The top BPO agencies in 2026 are Loomer (Pty) Ltd, Clockwise Software, and DGC BPO Service, selected from 15 agencies vetted by DesignRush on the basis of verified client reviews (4.5 avg. rating), project outcomes and industry expertise. Loomer (Pty) Ltd leads the ranking for BPO, followed by Clockwise Software and DGC BPO Service.
Reviews undergo a stringent verification process to ensure reliable information about each agency from verified past clients. We’ve updated our Average Star Rating system to give you the most accurate summary of all client reviews. Read more.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
Software development with predictable timelines & costs
Clockwise Software is a digital product development company with 10+ years in the market and 200+ delivered solutions across SaaS, ERP, Logistics, MarTech, and HealthTech. Senior engineers, product thinking, and reliable delivery with under 10% variance on CPI/SPI across projects...
Top Services:
Software Development
Mobile App Development
Staff Augmentation
IT Services
AI Development
Show more
Location
Edinburgh, United Kingdom
Number of Employees
50 - 99
Average Hourly Rate
$50/hr
Minimal Budget
$50,000 & Up
Portfolios Count
24 Projects Listed
Clockwise Software Services
Software Development
Mobile App Development
Staff Augmentation
IT Services
AI Development
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Johnson & Johnson
Eventbrite
SegmentAI
Knocking
KP Technology GmbH
Data sourced from the agency's DesignRush profile
Clockwise Software Reviews & Testimonials
Elliot Jacobs Review from Google
5.0★
Elliot Jacobs's Review Sourced from Google
We run a SaaS platform for PR reporting. It’s our first time working with an external development team after years of in-house. We made the shift to get more flexibility and to have dedicated capacity for building out a suite of new features on top of our product.The work is R&D by nature, so specs change, and priorities shift. Clockwise Software has always been flexible about that and scaled up when we needed more people involved. What else stood out is the team's experience. Our codebase spans multiple services with a fair amount of legacy code. They have people who've clearly worked across different codebases before, and it showed in how quickly they got productive.Our engagement is ongoing. We launched the new features, ran a beta, and opened it up to the full market. ARPC has increased since launch, a clear sign to us that the work landed well with customers.
Lukas Nchimbi Review from Google
5.0★
Lukas Nchimbi's Review Sourced from Google
Hired them to build an AI feature on top of our internal system, basically an assistant so our team could ask questions and get info from our data instead of digging through it manually. Took about 8 weeks. Works exactly how we needed it to. Their team was upfront about the limitations early, which I actually respected.
Arav kumar Review from Google
5.0★
Arav kumar's Review Sourced from Google
Great software company with a professional and knowledgeable team. Their solutions are reliable, user friendly, and delivered with excellent communication and support.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...
Top Services:
BPO
Call Centers
Customer Support
Phone Answering Services
Digital Marketing
Show more
Location
New York City, New York
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
DGC BPO Service Services
BPO
Call Centers
Customer Support
Phone Answering Services
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Affordable Data entry services and solutions for your business
virtualousPRO offers affordable, high-quality data entry services enabling SMEs to outsource key needs. Our end-to-end data management spans collecting, processing, integrating into CRMs cleanly formatted info ready to fuel decisions and growth. Cross-checking for accuracy, custom daily reporting, s...
Top Services:
BPO
Market Research
Digital Marketing
Email Marketing
Transcription Services
Show more
Location
Guwahati, India
Number of Employees
50 - 99
Average Hourly Rate
$4/hr
Minimal Budget
Under $1,000
Portfolios Count
2 Projects Listed
virtualousPRO Services
BPO
Market Research
Digital Marketing
Email Marketing
Transcription Services
Translation Services
Customer Support
Software Testing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Rater8
Incisive Edge
Luvix
Data sourced from the agency's DesignRush profile
virtualousPRO Reviews & Testimonials
OZIOMA EZEUGO CEO at DeeoTech
5.0★
Data Entry Review from OZIOMA EZEUGO
Abhijit and His Team in virtualousPRO worked dedicatedly to deliver exceptional data entry and lead generation services for my brand. They maintained high level of accuracy and precision. I highly recommend them for similar services.
Justin Sabree CEO at ShypRight Holdings, LLC
5.0★
Data Entry Review from Justin Sabree
My number one go to company for projects that require a more detailed and professional approach. Excellent customer service! Thanks VirtualousPRO!
Village Rain Diaries Review from Google
5.0★
Village Rain Diaries's Review Sourced from Google
I’ve used virtualousPRO’s B2B list building services multiple times, and they’ve consistently exceeded my expectations. The data was accurate, well-organized, and delivered on time—every time. What stood out the most was their attention to detail and willingness to understand exactly what I needed. No fluff, no overpromising—just solid, reliable work. Highly recommend them to anyone looking for dependable lead generation support.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
mNotify helps businesses transform communication into digital growth. We are a software development company who provides customer engagement solutions including Custom Software Development, Bulk Messaging Solutions, AI Chatbot development, Call Center solutions and AI Powered automation. Our solutions enable...
Top Services:
Web Design
UI/UX Design
eCommerce Development
Web Development
WordPress Website Design
Show more
Location
Accra, Ghana
Number of Employees
Under 49
Average Hourly Rate
$75/hr
Minimal Budget
$1,000 - $10,000
mNotify Company Limited Services
Web Design
UI/UX Design
eCommerce Development
Web Development
WordPress Website Design
IoT
AI Development
Software Development
BPO
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
GT Bank (GTCO)
Ghana National Association of teachers (GNAT)
University of Ghana Business School
GIZ Ghana
USAID
Solidaridad Ghana
Kwame Nkrumah University of Science and Technology
Roverman Productions
Globe Productions
The OR Foundation
Data sourced from the agency's DesignRush profile
mNotify Company Limited Reviews & Testimonials
Kpabu Francis Review from Google
5.0★
Kpabu Francis's Review Sourced from Google
It is a good channel to remind your customers of your business about their arrears or outstanding debts.
Simon Akwasi Agyei Review from Google
4.0★
Simon Akwasi Agyei's Review Sourced from Google
I like your services, however it will be of a great help if you give an option where you have data of phone numbers already, where someone can do a bulk messaging to.Also, my account was restricted for reminding a client of a bill they supposed to pay, which is quite not fair...I don't remember being given a note that you can't sent reminders on bills.
Abdul-Rahaman Abdul-Razak Review from Google
3.0★
Abdul-Rahaman Abdul-Razak's Review Sourced from Google
I organized an important program which requires a draft of a name as sender's name. To my surprised, you never fulfilled that for me. I complained thinking of having a redress and was ignored. If you have any doubt of your client, you have several ways of getting to know him better. In as much you do business, the customer has a right.Though I have really enjoyed your services earlier before that incident.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Prepare your prop firm launch with reliable technology solutions that support every stage of your business. Execurve offers white label platforms, CRM systems, trading tools, and operational features to help entrepreneurs establish and manage successful prop firms...
Top Services:
Digital Services
Public Relations
Branding
Design Services
Logo Design
Show more
Location
Tallinn, Estonia
Number of Employees
100 - 249
Average Hourly Rate
$1000/hr
Minimal Budget
$10,000 - $25,000
Execurve Services
Digital Services
Public Relations
Branding
Design Services
Logo Design
Product Design
Reputation Management
Digital Strategy
Business Consulting
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Remote Staff.ie is an Irish remote staffing agency connecting businesses with pre-vetted South African professionals. All candidates are fluent English speakers who work standard Irish business hours, making collaboration seamless. With no PAYE, PRSI, or pension obligations, Irish companies can access quality...
Top Services:
HR Outsourcing
BPO
Customer Support
Location
Dublin, Ireland
Number of Employees
Under 49
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Remote Staff Services
HR Outsourcing
BPO
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Scalable BPO Services To Support Your Business Operations
Call Point Business Solutions Ltd. is a business process outsourcing company established in 2017. The company provides customer-facing, administrative, technical, financial and sales support services to international businesses...
Top Services:
Digital Services
Digital Strategy
Reputation Management
BPO
Call Centers
Show more
Location
Comanche, Texas
Number of Employees
50 - 99
Average Hourly Rate
$5/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Call Point Business Solutions Ltd. Services
Digital Services
Digital Strategy
Reputation Management
BPO
Call Centers
Market Research
Staff Augmentation
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Yobo AI Phoneline
All-Ways Green Services
Century Building Maintenance
Data sourced from the agency's DesignRush profile
Call Point Business Solutions Ltd. Reviews & Testimonials
Ayon Review from Google
5.0★
Ayon's Review Sourced from Google
My tenure at Call Point Business Solutions (CPBS) has been a cornerstone of my professional development. The company cultivates a high-caliber environment characterized by robust mentorship, collaborative teamwork, and continuous learning. I highly recommend CPBS to any professional seeking an progressive, growth-oriented workplace that actively invests in its talent...!
Iftekhar Mithu Review from Google
5.0★
Iftekhar Mithu's Review Sourced from Google
The training session conducted by Sam Bhai, I have been trained by him and was far from a typical, mundane lecture. His approach to learning was refreshingly interactive, engaging participants through thought-provoking discussions, group activities, and real-world examples. This hands-on approach created an immersive learning environment and made the training both enjoyable and memorable
Josh Caruana Review from Google
5.0★
Josh Caruana's Review Sourced from Google
⭐⭐⭐⭐⭐Call Point Business Solutions (CPBS) has provided me with an excellent professional environment to learn, grow, and develop my communication and sales skills. The company maintains a supportive culture where teamwork, continuous learning, and performance are highly valued.The management and senior team members are always willing to guide and mentor employees, creating opportunities for both personal and professional growth. I have gained valuable experience working with talented colleagues and appreciate the positive work atmosphere.I am proud to be part of CPBS and would highly recommend it to anyone looking for a dynamic and growth-oriented workplace.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
We are a UK-registered studio that builds software and draws illustration, with both sitting in one team rather than two suppliers.Unusually for this industry, our prices are published on our own website. A landing page is 600 pounds, a five page site is 1,200, an app MVP is 5,400. Illustration starts at...
Top Services:
Graphic Design
Web Design
Web Development
WordPress Website Design
Mobile App Development
Show more
Location
United Downs, United Kingdom
Number of Employees
Under 49
Average Hourly Rate
$38/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
M.Y Techlancers Ltd Services
Graphic Design
Web Design
Web Development
WordPress Website Design
Mobile App Development
Software Development
AI Development
BPO
Call Centers
eCommerce Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
LMS is unique in her way of operating. We implement High Performance Work Systems, driven by innovative thinking. This allows us to prioritize the Quality and Quantity of our services. Our skilled workforce is eager to get the job done!...
Top Services:
Call Centers
Phone Answering Services
BPO
Customer Support
HR Outsourcing
Show more
Location
Paramaribo, Suriname
Number of Employees
100 - 249
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
Logical Moderator Solutions Services
Call Centers
Phone Answering Services
BPO
Customer Support
HR Outsourcing
Public Relations
Business Consulting
Managed Services
Big Data Analytics
Digital Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
WiseLex BPO Solutions is a dynamic and client-focused business process outsourcing company, specializing in interpretation, translation, and back-office support. With a team of skilled professionals across multiple languages Including Haitian Creole, French and Spanish and more...
Top Services:
Translation Services
HR Outsourcing
Call Centers
BPO
Transcription Services
Show more
Location
San Cristóbal, Dominican Republic
Number of Employees
100 - 249
Average Hourly Rate
$8/hr
Minimal Budget
$1,000 - $10,000
WiseLex BPO Solutions Services
Translation Services
HR Outsourcing
Call Centers
BPO
Transcription Services
Customer Support
Phone Answering Services
Accounting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Mysoft Heaven (BD) Ltd. is a Top Software Development Company with 15+ years of excellence. We specialize in enterprise-grade solutions like ERP, FinTech, e-Governance, and HRMS (HR Sheba). Our scalable SaaS platforms and Cyber Security solutions empower global organizations...
Top Services:
Web Development
Digital Marketing
Mobile App Development
Software Development
Staff Augmentation
Show more
Location
Mirpur, Bangladesh
Number of Employees
250 - 499
Average Hourly Rate
$50/hr
Minimal Budget
$25,000 - $50,000
Mysoft Heaven Services
Web Development
Digital Marketing
Mobile App Development
Software Development
Staff Augmentation
BPO
HR Outsourcing
Web Design
Digital Services
SEO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Land Reforms Board, Ministry of Land
Bangladesh Agricultural Development Corporation
Bangladesh Scout, Ministry of Education
Bangladesh Bureau of Statistics (BBS)
a2i & UNDP
JICA+ NILG
Bangladesh Trade and Tariff Commission, Segunbagic
Alliance Group, Bangladesh
Centre for the Rehabilitation of the Paralyzed
JT Enterprises
Data sourced from the agency's DesignRush profile
Mysoft Heaven Reviews & Testimonials
Jahidul Islam Review from Google
5.0★
Jahidul Islam's Review Sourced from Google
Coordination-focused role with cross-team interactionPros:Regular interaction with developers, clients, and management helps build strong communication and coordination skills.Cons:Managing multiple stakeholders at the same time can be challenging.Advice to Management:Clearer role boundaries would help reduce dependency-related delays.
SAHED HOSHEN Review from Google
5.0★
SAHED HOSHEN's Review Sourced from Google
"Choosing Mysoft Heaven (BD) LTD was the best decision! They combined innovation with flawless execution, delivering our project on time and beyond our expectations. Amazing work!"
SM Nasim Abbas Review from Google
5.0★
SM Nasim Abbas's Review Sourced from Google
"I've been using There software for my small business, and I can't imagine going back to the old way of doing things. It has simplified so many tasks, saving me hours of work each week. Their support team is always there to help if I need anything!"
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Empowering businesses with AI BPO, software development & IT staffing solutions across the globe.
TotalTech Global Limited (TTG) is a registered, premium provider of Business Process Outsourcing (BPO), Custom Software & App Development, and IT Resource Augmentation solutions.With a team of industry experts and 100+ successful projects globally, we help businesses cut costs, scale faster, and deliver...
Top Services:
Digital Services
Web Development
eCommerce Development
Software Development
AI Development
Show more
Location
Dhaka, Bangladesh
Number of Employees
Under 49
Average Hourly Rate
$7/hr
Minimal Budget
$1,000 - $10,000
TotalTech Global Limited Services
Digital Services
Web Development
eCommerce Development
Software Development
AI Development
Mobile App Development
BPO
Customer Support
IT Services
Staff Augmentation
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
What you pay depends on the contract structure. There are four main models:
An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
$8 to $15 offshore
$20 to $30 nearshore
$40 to $60+ onshore
Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
Bringing in temporary agents
Moving staff from quieter channels to busier ones
Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
4.8
4.8-preview-webp.webp)
