IntelliShop

Experience Is Everything
2025 Michael Owens Way, Perrysburg, Ohio 43551, United States
https://intelli-shop.com

IntelliShop Overview

Number of Employees
50 - 99
Minimal Budget
$50,000 & Up
Average Hourly Rate
Inquire
Year Founded
1999
IntelliShop offers a comprehensive suite of services designed to provide businesses with actionable insights into their customer interactions and operational performance. With a network of over one million verified evaluators across North America, the firm conducts extensive mystery shopping programs, compliance audits, and brand reputation assessments.

The company's core valuesserving the client above all else, commitment, respect, integrity, positivity, and teamworkdrive its holistic approach to customer experience improvement. IntelliShop's team develops custom strategies and programs, leveraging deep analytics and impactful advisory services to help clients enhance their customer experience and use it as a competitive advantage.

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Industries

  • Retail
  • Restaurants
  • Food and Beverage
  • Consumer Goods
  • Travel

Client Types

  • Medium Businesses

IntelliShop Portfolio

IntelliShop - CX Pilot Flying J Case Study
Customer Loyalty Research
CX Pilot Flying J Case Study

IntelliShop Reviews


Reviews from Google Maps are available on this profile.
Was working with Collyn on a mystery shop, and it gave the option for two dates. I simply asked to reschedule as I had an unexpected surgery. Instead of being flexible, she removed me from the shop without proper communication and just cancelled the shop on me and reassigned me. She said she would get back to me in a moment, but instead just cancelled the job. This was very unprofessional. "
Deqresha Cox's Review Sourced from Google
I started with IntelliShop 6 months ago and have completed several jobs since. It's wonderful working with a reputable MS company that hires the most professional and nicest schedulers, coordinators, and project managers. I have been successful in the completion of shops thanks to this company.Intellishop ensures that they set you up for success, especially since they foster long-lasting relationships with the clients they work for. The assignments provide clarity, and the contacts assigned are always communicative and helpful when answering questions. Averi is one of the best to work with. "
momo's Review Sourced from Google
I have been part of this company for over 3 years and have done, in person shops, phone shops and audits for them. I can say they are a great company to work for. I have always had very quick repsonses to my emails and the team has been wonderful to work with, especially Stacy. I have been able to contact Stacy and the team for any clarification I might need on a shop and receive a response in a very quick manner. "
Jennifer Crockett's Review Sourced from Google
I've been working with IntelliShop as an Independent Contractor for about 4 years. The pay is reliable and better than many other evaluation companies; likely because the surveys tend to be lengthy with a substantial amount of narrative. If you don't have good writing skills, this probably isn't the company for you. This review is about a new (to me) scheduler named Doug Morrison. First of all, Doug refers to his contractors as "Auditors". That's what we do. We do audit and evaluate service. The term "Mystery Shopper" doesn't really reflect what we do. I thought that was really respectful. Further, Doug reached out via text, not one of these non-targeted emails that don't tell the contractor, up front, where the project is until the end. Doug stated he had a project, said where it was, what the pay was, and when the payout would be. We exchanged texts, spoke over the phone, and he sent the guidelines, the survey, and a link where I could research the product I'd be addressing. If you're not a service evaluator, you probably won't understand how important this type of communication is between the scheduler/project manager and the auditor. I am looking forward to working with Doug again. Thank you for the assignments, Doug. ~e "
Eurydice Turk's Review Sourced from Google
As a mystery shopper, IntelliShop provides a smooth and easy experience. The assignments are straightforward, with clear instructions and expectations. The app/platform is user-friendly, making it simple to complete evaluations and submit reports. The feedback process is quick, and communication with the IntelliShop team is responsive. The variety of assignments keeps the experience interesting, and the pay is fair for the work involved. Overall, IntelliShop is a great platform for mystery shoppers looking for flexible and rewarding opportunities. "
What's Review Sourced from Google

IntelliShop Clients

MLS
AT&T
Disney
Stellantis
Kia
Jack in the Box
Pilot Flying J
J.D. Power
Micro Center
Bojangles