Our US customer support outsourcing companies directory features a selection of top providers, reviewed by 12 experts. Boasting a 4.6-star average rating from 223 verified reviews, our listicle contains providers operating nationwide, with teams that know how to improve customer satisfaction and strengthen brand loyalty.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
United States ×
Leads magnet consistently launches a multitude of online and offline marketing campaigns to drive traffic to our in-house call center...
Top Services:
- Customer Support
- Location
- Houston, Texas
- Number of Employees
- Under 49
Tiburon Data was founded with the desire to make state-of-the-art technology and modern business processes available to everyone...
Top Services:
- Customer Support
- Location
- Atlanta, Georgia
- Number of Employees
- Under 49
Solving small business problems that stunt growth & productivity. We specialize in subscription-based virtual administrative staffing and business development . We help C-suite professionals, government agencies, and service-based business owners streamline operations and increase efficiency. Partner with us...
Top Services:
- Customer Support
- Location
- Atlanta, Georgia
- Number of Employees
- Under 49
Were more than a service provider. Were your partner in building a high-performing offshore team...
Top Services:
- Customer Support
- Location
- Las Vegas, Nevada
- Number of Employees
- 250 - 499
We are a global customer support partner delivering high-touch, omnichannel CX solutions for brands of all sizes...
Top Services:
- Customer Support
- Location
- Cheyenne, Wyoming
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $145/hr
- Minimal Budget
- $10,000 - $25,000
We provide BPO services, Customer Service outsourcing and Call Center office ready to serve your customer. Paival works as an extension of your internal team, not a replacement. We plug trained agents directly into your existing tools, processes, and brand voicehandling email, chat, phone, and social support...
Top Services:
- Customer Support
- Location
- Lexington, Kentucky
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
Right on Time Billing Services is a Houston-based medical billing company offering coding, claims submission, and full revenue cycle management. We help Home Health, Hospice, and Behavioral Health practices reduce denials and increase revenue...
Top Services:
- Customer Support
- Location
- Houston, Texas
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $9/hr
- Minimal Budget
- $1,000 - $10,000
Never miss a lead again. SignMore's U.S.-based receptionists answer calls and chats 24/7/365. We handle lead qualification, appointment scheduling, and emergency maintenance requests for property professionals. We guarantee real people, not bots...
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- Location
- Portland, Oregon
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most...
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- Location
- Tampa, Florida
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Away Digital Teams specializes in recruiting and managing top talent in Vietnam for businesses seeking to establish and oversee remote teams. Our comprehensive service ensures seamless team building and management, enabling companies to thrive in today's digital landscape...
Top Services:
- Digital Services
- Web Development
- Software Testing
- Mobile App Development
- Software Development
- Show more
- Location
- Austin, Texas
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $25,000 - $50,000
- Portfolios Count
- 4 Projects Listed
Medwave partners with healthcare providers across the USA to keep the revenue cycle running smoothly. Based in Cranberry Township, the team handles medical billing, insurance credentialing (CAQH, NPI, PECOS), and payer enrollment for practices of all sizes plus hands-on support for new practice startups...
Top Services:
- Customer Support
- BPO
- Business Consulting
- Accounting
- Show more
- Location
- Cranberry, Pennsylvania
- Number of Employees
- Under 49
- Average Hourly Rate
- $250/hr
- Minimal Budget
- $1,000 - $10,000
Techtweek Infotech is a CERT-In empanelled IT consultancy and AWS Advanced Consulting Partner, founded 2021. Led by a CISA-certified architect, we build and operate infrastructure that passes audit: DevOps, cloud, cybersecurity and 24/7 managed services for regulated businesses...
Top Services:
- IT Services
- Staff Augmentation
- Cloud Consulting
- IT Compliance Solution
- DevOps Consulting
- Show more
- Location
- Sheridan, Wyoming
- Number of Employees
- Under 49
- Average Hourly Rate
- $49/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
OutsourceRCM helps healthcare providers streamline their revenue cycle with accurate medical billing, denial management, and patient payment solutions driving faster reimbursements and improved financial performance...
Top Services:
- Customer Support
- Call Centers
- Phone Answering Services
- Location
- Princeton, New Jersey
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
We believe that every BPO company knows and understands what they do. But very few know why they do what they do. And by "why" it does not mean to "make a profit" because that's a result and it always will be.With the Remote Group, our ultimate goal is to build relationships with those who share our beliefs...
Top Services:
- BPO
- Customer Support
- Digital Marketing
- eCommerce
- Managed Services
- Show more
- Location
- Lewes, Delaware
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Portfolios Count
- 6 Projects Listed
CoDev helps fast-growing companies scale with reliable, world-class offshore talent.Onboard in 2-3 weeks. Retain talent 2.5x longer than the industry average. Choose from flexible staffing models. Get embedded teams that ramp fast, act with autonomy, and deliver real results...
Top Services:
- Staff Augmentation
- Customer Support
- HR Outsourcing
- Location
- Lehi, Utah
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 3 Projects Listed
Nicoya Tech is a U.S.-based outsourcing and digital services agency that helps businesses reduce operational costs by 30% to 60% through offshore solutions. Specializing in BPO services such as customer support, data processing, and back-office operations, Nicoya Tech also offers web development and digital...
Top Services:
- BPO
- Customer Support
- Location
- Orlando, Florida
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
- Portfolios Count
- 2 Projects Listed
Outsourcing Architecture with a difference , extension of your business and your team .Giving you time to focus on your own business...
Top Services:
- Customer Support
- Business Consulting
- Location
- Atlanta, Georgia
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $100/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
ALLSTARSIT is an international outstaffing service provider that helps businesses recruit, pay, insure, and support top global talent with payroll, benefits, and more...
Top Services:
- HR Outsourcing
- BPO
- Customer Support
- Staff Augmentation
- Managed Services
- Show more
- Location
- San Francisco, California
- Number of Employees
- 1000 & Up
As a Technology Services Provider (TSP), Raise Networks manages client IT environments across on-prem, data center, hybrid and cloud operations. We specialize in preparing startups for IPO readiness, building SecOps strategies, and getting organizations audit ready...
Top Services:
- IT Services
- Mobile App Development
- Managed Services
- Cloud Consulting
- Cybersecurity
- Show more
- Location
- San Jose, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $1,000 - $10,000
Elegance Healthcare LLC is a prominent healthcare technology firm that offers a full spectrum of virtualized solutions for rapidly expanding healthcare companies...
Top Services:
- BPO
- Business Consulting
- Customer Support
- Transcription Services
- Accounting
- Show more
- Location
- East Providence, Rhode Island
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $15/hr
CPC helps businesses manage every aspect of the customer experience. CPC provides a full suite of outsourced customer contact services, including: text/SMS messaging service (both automated and live, “peer-to-peer” text messaging), social media coverage for businesses, staffed live chat, AI/chat bots...
Top Services:
- Customer Support
- Call Centers
- Phone Answering Services
- Location
- Manhattan Beach, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $28/hr
- Minimal Budget
- $1,000 - $10,000
Evateck is a Business Process Outsourcing (BPO) provider helping businesses scale operations through dedicated and shared teams customer support, back-office, content moderation, and data entry. Expertise across SaaS, eCommerce, fintech, healthcare, and logistics...
Top Services:
- BPO
- Customer Support
- Call Centers
- Phone Answering Services
- Staff Augmentation
- Show more
- Location
- Fort Lauderdale, Florida
- Number of Employees
- Under 49
- Average Hourly Rate
- $16/hr
- Minimal Budget
- $1,000 - $10,000
Custom websites, online stores & software. Work directly with the founders...
Top Services:
- Web Development
- eCommerce Development
- Software Development
- SEO
- CRO
- Show more
- Location
- Stafford, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $60/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 4 Projects Listed
Go Answer is a leading call center company that provides 24/7 live communication solutions. With a commitment to genuine, human-centric interactions, Go Answer offers virtual receptionist services, legal intake support, and comprehensive enterprise solutions. Its professional and friendly staff ensures a...
Top Services:
- Customer Support
- Call Centers
- Location
- Garden City, New York
- Number of Employees
- 250 - 499
Tasks Expert provides highly skilled virtual assistants for businesses worldwide, offering administrative, marketing, bookkeeping, website development, and customer support services tailored to business needs...
Top Services:
- Customer Support
- BPO
- Location
- Kansas City, Missouri
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $5/hr
- Minimal Budget
- $1,000 - $10,000
A U.S.-based medical management partner that supports physicians by streamlining operations, reducing administrative burdens, and allowing providers to focus on delivering quality patient care...
Top Services:
- Customer Support
- Business Consulting
- Location
- Anaheim, California
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $100/hr
- Minimal Budget
- Under $1,000
ROI CX Solutions offers Total Contact Management and Business Support Services. We leverage our expertise to deliver a total package of customer care solutions and contact center services! We provide dedicated 24X7-365 outsourcing solutions. ROI CX Solutions is driven by results, whether it is maximizing your...
Top Services:
- Call Centers
- BPO
- Customer Support
- Phone Answering Services
- Show more
- Location
- American Fork, Utah
- Number of Employees
- 1000 & Up
- Portfolios Count
- 3 Projects Listed
Decreasing costs, saving money, increasing leads, and enhancing your business: make Hit Rate Solutions your first choice for an outsourced call center!...
Top Services:
- Call Centers
- Phone Answering Services
- Customer Support
- Location
- Chicago, Illinois
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
Northern Lights Technology Development is a global technology company that provides information technology and business process support services to improve performance, productivity, and user satisfaction; all while maximizing your technology budgets...
Top Services:
- eCommerce Development
- Web Development
- Mobile App Development
- eCommerce
- Staff Augmentation
- Show more
- Location
- Minneapolis, Minnesota
- Number of Employees
- 500 - 999
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
Fair Capital, your premier debt collection agency. Effective and affordable with a 'no recovery, no fee' policy. Maximum results with a positive approach...
Top Services:
- Customer Support
- Business Consulting
- Accounting
- Call Centers
- Show more
- Location
- Spring Valley, New York
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 1 Project Listed
Transform Targets helps organizations scale operational capacity without increasing internal overhead. We provide skilled professionals who integrate directly into existing workflows, enabling businesses to operate efficiently while maintaining full visibility and control. Our focus is simple: support the...
Top Services:
- BPO
- Customer Support
- Logistics
- Call Centers
- Business Consulting
- Show more
- Location
- McKinney, Texas
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $50/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...
Top Services:
- BPO
- Call Centers
- Customer Support
- Phone Answering Services
- Digital Marketing
- Show more
- Location
- New York City, New York
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
BolsterBiz specializes in offshoring services designed to optimize efficiency and boost business performance. Our tailored solutions, including 24/7 Customer Support, Digital Marketing, and Data Analytics, cater to your unique business needs...
Top Services:
- Customer Support
- Staff Augmentation
- BPO
- Location
- Wilmington, Delaware
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
AccordPro delivers trusted healthcare billing, credentialing, and bookkeeping solutions with precision and efficiency. Its value lies in maximizing reimbursements, ensuring error-free claim management, and providing reliable financial clarity...
Top Services:
- Customer Support
- Business Consulting
- Accounting
- Location
- Seattle, Washington
- Number of Employees
- Under 49
EBQ is an outsourced sales and marketing organization that provides services to help companies scale...
Top Services:
- BPO
- Call Centers
- CRM Consulting
- Customer Support
- Show more
- Location
- Austin, Texas
- Number of Employees
- 100 - 249
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 5 Projects Listed
At Conversational we serve a variety of business types. Our Staff are specialty trained members of each of those mentioned administrative groups, who excel at their work. The receptionists love dealing with the different cultures and research your business to portray the right fit for you...
Top Services:
- Phone Answering Services
- Customer Support
- Call Centers
- Location
- Fredericksburg, Virginia
- Number of Employees
- Under 49
- Minimal Budget
- Under $1,000
From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...
Top Services:
- Customer Support
- BPO
- Market Research
- Transcription Services
- Translation Services
- Show more
- Location
- New York City, New York
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $24/hr
Dastify Solutions is a Texas medical billing and revenue cycle management company serving U.S. practices. Founded in 2024...
Top Services:
- BPO
- Managed Services
- Customer Support
- Location
- Austin, Texas
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
SureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs...
Top Services:
- Customer Support
- Call Centers
- Phone Answering Services
- BPO
- Show more
- Location
- Denver, Colorado
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
We are your global 24/7 operationsWe are your partners in accelerating your business by instantly expanding new areas of expertise, augmenting resources, or just allowing you to offload burdens...
Top Services:
- Customer Support
- Call Centers
- Web Development
- Web Design
- Show more
- Location
- Scotch Plains, New Jersey
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Simpalm Staffing helps U.S. businesses build reliable remote teams with vetted professionals from Latin America. It provides specialized virtual assistants, bookkeepers, virtual paralegals, and remote staff for operational support. Its hiring process combines screening with AI-assisted matching to identify...
Top Services:
- Customer Support
- Accounting
- BPO
- Staff Augmentation
- Show more
- Location
- Chicago, Illinois
- Number of Employees
- 50 - 99
We help businesses deliver fast, reliable, and professional customer support across all channels. Whether you need inbound support, outbound follow-ups, or a dedicated remote team, we tailor our services to fit your operations and scale with your growth...
Top Services:
- BPO
- Customer Support
- Phone Answering Services
- Call Centers
- Show more
- Location
- St. Petersburg, Florida
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $10/hr
- Portfolios Count
- 2 Projects Listed
Bitrupt specializes in transforming ideas into successful digital products. We offer custom software development, mobile and web application development, product consulting, UI/UX design, and AI solutions. By combining technical expertise with strategic thinking, we help businesses unlock new opportunities...
Top Services:
- Web Development
- Software Development
- Mobile App Development
- UI/UX Design
- Customer Support
- Show more
- Location
- Dover, Delaware
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
We are Providers Care Billing LLC, a medical billing company based in Illinois, USA, offering comprehensive medical billing and coding services at a competitive rate of just 2.89%. With a 4.9-star rating and outstanding client feedback, we proudly maintain a 100% satisfaction rate...
Top Services:
- BPO
- Business Consulting
- Customer Support
- Location
- Schaumburg, Illinois
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $50/hr
Invensis Technologies Achieves 80% Payment Recovery Improvement for US Healthcare Client Through AI-Human Parallel Processing Model...
Top Services:
- Call Centers
- Accounting
- Logistics
- Phone Answering Services
- Customer Support
- Show more
- Location
- Lewisville, Texas
- Number of Employees
- 1000 & Up
- Portfolios Count
- 4 Projects Listed
Stellar Staff places dedicated, full-time virtual assistants with US businesses that need real capacity, not another freelancer to manage. Clients interview a shortlist of pre-vetted candidates, pick the one they want, and start in five to six days. We handle sourcing, screening, onboarding, payroll, taxes...
Top Services:
- BPO
- Customer Support
- HR Outsourcing
- Call Centers
- Accounting
- Show more
- Location
- Newport Beach, California
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $12/hr
- Minimal Budget
- $1,000 - $10,000
ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition...
Top Services:
- Customer Support
- Managed Services
- IT Services
- BPO
- Call Centers
- Show more
- Location
- Austin, Texas
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $28/hr
- Minimal Budget
- $1,000 - $10,000
Customer Direct answers your calls and gives you answers about your business. What makes us unique: we analyze every single interaction, not just a small sample like most call centers...
Top Services:
- Call Centers
- BPO
- Phone Answering Services
- Customer Support
- AI Development
- Show more
- Location
- Maryland Heights, Missouri
- Number of Employees
- 250 - 499
- Minimal Budget
- Under $1,000
Etech is an omnichannel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals allows us to continuously deliver exceptional, personal customer experiences...
Top Services:
- BPO
- Call Centers
- Customer Support
- Business Consulting
- Show more
- Location
- Nacogdoches, Texas
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $45/hr
- Minimal Budget
- $10,000 - $25,000
For over 60 years, Answer United has been a trusted leader in the answering services industry, providing call center and live telephone answering services to businesses of all sizes. We offer 24/7 support to ensure seamless customer interactions that help businesses grow while keeping costs down...
Top Services:
- Phone Answering Services
- Call Centers
- Customer Support
- Staff Augmentation
- Show more
- Location
- Kalamazoo, Michigan
- Number of Employees
- 50 - 99
- Minimal Budget
- Under $1,000
Outsourced Customer Support Companies by City
Outsourced Customer Support Companies by State
Hiring Guide: How to Choose Top Customer Support Outsourcing Providers in the US
What can top customer support outsourcing firms do for businesses?
These specialized firms enable businesses to sustain quality and sophisticated customer support operations, without carrying the fixed costs of an in-house team.
One of the most tangible benefits of the service is the expense reduction.
When customer support is outsourced, all expenses related to scouting, recruiting, onboarding, training agents, and setting up infrastructure are absorbed by the service provider.
At the same time, businesses get to maintain strong responsiveness, considering 69%of customers expect a response within the same day.
Given the strong correlation between service quality and customer retention, where 93% of customers indicate a higher likelihood of repeat purchasing following positive service interactions, customer support outsourcing has become a common business tactic.
Apropos these findings, data shows that around 24% of small businesses are adopting the practice as well.
What deployment models are most sought-after by businesses?
On-premise deployments remain the dominant option among businesses.
In 2024, on-premise contact center infrastructure accounted for 68% of deployments, with legacy environments remaining common among enterprises with strict data controls.
Cloud-based contact center deployments are another growing segment, driven by the demand for faster setup and lower upfront costs.
Hybrid deployments are a transitional preference for large enterprises. Many businesses favor hybrid models, as it allows them to retain critical on-premise components while offloading variable or digital-channel demand to the cloud.
How to choose the right customer support outsourcing company in the US for your business needs?
When choosing an outsourced customer support services in the United States, consider the following steps:
- Define clear objectives and KPIs
Clarify what success looks like and include metrics (CSAT, NPS, first-call resolution, handle time, uptime, and cost per contact) to guide comparisons and set expectations. - Look for good reviews and industry experience
Examine client reviews, case studies, portfolios, awards, and recognitions, and prioritize vendors with experience in your niche. - Inquire about agent capacity and tech stack
Ask the provider whether it can support peak periods at your desired capacity and whether their tech stack is compatible with your infrastructure. - Send a request for proposal (RFP)
Issue an RFP that details your service hours, channels, languages, KPIs, scalability needs, and compliance requirements. - Schedule an interview to discuss the first steps
Inquire about the staff training, assigned account lead, monitoring practices, and details about the onboarding. - Finalize the contract
Negotiate terms around service levels, onboarding timeline, data security, and exit clauses. Make sure all deliverables, escalation paths, payment methods, and KPIs are contractually documented.
Need help finding a customer support partner for your business? Visit our Marketplace, fill out a brief project description, and we’ll connect you with five matches, free of charge.
How to find the best company on DesignRush that fits your budget?
We’ve put together a list of prospects across multiple price points, so you can identify a vendor that's within your budget.
| High budget: $50,000+ |
|
| Low budget: $25,000-$50,000 |
|
Beyond budget, our agency directory allows you to filter agency profiles by location, area of expertise, agency reviews, client types, team size, and hourly rates.
What questions should be asked before hiring such a specialist?
Relevant Background
- What industries do you specialize in, and can you share relevant client examples?
- What languages do your agents support, and do you offer multilingual capabilities?
- Are you familiar with compliance regulations in my industry?
Services and Processes
- What communication channels do you support (e.g., voice, chat, email, social media)?
- How do you train your agents on brand voice, policies, and product knowledge?
- What are your standard onboarding and implementation timelines?
- Do you offer 24/7 support and scalability for high-volume periods?
Relevant to Your Project
- What is your pricing structure, and what’s included in your base rate?
- Will you be able to integrate with our existing tech stack and CRM systems?
- Are there any additional services you offer that could support our internal teams?
Sources
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Why companies trust DesignRush
Every agency is independently vetted before it can be listed or ranked
4.8
4.8Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.
Customer Support Outsourcing Companies FAQs
What services do US customer support outsourcing companies provide?
They provide voice and digital support services for faster response to customer inquiries and reducing operational burdens.
Voice support services include inbound customer service calls, escalations, billing and account inquiries, troubleshooting, and retention calls, with the segment accounting for roughly 60% of contact center outsourcing revenue in 2024. Companies continue to rely on voice support for high-stakes, emotionally charged, or technically complex issues that are difficult to resolve asynchronously.
The remaining ~40% of the revenue share is distributed across digital and automation-augmented support services, typically referring to live chat, messaging support, email support, social media customer support, chatbot self-service solutions, and co-browsing support.
When can clients expect ROI after signing such a service?
Return on investment (ROI) from an outsourced customer service depends on whether the business is fixing immediate capacity gaps or rebuilding support as an operation.
- Overflow / after-hours coverage: Returns are gained within 1 to 2 months as the business reduces tickets, weekend backlogs, and churn-risk moments almost immediately.
- Replacing in-house hiring: Value is typically noticed in 2 to 4 months once the team is live, because outsourcing is often pursued for material cost reduction.
- Seasonal outsourcing (holidays, promos, spikes): ROI can be expected in 1 to 3 months because such short-term engagements prevent over-hiring and rushed training failures during peak demand.
- Full migration (voice + email + chat + QA): Positive returns show in 3 to 6 months because the most notable returns will come from stabilized operations.
- Niche support (regulated, technical, multi-brand, multilingual): Slower gains, visible in 4 to 9 months, due to knowledge transfer and escalation flows that take longer to set.
How much does customer support outsourcing cost in the US?
The average hourly rate of outsourced customer support companies in the US is $50. Based on these estimations, you can expect the following service rates:
| Pricing model | Pricing range |
| Per hour | $40-$60 per hour |
| Per agent (full time equivalent - FTE) | $1,200-$4,000/month per agent |
| Per ticket or interaction | $1-$5 per ticket or $0.50–$2 per chat |
The final service fee is not solely determined by the number of hired agents or mere hours of service delivered. The technical setup, service type, hours of coverage, and the language also add up to the service rate. Namely:
- The more technical or regulated the product, the higher the training burden, which adds to the price.
- Nights, weekends, and 24/7 coverage cost more than a standard 9-to-5 setup.
- Multilingual support i.e., non-English customer support often increases costs by 20-40%.
- In terms of channel, email or chat-only are the cheapest options. Voice, social, or omnichannel coverage incurs higher service fees.
- CRMs, live chat, help desks, and chatbots entail setup or licensing fees.
What are the typical timelines for a customer support outsourcing company to setup and go-live for a new client?
In most cases, businesses can anticipate a rollout that moves from training to full coverage in 6 to 12 weeks.
- Week 2-4 (setup and training): The outsourced customer support provider trains agents. At the same time, communication channels are set and escalation paths defined.
- Week 5-8 (soft launch): Outsourced agents begin tackling low-risk, high-volume tickets, wherein every interaction is monitored and reviewed.
- Week 9-12 (full go-live): The outsourced agents ramp to full coverage across agreed channels, and by this point, can resolve ~80% of issues without escalation.
What industries are these specialists most frequently engaged by?
Adoption of customer support outsourcing varies by industry, with the biggest concentration remaining in sectors with high volume, high complexity, or strict service expectations. The highest adoption is seen across:
- BSFI (banking, financial services, insurance): 72%
- Healthcare: 65%
- Retail: 61%
- Technology/SaaS: 58%
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