Ansafone Overview

Number of Employees
500 - 999
Minimal Budget
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Average Hourly Rate
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Year Founded
1970
Ansafone is the leading outsourced contact center solution provider for companies in the US and Canada and maintains international alliances for global reach. We specialize in campaigns that require Inbound and Outbound Call Platforms - online interactions that include Live Chat, Email, Social Media Response Management and analytics, and support for User Generated Marketing Programs. Using our integrated CRM/Web analytics systems, we are positioned to caputure and report on volumes of customer interactions. Ansafone delivers Answering Services for small to medium sized companies and tailored contact center solution for government, larger companies, and the Fortune 1000. Our CRM Solutions, Inbound IVR and ACD applications and Outbound CTI platforms, provide clients with exceptional customer service options, answering solutions, stellar outbound telephone marketing, and near real-time reporting. Ansafone supports clients from a variety of industries including Healthcare (HIPAA certified), Financial Services, Government, Consumer Packaged Goods, Electronics, Software, Automotive, Food, Beverage, Retail, Legal, and several other markets.
Headquarters
145 E Columbine Ave, Santa Ana, California 92707, United States
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Ansafone
Highlights and Considerations

Data sourced from the agency's DesignRush profile, website, and other relevant accounts, including 3rd-party platforms and AI summaries.

Pros

  • Skilled agents who adapt well to changing circumstances
  • Excels at managing customer interactions using detailed reports
  • Provides much-needed support for clinic staff
  • Proactive in addressing client needs, offering personal attention and tailored guidance

Cons

  • Instances of poor customer service and retention
  • Quality control issues in call handling, particularly with grammatical errors

Areas of Expertise

  • Call Center Expertise
Call Center Expertise
Call Center Expertise
  • Inbound
  • Outbound
  • Telemarketing

Client Types

  • Small Businesses

Ansafone Reviews

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  • Anonymous

    Anonymous

    HealthCare Receptionist at Undisclosed

    Impressive
    Project Type: Call Centers
    Review Date: 27 August, 2024
    Source: 3rd-party Review Platform
    Ansafone's efforts have provided much-needed bandwidth for our clinic staff to concentrate on direct patient care and improved health outcomes. I have witnessed and received feedback on the substantial enhancement in the quality of our patient interactions and clinic communications. The agency's dedication, continuous coaching and improvement, adaptability to change, and empathetic and respectful treatment of patients are impressive. I appreciate Ansafone's contributions and eagerly anticipate the positive developments next year.
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  • Anonymous

    Anonymous

    CEO at Undisclosed

    Consistently delivers high-quality performance
    Project Type: Call Centers
    Review Date: 4 August, 2024
    Source: 3rd-party Review Platform
    My experience with Ansafone has been nothing short of impressive. Over the years, the agency's commitment to exceptional customer service, detailed reporting, and unwavering professionalism have stood out. Ansafone is action-oriented and consistently delivers high-quality performance, making it a reliable partner.
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  • Jacob V. Stuart

    Jacob V. Stuart

    Senior Manager at Stuart Kaigle Law

    Call Center Services
    Project Type: Call Centers
    Review Date: 22 December, 2023
    Jacob V. Stuart, Senior Manager at Stuart Kaigle Law, was satisfied with Ansafone's services. In particular, Stuart commended the agency's personal attention and thoughtful guidance, highlighting its invaluable expertise in addressing Stuart Kaigle Law's specific needs. Stuart recognized the agency's significant value during the collaboration. (Source: 3rd Party Review Platform)
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  • Undisclosed

    Undisclosed

    Owner at Home Health Care

    Call Center Services
    Project Type: Call Centers
    Review Date: 14 December, 2023
    I can't speak highly enough of Ansafone's exceptional service. The agency consistently goes above and beyond and maintains remarkable professionalism, handling every message promptly. Having Dave as my dedicated representative has been invaluable. He's always there to address my questions or concerns. I highly recommend Ansafone's excellent service. (Source: 3rd Party Review Platform)
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Ansafone Team Bios

  • CEO
    Randy Harmat
    CEO
    Randy Harmat CEO
  • President & COO
    Laura Cunico
    President & COO
    Laura Cunico President & COO

Ansafone Clients

  • Healthcare Industy
  • BPO Industry
  • IT Industry
  • Telecommunications industry
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