Our directory features the top BPO companies in the USA, evaluated using five ranking criteria, 12 expert reviewers, and 263+ verified client reviews, giving you a reliable way to choose the best BPO provider.

Select the Best BPO Company in the USA

476 Companies - Rankings updated: July 26, 2026

DesignRush evaluates the BPO companies listed based on expertise, credentials, and client satisfaction ratings, using objective data and verified reviews. Some placements are sponsored.

United States ×
  • Amplify Your Truth. Accelerate Your Growth.

    Amplify Your Truth. Accelerate Your Growth.

    The Marketing Blender specializes in accelerating revenue growth for mid-size B2B companies through marketing & sales alignment and ROI-driven strategy. Results driven, we excel at transforming technical content into powerful differentiation strategies that get your prospects to act...  View all reviews

    Top Services:

    • Digital Marketing
    • BPO
    Location
    Keller, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $175/hr
    Minimal Budget
    $10,000 - $25,000
  • Marketing Strategy & Outsourcing

    Marketing Strategy & Outsourcing

    Our service plans provide top-quality digital marketing solutions that will strengthen your online presence and give your business an advantage over the competition...  View 8 Signal profile

    Top Services:

    • Digital Marketing
    • BPO
    Location
    El Paso, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
  • Call Center Excellence

    Call Center Excellence

    RemoteCoWorker.com is an experienced team of experts that have established roots while working with Filipino VA’s...  View Remote CoWorker profile

    Top Services:

    • Call Centers
    • BPO
    Location
    St. Petersburg, Florida
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000
  • We are a US Based and US Managed Recruitment Process Outsourcing & Acceleration (RPO or RPA) company with headquarters in Atlanta, GA. We exclusively utilize US Based Account Managers. Qualified Recruiter has developed an impressive depth and scale of essential recruiting knowledge and boasts a recruitment...  View all reviews

    Top Services:

    • HR Outsourcing
    • BPO
    Location
    Marietta, Georgia
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
  • Thrive in Times of Change With Solutions Built for You.

    Thrive in Times of Change With Solutions Built for You.

    We are purpose-built with former general counsels, law department operations directors, innovative leaders from LPO and eDiscovery firms, top law department management consultants, and senior strategy and technology experts who customize solutions to assist clients in transforming how legal work is done...  View Morae profile

    Top Services:

    • Business Consulting
    • BPO
    Location
    Houston, Texas
    Number of Employees
    Under 49
  • Leading the Path to Financial Success

    Leading the Path to Financial Success

    Schulman Lobel is a full-service accounting, advising, and business management firm. We take a personal interest in your financial stability and success. Our solutions are cost-effective, resulting in savings that improve the bottom line. Our trusted professionals are ready to lead you on your path to...  View all reviews

    Top Services:

    • Accounting
    • BPO
    Location
    New York City, New York
    Number of Employees
    Under 49
  • Your Customized Call Center Solution.

    Your Customized Call Center Solution.

    HIghPower call center is world renown near shore call center located in the heart of Tijuana minutes from the U.S border. Our team is bilingual, professional, and driven by performance goals. Our Call Center is second to none complete with a corporate structure and professional work environment...  View all reviews

    Top Services:

    • Call Centers
    • BPO
    Location
    Los Angeles, California
    Number of Employees
    Under 49
  • 24 Hour Answering Services Company

    24 Hour Answering Services Company

    In business since 1979, Tel-Us Call Center offers a variety of inbound call center services customized to suit the needs of its clients. Our well-trained staff of bilingual agents is available 24/7/365...  View all reviews

    Top Services:

    • Call Centers
    • BPO
    Location
    Los Angeles, California
    Number of Employees
    Under 49
  • Customer Care Excellence

    Customer Care Excellence

    DASH BPO, LLC is a global leader in delivering best-in-class first party solutions for its strategic partners. With expertise in Customer Care, Sales, Collections, Quality Assurance, Verification, and Technical Support, DASH is an organization that understands the importance of a true partnership approach...  View Dash BPO profile

    Top Services:

    • Call Centers
    • BPO
    Location
    Orlando, Florida
    Number of Employees
    Under 49
  • Wondering How To Scale Your Business?

    Wondering How To Scale Your Business?

    FLINK Business Solutions is an outsourcing company specialized in back-office operations for insurance providers. We serve Insurance Carriers, MGAs, Brokers, & wholesale brokers. We’ve founded FLINK as an answer to the globally growing business demand for outsourcing and to provide business solutions to...  View FLINK Business Solutions profile

    Top Services:

    • Call Centers
    • BPO
    Location
    Santa Ana, California
    Number of Employees
    Under 49
  • Streamlining Your Operational Challenges

    Streamlining Your Operational Challenges

    GlobalityNet helps small and midsize companies reduce costs and thrive through supply chain and operations consultancy or through our outsourcing services. While based in Pasadena, CA, we have teams in the U.S. and globally to help you with your projects...  View all reviews

    Top Services:

    • Phone Answering Services
    • BPO
    Location
    Pasadena, California
    Number of Employees
    Under 49
  • Your Global Research Partner

    Your Global Research Partner

    Market Probe International is a well-established research and insights company offering our clients data collection and analytics across a wide breadth of consumer and B2B categories. Our 50+ years of experience assure our clients of quality insights...  View Market Probe International profile

    Top Services:

    • Market Research
    • BPO
    Location
    New York City, New York
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000
  • Your Trusted Outsourcing Firm for an End To End Bookkeeping and Accounting Services

    Your Trusted Outsourcing Firm for an End To End Bookkeeping and Accounting Services

    Cube Accounting Solutions bookkeeping firm based in Newport Beach is one of the most preferred outsourced end-to-end bookkeeping service providers...  View Cube Accounting profile

    Top Services:

    • Accounting
    • BPO
    Location
    Newport Beach, California
    Number of Employees
    50 - 99
    Average Hourly Rate
    $25/hr
  • Focus on What Is Important.

    Focus on What Is Important.

    BBB Accredited Business with an A+ rating. Our Virtual Assistants are trained In-House Professionals who are dedicated to the success of our clients...  View all reviews

    Top Services:

    • Call Centers
    • BPO
    Location
    Atlanta, Georgia
    Number of Employees
    100 - 249
  • Premium Consulting & BPO Solutions

    Premium Consulting & BPO Solutions

    TTEC combines BPO services design, strategic consulting, technology platforms, and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. They help companies reduce customer effort, enable contact center employees, and continuously optimize business...  View TTEC profile

    Top Services:

    • Call Centers
    • BPO
    Location
    Austin, Texas
    Number of Employees
    1000 & Up
  • Management Excellence

    Management Excellence

    We partner with you to create a competitive advantage, turning information into knowledge...  View all reviews

    Top Services:

    • Managed Services
    • BPO
    Location
    Fairfield, New Jersey
    Number of Employees
    500 - 999
  • Warehouse Management Consulting

    Warehouse Management Consulting

    The NorthStar WMS is a modular, configurable and flexible warehouse management system...  View all reviews

    Top Services:

    • Business Consulting
    • BPO
    Location
    St. Paul, Minnesota
    Number of Employees
    Under 49
  • We Are Your Outsourced Innovation Team

    We Are Your Outsourced Innovation Team

    Touch To is an Austin-based development and design consultancy, providing innovative solutions to technically challenging initiatives for enterprises, SMBs, startups, and nonprofits. With expertise in UX/UI design, full-stack web and mobile development, interactive installations, hardware/software...  View Touch To profile

    Top Services:

    • Software Development
    • BPO
    Location
    Austin, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $149/hr
    Minimal Budget
    $10,000 - $25,000
  • Medical Billing Doesnt Have to Be Complicated. Let Us Simplify the Process for You.

    Medical Billing Doesnt Have to Be Complicated. Let Us Simplify the Process for You.

    Center State Practice Management is a medical billing and marketing company based in Florida. We provide a variety of services for providers all across the US, including compliance consulting, marketing, software solutions, and more...  View Center State Practice Management profile

    Top Services:

    • Accounting
    • BPO
    Location
    Pembroke Pines, Florida
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
  • Empowerment Through Global Connection

    Empowerment Through Global Connection

    iWorker is more than just a platform for finding virtual assistants; it's a social enterprise dedicated to transforming lives. By hiring through the agency, clients gain access to talented bilingual virtual assistants and contribute to supporting individuals from countries in crisis, such as Venezuela, where...  View IWorker profile

    Top Services:

    • Call Centers
    • BPO
    Location
    Dover, Delaware
    Number of Employees
    Under 49
  • Build.Engage.Grow.

    Build.Engage.Grow.

    DAK IT HUB GROUP is a leading digital publisher that provides sales, lead generation & customer care services to our clients. We realize that single-channel cannot provide you with desired results. To ensure consistent quality and complete coverage, we utilize a multi-channel approach...  View DAK IT HUB profile

    Top Services:

    • Digital Marketing
    • BPO
    Location
    Los Angeles, California
    Number of Employees
    Under 49
  • Trust your buddy to have your back!

    Trust your buddy to have your back!

    Hire globally, stress-free, with a reliable Virtual Assistant for just $10/hour no contracts, no setup fees, no hassle. Pixel Buddys dedicated Virtual Buddies take care of time-consuming tasks so you can focus on growing your business and enjoying life.Trust your buddy to have your back!...  View all reviews

    Top Services:

    • HR Outsourcing
    • BPO
    Location
    Pueblo, Colorado
    Number of Employees
    50 - 99
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000
  • Intelligent Automation, Maximum Productivity.

    Intelligent Automation, Maximum Productivity.

    Beam creates generative AI agents that automate repetitive tasks, boost productivity, and empower teams to focus on strategic work. Seamlessly integrating with business applications, our AI-driven solutions enhance efficiency across Product, Sales, Marketing, HR, and beyond...  View Beam AI profile

    Top Services:

    • AI Development
    • BPO
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
  • SEO For Everyone

    SEO For Everyone

    We provides top-class offshore SEO virtual assistants. Hire individually or build your SEO team to be your industry's organic leader. When you need SEO support to assist with your businesss organic growth, our SEO VAs are available on an hourly, part-time, full-time, project-based, or monthly basis...  View Virtual SEOs profile

    Top Services:

    • SEO
    • BPO
    Location
    Santa Fe, New Mexico
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    Under $1,000
  • Transforming Your Ideas Into Reality

    Transforming Your Ideas Into Reality

    Tasks Expert provides highly skilled virtual assistants for businesses worldwide, offering administrative, marketing, bookkeeping, website development, and customer support services tailored to business needs...  View all reviews

    Top Services:

    • Customer Support
    • BPO
    Location
    Kansas City, Missouri
    Number of Employees
    50 - 99
    Average Hourly Rate
    $5/hr
    Minimal Budget
    $1,000 - $10,000
  • Maximize Revenue. Minimize Hassle

    Maximize Revenue. Minimize Hassle

    ScionisRCM delivers End-to-End Revenue Cycle Management solutions for Physicians, Hospitals, Medical Practices, Specialty groups and MSO's across the U.S. We specialize in accurate medical coding, denial preventions, and clean claim submission to help practices increase collections while reducing admirative...  View Scionis RCM profile

    Top Services:

    • Business Consulting
    • BPO
    Location
    Fort Worth, Texas
    Number of Employees
    100 - 249
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
  • Your Trusted Offshore Back-office & Technology Solutions Partner

    Your Trusted Offshore Back-office & Technology Solutions Partner

    Technoheight is a fast-growing global BPM service provider that understands business operations has its challenges. With our solid team of talented professionals supported by the latest technologies, we provide end-to-end business process solutions that deliver results...  View TechnoHeight profile

    Top Services:

    • AI Development
    • BPO
    Location
    Santa Clara, California
    Number of Employees
    100 - 249
  • Transforming Healthcare Practices

    Transforming Healthcare Practices

    At Integrate Point, we specialize in empowering medical professionals with custom solutions designed to simplify and optimize medical management by ensuring regulatory compliance. Our services include medical credentialing, revenue cycle management (rcm), prior auth, practice management, healthcare digital...  View Integrate Point profile

    Top Services:

    • Digital Marketing
    • BPO
    Location
    Wylie, Texas
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
  • Reducing Physician Burnout Through Accurate, Real-Time Medical Documentation

    Reducing Physician Burnout Through Accurate, Real-Time Medical Documentation

    ScribeEMR provides AI-assisted and human medical scribing services that help healthcare providers reduce documentation burden and focus more on patient care. Our trained medical scribes work in real time to capture clinical encounters, maintain accurate electronic health records, and ensure HIPAA-compliant...  View all reviews

    Top Services:

    • Transcription Services
    • BPO
    Location
    Woburn, Massachusetts
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
  • Lead Generation At Startup Speed

    Lead Generation At Startup Speed

    Startupr is an outbound lead generation agency built for B2B startups that need predictable pipeline without hiring an in-house SDR team...  View Startupr profile

    Top Services:

    • Digital Services
    • BPO
    Location
    Orange County, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
  • Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses

    Hit Rate Solutions: Affordable Call Center ForSMEs US Businesses

    Decreasing costs, saving money, increasing leads, and enhancing your business: make Hit Rate Solutions your first choice for an outsourced call center!...  View all reviews

    Top Services:

    • Call Centers
    • Phone Answering Services
    • Customer Support
    Location
    Chicago, Illinois
    Number of Employees
    100 - 249
    Average Hourly Rate
    $7/hr
    Minimal Budget
    Under $1,000
  • Talent Acquisition | Employer Branding | Consulting

    Talent Acquisition | Employer Branding | Consulting

    We Are Talent Acquisition Experts.We are here to place candidates for your need, at your request, with precision accuracy to your requirements. Our staffing team will search far and wide to bring you an array of human resources that are prepared to interview with your team...  View all reviews

    Top Services:

    • Public Relations
    • Reputation Management
    • Staff Augmentation
    • Managed Services
    • Business Consulting
    • Show more
    Location
    New York City, New York
    Number of Employees
    Under 49
    Average Hourly Rate
    $250/hr
    Minimal Budget
    $1,000 - $10,000
  • To Streamline & Grow Their Business With Us

    To Streamline & Grow Their Business With Us

    Xassure by eDesk is a trusted customer support and back-office solutions provider helping businesses deliver exceptional customer experiences. We specialize in chat support, email support, voice support, and administrative services designed to reduce workload and improve operational efficiency...  View Xassure By EDesk profile

    Top Services:

    • SEO
    • Email Marketing
    • Branding
    • Digital Marketing
    • PPC
    • Show more
    Location
    Simi Valley, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $8/hr
    Minimal Budget
    Under $1,000
  • "Your Trusted Service Partner, Across the Nation."

    "Your Trusted Service Partner, Across the Nation."

    ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...  View ASK 2 PRO profile

    Top Services:

    • Web Development
    • Digital Marketing
    • AI Development
    • HR Outsourcing
    • Customer Support
    • Show more
    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $7/hr
  • From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...  View all reviews

    Top Services:

    • Customer Support
    • BPO
    • Market Research
    • Transcription Services
    • Translation Services
    • Show more
    Location
    New York City, New York
    Number of Employees
    250 - 499
    Average Hourly Rate
    $24/hr
  • Unlocking Human Potential.

    Unlocking Human Potential.

    Welcome to Cornerstone Global HR, your trusted partner for comprehensive HR services. We specialize in delivering tailored solutions to address the unique challenges faced by organizations in talent acquisition, payrolling, employer of record services, onboarding, and more. With our expertise and commitment...  View Cornerstone Global HR profile

    Top Services:

    • HR Outsourcing
    • Business Consulting
    • BPO
    Location
    The Woodlands, Texas
    Number of Employees
    Under 49
  • minubo offers the only complete out-of-the-box BI solution and analytics services for brands and retailers in omnichannel commerce. With our highly standardized and proven solution, we offer unprecedented time-to-operation and insights for every business user at our clients. Supported by our experienced...  View Minubo profile

    Top Services:

    • eCommerce Development
    • BPO
    • Email Marketing
    Location
    Boston, Massachusetts
    Number of Employees
    Under 49
    Average Hourly Rate
    $150/hr
    Minimal Budget
    $50,000 & Up
  • Ecco Is a Leading BPO and Call Center Solutions Provider.

    Ecco Is a Leading BPO and Call Center Solutions Provider.

    Ecco is a Contact center & BPO provider, located in Santiago de los Caballeros, Dominican Republic, since its foundation in 2007 is committed to excellence and innovation, the acquired experience and reputation allow us to build long term relationships with our clients...  View all reviews

    Top Services:

    • Call Centers
    • BPO
    • Digital Marketing
    Location
    Deerfield Beach, Florida
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr
  • Our multidisciplinary teams of professionals leverage a wealth of industry-tailored, practical approaches to help you discover opportunities for your business. Whether your organization is strong and healthy, under stress or facing difficult choices, we work with you to find financial, strategic and...  View all reviews

    Top Services:

    • Accounting
    • BPO
    • Business Consulting
    Location
    Miami, Florida
    Number of Employees
    Under 49
    Minimal Budget
    Under $1,000
  • Providing Exceptional Customer Service

    Providing Exceptional Customer Service

    We Are Known For Providing Exceptional Customer Service.We help clients build their dream customer support team with us. Our mission is to provide exceptional customer support and the back office you need to strengthen and expand your business...  View Firms Desk profile

    Top Services:

    • Call Centers
    • BPO
    • Phone Answering Services
    Location
    New York City, New York
    Number of Employees
    Under 49
  • Strategic Solutions for Businesses & Personal Finance

    Strategic Solutions for Businesses & Personal Finance

    Our firm offers a wide range of services to our individual and business clients. Because our firm is relatively small, our clients benefit by getting personalized, quality service that is beyond comparison...  View all reviews

    Top Services:

    • Business Consulting
    • BPO
    • Accounting
    Location
    Los Angeles, California
    Number of Employees
    Under 49
  • Friendly, Savvy, and Smart Outsourced Customer Service

    Friendly, Savvy, and Smart Outsourced Customer Service

    At the inception of mindStart, we asked ourselves the question “why does customer service outsourcing have such a negative connotation?” We were fed up with lousy experiences and decided to do something about it. At mindStart, our goal is to change the perception of the customer service industry by...  View all reviews

    Top Services:

    • Phone Answering Services
    • BPO
    • Call Centers
    Location
    Austin, Texas
    Number of Employees
    Under 49
  • A Leader in the Contact Center Sector

    A Leader in the Contact Center Sector

    iVox Solutions is a leader in the contact center industry. We offer a full range of customer and technical support services. iVox turns a cost center into a profit center by up selling / cross selling your existing and new clients thereby generating extra revenue while serving your client needs...  View all reviews

    Top Services:

    • Phone Answering Services
    • BPO
    • Call Centers
    Location
    Port St. Lucie, Florida
    Number of Employees
    Under 49
  • Digital Customer Experience. Trust & Safety. AI Services.

    Digital Customer Experience. Trust & Safety. AI Services.

    TaskUs partners with the worlds most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world...  View all reviews

    Top Services:

    • Transcription Services
    • BPO
    • Call Centers
    Location
    New Braunfels, Texas
    Number of Employees
    1000 & Up
  • Bridging Borders, Simplifying Payroll & Compliance.

    Bridging Borders, Simplifying Payroll & Compliance.

    N2S offers global workforce solutions, enabled by local expertise. This done by simplifying the hiring process through extensive payroll support and focus on compliance...  View N2S Global profile

    Top Services:

    • Business Consulting
    • BPO
    • HR Outsourcing
    Location
    Jersey City, New Jersey
    Number of Employees
    1000 & Up
    Minimal Budget
    Under $1,000
  • Streamlined Accounting. Expert Financial Management

    Streamlined Accounting. Expert Financial Management

    Personiv offers flexible outsourced accounting solutions to optimize finance operations and reduce costs. With a dedicated team approach, the firm empowers businesses to refocus on strategic initiatives while handling their day-to-day financial tasks efficiently and professionally. Personiv specializes in...  View all reviews

    Top Services:

    • Accounting
    • BPO
    • HR Outsourcing
    Location
    Austin, Texas
    Number of Employees
    1000 & Up
  • Streamlining Your Revenue, Empowering Your Practice.

    Streamlining Your Revenue, Empowering Your Practice.

    CEOVerge is a trusted leader in medical billing, offering over 25 years of expertise in maximizing revenue for healthcare providers. We streamline the entire revenue cycle, from claim submission to appeals, ensuring fast, accurate payments while letting providers focus on patient care...  View CEOVerge profile

    Top Services:

    • Business Consulting
    • BPO
    • HR Outsourcing
    Location
    Stafford, Virginia
    Number of Employees
    Under 49
    Minimal Budget
    $10,000 - $25,000
  • Hire Your Wiz For Biz

    Hire Your Wiz For Biz

    Staffwiz helps startups and growing businesses hire top-tier global remote talent with up to 70% payroll savings. Choose from fully managed or direct hire models, and start building your remote team in weeks, not months...  View StaffWiz profile

    Top Services:

    • Call Centers
    • BPO
    • Phone Answering Services
    Location
    New York City, New York
    Number of Employees
    100 - 249
    Average Hourly Rate
    $5/hr
  • Creating consistent experiences for all customer channels

    Creating consistent experiences for all customer channels

    Telvista is a premier provider of contact solutions that drive customer loyalty and create competitive advantage for our clients. With our highly trained staff of support professionals, we deliver superior service that protects and promotes our clients'​ brands in the traditional channels and we are...  View Telvista's portfolio  |  View all reviews

    Top Services:

    • HR Outsourcing
    • Phone Answering Services
    • BPO
    Location
    Dallas, Texas
    Number of Employees
    Under 49
    Portfolios Count
    1 Project Listed

BPO Services FAQs

What services do BPO companies in the USA typically provide?

US BPO providers support businesses across front-office, back-office, and operational functions, including: 

  • Customer support and call center services across phone, chat, and email. 
  • Back-office services such as data entry, billing, payroll, and document processing. 
  • Finance and accounting support, including bookkeeping, AP and AR, and reporting. 
  • Human resources outsourcing covering recruitment support, onboarding, and HR administration. 
  • IT and technical support, including help desk and application support. 
  • Sales and lead generation service,s such as appointment setting and CRM management. 
  • Marketing operations support, including campaign execution and analytics. 
  • Industry-specific services for healthcare, legal, and financial operations. 

How much does it cost to hire a BPO company in the USA?

Based on DesignRush portfolio data, hiring a BPO company in the USA costs between $90 and $100 per hour, depending on service type, specialization, and delivery model. 

Project-based pricing: 

  • Small projects: $20,000 to $25,000 for short-term or limited-scope support, usually 2 to 6 months. 
  • Mid-range contracts: $25,000 to $100,000 for ongoing back office, customer support, or healthcare billing over 6 to 18 months. 
  • Large-scale programs: $100,000 to $500,000+ for long-term, multi-team operations such as customer service, sales support, or medical billing. 
  • Enterprise-level BPO: $1 million+ annually for high-volume, regulated, or fully managed operations. 

In practice, most US BPO contracts fall between $25,000 and $250,000, with pricing driven by workload volume, service complexity, and contract duration. 

Which industries most commonly use BPO services in the US?

BPO companies most commonly serve

  • Information technology, with 77% of organizations outsourcing IT infrastructure and 72% outsourcing application and software development. 
  • Healthcare and medical billing, including claims processing, coding, and patient support. 
  • Finance and accounting, where 54% outsource finance functions, and 60% outsource tax-related processes. 
  • Legal services, with 68% of organizations are outsourcing legal and compliance tasks. 
  • Customer service and helpdesk operations, supported by 65% outsourcing of helpdesk and end user computing. 
  • Human resources, with 57% outsourcing HR functions such as payroll and benefits administration. 
  • Data and analytics are outsourced by 72% of organizations to improve reporting and decision-making. 
  • Retail, ecommerce, and back-office operations, including order management, procurement at 49%, and supply chain support at 52%

What outsourcing models do US-based companies typically offer?

They typically offer these outsourcing models

  • Onshore outsourcing with US-based teams. 
  • Nearshore outsourcing using teams in nearby regions. 
  • Offshore outsourcing for cost-sensitive, high-volume work. 
  • Dedicated team models for long-term operations. 
  • Project-based outsourcing for fixed scope work. 
  • Hybrid models combining multiple delivery locations and pricing structures. 

How do businesses measure ROI when outsourcing to a BPO partner?

Businesses measure performance and ROI by tracking: 

  • Service level agreements such as response time, resolution time, and accuracy. 
  • Cost savings compared to in-house staffing and operations. 
  • Productivity metrics like volume handled per agent or per hour. 
  • Quality scores including error rates, compliance, and customer satisfaction. 
  • Revenue impact for sales, retention, or collections focused programs. 
  • Regular reporting, benchmarking, and quarterly performance reviews. 

About The Author and Expert Reviewer

Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.

Gianluca Ferruggia is a seasoned digital marketer with over ten years of experience. Starting with PPC, he effectively expanded his expertise to include SEO, sales, business development, and product. He is currently the General Manager at DesignRush, where he leads a team of over 100 professionals, oversees business operations, and develops strategies that achieve business goals. In just a few years, he grew the company's agency network to over 30,000, making it one of the leading B2B marketplaces that connect businesses with agencies.