MERIT Solutions

At RCC, we teach these questions to every staff person on their first day. We repeat them at staff meetings and one-on-one discussions. We repeat them to each other when we’re stuck on a problem and need direction. We repeat these questions so often that staff can quote them in their sleep.

Many IT companies think solving their client’s IT problems is all they need to do to make their clients happy. Unfortunately, that attitude leaves their clients in the dark about what’s happening on their network. Just as bad are the IT companies who try to explain what’s happening but use so much ‘geek-speak’ that they might as well be speaking French. That’s why every single tech at RCC is hired based on their technical knowledge and their interpersonal skills. It can make finding the right tech a real chore (just ask our HR manager, Michelle!)

Our founder, Michael Rudnick, started RCC in his basement back in 1989. His one-man operation soon became two and our company has grown since then. Once Michael’s basement couldn’t hold all RCC’s staff, we moved to our current office just off North Main St. in Providence. Though we’ve grown a lot, we see ourselves in the “Goldilocks-zone” for our clients. We’re big enough that we can handle several client emergencies at once yet we’re small enough to provide a personal level of support you just can’t get at bigger firms.