Our directory features the top BPO companies in the USA, evaluated using five ranking criteria, 12 expert reviewers, and 263+ verified client reviews, giving you a reliable way to choose the best BPO provider.

United States ×
  • Friendly, Savvy, and Smart Outsourced Customer Service

    Friendly, Savvy, and Smart Outsourced Customer Service

    At the inception of mindStart, we asked ourselves the question “why does customer service outsourcing have such a negative connotation?” We were fed up with lousy experiences and decided to do something about it. At mindStart, our goal is to change the perception of the customer service industry by...

    Top Services:

    • Phone Answering Services
    • BPO
    • Call Centers
    Location
    Austin, Texas
    Number of Employees
    Under 49
  • A Leader in the Contact Center Sector

    A Leader in the Contact Center Sector

    iVox Solutions is a leader in the contact center industry. We offer a full range of customer and technical support services. iVox turns a cost center into a profit center by up selling / cross selling your existing and new clients thereby generating extra revenue while serving your client needs...

    Top Services:

    • Phone Answering Services
    • BPO
    • Call Centers
    Location
    Port St. Lucie, Florida
    Number of Employees
    Under 49
  • Digital Customer Experience. Trust & Safety. AI Services.

    Digital Customer Experience. Trust & Safety. AI Services.

    TaskUs partners with the worlds most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world...

    Top Services:

    • Transcription Services
    • BPO
    • Call Centers
    Location
    New Braunfels, Texas
    Number of Employees
    1000 & Up
  • Bridging Borders, Simplifying Payroll & Compliance.

    Bridging Borders, Simplifying Payroll & Compliance.

    N2S offers global workforce solutions, enabled by local expertise. This done by simplifying the hiring process through extensive payroll support and focus on compliance...

    Top Services:

    • Business Consulting
    • BPO
    • HR Outsourcing
    Location
    Jersey City, New Jersey
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000
  • Streamlined Accounting. Expert Financial Management

    Streamlined Accounting. Expert Financial Management

    Personiv offers flexible outsourced accounting solutions to optimize finance operations and reduce costs. With a dedicated team approach, the firm empowers businesses to refocus on strategic initiatives while handling their day-to-day financial tasks efficiently and professionally. Personiv specializes in...

    Top Services:

    • Accounting
    • BPO
    • HR Outsourcing
    Location
    Austin, Texas
    Number of Employees
    1000 & Up
  • Streamlining Your Revenue, Empowering Your Practice.

    Streamlining Your Revenue, Empowering Your Practice.

    CEOVerge is a trusted leader in medical billing, offering over 25 years of expertise in maximizing revenue for healthcare providers. We streamline the entire revenue cycle, from claim submission to appeals, ensuring fast, accurate payments while letting providers focus on patient care...

    Top Services:

    • Business Consulting
    • BPO
    • HR Outsourcing
    Location
    Stafford, Virginia
    Number of Employees
    Under 49
    Minimal Budget
    $10,000 - $25,000
  • Hire Your Wiz For Biz

    Hire Your Wiz For Biz

    Staffwiz helps startups and growing businesses hire top-tier global remote talent with up to 70% payroll savings. Choose from fully managed or direct hire models, and start building your remote team in weeks, not months...

    Top Services:

    • Call Centers
    • BPO
    • Phone Answering Services
    Location
    New York City, New York
    Number of Employees
    100 - 249
    Average Hourly Rate
    $5/hr
  • Creating consistent experiences for all customer channels

    Creating consistent experiences for all customer channels

    Telvista is a premier provider of contact solutions that drive customer loyalty and create competitive advantage for our clients. With our highly trained staff of support professionals, we deliver superior service that protects and promotes our clients'​ brands in the traditional channels and we are...

    Top Services:

    • HR Outsourcing
    • Phone Answering Services
    • BPO
    Location
    Dallas, Texas
    Number of Employees
    Under 49
    Portfolios Count
    1 Project Listed
  • AI | ML | Cloud | Digital Transformation | Innovation & Strategic Growth | Mobile Apps

    AI | ML | Cloud | Digital Transformation | Innovation & Strategic Growth | Mobile Apps

    Our goal is to maintain work ethics throughout the project's duration in addition to technical excellence and on-time project completion...

    Top Services:

    • Digital Services
    • Digital Strategy
    • Mobile App Development
    • Software Development
    • eCommerce Development
    • Show more
    Location
    New York City, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    5 Projects Listed
  • A Digital Marketing Agency Led by Upworks Top-Rated Freelancers.

    A Digital Marketing Agency Led by Upworks Top-Rated Freelancers.

    We are dynamic and versatile team of digital marketing experts who bring together diverse talents and experiences to deliver exceptional results for our clients...

    Top Services:

    • SEO
    • PPC
    • Social Media Marketing
    • Video Production
    • BPO
    • Show more
    Location
    Los Angeles, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    1 Project Listed
  • A trusted strategic growth partner to todays top healthcare providers

    A trusted strategic growth partner to todays top healthcare providers

    AnnexMed is a premier RCM & healthcare payer services firm, founded in 2004. We deliver measurable results streamlining operations, cutting costs, and boosting revenue underpinned by deep expertise and a 99.1% client retention rate...

    Top Services:

    • BPO
    Location
    Salt Lake City, Utah
    Number of Employees
    1000 & Up
  • Save your marketing cost by 70%

    Save your marketing cost by 70%

    We are a leading Staff Augmentation and technology solutions provider and are recognized as one of the best in the industry. Since 2016, we have been putting people at the center of the process of developing digital experiences while simultaneously transforming enterprises. Our mission is to re-imagine the...

    Top Services:

    • BPO
    Location
    New York City, New York
    Number of Employees
    Under 49
  • Customer satisfaction is our prim motto and we are geared towards it.

    Customer satisfaction is our prim motto and we are geared towards it.

    InfoHub is designed to be a one-stop shop for medical billing needs. It provides medical billing services for physicians, practices, clinics, and other healthcare providers...

    Top Services:

    • BPO
    Location
    Austin, Texas
    Number of Employees
    100 - 249
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000
  • Your Trusted Virtual Assistance Partner.

    Your Trusted Virtual Assistance Partner.

    AssistTree delivers expert support with virtual assistant services, offering dedicated virtual assistants, digital marketing support, and specialized real estate assistance. We help startups and SMBs streamline operations, boost productivity, and growth...

    Top Services:

    • Digital Marketing
    • SEO
    • BPO
    • Customer Support
    • HR Outsourcing
    • Show more
    Location
    Boca Raton, Florida
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
  • A trusted name in data and analytics!

    A trusted name in data and analytics!

    Datamatics Digital Ltd an entity of Datamatics Global Services Ltd is a well-recognized leading data mining and application development company that delivers avant-garde software services with a specialized focus on web & mobile product engineering, application development & maintenance services...

    Top Services:

    • IT Services
    • Big Data Analytics
    • Market Research
    • CRM Consulting
    • Managed Services
    • Show more
    Location
    Edison, New Jersey
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $30/hr
  • Hire Simply, Scale Quickly

    Hire Simply, Scale Quickly

    20four7VA is a leading virtual recruiting and staff placement company specializing in fully managed remote staffing solutions. We provide end-to-end virtual assistant (VA) services to small-to-medium-sized businesses and freelance business owners worldwide. Our cost-effective, customizable, and scalable...

    Top Services:

    • HR Outsourcing
    • BPO
    • Call Centers
    • Staff Augmentation
    • Show more
    Location
    Berlin, Maryland
    Number of Employees
    250 - 499
    Average Hourly Rate
    $7/hr
    Minimal Budget
    Under $1,000
  • Derive | Drive | Deliver

    Derive | Drive | Deliver

    TekisHub is Staff Augmentation, Software Development, and Recruitment Process Outsourcing Company. TekisHub work with clients with variety of services and provide multi-platform application solutions and services...

    Top Services:

    • Accounting
    • BPO
    • Staff Augmentation
    • IT Services
    • Show more
    Location
    Wilmington, Delaware
    Number of Employees
    1000 & Up
  • Efficient, Customized Services For Healthcare Providers Treating Injured Workers

    Efficient, Customized Services For Healthcare Providers Treating Injured Workers

    Medrina Technology Management specializes in workers' compensation billing, collections, lien management, and medical transcription. We streamline revenue cycles, reduce administrative burdens, and ensure compliance, enabling healthcare providers to focus on patient care while we handle billing complexities...

    Top Services:

    • Transcription Services
    • BPO
    • Customer Support
    • Business Consulting
    • Show more
    Location
    Los Angeles, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $12/hr
    Minimal Budget
    $1,000 - $10,000
  • Your Partner In Medical Billing

    Your Partner In Medical Billing

    AmityCare empowers healthcare organizations to operate with greater alignment, accuracy, and efficiency through specialized support services. With a strong focus on medical billing, accounts receivable (AR) management, and customer service, the company ensures streamlined operations that enhance financial...

    Top Services:

    • Business Consulting
    • BPO
    • Call Centers
    • Customer Support
    • Show more
    Location
    Allen, Texas
    Number of Employees
    50 - 99
  • When you decide to outsource your needs to Allianze BPO International, we make it a point ensure an accurate and quality-oriented output, no matter what the size of the project is. We have a team of professional and dedicated team members who possess a high set of skills and expertise...

    Top Services:

    • Email Marketing
    • Social Media Marketing
    • SEO
    • Video Marketing
    • eCommerce
    • Show more
    Location
    Denver, Colorado
    Number of Employees
    100 - 249
    Average Hourly Rate
    $20/hr
    Minimal Budget
    $1,000 - $10,000
  • Your Complete RPO, IT, and Healthcare Staffing Solutions.

    Your Complete RPO, IT, and Healthcare Staffing Solutions.

    You have arrived at the ideal location if you are seeking a trustworthy partner to simplify your staffing requirements. Leading IT and healthcare staffing Solutions Cloud Space LLC is committed to producing customized and significant outcomes...

    Top Services:

    • Business Consulting
    • HR Outsourcing
    • Market Research
    • BPO
    • Show more
    Location
    Charlotte, North Carolina
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
  • Providing Industry Leading Contact Center Solutions

    Providing Industry Leading Contact Center Solutions

    Today, more than ever, the marketing world is an ever-changing sea of ambiguities, meaningless KPI’s and irrelevant clicks, impressions and likes. Alliance prefers a more predictable, systematic and productive method made possible by our ability to fully integrate and provide a turnkey approach to direct...

    Top Services:

    • Market Research
    • BPO
    • Phone Answering Services
    • Call Centers
    • Digital Marketing
    • Show more
    Location
    Hurst, Texas
    Number of Employees
    Under 49
  • With offices in 440 cities, we operate in 150 countries across five continents, providing high quality audit, accounting, tax, and business advisory services...

    Top Services:

    • Market Research
    • BPO
    • Business Consulting
    • Accounting
    • IT Services
    • Show more
    Location
    Little Rock, Arkansas
    Number of Employees
    1000 & Up
  • Solutions That Empower

    Solutions That Empower

    CCJM Solutions is a boutique IT Consulting and BPO firm located in Atlanta, Georgia. We are passionate about helping businesses modernize operations while reducing costs. Our areas of expertise includes custom software, web, and app development, cloud migrations, staffing, and compliance management...

    Top Services:

    • IT Services
    • Software Development
    • Graphic Design
    • CRM Consulting
    • Cloud Consulting
    • Show more
    Location
    Atlanta, Georgia
    Number of Employees
    100 - 249
    Average Hourly Rate
    $65/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed
  • Global Workforce Solutions Company

    Global Workforce Solutions Company

    At Net2Source (N2S), staying ahead of the curve isnt optional its who we are. As a global Talent Company, Net2Source isnt just observing the future were building it. Our proprietary AI-powered recruiting engine enables us to deliver pre-vetted, on-demand talent at speed and scale...

    Top Services:

    • HR Outsourcing
    • BPO
    • Business Consulting
    • IT Services
    • Call Centers
    • Show more
    Location
    Somerset, Massachusetts
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $50/hr
  • Building trust in society and solving important problems.

    Building trust in society and solving important problems.

    We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in BPO, project management, assurance, advisory, IT, and tax services...

    Top Services:

    • Market Research
    • BPO
    • HR Outsourcing
    • Accounting
    • Business Consulting
    • Show more
    Location
    Des Moines, Iowa
    Number of Employees
    1000 & Up
  • Outsource With Confidence

    Outsource With Confidence

    Platonics provides cost-effective medical staffing solutions with HIPAA-trained remote staff. Build your ideal team and save up to 75% on staffing costs...

    Top Services:

    • Call Centers
    • BPO
    • IT Compliance Solution
    • Transcription Services
    • Phone Answering Services
    • Show more
    Location
    Houston, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
  • Human-Focused.

    Human-Focused.

    Offering Contact & Call Center Services. Experience is everything. At NexRep, we know that creating exceptional experiences for our Marketplace Contractors inspires them to create exceptional customer experiences...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    Location
    Portland, Maine
    Number of Employees
    250 - 499
    Minimal Budget
    Under $1,000
  • Demand More From Your Revenue Cycle.

    Demand More From Your Revenue Cycle.

    Revele is a leading provider of healthcare revenue cycle and electronic health record services...

    Top Services:

    • Business Consulting
    • Call Centers
    • BPO
    Location
    Indianapolis, Indiana
    Number of Employees
    100 - 249
    Average Hourly Rate
    $35/hr
  • Boost Your Business Beyond Limits

    Boost Your Business Beyond Limits

    Auxis is a leading management consulting and outsourcing firm specializing in AWS consulting. We help senior executives achieve peak performance in their back office by providing services such as Nearshore Outsourcing, Cloud Computing, Shared Services, RPA, Help Desk & Desktop Support, and Finance &...

    Top Services:

    • Big Data Analytics
    • IT Services
    • BPO
    Location
    Fort Lauderdale, Florida
    Number of Employees
    500 - 999
    Average Hourly Rate
    $75/hr
    Minimal Budget
    $50,000 & Up
  • We Are Your Call Handling Heroes!

    We Are Your Call Handling Heroes!

    A Better Answer - Best since 1971: Best service, best operators and leadership, best at building client relationships...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • BPO
    Location
    Dallas, Texas
    Number of Employees
    Under 49
  • The Highest Standard

    The Highest Standard

    Insero is an award-winning firm dedicated to serving our employees, our clients, and our communities. You can count on us to listen, provide ideas, and deliver solutions of The Highest Standard...

    Top Services:

    • Accounting
    • Business Consulting
    • BPO
    Location
    Rochester, New York
    Number of Employees
    100 - 249
  • Financial Guidance. Business Clarity.

    Financial Guidance. Business Clarity.

    Meeting with your accountant. On your list of favorite things to do on a regular basis, meeting with your accountant probably falls somewhere near the bottom. If it makes the list at all. Not a surprising fact, since preparing for those meetings usually saps virtually all of your time. Time you could and...

    Top Services:

    • Business Consulting
    • Accounting
    • BPO
    Location
    Rochester, New York
    Number of Employees
    50 - 99
  • Grow Your Business. Protect Your Wealth. Enjoy Your Success.

    Grow Your Business. Protect Your Wealth. Enjoy Your Success.

    DS+B provides business and individual clients the accounting, tax and advisory guidance that enables them to achieve financial goals – so each can enjoy and live for what they value most in life...

    Top Services:

    • Business Consulting
    • Accounting
    • BPO
    Location
    Minneapolis, Minnesota
    Number of Employees
    100 - 249
  • Optimizing the Business of Healthcare

    Optimizing the Business of Healthcare

    The AIMA mission is to transform the commercial operations of our customers healthcare businesses. Our core services are revenue cycle management, healthcare technology solutions, and resourcing and infrastructure services...

    Top Services:

    • IT Services
    • Cloud Consulting
    • BPO
    Location
    Sarasota, Florida
    Number of Employees
    250 - 499
  • Call center services built for any business

    Call center services built for any business

    Continental Message Solution (CMS) is an award-winning call center outsourcing company based in Columbus, Ohio. The company provides telephone customer service and live answering services to a worldwide network of clients, including numerous Fortune 500 corporations...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    Location
    Columbus, Ohio
    Number of Employees
    Under 49
  • Modern Accounting Built To Grow Your Business

    Modern Accounting Built To Grow Your Business

    Hiline offers bookkeeping, tax, and payroll services for small businesses, providing tailored financial solutions to streamline operations and support growth...

    Top Services:

    • Accounting
    • HR Outsourcing
    • BPO
    Location
    Syracuse, New York
    Number of Employees
    100 - 249
    Average Hourly Rate
    $1/hr
  • One Stop Solutions

    One Stop Solutions

    We drive B2B SaaS growth with expert lead generation, appointment setting, web research, and BPO services, optimizing your sales and outreach efforts...

    Top Services:

    • Web Development
    • Digital Marketing
    • BPO
    Location
    Denver, Colorado
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
  • Your success our process.

    Your success our process.

    BolsterBiz specializes in offshoring services designed to optimize efficiency and boost business performance. Our tailored solutions, including 24/7 Customer Support, Digital Marketing, and Data Analytics, cater to your unique business needs...

    Top Services:

    • Customer Support
    • Staff Augmentation
    • BPO
    Location
    Wilmington, Delaware
    Number of Employees
    100 - 249
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000
  • Bringing Business Services To Cloud Precision

    Bringing Business Services To Cloud Precision

    eNoah iSolution is a global IT and BPO services firm with over 18 years in operation. Certified in ISO27001 (and HIPAA compliant), the company employs more than 1,800 professionals across six countries. It supports clients in over 20 verticals including several Fortune500 companies offering secure business...

    Top Services:

    • Mobile App Development
    • IT Services
    • BPO
    Location
    Westlake Village, California
    Number of Employees
    1000 & Up
  • Boost productivity & profitability by outsourcing to the Philippines with STAFFVIRTUAL

    Boost productivity & profitability by outsourcing to the Philippines with STAFFVIRTUAL

    Customer service, back office, and IT outsourcing are the areas of expertise of STAFFVIRTUAL, an American business process outsourcing (BPO) firm with offices in the Philippines. Additionally, we offer Employer of Record (EOR) or Professional Employer Organization (PEO) solutions. It is simple for your...

    Top Services:

    • Call Centers
    • HR Outsourcing
    • BPO
    • Accounting
    • Show more
    Location
    Miami, Florida
    Number of Employees
    50 - 99
    Average Hourly Rate
    $100/hr
    Minimal Budget
    $1,000 - $10,000
  • We Focus On Customer Service So You Can Focus On Your Business.

    We Focus On Customer Service So You Can Focus On Your Business.

    Five Star Solutions is a premier, mid-sized contact center outsourcer dedicated to delivering world-class customer care. By blending boutique-level agility with enterprise-grade capabilities, the company serves as a seamless extension of its clients' brands...

    Top Services:

    • Business Consulting
    • Call Centers
    • BPO
    • Phone Answering Services
    • Show more
    Location
    Sioux Falls, South Dakota
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $50,000 & Up
  • Facilitating the Good Deeds of Amazing Organizations Since 1998

    Facilitating the Good Deeds of Amazing Organizations Since 1998

    Kiwi Partners delivers high quality Project Management, Accounting, Consulting Services, and HR services to the nonprofit community. For over 20 years, our consistent high quality service have provided clarity to the reader of a nonprofit’s financial statement, enhanced funders’ confidence to give, and...

    Top Services:

    • Business Consulting
    • Accounting
    • BPO
    • HR Outsourcing
    • Show more
    Location
    New York City, New York
    Number of Employees
    100 - 249
  • Telephone Answering & Virtual Assistant Services

    Telephone Answering & Virtual Assistant Services

    Answer Aide is a company that offers telephone answering services, virtual assistants and call center solutions...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    • Digital Marketing
    • Show more
    Location
    St. Augustine, Florida
    Number of Employees
    Under 49
  • Outsourcing for business

    Outsourcing for business

    BPO Connect has extensive expertise in the outsourcing sector, as well as global operating experience in countries such as the Philippines, India, Sri Lanka, Malaysia, Kenya, Rwanda, and Turkey. We understand what works (and what doesn't) in the outsourcing industry. This knowledge and operational expertise...

    Top Services:

    • Software Testing
    • Software Development
    • BPO
    • IT Services
    • Show more
    Location
    New York City, New York
    Number of Employees
    1000 & Up
    Minimal Budget
    $1,000 - $10,000
  • Empowering Growth with Expert Contact Center & Digital Solutions Tailored to Your Needs

    Empowering Growth with Expert Contact Center & Digital Solutions Tailored to Your Needs

    Magellan Solutions USA delivers expert contact center and digital marketing services tailored to your business needs. From inbound and outbound support to live chat, telemarketing, and SEO, we help businesses enhance customer engagement and drive growth. As a small, minority-owned business with diverse...

    Top Services:

    • Call Centers
    • Phone Answering Services
    • BPO
    • Customer Support
    • Show more
    Location
    Melbourne FL, Florida
    Number of Employees
    100 - 249
    Average Hourly Rate
    $29/hr
    Minimal Budget
    Under $1,000
  • IDEAS | PEOPLE | TRUST

    IDEAS | PEOPLE | TRUST

    BDO is a trusted adviser to clients seeking project management, audit, tax, and business consulting services. As one of the worlds leading audit and accounting organisations, we have clients of all types and sizes from large corporate organisations to private businesses, entrepreneurs and individuals across...

    Top Services:

    • Business Consulting
    • Accounting
    • BPO
    • HR Outsourcing
    • Market Research
    • Show more
    Location
    Honolulu, Hawaii
    Number of Employees
    Under 49
  • Law Firm Support Services

    Law Firm Support Services

    Equivity provides dedicated virtual assistant services to individuals, and to entrepreneurs and businesses looking for paralegal, administrative, marketing and bookkeeping support...

    Top Services:

    • Call Centers
    • Accounting
    • BPO
    • PPC
    • Digital Marketing
    • Show more
    Location
    Las Vegas, Nevada
    Number of Employees
    Under 49
  • World-class outbound solutions in the US

    World-class outbound solutions in the US

    Since 2015, SSR Techvision has provided top-quality outsourcing services, including Back Office Support, Call Center Operations, Sales & Business Development, Healthcare Support, and E-commerce Solutions, across India and the US...

    Top Services:

    • BPO
    • Call Centers
    • Phone Answering Services
    • Business Consulting
    • Customer Support
    • Show more
    Location
    Tupelo, Mississippi
    Number of Employees
    100 - 249
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $1,000 - $10,000
  • Call Center Excellence

    Call Center Excellence

    Endicott Comm Inc was established in October of 2007. Our team is committed to the Answering Service and Contact Center industry and delivering what we promise. The purchase of smaller answering services comprises the company that Endicott has become. Client referrals as a result of quality, and our company...

    Top Services:

    • Phone Answering Services
    • Call Centers
    • BPO
    • Digital Marketing
    • Show more
    Location
    Miami, Florida
    Number of Employees
    Under 49

BPO Services FAQs

What services do BPO companies in the USA typically provide?

US BPO providers support businesses across front-office, back-office, and operational functions, including: 

  • Customer support and call center services across phone, chat, and email. 
  • Back-office services such as data entry, billing, payroll, and document processing. 
  • Finance and accounting support, including bookkeeping, AP and AR, and reporting. 
  • Human resources outsourcing covering recruitment support, onboarding, and HR administration. 
  • IT and technical support, including help desk and application support. 
  • Sales and lead generation service,s such as appointment setting and CRM management. 
  • Marketing operations support, including campaign execution and analytics. 
  • Industry-specific services for healthcare, legal, and financial operations. 

How much does it cost to hire a BPO company in the USA?

Based on DesignRush portfolio data, hiring a BPO company in the USA costs between $90 and $100 per hour, depending on service type, specialization, and delivery model. 

Project-based pricing: 

  • Small projects: $20,000 to $25,000 for short-term or limited-scope support, usually 2 to 6 months. 
  • Mid-range contracts: $25,000 to $100,000 for ongoing back office, customer support, or healthcare billing over 6 to 18 months. 
  • Large-scale programs: $100,000 to $500,000+ for long-term, multi-team operations such as customer service, sales support, or medical billing. 
  • Enterprise-level BPO: $1 million+ annually for high-volume, regulated, or fully managed operations. 

In practice, most US BPO contracts fall between $25,000 and $250,000, with pricing driven by workload volume, service complexity, and contract duration. 

Which industries most commonly use BPO services in the US?

BPO companies most commonly serve

  • Information technology, with 77% of organizations outsourcing IT infrastructure and 72% outsourcing application and software development. 
  • Healthcare and medical billing, including claims processing, coding, and patient support. 
  • Finance and accounting, where 54% outsource finance functions, and 60% outsource tax-related processes. 
  • Legal services, with 68% of organizations are outsourcing legal and compliance tasks. 
  • Customer service and helpdesk operations, supported by 65% outsourcing of helpdesk and end user computing. 
  • Human resources, with 57% outsourcing HR functions such as payroll and benefits administration. 
  • Data and analytics are outsourced by 72% of organizations to improve reporting and decision-making. 
  • Retail, ecommerce, and back-office operations, including order management, procurement at 49%, and supply chain support at 52%

What outsourcing models do US-based companies typically offer?

They typically offer these outsourcing models

  • Onshore outsourcing with US-based teams. 
  • Nearshore outsourcing using teams in nearby regions. 
  • Offshore outsourcing for cost-sensitive, high-volume work. 
  • Dedicated team models for long-term operations. 
  • Project-based outsourcing for fixed scope work. 
  • Hybrid models combining multiple delivery locations and pricing structures. 

How do businesses measure ROI when outsourcing to a BPO partner?

Businesses measure performance and ROI by tracking: 

  • Service level agreements such as response time, resolution time, and accuracy. 
  • Cost savings compared to in-house staffing and operations. 
  • Productivity metrics like volume handled per agent or per hour. 
  • Quality scores including error rates, compliance, and customer satisfaction. 
  • Revenue impact for sales, retention, or collections focused programs. 
  • Regular reporting, benchmarking, and quarterly performance reviews. 

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