The top BPO agencies in 2026 are Addlium, Callbox, and Belkins, selected from 68 agencies vetted by DesignRush on the basis of verified client reviews (4.5 avg. rating), project outcomes and industry expertise. Addlium leads the ranking for BPO, followed by Callbox and Belkins.

# Agency Rating Min project Hourly Location
1 Addlium 5.0 (62) $1,000 - $10,000 $25/hr Kyiv, Ukraine
2 Callbox 4.8 (5) Inquire Inquire Los Angeles, California
3 Belkins 4.9 (16) $1,000 - $10,000 $50/hr Dover, Delaware
4 Appointment Setter Online 4.8 (5) Inquire $5/hr Albany, New York
5 Uniquesdata 4.9 (14) Under $1,000 $5/hr Ahmedabad, India
4.5 avg. rating from 490 verified reviews
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Reviews undergo a stringent verification process to ensure reliable information about each agency from verified past clients.
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Best BPO Providers

DesignRush evaluates BPO providers based on verified client reviews, service capabilities, industry experience, and operational performance. Some placements may be paid.

  • Implementing Social Selling Approach to Boost B2B Sales

    Addlium is your trusted partner for outsourced sales and lead generation services. We help B2B companies enrich their pipeline and boost sales consistently...

    Location
    Kyiv, Ukraine
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    36 Projects Listed

    Addlium Services

    • BPO
    • Content Marketing
    • Business Consulting
    • Market Research
    • Social Media Marketing
    • Email Marketing
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Artlook Studios
    • Renedes
    • Tehnotable
    • C-Job
    • AGT Plus
    • Pitaya
    • Headway English School
    • Duran Lubricants
    • Astron
    • Fosser
    Data sourced from the agency's DesignRush profile

    Addlium Reviews & Testimonials

    • Darina Yatsuk
      Darina Yatsuk Head of Partnership at Voice Marketing
      5.0

      LinkedIn Review from Darina Yatsuk

      Addlium is a focused and highly competent team with a strong understanding of LinkedIn marketing, B2B communication, and social selling. As a performance marketing agency, we especially appreciate partners who can connect their work with wider business and sales objectives rather than treating marketing channels separately. The Addlium team communicates clearly, approaches discussions in a structured way, and demonstrates a practical understanding of how companies can use LinkedIn to strengthen their positioning, reach relevant decision-makers, and create new business opportunities. Their expertise complements broader digital marketing activities, particularly for B2B companies with complex services and longer sales cycles. We also value their professional attitude and openness to collaboration. Addlium has built a clear specialization and a well-defined approach to LinkedIn, which makes them a reliable partner for businesses that want to develop this channel systematically.

    • Anastasiia Baistriuchenko
      Anastasiia Baistriuchenko Head of Business Development at Glass Art Stories
      5.0

      Social Media Consulting Review from Anastasiia Baistriuchenko

      We worked with Addlium on building a LinkedIn-based B2B strategy. The team helped us define our ICP, optimize profiles, and create a structured outreach process. The most valuable part was turning scattered efforts into a clear system we can now scale internally.

    • Ilya Rak
      Ilya Rak CEO at Muraha Marketing Agency
      5.0

      LinkedIn Review from Ilya Rak

      We've established a strong and effective partnership with Addlium, consistently referring clients to collaborate in elevating their digital brand presence. By combining our complementary strengths, we deliver high-impact, synergistic B2B marketing projects. Addlium leads on LinkedIn strategy, content creation, and lead generation, ensuring comprehensive marketing support for our clients. As a result of this collaboration, we've seen steady improvements in lead quality, SSI scores, audience engagement, and ultimately, sales conversions.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Grow Your Sales Pipeline With Human + AI

    Founded in 2004 and headquartered in Encino, California, Callbox Inc. is a global leader in outsourced B2B lead generation, appointment setting, and event marketing. With over 20 years of experience and a multilingual team servicing APAC, LATAM, and EMEA, the agency supports medium-sized businesses to...

    Location
    Los Angeles, California
    Number of Employees
    500 - 999
    Portfolios Count
    100 Projects Listed

    Callbox Services

    • Managed Services
    • Cloud Consulting
    • Digital Marketing
    • ERP Consulting
    • CRM Consulting
    • BPO
    • Event Marketing
    • SEO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Amazon
    • Google
    • Microsoft
    • Workday
    • SAP
    • Telefonica
    • Zendesk
    • opentext
    • Yandex
    • NEC
    Data sourced from the agency's DesignRush profile

    Callbox Reviews & Testimonials

    • Joachim Fong
      Joachim Fong Regional Marketing Specialist at Malvern Panalytical
      5.0

      Lead Generation Review from Joachim Fong

      For the past year, Callbox has provided us with satisfactory lead generating and lead nurturing services. They were instrumental in securing attendees for our events, scheduling client appointments and facilitating the sale of one of our benchtop systems. Their professionalism in conveying our product attributes and valued solutions to prospective customers has brought us results.

    • Jonathan Anderson
      Jonathan Anderson Owner at ABS
      5.0

      Lead Generation Review from Jonathan Anderson

      I’ve used Callbox now for about four months for my internet marketing company. The first two months they did not pay off. However with some additional training on my part, they started to close a higher percentage of my target audience. They’re really smart, nice and are really working hard to keep my business. My dedicated team keeps me up-to-date through frequent communications. My R.O.I is getting stronger and my CPA is starting to drop.

    • Ted Calvin
      Ted Calvin Co-Founder & Vice President at Charted Energy
      5.0

      Appointment Setting Review from Ted Calvin

      Charted Energy has enjoyed a productive relationship with Callbox. They have done a great job of helping us target prospects within the markets we serve as well as qualify leads and set up appointments with decision-makers. Callbox has generally exceeded the number of leads per week we expected and provides a good value by enabling our inside sales team.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Close more deals with ROI-focused lead acquisition

    Belkins is a B2B lead generation and #1 appointment setting agency helping companies build predictable pipeline through omnichannel allbound strategies. Belkins combines strategy, AI-backed outreach, and GTM expertise to drive long-term revenue growth across 50+ industries...

    Location
    Dover, Delaware
    Number of Employees
    250 - 499
    Average Hourly Rate
    $50/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    18 Projects Listed

    Belkins Services

    • Email Marketing
    • BPO
    • CRM Consulting
    • Business Consulting
    • Direct Marketing
    • Digital Marketing
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Sekisui
    • MONA Payment
    • Cengage
    • CitrusAd
    • OpenTeleHealth (OTH)
    • BinarApps
    • DonorBox
    • Simply NUC
    • Grafi AI
    • YorkTest
    Data sourced from the agency's DesignRush profile

    Belkins Reviews & Testimonials

    • Patrick Benasillo
      Patrick Benasillo CCO, EVP & Co-Founder at Visual Graphic Systems
      5.0

      Lead Generation Review from Patrick Benasillo

      Belkins nailed project management. Each stage of the outbound funnel was thoroughly calculated, allowing us to use data-driven insights to make informed decisions and making sure both sides implemented strategies effectively. Communication was clear and proactive, and they maintained full transparency throughout the process. In the first month, we closed our first contract, which was a promising start. Belkins helped us build a robust sales pipeline. Currently, we have four opportunities at the proposal stage, averaging $85K, with the potential for these contracts to grow up to $150K. We didn't expect to close deals and contracts so quickly. Belkins exceeded our expectations by not only creating a solid base for future work but also securing contracts right off the bat. Their ability to deliver quick and substantial results was very impressive.

    • Rafael
      Rafael Co-CEO at Outstaff Company
      5.0

      Appointment Setting Review from Rafael

      Belkins played a crucial role in refining our customer profile and identifying key features of our ideal buyer. It meticulously researched relevant leads to construct a targeted contact list. Our partnership with Belkins commenced in May 2023, and by February 2024, it secured 51 appointments for us. With an impressive 43% open rate and a 3.7% reply rate, we exclusively focused on the United States market and the architecture industry. Thanks to Belkins' efforts, we expanded into the Canadian market and explored opportunities in other industry sectors. Hiring Belkins as our lead generation specialist ensured a consistent influx of new clients. We were impressed with the agency's efficient strategies.

    • Allison Hill
      Allison Hill Business Development Manager at IT Services Company
      5.0

      Lead Generation Review from Allison Hill

      Belkins helped us define our ideal customer and find the right leads. They created targeted email sequences that highlighted our value in different ways. We started our collaboration 6 months ago and Belkins set 36 appointments for us. We saw a 57% open rate and a 5-6% reply rate. We focused on the U.S. market but now we're starting to expand to Canada and some European countries.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • We Book the Meetings, You Close the Deal.

    A powerhouse team that takes the headache out of prospecting by booking qualified, high-intent sales appointments for businesses. We don't just generate leads, we deliver sales-ready conversations straight to your calendar...

    Location
    Albany, New York
    Number of Employees
    500 - 999
    Average Hourly Rate
    $5/hr
    Portfolios Count
    8 Projects Listed

    Appointment Setter Online Services

    • BPO
    • Phone Answering Services
    • Customer Support
    • Digital Marketing
    • Social Media Marketing
    • PPC
    • Email Marketing
    • Content Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Trainual Inc
    • 15Five
    • electrIQ marketing
    • YCharts
    • PERQ
    • GMass
    • Heinz Marketing Inc
    • Arch-Con Corporation
    Data sourced from the agency's DesignRush profile

    Appointment Setter Online Reviews & Testimonials

    • Eli Hamilton
      Eli Hamilton Sr. Director of eCommerce at Intelligentsia Coffee Inc.
      5.0

      Customer Support Review from Eli Hamilton

      This company has delivered exceptional customer support services that made a noticeable impact on our overall workflow and customer satisfaction. From day one, their team demonstrated professionalism, responsiveness, and a genuine commitment to representing our brand with care. They handled customer inquiries promptly, clearly, and with an impressive level of empathyensuring that every interaction felt personalized and attentive. One of the things we appreciated most was their ability to quickly understand our products, processes, and communication tone. They not only answered questions efficiently but also helped educate our customers, resolve issues with patience, and maintain a positive experience even in challenging situations. Their follow-up processes were consistent, their communication was always organized, and their ability to manage high volumes of inquiries without compromising quality truly stood out. They became a seamless extension of our internal team, reducing our workload and allowing us to focus on growth while knowing our customers were in excellent hands. Their dedication, reliability, and customer-first approach made the entire partnership incredibly valuable. We highly recommend their customer support services for any business looking to elevate its service experience.

    • Romain Devisme
      Romain Devisme Executive Director at Havas Events Shanghai
      5.0

      Back Office Outsourcing Review from Romain Devisme

      We hired Assistant Setter Online for: contracted customer support solution shrinking customer querie volume Being an agency involved in the business of advertising and marketing we were ramping up our efforts in terms of campaigning Assistant Setter Online does all our inbound processing, phone, chat and e mail support. They started employment with us on test basis initially and during their 2- week onboarding process they did so with our front-line team which was structured. We gave them tours of our products, tone of voice, brand guidelines and escalation workflows. All the traffic entering their channel is currently managed by their team, all the outbound communication is done via RingCentral and they also integrated Tawk.to live chat support on our site, increasing the level of engagement and conversion. After working with Appointment Setter Online, we now have quantitative indicator of results in customer satisfaction levels. They always provide a high level of support and it has saved us a considerable amount of overhead costs in the process of hiring, training and retaining in-house personnel. We would in fact expect savings of 50 percent or more. They have been extremely reactive and structured.

    • Raul Vizcaino
      Raul Vizcaino Operations Manager at Supermarket Source Inc
      5.0

      Appointment Setting Review from Raul Vizcaino

      I am the Operations Manager at Supermarket Source Inc, We empower our customers to excel by providing top-notch equipment and design services to the food retail industry. We needed help with B2B appointment setting and sales closing to increase our revenue and sales, Appointment Setter Online provides B2B appointment-setting services. We provide our company's data, and the team helps us with email, chat, and phone calls. We pay $1,000 for each agent, Appointment Setter Online has increased our sales by 22% so far. The quality of their work exceeds our expectations, Appointment Setter Onlines project manager always contacts us through WhatsApp, Slack, and email. We use High Level to arrange the leads and Google Sheets to maintain records and updates of the sales and leads, Were satisfied with the quality of the team, and they've actually increased our sales.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Your trusted Data Entry Outsourcing & Web Research Partner

    Uniquesdata is a global data management outsourcing company providing a wide range of solutions, including data entry, market research, data digitization, data processing, data conversion, data analytics, scanning and indexing, and web research services...

    Location
    Ahmedabad, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $5/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    20 Projects Listed

    Uniquesdata Services

    • BPO
    • Market Research
    • Transcription Services
    • Logo Design
    • Branding
    • Graphic Design
    • Digital Services
    • Digital Marketing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Fashion Next Door
    • Diligent
    • NewsBytes
    • HeirSearch
    • Nxstar Systems inc.
    • SaR Technologies
    • ACE & Company
    • CXO Nexus
    • CenturyGoal
    • BRUCELLI
    Data sourced from the agency's DesignRush profile

    Uniquesdata Reviews & Testimonials

    • Chris Robert
      Chris Robert General Manager at Downer
      5.0

      IT Services Review from Chris Robert

      Replacing a less knowledgeable vendor, Uniquesdata has been providing IT and consulting services, managed multiple migration projects, upgrades, and assisted with a disaster recovery and business continuity plan.

    • Mark Steve
      Mark Steve Co-Founder at Wiser AI
      5.0

      BPO Review from Mark Steve

      Uniquesdata provided lead generation services to a Wiser analyzes The team created the strategy, analyzed leads, and delivered a list of prospects. Uniquesdata are really easy to work with because they were organized, met deadlines, and stayed on budget. We stayed in touch really easily without any problems.

    • Benson Johnson
      Benson Johnson International engineer at SAIC
      5.0

      BPO Review from Benson Johnson

      Uniquesdata continues to provide reliable data management support and exhibits a strong understanding of the project's scope and requirements. The team delivers on time and is always eager to assist. The client commends the team's great company culture and strong work ethic. What truly impressive about Uniquesdata was their unwavering commitment to our success. They went beyond being an outsourcing provider; they became a genuine partner invested in our growth. Their ability to understand our unique business requirements and adapt their strategies accordingly was highly impressive.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • End-to-end CX solutions that delight customers.

    Make customer experience your strongest competitive advantage. CX forms the beating heart of Business Process Management, delivering success by boosting customer retention and ensuring less costly, more efficient operations...

    Location
    Lexington, Kentucky
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    17 Projects Listed

    Helpware Services

    • Customer Support
    • BPO
    • Call Centers
    • Phone Answering Services
    • Business Consulting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • DoorDash
    • PureCars
    • Headspace
    • Microsoft
    • Google
    • CompIQ
    • Samsara
    • Jam City
    • RestoraPet
    • HealthComp
    Data sourced from the agency's DesignRush profile

    Helpware Reviews & Testimonials

    • Maria Maidana
      Maria Maidana Customer Onboarding & Enablement Manager at SquadLocker, Inc
      5.0

      Customer Support Review from Maria Maidana

      Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!

    • Brian Agee
      Brian Agee Director of Sales & Marketing at Petro Towery
      5.0

      Web Design Review from Brian Agee

      My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.

    • Brian Lubeck
      Brian Lubeck Broker at Cypress Property Group
      5.0

      Virtual Assistant Review from Brian Lubeck

      Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Your On-Demand Sales Team

    Martal Group is an award-winning B2B lead generation and sales agency specializing in scaling tech businesses. Since 2009, our top-performing sales executives have been instrumental in generating qualified leads for over 2,000 B2B organizations, ranging from startups to Fortune 500 companies...

    Location
    Toronto, Canada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $45/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    5 Projects Listed

    Martal Group Services

    • Email Marketing
    • Digital Marketing
    • Social Media Marketing
    • BPO
    • Digital Strategy
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Clickworker.com
    • Incentives-Solutions.com
    • Semasio.com
    • Kipod.com
    • Favendo.com
    • Weezmo.com
    • Intech-Global.com
    • NemoNano.com
    • Indoorgo.com
    • Vidmind.com
    Data sourced from the agency's DesignRush profile

    Martal Group Reviews & Testimonials

    • Nidhi Jaiswal
      Nidhi Jaiswal Marketing Executive at Social Frontier
      5.0

      Marketing Review from Nidhi Jaiswal

      From the very start, their team was very professional, communicated in a timely manner, and was very familiar with B2B lead generation. We were just surprised at their team culture and their desire to work hand-in-hand with our team. It felt like they were not an external vendor but a true partner in all respects. Throughout our working time together, Martal always produced excellent work while keeping us informed and engaged. They are solution-oriented, proactive, and willing to share ideas that enhance performance. It is not often that you find a team that is so concerned about your success. What we value most is their honesty and commitment to building something that will last. They don't seek quick wins but work to build outcomes that last and can potentially expand. With their experience combined with a well-structured plan, they are a reliable and outcome-driven collaborator. If you need to reach more customers and you would like to have a company that is concerned about your success, you can rely on Martal Group. We highly recommend that you use their services.

    • Anas Aftab
      Anas Aftab Outreach Manager at Get Pro Links
      5.0

      Digital Marketing Review from Anas Aftab

      Working with Martal Group has been an absolute pleasure. Their team is collaborative and transparent and consistently delivers on their commitments with professionalism and expertise. From the start, it was clear they are passionate about building meaningful and lasting business relationships. What stands out most is their willingness to go above and beyond. Whether its sharing valuable insights, offering timely support, or simply being approachable and helpful, Martal Group has proven to be a reliable partner. Their depth of knowledge in the B2B space, paired with a genuine dedication to helping businesses grow, makes them a standout organization. If you're looking for a team that values collaboration, transparency, and long-term success, Martal Group is an excellent choice.

    • Doug McLean
      Doug McLean VP of Global Sales and Channels at Complete EDI
      5.0

      Call Centers Review from Doug McLean

      Martal Group was able to facilitate Complete EDI’s first ever outbound lead generation efforts in the company’s history. Following the onboarding process, Martal was able to deliver 2 sales-qualified leads within the second week of campaigns and by the end of the 3 month pilot period had 14 sales-qualified leads.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Resource Augmentation Company For Funded Startups

    Our technical excellence ensures that we ignite innovation while safeguarding your MVPs through cost-effective resources...

    Location
    Kuala Lumpur, Malaysia
    Number of Employees
    50 - 99
    Average Hourly Rate
    $15/hr
    Minimal Budget
    $10,000 - $25,000
    Portfolios Count
    18 Projects Listed

    Blue Orbits Services

    • Mobile App Development
    • Web Development
    • BPO
    • Software Testing
    • Software Development
    • VR/AR
    • AI Development
    • eCommerce Development
    • Web Design
    • UI/UX Design
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • IT Industry
    • Funded Startups
    • Custom Software Development
    • Incubators and Startup accelerator
    Data sourced from the agency's DesignRush profile

    Blue Orbits Reviews & Testimonials

    • Bushra Helen
      Bushra Helen Assistant Manager at Noe Restaurant & Bar
      5.0

      eCommerce Development Review from Bushra Helen

      Blue Orbits seems to be very expert in designing E-commerce systems, they not only suggested us the best approach but also helped us launching and integrate our store. Thank you.

    • Garrett Bernardo
      Garrett Bernardo CEO at NOVUS
      5.0

      Mobile App Development Review from Garrett Bernardo

      We wanted a QR based digital wallet and they delivered the exact solution that we wanted. Thank you team Blue Orbits, I will be definitely hiring you for the next task we have.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • We Drive Success.

    Established in 2009, Unity Communications is a US-based Business Process Outsourcing (BPO) company specializing in sales, technical support, customer service and administrative support services...

    Location
    Gilbert, Arizona
    Number of Employees
    500 - 999
    Average Hourly Rate
    $9/hr
    Portfolios Count
    3 Projects Listed

    Unity Communications Services

    • BPO
    • Customer Support
    • Business Consulting
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • AT&T
    • Microsoft
    • Konica Minolta
    • Amazon
    • First American
    • Altaworx
    • Zontre
    • Sandler Partners
    • Intuit QuickBooks
    • Fleet Complete
    Data sourced from the agency's DesignRush profile

    Unity Communications Reviews & Testimonials

    • Matt Schnurr
      Matt Schnurr Director of IT at RingCentral
      5.0

      IT Services Review from Matt Schnurr

      As a RingCentral partner, Unity Communications provides one of the best sales support teams for technology for companies. The client's projects involved handling different customers types from large enterprises to small businesses, implementation, and customer service. The Unity team did a very thorough job handling intricate technical demands that involved research, spreadsheet details, proposals, and immediate response when required. Very detailed. (Verified by email)

    • Alexa Fernandez
      Alexa Fernandez Digital Strategist at Professional and Seamless BPO
      5.0

      Data Entry Review from Alexa Fernandez

      We have seen an extremely positive shift since working with Unity Communications. We were looking to expand our global resources and Unity Communications allowed us to do so. All team members on boarded have continuously exceeded our expectations and the team we worked with allowed for completely seamless facilitation.

    • mia trigo
      mia trigo Review from Google
      1.0

      mia trigo's Review Sourced from Google

      requires a star but actually my rating to this company is negative stars lol. This company is a scam. They act like their interviewing and offer a position then they ask for money in form of a gift card. Be careful this is a scam. No company would ask for you to pay them to work for them. I wasted 3 hours with this company in hopes of a job. All they did was waste my time.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Understanding you makes us better. That is how we work smarter.

    ARDEM Incorporated is a strategic outsourcing partner providing automated business solutions that help our clients work smarter. We partner with some of the most well-established companies in the world along with several state and federal agencies...

    Location
    Hillsborough Township, New Jersey
    Number of Employees
    250 - 499
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    8 Projects Listed

    ARDEM Incorporated Services

    • BPO
    • Accounting
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Financial
    • Healthcare
    • Retail
    • Manufactuing
    • Logistics
    • Government
    Data sourced from the agency's DesignRush profile

    ARDEM Incorporated Reviews & Testimonials

    • Matt Venner
      Matt Venner IT Manager at Agile Therapeutics
      4.8

      Outsourcing Review from Matt Venner

      ARDEM created a solution for our AP workflow that integrates seamlessly into our current process. It did not require any extensive IT overhaul and is saving us quite a bit from our previous antiquated ways. Process was fast and the quality of their work is great. Highly recommend their team!

    • Adi S
      Adi S Review from Google
      5.0

      Adi S's Review Sourced from Google

      I am currently working as an HR Intern at ARDEM Incorporated, and it has been a very positive learning experience for me. The organization provides a professional and supportive work environment where freshers are given the opportunity to understand real-time HR operations, recruitment processes, and employee engagement activities. The team is approachable, collaborative, and always willing to guide, which makes it easier to learn and grow. One of the key highlights is the structured workflow and clear communication, which helps in developing practical skills such as candidate coordination, documentation handling, and stakeholder interaction. The company also promotes a healthy work-life balance and encourages employees to take ownership of their responsibilities. Overall, ARDEM has been a great place to start my HR journey, helping me build confidence, enhance my professional skills, and gain valuable industry exposure.

    • Pamela Morin
      Pamela Morin Review from Google
      5.0

      Pamela Morin's Review Sourced from Google

      Ardem Inc. has been a great partner for our accounts payable process. John Copeland is responsive and our analysts do a great job of following processes and communicating.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Developing Companies That Endure

    We Imagine a World in which Small and Big Companies Have Equal Chances to Win New Customers in the Market. Our purpose is to bring "parity" and reduce the gap between large and small firms with the help of our cold calling and email marketing services...

    Location
    Skopje, Macedonia
    Number of Employees
    Under 49
    Average Hourly Rate
    $17/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    3 Projects Listed

    Agency Y Services

    • Call Centers
    • BPO
    • Customer Support
    • Email Marketing
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Bike Exchange
    • Newell's Express Worldwide Logistics
    • Zero Defect Manufacturing
    • Kairos Promotional Agency
    • Essinta
    • Woolco Foods
    Data sourced from the agency's DesignRush profile

    Agency Y Reviews & Testimonials

    • Jimmy  Mancini
      Jimmy Mancini Owner at Mancini Corp
      5.0

      Lead Generation Review from Jimmy Mancini

      I recently engaged with Agency Y for their cold calling services, and I am beyond impressed with the results. From the outset, their team exhibited a high level of professionalism and expertise that set them apart

    • Mark Stone
      Mark Stone Managing Director at Mark Stone Advisory
      5.0

      Lead Generation Review from Mark Stone

      They helped us with cold calling and closed a decent number of clients. Will hire them again.

    • Cristiana Galbiati
      Cristiana Galbiati Review from Google
      5.0

      Cristiana Galbiati's Review Sourced from Google

      I had the pleasure of working with Milan and his agency for telemarketing services for my Christmas light installation business, and I couldn't be more satisfied. They were punctual, precise, and incredibly well-organized. Milan was my main point of contact, and he ensured that every request was met with professionalism and efficiency. The quality of leads generated was impressive, and the entire experience was seamless. I highly recommend this agency for anyone looking for reliable and effective telemarketing services.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • US-Based Outbound SDR Agency. Boutique. Multi-Channel. Real Pipeline.

    Leadium is a US-based B2B outbound SDR agency running cold email, cold calling, and LinkedIn programs for companies that need qualified pipeline without building an in-house team. Boutique model. 100% US-based execution. Founder-led delivery on every account...

    Location
    Las Vegas, Nevada
    Number of Employees
    50 - 99
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000

    Leadium Services

    • Email Marketing
    • BPO
    • CRM Consulting
    • Business Consulting
    • Direct Marketing
    • Customer Support
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Square
    • Rackspace
    • Microsoft
    • LG
    • DirecTV
    • OSRAM
    • Time Logistics
    • Palo Alto Networks
    • Amada Senior Care
    • brightwheel
    Data sourced from the agency's DesignRush profile

    Leadium Reviews & Testimonials

    • Scott Proffitt
      Scott Proffitt VP of Sales at Energy Assurance
      5.0

      AI Marketing Review from Scott Proffitt

      Our monthly leads have gone up by 3x with Leadium. This allows us to focus on production efficiencies.

    • Sam Jennings
      Sam Jennings Sales Manager at Best Bees Company
      5.0

      Call Centers Review from Sam Jennings

      Finding Leadium changed the way our team operates. They've been able to fill our pipeline with the people we want to talk to so we can focus on beekeeping.

    • Marcos Moura
      Marcos Moura Founder and COO at Amada Senior Care
      5.0

      Call Centers Review from Marcos Moura

      Leadium is able to speak to our prospects as if they're Amada themselves. They're filling our pipeline in a way we couldn't!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Answering Service Care Provides Trained Customer Service Professionals.

    Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in...

    Location
    Margate, Florida
    Number of Employees
    Under 49
    Portfolios Count
    3 Projects Listed

    Answering Service Care, LLC. Services

    • Phone Answering Services
    • Call Centers
    • Customer Support
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Flowers & Foley
    • UOAA
    • HG Consulting
    Data sourced from the agency's DesignRush profile

    Answering Service Care, LLC. Reviews & Testimonials

    • Vai Lealiiee
      Vai Lealiiee Owner at Undisclosed
      5.0

      Phone Answering Services Review from Vai Lealiiee

      I had an issue with the protocol for our message retrieval. Spoke with Maria, the account manager in Client Relations, and she handled my concerns in a professional manner, extremely courteous, empathetic, and very kind. She fixed our account and I am so happy to be able to work with the Answering Service Care company again! I used to be an agent with them 10 years ago and still use skills taught from this company in my every day life. They are the best answering service company nationwide! I highly recommend to anyone who needs this service for their businesses. You will not be disappointed!

    • Lee Ann Morris
      Lee Ann Morris Owner at Undisclosed
      5.0

      Phone Answering Services Review from Lee Ann Morris

      It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!

    • Carolina Silva
      Carolina Silva Review from Google
      5.0

      Carolina Silva's Review Sourced from Google

      Answering Service Care is incredible! They answer every call with professionalism, warmth, and compassion which is exactly what our nonprofit needs to support people in crisis. Reliable, friendly, and a true extension of our team. Highly recommend!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Quality over Quantity

    A Leading Outsourcing Center in Europe with the Healthy Ambition to Remain at the Top! Our business is on par with the standards established by the industry thanks to the exceptional quality and industry understanding that we provide. You may be certain that we will provide you the highest possible level of...

    Location
    Tirana, Albania
    Number of Employees
    500 - 999
    Average Hourly Rate
    $14/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    3 Projects Listed

    EuroCom CX Services

    • BPO
    • eCommerce
    • Accounting
    • Phone Answering Services
    • Customer Support
    • Call Centers
    • Business Consulting
    • Market Research
    • HR Outsourcing
    • Translation Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Rocket Sharing
    • Audika Group
    • Digital One
    • Vodafone
    • TIM
    Data sourced from the agency's DesignRush profile

    EuroCom CX Reviews & Testimonials

    • Siar Residence
      Siar Residence Review from Google
      5.0

      Siar Residence's Review Sourced from Google

      We’ve been working with EuroCom CX Services for our real estate campaign, and the results have been outstanding. Their team has been instrumental in helping us connect with potential buyers and renters, streamline our communication processes, and improve overall lead conversion. EuroCom CX has a deep understanding of the real estate industry, and their tailored solutions really made a difference in how we manage inquiries, follow-ups, and customer engagement. Their multilingual support allowed us to reach a wider audience, which was crucial for our international property listings. Whether it’s through live chat, phone support, or email, their team is always responsive and professional, ensuring no lead is missed. The customer experience management they provide is exceptional—they ensure every touchpoint with potential clients is smooth and efficient, from initial inquiries to final negotiations. Their ability to capture valuable insights and feedback from customers helped us fine-tune our strategies and better cater to our clients’ needs. If you're in the real estate sector and looking to improve your client engagement and sales process, I highly recommend EuroCom CX Services. Their expertise, flexibility, and commitment to results make them an invaluable partner.

    • Gaetano Ferrara
      Gaetano Ferrara Review from Google
      5.0

      Gaetano Ferrara's Review Sourced from Google

      I was a EuroCom CX customer for a telecommunications project, and I must say I was extremely satisfied with their work. Their expertise in customer experience management is evident in every aspect of their service. What impressed me most was their ability to provide customized solutions to meet our specific needs. EuroCom CX carefully analyzed our current customer experiences and developed tailored solutions to improve our customers' interactions with our company. Thanks to their knowledge of the telecommunications industry, they provided solutions we hadn't even considered previously. Furthermore, their focus on ensuring a seamless customer experience across every touchpoint was extraordinary. This significantly improved our interactions with our customers and created a foundation for their loyalty and increased satisfaction. Their commitment to innovation was also a significant factor in our collaboration. EuroCom CX has provided us with cutting-edge technology platforms that have allowed us to improve our business efficiency, obtain real-time feedback from our customers, and optimize our operations to achieve our business goals. Finally, their excellent customer service and technical support have been impeccable. Their team has been responsive, professional, and available to answer all our questions and resolve any issues we encountered during our collaboration. In summary, I highly recommend EuroCom CX to any telecommunications company looking to improve customer experience, increase customer loyalty, and achieve business results. Their expertise, customized solutions, focus on customer experience, and commitment to innovation have been key factors in our successful collaboration.

    • Josè Freitas
      Josè Freitas Review from Google
      5.0

      Josè Freitas's Review Sourced from Google

      As a client in the automotive industry, I had the pleasure of partnering with EuroCom CX to enhance our customer experience and ultimately increase and upscale our clientele. Working with EuroCom CX has been a game-changer for our business, and we are grateful for the exceptional support and guidance they have provided us. One of the most significant ways EuroCom CX helped us was by providing customized solutions that catered to our unique needs and requirements. Through a thorough analysis of our existing customer experience, EuroCom CX identified areas of improvement and developed tailored solutions to enhance our customer engagement and satisfaction. These solutions were not generic but tailored to our business, which made a significant difference. EuroCom CX's focus on delivering a seamless customer experience across all touchpoints was another critical factor in our success. From the initial contact to post-sale follow-up, EuroCom CX ensured that each customer interaction was seamless and consistent. This approach fostered customer loyalty and enhanced the chances of repeat business and positive referrals, ultimately leading to increased clientele. We were particularly impressed by EuroCom CX's commitment to technology and innovation. The company's sophisticated platforms integrated seamlessly with our existing systems, providing real-time insights into customer behavior and preferences. This data allowed us to make informed decisions and optimize our operations to drive revenue growth and expand our clientele. Finally, EuroCom CX's excellent customer service and support were outstanding. The team was responsive, knowledgeable, and professional, always going above and beyond to ensure our satisfaction. This level of support helped us to build a strong relationship with EuroCom CX and provided us with the confidence to trust them with our business needs. Overall, partnering with EuroCom CX has been one of the best business decisions we have made. Through their personalized approach, focus on delivering a seamless customer experience, commitment to technology and innovation, and excellent customer service, EuroCom CX helped us increase and upscale our clientele. We highly recommend EuroCom CX to any business seeking to enhance their customer experience and drive growth.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • You Create, We Support.

    MixBS helps businesses grow by providing market research, practical strategies, and decision-making support to achieve sustainable success...

    Location
    Miami, Florida
    Number of Employees
    500 - 999
    Average Hourly Rate
    $12/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    4 Projects Listed

    MiXBS, LLC Services

    • Call Centers
    • Phone Answering Services
    • Customer Support
    • Business Consulting
    • BPO
    • Market Research
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • CDEK
    • Buch
    • Ramayoga
    • Imark Tech
    • SovPlym
    • KNOVR
    Data sourced from the agency's DesignRush profile

    MiXBS, LLC Reviews & Testimonials

    • Kevin Swindlehurst
      Kevin Swindlehurst Airline Operations Supervisor at Flightworx Aviation
      5.0

      Customer Support Review from Kevin Swindlehurst

      If youre looking for a partner thats flexible, highly skilled in multilingual customer support, and deeply knowledgeable in customer development and market research, MiXBS is the team you need. Their ability to adapt, deliver results, and provide top-tier support makes them stand out in the industry. We couldnt be happier with the partnershiptheyre exactly what we needed, and honestly, theyre awesome.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Vetted Virtual Assistants with a Broad Range of Expertise

    myVA360 provides on-going, on-demand support for businesses of all sizes. Get matched with a dedicated virtual assistant with a wide range of skills, for a fraction of the cost of hiring an employee...

    Location
    Miami, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $24/hr
    Minimal Budget
    Under $1,000

    myVA360 Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Adrianne Depew
    • Benjamin Kay
    • Betty Vrcek
    • Daniel Shkolnik
    • Erik Wildt
    • Haley Fuller
    • Jassimine Dixon
    • John Hornsby
    • Johnathan Lightfoot
    • Kofi Agyeman
    Data sourced from the agency's DesignRush profile
  • You Have the Plans. We Have the People. Lets Grow Together.

    EBQ is an outsourced sales and marketing organization that provides services to help companies scale...

    Location
    Austin, Texas
    Number of Employees
    100 - 249
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    5 Projects Listed

    EBQ Services

    • BPO
    • Call Centers
    • CRM Consulting
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • LYRASIS
    • Seal Software
    • Cal-Bay Systems
    • Image Skincare
    Data sourced from the agency's DesignRush profile

    EBQ Reviews & Testimonials

    • Applied Tech
      Applied Tech Review from Google
      5.0

      Applied Tech's Review Sourced from Google

      We have been working with EBQ since July of 2024. It has been a seamless and rewarding experience, thanks to their exceptional project management and commitment to timely delivery on multi-project fronts. From the outset, their team demonstrated a clear understanding of our objectives, has maintained open communication, and has provided regular updates on progress. Milestones have been met with precision, and any challenges have been addressed proactively, ensuring the projects stay on track. Deliverables have not only been completed ahead of schedule but also have often times exceeded our expectations in quality and attention to detail. Their professionalism and dedication has instilled confidence throughout the process, making them a trusted partner for ongoing and future collaborations.

    • Sarah Becherer
      Sarah Becherer Review from Google
      5.0

      Sarah Becherer's Review Sourced from Google

      Worked with EBQ on a sales outsourcing project for 6 months in 2024. Can't say enough positive things about how attentive, friendly, and responsive the team is. They're organized and excellent problem-solvers. Due to the nuances of our business and sales process, it ultimately wasn't a long-term fit, but I would highly recommend EBQ for cold-calling and appointment-setting for B2B software or managed services. Shout out to Dante who was with us since the beginning – you rock!

    • Rodane Williams
      Rodane Williams Review from Google
      1.0

      Rodane Williams's Review Sourced from Google

      I contracted EBQ for BDR augmentation services for a period of three months, and the results were extremely disappointing. Despite their promises, they failed to schedule even one initial meeting with potential clients. It was clear from the start that they didn’t fully understand my organization, our business needs, or how to properly present us to potential leads. Instead of delivering on their commitment, they merely provided a list of cold calls that didn’t meet our business requirements at all. The leads were irrelevant, poorly targeted, and demonstrated a lack of research or effort. Despite their failure to achieve any tangible results, they had the audacity to demand thousands of dollars in funding for what was essentially a useless service. Overall, I found their approach disorganized and out of touch with our goals, making this engagement a waste of time and money. I would not recommend their services to anyone looking for real results.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Outsource Smart Cut Expenses

    We help businesses scale through reliable outsourced talents covering data entry, admin tasks, annotations, lead generation, and digital operations with unmatched speed and quality...

    Location
    Addis Ababa, Ethiopia
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000
    Portfolios Count
    5 Projects Listed

    Zoha Global Solutions Services

    • BPO
    • Call Centers
    • AI Development
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Farmbrite
    • Small Pet Select
    • Sunrise Mecial Clinic
    • Bi'ir Academy
    • Legehar Hospital
    • Vector Network Solution
    • Africa Medical College
    • Weima East Africa
    • Nile Side College
    • Gursha Digitals
    Data sourced from the agency's DesignRush profile
  • Business processes, outsourced without compromise

    Evateck is a Business Process Outsourcing (BPO) provider helping businesses scale operations through dedicated and shared teams customer support, back-office, content moderation, and data entry. Expertise across SaaS, eCommerce, fintech, healthcare, and logistics...

    Location
    Fort Lauderdale, Florida
    Number of Employees
    Under 49
    Average Hourly Rate
    $16/hr
    Minimal Budget
    $1,000 - $10,000

    Evateck Services

    • BPO
    • Customer Support
    • Call Centers
    • Phone Answering Services
    • Staff Augmentation
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Transportation & Logistics Industry
    • E-Commerce Industry
    • SaaS Industry
    • Healthcare Industry
    • Fintech Industry
    • iGaming Industry
    • Online Education Industry
    • Travel Industry
    Data sourced from the agency's DesignRush profile
  • Excellence in every step

    UPKAIZEN helps to develop and sustain simpler ways to perform operational processes. In UPKAIZEN we focus in Operations Management and Supply Chain Management...

    Location
    Tallinn, Estonia
    Number of Employees
    Under 49
    Average Hourly Rate
    $100/hr
    Portfolios Count
    1 Project Listed

    UPKAIZEN Services

    • Business Consulting
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Walmart
    • UN
    • Infarm
    • MRPeasy
    • Autofulfil
    Data sourced from the agency's DesignRush profile

    UPKAIZEN Reviews & Testimonials

    • Jude Nnadi
      Jude Nnadi Review from Google
      5.0

      Jude Nnadi's Review Sourced from Google

      UPKAIZEN is a great place to learn and grow. Dante offers exceptional service through his deep knowledge and empathy.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Offshore Online Data Entry

    Data entry outsourcing or multitasking the internal methods; is one of the aspects every organization across the globe has to embrace with open arms, to keep pace with the cutthroat competition, while dealing with tons of data that needs to be digitized – accurately and efficiently...

    Location
    Bergenfield, New Jersey
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $10,000 - $25,000

    Offshore Online Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • IT Industry
    • Retail Industry
    • Financial Industry
    Data sourced from the agency's DesignRush profile
  • Live Easy, Live Free With Ossisto

    Our services provide you with a well-structured analysis that will help you make an informed choice. Virtual Assistant services from the United States fully comprehend, support, and operate in accordance with your needs...

    Location
    Perth Amboy, New Jersey
    Number of Employees
    Under 49
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Ossisto Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • GWG Outlet
    • Swanky Limos Inc
    • HUA
    Data sourced from the agency's DesignRush profile
  • Fast and Reliable

    We are a dedicated team committed to providing our clients with a fully transparent end-to-end solution. Elevate your revenue cycle with our efficient services, available at rates as competitive as 3.99% of the collection. Our dedicated team is driven by the objective of delivering a comprehensive end-to-end...

    Location
    Columbia Heights, Minnesota
    Number of Employees
    250 - 499
    Average Hourly Rate
    $1/hr
    Minimal Budget
    Under $1,000

    Zmed Solutions Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Healthcare Industry
    • Finance Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile

    Zmed Solutions Reviews & Testimonials

    • priscilla Atu-tetuh
      priscilla Atu-tetuh Review from Google
      5.0

      priscilla Atu-tetuh's Review Sourced from Google

      Robb was very kind to reopen my case with BCBS to credential me.hi very patient in assisting explaining in detail what you need to do. He will also go out of his way to call the insurance and we had a three way conversation. That was very helpful. Thank you Robb.

    • Gabriel Eleda
      Gabriel Eleda Review from Google
      5.0

      Gabriel Eleda's Review Sourced from Google

      This credentialing company is dependable and communicates very effectively. They provide excellent customer service and consistently get things done in a timely manner.

    • Woke Enterprises
      Woke Enterprises Review from Google
      5.0

      Woke Enterprises's Review Sourced from Google

      Zmed Solutions has been very professional and prompt in returning calls or following up on emails. They have been very efficient with the credentialing panel for two states and have kept me updated on the progress. You will not go wrong by selecting Zmed Solutions for your credentialing needs.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • BPO Outsourcing Services For Business Growth

    Contasks is a trusted virtual assistant and back-office outsourcing provider. Originally serving transportation companies, we now support a wide range of industries from eCommerce to healthcare. Our mission is simple: cut costs, streamline operations, and help your business grow with confidence...

    Location
    Dublin, Ohio
    Number of Employees
    100 - 249
    Average Hourly Rate
    $50/hr
    Minimal Budget
    Under $1,000

    Contasks Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Consumer Goods Industry
    • eCommerce Industry
    • Hospitality Industry
    Data sourced from the agency's DesignRush profile
  • Turbocharge Your Business, Remotely

    Altis Solutions Inc. o/a as Nimble Assistants is a remote virtual assistance company delivering highly skilled, in-housetrained Virtual Assistants capable of supporting 100+ tasks. Our VAs are available 24/7, respond promptly, and work seamlessly with a wide range of software platforms to adapt to each...

    Location
    Toronto, Canada
    Number of Employees
    Under 49
    Average Hourly Rate
    $20/hr
    Minimal Budget
    Under $1,000

    Altis Solutions Inc. Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • iSonoHealth
    • PerlStreet
    • Mosaic Logistics
    Data sourced from the agency's DesignRush profile
  • Service And Solution Provider For Your Business

    Mercatus Outsourcing is a BPO and IT service provider, offering multilingual customer support, back-office support, B2B Lead Generation and scalable business solutions for companies across Europe and global markets. Based in Bulgaria and operating within the EU, we combine operational efficiency, reliable...

    Location
    Sofia, Bulgaria
    Number of Employees
    50 - 99
    Average Hourly Rate
    $49/hr

    Mercatus Outsourcing Services

    • BPO
    • Business Consulting
    • Customer Support
    • HR Outsourcing
    • Market Research
    • DevOps Consulting
    • Managed Services
    • Staff Augmentation
    • Software Development
    • AI Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Yespo
    • Sirma
    • Meltwater
    • Acronis
    • TM Solutions
    • Sectigo
    • LSS
    Data sourced from the agency's DesignRush profile
  • Simplify Scale Succeed

    Fortunes24 helps businesses in the US, UK, and Australia scale smarter with skilled, cost-efficient teams for customer support, sales, and back-office operations. We combine skill-first hiring with 24/7 availability to deliver consistent, measurable results...

    Location
    Navi Mumbai, India
    Number of Employees
    50 - 99
    Average Hourly Rate
    $9/hr
    Minimal Budget
    $10,000 - $25,000

    Fortunes24 Outsourcing LLP Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Wellness Vibe
    • 99 Distributor
    • Datablazers Inc. (DBI)
    Data sourced from the agency's DesignRush profile
  • Your growth is our mission

    Connext helps companies build custom, dedicated offshore support teams...

    Location
    Angeles, Philippines
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $11/hr
    Minimal Budget
    $1,000 - $10,000

    Connext Global Solutions Services

    • BPO
    • Call Centers
    • Customer Support
    • Transcription Services
    • Accounting
    • Staff Augmentation
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Home Depot
    • Sysco
    • Popeyes
    • Jack in the Box
    Data sourced from the agency's DesignRush profile
  • Go further

    Transdata offers best in class digital marketing services and complete branding solutions from strategy consultation, media marketing to optimization. Creative marketing strategies and products optimization enable businesses to generate maximum revenue and sales...

    Location
    Woodbridge Township, New Jersey
    Number of Employees
    1000 & Up
    Average Hourly Rate
    $29/hr
    Minimal Budget
    $1,000 - $10,000

    TransData Services

    • BPO
    • IT Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Primary Care Coalition
    • Ship a Car Direct
    • Royal Online Business Solutions
    • Partnership Title Company
    Data sourced from the agency's DesignRush profile
  • Fractional CFO & Accounting Services

    Level10 CFO is a new spin on outsourced CFO advisory and accounting services. With an advisory-led, tech-forward approach that always puts your interests first, we brave the crucial conversations to help your business evolve and grow...

    Location
    Lakewood, Colorado
    Number of Employees
    Under 49
    Minimal Budget
    $1,000 - $10,000

    Level10 CFO Services

    • Accounting
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Covered
    • Flagship Biosciences
    • Buderflys
    • Barrel
    • wishlist
    • The Pineapple Agency
    Data sourced from the agency's DesignRush profile
  • Outsource Your Back Office Today

    Plus Back Office helps accounting firms, property management companies, and recruitment agencies build dedicated offshore teams in the Philippines. Unlike typical outsourcing, all staff work from a secure, office-based environment with company-managed systems and on-site supervision. We handle hiring, HR...

    Location
    Cebu City, Philippines
    Number of Employees
    Under 49
    Average Hourly Rate
    $7/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed

    Plus Back Office Services

    • BPO
    • Accounting
    • Customer Support
    • HR Outsourcing
    • Call Centers
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Clever Visas
    • Better Accountants
    • Cerne Ventures
    • The Film Guys
    • On Call For You
    Data sourced from the agency's DesignRush profile
  • Be More Efficient. Save In The Process.

    Located in El Paso, Texas, DataXport (DX) is a Certified Texas State HUB and Small, Woman, & Minority Owned Enterprise specializing in Document Imaging, Electronic Document Management, Business Process Outsourcing, and IT Managed services...

    Location
    El Paso, Texas
    Number of Employees
    Under 49

    DataXport Services

    • BPO
    • IT Services
    • Managed Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Education Industry
    • Government
    • Finance Industry
    • Manufacturing Industry
    • Healthcare Industry
    Data sourced from the agency's DesignRush profile

    DataXport Reviews & Testimonials

    • joceline Aguilar
      joceline Aguilar Review from Google
      5.0

      joceline Aguilar's Review Sourced from Google

      Great work environment and supervisors to work with. Remote possibility and pay is decent for a great schedule.

    • Frank Flores
      Frank Flores Review from Google
      1.0

      Frank Flores's Review Sourced from Google

      This place gives you you tedious employment test that are not relevant to the position hiring for. Not worth wasting your time there especially for the low pay

    • Yajahira Anguiano
      Yajahira Anguiano Review from Google
      3.0

      Yajahira Anguiano's Review Sourced from Google

      It's a small company. They will work with you. The pay isn't that great but for the job it's worth it. The thing here is that as soon as you reach the 6 month mark they try to get rid of you. They do NOT FOLLOW the correct protocol according to the laws. And the HR DEPARTMENT has no idea what is going on with the employees and management. As soon as you don't agree or have a request they will make you quit.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Global BPO Company

    Flatworld Solutions (FWS) is a global company offering IT, Data Science, Data Mining, business consulting, and outsourcing solutions since 2002...

    Location
    Princeton, New Jersey
    Number of Employees
    1000 & Up

    Flatworld Solutions Services

    • BPO
    • Call Centers
    • Transcription Services
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Alcon
    • Rogers
    • Msn
    Data sourced from the agency's DesignRush profile
  • For Every Voice, We Deliver a Solution

    We help businesses connect with their customers through fast, friendly and reliable communication...

    Location
    Denver, Colorado
    Number of Employees
    250 - 499
    Average Hourly Rate
    $8/hr
    Minimal Budget
    $1,000 - $10,000

    Vozaa Solutions Services

    • BPO
    • Call Centers
    • Customer Support
    • Phone Answering Services
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Milestone Constraction
    • Liku Transportation
    • Naseba Animal Nutrition
    Data sourced from the agency's DesignRush profile
  • Innovative, Versatile, Reliable.

    At GlobalWare Solutions (GWS), we specialize in delivering tailor-made software solutions across diverse industries, from freight to healthcare and beyond. Our commitment to innovation and client satisfaction has enabled us to build a vast and loyal client base. Partner with us to transform your business...

    Location
    Singapore, Singapore
    Number of Employees
    Under 49
    Average Hourly Rate
    $35/hr
    Minimal Budget
    $1,000 - $10,000
    Portfolios Count
    1 Project Listed

    GlobalWare Solutions Services

    • Software Development
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Veritas
    • Hp
    • Disney
    • IBM
    • Philips
    • Lotus
    • US Robotics
    • Adelphia
    • Wistron
    • Western Digital
    Data sourced from the agency's DesignRush profile
  • Best Option For Nearshore Call Center Services

    We provide fully turnkey solutions handling legal setup, HR, payroll, accounting, compliance, facilities, and day-to-day supervision so our clients can focus exclusively on sales, growth, and performance. Write everything around this idea , this is the core service we offer...

    Location
    Chula Vista, California
    Number of Employees
    100 - 249
    Average Hourly Rate
    $15/hr

    PromoCall Services

    • BPO
    • Call Centers
    • HR Outsourcing
    • Phone Answering Services
    • Customer Support
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Contempo Counseling
    • Lenditup
    • Protect Environmental
    Data sourced from the agency's DesignRush profile
  • Sectorea, IT Talent, Headhunting & Outsourcing solutions, linking technology with people.

    International Pathfinders specialized IT Talent and Outsourcing Solutions. The IT sector requires highly skilled talent. Technology is advancing rapidly, and companies must constantly adapt to changes. Human talent needs to adapt to new technologies to effectively leverage all their advantages. At Sectorea...

    Location
    Las Rozas de Madrid, Spain
    Number of Employees
    50 - 99

    Sectorea Services

    • HR Outsourcing
    • BPO
    • Staff Augmentation
    • Software Development
    • Mobile App Development
    • Big Data Analytics
    • Cloud Consulting
    • IT Services
    • AI Development
    • Cybersecurity
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Vass
    • Seidor
    • Banco Bilbao Vizcaya Argentaria
    • Indra
    • KPMG International Limited
    • ING Group
    • Teradata
    • Ryanair
    Data sourced from the agency's DesignRush profile
  • Streamlining Your Operational Challenges

    GlobalityNet helps small and midsize companies reduce costs and thrive through supply chain and operations consultancy or through our outsourcing services. While based in Pasadena, CA, we have teams in the U.S. and globally to help you with your projects...

    Location
    Pasadena, California
    Number of Employees
    Under 49

    GlobalityNet Services

    • Phone Answering Services
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Telecommunications Industry
    • Finance Industry
    • Corporate Services Industry
    Data sourced from the agency's DesignRush profile

    GlobalityNet Reviews & Testimonials

    • Joann Mak
      Joann Mak Review from Google
      5.0

      Joann Mak's Review Sourced from Google

      We are grateful for the opportunity to work with Globalitynet. Their methodical approach and the ability to analyze data elevated our company performance. Root Cause Analysis, KPIs and Supplier Score Cards all seem easy under their professional services and supervision.

    • Loc H
      Loc H Review from Google
      5.0

      Loc H's Review Sourced from Google

      GlobalityNet helped us achieve our targets. They are very hands-on and are easy to work with.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Management Excellence

    We partner with you to create a competitive advantage, turning information into knowledge...

    Location
    Fairfield, New Jersey
    Number of Employees
    500 - 999

    KYOCERA Services

    • Managed Services
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • IT Industry
    • Business Industry
    • Fintech Industry
    Data sourced from the agency's DesignRush profile

    KYOCERA Reviews & Testimonials

    • S Gardner
      S Gardner Review from Google
      5.0

      S Gardner's Review Sourced from Google

      Kyocera is a rare firm that actually seems to care about its employees and about doing the right and honorable thing, even when it's not in their financial best interest.

    • Julie Lynwander
      Julie Lynwander Review from Google
      1.0

      Julie Lynwander's Review Sourced from Google

      Bought a Kyocera printer. I had to call for repair 3 times in 1 month. Duplitron kept charging me each time the repair person came to fix the same thing. I then tried to get a contract. I literally called 5 times and no one ever returned my call. I tried to order 5 toners and they only sent 1, which broke and spewed black ink all over my papers, office, me. Everytime I call, no one is accountable for anything. It is really unbelievable and I am so disappointed.

    • Suzanne Sap
      Suzanne Sap Review from Google
      1.0

      Suzanne Sap's Review Sourced from Google

      Worst service ever, do no buy a machine from this company, they have no customer service people who answer the phones. They are horrible. I do not recommend, do not do it!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Transforming Your Ideas Into Reality

    Tasks Expert provides highly skilled virtual assistants for businesses worldwide, offering administrative, marketing, bookkeeping, website development, and customer support services tailored to business needs...

    Location
    Kansas City, Missouri
    Number of Employees
    50 - 99
    Average Hourly Rate
    $5/hr
    Minimal Budget
    $1,000 - $10,000

    Tasks Expert Services

    • Customer Support
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Piedmont Hemp Co
    • My Safety Consultant
    • ImPowered Minds
    Data sourced from the agency's DesignRush profile

    Tasks Expert Reviews & Testimonials

    • Katina LaFond
      Katina LaFond Review from Google
      5.0

      Katina LaFond's Review Sourced from Google

      Working with Myra has been such a gift. From the very beginning, she took the time to truly understand me, my vision, and the heart behind my work. She didn’t just check off tasks — she listened deeply, asked the right questions, and found my voice in a way that feels so authentic and aligned. Her creativity, attention to detail, and dedication shine through in everything she does. Whether it’s developing content, organizing my ideas, or helping bring complex projects to life, Myra approaches each task with professionalism, thoughtfulness, and care. What I appreciate most is her genuine investment in my success. She consistently goes above and beyond to make sure things not only get done, but get done beautifully. She’s patient when I get behind, quick to adapt when priorities shift, and always brings fresh ideas to the table. Myra has become more than just a VA — she’s a trusted partner who understands the bigger picture and helps me move toward it with confidence. I feel incredibly lucky to have her on my team, and I can’t wait to see all we accomplish together.

    • Dan Charles
      Dan Charles Review from Google
      5.0

      Dan Charles's Review Sourced from Google

      Having worked with Task Experts for a few months now, I've been really impressed with their proactive nature, communication and attitude towards doing the work right first time. They really go above and beyond to ensure that things are done in a timely manner and to a very high standard. After hiring my first VA (Max) with them to help with financial work, I now have a second VA who is doing technical work for us as well and they've both being very responsive and willing to help lighten the load for our business. I can't recommend them enough

    • Awobodede Jesutofunmi
      Awobodede Jesutofunmi Review from Google
      5.0

      Awobodede Jesutofunmi's Review Sourced from Google

      I recently had the pleasure of working with a fantastic virtual assistant company that truly exceeded my expectations. Their team was professional, responsive, and incredibly efficient in handling all the tasks I threw their way. From managing my schedule to tackling research projects, they delivered top-notch support with a friendly attitude. The seamless communication and attention to detail made my life so much easier—I can’t recommend them highly enough! If you’re looking for reliable, high-quality virtual assistance, this company is a game-changer.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Lead Generation At Startup Speed

    Startupr is an outbound lead generation agency built for B2B startups that need predictable pipeline without hiring an in-house SDR team...

    Location
    Orange County, California
    Number of Employees
    Under 49
    Average Hourly Rate
    $25/hr
    Minimal Budget
    $1,000 - $10,000

    Startupr Services

    • Digital Services
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • NexCom
    • Arounda
    • U1Core
    • Art & Science
    Data sourced from the agency's DesignRush profile
  • "Your Trusted Service Partner, Across the Nation."

    ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...

    Location
    New York City, New York
    Number of Employees
    50 - 99
    Average Hourly Rate
    $7/hr

    ASK 2 PRO Services

    • Web Development
    • Digital Marketing
    • AI Development
    • HR Outsourcing
    • Customer Support
    • Phone Answering Services
    • IT Services
    • Market Research
    • Branding
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Blue Wave Marketing
    • Fitness Machine Technicians
    • Urban key
    • Prime Edge Finance
    • Vital Care Solution
    Data sourced from the agency's DesignRush profile
  • Streamlined Accounting. Expert Financial Management

    Personiv offers flexible outsourced accounting solutions to optimize finance operations and reduce costs. With a dedicated team approach, the firm empowers businesses to refocus on strategic initiatives while handling their day-to-day financial tasks efficiently and professionally. Personiv specializes in...

    Location
    Austin, Texas
    Number of Employees
    1000 & Up

    Personiv Services

    • Accounting
    • BPO
    • HR Outsourcing
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Non-Profit Industry
    • Manufacturing Industry
    • Energy & Mining Industry
    Data sourced from the agency's DesignRush profile
  • Transform Your Business Operations

    Connectora BPO is a cost-efficient outsourcing partner that empowers US-based companies to scale operations without scaling headcountdelivering enterprise-grade customer support, sales operations, and back-office services at 70% less than hiring domestically, with 24/7 global coverage and zero contracts...

    Location
    Noida, India
    Number of Employees
    100 - 249
    Average Hourly Rate
    $6/hr
    Minimal Budget
    $1,000 - $10,000

    Connectora BPO Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Amazon Glowroad
    • E-Commerce Unicorn
    • Leads Coder
    Data sourced from the agency's DesignRush profile
  • Structured Data Scalable Operations Reliable Outcomes

    Precise BPO Solution is a data operations company supporting AI and enterprise teams with structured data labeling, annotation, and scalable back-office workflows. Since 2008, weve focused on quality-controlled processes that improve accuracy, consistency, and long-term operational efficiency...

    Location
    Pimpri-Chinchwad, India
    Number of Employees
    250 - 499
    Average Hourly Rate
    $6/hr
    Minimal Budget
    $1,000 - $10,000

    Precise BPO Solution Services

    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • RAIR Technologies
    • Balfour
    • Microfacs
    • Access Systems
    • Grab
    • Qopius
    • Intuitive
    • Ewave
    • Digital Minds
    • SSG Info Service
    Data sourced from the agency's DesignRush profile

    Precise BPO Solution Reviews & Testimonials

    • Sakshi Deshmukh
      Sakshi Deshmukh Review from Google
      5.0

      Sakshi Deshmukh's Review Sourced from Google

      Reliable and efficient team for data entry and annotation. Great quality, timely delivery, and smooth communication throughout. Highly recommended!

    • Shailesh Jadhav
      Shailesh Jadhav Review from Google
      5.0

      Shailesh Jadhav's Review Sourced from Google

      Team is very cooperative and prompt with the coordination, delivered the work within given time frame. I highly recommend them.

    • aditya nimhan
      aditya nimhan Review from Google
      5.0

      aditya nimhan's Review Sourced from Google

      High-quality annotations delivered quickly and accurately. Great attention to detail and easy to work with. Highly recommended!

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Your Trusted Virtual Assistance Partner.

    AssistTree delivers expert support with virtual assistant services, offering dedicated virtual assistants, digital marketing support, and specialized real estate assistance. We help startups and SMBs streamline operations, boost productivity, and growth...

    Location
    Boca Raton, Florida
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    Under $1,000

    Assisttree Services

    • Digital Marketing
    • SEO
    • BPO
    • Customer Support
    • HR Outsourcing
    • Web Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • workforce7
    • Dv Comm System
    • Indo Global Holidaz
    Data sourced from the agency's DesignRush profile
  • Outsourcing Led By Your Most Trusted Partner

    Olymp BPO is a specialized outsourcing partner that delivers high-performance web development and comprehensive customer support solutions...

    Location
    Pristina, Kosovo
    Number of Employees
    50 - 99
    Average Hourly Rate
    $10/hr
    Minimal Budget
    $1,000 - $10,000

    OLYMP BPO Services

    • Web Development
    • Mobile App Development
    • BPO
    • Phone Answering Services
    • AI Development
    • Software Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Real Estate Industry
    • Gaming Industry
    • Media & Communications Industry
    Data sourced from the agency's DesignRush profile
  • Your Complete RPO, IT, and Healthcare Staffing Solutions.

    You have arrived at the ideal location if you are seeking a trustworthy partner to simplify your staffing requirements. Leading IT and healthcare staffing Solutions Cloud Space LLC is committed to producing customized and significant outcomes...

    Location
    Charlotte, North Carolina
    Number of Employees
    500 - 999
    Average Hourly Rate
    $25/hr

    CloudSpace LLC Services

    • Business Consulting
    • HR Outsourcing
    • Market Research
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Capital One
    • Charter Communications
    • Delta Air Lines
    • Northern Trust
    • Walmart
    Data sourced from the agency's DesignRush profile
  • Partner for High-Quality Data Services

    HabileData is a leading provider of outsourced data annotation services, empowering companies around the globe to unlock the true potential of their artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) projects.  With a focus on quality and accuracy, we offer a...

    Location
    Ahmedabad, India
    Number of Employees
    500 - 999
    Average Hourly Rate
    $5/hr

    HabileData Services

    • IT Services
    • BPO
    • AI Development
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Pfizer
    • Chevron
    • SIEMENS
    • ERNST & YOUNG
    • Princeton University
    Data sourced from the agency's DesignRush profile

    HabileData Reviews & Testimonials

    • Ann Darrow
      Ann Darrow COO at Data Entry Seattle
      5.0

      Data Entry Review from Ann Darrow

      I have worked with HabileData for a large and complex survey form data entry project. Their team assist us to process 13,000+ handwritten survey forms on a daily basis with 99.98% accuracy rate. I would recommend HabileData for sure to anyone looking for experts in data capture and processing.

    Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
  • Grow Your Business. Protect Your Wealth. Enjoy Your Success.

    DS+B provides business and individual clients the accounting, tax and advisory guidance that enables them to achieve financial goals – so each can enjoy and live for what they value most in life...

    Location
    Minneapolis, Minnesota
    Number of Employees
    100 - 249

    DSB Rock Island Services

    • Business Consulting
    • Accounting
    • BPO
    Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
    • Retail Industry
    • Construction Industry
    • Real Estate Industry
    Data sourced from the agency's DesignRush profile

4 Frequently Asked Questions About BPO Companies

How much do BPO providers charge for their services?

Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity. 

What you pay depends on the contract structure. There are four main models: 

  • An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs: 
    • $8 to $15 offshore 
    • $20 to $30 nearshore 
    • $40 to $60+ onshore 
  • Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume. 
  • Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods. 
  • Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution. 

How do I compare two BPO providers quoting similar prices?

When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate. 

Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.  

Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.” 

Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them. 

Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price. 

What contract terms do most buyers accept that they shouldn’t?

The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops. 

Four terms worth pushing back on before you sign: 

  1. Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance. 
  2. SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early. 
  3. IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive. 
  4. Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor. 

The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign. 

How do BPO companies handle a sudden surge in volume?

BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens. 

Most BPO providers have a few ways to handle sudden spikes:  

  • Bringing in temporary agents 
  • Moving staff from quieter channels to busier ones 
  • Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.  

But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s. 

The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.  

A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution. 

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