The top BPO agencies in 2026 are IdeasUnlimited, TechSpeed, and Blue Valley Marketing, selected from 40 agencies vetted by DesignRush on the basis of verified client reviews (4.5 avg. rating), project outcomes and industry expertise. IdeasUnlimited leads the ranking for BPO, followed by TechSpeed and Blue Valley Marketing.
Reviews undergo a stringent verification process to ensure reliable information about each agency from verified past clients. We’ve updated our Average Star Rating system to give you the most accurate summary of all client reviews. Read more.
DesignRush evaluates BPO providers based on verified client reviews, service capabilities, industry experience, and operational performance. Some placements may be paid.
IdeasUnlimited is a BPO with fifteen (15) years of experience in providing various BPO services...
Location
Sugar Land, Texas
Number of Employees
100 - 249
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
IdeasUnlimited Services
Call Centers
Phone Answering Services
IT Services
BPO
Customer Support
Transcription Services
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
BabeBox
PatPat
Sapphire
Messenio
Stevens Realty
Justin TV (now known as Twitch TV)
Data sourced from the agency's DesignRush profile
IdeasUnlimited Reviews & Testimonials
Kimberly Weber President and Founder at Iowa Home Care
5.0★
BPO Review from Kimberly Weber
We brought on IdeasUnlimited to help with our back office work so our nurses and staff could stay focused on clients. They handle scheduling, reports, emails, and client inquiries, and they picked up new tasks fast with very little training. The time we save is huge, and it makes our daily operations smoother. What I like most is they really try to fit into how we work, so it feels like they are part of our own team. The onboarding took a little time, but once we got set, everything has been running well.
Miriam Woodward Founder President and CEO at De Dios Consulting
5.0★
BPO Review from Miriam Woodward
IdeasUnlimited has been a dependable partner for us at De Dios Consulting. They handle our scheduling, emails, research, and reports, which freed up time for us to focus on clients. What I value most is how quickly they adapt and how much they feel like part of our team. The only challenge was getting them up to speed on a few tools, but once they learned, everything has been smooth.
Jeffrey Bill Founder & CEO at Sunrise Treatment Center
5.0★
Medical Review from Jeffrey Bill
Working with IdeasUnlimited has been a real help for us at Sunrise Treatment Center. We brought them in to handle our medical billing so our staff could focus more on patients. They learned our system fast and cut down on errors which meant we got paid quicker and had better cash flow. Communication has always been easy and they adjust when we need something changed. What stood out most is how detailed and reliable they are. Nothing is ever perfect but they came pretty close.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
TechSpeed Inc: Women Owned Technology Company, Pioneering AI-Driven BPO Solutions
TechSpeed Inc is a Women Owned Technology company. Founded in 2002, it is the first AI-driven Business Process Outsourcing (BPO) provider. Pairing AI-driven technology automation and Human in the Loop support, TechSpeed enables businesses of all sizes to grow with scalable outsourcing solutions...
Location
Portland, Oregon
Number of Employees
100 - 249
Average Hourly Rate
$6/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
TechSpeed Services
BPO
AI Development
eCommerce Development
Phone Answering Services
Customer Support
Transcription Services
Staff Augmentation
Web Design
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
WACOM
Hofstra Univercity
Merrill Lynch
C2 Financial Corporation
Griflan Design
Bridgetown Coffee
Direct Crown
Passport Unlimited
Data sourced from the agency's DesignRush profile
TechSpeed Reviews & Testimonials
Etienne Demeules Director of Finance & Valuation at DSMA
5.0★
Data Entry Review from Etienne Demeules
TechSpeed support is seamless with ongoing workflows or new ones. Using them on different files, they have great turnaround and make sure data always meets expectations
Diane Ernstsson Manager at JDXpert
5.0★
Data Entry Review from Diane Ernstsson
TechSpeed has been a wonderful solution for our data entry needs. Their project manager is super friendly, easy to work with, extremely responsive and clear. TechSpeed swiftly got us through a rough patch when we were very backed up on data entry projects. They went above and beyond to exceed our expectations for sooner-than-expected delivery of the projects for data entry. Their QA is spot-on and very thorough. TechSpeed has been so great to work with!
Mark Stefanski VP of Software at Compology
5.0★
Data Entry Review from Mark Stefanski
For many years, Compology has worked with TechSpeed on image labeling, valuing TechSpeed's attention to detail and interest in optimizing processes. The client can rely on it to go over instructions, ask questions, give feedback, and train its team to follow it to a T. TechSpeed commits its time and resources to delivering great results and getting the job done well. Compology highly recommends working with the agency. (Verified via email)
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Blue Valley Marketing (BVM) provides exception INBOUND and OUTBOUND Call Center Services. Since 1991 BVM has supported businesses operating in B2B, and B2C industries with six US Based locations. We have successfully completed over 5000+ projects in various industries...
Location
Home, Kansas
Number of Employees
250 - 499
Blue Valley Marketing Services
Call Centers
Customer Support
BPO
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
IBM
Cisco
Microsoft
Red Hat
NVIDIA
AWS
Salesforce
Verizon
Endeavor
Data sourced from the agency's DesignRush profile
Blue Valley Marketing Reviews & Testimonials
Kendra Brassfield Chief Executive Officer at NeoLife International
5.0★
Call Centers Review from Kendra Brassfield
Blue Valley Marketing has been a game-changer for our health and fitness company. Their call center services are top-notch. They've helped us connect with our clients seamlessly, providing exceptional support. Our overall experience with them has been nothing short of fantastic
Anne Marie Lukin Franchise Owner at Planet Fitness
5.0★
Call Centers Review from Anne Marie Lukin
They provided exceptional customer support that went beyond mere service. Their dedication is unrivaled, from handling inquiries about fitness programs to ensuring client satisfaction. Blue Valley Marketing delivered flawlessly on the project, which required not only efficiency but also a genuine understanding of our brand ethos. Their personalized approach, which is evident in every call, demonstrates their dedication to our wellness mission. We highly recommend their services for the ideal combination of professionalism and a personal touch.
Rhonda Mercaldo Owner/Operator at Jimmy John's
5.0★
Call Centers Review from Rhonda Mercaldo
From the very beginning, their team demonstrated professionalism and dedication. They were always just a call away, ready to assist with customer inquiries, reservations, and feedback. The level of service was outstanding, with their agents showcasing an in-depth knowledge of our menu and our restaurant's unique selling points. They truly felt like an extension of our team. Blue Valley's performance was consistently impressive, ensuring no call went unanswered, and every customer felt valued. Their proactive approach in resolving issues and providing insightful suggestions for improving our customer experience was invaluable. The level of care and attention they gave to our patrons was evident in the positive feedback we received. In summary, my overall experience with Blue Valley was top-notch. They played a crucial role in enhancing our customer service and contributed to the success of our restaurant. I highly recommend their services to any business in need of a reliable and customer-focused inbound call center.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
RAYA Customer Experience is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management, seat rental solutions, back-office, and digital services to global clients, including global Fortune 1000 companies in Europe, the Middle...
Location
Giza, Egypt
Number of Employees
250 - 499
Average Hourly Rate
$100/hr
Portfolios Count
2 Projects Listed
Raya Contact Center Services
Phone Answering Services
BPO
Call Centers
HR Outsourcing
Customer Support
Business Consulting
IT Services
Big Data Analytics
IT Compliance Solution
Managed Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
IAOP
Ryan Strategic Advisory
GCXA21
Data sourced from the agency's DesignRush profile
Raya Contact Center Reviews & Testimonials
Peter Ryan Owner at Ryan strategic advisory
5.0★
Phone Answering Services Review from Peter Ryan
With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals.
David Rickard Vice President at Everest Group
5.0★
Call Centers Review from David Rickard
Raya CX leverages strategic partnerships with leading technological providers and its own proprietary solutions like RCX Connect, RCX Pulse, and RCX ERP to provide end-to-end digital CX services. In the EMEA region, it is known for its proactive problem-solving, pricing structure, operational efficiency, and relational management. In 2022, it has achieved substantial revenue growth by diversifying into new industries, expanding delivery locations, and enhancing digital engagements.
Debi Hamill CEO at IAOP
5.0★
Call Centers Review from Debi Hamill
A big thank you and congratulations to the companies named to the 2022 Global Outsourcing 100® for rising to the occasion in a particularly challenging year”, said IAOP CEO, Debi Hamill. “Your tenacity, grit, and leadership were critical to ensuring our industry came out the other side of the global pandemic and we’re pleased to recognize you for your quality and performance excellence.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Support Operations Partner for High-Stakes Industries
Simply Contact designs and runs customer support operations for complex, high-expectation industries. We pair trained European teams with AI embedded into workflowsreal-time translation, voicebots, QA automationto cut costs, improve resolution speed, and scale without losing quality...
Location
Warsaw, Poland
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Portfolios Count
5 Projects Listed
Simply Contact Services
Customer Support
Call Centers
BPO
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Wizz Air
Bolt
METRO Cash&Carry
Yves Rocher
Ditto Music
Airportr
Office of the President of Ukraine
Cabinet of Ministers of Ukraine
Fareportal
Token.io
Data sourced from the agency's DesignRush profile
Simply Contact Reviews & Testimonials
Oleksii Shapran CEO at DrivEd
5.0★
Customer Support Review from Oleksii Shapran
We turned to Simply Contact to enhance support for our SaaS product users, and the cooperation fully met our expectations. The team quickly connected to our processes, took over the processing of incoming requests via email and the contact form on our website, and provided a high level of service.I would especially like to note the clear organization, attentive attitude to detail, and ability to adapt to our requirements. Support was provided in several languages, and all requests were processed promptly, within the stated SLA.
Ewa Danecka Head of Customer Experience at Wizz
5.0★
Customer Support Review from Ewa Danecka
We have chosen Simply Contact for their expertise and experience in the travel & airline industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Ольга Тушинська Review from Google
5.0★
Ольга Тушинська's Review Sourced from Google
I have been working at Simply Contact for just over a year, came with zero experience in this field, and have tried different projects and roles. If you are motivated and ready to give your best, you can get promoted. If you are satisfied with your place, you can focus on strengthening your skills, like through corporate English lessons.But above all, having worked with a ton of Simply Contact's employees, I can tell for sure that the best thing is a friendly and open environment. The management is supportive and really takes our feedback into account, and our HR team always comes up with creative activities to build up our corporate spirit.
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SunTec India is an AI-enabled IT and digital services company with 25+ years of experience, 1,500+ full-time employees, 8500+ clients worldwide, and a full spectrum of IT outsourcing, data solutions, digital engineering, eCommerce support, digital marketing and photo editing services...
Location
Delhi, India
Number of Employees
1000 & Up
Average Hourly Rate
$25/hr
Portfolios Count
6 Projects Listed
SunTec India Services
Web Development
Mobile App Development
eCommerce Development
SEO
Web Design
eCommerce
PPC
AI Development
BPO
CRM Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Bose
Panasonic Lumix
Honda
Pepsico
Dentsu
Corzen
Nielsen
Dalmia Cement
Lumens
EMC2
Data sourced from the agency's DesignRush profile
SunTec India Reviews & Testimonials
Joe Di Lucci eStore Manager at Ranger Plumbings
5.0★
Shopify Review from Joe Di Lucci
The ideal solution provider for every eCommerce store setup and optimization issues. We wanted our new Shopify store to get great brand visibility and conversions but lacked the resources and expertise for it. Partnering with SunTec India gave us access to experts who competently assessed our problems, solving them with creative product descriptions, SEO strategy generation, and product data entry service, bringing us on par with our competition.
Walter Venkel Sales Executive at Firmwrap Gifts
5.0★
Amazon Review from Walter Venkel
Excellent Amazon eStore product listing and advertising support that skyrocketed our sales.Our corporate gifting eCommerce startup faced the problem of poor brand visibility on Amazon. We partnered with SunTec India to handle the problem and were delighted with the results. They sorted our products and listed them accordingly while optimizing our PPC campaign to give better ROI. They're now our permanent partner for the job.
Randy Linker Manager-Digital Marketing at Bergman Holdings
5.0★
Web Development Review from Randy Linker
The web development partner that can give bespoke websites within a tight schedule and budget.Our company deals with supplying industrial equipment procured from many manufacturers to clients of various industries. We had not been doing this well due to the lack of traffic-generating capabilities of our incumbent website. SunTec India fixed its content and SEO issues, making it more appealing to our target group. We've now become standout suppliers in our industry; thanks to SunTec India.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Assistring LLC is a customer-focused BPO partner that helps businesses scale through reliable, high-quality customer support and operational services. We combine skilled teams, efficient processes, and flexible delivery models to provide exceptional value, seamless customer experiences, and consistent...
Location
Stratham, New Hampshire
Number of Employees
100 - 249
Average Hourly Rate
$7/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
10 Projects Listed
AssistRing Services
Call Centers
Email Marketing
Digital Marketing
BPO
IT Services
Customer Support
Translation Services
HR Outsourcing
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Unique designs, ultra customized development, and mobile applications. Our unique combination of skills and talent lets our team knock a variety of projects out of the park. We're a full-service website design, development, and consulting agency that generates growth and revenue for our clients...
Location
Rantoul, Illinois
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
UniSyn Technologies Services
Web Design
Mobile App Development
Web Development
eCommerce Development
WordPress Website Design
ERP Consulting
UI/UX Design
Design Services
Digital Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Scrubstr
Confidentially Yours
ILFMA
Let's Rock Illinois
Data sourced from the agency's DesignRush profile
UniSyn Technologies Reviews & Testimonials
Faith KopMann Office Administrator at PhotiniCare
5.0★
Mobile App Development Review from Faith KopMann
Unisyn Technologies have done several major and small projects for us. We are a repeat client as they have been easy to work with, and provide professional, quality work in a timely manner. Very responsive.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
We help businesses scale through reliable outsourced talents covering data entry, admin tasks, annotations, lead generation, and digital operations with unmatched speed and quality...
Location
Addis Ababa, Ethiopia
Number of Employees
Under 49
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Portfolios Count
5 Projects Listed
Zoha Global Solutions Services
BPO
Call Centers
AI Development
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Instant Solution is a top BPO company in Bangladesh, offering world-class call center, data management, and business support services globally. With expertise in data processing, customer support, healthcare BPO, and e-commerce, we ensure secure, accurate, and efficient solutions. Operating in Bangladesh and...
Location
Dhaka, Bangladesh
Number of Employees
Under 49
Average Hourly Rate
$8/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Instant Solution Services
BPO
Business Consulting
Call Centers
Phone Answering Services
Customer Support
Transcription Services
Translation Services
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Riseup Labs is a global AI-first technology company delivering software, BPO, and CX solutions that help enterprises innovate faster, scale smarter, and grow sustainably. From Bangladesh to the world, we design and build reliable solutions and agentic workflows that drive real outcomes...
Location
Dhaka, Bangladesh
Number of Employees
250 - 499
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
6 Projects Listed
Riseup Labs Services
Mobile App Development
Web Development
eCommerce Development
Software Development
Product Design
Graphic Design
Staff Augmentation
BPO
Web Design
Design Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
UNICEF
Murka
World Health Organization (WHO)
Las Vegas Sands
Voodoo
Gameloft
Data sourced from the agency's DesignRush profile
Riseup Labs Reviews & Testimonials
Tanvir Hossain Review from Google
5.0★
Tanvir Hossain's Review Sourced from Google
I had a very positive interview experience with Riseup Labs for the Data Analyst position. The interview process was well-organized, and the interviewers were professional, respectful, and approachable. They created a comfortable environment where I could discuss my technical skills, problem-solving approach, and previous experience with confidence.I especially appreciated the clear communication throughout the process and the opportunity to showcase my knowledge. Overall, it was a valuable learning experience, regardless of the outcome. Thank you to the Riseup Labs team for your time and professionalism. I wish the team continued success.
Lelin Miah Review from Google
5.0★
Lelin Miah's Review Sourced from Google
I had a positive interview experience with Riseup Labs for the Business Analyst (Tender Documentation) position. The interview process was well-organized, and the interviewers were professional, respectful, and welcoming. They asked relevant questions that allowed me to discuss my experience and skills. Communication throughout the process has been clear and timely. Thank you for the opportunity, and I appreciate the positive experience.
Murtoza Mahir Review from Google
5.0★
Murtoza Mahir's Review Sourced from Google
I had a great interview experience with Riseup Labs. The Talent Acquisition team was professional, friendly, and made the process clear. I enjoyed discussing data analytics, automation, and their global client work. The Zoom interview was well-organized, and the team showed genuine interest in my projects and skills. Positive experience overall — I’m excited about the possibility of contributing to their team.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
NAPA Global is a premier provider of software development and IT services, established in Da Nang city (Vietnam). Sharing the same passion for technologies, we are devoted to building quality products and solutions trusted by our partners and clients worldwide...
Location
Da Nang, Vietnam
Number of Employees
100 - 249
Average Hourly Rate
$30/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
NAPA Services
Mobile App Development
Blockchain
Software Development
IT Services
Web Design
Web Development
BPO
Staff Augmentation
Big Data Analytics
Cloud Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
The firm offers tax, accounting and consulting services. We handle the back-office and bookkeeping functions of many private companies in South Florida. We are also happy to report that our lists continue to grow...
Location
Fort Lauderdale, Florida
Number of Employees
Under 49
Average Hourly Rate
$250/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
CPA Firm South Florida Services
Business Consulting
BPO
Accounting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Fort Lauderdale Healthtrust
Tax Doctor
Gusto Properties
Data sourced from the agency's DesignRush profile
CPA Firm South Florida Reviews & Testimonials
Aurelio Schiavinato Review from Google
5.0★
Aurelio Schiavinato's Review Sourced from Google
Have had great experiences with this CPA firm! They are highly experienced in international tax matters, including preparing FBARs. They always make me feel confident in their expertise. They are responsive and return my phone calls promptly, which is really appreciated. Their fees are fair, making the whole process smooth and stress-free. Highly recommended!
Lea Review from Google
5.0★
Lea's Review Sourced from Google
Peter is amazing and super quick! His professionalism and knowledge are first class. I am so thankful I found him and you will be too!
Anil Poonai Review from Google
5.0★
Anil Poonai's Review Sourced from Google
Have been using this firm for years. They are great. I am a pretty busy person and this accounting firm works around my schedule. They log in at night and get things done sometimes, for this I am grateful. Looking for a reasonably priced CPA firm with years of experience, then you have found the right place. Thank you Peter Rudolph CPA!
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Your AI-Powered Agile engineering team.At Interinnova, we design, build, and launch software with AI helping companies improve results, optimize costs, and accelerate growth.We work with top talent across Latin America and Spain, supported by a strong partner network...
Location
Buenos Aires, Argentina
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
10 Projects Listed
Interinnova Services
Mobile App Development
Web Development
Software Development
Staff Augmentation
IT Services
DevOps Consulting
Managed Services
Web Design
UI/UX Design
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
MacTay is one of Nigerias leading Human Resources Management Consulting firms, with over 40 years of experience empowering organizations through people-focused and performance-driven solutions. Since 1982, we have partnered with some of Africas most prominent businesses, delivering innovative strategies and...
Location
Lagos, Nigeria
Number of Employees
100 - 249
Average Hourly Rate
$100/hr
Minimal Budget
$1,000 - $10,000
MacTay Services
BPO
HR Outsourcing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
MTN Nigeria
Huawei
Exxon Mobil
Data sourced from the agency's DesignRush profile
MacTay Reviews & Testimonials
Otunba Sodiq Review from Google
3.0★
Otunba Sodiq's Review Sourced from Google
The toilet hand flusher was bringing out black stinky dirty water. Now image apply that on your body without checking
Nsikakabasi Dan Review from Google
4.0★
Nsikakabasi Dan's Review Sourced from Google
Mac Tay centre is a cool training centre for numerous professional trainings. The classes have provisons for audio visuals, we'll ventilated, and conducive for learning. They offer onsite training, virtual ,as well as hybrid training configurations.Facilitators are quite knowledgeable and the trainings very rich and satisfactory. However, I think they can do better by highlighting/ tiger- marking changes on walkway elevations and ensuring better service delivery by their contracted catering service providers. In all, May Tay is a cool place for training .
Osho Peaceoluwa Review from Google
5.0★
Osho Peaceoluwa's Review Sourced from Google
Good morning sir/maMy name is Osho Peaceoluwa Elizabeth, a graduate of Public administration in Babcock University.I want to confirm if your organisation accept NYSC corpers
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
iQuasar, a Northern Virginia tech leader with 20+ years of experience, specializes in Software Development, AI Integration, Web & App Development, Software Team Augmentation & More. We hold an A+ BBB rating, are verified on Clutch, and have a 97% Customer Satisfaction Rating by Dun & Bradstreet...
Location
Sterling, Virginia
Number of Employees
100 - 249
Portfolios Count
5 Projects Listed
iQuasar Services
Software Development
Staff Augmentation
Web Development
AI Development
Software Testing
Web Design
Mobile App Development
BPO
WordPress Website Design
CRM Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Lucus Labs, LLC
Provalue Business Solutions Pvt Ltd
Meriplex Communications
Data sourced from the agency's DesignRush profile
iQuasar Reviews & Testimonials
smit mehta Review from Google
5.0★
smit mehta's Review Sourced from Google
I work with Alan from Iquasar for my job, and my god, they are incredible to work with. Alan is a true master of his craft, delivering top quality resumes and LOCs at lightning speed. He has a deep understanding of the industry and knows exactly what’s needed to get the job done right.My favorite part about working with Alan is his personality. He’s always ready for a challenge, brings a positive attitude to every interaction, and makes the entire process not just efficient but genuinely enjoyable.
Amber Chawdhry Review from Google
5.0★
Amber Chawdhry's Review Sourced from Google
Excellent Proposal Support Partner for Government ContractingWe’ve had a fantastic experience working with iQuasar to support our proposal development and submission efforts. As a growing small business in the federal contracting space, we needed a partner that could not only guide us through complex RFPs but also provide high-quality writing, compliance checks, and strategic insight. iQuasar delivered on all fronts.Their team is professional, responsive, and genuinely invested in our success. They’ve helped us navigate multiple submissions with confidence, and their support has been a key factor in how we present ourselves to agencies and prime contractors.They understand the demands of 8(a), WOSB, and other small business certifications, which has made the process much smoother for us.Highly recommend iQuasar to any business looking for a dependable, knowledgeable partner for proposal support and business growth! THANK YOU JENNY, SALIM and MICHAEL— Amber Chawdhry, CEO, Cojiant LLC
Angela Haynesworth Review from Google
5.0★
Angela Haynesworth's Review Sourced from Google
I want to express my sincerest appreciation for Iquasar outstanding contributions to The H-KORP Systems business development planning and growth. The Iquasar team's ability to work quickly and go above and beyond has been truly exemplary.At The H-KORP Systems, we deeply value Iquasar prestige, persistence, and continued dedication to making our business development the best in the industry. We anticipate a long and fruitful partnership with Iquasar and its team, who we consider the best business development and proposal team that exemplifies exceptional work!Angela Haynesworth,President & CEOThe H-KORP Systems LLC
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Located in El Paso, Texas, DataXport (DX) is a Certified Texas State HUB and Small, Woman, & Minority Owned Enterprise specializing in Document Imaging, Electronic Document Management, Business Process Outsourcing, and IT Managed services...
Location
El Paso, Texas
Number of Employees
Under 49
DataXport Services
BPO
IT Services
Managed Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Education Industry
Government
Finance Industry
Manufacturing Industry
Healthcare Industry
Data sourced from the agency's DesignRush profile
DataXport Reviews & Testimonials
joceline Aguilar Review from Google
5.0★
joceline Aguilar's Review Sourced from Google
Great work environment and supervisors to work with. Remote possibility and pay is decent for a great schedule.
Frank Flores Review from Google
1.0★
Frank Flores's Review Sourced from Google
This place gives you you tedious employment test that are not relevant to the position hiring for. Not worth wasting your time there especially for the low pay
Yajahira Anguiano Review from Google
3.0★
Yajahira Anguiano's Review Sourced from Google
It's a small company.They will work with you. The pay isn't that great but for the job it's worth it.The thing here is that as soon as you reach the 6 month mark they try to get rid of you.They do NOT FOLLOW the correct protocol according to the laws.And the HR DEPARTMENT has no idea what is going on with the employees and management. As soon as you don't agree or have a request they will make you quit.
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Professional Multilingual Communication And Support At Scale
Fluency LLC provides a comprehensive suite of human-led call center services designed to bridge communication gaps and enhance customer experience. Based in Columbus, Ohio, we specialize in high-stakes environments where linguistic precision and cultural empathy are essential...
Location
Hilliard, Ohio
Number of Employees
Under 49
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
Fluency LLC Services
Call Centers
BPO
Translation Services
Customer Support
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Upstream BPO Leads The Industry. With Multilingual And Omnichannel Support And Customer Experience (CX), Back-Office, Inside sales, tele sales, Lead generation, Digital Transformation, And Intelligent Automation Solutions. Our BPO Experts Have Over 25 Years Of Experience In Delivering Value And Better...
Location
Kuala Lumpur, Malaysia
Number of Employees
1000 & Up
Average Hourly Rate
$8/hr
Minimal Budget
$1,000 - $10,000
Upstream BPO Services
Call Centers
BPO
HR Outsourcing
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Day Translations is a U.S.-based language services company providing professional translation, localization, and interpreting services in 500+ languages...
Location
New York City, New York
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Day Translations Services
Translation Services
Transcription Services
SEO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Tesla
Mahindra
Bank of America
JPMorgan Chase & Co
Federal Reserve Board
American Red Cross
NYC Health & Hospitals Corporation
NY Lawyers for Public Interest
Data sourced from the agency's DesignRush profile
Day Translations Reviews & Testimonials
zita barrio Review from Google
5.0★
zita barrio's Review Sourced from Google
I had an excellent experience with them. They were extremely fast and kept in continuous contact throughout the entire process, answering all my questions personally and helping to ease my concerns.They provided all the required quality certifications and official credentials which gave me complete confidence in their service.The Chinese translation was accurate, and of excellent quality. I highly recommend them to anyone looking for reliable and efficient translation service
Igor Gorskikh Review from Google
1.0★
Igor Gorskikh's Review Sourced from Google
Horrendous service. We reached out to Day Translations for assisting with an important USCIS interview for our client. We paid the fee and everything was ready. Then, on the day of the interview the client is waiting outside the location and there is no translator to be found. He calls Day Translations and they tell him on the phone that his interpreter pulled out of the interview for "emergency reasons". Not only did we loose a key interpreter 30 minutes before the interview, Day Translations did not even notify us about it and if we didn't call to check, we would be completely screwed. We then had to scramble ourselves to provide an alternative because they couldn't. And they refused to compensate us for the sunk costs we incurred by getting a last second translator. Would never recommend this horrible company to anyone.
Willem Koenders Review from Google
5.0★
Willem Koenders's Review Sourced from Google
I had a great experience working with Day Translations for a USCIS interview.Our interpreter, Carlos Güiza, was truly excellent. He was very cordial, professional, and kind, and made us feel comfortable right away. The interpretation itself was flawless, but what really stood out was how helpful he was in explaining parts of the process as we went along. That made a big difference for us.I also want to highlight the broader team. We had a few logistical issues on our end, and they were very responsive, tried to reach us, and still made everything work smoothly. That level of professionalism was really appreciated.Overall, a very positive experience, and I would absolutely recommend their services.
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Cyber Hospitality LLC is your go-to IT partner for comprehensive solutions in IT services, software development, digital marketing, hotel management, business process outsourcing, and accounting. We provide cutting-edge technology solutions to boost your business's online presence and operational efficiency...
Location
Sheridan, Wyoming
Number of Employees
Under 49
Average Hourly Rate
$15/hr
Minimal Budget
Under $1,000
Cyber Hospitality Services
Digital Marketing
SEO
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Microsoft
We4HR
Bluegrey Technologies India Private Limited
Shift4
Data sourced from the agency's DesignRush profile
Cyber Hospitality Reviews & Testimonials
Mark Review from Google
5.0★
Mark's Review Sourced from Google
Had a problem completing sign in to a hotel's wifi. Management contacted Cyber Hospitality LLC and suggested I call them as well. The tech professional at Cyber Hospitality was polite and helpful, resolved the issue and gave me a call back, all within about 10 minutes. Very satisfied with their service
Syed Junaid Abbas Review from Google
5.0★
Syed Junaid Abbas's Review Sourced from Google
I would highly recommend this company as a client. I'm happy with the services they provide
Hemang Patel Review from Google
5.0★
Hemang Patel's Review Sourced from Google
Cyber WiFi team is very knowledgeable, responsive and easy to work with for staff and guests. I would highly recommend.
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Datacelia is a Madagascar-based digital transformation company that combines technology, artificial intelligence, digital marketing, creative services, and business operations support into a unified service ecosystem...
Location
Antananarivo, Madagascar
Number of Employees
Under 49
Average Hourly Rate
$5/hr
Minimal Budget
$1,000 - $10,000
Datacelia Services
BPO
Web Design
Web Development
WordPress Website Design
Digital Services
Software Development
Social Media Marketing
Email Marketing
IT Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years...
Location
Hamilton, Canada
Number of Employees
250 - 499
AnswerPlus Services
Phone Answering Services
Call Centers
Customer Support
BPO
Managed Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Skilled Trades
Elevators
Healthcare
Professional Services
Property + Facilities Management
Government
Other Industries
Data sourced from the agency's DesignRush profile
AnswerPlus Reviews & Testimonials
Cindy Halsall Review from Google
5.0★
Cindy Halsall's Review Sourced from Google
We have tried several different services to look after our after hours phones. AnswerPlus was by far the most professional company. I would highly recommend!!!
Laura M Dixon Review from Google
1.0★
Laura M Dixon's Review Sourced from Google
They age discriminate and I have been in contact with their head office to report them
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From individuals and entrepreneurs, small and medium-sized businesses, right through to large corporations and government bodies, our administrative assistants are helping our clients become more efficient by streamlining their processes...
Location
Edinburgh, United Kingdom
Number of Employees
250 - 499
Average Hourly Rate
$24/hr
SmartPA Services
Customer Support
BPO
Market Research
Transcription Services
Translation Services
HR Outsourcing
Call Centers
Accounting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Cox-London
Complete Refinish
Collette CWMedia
Krispy Kreme
Total Oil and Gas
Data sourced from the agency's DesignRush profile
SmartPA Reviews & Testimonials
Vicky Grobbelaar Review from Google
5.0★
Vicky Grobbelaar's Review Sourced from Google
Mandy has been a huge asset to Ethiqs and a lovely person to work with, efficient and friendly and a great team backing her. Highly recommended.
Pedro Mendoza Review from Google
5.0★
Pedro Mendoza's Review Sourced from Google
Holly has been a great help recently both in terms of my business and personal affairs. I am in the process of making some business structure changes in my private dental practice and she has assisted me with all the lengthy paperwork, ensuring that everything is in order. In addition, she has assisted me in researching properties and locations. I would not hesitate in recommending her services as her support has been invaluable to me at this extremely busy time and has allowed me to focus on my patients.Highly recommended +++++
Alexandra Stewart Review from Google
5.0★
Alexandra Stewart's Review Sourced from Google
Terri has been an incredible SmartPA assistant for our family over the past 18 months. Her support has been invaluable in managing our busy work and home administrative tasks. Throughout our travels across Europe, the US, and Canada, as well as during our recent move to a new house and country, Terri has been there for us every step of the way. In particular, I have appreciated that Terri has used great judgment in assessing options on all fronts and hasn't just gone for the easy road of blindly following orders. I have trusted her as a "second me" and that has been so helpful. We couldn't have done any of this without her!
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Personalized Business And Technology Services At Your Fingertips!
We get it; outsourcing can be a complex process. That's why we are here, our solutions make your life easier and your business stronger. Time and time again, we've helped our clients communicate with their customers quickly, efficiently, and effectively. We consistently deliver on our promises, and that's a...
Location
Guatemala City, Guatemala
Number of Employees
1000 & Up
Average Hourly Rate
$7/hr
Allied Global Outsourcing Services
Call Centers
BPO
Staff Augmentation
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Creating consistent experiences for all customer channels
Telvista is a premier provider of contact solutions that drive customer loyalty and create competitive advantage for our clients. With our highly trained staff of support professionals, we deliver superior service that protects and promotes our clients' brands in the traditional channels and we are...
Location
Dallas, Texas
Number of Employees
Under 49
Portfolios Count
1 Project Listed
Telvista Services
HR Outsourcing
Phone Answering Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Government
Finance Industry
Energy Industry
Data sourced from the agency's DesignRush profile
Telvista Reviews & Testimonials
Henry Castillo Review from Google
5.0★
Henry Castillo's Review Sourced from Google
Great work Environment. I've had a steady income for many years at Telvista. I still enjoy my position as Intraday, and I continue to learn new skills. I love working from home, and I enjoy having a flexible schedule. Pros: I am allowed to do my job with little or no supervision, which keeps me loyal to the company. Cons: The call center is too far from home.
Jaiby E Joseph Review from Google
5.0★
Jaiby E Joseph's Review Sourced from Google
I've been with the company for more then 4 years. The staff is wonderful and supportive. The work atmosphere is very professional. There are plenty of opportunities to grow within the company if you are committed and put in the work.
Asif Rahman Review from Google
5.0★
Asif Rahman's Review Sourced from Google
I’ve been with TELvista for 18+ years, and I can honestly say that it’s been an incredibly rewarding experience. From day one, the work environment has been supportive, and focused on personal growth. The leadership team values employees and fosters a culture of open communication and continuous development. I’m excited about the future here and feel proud to be a part of a company that is not only focused on its success but also on creating a positive impact.
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Datamatics Digital Ltd an entity of Datamatics Global Services Ltd is a well-recognized leading data mining and application development company that delivers avant-garde software services with a specialized focus on web & mobile product engineering, application development & maintenance services...
Location
Edison, New Jersey
Number of Employees
1000 & Up
Average Hourly Rate
$30/hr
Datamatics Services
IT Services
Big Data Analytics
Market Research
CRM Consulting
Managed Services
DevOps Consulting
BPO
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CCJM Solutions is a boutique IT Consulting and BPO firm located in Atlanta, Georgia. We are passionate about helping businesses modernize operations while reducing costs. Our areas of expertise includes custom software, web, and app development, cloud migrations, staffing, and compliance management...
Location
Atlanta, Georgia
Number of Employees
100 - 249
Average Hourly Rate
$65/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
CCJM Solutions Services
IT Services
Software Development
Graphic Design
CRM Consulting
Cloud Consulting
IT Compliance Solution
BPO
HR Outsourcing
Business Consulting
Managed Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Empowering Growth with Expert Contact Center & Digital Solutions Tailored to Your Needs
Magellan Solutions USA delivers expert contact center and digital marketing services tailored to your business needs. From inbound and outbound support to live chat, telemarketing, and SEO, we help businesses enhance customer engagement and drive growth. As a small, minority-owned business with diverse...
Location
Melbourne FL, Florida
Number of Employees
100 - 249
Average Hourly Rate
$29/hr
Minimal Budget
Under $1,000
Magellan Solutions USA Services
Call Centers
Phone Answering Services
BPO
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
US Department of Veterans Affairs
US Department of Treasury
North Texas Tolling Authority
San Francisco Municipal Transportation Agency
Service One of Brevard
TMS Insurance Brokerage
Data sourced from the agency's DesignRush profile
Magellan Solutions USA Reviews & Testimonials
Alex Lavarsse Review from Google
5.0★
Alex Lavarsse's Review Sourced from Google
super attentive, helped me a lot when I needed it most, I highly recommend it, excellent professional, I would give 1000 stars
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We are the fastest-growing BPO in India. Offers the best business opportunities in the industry. Deals in non-voice process, voice process, BPO solutions, banking process, digital marketing, and IT projects...
Location
Noida, India
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Zoetic BPO Services Services
BPO
Business Consulting
HR Outsourcing
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CallTel is a business process outsourcing, telephone answering service, and customer engagement company that works together. We provide cutting-edge digital solutions that enable and maximize the effectiveness of individuals, groups, and companies using technology...
Location
Lagos, Nigeria
Number of Employees
500 - 999
Average Hourly Rate
$25/hr
CallTel Communications Limited Services
Call Centers
Phone Answering Services
Customer Support
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Partnering with CallTel helps you to keep focus on the big things while they help you take care of the little important things that matter to your business.
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ContactWorks is high value / high touch contact center outsourcing business that has a 20+ year history of providing great customer support. We deliver value in a wide range of services including customer service, technical support and client acquisition...
Location
Austin, Texas
Number of Employees
50 - 99
Average Hourly Rate
$28/hr
Minimal Budget
$1,000 - $10,000
ContactWorks Services
Customer Support
Managed Services
IT Services
BPO
Call Centers
Phone Answering Services
Transcription Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Internet provider
Healthcare
Transportation
Data sourced from the agency's DesignRush profile
ContactWorks Reviews & Testimonials
Jeff B Review from Google
5.0★
Jeff B's Review Sourced from Google
The new "Tech Team One" IT services they are offering are awesome. I haven't seen a better priced Remote Virus Removal/Pc Tune-Up/ or Software help service that a better value than the one they offer.
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Crowe LLP is a global accounting firm offering audit, tax, advisory, and consulting services. With deep industry expertise, we empower businesses to make informed decisions for lasting value. Recognized as a top workplace, we leverage our partnership with Crowe Global to provide comprehensive solutions...
Location
Chicago, Illinois
Number of Employees
1000 & Up
Crowe Services
Accounting
HR Outsourcing
Business Consulting
Market Research
BPO
Software Development
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Banking Industry
Food Industry
Fintech Industry
Data sourced from the agency's DesignRush profile
Crowe Reviews & Testimonials
RA Review from Google
1.0★
RA's Review Sourced from Google
As an accounting firm I would give them 1 star. I recently discovered a litany of deductions they failed to consider. You will be given an EA, which is just a glorified tax preparer. They will know nothing and be slow to reply. You might as well get your taxes done by H&R block or a proper independent CPA. If these folks do your taxes, get prepared for a larger tax bill. I strongly advise against it.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
We Create With Your Needs And Preferences In Mind.
GoBro Web Services is a California-based web design and digital solutions agency that helps businesses strengthen their online presence through professional website design, web and app development, branding, SEO, digital marketing, and technical support services. The agency focuses on delivering modern...
Location
Lake Elsinore, California
Number of Employees
100 - 249
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
GoBro PH Services
Digital Services
Graphic Design
Web Design
Digital Marketing
Email Marketing
Social Media Marketing
BPO
IT Services
Customer Support
Managed Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Award-winning, community-oriented public accounting and consulting company.
We are a certified public accounting and consulting firm with three Minnesota locations - Minneapolis, Rochester, and Red Wing...
Location
Rochester, Minnesota
Number of Employees
100 - 249
Smith Schafer CPAs Services
Accounting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Reimagine Southwest, LLC
Baser Freight
D&R Star
Data sourced from the agency's DesignRush profile
Smith Schafer CPAs Reviews & Testimonials
joseph eslait Review from Google
5.0★
joseph eslait's Review Sourced from Google
I had a meeting with Greg Epsom to help an international client who wants to purchase real estate here in Rochester. Greg was very professional, knowledgeable and flexible to meet with us and an attorney. This was my first experience with Smith Schafer & Associates and I look forward to doing business with them in the future.
David Neil Review from Google
1.0★
David Neil's Review Sourced from Google
We were very disappointed with our experience when we had our taxes done here last year. The cost was outrageous and the service was poor.They are aware that some Mayo employees get reimbursed $600 for the cost of tax preparation and charge these people $750. If you qualify for this reimbursement, I recommend negotiating the price before they are aware of this. We found out after the fact that this benefit is taxed, so the out-of-pocket cost is much larger than the $150 we had expected. There is nothing complicated about our taxes to justify this cost (W-2, student loan tax forms, mortgage interest, etc.).Despite the outrageous cost, we decided to go with them last year because we thought we would get a higher level of service and advice on how we can minimize our tax liability in the future. The service was, unfortunately, very poor. They provided no advice for future tax seasons and didn't respond to our emails when we had questions about how to pay the taxes that we owed. We resorted to calling a friend who works in taxes.Terrible service at 5 times the price. Do not recommend.
Robert Church Review from Google
5.0★
Robert Church's Review Sourced from Google
Jill's presentation was thorough and very helpful. She made confusing tax rules understandable. I was most impressed.Bob Church
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At Professional Communications Messaging Service, Inc. (PCMSI), we pride ourselves on being the knowledgeable, courteous voice that reliably answers your phone and so much more. With over 55 years of experience, we have established ourselves as a leading provider of high-quality, custom professional answering...
Location
Erie, Pennsylvania
Number of Employees
Under 49
PCMSI Services
Phone Answering Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Islamic Manpower Promoters in Pakistan is one of the foremost manpower recruitment agencies in Pakistan, supplying manpower to the entire Middle East region, particularly the United Arab Emirates, Qatar, and Saudi Arabia. Since 1990, we have provided Pakistan with the finest recruitment options and an elite...
Location
Rawalpindi, Pakistan
Number of Employees
Under 49
Minimal Budget
$1,000 - $10,000
Portfolios Count
3 Projects Listed
Islamic Manpower Promoters Services
HR Outsourcing
Business Consulting
BPO
Staff Augmentation
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Alfanar
Qatar Petrochemicals Company (QAPCO)
Abu Dhabi National Oil Company (ADNOC)
Care Professional Services
Metro Taxi (UAE)
ALEC (UAE)
Data sourced from the agency's DesignRush profile
Islamic Manpower Promoters Reviews & Testimonials
Ahmad Raza Review from Google
5.0★
Ahmad Raza's Review Sourced from Google
Islamic Manpower is truly a great agency. We were 60 people who passed the interview for Al Fanar Company, and now we are traveling to Saudi Arabia completely free. Islamic Manpower did not take any money from us and guided us step by step throughout the visa processing. Now we have received our tickets and are ready to depart
Hashir Butt Review from Google
5.0★
Hashir Butt's Review Sourced from Google
I recently had an amazing experience with IMP and I couldn’t be happier with their service. From the moment I walked in , the staff made me feel truly welcome. Every employee I interacted with was not only professional but also incredibly friendly and helpful.It’s rare to come across such a dedicated and kind team. They went above and beyond to assist me, answered all my questions patiently, and made sure everything went smoothly from start to finish. They genuinely care about their customers.I highly recommend IMP. Keep up the great work!
Alwaz Butt Review from Google
5.0★
Alwaz Butt's Review Sourced from Google
Islamic Manpower is providing best services. IMP is recruiting for Alfanar which is fully Free. The staff is too cooperative.
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Televator Solutions Private Limited is a business process outsourcing (BPO) company providing scalable operational support to businesses in India and international markets. The company offers customer support, lead generation, appointment setting, virtual assistance, back-office operations, data processing...
Location
Nagpur, India
Number of Employees
Under 49
Average Hourly Rate
$75/hr
Televator Solutions Private Limited Services
Web Design
Web Development
WordPress Website Design
CRM Consulting
Big Data Analytics
IT Services
BPO
Phone Answering Services
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
What you pay depends on the contract structure. There are four main models:
An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
$8 to $15 offshore
$20 to $30 nearshore
$40 to $60+ onshore
Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
Bringing in temporary agents
Moving staff from quieter channels to busier ones
Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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