Our US customer support outsourcing companies directory features a selection of top providers, reviewed by 12 experts. Boasting a 4.6-star average rating from 223 verified reviews, our listicle contains providers operating nationwide, with teams that know how to improve customer satisfaction and strengthen brand loyalty.

United States ×
  • Hugo

    VerifiedVerified by the DesignRush team for authenticity and credibility.

    World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages

    Hugo provides secure, end-to-end customer support, back office, AI operations, and trust & safety solutions for US-based and global clients. We are PCI DSS, ISO 27001, HITRUST, SOC 2 certified and HIPAA & GDPR compliant, to serve regulated industries including fintech, healthcare, and SaaS platforms...

    Location
    Chicago, Illinois
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    8 Projects Listed

    Hugo Services

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    • Transcription Services
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Google
    • Meta
    • Outschool
    • Topicals
    • Attentive
    • Faire
    • Sakara
    • Aurora
    Data sourced from the agency's DesignRush profile

    Hugo Reviews & Testimonials

    • Greg Digneo
      Greg Digneo founder at content guppy
      5.0

      B2B Review from Greg Digneo

      Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.

    • Nimmit Shah
      Nimmit Shah Owner at Pi Asset Management Ltd
      5.0

      BPO Review from Nimmit Shah

      Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.

    • Jambu Subramanian
      Jambu Subramanian Senior Manager of Operations at Kasha Global
      5.0

      Customer Support Review from Jambu Subramanian

      Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Close more deals with ROI-focused lead acquisition

    Belkins is a B2B lead generation and #1 appointment setting agency helping companies build predictable pipeline through omnichannel allbound strategies. Belkins combines strategy, AI-backed outreach, and GTM expertise to drive long-term revenue growth across 50+ industries...

    Location
    Dover, Delaware
    Number of Employees
    250 - 499
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    18 Projects Listed

    Belkins Services

    • Email Marketing
    • BPO
    • CRM Consulting
    • Business Consulting
    • Direct Marketing
    • Digital Marketing
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Sekisui
    • MONA Payment
    • Cengage
    • CitrusAd
    • OpenTeleHealth (OTH)
    • BinarApps
    • DonorBox
    • Simply NUC
    • Grafi AI
    • YorkTest
    Data sourced from the agency's DesignRush profile

    Belkins Reviews & Testimonials

    • Patrick Benasillo
      Patrick Benasillo CCO, EVP & Co-Founder at Visual Graphic Systems
      5.0

      Lead Generation Review from Patrick Benasillo

      Belkins nailed project management. Each stage of the outbound funnel was thoroughly calculated, allowing us to use data-driven insights to make informed decisions and making sure both sides implemented strategies effectively. Communication was clear and proactive, and they maintained full transparency throughout the process. In the first month, we closed our first contract, which was a promising start. Belkins helped us build a robust sales pipeline. Currently, we have four opportunities at the proposal stage, averaging $85K, with the potential for these contracts to grow up to $150K. We didn't expect to close deals and contracts so quickly. Belkins exceeded our expectations by not only creating a solid base for future work but also securing contracts right off the bat. Their ability to deliver quick and substantial results was very impressive.

    • Rafael
      Rafael Co-CEO at Outstaff Company
      5.0

      Appointment Setting Review from Rafael

      Belkins played a crucial role in refining our customer profile and identifying key features of our ideal buyer. It meticulously researched relevant leads to construct a targeted contact list. Our partnership with Belkins commenced in May 2023, and by February 2024, it secured 51 appointments for us. With an impressive 43% open rate and a 3.7% reply rate, we exclusively focused on the United States market and the architecture industry. Thanks to Belkins' efforts, we expanded into the Canadian market and explored opportunities in other industry sectors. Hiring Belkins as our lead generation specialist ensured a consistent influx of new clients. We were impressed with the agency's efficient strategies.

    • Allison Hill
      Allison Hill Business Development Manager at IT Services Company
      5.0

      Lead Generation Review from Allison Hill

      Belkins helped us define our ideal customer and find the right leads. They created targeted email sequences that highlighted our value in different ways. We started our collaboration 6 months ago and Belkins set 36 appointments for us. We saw a 57% open rate and a 5-6% reply rate. We focused on the U.S. market but now we're starting to expand to Canada and some European countries.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Lead Generation For B2B SAAS Companies

    We offer technology companies of all sizes dedicated sales, support and success teams. Unlike other 'call centers', we only cater to SaaS products and our expertise lies in B2B prospecting. Our management team collectively has more than two decades of technology sales experience and through our expert talent...

    Location
    Sheridan, Wyoming
    Number of Employees
    100 - 249

    Scalemill Services

    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Payoneer
    • Payactiv
    • Dagsmejan
    • NINJIO
    • Workhy
    • Chowmill
    • Genimex
    • Mperativ
    • USA Energy
    • Avibra
    Data sourced from the agency's DesignRush profile

    Scalemill Reviews & Testimonials

    • Mustafa Nemat Ali Undisclosed at Undisclosed
      5.0

      Customer Support Review from Mustafa Nemat Ali

      One-stop shop for B2B SaaS companies that are looking for inside sales, customer success and support solutions.

    • Hammad Hussain Treasurer at MD Caterwings UK
      5.0

      Customer Support Review from Hammad Hussain

      The team did a great job booking lunch & learn sessions for us. More than 90% of the scheduled meetings ended up taking place and we converted most into opportunities... Very satisfied.

    • Michael Ambros
      Michael Ambros CEO at eKomi
      5.0

      Customer Support Review from Michael Ambros

      Scalemill really helped us with appointment-setting through cold outbound prospecting at a much lower cost than here in Germany. Their team is highly trained in not just sales but also tech.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • TechSpeed Inc: Women Owned Technology Company, Pioneering AI-Driven BPO Solutions

    TechSpeed Inc is a Women Owned Technology company. Founded in 2002, it is the first AI-driven Business Process Outsourcing (BPO) provider. Pairing AI-driven technology automation and Human in the Loop support, TechSpeed enables businesses of all sizes to grow with scalable outsourcing solutions...

    Location
    Portland, Oregon
    Number of Employees
    100 - 249
    Average Hourly Rate
    $6/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    4 Projects Listed

    TechSpeed Services

    • BPO
    • AI Development
    • eCommerce Development
    • Phone Answering Services
    • Customer Support
    • Transcription Services
    • Staff Augmentation
    • Web Design
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • WACOM
    • Hofstra Univercity
    • Merrill Lynch
    • C2 Financial Corporation
    • Griflan Design
    • Bridgetown Coffee
    • Direct Crown
    • Passport Unlimited
    Data sourced from the agency's DesignRush profile

    TechSpeed Reviews & Testimonials

    • Etienne Demeules
      Etienne Demeules Director of Finance & Valuation at DSMA
      5.0

      Data Entry Review from Etienne Demeules

      TechSpeed support is seamless with ongoing workflows or new ones. Using them on different files, they have great turnaround and make sure data always meets expectations

    • Diane Ernstsson
      Diane Ernstsson Manager at JDXpert
      5.0

      Data Entry Review from Diane Ernstsson

      TechSpeed has been a wonderful solution for our data entry needs. Their project manager is super friendly, easy to work with, extremely responsive and clear. TechSpeed swiftly got us through a rough patch when we were very backed up on data entry projects. They went above and beyond to exceed our expectations for sooner-than-expected delivery of the projects for data entry. Their QA is spot-on and very thorough. TechSpeed has been so great to work with!

    • Mark Stefanski
      Mark Stefanski VP of Software at Compology
      5.0

      Data Entry Review from Mark Stefanski

      For many years, Compology has worked with TechSpeed on image labeling, valuing TechSpeed's attention to detail and interest in optimizing processes. The client can rely on it to go over instructions, ask questions, give feedback, and train its team to follow it to a T. TechSpeed commits its time and resources to delivering great results and getting the job done well. Compology highly recommends working with the agency. (Verified via email)

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Redefining Customer Experience

    We turn every interaction into a lasting relationship. Blending global reach with local expertise, AI-driven tools, and genuine human empathy, we help businesses transform customer journeys across every channel...

    Location
    Albany, New York
    Number of Employees
    500 - 999
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    26 Projects Listed

    Top Customer Service Services

    • Customer Support
    • Call Centers
    • BPO
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Trainual Inc
    • 15Five
    • ElectrIQ Marketing
    • YCharts
    • PERQ
    • GMass
    • Heinz Marketing Inc
    • Arch-Con Corporation
    Data sourced from the agency's DesignRush profile

    Top Customer Service Reviews & Testimonials

    • Manoj Thenua
      Manoj Thenua Chief Executive Officer at Medico Hub
      5.0

      Customer Support Review from Manoj Thenua

      I recently engaged a customer support provider to manage client service and support tasks for my healthcare-oriented platform. From the outset, their team was extremely professional, responsive and attentive. Their onboarding process was smooth, prompt, and well-organized. Throughout the project they handled all support tickets including account queries, billing questions, technical issues and general user guidance with empathy and clarity.What impressed me most was their commitment to quality: they consistently responded quickly to inquiries (often within minutes), maintained a helpful and courteous tone, and followed up until the users problems were fully resolved. Feedback from my users has been overwhelmingly positive: many praised how easy it was to get help and how satisfied they were with the assistance.Thanks to their efficient support, user satisfaction and retention improved noticeably compared to the period before they handled support. I also experienced fewer escalations and received fewer complaints overall. Their professionalism and consistency gave me peace of mind and freed me to focus on growing the platform rather than handling day-to-day support issues.Overall, working with them has been a very positive and productive experience the quality of support exceeded my expectations.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • We Book the Meetings, You Close the Deal.

    A powerhouse team that takes the headache out of prospecting by booking qualified, high-intent sales appointments for businesses. We don't just generate leads, we deliver sales-ready conversations straight to your calendar...

    Location
    Albany, New York
    Number of Employees
    500 - 999
    Average Hourly Rate
    $5/hr
    Portfolios Count
    8 Projects Listed

    Appointment Setter Online Services

    • BPO
    • Phone Answering Services
    • Customer Support
    • Digital Marketing
    • Social Media Marketing
    • PPC
    • Email Marketing
    • Content Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Trainual Inc
    • 15Five
    • electrIQ marketing
    • YCharts
    • PERQ
    • GMass
    • Heinz Marketing Inc
    • Arch-Con Corporation
    Data sourced from the agency's DesignRush profile

    Appointment Setter Online Reviews & Testimonials

    • Eli Hamilton
      Eli Hamilton Sr. Director of eCommerce at Intelligentsia Coffee Inc.
      5.0

      Customer Support Review from Eli Hamilton

      This company has delivered exceptional customer support services that made a noticeable impact on our overall workflow and customer satisfaction. From day one, their team demonstrated professionalism, responsiveness, and a genuine commitment to representing our brand with care. They handled customer inquiries promptly, clearly, and with an impressive level of empathyensuring that every interaction felt personalized and attentive.One of the things we appreciated most was their ability to quickly understand our products, processes, and communication tone. They not only answered questions efficiently but also helped educate our customers, resolve issues with patience, and maintain a positive experience even in challenging situations. Their follow-up processes were consistent, their communication was always organized, and their ability to manage high volumes of inquiries without compromising quality truly stood out.They became a seamless extension of our internal team, reducing our workload and allowing us to focus on growth while knowing our customers were in excellent hands. Their dedication, reliability, and customer-first approach made the entire partnership incredibly valuable. We highly recommend their customer support services for any business looking to elevate its service experience.

    • Romain Devisme
      Romain Devisme Executive Director at Havas Events Shanghai
      5.0

      Back Office Outsourcing Review from Romain Devisme

      We hired Assistant Setter Online for:contracted customer support solutionshrinking customer querie volumeBeing an agency involved in the business of advertising and marketing we were ramping up our efforts in terms of campaigningAssistant Setter Online does all our inbound processing, phone, chat and e mail support. They started employment with us on test basis initially and during their 2- week onboarding process they did so with our front-line team which was structured. We gave them tours of our products, tone of voice, brand guidelines and escalation workflows. All the traffic entering their channel is currently managed by their team, all the outbound communication is done via RingCentral and they also integrated Tawk.to live chat support on our site, increasing the level of engagement and conversion. After working with Appointment Setter Online, we now have quantitative indicator of results in customer satisfaction levels. They always provide a high level of support and it has saved us a considerable amount of overhead costs in the process of hiring, training and retaining in-house personnel. We would in fact expect savings of 50 percent or more. They have been extremely reactive and structured.

    • Raul Vizcaino
      Raul Vizcaino Operations Manager at Supermarket Source Inc
      5.0

      Appointment Setting Review from Raul Vizcaino

      I am the Operations Manager at Supermarket Source Inc, We empower our customers to excel by providing top-notch equipment and design services to the food retail industry. We needed help with B2B appointment setting and sales closing to increase our revenue and sales, Appointment Setter Online provides B2B appointment-setting services. We provide our company's data, and the team helps us with email, chat, and phone calls. We pay $1,000 for each agent, Appointment Setter Online has increased our sales by 22% so far. The quality of their work exceeds our expectations, Appointment Setter Onlines project manager always contacts us through WhatsApp, Slack, and email. We use High Level to arrange the leads and Google Sheets to maintain records and updates of the sales and leads, Were satisfied with the quality of the team, and they've actually increased our sales.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Your CRM Success Partners

    A leading Salesforce Consulting Company with more than 2000+ projects delivered and a Salesforce Crest & MSP partner, HIC Global Solutions specializes in end-to-end Salesforce consulting and cloud-based custom solutions for growing businesses...

    Location
    Milwaukee, Wisconsin
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed

    HIC Global Solutions Services

    • CRM Consulting
    • Software Development
    • Cloud Consulting
    • Staff Augmentation
    • IT Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Simplicity Group
    • Solgen Power
    • Datarails
    • Workplace Solutions
    • Student Athlete Scholars
    Data sourced from the agency's DesignRush profile

    HIC Global Solutions Reviews & Testimonials

    • Mercedes Candedo
      Mercedes Candedo Sales Director at Karlville
      4.8

      CRM Consulting Review from Mercedes Candedo

      Our experience with HIC has been outstanding. From the initial consultation to the final implementation, they demonstrated technical excellence, professionalism, and a strong commitment to our success. Their team was responsive, knowledgeable, and easy to work with. Thanks to them, our Salesforce platform is now a powerful tool driving our sales strategy.

    • Ankita Narula
      Ankita Narula Head of Technology at StratumFive Ltd
      5.0

      CRM Consulting Review from Ankita Narula

      What impressed us most about HIC Global Solutions was their deep expertise in Salesforce and their ability to tailor solutions to our specific needs. Their proactive approach, attention to detail, and commitment to delivering high-quality results set them apartOur overall experience with HIC Global Solutions has been exceptional. From the initial consultation to project completion, their team demonstrated a strong understanding of our needs and provided tailored Salesforce solutions that perfectly aligned with our goals.

    • Olivia Stark
      Olivia Stark Consultant at Olivia Stark
      4.8

      CRM Consulting Review from Olivia Stark

      We needed a robust CRM system for managing customer data, tracking project progress, and ensuring seamless communication across different teams. Our team needed expert Salesforce consulting to optimize the CRM, enhance data management, and more. After HICs Salesforce consultation and implementation, operational efficiency increased by 30% through automated workflows and streamlined processes. Moreover, the integration of Salesforce with Multiple platforms reduced manual data entry by 25%. The team did a fantastic job! They met the timelines and most importantly, maintained transparency throughout the process, and were highly responsive to our requirements. The expertise of the team really impressed us, and their ability to customize the solutions as per our business needs. Moreover, their proactive communication and long-term support are worth praising.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • US-Based Outbound SDR Agency. Boutique. Multi-Channel. Real Pipeline.

    Leadium is a US-based B2B outbound SDR agency running cold email, cold calling, and LinkedIn programs for companies that need qualified pipeline without building an in-house team. Boutique model. 100% US-based execution. Founder-led delivery on every account...

    Location
    Las Vegas, Nevada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000

    Leadium Services

    • Email Marketing
    • BPO
    • CRM Consulting
    • Business Consulting
    • Direct Marketing
    • Customer Support
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Square
    • Rackspace
    • Microsoft
    • LG
    • DirecTV
    • OSRAM
    • Time Logistics
    • Palo Alto Networks
    • Amada Senior Care
    • brightwheel
    Data sourced from the agency's DesignRush profile

    Leadium Reviews & Testimonials

    • Scott Proffitt
      Scott Proffitt VP of Sales at Energy Assurance
      5.0

      AI Marketing Review from Scott Proffitt

      Our monthly leads have gone up by 3x with Leadium. This allows us to focus on production efficiencies.

    • Sam Jennings
      Sam Jennings Sales Manager at Best Bees Company
      5.0

      Call Centers Review from Sam Jennings

      Finding Leadium changed the way our team operates. They've been able to fill our pipeline with the people we want to talk to so we can focus on beekeeping.

    • Marcos Moura
      Marcos Moura Founder and COO at Amada Senior Care
      5.0

      Call Centers Review from Marcos Moura

      Leadium is able to speak to our prospects as if they're Amada themselves. They're filling our pipeline in a way we couldn't!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Vserve Ebusiness Solutions

    VerifiedVerified by the DesignRush team for authenticity and credibility.

    All-In-One E-commerce Technology Solution Provider: Because Every Click Matters.

    Vserve Ebusiness Solutions is an AI-powered Supply Chain Management and Ecommerce company with 10+ years of global delivery. We provide offshore teams, BPO, procurement, order and inventory management, customer support, and ecommerce solutions to reduce costs and improve efficiency...

    Location
    New York City, New York
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

    Vserve Ebusiness Solutions Services

    • Logistics
    • Accounting
    • eCommerce Development
    • BPO
    • Call Centers
    • Web Design
    • eCommerce
    • SEO
    • Customer Support
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Traci Miller
    • Marcia Maples
    • Joseph Powell
    Data sourced from the agency's DesignRush profile

    Vserve Ebusiness Solutions Reviews & Testimonials

    • Marie M. Harris Undisclosed at Retail
      5.0

      Customer Support Review from Marie M. Harris

      Although we have been struggling before, after expanding our influence into mountain wear and watches, it became evident that we needed some professional help. We were offering many new products, and making matters worse, we were present in different foreign markets, which mean many competitors to keep an eye on. After some consultations with the Vserve team, we had no doubts that they were the solution we had been looking for. Thanks to their proven MAP enforcement strategies, maintaining our market position is now easier. We always have accurate pricing information at our fingerprints. I must say, we are really impressed with Vserve.

    • Danielle W Undisclosed at Retail
      5.0

      Customer Support Review from Danielle W

      Our company is grateful to have found a collaborative team in Vserve for our Product Information Management. Initially, we were unsure about the quality of product descriptions and their accessibility to our buyers. However, Vserve’s expertise in programming language and business best practices helped us to manage our complete product information and catalog pretty well. The conversion rate excelled our expectations, and our products shot up on Google rankings!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Offshore Data Entry Service: Precision, Speed and Security

    Top Offshore BPO company...

    Location
    Chicago, Illinois
    Number of Employees
    100 - 249
    Average Hourly Rate
    $5/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    4 Projects Listed

    Offshore India Data Entry Services

    • BPO
    • Accounting
    • Customer Support
    • Market Research
    • Web Design
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • allianze bpo
    • nexgen
    • india data entry
    Data sourced from the agency's DesignRush profile

    Offshore India Data Entry Reviews & Testimonials

    • Lisa Rozario
      Lisa Rozario Marketing Manager at D.E Exports LLC
      5.0

      Document Digitization Review from Lisa Rozario

      We approached offshore data entry for our data entry process. They adeptly transformed our process. An excellent and efficient team, delivering quality work on time. I recommend Offshore India Data Entry for data entry requirements.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Taking your IT Infrastructure to New Heights

    As a Technology service provider, we are experts on managing clients IT enviroments which consits On-Prem, Data Centers, Hybrid model and Cloud operations. We are specilized on preparing startups to IPO readiness on thier IT enviroment and expertize on SecOps streagegies and audit ready...

    Location
    San Jose, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000

    Raise Networks Services

    • IT Services
    • Mobile App Development
    • Managed Services
    • Cloud Consulting
    • Cybersecurity
    • DevOps Consulting
    • IT Compliance Solution
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Fiserv
    • Analog Inference
    • Verinon
    • TechTiera
    • Omnifi
    Data sourced from the agency's DesignRush profile

    Raise Networks Reviews & Testimonials

    • Sandeep Navuluri
      Sandeep Navuluri IT Manager at Analog Inference Inc
      5.0

      IT Services Review from Sandeep Navuluri

      Raise Networks understands the evolving nature of businesses and their IT needs. Raise support services are designed to scale alongside the growth of clients' operations well with us. Whether a small startup or a large enterprise project service line, clients appreciate the flexibility and scalability of Raise Networks' IT support services, ensuring a tailored approach to each unique business situation with us from long years. I highly recommend Raise Networks for their exceptional IT support services; their proactive approach, expert knowledge, and timely issue resolution make them an invaluable partner for any business's IT needs.

    • Guoling Chen
      Guoling Chen Review from Google
      5.0

      Guoling Chen's Review Sourced from Google

      This is a natural oxygen bar, the air is fresh and natural, and it is very comfortable to breathe in. The design style is great, cleverly combining the mountain trend, using lush trees and spacious grasslands to integrate the residential area with the natural landscape. This is a very ideal residential area.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Growth Through Servant Leadership

    Etech is an omnichannel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals allows us to continuously deliver exceptional, personal customer experiences...

    Location
    Nacogdoches, Texas
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $45/hr
    Minimal Budget
    $10,000 - $25,000

    Etech Services

    • BPO
    • Call Centers
    • Customer Support
    • Business Consulting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Fintech Industry
    • Retail Industry
    • Hospitality Industry
    Data sourced from the agency's DesignRush profile

    Etech Reviews & Testimonials

    • Haley E C
      Haley E C Review from Google
      1.0

      Haley E C's Review Sourced from Google

      If only I had something nice to say but mom always said if you can't say nothing nice don't say nothing at all.

    • Charles Symmonds
      Charles Symmonds Review from Google
      1.0

      Charles Symmonds's Review Sourced from Google

      This company operates in violation of the law, calling numbers registered on the national DO NOT CALL list. The fact that people bother to register should be indication enough that your telemarketing calls are unwelcome.This is not the sign of a reputable company you should consider partnering with.

    • rahil jain
      rahil jain Review from Google
      1.0

      rahil jain's Review Sourced from Google

      Scammers! The person calling posed as Customer Service representative for my ISP. I had recently placed an order with my ISP and the caller knew about it. The person demanded that I pay the entire amount now otherwise the order wouldn't process. I argued saying that the rep yesterday said I don't have to pay until the service gets started. To which he replied that that's not how it works and I have to pay now otherwise they will sue me. I said call me back in half an hour and I will have my payment information ready. I didn't answer when I got the call back.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Award Winning Quality Driven

    For over 60 years, Answer United has been a trusted leader in the answering services industry, providing call center and live telephone answering services to businesses of all sizes. We offer 24/7 support to ensure seamless customer interactions that help businesses grow while keeping costs down...

    Location
    Kalamazoo, Michigan
    Number of Employees
    50 - 99
    Minimal Budget
    Under $1,000

    Answer United Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • Staff Augmentation
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Food and Beverage Industry
    • Energy & Mining Industry
    • Health Care Industry
    Data sourced from the agency's DesignRush profile

    Answer United Reviews & Testimonials

    • Jackie B
      Jackie B Review from Google
      1.0

      Jackie B's Review Sourced from Google

      Extremely disappointing experience with Answer United. We signed up expecting a professional answering service that would follow our script, properly represent our company, and provide transcripts/recordings of calls as promised. None of that happened.Within the first weekend of service, we lost multiple jobs due to calls being handled poorly and the script not being followed. The representatives often sounded unfamiliar with our business and procedures, which reflected badly on our company.When we requested transcripts and recordings, we were told would be available; they were never provided. Customer service was also very frustrating to deal with. When I asked for a refund because the service was not delivered as agreed, I was told they had already invested time setting up the account and script. We invested employee time into that process as well, only for the agreed-upon procedures to be ignored.After bringing up these issues, communication largely stopped, and calls/emails went unanswered. Based on our experience, I would strongly recommend looking elsewhere if you want an answering service that will professionally represent your business.

    • Deep R
      Deep R Review from Google
      3.0

      Deep R's Review Sourced from Google

      I used their service for a little over a year. They are very good at taking calls and usually answer them promptly. They would then pass on the message via email, though often some things in the message didn't make it across. However, if that was all I needed, then an answering machine would have been enough, I hired them as a virtual receptionist and to make appointments. Ultimately I left their service because, after more than a year they seemed to know very little about my business, they routinely had trouble answering callers' basic questions about the business. They often bungled appointment taking and I felt they were costing me business.I worked with them multiple times to change the script but still to no avail, they just didn't do a very good job as a VR.I think using them as a message-taking service is fine but would not expect anything more of them.

    • Jon Liebertz
      Jon Liebertz Review from Google
      5.0

      Jon Liebertz's Review Sourced from Google

      Our favorite vendor, Answer United!As a growing company with a handful of Customer Care staff inhouse, we had a critical need to find a partner that could handle our call influxes during prime time as well as assist in creating an Emergency Line which our clients could use that would reach our after hours manager.Barbara and the Answer United group have exceeded our expectations in not only the quality of service, but their ability to make small, custom changes that really boost our ability to provide a higher level of communication to our customers.Looking forward to expanding our business relationship into the 2020 year!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Delivering Customer Service with a Personal Touch

    ExpertCallers, a Flatworld Solutions company, strives to help you build and nurture exceptional relationships with your customers. With over 12 years of experience in providing timely, reliable and efficient call center outsourcing services, we have perfected the art of transforming customer experiences into...

    Location
    Princeton, New Jersey
    Number of Employees
    500 - 999
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    Expertcallers Services

    • Call Centers
    • Creative Services
    • eCommerce
    • BPO
    • Customer Support
    • Phone Answering Services
    • Market Research
    • Business Consulting
    • Transcription Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Backbone Solutions
    • Bringsy
    • Authentic Gaming
    Data sourced from the agency's DesignRush profile
  • Crazy Good Outsourcing

    Trupp Global: Your Trusted Partner for Back-Office Support and Customer Experience Services...

    Location
    Orlando, Florida
    Number of Employees
    100 - 249
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000

    Trupp Global Services

    • BPO
    • Customer Support
    • Call Centers
    • IT Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Real Estate Sector
    • Big Data Company
    • Construction Sector
    Data sourced from the agency's DesignRush profile

    Trupp Global Reviews & Testimonials

    • Jyoti Chakrapani
      Jyoti Chakrapani Review from Google
      1.0

      Jyoti Chakrapani's Review Sourced from Google

      They hire in lots and then fire in bulk..just project based...and they cut your pf without actually holding one... rubbish company ...

    • Keerthi Kandra
      Keerthi Kandra Review from Google
      1.0

      Keerthi Kandra's Review Sourced from Google

      Wrost experience. I went interview and they are conducting one exam I have written all the things correct but they are telling wait i will discuss with manager and informing you like that. Totally they are wasted my time. Wrost experience

    • Akshay kumar
      Akshay kumar Review from Google
      1.0

      Akshay kumar's Review Sourced from Google

      Don't go here if your time is really value to you, because if any girl is waiting in reception for interview then don’t even think to attend interview because they will not hire you they will hire only that girl. managers will also come out of theirs cabin and chit chat with girls but no one will ask about you...company infrastructure is also not good.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • "Your Trusted Service Partner, Across the Nation."

    ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...

    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $7/hr

    ASK 2 PRO Services

    • Web Development
    • Digital Marketing
    • AI Development
    • HR Outsourcing
    • Customer Support
    • Phone Answering Services
    • IT Services
    • Market Research
    • Branding
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Blue Wave Marketing
    • Fitness Machine Technicians
    • Urban key
    • Prime Edge Finance
    • Vital Care Solution
    Data sourced from the agency's DesignRush profile
  • Dependable IT Services and Cybersecurity Solutions for Ohio Businesses

    Astute Technology Management delivers IT and cybersecurity solutions that empower people and boost productivity. With expert support, cloud, backup, and compliance, our certified team ensures fast, reliable service through a people-first approach...

    Location
    Dublin, Ohio
    Number of Employees
    Under 49
    Average Hourly Rate
    $200/hr
    Minimal Budget
    $1,000 - $10,000

    Astute Technology Management Services

    • Managed Services
    • IT Services
    • Cybersecurity
    • Cloud Consulting
    • IT Compliance Solution
    • Staff Augmentation
    • Business Consulting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Commercial Construction
    • Manufacturing
    • Professional Services
    • Healthcare
    Data sourced from the agency's DesignRush profile

    Astute Technology Management Reviews & Testimonials

    • Tiffany
      Tiffany Review from Google
      5.0

      Tiffany's Review Sourced from Google

      I don't use Astute, but I had to review this company because they help my husband's company. I’ve been so impressed I had to share. I often overhear my husband’s calls with the IT team at Astute, and they are consistently friendly, patient, and incredibly knowledgeable. Every issue he’s had has been resolved quickly and professionally. It’s clear they truly care about helping people. I honestly wish I had an IT department like this at my workplace!

    • A. Goff
      A. Goff Review from Google
      5.0

      A. Goff's Review Sourced from Google

      We partnered with Astute Technology Management (Astute) many years ago and the experience has been wonderful for our company. They are great IT partners who care about what they do, and I would recommend them for managed services for anyone. If you need technicians who are knowledgeable and always learning, customer service oriented, reliable, trustworthy and care about what they do, Astute is the right company.

    • Omar Lieves
      Omar Lieves Review from Google
      5.0

      Omar Lieves's Review Sourced from Google

      Astute came to the rescue when we were having major issues. They found a real solution and just a workaround. They installed and cleaned up my previous Spaghetti looking cabling for a professional, great looking install. I would recommend Astute without reservation

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • B2B Lead Generation | B2B Appointment Setting | Cold Calling Services and More

    CallingAgency books qualified B2B appointments with decision makers for your sales team. We have served more than 2,100+ businesses across 50+ industries in the US, Canada, and Australia...

    Location
    New Castle, Delaware
    Number of Employees
    250 - 499
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000

    Calling Agency Services

    • Call Centers
    • Customer Support
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Finance Industry
    • Real Estate Industry
    • Transportation & Logistics Industry
    Data sourced from the agency's DesignRush profile
  • Secure, Reliable Expertise, & Responsive IT Solutions

    Xvand Technology delivers secure, reliable information technology (IT) solutions to small and midsize businesses in Houston, Texas. Offering managed IT services, cybersecurity, and cloud solutions, the agency ensures technology works seamlessly to protect and optimize business operations. With a team of...

    Location
    Houston, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $149/hr
    Minimal Budget
    $1,000 - $10,000

    Xvand Technology Services

    • IT Services
    • Managed Services
    • Customer Support
    • Cybersecurity
    • Cloud Consulting
    • IT Compliance Solution
    • eCommerce Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Moody Rambin
    • ones Swanson Huddell & Garrison, LLC
    • HVJ Associates
    Data sourced from the agency's DesignRush profile

    Xvand Technology Reviews & Testimonials

    • Patsy Lindamood
      Patsy Lindamood Review from Google
      5.0

      Patsy Lindamood's Review Sourced from Google

      Our firm switched to Xvand in mid-2025 after realizing our growing information security and network needs had outpaced our former MSP. Xvand immediately stood out for their expertise, depth of staff, and strong commitment to cybersecurity. They partnered with us to redesign our network, support our entire workstation fleet, and manage our many third party integrations.Since onboarding, Xvand has become a trusted and responsive IT partner. Their team is professional, knowledgeable, and genuinely invested in understanding how we run our business—not just our technology. Our staff consistently praise their fast, effective support, and I rely on their skilled team for more complex IT projects.With Xvand, I’m confident our clients’ information is protected, and our systems are continuously improving. They take care of the day-to-day challenges so I can focus on strategic initiatives that move our business forward.

    • Tiffany Canales
      Tiffany Canales Review from Google
      5.0

      Tiffany Canales's Review Sourced from Google

      We have been working with Xvand for many years, and they have consistently been a reliable partner for our IT needs. Their team has always met our expectations in terms of uptime and security. It's a relief to have a dependable group managing our infrastructure, allowing us to concentrate on our daily operations.

    • Christina Hutchinson
      Christina Hutchinson Review from Google
      5.0

      Christina Hutchinson's Review Sourced from Google

      I can't say enough good things about Xvand. Their team is responsive, knowledgeable, and committed to solving IT support and service issues quickly and efficiently. Both their Help Desk and Projects teams are easy to work with and take care of clients with professionalism, kindness, and dedication. What sets them apart are their people and their commitment to serving their clients with integrity and excellence. I'd recommend them to anyone looking for support with their ongoing IT needs, projects or to outsource IT operations.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Transform your digital landscape with our bespoke Digital Marketing Services & Ecommerce Solutions!

    Founded in 2006, Saevah is an ISO 9001 Certified company, and a trusted partner for digital marketing and ecommerce solutions that require the perfect balance of technology and people power...

    Location
    Brookfield, Connecticut
    Number of Employees
    50 - 99

    Saevah Services

    • Digital Marketing
    • SEO
    • PPC
    • Social Media Marketing
    • Customer Support
    • Web Development
    • Web Design
    • Graphic Design
    • Video Production
    • Accounting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Health Products For You
    • Rehab Store
    • Decorators Best
    • Stanzme
    • Interact123
    • Law Office of Afsha Rangwala
    • Shop Wound Care
    • Damozelle
    Data sourced from the agency's DesignRush profile
  • Turning Ideas Into Apps | Your Vision, Our Innovation

    Profusion Systems is a leading mobile application and software development agency that turns creative concepts into innovative, user-friendly solutions. Founded in 2012, the agency specializes in custom software, cloud migration, and chatbot development, catering to mid and large-sized businesses. With a...

    Location
    Downers Grove, Illinois
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $10,000 - $25,000

    Profusion Systems Services

    • Software Development
    • Cloud Consulting
    • Mobile App Development
    • Web Development
    • Software Testing
    • DevOps Consulting
    • BPO
    • Customer Support
    • eCommerce Development
    • AI Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Fintech Industry
    • Not for profit Industry
    • Food Industry
    Data sourced from the agency's DesignRush profile

    Profusion Systems Reviews & Testimonials

    • Chirag Shah
      Chirag Shah Review from Google
      5.0

      Chirag Shah's Review Sourced from Google

      Working here has been a really positive experience for me. I’ve got the chance to learn new things, take ownership of my work, and collaborate with some genuinely supportive colleagues. The environment is professional yet friendly, and I feel like my ideas are valued. Of course, like any company there are challenges, but overall it has helped me grow both personally and professionally.

    • Ajay Nagwan
      Ajay Nagwan Review from Google
      5.0

      Ajay Nagwan's Review Sourced from Google

      I am currently working at Profusion, and it's been a great experience so far. The work environment is positive and collaborative, and I’ve had the opportunity to learn and grow professionally. The team is supportive, and my manager/boss is always approachable and encouraging, which makes a big difference. I also appreciate the company’s focus on quality, innovation, and continuous improvement. It’s a great place to build a strong career in the IT industry.

    • SUTHAR JIGAR
      SUTHAR JIGAR Review from Google
      5.0

      SUTHAR JIGAR's Review Sourced from Google

      Profusion Systems is a great place to work with a positive and collaborative environment.The company provides excellent learning opportunities and supports career growth.and work-life balance is well maintained.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Implementing the Future.

    Serving small business in coastal communities since 2,000. A one-stop-shop, OurWebmaster does most everything in-house or will have a resource available to supply your need. OurWebmaster utilizes both commercial and open-source software to accomplish customer objectives...

    Location
    Portland, Oregon
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000

    OurWebmaster Services

    • Web Design
    • eCommerce Development
    • Web Development
    • WordPress Website Design
    • SEO
    • PPC
    • Social Media Marketing
    • Business Consulting
    • Accounting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Advantec Global
    • BRT Marine
    • Oregon Wild Wood
    • Optimum Property Management
    • Fishermen Direct
    • Gold Beach Oregon
    • Kates Custom Sewing
    • Sticks and Stones Land Management
    • Tyson Crumley's Guide Service
    Data sourced from the agency's DesignRush profile
  • Driving MSP Qualified Leads For Your IT Sales Success

    TLM Inside Sales is a lead generation and appointment setting agency in USA, Canada and Australia. Our email marketing solution is designed for B2B lead generation that focus on generating sales qualified leads...

    Location
    Roseland, New Jersey
    Number of Employees
    100 - 249
    Average Hourly Rate
    $80/hr

    TLM Inside Sales Services

    • Email Marketing
    • Direct Marketing
    • Managed Services
    • Market Research
    • Business Consulting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • GlobalNow
    • CCO Frameworks
    • Biztech
    • Teamlogic IT
    • Snelling
    Data sourced from the agency's DesignRush profile

Outsourced Customer Support Companies by City

Outsourced Customer Support Companies by State

Popular Services

Customer Support Outsourcing Companies FAQs

What services do US customer support outsourcing companies provide?

They provide voice and digital support services for faster response to customer inquiries and reducing operational burdens.  

Voice support services include inbound customer service calls, escalations, billing and account inquiries, troubleshooting, and retention calls, with the segment accounting for roughly 60% of contact center outsourcing revenue in 2024. Companies continue to rely on voice support for high-stakes, emotionally charged, or technically complex issues that are difficult to resolve asynchronously. 

The remaining ~40% of the revenue share is distributed across digital and automation-augmented support services, typically referring to live chat, messaging support, email support, social media customer support, chatbot self-service solutions, and co-browsing support

When can clients expect ROI after signing such a service?

Return on investment (ROI) from an outsourced customer service depends on whether the business is fixing immediate capacity gaps or rebuilding support as an operation.  

  • Overflow / after-hours coverage: Returns are gained within 1 to 2 months as the business reduces tickets, weekend backlogs, and churn-risk moments almost immediately.  
  • Replacing in-house hiring: Value is typically noticed in 2 to 4 months once the team is live, because outsourcing is often pursued for material cost reduction. 
  • Seasonal outsourcing (holidays, promos, spikes): ROI can be expected in 1 to 3 months because such short-term engagements prevent over-hiring and rushed training failures during peak demand. 
  • Full migration (voice + email + chat + QA): Positive returns show in 3 to 6 months because the most notable returns will come from stabilized operations. 
  • Niche support (regulated, technical, multi-brand, multilingual): Slower gains, visible in 4 to 9 months, due to knowledge transfer and escalation flows that take longer to set. 

How much does customer support outsourcing cost in the US?

The average hourly rate of outsourced customer support companies in the US is $50. Based on these estimations, you can expect the following service rates: 

Pricing model Pricing range 
Per hour $40-$60 per hour 
Per agent (full time equivalent - FTE) $1,200-$4,000/month per agent 
Per ticket or interaction$1-$5 per ticket or $0.50–$2 per chat

The final service fee is not solely determined by the number of hired agents or mere hours of service delivered. The technical setup, service type, hours of coverage, and the language also add up to the service rate. Namely: 

  • The more technical or regulated the product, the higher the training burden, which adds to the price. 
  • Nights, weekends, and 24/7 coverage cost more than a standard 9-to-5 setup. 
  • Multilingual support i.e., non-English customer support often increases costs by 20-40%
  • In terms of channel, email or chat-only are the cheapest options. Voice, social, or omnichannel coverage incurs higher service fees. 
  • CRMs, live chat, help desks, and chatbots entail setup or licensing fees. 

What are the typical timelines for a customer support outsourcing company to setup and go-live for a new client?

In most cases, businesses can anticipate a rollout that moves from training to full coverage in 6 to 12 weeks

  • Week 2-4 (setup and training): The outsourced customer support provider trains agents. At the same time, communication channels are set and escalation paths defined. 
  • Week 5-8 (soft launch): Outsourced agents begin tackling low-risk, high-volume tickets, wherein every interaction is monitored and reviewed. 
  • Week 9-12 (full go-live): The outsourced agents ramp to full coverage across agreed channels, and by this point, can resolve ~80% of issues without escalation. 

What industries are these specialists most frequently engaged by?

Adoption of customer support outsourcing varies by industry, with the biggest concentration remaining in sectors with high volume, high complexity, or strict service expectations. The highest adoption is seen across

  • BSFI (banking, financial services, insurance): 72% 
  • Healthcare: 65% 
  • Retail: 61% 
  • Technology/SaaS: 58% 

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