Our directory of top call center companies in USA is based on five criteria, reviewed by 12 experts, and supported by over 300 verified reviews, all to help you choose a reliable partner and grow your business with the right support.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
United States ×
The cloud contact center software leader.
NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. NICE inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the...
Top Services:
- Business Consulting
- Call Centers
- Customer Support
- Location
- Hoboken, New Jersey
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Crazy Good Outsourcing
Trupp Global: Your Trusted Partner for Back-Office Support and Customer Experience Services...
Top Services:
- BPO
- Customer Support
- Call Centers
- IT Services
- Show more
- Location
- Orlando, Florida
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
We, at Boketto, are the one stop solution for all your customer management, content creation and technical development needs. With a workforce of more than a hundred hardworking, skilled and dedicated employees and over a decade of experience in the field...
Top Services:
- Call Centers
- Location
- Missouri Valley, Iowa
- Number of Employees
- Under 49
Outsource Smarter. Grow Faster.
Sales outsourcing service company delivering expert lead generation, inbound and outbound sales, and appointment setting. Scale faster, cut costs, and boost conversions with a high-performance sales team tailored to your business goals...
Top Services:
- Business Consulting
- Email Marketing
- Call Centers
- Customer Support
- Show more
- Location
- Miami, Florida
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $100/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
We Focus On Customer Service So You Can Focus On Your Business.
Five Star Solutions is a premier, mid-sized contact center outsourcer dedicated to delivering world-class customer care. By blending boutique-level agility with enterprise-grade capabilities, the company serves as a seamless extension of its clients' brands...
Top Services:
- Business Consulting
- Call Centers
- BPO
- Phone Answering Services
- Show more
- Location
- Sioux Falls, South Dakota
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $50,000 & Up
Global BPO Company
Flatworld Solutions (FWS) is a global company offering IT, Data Science, Data Mining, business consulting, and outsourcing solutions since 2002...
Top Services:
- BPO
- Call Centers
- Transcription Services
- Phone Answering Services
- Show more
- Location
- Princeton, New Jersey
- Number of Employees
- 1000 & Up
A Top-Grade Call Center Solutions Provider
Magellan Solutions Outsourcing Inc. (Magellan) is an inbound and outbound call center and business processing outsourcing provider in the Philippines. Combining unrivaled expertise and capabilities across industries and business functions, we bring fresh and new approaches to strategies and operational...
Top Services:
- BPO
- Call Centers
- Phone Answering Services
- Digital Marketing
- Show more
- Location
- Melbourne FL, Florida
- Number of Employees
- 500 - 999
Focused on Customer Satisfaction
SureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs...
Top Services:
- Customer Support
- Call Centers
- Phone Answering Services
- BPO
- Show more
- Location
- Denver, Colorado
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Find Remote Callers or Best Virtual Assistants
Scale Your Business. Let's be honest, “A Business That Isn’t Growing, Is Slowly Dying”. You should be focusing on strategies that bring you 10x Growth. GetCallers is here to help you achieve phenomenal growth by leveraging low-cost Outbound Cold Callers...
Top Services:
- Phone Answering Services
- Call Centers
- Market Research
- Digital Marketing
- Show more
- Location
- New York City, New York
- Number of Employees
- Under 49
Nearshore bilingual call center in Bogotá. Powered by AI, led by people.
Callzilla is a nearshore call center and BPO for US companies, founded in 2005 in Miramar, Florida. Our Bogotá team delivers bilingual English and Spanish customer support 24/7/365 on voice, chat, email and SMS, with PCI DSS, SOC 2 Type II and HIPAA compliance...
Top Services:
- Phone Answering Services
- Call Centers
- BPO
- Customer Support
- Show more
- Location
- Miramar, Florida
- Number of Employees
- 500 - 999
Reach your Marketing Milestones with Technology Contact Database
We provide specialized Consultancy and Solutions for Businesses attempting to gain greater popularity in their niches...
Top Services:
- Market Research
- Call Centers
- Email Marketing
- Digital Marketing
- Show more
- Location
- Los Angeles, California
- Number of Employees
- 500 - 999
Employee first business process outsourcing.
We are your global 24/7 operationsWe are your partners in accelerating your business by instantly expanding new areas of expertise, augmenting resources, or just allowing you to offload burdens...
Top Services:
- Customer Support
- Call Centers
- Web Development
- Web Design
- Show more
- Location
- Scotch Plains, New Jersey
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
For Every Voice, We Deliver a Solution
We help businesses connect with their customers through fast, friendly and reliable communication...
Top Services:
- BPO
- Call Centers
- Customer Support
- Phone Answering Services
- Show more
- Location
- Denver, Colorado
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $8/hr
- Minimal Budget
- $1,000 - $10,000
Revolutionize Your Healthcare Practice.
iCareBilling is a private American Healthcare IT Company that provides Insurance Credentialing, Medical Billing and other services to the healthcare industry across the United States, integrating services with any EHR, Practice Management, or Medical Billing Software...
Top Services:
- BPO
- Web Design
- WordPress Website Design
- Managed Services
- IT Services
- Show more
- Location
- Chicago, Illinois
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Drive Costs From Your Business
Headquartered in Atlanta, GA, Group9 specializes in finding the right cloud, collaboration, infrastructure, security and managed services providers to match your company's specific business and technology needs. From carrier, cloud, security, software, mobile, IoT and infrastructure services to contract...
Top Services:
- Cloud Consulting
- Cybersecurity
- Managed Services
- IT Services
- IT Compliance Solution
- Show more
- Location
- Atlanta, Georgia
- Number of Employees
- Under 49
- Minimal Budget
- $10,000 - $25,000
SysMD-Excellence Delivered
SysMD delivers smart, efficient healthcare solutions through expert revenue cycle management, medical billing, credentialing, coding, and transcription services. Founded in 2020, we help medical practices boost profitability, reduce administrative burdens, and stay compliant. Our team blends deep industry...
Top Services:
- Transcription Services
- Call Centers
- Market Research
- Accounting
- BPO
- Show more
- Location
- Houston, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Best Option For Nearshore Call Center Services
We provide fully turnkey solutions handling legal setup, HR, payroll, accounting, compliance, facilities, and day-to-day supervision so our clients can focus exclusively on sales, growth, and performance. Write everything around this idea , this is the core service we offer...
Top Services:
- BPO
- Call Centers
- HR Outsourcing
- Phone Answering Services
- Customer Support
- Show more
- Location
- Chula Vista, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $15/hr
The only platform built explicitly for treatment centers
Blueshirt Media is the only call answering and lead recovery platform built exclusively for addiction treatment centers and behavioral health programs.We help treatment centers recover missed calls, re-engage lost leads, and bring more people back to treatment with HIPAA-compliant call answering av...
Top Services:
- Software Development
- Call Centers
- Phone Answering Services
- AI Development
- Digital Strategy
- Show more
- Location
- Philadelphia, Pennsylvania
- Number of Employees
- Under 49
- Average Hourly Rate
- $300/hr
Smart, Scalable Virtual Assistants For Property Management & Customer Support
Switch360 is your dedicated partner in unleashing the full potential of your enterprise. Specializing in exceptional outsourcing solutions, we redefine the customer support landscape to propel your business toward unprecedented success. With a focus on digital dominance, we bring our expertise in short-term...
Top Services:
- BPO
- Call Centers
- Customer Support
- Phone Answering Services
- Transcription Services
- Show more
- Location
- Los Angeles, California
- Number of Employees
- Under 49
Maximum Results With A Positive Approach
Fair Capital, your premier debt collection agency. Effective and affordable with a 'no recovery, no fee' policy. Maximum results with a positive approach...
Top Services:
- Customer Support
- Business Consulting
- Accounting
- Call Centers
- Show more
- Location
- Spring Valley, New York
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $10,000 - $25,000
- Portfolios Count
- 1 Project Listed
Call Center Excellence
Endicott Comm Inc was established in October of 2007. Our team is committed to the Answering Service and Contact Center industry and delivering what we promise. The purchase of smaller answering services comprises the company that Endicott has become. Client referrals as a result of quality, and our company...
Top Services:
- Phone Answering Services
- Call Centers
- BPO
- Digital Marketing
- Show more
- Location
- Miami, Florida
- Number of Employees
- Under 49
Sales Development, Sales Recruiting, and Sales Coaching Services
Grow Your Sales Pipeline executes high-standard sales development, coaching, and recruiting programs to drive profitable revenue growth for our client partners...
Top Services:
- Direct Marketing
- Business Consulting
- Email Marketing
- Call Centers
- Advertising
- Show more
- Location
- Minneapolis, Minnesota
- Number of Employees
- Under 49
- Average Hourly Rate
- $150/hr
Marketing That Moves Businesses Forward
professioanl Concept is become a growth factor for many business in USA. We work professional and with criteria...
Top Services:
- Web Design
- WordPress Website Design
- Call Centers
- AEO
- SEO
- Show more
- Location
- Cleveland, Ohio
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
Enterprise IT Solutions That Drive Business Growth
Awantrix is a Texas-based enterprise technology solutions provider specializing in managed IT services, cybersecurity, connectivity, infrastructure, and unified communications. The company helps organizations improve operational efficiency, strengthen security, and scale their technology environments through...
Top Services:
- BPO
- Call Centers
- Business Consulting
- IT Services
- IT Compliance Solution
- Show more
- Location
- Dallas, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $79/hr
- Minimal Budget
- Under $1,000
Revenue Cycle And Operations Support For Healthcare Organizations
MediCommerce is a medical group management company providing comprehensive administrative, financial, and clinical operations support for healthcare providers from revenue cycle and coding to credentialing, pre charting, referral and scheduling services, bookkeeping, and payroll...
Top Services:
- BPO
- Call Centers
- Phone Answering Services
- Accounting
- Transcription Services
- Show more
- Location
- Dallas, Texas
- Number of Employees
- 50 - 99
Caribbean roots, global reach.
Founded in 2020, Oversea Staffing Solutions LLC has emerged as a leading call center staffing agency in the Caribbean, bridging the gap between world-class bilingual talent and forward-thinking businesses...
Top Services:
- BPO
- Call Centers
- Market Research
- Phone Answering Services
- HR Outsourcing
- Show more
- Location
- Lithia Springs, Georgia
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $11/hr
- Minimal Budget
- $1,000 - $10,000
Source, Bridge, Thrive
Vitalis Outsourcing Provides Trained, Vetted, and Managed Virtual Assistants for Real Estate, Property Managaement, Legal, Home Service, and Growing Service-Based Businesses...
Top Services:
- BPO
- Call Centers
- Business Consulting
- Customer Support
- HR Outsourcing
- Show more
- Location
- Georgiana, Alabama
- Number of Employees
- Under 49
- Average Hourly Rate
- $15/hr
- Minimal Budget
- Under $1,000
The Hospitality Guest Experience Perfected
From diminishing perishable hotel room inventory to turning first-time callers into lifelong guests, Advantage Reserve provides high-quality central reservation services to the hospitality industry. We serve independent hotels and management companies with exceptional customer support in Voice Reservation...
Top Services:
- Phone Answering Services
- Digital Marketing
- Call Centers
- Location
- New York City, New York
- Number of Employees
- Under 49
Friendly, Savvy, and Smart Outsourced Customer Service
At the inception of mindStart, we asked ourselves the question “why does customer service outsourcing have such a negative connotation?” We were fed up with lousy experiences and decided to do something about it. At mindStart, our goal is to change the perception of the customer service industry by...
Top Services:
- Phone Answering Services
- BPO
- Call Centers
- Location
- Austin, Texas
- Number of Employees
- Under 49
A Leader in the Contact Center Sector
iVox Solutions is a leader in the contact center industry. We offer a full range of customer and technical support services. iVox turns a cost center into a profit center by up selling / cross selling your existing and new clients thereby generating extra revenue while serving your client needs...
Top Services:
- Phone Answering Services
- BPO
- Call Centers
- Location
- Port St. Lucie, Florida
- Number of Employees
- Under 49
Putting You in the lead.24/7 Lead Qualification and capture service
HelloSells is a 24/7 Lead qualification, capture and response service. We help small businesses boost their conversion rate and improve their ROI. We instantly respond to your leads, qualify them and schedule appointments for you. We also provide call center and 24/7 appointment scheduling services...
Top Services:
- BPO
- Phone Answering Services
- Call Centers
- Location
- Portland, Oregon
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
Get Better Leads Now
Acquirent provides outsourced sales solutions to businesses of all sizes, from emerging startups to renowned Fortune 500 companies. We are the go-to source for dynamic and successful business growth outcomes...
Top Services:
- Email Marketing
- Digital Marketing
- Call Centers
- Location
- Chicago, Illinois
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $49/hr
- Minimal Budget
- $1,000 - $10,000
Digital Customer Experience. Trust & Safety. AI Services.
TaskUs partners with the worlds most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world...
Top Services:
- Transcription Services
- BPO
- Call Centers
- Location
- New Braunfels, Texas
- Number of Employees
- 1000 & Up
Elevating Business Efficiency. Driving Success.
SkyTech Global is a Bangladesh-based global delivery, business process, and technology company powering scalable operations worldwide.Formerly SkyTech Solutions...
Top Services:
- BPO
- Customer Support
- Call Centers
- Location
- Los Angeles, California
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Lead Generation At Startup Speed
Startupr is an outbound lead generation agency built for B2B startups that need predictable pipeline without hiring an in-house SDR team...
Top Services:
- Digital Services
- BPO
- Call Centers
- Location
- Orange County, California
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
C9 Staff means competent, transparent results
C9 Staff is a boutique remote staffing solutions provider with deep talent penetration across 35 top international talent markets and a client base that includes top tier digital marketing agencies, software development companies, eCommerce sites, professional services firms, and contact centers in the US...
Top Services:
- Web Development
- Call Centers
- eCommerce Development
- BPO
- Web Design
- Show more
- Location
- Seattle, Washington
- Number of Employees
- 50 - 99
SMEs' Premier Outsourcing Ally: Your #1 Choice
Big Outsource, a leading BPO company, specializes in outsourcing solutions, from project-based services to virtual captive centers. Our expertise spans creative, technical support, and IT disciplines, making us your trusted partner for outsourcing excellence...
Top Services:
- BPO
- Call Centers
- Customer Support
- Phone Answering Services
- Accounting
- Show more
- Location
- New York City, New York
- Number of Employees
- 250 - 499
- Minimal Budget
- $1,000 - $10,000
Contact Center. Call Center Services. Professional BPO Services.
Offering Contact & Call Center Services. At Connectica Solutions, our main focus is to help you “Connect”. Connect with your customers, your employees, providers and partners using the most efficient communication channels and the latest technology to your advantage...
Top Services:
- Digital Marketing
- Phone Answering Services
- Call Centers
- BPO
- Show more
- Location
- Houston, Texas
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $100/hr
Your Preferred Outsourcing Vendor.
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 2,800 at our facilities in the United States, Mexico and India...
Top Services:
- BPO
- Phone Answering Services
- Call Centers
- Managed Services
- Show more
- Location
- El Paso, Texas
- Number of Employees
- Under 49
Network and technology support.
Responsive Technology Partners is a network and technology support company with offices across the southeast...
Top Services:
- IT Services
- Cybersecurity
- Call Centers
- Digital Marketing
- Show more
- Location
- Atlanta, Georgia
- Number of Employees
- Under 49
Hire Simply, Scale Quickly
20four7VA is a leading virtual recruiting and staff placement company specializing in fully managed remote staffing solutions. We provide end-to-end virtual assistant (VA) services to small-to-medium-sized businesses and freelance business owners worldwide. Our cost-effective, customizable, and scalable...
Top Services:
- HR Outsourcing
- BPO
- Call Centers
- Staff Augmentation
- Show more
- Location
- Berlin, Maryland
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $7/hr
- Minimal Budget
- Under $1,000
Scale Your Business With Quality Outsourced Teams In Back Office Support.
RPM stands out as a comprehensive solution provider, offering bilingual expertise in both English and Spanish, with the flexibility to provide full-time or part-time dedicated resources, fully managed to meet diverse operational needs. Our capabilities span a wide spectrum, encompassing intricate back-office...
Top Services:
- BPO
- Customer Support
- Call Centers
- Staff Augmentation
- Show more
- Location
- San Jose, California
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Your Partner In Medical Billing
AmityCare empowers healthcare organizations to operate with greater alignment, accuracy, and efficiency through specialized support services. With a strong focus on medical billing, accounts receivable (AR) management, and customer service, the company ensures streamlined operations that enhance financial...
Top Services:
- Business Consulting
- BPO
- Call Centers
- Customer Support
- Show more
- Location
- Allen, Texas
- Number of Employees
- 50 - 99
Better Offshore Hiring Experience
BlackWulff is an advisory-led offshore recruitment partner helping US firms build disciplined, long-term teams across finance, accounting, operations, and digital roles. We focus on alignment, structure, and performance not volume hiring...
Top Services:
- HR Outsourcing
- Customer Support
- Call Centers
- Business Consulting
- Show more
- Location
- Cheyenne, Wyoming
- Number of Employees
- Under 49
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Providing Tools And Resources To Businesses
Clark Outsourcing is a Philippines-based outsourcing company providing reliable offshore staffing and remote workforce solutions to businesses worldwide...
Top Services:
- BPO
- Accounting
- Call Centers
- HR Outsourcing
- Show more
- Location
- St. Petersburg, Florida
- Number of Employees
- 500 - 999
Scalable BPO Services To Support Your Business Operations
Call Point Business Solutions Ltd. is a business process outsourcing company established in 2017. The company provides customer-facing, administrative, technical, financial and sales support services to international businesses...
Top Services:
- Digital Services
- Digital Strategy
- Reputation Management
- BPO
- Call Centers
- Show more
- Location
- Comanche, Texas
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
Billing You Can Trust
The Ashez Group helps healthcare practices simplify medical billing, credentialing, and revenue cycle management while reducing denials and improving collections...
Top Services:
- BPO
- Business Consulting
- Customer Support
- Accounting
- Show more
- Location
- Fairfax, Virginia
- Number of Employees
- Under 49
- Average Hourly Rate
- $36/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...
Top Services:
- Customer Support
- BPO
- Market Research
- Transcription Services
- Translation Services
- Show more
- Location
- New York City, New York
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $24/hr
Your Dedicated Ally in the World of Healthcare Credentialing.
Physician Credentialing Company specializes in streamlining provider enrollment and maximizing reimbursements, empowering healthcare practices to operate more efficiently. Our expert services ensure seamless credentialing processes that enhance the financial and operational success of medical providers...
Top Services:
- Software Testing
- CRM Consulting
- ERP Consulting
- ECM Consulting
- Managed Services
- Show more
- Location
- Rochester, New York
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 1 Project Listed
See Differently
Mirrorline Marketing is a marketing agency and sales coaching company. We create, build and scale businesses in any industry, worldwide, combining strategy, branding, websites, ads and SEO with real sales training...
Top Services:
- Logo Design
- Digital Strategy
- Branding
- eCommerce Development
- WordPress Website Design
- Show more
- Location
- Sheridan, Wyoming
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
- Minimal Budget
- $1,000 - $10,000
Call Center Companies by City
Call Center Companies by State
Call Centers Specializations in the US
Popular Services
Hiring Guide: How to Choose a Leading Call Center Company in the US
What can these companies do for business in the US?
They can help businesses manage and field phone communications.
Through a mix of inbound and outbound call answering services, these specialists strengthen customer trust, streamline the overall income of inquiries, and ultimately, improve the brand image.
Considering that over 70% of customers prefer to do business with a company that has a great reputation for quality customer service, organizations keenly employ call center specialists.
Apropos those findings, data also shows that 97% of customers are likely to tell their friends, family, or coworkers about a pleasant customer experience.
How long do companies typically commit to call center providers?
The most common contract length for call center services in the US ranges from 6 to 12 months, which allows enough time to onboard agents, familiarize them with the brand, stabilize outstanding tickets, and evaluate results.
Shorter engagements of 3 to 6 months are commonly used for seasonal support, pilot programs, or temporary coverage during peak demand.
Longer contracts lasting 12 to 36 months are common for enterprise-level programs that require dedicated teams, custom technology integrations, or compliance-heavy operations.
Contract length often depends on service complexity, expected call volume, industry regulations, and whether the provider is supporting a short-term initiative or an ongoing operation.
How can you choose the best call center provider for your business?
Choosing the right call center company in the United States requires aligning your business needs with a vendor’s capabilities across technology, service quality, and long-term performance.
Here are some things to consider when searching for a provider:
- Determine service scope
Define whether you need inbound support, outbound sales, multilingual assistance, or omnichannel coverage. - Seek candidates who can offer good scalability
Choose providers that can scale agent capacity to support seasonal demand or business growth. - Look into their industry experience
Look for providers with experience in your industry so they understand customer expectations and regulatory requirements. - Inquire about the technical setup and integrations
Make sure the shortlisted candidates support phone, live chat, and SMS, can integrate with your CRM, and offer interactive voice response (IVR) tools and reporting dashboards. - Ask about security practices
Ask the agencies about their data protection practices, compliance standards, and uptime guarantees. - Review performance history
Validate call center companies’ quality and reliability through case studies, client references, and third-party reviews.
Need help finding a call center across the USA? Visit our Marketplace and send us a project brief. Based on your request, we'll send you five agency suggestions that meet the criteria.
How to find the right company on DesignRush that fits your budget?
We’ve shortlisted call center providers on DesignRush across multiple price points, so you can identify a vendor that's within your budget.
| High budget: $50,000+ |
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| Low budget: $25,000-$50,000 |
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Beyond budget, our agency directory allows you to filter agency profiles by location, area of expertise, agency reviews, client types, team size, and hourly rates.
What questions should be asked before hiring a professional call center company?
Before hiring one of these companies in the US, you should ask some of the following questions to make sure the candidate is a good fit for the project:
Relevant Background
- How many years have you been in operation?
- Do you have any client references from similar industries or sectors?
- In what languages can you offer support?
Services and Processes
- What type of call center services do you offer (inbound, outbound, customer service, telemarketing)?
- What software and tools do you use?
- Do you offer 24/7 support?
- What key performance indicators (KPIs) do you track?
- How is your pricing structured: per call, per minute, or a fixed monthly fee? Are there any setup fees?
Related to Your Project
- What type of onboarding can we expect?
- How will you ensure minimal downtime when implementing new systems or integrating with our existing processes and systems?
- How frequently can we expect reports?
- What is the minimum contract duration?
- How do you handle terminations or transitions?
Sources
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Why companies trust DesignRush
Every agency is independently vetted before it can be listed or ranked
4.8
4.8Some agencies pay for sponsored placement, clearly labeled and held to the same vetting standards.
Frequently Asked Questions About Call Center Companies
What services do these types of companies in US usually offer?
Call centers encompass specialized agencies that manage both incoming and outgoing customer phone calls, often providing customer service, technical support, or sales services. These providers use advanced technologies to route and handle calls efficiently, thus maintaining effective communication between businesses and their clients.
They typically offer services such as:
- Inbound customer support: Providers handle incoming calls related to general inquiries, complaints, billing questions, and service issues
- Technical and help desk support: Agents assist customers with troubleshooting products, resolving service disruptions, and escalating complex problems
- Outbound calling services: These include sales outreach, follow-ups, customer surveys, reminders, and customer retention calls
- Order management and account support: Providers help process orders, manage returns, update customer information, and assist with payments
- Multichannel support: Many providers engage customers through phone, email, live chat, SMS, and social media messaging
- Appointment scheduling and lead qualification: Some providers manage bookings and screen inquiries before routing them internally
In the US, over 50% of companies outsource at least part of their customer service operations.
On the other hand, outsourced centers report agent utilization rates of approximately 85-90%, compared to 65-70% for in-house teams, which supports higher operational efficiency.
How much does it cost to hire these services in the United States?
Industry pricing benchmarks show that standard inbound customer support is commonly priced between $20 and$30 per hour for US-based agents, depending on coverage hours and agent experience. Pricing for call center firms in the United States is typically based on usage, call volume, and service complexity rather than a single flat rate.
More specialized services, such as advanced technical support or compliance-driven call handling, often cost more and typically range from $30 to $50 per hour due to higher training and skill requirements.
In addition to service fees, technology costs can significantly affect total pricing.
Call center software alone can cost around $75 per agent per month, and this figure does not include staffing, call handling, or operational services.
What additional costs should businesses expect beyond base pricing?
Many providers in the United States charge setup or onboarding fees for agent training, system integration, and quality assurance work, which may not be included in the hourly quote.
Technology and software can add separate expenses, such as customer relationship management (CRM) tools, call routing systems, or analytics platforms.
Infrastructure and operational overhead, including telecommunications, hardware, and office costs, also contribute to total expenses for US-based programs.
Finally, specialized services such as after-hours support, multilingual support, or advanced reporting often come with premium charges.
How long does it usually take to set up and begin with the services?
Launching a call center program in the United States typically takes anywhere from a few weeks to several months.
Small or virtual call center programs in the US can often launch within a few weeks, as setup usually involves selecting software, hiring agents, and completing training without physical infrastructure.
Larger on-site or traditional call centers typically require 3 to 6 months to launch due to facility setup, telephony, and hardware installation, large-scale hiring, and compliance requirements.
In general, the team size, service complexity, technology requirements, and whether the operation is virtual or on-site are the primary factors that determine how quickly a call center program can go live in the US.
What types of businesses typically work with call center companies in the USA?
Many businesses rely on these companies to handle customer service and support, particularly when call volumes are high or 24/7 availability is required. Common industries include:
- Telecommunications: Handles massive customer inquiries about plans, outages, billing, and tech issues that benefit from dedicated phone support
- Healthcare: Needs structured patient communication for scheduling, billing, follow-ups, and after-hours assistance
- Financial services and insurance: Requires careful call handling for claims, account questions, fraud alerts, and compliance issues
- Retail and eCommerce: Manages order help, returns, delivery questions, and loyalty support that phone reps often resolve faster
- Technology and SaaS: Uses live agents for onboarding, troubleshooting, and complex product explanations where self-service falls short
- Travel, real estate, legal, and home services: Frequently convert incoming inquiries into bookings or leads, making missed calls costly