Our directory features the top BPO companies in the USA, evaluated using five ranking criteria, 12 expert reviewers, and 263+ verified client reviews, giving you a reliable way to choose the best BPO provider.

Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.

United States × Corporate Services ×
  • A Virtual Assistant Agency For Growing Businesses

    The Peak Hire helps busy founders and growing teams reclaim their time with dependable virtual assistants matched to their actual workflows. Our remote professionals support administration, customer service, sales, recruiting, operations, bookkeeping, CRM management, scheduling, inbox management and lead...

    Top Services:

    • BPO
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Show more
    Location
    Miami, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000
  • Outsource Your Headaches

    Newton Workforce is a multidisciplinary workforce and outsourcing company based in Lebanon, providing integrated business support solutions across Lebanon and the region. We assist startups, SMEs, multinational corporations, NGOs, and investors with Employer of Record (EOR), payroll management, HR...

    Top Services:

    • BPO
    • HR Outsourcing
    • Call Centers
    • Customer Support
    • Translation Services
    • Show more
    Location
    Lebanon, Oregon
    Number of Employees
    100 - 249
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
  • Intugo is an Employer of Record and Infrastructure provider that enables companies to establish an extension of their existing operations with dedicated talent from Mexico and recruited to their specific requirements...

    Top Services:

    • BPO
    • Business Consulting
    • Market Research
    • Call Centers
    • HR Outsourcing
    • Show more
    Location
    Tucson, Arizona
    Number of Employees
    1000 & Up
  • Redefining CX Excellence Through People, Technology and Expertise

    VSynergize is a Global Sales and Marketing services provider. The team is fully devoted to the success of its clients and partners, particularly when it comes to Customer Profiling, Content Creation & Syndication, Lead Generation & Nurturing, Demand Generation, Appointment Setting, BANT Leads, Delivering...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • BPO
    • Digital Marketing
    • Show more
    Location
    San Francisco, California
    Number of Employees
    500 - 999
    Portfolios Count
    2 Projects Listed
  • Amplify Your Truth. Accelerate Your Growth.

    The Marketing Blender specializes in accelerating revenue growth for mid-size B2B companies through marketing & sales alignment and ROI-driven strategy. Results driven, we excel at transforming technical content into powerful differentiation strategies that get your prospects to act...

    Top Services:

    • Digital Marketing
    • BPO
    Location
    Keller, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $175/hr
    Minimal Budget
    $10,000 - $25,000
  • Marketing Strategy & Outsourcing

    Our service plans provide top-quality digital marketing solutions that will strengthen your online presence and give your business an advantage over the competition...

    Top Services:

    • Digital Marketing
    • BPO
    Location
    El Paso, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
  • Thrive in Times of Change With Solutions Built for You.

    We are purpose-built with former general counsels, law department operations directors, innovative leaders from LPO and eDiscovery firms, top law department management consultants, and senior strategy and technology experts who customize solutions to assist clients in transforming how legal work is done...

    Top Services:

    • Business Consulting
    • BPO
    Location
    Houston, Texas
    Number of Employees
    Under 49
  • Leading the Path to Financial Success

    Schulman Lobel is a full-service accounting, advising, and business management firm. We take a personal interest in your financial stability and success. Our solutions are cost-effective, resulting in savings that improve the bottom line. Our trusted professionals are ready to lead you on your path to...

    Top Services:

    • Accounting
    • BPO
    Location
    New York City, New York
    Number of Employees
    Under 49
  • Your Customized Call Center Solution.

    HIghPower call center is world renown near shore call center located in the heart of Tijuana minutes from the U.S border. Our team is bilingual, professional, and driven by performance goals. Our Call Center is second to none complete with a corporate structure and professional work environment...

    Top Services:

    • Call Centers
    • BPO
    Location
    Los Angeles, California
    Number of Employees
    Under 49
  • 24 Hour Answering Services Company

    In business since 1979, Tel-Us Call Center offers a variety of inbound call center services customized to suit the needs of its clients. Our well-trained staff of bilingual agents is available 24/7/365...

    Top Services:

    • Call Centers
    • BPO
    Location
    Los Angeles, California
    Number of Employees
    Under 49
  • Wondering How To Scale Your Business?

    FLINK Business Solutions is an outsourcing company specialized in back-office operations for insurance providers. We serve Insurance Carriers, MGAs, Brokers, & wholesale brokers. We’ve founded FLINK as an answer to the globally growing business demand for outsourcing and to provide business solutions to...

    Top Services:

    • Call Centers
    • BPO
    Location
    Santa Ana, California
    Number of Employees
    Under 49
  • Streamlining Your Operational Challenges

    GlobalityNet helps small and midsize companies reduce costs and thrive through supply chain and operations consultancy or through our outsourcing services. While based in Pasadena, CA, we have teams in the U.S. and globally to help you with your projects...

    Top Services:

    • Phone Answering Services
    • BPO
    Location
    Pasadena, California
    Number of Employees
    Under 49
  • Your Global Research Partner

    Market Probe International is a well-established research and insights company offering our clients data collection and analytics across a wide breadth of consumer and B2B categories. Our 50+ years of experience assure our clients of quality insights...

    Top Services:

    • Market Research
    • BPO
    Location
    New York City, New York
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000
  • Your Trusted Outsourcing Firm for an End To End Bookkeeping and Accounting Services

    Cube Accounting Solutions bookkeeping firm based in Newport Beach is one of the most preferred outsourced end-to-end bookkeeping service providers...

    Top Services:

    • Accounting
    • BPO
    Location
    Newport Beach, California
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
  • Focus on What Is Important.

    BBB Accredited Business with an A+ rating. Our Virtual Assistants are trained In-House Professionals who are dedicated to the success of our clients...

    Top Services:

    • Call Centers
    • BPO
    Location
    Atlanta, Georgia
    Number of Employees
    100 - 249
  • High Quality and Reliable Answering Services

    At Professional Communications Messaging Service, Inc. (PCMSI), we pride ourselves on being the knowledgeable, courteous voice that reliably answers your phone and so much more. With over 55 years of experience, we have established ourselves as a leading provider of high-quality, custom professional answering...

    Top Services:

    • Phone Answering Services
    • BPO
    Location
    Erie, Pennsylvania
    Number of Employees
    Under 49
  • Trust your buddy to have your back!

    Hire globally, stress-free, with a reliable Virtual Assistant for just $10/hour no contracts, no setup fees, no hassle. Pixel Buddys dedicated Virtual Buddies take care of time-consuming tasks so you can focus on growing your business and enjoying life.Trust your buddy to have your back!...

    Top Services:

    • HR Outsourcing
    • BPO
    Location
    Pueblo, Colorado
    Number of Employees
    50 - 99
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000
  • Maximize Revenue. Minimize Hassle

    ScionisRCM delivers End-to-End Revenue Cycle Management solutions for Physicians, Hospitals, Medical Practices, Specialty groups and MSO's across the U.S. We specialize in accurate medical coding, denial preventions, and clean claim submission to help practices increase collections while reducing admirative...

    Top Services:

    • Business Consulting
    • BPO
    Location
    Fort Worth, Texas
    Number of Employees
    100 - 249
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
  • To Streamline & Grow Their Business With Us

    Xassure by eDesk is a trusted customer support and back-office solutions provider helping businesses deliver exceptional customer experiences. We specialize in chat support, email support, voice support, and administrative services designed to reduce workload and improve operational efficiency...

    Top Services:

    • SEO
    • Email Marketing
    • Branding
    • Digital Marketing
    • PPC
    • Show more
    Location
    Simi Valley, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000
  • We Keep Your B2B Pipeline Full with Cold Email & LinkedIn Outreach.

    Lead Avenger LLC runs done-for-you cold email and LinkedIn outreach for B2B companies and marketing agencies worldwide.We find decision makers and manage the entire process, from lead research to booking appointments, so you get real conversations and meetings, letting you focus on closing deals...

    Top Services:

    • Email Marketing
    • Digital Marketing
    • BPO
    • Market Research
    • Direct Marketing
    • Show more
    Location
    Albuquerque, New Mexico
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Portfolios Count
    1 Project Listed
  • "Your Trusted Service Partner, Across the Nation."

    ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...

    Top Services:

    • Web Development
    • Digital Marketing
    • AI Development
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $7/hr
  • From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...

    Top Services:

    • Customer Support
    • BPO
    • Market Research
    • Transcription Services
    • Translation Services
    • Show more
    Location
    New York City, New York
    Number of Employees
    250 - 499
    Average Hourly Rate
    $24/hr
  • Unlocking Human Potential.

    Welcome to Cornerstone Global HR, your trusted partner for comprehensive HR services. We specialize in delivering tailored solutions to address the unique challenges faced by organizations in talent acquisition, payrolling, employer of record services, onboarding, and more. With our expertise and commitment...

    Top Services:

    • HR Outsourcing
    • Business Consulting
    • BPO
    Location
    The Woodlands, Texas
    Number of Employees
    Under 49
  • Medical Billing & RCM Company For Healthcare Practices

    Revix MD provides medical billing, revenue cycle management, medical coding, claims processing, denial management, AR recovery, and practice management services for healthcare providers across the United States...

    Top Services:

    • Business Consulting
    • Accounting
    • BPO
    Location
    Corona, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $20/hr
  • Providing Exceptional Customer Service

    We Are Known For Providing Exceptional Customer Service.We help clients build their dream customer support team with us. Our mission is to provide exceptional customer support and the back office you need to strengthen and expand your business...

    Top Services:

    • Call Centers
    • BPO
    • Phone Answering Services
    Location
    New York City, New York
    Number of Employees
    Under 49
  • Strategic Solutions for Businesses & Personal Finance

    Our firm offers a wide range of services to our individual and business clients. Because our firm is relatively small, our clients benefit by getting personalized, quality service that is beyond comparison...

    Top Services:

    • Business Consulting
    • BPO
    • Accounting
    Location
    Los Angeles, California
    Number of Employees
    Under 49
  • A Leader in the Contact Center Sector

    iVox Solutions is a leader in the contact center industry. We offer a full range of customer and technical support services. iVox turns a cost center into a profit center by up selling / cross selling your existing and new clients thereby generating extra revenue while serving your client needs...

    Top Services:

    • Phone Answering Services
    • BPO
    • Call Centers
    Location
    Port St. Lucie, Florida
    Number of Employees
    Under 49
  • Bridging Borders, Simplifying Payroll & Compliance.

    N2S offers global workforce solutions, enabled by local expertise. This done by simplifying the hiring process through extensive payroll support and focus on compliance...

    Top Services:

    • Business Consulting
    • BPO
    • HR Outsourcing
    Location
    Jersey City, New Jersey
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000
  • Hire Your Wiz For Biz

    Staffwiz helps startups and growing businesses hire top-tier global remote talent with up to 70% payroll savings. Choose from fully managed or direct hire models, and start building your remote team in weeks, not months...

    Top Services:

    • Call Centers
    • BPO
    • Phone Answering Services
    Location
    New York City, New York
    Number of Employees
    100 - 249
    Average Hourly Rate
    $5/hr
  • Lead Generation At Startup Speed

    Startupr is an outbound lead generation agency built for B2B startups that need predictable pipeline without hiring an in-house SDR team...

    Top Services:

    • Digital Services
    • BPO
    • Call Centers
    Location
    Orange County, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
  • Your Partner In Medical Billing

    AmityCare empowers healthcare organizations to operate with greater alignment, accuracy, and efficiency through specialized support services. With a strong focus on medical billing, accounts receivable (AR) management, and customer service, the company ensures streamlined operations that enhance financial...

    Top Services:

    • Business Consulting
    • BPO
    • Call Centers
    • Customer Support
    • Show more
    Location
    Allen, Texas
    Number of Employees
    50 - 99
  • Outsourced B2B cold calling with published pricing

    Outsourced B2B cold calling for US companies that need booked meetings, not another tool. We build the call list, write the script, run the dialer and put qualified meetings on your calendar. The 30 day pilot is $2,997 and guarantees 2,000 dials and 100 live connects, meaning a real person picked up. If we...

    Top Services:

    • Call Centers
    • BPO
    • Direct Marketing
    • Market Research
    • Show more
    Location
    New York City, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
  • Zero-fee nearshore staffing. Vetted LATAM talent in US time zones.

    Virtustant places pre-vetted Latin American professionals with US companies and never charges recruitment fees: clients pay only the hire's salary, payroll and compliance included. Shortlists arrive in 48 hours, average time-to-hire is 3 days, and every placement carries a lifetime replacement guarantee...

    Top Services:

    • HR Outsourcing
    • BPO
    • Customer Support
    • Phone Answering Services
    • Accounting
    • Show more
    Location
    St. Petersburg, Florida
    Number of Employees
    100 - 249
    Average Hourly Rate
    $12/hr
    Minimal Budget
    $1,000 - $10,000
  • Solutions That Empower

    CCJM Solutions is a boutique IT Consulting and BPO firm located in Atlanta, Georgia. We are passionate about helping businesses modernize operations while reducing costs. Our areas of expertise includes custom software, web, and app development, cloud migrations, staffing, and compliance management...

    Top Services:

    • IT Services
    • Software Development
    • Graphic Design
    • CRM Consulting
    • Cloud Consulting
    • Show more
    Location
    Atlanta, Georgia
    Number of Employees
    100 - 249
    Average Hourly Rate
    $65/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
  • Empowered By Innovation Enabled By People

    Sundus is a leading global HR solutions provider with over 27 years of experience. The company is 100% Emirati-owned and managed, with a highly diversified international team that has extensive experience in human resource management. Sundus offers a comprehensive range of services that include HR outsourcing...

    Top Services:

    • HR Outsourcing
    • BPO
    • Staff Augmentation
    • Business Consulting
    • Logistics
    • Show more
    Location
    Newark, Delaware
    Number of Employees
    100 - 249
  • Helping Jacksonville & St. Augustine small businesses get found on Google, Google Maps and AI

    Grow Local Flow helps Jacksonville and St. Augustine small businesses rank higher in Google Maps and the Local 3-Pack. We specialize in Local SEO, Google Business Profile optimization, custom website design, AI search optimization (GEO), and Google Ads.Services include on-page SEO, schema markup, citations...

    Top Services:

    • Digital Services
    • Digital Strategy
    • Web Design
    • Web Development
    • Digital Marketing
    • Show more
    Location
    Saint Johns, Florida
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
  • We Are Your Call Handling Heroes!

    A Better Answer - Best since 1971: Best service, best operators and leadership, best at building client relationships...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • BPO
    Location
    Dallas, Texas
    Number of Employees
    Under 49
  • The Highest Standard

    Insero is an award-winning firm dedicated to serving our employees, our clients, and our communities. You can count on us to listen, provide ideas, and deliver solutions of The Highest Standard...

    Top Services:

    • Accounting
    • Business Consulting
    • BPO
    Location
    Rochester, New York
    Number of Employees
    100 - 249
  • Financial Guidance. Business Clarity.

    Meeting with your accountant. On your list of favorite things to do on a regular basis, meeting with your accountant probably falls somewhere near the bottom. If it makes the list at all. Not a surprising fact, since preparing for those meetings usually saps virtually all of your time. Time you could and...

    Top Services:

    • Business Consulting
    • Accounting
    • BPO
    Location
    Rochester, New York
    Number of Employees
    50 - 99
  • One Stop Solutions

    We drive B2B SaaS growth with expert lead generation, appointment setting, web research, and BPO services, optimizing your sales and outreach efforts...

    Top Services:

    • Web Development
    • Digital Marketing
    • BPO
    Location
    Denver, Colorado
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
  • Facilitating the Good Deeds of Amazing Organizations Since 1998

    Kiwi Partners delivers high quality Project Management, Accounting, Consulting Services, and HR services to the nonprofit community. For over 20 years, our consistent high quality service have provided clarity to the reader of a nonprofit’s financial statement, enhanced funders’ confidence to give, and...

    Top Services:

    • Business Consulting
    • Accounting
    • BPO
    • HR Outsourcing
    • Show more
    Location
    New York City, New York
    Number of Employees
    100 - 249
  • Telephone Answering & Virtual Assistant Services

    Answer Aide is a company that offers telephone answering services, virtual assistants and call center solutions...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    • Digital Marketing
    • Show more
    Location
    St. Augustine, Florida
    Number of Employees
    Under 49
  • Empowering Growth with Expert Contact Center & Digital Solutions Tailored to Your Needs

    Magellan Solutions USA delivers expert contact center and digital marketing services tailored to your business needs. From inbound and outbound support to live chat, telemarketing, and SEO, we help businesses enhance customer engagement and drive growth. As a small, minority-owned business with diverse...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    • Customer Support
    • Show more
    Location
    Melbourne FL, Florida
    Number of Employees
    100 - 249
    Average Hourly Rate
    $29/hr
    Minimal Budget
    Under $1,000
  • Delegate The Grind. It's Time To Shine!

    Simpalm Staffing helps U.S. businesses build reliable remote teams with vetted professionals from Latin America. It provides specialized virtual assistants, bookkeepers, virtual paralegals, and remote staff for operational support. Its hiring process combines screening with AI-assisted matching to identify...

    Top Services:

    • Customer Support
    • Accounting
    • BPO
    • Staff Augmentation
    • Show more
    Location
    Chicago, Illinois
    Number of Employees
    50 - 99
  • Contact Center. Call Center Services. Professional BPO Services.

    Offering Contact & Call Center Services. At Connectica Solutions, our main focus is to help you “Connect”. Connect with your customers, your employees, providers and partners using the most efficient communication channels and the latest technology to your advantage...

    Top Services:

    • Digital Marketing
    • Phone Answering Services
    • Call Centers
    • BPO
    • Show more
    Location
    Houston, Texas
    Number of Employees
    250 - 499
    Average Hourly Rate
    $100/hr
  • Inspiring With Intelligence

    We at 5Fusion Tech LLC, develop your best websites, software's and social media marketing and guide you throughout the process to facilitate your business and make it easy for your to other aspects of your business...

    Top Services:

    • Software Development
    • Web Development
    • Digital Marketing
    • CRM Consulting
    • Mobile App Development
    • Show more
    Location
    Houston, Texas
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
    Portfolios Count
    1 Project Listed
  • Sales Activity, Success & Time

    Reptide Media's virtual assistants are your secret weapon in the digital age. We empower businesses of all sizes with expert VAs specializing in sales enhancement, platform mastery, and maximizing productivity. Let Reptide Media's VAs streamline your workflows, capture qualified leads, craft engaging content...

    Top Services:

    • Digital Marketing
    • CRM Consulting
    • Media Buying
    • Email Marketing
    • BPO
    • Show more
    Location
    Harvard, Massachusetts
    Number of Employees
    Under 49
  • Focus on What Matters!

    GetNuva connects businesses in the USA with exceptional virtual assistants worldwide. Boost your productivity, drive growth, and embrace diversity with our cost-effective solutions. Lets transform your business together...

    Top Services:

    • HR Outsourcing
    • Content Marketing
    • Graphic Design
    • Market Research
    • BPO
    • Show more
    Location
    West Hartford, Connecticut
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000
  • We Bring the Talent, You Focus on Success.

    Partner with us for comprehensive business solutions. Whether you need long-term recruitment support or streamlined operational assistance, we offer tailored expertise to meet your unique requirements. Our dual-support approach ensures efficient, effective solutions that drive your business forward...

    Top Services:

    • Branding
    • HR Outsourcing
    • Web Development
    • Creative Services
    • Public Relations
    • Show more
    Location
    Linden, New Jersey
    Number of Employees
    Under 49
  • Outsource Smarter. Grow Faster.

    Sales outsourcing service company delivering expert lead generation, inbound and outbound sales, and appointment setting. Scale faster, cut costs, and boost conversions with a high-performance sales team tailored to your business goals...

    Top Services:

    • Business Consulting
    • Email Marketing
    • Call Centers
    • Customer Support
    • Show more
    Location
    Miami, Florida
    Number of Employees
    100 - 249
    Average Hourly Rate
    $100/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed

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BPO Services FAQs

What services do BPO companies in the USA typically provide?

US BPO providers support businesses across front-office, back-office, and operational functions, including: 

  • Customer support and call center services across phone, chat, and email. 
  • Back-office services such as data entry, billing, payroll, and document processing. 
  • Finance and accounting support, including bookkeeping, AP and AR, and reporting. 
  • Human resources outsourcing covering recruitment support, onboarding, and HR administration. 
  • IT and technical support, including help desk and application support. 
  • Sales and lead generation service,s such as appointment setting and CRM management. 
  • Marketing operations support, including campaign execution and analytics. 
  • Industry-specific services for healthcare, legal, and financial operations. 

How much does it cost to hire a BPO company in the USA?

Based on DesignRush portfolio data, hiring a BPO company in the USA costs between $90 and $100 per hour, depending on service type, specialization, and delivery model. 

Project-based pricing: 

  • Small projects: $20,000 to $25,000 for short-term or limited-scope support, usually 2 to 6 months. 
  • Mid-range contracts: $25,000 to $100,000 for ongoing back office, customer support, or healthcare billing over 6 to 18 months. 
  • Large-scale programs: $100,000 to $500,000+ for long-term, multi-team operations such as customer service, sales support, or medical billing. 
  • Enterprise-level BPO: $1 million+ annually for high-volume, regulated, or fully managed operations. 

In practice, most US BPO contracts fall between $25,000 and $250,000, with pricing driven by workload volume, service complexity, and contract duration. 

Which industries most commonly use BPO services in the US?

BPO companies most commonly serve: 

  • Information technology, with 77% of organizations outsourcing IT infrastructure and 72% outsourcing application and software development. 
  • Healthcare and medical billing, including claims processing, coding, and patient support. 
  • Finance and accounting, where 54% outsource finance functions, and 60% outsource tax-related processes. 
  • Legal services, with 68% of organizations are outsourcing legal and compliance tasks. 
  • Customer service and helpdesk operations, supported by 65% outsourcing of helpdesk and end user computing. 
  • Human resources, with 57% outsourcing HR functions such as payroll and benefits administration. 
  • Data and analytics are outsourced by 72% of organizations to improve reporting and decision-making. 
  • Retail, ecommerce, and back-office operations, including order management, procurement at 49%, and supply chain support at 52%. 

What outsourcing models do US-based companies typically offer?

They typically offer these outsourcing models: 

  • Onshore outsourcing with US-based teams. 
  • Nearshore outsourcing using teams in nearby regions. 
  • Offshore outsourcing for cost-sensitive, high-volume work. 
  • Dedicated team models for long-term operations. 
  • Project-based outsourcing for fixed scope work. 
  • Hybrid models combining multiple delivery locations and pricing structures. 

How do businesses measure ROI when outsourcing to a BPO partner?

Businesses measure performance and ROI by tracking: 

  • Service level agreements such as response time, resolution time, and accuracy. 
  • Cost savings compared to in-house staffing and operations. 
  • Productivity metrics like volume handled per agent or per hour. 
  • Quality scores including error rates, compliance, and customer satisfaction. 
  • Revenue impact for sales, retention, or collections focused programs. 
  • Regular reporting, benchmarking, and quarterly performance reviews.