Rakuten Advertising

What a horrible company, especially their affiliate program. Absolutely horrid. They should be ashamed of themselves. "

Terrible experience — no cashback and poor customer supportI placed two Lightbox Jewelry orders through Rakuten yesterday morning, expecting 3.5% cashback as advertised. However, Rakuten failed to track both purchases.When I attempted to manually add the orders later in the day, I found that Lightbox Jewelry had been completely removed from Rakuten’s site — no store page, no link, nothing. I contacted customer support multiple times, but the responses were vague, unhelpful, and ultimately useless.This experience reflects poorly on Rakuten’s reliability and integrity. Removing a store without warning right after a promotion, then refusing to honor cashback, is unacceptable. Very disappointed. "

SHADY business practices. Rakuten slid a pop up into my account that stated "don't forget, you still have $ to spend at Victoria secret" as if i had a refund credit. Beware... what they don't tell you, is this money is deducted from your cash back, which I'm sure is just a tactic to enhance their vendor contracts....very disappointing "

Dishonest scam company. Made a large purchase with a 12% cash back offer. Should have received over $250 cash back - was part of the reason I went with that particular store. They said I didn’t activate Rakutan (which of course I did) and have so far refused to pay. Would give zero stars. Beware**UPDATE** 2/11/25 - I am changing my review to 4 stars. After contacting BBB, I finally received informative communication from Rakutan. Turns out the company I made the purchase from never paid their commission to Rakutan, which was the reason for the delay. Despite not being paid by the vendor, Rakutan approved the entire cash back amount and the check is being processed. Be cautious and follow-up on cash-back, but they are paying. "

There are always issues with larger cashbacks. The amount shown while placing the order was completely different from what will be posted later or sometimes the bigger cashbacks will be totally missed. They don’t honor them properly and I never saw any issue with smaller cashbacks like 2% or 3% ones. Looks like this is done on purpose and this business doesn’t have any ethics and accountability. "