As a business consulting firm, E.G. Insight has been a pioneer since 1990 in soliciting crucial insights from customers and employees to drive organizational excellence. By initiating the Customer Review process and Talk2 interviews, the firm has revolutionized how businesses approach quality improvements and strategic decision-making. Through structured conversations with key stakeholders, the agency empowers organizations to identify growth opportunities, enhance customer satisfaction, and address complex challenges such as workforce diversity and leadership transitions.

With over three decades of successful experience, E.G. Insight has conducted more than 300,000 interviews across 70 countries, serving over 1,234 organizations worldwide. The firm offers a comprehensive suite of products and services, from customer review processes to online surveys and focus groups, tailored to meet the diverse needs of its global clientele. By continually evolving its methodologies and staying at the forefront of customer experience research, E.G. Insight remains committed to helping organizations harness the power of insights to drive sustainable growth and operational excellence.