The top BPO agencies in 2026 are IdeasUnlimited, CareCloud, and Billing MedTech, selected from 71 agencies vetted by DesignRush on the basis of verified client reviews (4.5 avg. rating), project outcomes and industry expertise. IdeasUnlimited leads the ranking for BPO, followed by CareCloud and Billing MedTech.
Reviews undergo a stringent verification process to ensure reliable information about each agency from verified past clients. We’ve updated our Average Star Rating system to give you the most accurate summary of all client reviews. Read more.
DesignRush evaluates BPO providers based on verified client reviews, service capabilities, industry experience, and operational performance. Some placements may be paid.
IdeasUnlimited is a BPO with fifteen (15) years of experience in providing various BPO services...
Location
Sugar Land, Texas
Number of Employees
100 - 249
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
IdeasUnlimited Services
Call Centers
Phone Answering Services
IT Services
BPO
Customer Support
Transcription Services
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
BabeBox
PatPat
Sapphire
Messenio
Stevens Realty
Justin TV (now known as Twitch TV)
Data sourced from the agency's DesignRush profile
IdeasUnlimited Reviews & Testimonials
Kimberly Weber President and Founder at Iowa Home Care
5.0★
BPO Review from Kimberly Weber
We brought on IdeasUnlimited to help with our back office work so our nurses and staff could stay focused on clients. They handle scheduling, reports, emails, and client inquiries, and they picked up new tasks fast with very little training. The time we save is huge, and it makes our daily operations smoother. What I like most is they really try to fit into how we work, so it feels like they are part of our own team. The onboarding took a little time, but once we got set, everything has been running well.
Miriam Woodward Founder President and CEO at De Dios Consulting
5.0★
BPO Review from Miriam Woodward
IdeasUnlimited has been a dependable partner for us at De Dios Consulting. They handle our scheduling, emails, research, and reports, which freed up time for us to focus on clients. What I value most is how quickly they adapt and how much they feel like part of our team. The only challenge was getting them up to speed on a few tools, but once they learned, everything has been smooth.
Jeffrey Bill Founder & CEO at Sunrise Treatment Center
5.0★
Medical Review from Jeffrey Bill
Working with IdeasUnlimited has been a real help for us at Sunrise Treatment Center. We brought them in to handle our medical billing so our staff could focus more on patients. They learned our system fast and cut down on errors which meant we got paid quicker and had better cash flow. Communication has always been easy and they adjust when we need something changed. What stood out most is how detailed and reliable they are. Nothing is ever perfect but they came pretty close.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
CareCloud, Inc. is a prominent provider of proprietary cloud-based healthcare solutions for expanding healthcare organizations. CareCloud (Nasdaq: CCLD, CCLDP, CCLDO), formerly known as MTBC, provides the most comprehensive technology-enabled solutions to healthcare organizations of all sizes and across the...
Location
Clyde, New Jersey
Number of Employees
1000 & Up
Average Hourly Rate
$20/hr
Portfolios Count
8 Projects Listed
CareCloud Services
Wearables
AI Development
Software Development
ECM Consulting
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Fox Rehab
Alpha Dermatology
Alvior Medical
Corpus Christi Urology
Franco & Co
Lifearts Integrated Health Center
Poplar Bluff Urology
Premier Dermatology
Sanova Dermatology
The Foot Group
Data sourced from the agency's DesignRush profile
CareCloud Reviews & Testimonials
Denise Martinez Medical Assistant at Corpus Christi Urology Group
5.0★
BPO Review from Denise Martinez
We heard very impactful things about CareCloud from another large urology practice, we needed a solution that interfaced well and would support the growth of the practice.
Tanner Hynes VP of Operations at US Physiatry
5.0★
BPO Review from Tanner Hynes
CareCloud has been there every step of the way.
Dr. Daniel Shrager Board Certified Dermatologist at Alpha Dermatology
5.0★
BPO Review from Dr. Daniel Shrager
CareCloud has helped make our growth easier, If I did have the opportunity to expand with more providers, CareCloud would be the place to go to support that.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Billing MedTech streamlines medical billing with tech-powered solutions that boost revenue, reduce denials, and simplify RCM. Supporting 80+ practices across 35+ specialties, we help healthcare providers focus on patient care while we handle billing with accuracy, transparency, and speed...
Location
Texas City, Texas
Number of Employees
Under 49
Average Hourly Rate
$15/hr
Minimal Budget
Under $1,000
Portfolios Count
2 Projects Listed
Billing MedTech Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Dental Industry
Health Care Industry
Recreation & Travel Industry
Insurance Industry
Data sourced from the agency's DesignRush profile
Billing MedTech Reviews & Testimonials
Mick Fennimore Review from Google
5.0★
Mick Fennimore's Review Sourced from Google
Their service gives me peace of mind. I know my claims are handled correctly and payments arrive on time.
Ryan Collins Review from Google
4.0★
Ryan Collins's Review Sourced from Google
As the office manager of a clinic here in Texas, I can honestly say outsourcing was the best choice we made. The billing service has been accurate, proactive, and has given our physicians more time to focus on patient care.
Brandy Weiner Review from Google
5.0★
Brandy Weiner's Review Sourced from Google
I run a private practice in Texas, and finding reliable support was always a challenge. Their medical billing services have taken a huge weight off my shoulders, with faster reimbursements and fewer denials than ever before.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Answering Service Care Provides Trained Customer Service Professionals.
Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 3 offices located in...
Location
Margate, Florida
Number of Employees
Under 49
Portfolios Count
3 Projects Listed
Answering Service Care, LLC. Services
Phone Answering Services
Call Centers
Customer Support
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Flowers & Foley
UOAA
HG Consulting
Data sourced from the agency's DesignRush profile
Answering Service Care, LLC. Reviews & Testimonials
Vai Lealiiee Owner at Undisclosed
5.0★
Phone Answering Services Review from Vai Lealiiee
I had an issue with the protocol for our message retrieval. Spoke with Maria, the account manager in Client Relations, and she handled my concerns in a professional manner, extremely courteous, empathetic, and very kind. She fixed our account and I am so happy to be able to work with the Answering Service Care company again! I used to be an agent with them 10 years ago and still use skills taught from this company in my every day life. They are the best answering service company nationwide! I highly recommend to anyone who needs this service for their businesses. You will not be disappointed!
Lee Ann Morris Owner at Undisclosed
5.0★
Phone Answering Services Review from Lee Ann Morris
It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!
Carolina Silva Review from Google
5.0★
Carolina Silva's Review Sourced from Google
Answering Service Care is incredible! They answer every call with professionalism, warmth, and compassion which is exactly what our nonprofit needs to support people in crisis. Reliable, friendly, and a true extension of our team. Highly recommend!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Enfinity Medical Billing optimizes revenue with expert billing, credentialing & consulting.
Enfinity Medical Billing is a healthcare revenue cycle management company that helps organizations maximize revenue and streamline operations through medical billing, transcription, credentialing, auditing, and consultation services...
Location
East Brunswick, New Jersey
Number of Employees
50 - 99
Average Hourly Rate
$20/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Enfinity Medical Billing Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Greenwood Family Dentary
City Urgent Care
Malibu Medical Group
Alternative Care Physical Therapy
Rangel Dental
Madison Dental
Data sourced from the agency's DesignRush profile
Enfinity Medical Billing Reviews & Testimonials
Masaud Khan Review from Google
5.0★
Masaud Khan's Review Sourced from Google
As a healthcare provider, I have greatly benefited from Enfinity Medical Billing, both personally and for my clinic. They have made a significant positive impact on my practice, streamlining my work and making my professional life much easier.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Our USA-based Medical Billing Company streamlines billing operations for healthcare providers, ensuring increased revenue, reduced costs, and minimized risk. From small practices to large hospitals, we handle denials management, credentialing, coding, and payer verification with expert precision...
Location
Evesham, New Jersey
Number of Employees
50 - 99
Average Hourly Rate
$20/hr
Portfolios Count
3 Projects Listed
SwiftCare Billing LLC Services
BPO
HR Outsourcing
Customer Support
Phone Answering Services
Call Centers
Accounting
Web Design
Web Development
WordPress Website Design
Transcription Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Health Care Industry
Dental Industry
Insurance Industry
HR Industry
BPO
Outsourcing
Medical Billing
Data sourced from the agency's DesignRush profile
SwiftCare Billing LLC Reviews & Testimonials
Julie Formica Office Administrator at Redefine Healthcare
5.0★
Medical Billing Review from Julie Formica
We have been partnering with SwiftCare Billing for the past year to manage key administrative operations, including billing, accounts receivable (AR) processing, and file indexing. This collaboration has been instrumental in improving our internal workflows, reducing turnaround times, and enhancing the accuracy of our financial and document management systems.One of the major strengths of SwiftCare Billing is their responsiveness and client service. From the initial onboarding to ongoing operations, their team has been professional, communicative, and solution-oriented. We receive regular updates and clear performance metrics, which has helped build a high level of trust in their services.While our overall experience has been highly positive, a few initial challenges related to software integration and adapting to our internal protocols required some time and coordination. However, SwiftCare Billing showed flexibility and commitment in overcoming these hurdles, and weve since seen steady improvements in alignment and efficiency.Overall, SwiftCare Billing has proven to be a reliable, professional, and valuable partner. Their services in billing, AR, and file indexing have added measurable value to our operations, allowing our in-house team to focus on core business activities. We would not hesitate to recommend their services to other organizations seeking a capable and trustworthy outsourcing provider.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
A Leading Outsourcing Center in Europe with the Healthy Ambition to Remain at the Top! Our business is on par with the standards established by the industry thanks to the exceptional quality and industry understanding that we provide. You may be certain that we will provide you the highest possible level of...
Location
Tirana, Albania
Number of Employees
500 - 999
Average Hourly Rate
$14/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
3 Projects Listed
EuroCom CX Services
BPO
eCommerce
Accounting
Phone Answering Services
Customer Support
Call Centers
Business Consulting
Market Research
HR Outsourcing
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Rocket Sharing
Audika Group
Digital One
Vodafone
TIM
Data sourced from the agency's DesignRush profile
EuroCom CX Reviews & Testimonials
Siar Residence Review from Google
5.0★
Siar Residence's Review Sourced from Google
We’ve been working with EuroCom CX Services for our real estate campaign, and the results have been outstanding. Their team has been instrumental in helping us connect with potential buyers and renters, streamline our communication processes, and improve overall lead conversion.EuroCom CX has a deep understanding of the real estate industry, and their tailored solutions really made a difference in how we manage inquiries, follow-ups, and customer engagement. Their multilingual support allowed us to reach a wider audience, which was crucial for our international property listings. Whether it’s through live chat, phone support, or email, their team is always responsive and professional, ensuring no lead is missed.The customer experience management they provide is exceptional—they ensure every touchpoint with potential clients is smooth and efficient, from initial inquiries to final negotiations. Their ability to capture valuable insights and feedback from customers helped us fine-tune our strategies and better cater to our clients’ needs.If you're in the real estate sector and looking to improve your client engagement and sales process, I highly recommend EuroCom CX Services. Their expertise, flexibility, and commitment to results make them an invaluable partner.
Gaetano Ferrara Review from Google
5.0★
Gaetano Ferrara's Review Sourced from Google
I was a EuroCom CX customer for a telecommunications project, and I must say I was extremely satisfied with their work. Their expertise in customer experience management is evident in every aspect of their service.What impressed me most was their ability to provide customized solutions to meet our specific needs. EuroCom CX carefully analyzed our current customer experiences and developed tailored solutions to improve our customers' interactions with our company. Thanks to their knowledge of the telecommunications industry, they provided solutions we hadn't even considered previously.Furthermore, their focus on ensuring a seamless customer experience across every touchpoint was extraordinary. This significantly improved our interactions with our customers and created a foundation for their loyalty and increased satisfaction.Their commitment to innovation was also a significant factor in our collaboration. EuroCom CX has provided us with cutting-edge technology platforms that have allowed us to improve our business efficiency, obtain real-time feedback from our customers, and optimize our operations to achieve our business goals.Finally, their excellent customer service and technical support have been impeccable. Their team has been responsive, professional, and available to answer all our questions and resolve any issues we encountered during our collaboration.In summary, I highly recommend EuroCom CX to any telecommunications company looking to improve customer experience, increase customer loyalty, and achieve business results. Their expertise, customized solutions, focus on customer experience, and commitment to innovation have been key factors in our successful collaboration.
Josè Freitas Review from Google
5.0★
Josè Freitas's Review Sourced from Google
As a client in the automotive industry, I had the pleasure of partnering with EuroCom CX to enhance our customer experience and ultimately increase and upscale our clientele. Working with EuroCom CX has been a game-changer for our business, and we are grateful for the exceptional support and guidance they have provided us.One of the most significant ways EuroCom CX helped us was by providing customized solutions that catered to our unique needs and requirements. Through a thorough analysis of our existing customer experience, EuroCom CX identified areas of improvement and developed tailored solutions to enhance our customer engagement and satisfaction. These solutions were not generic but tailored to our business, which made a significant difference.EuroCom CX's focus on delivering a seamless customer experience across all touchpoints was another critical factor in our success. From the initial contact to post-sale follow-up, EuroCom CX ensured that each customer interaction was seamless and consistent. This approach fostered customer loyalty and enhanced the chances of repeat business and positive referrals, ultimately leading to increased clientele.We were particularly impressed by EuroCom CX's commitment to technology and innovation. The company's sophisticated platforms integrated seamlessly with our existing systems, providing real-time insights into customer behavior and preferences. This data allowed us to make informed decisions and optimize our operations to drive revenue growth and expand our clientele.Finally, EuroCom CX's excellent customer service and support were outstanding. The team was responsive, knowledgeable, and professional, always going above and beyond to ensure our satisfaction. This level of support helped us to build a strong relationship with EuroCom CX and provided us with the confidence to trust them with our business needs.Overall, partnering with EuroCom CX has been one of the best business decisions we have made. Through their personalized approach, focus on delivering a seamless customer experience, commitment to technology and innovation, and excellent customer service, EuroCom CX helped us increase and upscale our clientele. We highly recommend EuroCom CX to any business seeking to enhance their customer experience and drive growth.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Evateck is a Business Process Outsourcing (BPO) provider helping businesses scale operations through dedicated and shared teams customer support, back-office, content moderation, and data entry. Expertise across SaaS, eCommerce, fintech, healthcare, and logistics...
Location
Fort Lauderdale, Florida
Number of Employees
Under 49
Average Hourly Rate
$16/hr
Minimal Budget
$1,000 - $10,000
Evateck Services
BPO
Customer Support
Call Centers
Phone Answering Services
Staff Augmentation
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Transcure Medical Billing Services offers nationwide medical billing, focusing on accurate coding, timely claims, and reducing denials. We help small and specialty practices streamline billing, improve reimbursements, and maintain financial stability, so you can focus on patient care...
Location
Farmers Branch, Texas
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
Transcure Services
BPO
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Harding Memorial Healthcare
Wilson Creek Internal Medicine Group |
MountainView Regional Medical Center
Bingham Memorial Hospital
Panda Pediatrics and Adolescent Care
Data sourced from the agency's DesignRush profile
Transcure Reviews & Testimonials
Amber Nestor Review from Google
5.0★
Amber Nestor's Review Sourced from Google
We’ve had a great experience working with Transcure. Their team is consistently responsive and attentive to our needs. Whether it’s gathering reports on short notice or addressing questions quickly, they’ve always gone above and beyond to support us. Their professionalism and reliability have made a significant difference in our operations. Highly recommend!
Emily Liu Review from Google
4.0★
Emily Liu's Review Sourced from Google
We've had a great experience working with Transcure Medical Billing. Communication is always clear and timely. Their team is knowledgeable, responsive, and efficient in handling our billing needs. While there's still a little room for improvement in reporting details, overall they've been a valuable partner in supporting our practice's growth. Would definitely recommend their services to other healthcare providers!
Matt Loudin Review from Google
5.0★
Matt Loudin's Review Sourced from Google
We have been utilizing Transcure's services. We are very pleased, and Transcure has exceeded our expectations. They are the best in the industry.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
DGC BPO Service is a premier US-based outsourcing company offering expert customer service, call center solutions, virtual assistance, and lead generation. We help businesses optimize operations, improve customer experiences, and drive growth with tailored, efficient solutions...
Location
New York City, New York
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
DGC BPO Service Services
BPO
Call Centers
Customer Support
Phone Answering Services
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
MZ Medical Billing provides end-to-end medical billing services for clinics, hospitals, and multi-specialty practices across the United States. The team manages eligibility checks, coding review, claim submission, denial follow-ups, A/R recovery, and patient billing, helping providers maintain predictable...
Location
St. Petersburg, Florida
Number of Employees
100 - 249
Portfolios Count
1 Project Listed
MZ Medical Billing Services
BPO
Digital Marketing
SEO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Sunknowledge Services Inc. is a dynamic medical billing services & collections company extending superior, proprietary technologies, workflow, and business processes that exceed clients' expectations and enhance their revenue cycle. Focused on providing operational enhancements while significantly reducing...
Location
New York City, New York
Number of Employees
Under 49
Sunknowledge Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Your Perfect Partner For Improved Revenue Cycle Management Services
We are a high yield and technology empowered US Healthcare RCM outsourcing company that provides medical billing and medical coding services to prime healthcare providers across the United States...
Location
Lansdale, Pennsylvania
Number of Employees
250 - 499
Average Hourly Rate
$8/hr
Minimal Budget
Under $1,000
Purview Healthcare Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We are a full-service dental billing organization with 1,000+ professional billers and coders across the U.S., helping dental practices boost revenue, cut costs, and focus on patient care...
Location
Downers Grove, Illinois
Number of Employees
500 - 999
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Dental Revenue Group Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
OMS Dental
Ogden Valley Dental
Ashton Dental
Data sourced from the agency's DesignRush profile
Dental Revenue Group Reviews & Testimonials
Fred Lipson Review from Google
5.0★
Fred Lipson's Review Sourced from Google
We’ve been using DRG for our revenue cycle management services for the past three years, and we couldn’t be more pleased with the results. As a large dental group practice, managing billing, tracking and collecting, resubmissions, posting, and credentialing can be incredibly complex and time-consuming, but DRG has consistently streamlined the entire process for us.Their team is professional, knowledgeable, and always quick to respond to any questions or issues we may have. What really distinguishes them is their incredible support with any unexpected projects we've faced, always ensuring we have all the necessary information to successfully complete each task.Thanks to their support, we’ve seen a noticeable improvement throughout the entire revenue cycle. We highly recommend DRG to any dental practice looking to improve their revenue cycle management. They’ve been an invaluable partner to our team.
David Kim Review from Google
5.0★
David Kim's Review Sourced from Google
Dr. Kim has been using DRG's dental billing services for the past year and a half. They are truly a game-changer for our practice. We’re always in the loop and up-to-date with everything related to our billing and claims on a weekly basis.Their turnaround time is incredibly fast—any question we have about claims gets answered within 24 hours, which helps us avoid delays and keeps operations running smoothly. What really sets DRG apart, though, is their meticulous approach to claim review before submission. They go the extra mile to ensure that every claim is properly reviewed and error-free, which has significantly reduced our claim rejections. Furthermore, any claim that gets denied will be corrected and resubmitted.We’re beyond impressed with DRG’s professionalism and dedication to our success.
Leann Pyatt Review from Google
5.0★
Leann Pyatt's Review Sourced from Google
Highly highly recommend DRG. Especially if you are a patient driven practice with minimal staff. Our offices are DRG has been really helpful in the running of our two dental offices. They are really thorough and stay on top of our AR to produce the best possible results. We have gone from being incredibly involved in the insurance billing to completely hands off. Just scan and go! With monthly meetings and daily checkins with our team we are able to see how DRG works in the background to produce results from the insurance companies. Basically it has saved our team hours of time to pursue patient led goals and relationships. I was not expecting such a large team to be involved, and we are very happy with them. Each of their team members knows our team, they excute what they promise and they get the job done in about 3-4 weeks. Any questions or concerns they direct to the team and it is usually resolved within a few days.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
At Humalife Healthcare, we go beyond expectations by delivering high-quality digital tools and services that help healthcare providers work smarter, serve better, and grow sustainably...
Location
Claymont, Delaware
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Humalife Healthcare Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Dental Industry
Health Care Industry
Wellness & Fitness Industry
Data sourced from the agency's DesignRush profile
Humalife Healthcare Reviews & Testimonials
Jayanti Roy Review from Google
5.0★
Jayanti Roy's Review Sourced from Google
Excellent experience with Humalife Healthcare! The process was smooth and the team was very supportive and professional throughout
Anayana Kanwar Review from Google
5.0★
Anayana Kanwar's Review Sourced from Google
Great experience overall! The team was professional, supportive, and delivered exactly what I needed. Highly recommended.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Swagpro Medical Billing Services is recognized as the best medical billing company in Nebraska, offering top-quality, end-to-end medical billing services in Nebraska...
Location
Lincoln, Nebraska
Number of Employees
50 - 99
Average Hourly Rate
$1000/hr
Minimal Budget
$1,000 - $10,000
Swagpro Medical Billing Services Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Health Care Industry
Dental Industry
Wellness & Fitness Industry
Data sourced from the agency's DesignRush profile
Swagpro Medical Billing Services Reviews & Testimonials
Courtney Miller Review from Google
5.0★
Courtney Miller's Review Sourced from Google
I am the clinical director for a community-based outpatient mental health counseling center. I also oversee the agency's business operations. Our agency has struggled in past years with finding a billing vendor and lost significant revenue during that time. From the beginning of our relationship with Swagpro (2023), we have had a significant increase in billing efficiency. The Swagpro team has provided exceptional service, consistently even when they have had internal transitions. They are very responsive to any questions, typically in less than 24 hours, with friendly and knowledgeable team members. I, as an administrator who is responsible for overseeing the agency's financial sustainability, highly recommend Swagpro for medical billing services!
Amanda Austin-Mafilika Review from Google
5.0★
Amanda Austin-Mafilika's Review Sourced from Google
I have worked with Swagpro as my billing team for my psychotherapy practice and they are always on top of things. They have always handled my billing issues with courtesy, swiftness, and professionalism. I would definitely recommend!
Megan Matulka Review from Google
5.0★
Megan Matulka's Review Sourced from Google
Swagpro has been a game changer and business saver for me. All my questions and concerns were promptly answered. I was hesitant to use a billing service due to a couple of other contracting experiences, but they have been able to fix everything without adding stress to me. Praveen Potti and his team listen, validate, and are extremely knowledgeable about billing services across medical AND mental health services. I cannot recommend them enough!
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Contasks is a trusted virtual assistant and back-office outsourcing provider. Originally serving transportation companies, we now support a wide range of industries from eCommerce to healthcare. Our mission is simple: cut costs, streamline operations, and help your business grow with confidence...
Location
Dublin, Ohio
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Contasks Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Boost revenue cycle management with Medmax Technologies LLC, a trusted us-based medical billing company. Get faster claims and higher reimbursements...
Location
Flower Mound, Texas
Number of Employees
100 - 249
Minimal Budget
Under $1,000
Medmax Technologies LLC Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Health Care Industry
Dental Industry
Corporate Services Industry
Data sourced from the agency's DesignRush profile
Medmax Technologies LLC Reviews & Testimonials
Karen Saavedra Lopez Review from Google
5.0★
Karen Saavedra Lopez's Review Sourced from Google
As front desk staff at a busy clinic, working with Ali over the past couple years has been such a relief. He’s always quick to verify insurance eligibility before we schedule patients, which helps us avoid last-minute surprises and keeps everything running smoothly.When patients come in with billing questions or issues, Ali is responsive and thorough. He gets things sorted out fast and communicates clearly so we’re not left guessing. He makes our jobs easier and helps us give patients a better experienceTHANK YOU ALI! :D
IRIS GUTIERREZ Review from Google
5.0★
IRIS GUTIERREZ's Review Sourced from Google
Ali is my go to person at Medmax Tech !He is very professional , honest , and pleasant to work with . I always bug him sometimes multiple times a day and each time he is nice and willing to help.
Leslie Zamudio Review from Google
5.0★
Leslie Zamudio's Review Sourced from Google
I’m a medical assistant at a pulmonary clinic, and we’ve been working with Ali for over two years through the billing company we’re partnered with. He’s been consistently reliable and easy to work with.He’s super prompt when it comes to checking patient eligibility, especially for sleep studies and other tests that can be time-sensitive. He always gets back to us quickly with accurate info, which makes a big difference in our workflow. Highly recommend! Ali is the best
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Routine audits are key to ensuring accurate billing and regulatory compliance. At eBridge RCM LLC, we conduct comprehensive monthly billing audits designed to uncover errors, monitor performance trends, and reveal areas for operational enhancement. Our timely evaluations and easy-to-understand reports empower...
Location
New York City, New York
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
eBridgeRCM Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
MedBrilliance RCM - Precision Medical Billing & Revenue Cycle Management
MedBrilliance RCM is among the USAs top medical billing companies, providing comprehensive billing, coding, and revenue cycle management services for physicians, clinics, and healthcare groups. Our team of certified medical billers and coders excels at reducing aged receivables and resolving claim denials...
Location
Austin, Texas
Number of Employees
50 - 99
Average Hourly Rate
$30/hr
Minimal Budget
Under $1,000
MedBrilliance Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We specialize in providing accurate, timely, and efficient medical billing solutions for healthcare providers. Our expert services ensure seamless billing processes, helping you focus on patient care while we manage the complexities of billing and claims...
Location
Hillside, New Jersey
Number of Employees
50 - 99
Minimal Budget
Under $1,000
Mastermind Healthcare RCM Tactics Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Revolutionize Revenue Cycle Management For Healthcare
iSolve RCM is the best medical billing company that offers comprehensive healthcare revenue management services, with a fee as low as 2.99% of monthly collections. We serve 50+ specialties in all 50+ states. Reach out to us for expert medical billing services in USA...
Location
Edison, New Jersey
Number of Employees
250 - 499
Average Hourly Rate
$15/hr
Minimal Budget
$1,000 - $10,000
iSolve RCM Services
BPO
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Health Care Industry
Wellness & Fitness Industry
Dental Industry
Data sourced from the agency's DesignRush profile
iSolve RCM Reviews & Testimonials
Shani Cerritos Review from Google
4.0★
Shani Cerritos's Review Sourced from Google
I paid iSolve RCM to credential me with Medicare and Medicaid. Neither process went smoothly. I did end up getting credentialed with Medicare, but not Medicaid. There were so many complications with this process. If the person that was helping me paid attention, they would have seen that I needed to have my Medicaid credentials revalidated not fully credentialed. I was told I was credentialed and began seeing clients. When I couldn’t enter the system, I called medicaid, just to be told my credentials were suspended due to not being revalidated. I reached out to iSolve to fix this problem or get my money back. However, they did not have the knowledge on how to fix this situation, and said that there was nothing that they could do. I just took the L and credentialed myself. I’m only giving 2 stars, because the person I worked with was nice and responsive to my emails.Update: iSolve RCM worked with me to rectify the situation and I am very satisfied! They want to ensure customer satisfaction. They are professional and dedicated.
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U Control Billing offers professional medical coding services that ensure accurate CPT, ICD-10, and HCPCS coding for healthcare providers. Our certified coders help reduce claim denials, maintain compliance, and improve reimbursement by translating clinical documentation into precise, billable codes that...
Location
Hauppauge, New York
Number of Employees
50 - 99
Minimal Budget
Under $1,000
UControl Billing Services
BPO
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MedHuts provides professional medical billing, coding, and revenue management services to help healthcare providers improve efficiency and reimbursement...
Location
Sheridan, Wyoming
Number of Employees
Under 49
Medhuts Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Wellness & Fitness Industry
Health Care Industry
Dental Industry
Data sourced from the agency's DesignRush profile
Medhuts Reviews & Testimonials
Maliha Maheen Review from Google
4.0★
Maliha Maheen's Review Sourced from Google
We’ve been working with MedHuts for a while now, and the experience has been consistently positive. Claims are submitted promptly. Shams and his team is very responsive and super knowledgeable . I would highly recommend!
Ihsan Ullah Khan Review from Google
5.0★
Ihsan Ullah Khan's Review Sourced from Google
My name is Dr Ihsan Ullah khan.I am Anesthetist.This is a great medical billing company to work with.We are having a very good experience with this company
MarieAnge Swindells Review from Google
5.0★
MarieAnge Swindells's Review Sourced from Google
Fantastic application and support! The product was quick and makes things effective and more efficient. Highly recommend this service
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Escrow-Healthcare is a Dubai-based medical insurance billing company with nine years of proven expertise in delivering accurate, secure, and end-to-end billing solutions for healthcare providers. As one of the best medical billing companies in the region, we specialize in medical insurance billing, healthcare...
Location
Dubai, United Arab Emirates
Number of Employees
50 - 99
Average Hourly Rate
$123/hr
Minimal Budget
$1,000 - $10,000
Escrow Medical Billing Service LLC Services
BPO
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Horizon Family Clinic
Elite Dental Studio
MedScan Diagnostics
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Escrow Medical Billing Service LLC Reviews & Testimonials
Thasnim K.A Review from Google
5.0★
Thasnim K.A's Review Sourced from Google
Excellent end-to-end RCM services with timely follow-ups and accurate billing. Professional, responsive team that truly improves revenue performance.
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MedsIT Nexus is a results-driven healthcare billing services and solutions partner specializing in accurate medical billing, coding, credentialing, and data-powered RCM solutions. We help healthcare providers improve collections, reduce denials, streamline operations, and achieve consistent financial growth...
Location
Uniondale, New York
Number of Employees
100 - 249
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
MedsIT Nexus Services
BPO
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Medical Billing Services That Maximize Your Revenue
At Expeditious Medical Billing, we provide complete medical billing and revenue cycle management solutions for healthcare providers of all sizes. Whether you're a solo practitioner managing patient care or a growing healthcare group handling high patient volumes, our team ensures your billing process runs...
Location
Richmond, California
Number of Employees
Under 49
Average Hourly Rate
$5/hr
Expeditious Medical Billing Services
BPO
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Prime Doc Billing LLC is a trusted medical billing company in Brooklyn, New York, specializing in revenue cycle management and healthcare administrative solutions. We help healthcare providers maximize reimbursements, reduce claim denials, and streamline operations, allowing them to focus on patient care...
Location
New York City, New York
Number of Employees
50 - 99
Prime Doc Billing LLC Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Wellness & Fitness Industry
Dental Industry
Health Care Industry
Data sourced from the agency's DesignRush profile
Prime Doc Billing LLC Reviews & Testimonials
Norma Sime Review from Google
5.0★
Norma Sime's Review Sourced from Google
The team at Prime Doc Billing has been a pleasure to work with. They’ve helped us navigate complex billing challenges with expertise and efficiency, and they’re always quick to respond to any questions we have. Their reports are thorough, clear, and easy to understand, which has significantly improved our billing process. We truly appreciate their reliability and support. The management team is friendly, attentive, and consistently goes above and beyond to ensure complete satisfaction. Sincerely Integrative Wellness IV Clinic.
Tahseen Review from Google
5.0★
Tahseen's Review Sourced from Google
We recently launched a new vascular surgery practice, and Prime Doc Billing has been an exceptional partner from day one. Their team is enthusiastic, energetic, and always available whenever we need support.Prime Doc guided us through the entire credentialing process with remarkable dedication. Even though we were sometimes delayed in sending documents, their team stayed on top of every insurance company and never let anything fall through the cracks. Thanks to their persistence and expertise, our credentials were approved smoothly.As we prepare to open our practice, we are extremely grateful for their hard work and professionalism. We look forward to continuing our relationship with Prime Doc for VA services and billing support.They are truly great people to work with, and we highly recommend Prime Doc Billing to any new or existing medical practice looking for reliable, knowledgeable, and committed billing professionals.Dr Abid Khan
Sarah Quesada Review from Google
5.0★
Sarah Quesada's Review Sourced from Google
The team at Prime Doc Billing has been amazing to work with! They've helped us sort through some really tricky billing issues and have always been quick to respond whenever we have questions. Their reports are super detailed and easy to understand, and they've made our billing process so much more efficient. We really appreciate how reliable and helpful they are.
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Healthcare Billing Services provides reliable medical billing and revenue cycle management solutions designed to help healthcare providers get paid accurately and on time. We reduce administrative workload, improve reimbursement rates, and ensure compliant billing so providers can focus on patient care...
Location
Maryland Heights, Missouri
Number of Employees
Under 49
Average Hourly Rate
$500/hr
Minimal Budget
$50,000 & Up
Healthcare Billing Services Services
BPO
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Medical Billing & Revenue Cycle Management Company
Connexus Cure is the medical billing company in United States helps healthcare practices get paid faster, reduce denials, and maximise revenue through expert medical billing & rcm services...
Location
Branchburg, New Jersey
Number of Employees
Under 49
Average Hourly Rate
$30/hr
Minimal Budget
Under $1,000
Connexus Cure Services
BPO
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Mediknocx is a trusted medical billing company offering professional medical billing services to streamline revenue, reduce errors, and support practice growth...
Location
Franklin Square, New York
Number of Employees
50 - 99
Average Hourly Rate
$50/hr
Minimal Budget
$10,000 - $25,000
Mediknocx Services
BPO
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WeCare Billing LLC is a trusted medical billing and revenue cycle management company that helps healthcare providers maximize revenue through accurate billing, faster claim processing, proactive denial management, and compliance-focused solutions tailored to practices of all sizes...
Location
Boynton Beach, Florida
Number of Employees
100 - 249
Average Hourly Rate
$25/hr
WeCare Billing LLC Services
BPO
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Instant Solution is a top BPO company in Bangladesh, offering world-class call center, data management, and business support services globally. With expertise in data processing, customer support, healthcare BPO, and e-commerce, we ensure secure, accurate, and efficient solutions. Operating in Bangladesh and...
Location
Dhaka, Bangladesh
Number of Employees
Under 49
Average Hourly Rate
$8/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Instant Solution Services
BPO
Business Consulting
Call Centers
Phone Answering Services
Customer Support
Transcription Services
Translation Services
Market Research
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Medical Billing Company | Billing Services As Low As 2.89%
We are Providers Care Billing LLC, a medical billing company based in Illinois, USA, offering comprehensive medical billing and coding services at a competitive rate of just 2.89%. With a 4.9-star rating and outstanding client feedback, we proudly maintain a 100% satisfaction rate...
Location
Schaumburg, Illinois
Number of Employees
50 - 99
Average Hourly Rate
$50/hr
Providers Care Billing LLC Services
BPO
Business Consulting
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Health Care Industry
Wellness & Fitness Industry
Dental Industry
Data sourced from the agency's DesignRush profile
Providers Care Billing LLC Reviews & Testimonials
Andy Huys Review from Google
5.0★
Andy Huys's Review Sourced from Google
Providers Care Billing has been amazing for my private practice needs over the past year. Gustavo and his team are attentive, quickly responsive and professional in every way. I highly recommend using their services!
Practice Administrator Review from Google
5.0★
Practice Administrator's Review Sourced from Google
Providers Care Billing has been amazing. As we expanded we needed support to continue in our insurance billing department. Transition to them was seamless, they are professional, extremely knowledgable and I highly recommend them. They are on top of everything, and very responsive.
Katie Kussard Review from Google
5.0★
Katie Kussard's Review Sourced from Google
We started our practice almost a year ago and have been using Providers Care Billing since the beginning. Gustavo and his team have been amazing! They respond to our questions in a very timely manner and have supported us in resolving any issue we have had with insurance companies. The rate we pay for this service can't be beat. We highly recommend Providers Care Billing.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
We help businesses deliver fast, reliable, and professional customer support across all channels. Whether you need inbound support, outbound follow-ups, or a dedicated remote team, we tailor our services to fit your operations and scale with your growth...
Location
St. Petersburg, Florida
Number of Employees
50 - 99
Average Hourly Rate
$10/hr
Portfolios Count
2 Projects Listed
The Acme Solutions Services
BPO
Customer Support
Phone Answering Services
Call Centers
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Customized RCM Strategies For US Healthcare Providers
At 𝗕𝗶𝗹𝗹𝗶𝗻𝗴 𝗖𝗮𝗿𝗲 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀, we are more than just a medical billing company, we are your trusted partner in maximizing revenue, minimizing claim denials, and streamlining your entire Revenue Cycle Management (RCM) process. With deep expertise in the...
Location
Sheridan, Wyoming
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Billing Care Solutions Services
BPO
Business Consulting
Customer Support
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Healthcare Industry
Specialty Clinics
Hospitals
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Billing Care Solutions Reviews & Testimonials
Madiha Rehman Review from Google
5.0★
Madiha Rehman's Review Sourced from Google
BCS has transformed our revenue cycle with accurate medical billing, faster reimbursements, and outstanding support. Their expertise has significantly improved our collections, reduced claim denials, and contributed to the financial growth of our practice. I highly recommend BCS to any healthcare provider seeking reliable and results-driven medical billing services.
Melanie Gutierrez Review from Google
5.0★
Melanie Gutierrez's Review Sourced from Google
Excellent prior authorization services! The team is knowledgeable, responsive, and handled the entire process efficiently. They kept me informed throughout and worked hard to ensure timely approvals, reducing delays and stress. Their professionalism and attention to detail made a real difference. I highly recommend their services to anyone looking for reliable and efficient prior authorization support.
Jennifer Aaron Review from Google
5.0★
Jennifer Aaron's Review Sourced from Google
Billing Care Solutions offers exceptional billing services with responsive and professional customer support. Their user-friendly system has streamlined our processes and reduced our workload. Any issues were resolved promptly and efficiently. Highly recommended for reliable billing solutions.
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DoctorPapers offers medical virtual assistants and revenue cycle management services for 50 medical specialties across the USA. Our solutions are fully HIPAA compliant and secure...
Location
Glendale, California
Number of Employees
50 - 99
DoctorPapers Services
BPO
Transcription Services
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Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...
Location
Toronto, Canada
Number of Employees
250 - 499
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
EmpireOne Contact Center Services
BPO
Call Centers
Phone Answering Services
Customer Support
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Small Business Accounting, Technology, & Growth Consulting.
Fred Lundin CPA LLC is a Chicago-based CPA accounting and technology consulting firm specializing in serving e-commerce, solopreneurs, and small business owners. With a dedicated focus on these sectors, we provide tailored financial and technological solutions to help our clients thrive in their respective...
Location
Chicago, Illinois
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
3 Projects Listed
Fred Lundin CPA LLC Services
Business Consulting
Market Research
Accounting
BPO
CRM Consulting
ERP Consulting
Cybersecurity
IT Services
IT Compliance Solution
Cloud Consulting
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Malakos Healthcare Solutions is a U.S. focused medical billing and revenue cycle management company helping healthcare practices improve reimbursements, reduce claim denials, and streamline billing operations. We support specialties including chiropractic, pain management, physical therapy, behavioral health...
Location
Cheyenne, Wyoming
Number of Employees
50 - 99
Average Hourly Rate
$15/hr
Portfolios Count
1 Project Listed
Malakos Healthcare Solutions Services
Customer Support
IT Services
BPO
Call Centers
Business Consulting
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ANR Medical Billing LLC is a Connecticut-based revenue cycle management company helping healthcare providers maximize reimbursements and reduce claim denials. We specialize in end-to-end medical billing, coding, credentialing, and denial management for practices across the USA...
Location
New London, Connecticut
Number of Employees
Under 49
Average Hourly Rate
$30/hr
Minimal Budget
$1,000 - $10,000
ANR Medical Billing Services
BPO
Transcription Services
Business Consulting
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We provide fully turnkey solutions handling legal setup, HR, payroll, accounting, compliance, facilities, and day-to-day supervision so our clients can focus exclusively on sales, growth, and performance. Write everything around this idea , this is the core service we offer...
Location
Chula Vista, California
Number of Employees
100 - 249
Average Hourly Rate
$15/hr
PromoCall Services
BPO
Call Centers
HR Outsourcing
Phone Answering Services
Customer Support
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Enterprise IT Solutions That Drive Business Growth
Awantrix is a Texas-based enterprise technology solutions provider specializing in managed IT services, cybersecurity, connectivity, infrastructure, and unified communications. The company helps organizations improve operational efficiency, strengthen security, and scale their technology environments through...
Location
Dallas, Texas
Number of Employees
Under 49
Average Hourly Rate
$79/hr
Minimal Budget
Under $1,000
Awantrix Services
BPO
Call Centers
Business Consulting
IT Services
IT Compliance Solution
Cloud Consulting
Cybersecurity
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We provides top-class offshore SEO virtual assistants. Hire individually or build your SEO team to be your industry's organic leader. When you need SEO support to assist with your businesss organic growth, our SEO VAs are available on an hourly, part-time, full-time, project-based, or monthly basis...
Location
Santa Fe, New Mexico
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Virtual SEOs Services
SEO
BPO
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ScionisRCM delivers End-to-End Revenue Cycle Management solutions for Physicians, Hospitals, Medical Practices, Specialty groups and MSO's across the U.S. We specialize in accurate medical coding, denial preventions, and clean claim submission to help practices increase collections while reducing admirative...
Location
Fort Worth, Texas
Number of Employees
100 - 249
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
Scionis RCM Services
Business Consulting
BPO
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Reducing Physician Burnout Through Accurate, Real-Time Medical Documentation
ScribeEMR provides AI-assisted and human medical scribing services that help healthcare providers reduce documentation burden and focus more on patient care. Our trained medical scribes work in real time to capture clinical encounters, maintain accurate electronic health records, and ensure HIPAA-compliant...
Location
Woburn, Massachusetts
Number of Employees
1000 & Up
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
ScribeEMR Services
Transcription Services
BPO
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Multi-Specialty Clinics
Independent Physician Groups
Telehealth Providers
Urgent Care Centers
Specialty Care Practices
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ScribeEMR Reviews & Testimonials
TISHA SMITH Review from Google
1.0★
TISHA SMITH's Review Sourced from Google
Do not use this company for their billing services. I have worked in medical billing for 20+ years and tried to work with them after taking over a office and they didn't scrub claims like they claim, that they charge for, they forgot to put modifiers on claims. Also when I sent notice to cancel the contract they messed up all of our insurance company's to which we are still recovering from. DO NOT RECOMMEND EVER! Worst billing I have ever seen.
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What you pay depends on the contract structure. There are four main models:
An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
$8 to $15 offshore
$20 to $30 nearshore
$40 to $60+ onshore
Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
Bringing in temporary agents
Moving staff from quieter channels to busier ones
Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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