These top-ranking call centers in Canada can help you manage your client communication effectively and provide excellent customer service. Examine their list of projects and clients, cost of services, reviews, expertise, team size and more to choose the right partner agency for your business.
We Compiled the Best Canada Call Center Service Providers for You
71 Companies - Rankings updated: April 03, 2026
Each agency listed on DesignRush is assessed for industry expertise and customer testimonials are evaluated in order to provide you with a vetted selection. Certain listings represent paid partnerships.
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Reliable BPO Contact Center for Call Handling
Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions. [... view EmpireOne Contact Center profile ]- Location
- Toronto, Canada
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
- The CommAlert Group is an emergency communications company that specializes in the safety and healthcare sectors. We also offer business call answering services to virtually any size or type of business. CommAlert has assisted businesses and communities by delivering emergency response and call centre [... view CommAlert profile ]
- Location
- Edmonton, Canada
- Number of Employees
- 50 - 99
- Extend Communications Inc. is a privately held corporation celebrating over 60 years in telecommunications and teleservices. [... view Extend Communications profile ]
- Location
- Ontario, Canada
- Number of Employees
- 100 - 249
Professional Call Centre & 24/7 Live Answering Service
TigerTel provides award-winning, outsourced call centre and live answering services in Canada. Our experience and dedication to client success makes us the preferred Canadian answering service and call centre partner. [... view TigerTel profile ]- Location
- Dartmouth, Canada
- Number of Employees
- 100 - 249
- At Big Sky Call Centers, we care about your clients and your calls. Big Sky Call Centers has consistently delivered top-quality services to our Calgary clients for the past 15 years. [... view Big Sky Call Centers Inc profile ]
- Location
- Calgary, Canada
- Number of Employees
- Under 49
- Our dedicated live receptionists and call center agents handle your calls and deliver personalized experiences to your callers, all at a fraction of the cost. We help you grow your business and free up your time. [... view Veta Virtual profile ]
- Location
- Toronto, Canada
- Number of Employees
- Under 49
- Global Empire Corporation Is The Industry Leader In Call Center Outsourcing Services. [... view Global Empire Corporation profile ]
- Location
- Edmonton, Canada
- Number of Employees
- 1000 & Up
Smiling Professional Awesome
Your Virtual Reception and Appointment Scheduling Partners.The warm friendly virtual receptionists you need to help grow your business.We are 100% Canadian owned and operated!We want to help you better connect with your clients all while sustaining your businesses growth potential. [... view Smiledog profile ]- Location
- Halifax, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
- With a management team whose history in the Business Process Outsourcing industry exceeds 15 years, multi-national operations in several countries, multi-national customers, and a global network that spans 3 countries, Concert8 has been a critical partner to all its customers in achieving business goals. [... view Concert8 profile ]
- Location
- Richmond, Canada
- Number of Employees
- Under 49
Get Ready for a Sales Boost
LGI stands at the forefront of sales readiness, creating an unrivaled bridge between businesses and potential customers. With a savvy combination of telephone appointment setting, market research surveys and webinar registrations, our clients benefit from seamless connections with their ideal audience. [... view Lead Generators International® profile ]- Location
- Burnaby, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $99/hr
- Minimal Budget
- $10,000 - $25,000
- We are a Canadian firm and have corporate offices in Missisauga, Ontario, Canada. Our primary service offerings include call center services. [... view Indoz Callnet profile ]
- Location
- Brampton, Canada
- Number of Employees
- Under 49
Focused on Customer Satisfaction
SureCall stands as a 24/7/365 outsourced customer support and multimedia contact center, uniquely distinguished by its cutting-edge technology, adaptable architecture, and streamlined programs. [... view SureCall profile ]- Location
- Calgary, Canada
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Multi-Channel Lead Generation Agency
Prospect Solutions is a Vancouver based integrated marketing consulting and professional telemarketing representation company . We develop customized marketing and sales programs to effectively approach, influence, advance, sell and get referrals for our clients since 2003. Our diverse menus of marketing and [... view Prospect Solutions profile ]- Location
- Vancouver, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
Partner with the Best.
Paul Virtual Solutions, based in Regina, Saskatchewan, offers a range of services including International Trading, BPO, Call Center & HR Solutions, and Affiliate Marketing led Sales Solutions to clients globally. We excel in facilitating seamless connections between Manufacturers, Suppliers, and Potential [... view Paul Virtual Solutions profile ]- Location
- Regina, Canada
- Number of Employees
- Under 49
Our mission is to respond to every call as if it's the only one that matters.
Telelink provides live call answering services to keep your business lines open 24/7, improve customer service, and ensure that you never miss an important call. For over 55 years we have proudly served a diverse range of clients including municipalities, utilities, HVAC, plumbers, electricians, and property [... view Telelink Answering Service profile ]- Location
- St. John's, Canada
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $37/hr
- Minimal Budget
- Under $1,000
- We Are The Solution. Providing innovative telecommunication and IT solutions to Northern Alberta since 1981. [... view Tridon Communications profile ]
- Location
- Edmonton, Canada
- Number of Employees
- 100 - 249
Gain Insight with Us
Clever Digital Marketing delivers exceptional digital marketing solutions. Our passion is helping brands achieve sustained growth. We've become a leading Toronto agency by mastering the features of Facebook and Google advertising so that every campaign delivers real results - no wasted dollars! Our team works [... view Clever DM profile ]- Location
- Vaughan, Canada
- Number of Employees
- Under 49
- Minimal Budget
- $10,000 - $25,000
We are a Software Development Company with 30+ years of experience and expertise in AI.
We have expertise in all the latest software development platforms and frameworks to develop AI-enabled Mobile and Web Applications within your budget and Timeline. Our AI-based development platform gives you complete clarity on the SDLC process and allows our developers to finish a project 10X faster. [... view MindsTek AI Corporation profile ]- Location
- West Vancouver, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $80/hr
- Minimal Budget
- $1,000 - $10,000
Global Workforce Solutions Company
At Net2Source (N2S), staying ahead of the curve isnt optional its who we are. As a global Talent Company, Net2Source isnt just observing the future were building it. Our proprietary AI-powered recruiting engine enables us to deliver pre-vetted, on-demand talent at speed and scale. [... view Net2Source profile ]- Location
- Toronto, Canada
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $50/hr
Leave I.T to us!
AM Tech is a Canadian Managed IT Service Provider founded in 2012, delivering secure, innovative, and proactive technology solutions. We specialize in Managed IT, cybersecurity, cloud, and automation services, combining big-business expertise with small-business care to drive client success. [... view GAM Tech profile ]- Location
- Calgary, Canada
- Number of Employees
- Under 49
- Average Hourly Rate
- $150/hr
- Minimal Budget
- Under $1,000
Expert Contact Center Outsourcing Solutions
@Liveconx, a contact center outsourcing firm based in Cornwall, Canada, has been an industry leader since 1983. The firm offers inbound and outbound call center services, delivering value-added solutions across various communication channels. @Liveconx specializes in serving diverse sectors, including health [... view @liveconx profile ]- Location
- Cornwall, Canada
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Why Companies Trust DesignRush
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call centers in Canada. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Learn more about DesignRush Agency Ranking Methodology.
Sources
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Frequently Asked Questions
How does a call center in Canada help businesses grow?
A call center in Canada helps businesses grow by providing brand-aligned, bilingual (English and French) customer support. As a result, businesses increase customer satisfaction and CLV, safeguard revenue through customer retention, and capture upsell opportunities.
Moreover, Canadian call center companies provide time zone alignment, comply with local data privacy laws (PIPEDA), and scale capacity, enabling organizations to handle high demand spikes without the additional overhead costs.
What should I look for when hiring a Canada call center service provider?
When hiring a Canada call center service provider, look for:
- Proven experience in your industry and market niche
- Rigorous security, compliance, and quality control measures
- Knowledge of DNCL, TCPA, and FDCPA regulations
- Strong client endorsements
- Scalable teams and resources
- Ability to integrate with your tech stack
- Culture fit
What factors affect call center pricing in Canada?
The factors that affect call center pricing in Canada include:
- Service type and scope: Inbound services, outbound services, 24/7 support, call volume
- Team size and capacity: Number of employees, multilingual requirements, level of expertise and training
- Technology infrastructure: Data usage, AI automation, omnichannel platforms
- Regulatory compliance: Fair Debt Collection Practices Act (FDCPA), HIPAA, PCI-DSS
- Add-on services: Reporting and analytics, data migration, cloud storage and security
- Payment model: Hourly rate, pay-per-minute, pay-per-performance
How do Canada call center service providers track and report results?
Canada call center service providers track and report results through contact center platforms (e.g., ACD and IVR), CRM software, workforce management, and quality management systems. These help them monitor KPIs like average handle time, first call resolution, escalation rate, and CSAT to assess agent performance and overall customer experience.
The data will then be compiled into a call center report, depending on the service level agreement and business goals. Canadian call centers also provide analytics dashboards and send reports to your BI software and the Canadian Data Residency when required.
Can call centers in Canada scale their services as my business grows?
Yes, reputable call centers in Canada scale their services to your business growth. These providers use workforce forecasting, flexible staffing models, and elastic cloud platforms and IT infrastructure to handle increased customer volume during business expansion and seasonal peaks.
To ensure that the Canadian call center company can meet your growing demands, look for documented ramp timelines, hiring pipelines, training throughput, and multi-site redundancy.
About The Author and Expert Reviewer
Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.
Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.
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