Question 1

What is an eCommerce company?

Accepted Answer

An eCommerce company builds and optimizes online shopping websites and stores, helping businesses reach their customers efficiently. It strategizes, designs, and develops custom eCommerce solutions across various digital channels, including web, mobile, and social media. US eCommerce development companies are recognized for creating scalable, high-performance platforms tailored to both startups and enterprise-level retailers.

Question 2

What does an eCommerce company do?

Accepted Answer

An eCommerce company creates online stores that propel user engagement, streamline the buying process, and drive conversions, all while aligning with business objectives and industry standards.

Here’s a breakdown of its key services:

Platform design and development
Designing and developing bespoke eCommerce platforms that seamlessly integrate advanced features, optimized performance, and intuitive interfaces
User experience (UX) optimization
Refining the design and functionality of the eCommerce site to boost customer engagement, optimize navigation, and drive higher conversion rates through personalized and intuitive experiences
Database creation
Building secure databases for storing and managing essential business data that enable quick access and real-time updates across the platform
Inventory management solutions
Creating smart inventory systems that track stock in real-time, automate updates, and predict future demand while avoiding overstocking or shortages
Order management functionalities
Setting up a streamlined order management system that connects with the fulfillment process and enables accurate tracking and timely deliveries
Shopping cart configuration and installation
Setting up an easily navigable shopping cart that simplifies the checkout process, allowing customers to add items, view their cart, and complete transactions securely
Payment gateway integration
Integrating secure payment gateways that offer multiple payment options, making transactions simple and safe
QA testing
Performing detailed quality assurance testing to ensure the platform runs without disruptions on all devices, and resolving bugs or glitches before launch
Support and maintenance
Providing ongoing support to keep the platform functional, secure, and adaptable to evolving customer needs

Question 3

How much does an eCommerce agency charge for its services?

Accepted Answer

An eCommerce agency typically charges between 30,000 and $500,000+, depending on the services included, the site’s complexity, and the agency’s location. Other factors that might influence the cost include domain name, data imports, hosting, integration, SSL certificate, payment gateway, and more.

Here is an average cost breakdown for eCommerce development services:

Web hosting: $10-$400 per year
Secure Sockets Layer (SSL) certificate: Free to over $2,000 per year
Payment processing fees: Starting at 2.9% + $0.30 per transaction
Content marketing: $50-$200 per content piece
Ongoing maintenance: $600-$12,000 per year
Agency management fees: 10%-20% commission or hourly rates of $50 to $200 per hour

The top 50 eCommerce development companies on DesignRush charge an average of $79 per hour. 16.5% of the companies accept projects under $1,000, catering to small-scale initiatives. In contrast, 2% require a minimum budget of $50,000, offering development of larger and more complex eCommerce sites with larger product portfolios.

Question 4

Why should I hire an eCommerce company?

Accepted Answer

You should hire an eCommerce company because it can build a professional, scalable online store that delivers a seamless shopping experience. These companies offer valuable insights into UX/UI best practices and site architecture, helping refine your online store to look professional and convert visitors into loyal customers.

Hire an eCommerce company because it can:

Design user-friendly, responsive websites for optimal customer experiences
Integrate secure payment gateways and inventory management systems
Optimize the user journey with intuitive navigation and streamlined checkout processes to reduce cart abandonment
Enhance site performance with custom features and functionality
Implement SEO strategies to elevate organic visibility
Ensure compliance with industry standards and regulations, such as GDPR and PCI-DSS, to protect user data and build trust with customers
Integrate customer service tools such as live chat, chatbots, and FAQ sections to enhance support and resolve inquiries quickly
Provide ongoing support for site maintenance and updates
Track and analyze website performance to improve conversion rates

Success story

Our experts have selected the following case study to showcase the advantages of hiring a professional eCommerce company:

Challenge: Family-owned business Arnold Jewelers needed a modernized eCommerce site that could elegantly showcase its offering and improve the overall online shopping experience. Its existing website lacked structure, had unoptimized user journeys, and needed better fraud prevention measures to protect customers.
Solution: DigitalSilk redesigned the site with a user-friendly structure featuring organized categories, engaging visuals, and optimized conversion funnels. Key updates included a revamped website architecture, custom web design with large product images, strong headers, and streamlined paths to guide users from browsing to purchase.
Results: Within 12 months, Arnold Jewelers saw a 235% increase in new users, a 418% rise in returning users, and a 40.6% boost in engaged sessions per user. Additionally, the site generated $500,000 in nationwide sales in nine months, demonstrating its effectiveness in driving growth and revenue.

Question 5

How do I choose the best eCommerce development agency for my business?

Accepted Answer

To choose the best eCommerce development agency for your business, consider the following steps:

Identify your requirements
Clarify your site’s main goals, whether it's boosting sales, enhancing user experience, or refreshing your digital presence.
Research potential agencies
Look for a reputable eCommerce company in directories like DesignRush or via Google search, and build a list of those with industry experience and a proven eCommerce track record.
Evaluate their portfolio
Review their previous work to determine if they have experience with platforms like Shopify, WooCommerce, Magento, or BigCommerce, and can deliver the features you need.
Check reviews and testimonials
Seek client reviews on trusted platforms, including the agency’s Google Business Profile, and ask for direct client referrals to assess their delivery quality, responsiveness, and reliability.
Assess technical skills
Ensure they can handle payment security, fraud prevention, performance optimization, and custom third-party integrations.
Evaluate soft skills
Note how they communicate during early talks—this can reveal their collaboration style and project management strength.
Ask about post-launch support
Ask if they provide ongoing updates, maintenance, and optimization services post-launch.
Legal and security considerations
Check that they’re contract-transparent, open to NDAs, and well-versed in data privacy and compliance standards.
Shortlist potential partners
Narrow down your list and send detailed requests for proposal (RFPs) to get clarity on their services and pricing.
Conduct interviews
Interview agencies to ensure they understand your vision and are a cultural fit with strong communication.
Review contract terms
Examine contracts for pricing clarity, key milestones, and accountability measures to protect your interests.
Choose the ideal partner
Select the agency that best aligns with your objectives, budget, and future goals.

Still looking for an eCommerce company? Visit our Marketplace and share your project details with us. We'll connect you with five developers who match your criteria — at no cost.

Question 6

How do I find the best eCommerce company on DesignRush that fits my budget?

Accepted Answer

You can find the best eCommerce company on DesignRush that fits your budget by using our filters. Shortlist the agencies by choosing from those that can cater to projects from $1,000 to above $50,000 based on your budget.

Low Budget: 1k above	Brandabl Searchbloom Caveni Digital Solutions
Mid Budget: 10k above	VOVA Magneto IT Solutions Simpalm
High Budget: 50k above	Itransition weKnow EMERGE

Browse through our agency directory to view agency profiles by location, area of expertise, client reviews, industries catered to, team size, pricing, and hourly rates. This allows you to comprehensively compare eCommerce development agencies and select the ideal fit for your project.

Question 7

What red flags to watch out for when hiring an eCommerce company?

Accepted Answer

When hiring an eCommerce company, watch out for these red flags:

Lack of relevant experience
Avoid agencies with no proven track record in eCommerce development. Teams unfamiliar with key online retail demands like secure payments, inventory systems, or UX optimization may fail to execute your vision effectively.
Unclear project timelines
Be cautious of developers who cannot commit to detailed milestones and delivery schedules. This can lead to missed deadlines, scope creep, and costly delays.
No portfolio or case studies
Avoid firms that cannot show past successes or real project results. A missing portfolio may signal a lack of experience or transparency.
Poor communication
Agencies with weak or inconsistent communication can cause misunderstandings, missed updates, and project misalignment. Prioritize firms that provide clear, timely updates and maintain an open feedback loop.
Limited transparency in pricing
Watch out for vague pricing. Look for detailed, itemized costs covering development, maintenance, and extras, so you don’t face budget surprises.
Overpromising results
Be skeptical of any agency that guarantees instant success or quick ROI. Effective eCommerce growth requires a long-term strategy and testing.
Inflexible contracts
Avoid firms that offer rigid, one-size-fits-all contracts. A good partner should offer flexibility based on performance and adapt to project changes.

Question 8

What questions should I ask an eCommerce development agency before hiring one?

Accepted Answer

Before hiring an eCommerce development agency, you should ask the following questions to ensure they are the right fit for your needs:

Its Relevant Background

Have you developed a similar eCommerce website in terms of industry and/or functionality? Where can I see your portfolio?
What are some of your best results in the past?
Why did you choose to specialize in the platforms and technologies you've mastered?
What are your certifications?

Its Services and Processes

How many active eCommerce website development projects do you run currently?
What is your development process and collaboration flow?
How do you handle data migration for inventory, customer information, and other crucial data?
What measures do you take to ensure the security of sensitive customer information, especially during transactions?
Do you comply with industry standards and regulations for data handling and security (e.g., GDPR, PCI-DSS)?
What other relevant services do you typically include in your service packages?

Relevant to Your Project

How many people will work on our website?
What is the expected timeline for our project? What happens if the timeframe is extended?
Who will own the code?
What is the usual total cost of ownership (TCO) for a similar project you've done previously? How did you arrive at the cost estimate for our project?
What is your post-development policy for upgrades and ongoing maintenance? How do you charge for post-launch support?
Is there a warranty to address any possible problems that might arise during the partnership?

Question 9

What are the best eCommerce development companies in the US?

Accepted Answer

The best eCommerce development companies in the US are:

Surf
- 5.0 stars on DesignRush (39 reviews)
- Top clients: Pfizer, Samsung, Google, Barnes & Noble
Digital Silk
- 4.9 stars on DesignRush (38 reviews)
- 4.7 stars on Google (12 reviews)
- Top clients: Arnold Jewelers, NASA, IBM, Microsoft
Wanted for Nothing
- 4.9 stars on DesignRush (15 reviews)
- 5.0 stars on Google (7 reviews)
- Top clients: Nissin Foods, Purdue University, Brookfield Properties, Pravana
Sunrise Integration
- 4.8 stars on DesignRush (12 reviews)
- 5.0 stars on Google (8 reviews)
- Top clients: Pacific Gourmet, DHL, Maersk, Bombas
Top Notch Dezigns
- 4.8 stars on DesignRush (12 reviews)
- 4.8 stars on Google (38 reviews)
- Top clients: Stephen Ely Architect, Meadowbrook Financial Mortgage Bank, Rios Interiors Corp, Long Island University

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