the agency's DesignRush profile
  • We Create With Your Needs And Preferences In Mind.

    GoBro Web Services is a California-based web design and digital solutions agency that helps businesses strengthen their online presence through professional website design, web and app development, branding, SEO, digital marketing, and technical support services. The agency focuses on delivering modern...

    Location
    Lake Elsinore, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000

    GoBro PH Services

    • Digital Services
    • Graphic Design
    • Web Design
    • Digital Marketing
    • Email Marketing
    • Social Media Marketing
    • BPO
    • IT Services
    • Customer Support
    • Managed Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Dental Industry
    • Hardware & Networking Industry
    • Health Care Industry
    Data sourced from the agency's DesignRush profile
  • Delivering Value Scientifically

    Cybage is an information technology company specializing in outsourced product engineering and IT consulting services. With over three decades of experience, we are a leader in software development, partnering with some of the world's largest independent software vendors (ISVs) and enterprises. Our team of...

    Location
    Princeton, New Jersey
    Number of Employees
    1000 & Up

    Cybage Services

    • Software Development
    • IT Services
    • Cloud Consulting
    • Web Development
    • IoT
    • AI Development
    • DevOps Consulting
    • Digital Marketing
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Forever New
    • Fujifilm
    • LexisNexis
    Data sourced from the agency's DesignRush profile

    Cybage Reviews & Testimonials

    • Raj D
      Raj D Review from Google
      5.0

      Raj D's Review Sourced from Google

      The best place to work. Understands individual's skills and groom them well to enrich. Most people have/are working for years.

    • Ravindra Vangipuram
      Ravindra Vangipuram Review from Google
      4.0

      Ravindra Vangipuram's Review Sourced from Google

      It's also called as twin towers of Cybage. It is located near East Avenue. The other Cybage office is in West Avenue. These are two similar towers. There is a fountain within the campus with some greenery. There are either pool or table tennis tables on each floor. The work culture is nice which you find in other locations as well.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews

Outsourced Customer Support Companies by City

Outsourced Customer Support Companies by State

Popular Services

Customer Support Outsourcing Companies FAQs

What services do US customer support outsourcing companies provide?

They provide voice and digital support services for faster response to customer inquiries and reducing operational burdens.  

Voice support services include inbound customer service calls, escalations, billing and account inquiries, troubleshooting, and retention calls, with the segment accounting for roughly 60% of contact center outsourcing revenue in 2024. Companies continue to rely on voice support for high-stakes, emotionally charged, or technically complex issues that are difficult to resolve asynchronously. 

The remaining ~40% of the revenue share is distributed across digital and automation-augmented support services, typically referring to live chat, messaging support, email support, social media customer support, chatbot self-service solutions, and co-browsing support

When can clients expect ROI after signing such a service?

Return on investment (ROI) from an outsourced customer service depends on whether the business is fixing immediate capacity gaps or rebuilding support as an operation.  

  • Overflow / after-hours coverage: Returns are gained within 1 to 2 months as the business reduces tickets, weekend backlogs, and churn-risk moments almost immediately.  
  • Replacing in-house hiring: Value is typically noticed in 2 to 4 months once the team is live, because outsourcing is often pursued for material cost reduction. 
  • Seasonal outsourcing (holidays, promos, spikes): ROI can be expected in 1 to 3 months because such short-term engagements prevent over-hiring and rushed training failures during peak demand. 
  • Full migration (voice + email + chat + QA): Positive returns show in 3 to 6 months because the most notable returns will come from stabilized operations. 
  • Niche support (regulated, technical, multi-brand, multilingual): Slower gains, visible in 4 to 9 months, due to knowledge transfer and escalation flows that take longer to set. 

How much does customer support outsourcing cost in the US?

The average hourly rate of outsourced customer support companies in the US is $50. Based on these estimations, you can expect the following service rates: 

Pricing model Pricing range 
Per hour $40-$60 per hour 
Per agent (full time equivalent - FTE) $1,200-$4,000/month per agent 
Per ticket or interaction$1-$5 per ticket or $0.50–$2 per chat

The final service fee is not solely determined by the number of hired agents or mere hours of service delivered. The technical setup, service type, hours of coverage, and the language also add up to the service rate. Namely: 

  • The more technical or regulated the product, the higher the training burden, which adds to the price. 
  • Nights, weekends, and 24/7 coverage cost more than a standard 9-to-5 setup. 
  • Multilingual support i.e., non-English customer support often increases costs by 20-40%
  • In terms of channel, email or chat-only are the cheapest options. Voice, social, or omnichannel coverage incurs higher service fees. 
  • CRMs, live chat, help desks, and chatbots entail setup or licensing fees. 

What are the typical timelines for a customer support outsourcing company to setup and go-live for a new client?

In most cases, businesses can anticipate a rollout that moves from training to full coverage in 6 to 12 weeks

  • Week 2-4 (setup and training): The outsourced customer support provider trains agents. At the same time, communication channels are set and escalation paths defined. 
  • Week 5-8 (soft launch): Outsourced agents begin tackling low-risk, high-volume tickets, wherein every interaction is monitored and reviewed. 
  • Week 9-12 (full go-live): The outsourced agents ramp to full coverage across agreed channels, and by this point, can resolve ~80% of issues without escalation. 

What industries are these specialists most frequently engaged by?

Adoption of customer support outsourcing varies by industry, with the biggest concentration remaining in sectors with high volume, high complexity, or strict service expectations. The highest adoption is seen across

  • BSFI (banking, financial services, insurance): 72% 
  • Healthcare: 65% 
  • Retail: 61% 
  • Technology/SaaS: 58% 

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