Ansafone

Extraordinary Customer Experience Begins with People First.
145 E Columbine Ave, Santa Ana, California 92707, United States
https://ansafone.com

Ansafone Overview

Number of Employees
500 - 999
Minimal Budget
Inquire
Average Hourly Rate
Inquire
Year Founded
1970
Ansafone is the leading outsourced contact center solution provider for companies in the US and Canada and maintains international alliances for global reach. We specialize in campaigns that require Inbound and Outbound Call Platforms - online interactions that include Live Chat, Email, Social Media Response Management and analytics, and support for User Generated Marketing Programs. Using our integrated CRM/Web analytics systems, we are positioned to caputure and report on volumes of customer interactions. Ansafone delivers Answering Services for small to medium sized companies and tailored contact center solution for government, larger companies, and the Fortune 1000. Our CRM Solutions, Inbound IVR and ACD applications and Outbound CTI platforms, provide clients with exceptional customer service options, answering solutions, stellar outbound telephone marketing, and near real-time reporting. Ansafone supports clients from a variety of industries including Healthcare (HIPAA certified), Financial Services, Government, Consumer Packaged Goods, Electronics, Software, Automotive, Food, Beverage, Retail, Legal, and several other markets.

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Call Center Expertise
Call Center Expertise
  • Inbound
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  • Telemarketing

Industries

  • Corporate Services
  • Finance
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Client Types

  • Small Businesses
  • Medium Businesses
  • Enterprise / Corporate

Ansafone Reviews


Reviews from Google Maps and DesignRush are available on this profile.
All reviews
  • All reviews
  • Google reviews
  • DesignRush reviews
Please extend our sincere thanks to the team for all they are doing on behalf of our patients, providers, and partners. Their efforts have given welcome bandwidth our clinic staff to focus on the people in front of them and on better health outcomes. Even from my start in June I have seen (and been told) the great improvement in the quality of our patient interactions and clinic communications. I have been so encouraged by the team's willingness to do the right thing, to constantly coach and improve, adapt to change, and treat the patients with empathy and respect. Thank you. I am looking forward to what next year brings as we bring on our remaining clinics, launch new or improved campaigns, and continue to build a foundation for success, growth, and patient care that sets a new benchmark! "
Project Name: Impressive
Project Type:
Call Centers
Company size:
-
Industry:
-
I am highly impressed with the exceptional level of customer service, reporting and professionalism with Ansafone. I have worked with them for many years and found them to be action oriented and focused on quality performance. "
Project Name: Consistently delivers high-quality performance
Project Type:
Call Centers
Company size:
-
Industry:
-
It’s my pleasure to write, wanting you and others to know how very pleased we are with the many services being provided by Ansafone. Along these lines, we are very pleased with the personal attention provided by you and the other members of your “team”—especially when it comes to addressing our specific needs. Understanding we’re a “small-but-fast-growing” law firm—your thoughtful guidance and expertise has been invaluable—as we continue to work together in service to our many valued clients—writing today, unsolicited, to express my sincere appreciation for your many courtesies and special considerations—knowing they are greatly appreciated. "
Project Name: Call Center Services
Project Type:
Call Centers
Company size:
-
Industry:
-
Ansafone always goes above and beyond! They are always professional and ensure all messages are properly handled. If I have any questions or concerns, I can always count on my representative Dave! Thank you for your excellent service. "
Project Name: Call Center Services
Project Type:
Call Centers
Company size:
-
Industry:
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Worst telephone answering services company. We ended up losing a client because a caregiver called in and their agents are not able to follow a simple call flow and they tried the patch to sales when sales are off on weekends. We tried calling and emailing them several times but they are super unresponsive. They are so bad that they don't even have someone to pick up the their phone when you call them. "
TJ Padilla's Review Sourced from Google
Worst telephone answering services company. We ended up losing a client because a caregiver called in and their agents are not able to follow a simple call flow and they tried the patch to sales when sales are off on weekends. We tried calling and emailing them several times but they are super unresponsive. They are so bad that they don't even have someone to pick up the their phone when you call them. "
Care Indeed's Review Sourced from Google
Learned soooo much here and thankful for this place "
Elizabeth Lazaro's Review Sourced from Google
If I could give 0 stars, I would. Do NOT try this service. Been with them over a year, grammatical errors on every call. Over billing/charging (sending duplicates). When I switched and tried to cancel, I was told there would be 1 more month of charges, for NO service. Horrible customer service. VERY poor service and customer service/retention. "
Shawn Lambert's Review Sourced from Google
Extremely friendly and professional "
Mikael Enevoldsen's Review Sourced from Google

Ansafone Team Bios

CEO
Randy Harmat
CEO
Randy Harmat CEO
President & COO
Laura Cunico
President & COO
Laura Cunico President & COO

Ansafone Clients

Healthcare Industy
Finance Industry
Corporate Services Industry
Telecommunications Industry