Find a BPO company that matches your processes, fits your budget, and delivers measurable cost savings and service quality. Our directory lists vetted BPO companies, so you can compare providers with confidence.
Organic rankings are determined by five factors: top services, reviews, portfolio, awards/press, and team expertise. Sponsored listings pay for a placement that appears above organic positions. Sponsorship does not affect star ratings or review content - read more on our methodology page.
Zaphyre is an Execution Service Partner helping B2B companies scale through content marketing, outbound sales, lead generation, and virtual staffing. We embed execution teams that turn strategy into measurable growth...
Top Services:
- BPO
- Email Marketing
- Digital Marketing
- Market Research
- Content Marketing
- Show more
- Location
- Fairfax, Virginia
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $40/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
UPKAIZEN helps to develop and sustain simpler ways to perform operational processes.In UPKAIZEN we focus in Operations Management and Supply Chain Management...
Top Services:
- Business Consulting
- BPO
- Location
- Tallinn, Estonia
- Number of Employees
- Under 49
- Average Hourly Rate
- $100/hr
- Portfolios Count
- 1 Project Listed
TotalSystem LLC is going to provide your Business with optimal solutions and services designed to outsource your Back Office Operations that let you benefit from major efficiency improvements and cost savings not loosing in quality and security...
Top Services:
- BPO
- Location
- Chisinau, Moldova
- Number of Employees
- Under 49
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
We provide proven and specialized eCommerce professionals to support and grow your business...
Top Services:
- BPO
- Location
- Carson, California
- Number of Employees
- 100 - 249
Golden Gate BPO offers a comprehensive range of services including multi-channel contact center solutions, customer engagement services and more...
Top Services:
- BPO
- Location
- Miami, Florida
- Number of Employees
- Under 49
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Mindy Support is a trusted outsourcing partner for several Fortune 500 and GAFAM companies, and busy start-ups worldwide. It is one of the largest BPO service providers in Europe, with 2,000 employees in 6 offices throughout Ukraine...
Top Services:
- BPO
- Location
- Limassol, Cyprus
- Number of Employees
- 1000 & Up
Data Entry India BPO that has been in business process outsourcing services and IT services for the past 6 years...
Top Services:
- BPO
- Location
- Chicago, Illinois
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $1/hr
- Minimal Budget
- $1,000 - $10,000
NexGen Data Entry is one of the highly recognized organization when it comes to outsourcing back-office or essential business documentation for the past years in USA & Europe...
Top Services:
- BPO
- Location
- Cary, North Carolina
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $1/hr
- Minimal Budget
- $1,000 - $10,000
Data entry outsourcing or multitasking the internal methods; is one of the aspects every organization across the globe has to embrace with open arms, to keep pace with the cutthroat competition, while dealing with tons of data that needs to be digitized – accurately and efficiently...
Top Services:
- BPO
- Location
- Bergenfield, New Jersey
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $10,000 - $25,000
At Atalian Interactive we strive to remain a leader with our customers and employees within the Call Centre/ BPO Sector...
Top Services:
- BPO
- Location
- Port Louis, France
- Number of Employees
- Under 49
- Average Hourly Rate
- $50/hr
We are BPO Plus, the largest Outsourcing platform in the Middle East. BPO+ is uniquely focused on delivering experience to global brands through technology, analytics and back office resulting in improved consumer experiences. Over the last 13 years, BPO+ has increased its portfolio of solutions to target the...
Top Services:
- BPO
- Location
- Doha, Qatar
- Number of Employees
- Under 49
- Average Hourly Rate
- $50/hr
Die intan group ist Spezialist für abogebundene Produkte und seit mehr als 30 Jahren eines der führenden Medienvertriebsunternehmen in Deutschland, Österreich und der Schweiz...
Top Services:
- BPO
- Location
- Osnabruck, Germany
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Berpengalaman lebih dari 22 tahun mengelola contact center, Infomedia merupakan market leader (by market share) penyedia layanan contact center di Indonesia. Sejalan dengan perkembangan teknologi digital, Infomedia mengembangkan bisnisnya sebagai penyedia solusi Business Process Outsourcing (BPO) dan...
Top Services:
- BPO
- Location
- Jakarta, Indonesia
- Number of Employees
- 1000 & Up
- Minimal Budget
- Under $1,000
We are a 13-years-expertise Digital Agency focused on improving the efficiency of our clients' businesses. We offer customized digital and marketing solutions that provide outsourcing of Human Resources and Business Processes (BPO) with a personalized service and costs reduction...
Top Services:
- BPO
- Location
- Bogota, Colombia
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
We ask the right questions to make sure we have a full understanding of your business. We are readily available at an hour of the day and on multiple channels...
Top Services:
- BPO
- Location
- Chicago, Illinois
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
We are a company based in Vilnius, Lithuania providing comprehensive Business Process Outsourcing (BPO) services to fulfill specific client needs...
Top Services:
- BPO
- Location
- Vilnius, Lithuania
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
We are a Ukrainian law firm specializing in privacy-related matters...
Top Services:
- BPO
- Location
- Kyiv, Ukraine
- Number of Employees
- Under 49
- Average Hourly Rate
- $135/hr
- Minimal Budget
- $1,000 - $10,000
Here at The Contact Company, we add value for clients, working as trusted partners to manage and develop their customer contact processes...
Top Services:
- BPO
- Location
- Birkenhead, United Kingdom
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $20/hr
Our Triniter BPO help top fortune and medium companies to expand their customer support and back-office support teams. As we have offices in Miami, US, Chennai, India and Manila, our BPO company has been able to work 24/7 continuously...
Top Services:
- BPO
- Location
- Miami, Florida
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $10,000 - $25,000
We are a well established Australian based offshore outsourcing company...
Top Services:
- BPO
- Location
- Melbourne, Australia
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $20/hr
Solvo is a company specially created to be a strategic partner in North America providing back office support for US based companies, turning it into our front office...
Top Services:
- BPO
- Location
- Medellin, Colombia
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $20/hr
CARMO is a group formed by Accountants and auditors in Chile. It is composed of a select multidisciplinary professional team, which is headed by Carmen Morales M. Our main objective is focused on efficient management and quality work, integrating the situation analysis of companies and their corresponding...
Top Services:
- BPO
- Location
- Santiago, Chile
- Number of Employees
- Under 49
We are an expert institution in BPM (Business Process Management) that designs and develops BPO (Business Process Outsourcing) solutions focused on virtual office services, vehicle registration, legal compliance, human capital and systems...
Top Services:
- BPO
- Location
- Mexico City, Mexico
- Number of Employees
- Under 49
Founded in 2012 by professional entrepreneurs, Peña Marulanda Asesores SAS. (PMA) is a company of chartered accountants and lawyers with extensive experience in providing services related to accounting, financial, administrative and legal practices. We guarantee high standards of quality and professional...
Top Services:
- BPO
- Location
- Bogota, Colombia
- Number of Employees
- Under 49
We believe that statistics reflects only half of the truth in any success story. Behind every outstaffed resource, there are hours of calls with the clients, dozens of searched candidates and numbers of calculations made to fit the budget. But all this is united with the same result every time - connecting...
Top Services:
- BPO
- Location
- Lviv, Ukraine
- Number of Employees
- Under 49
Datascribe is an ISO 9001 and ISO 27001 company rendering high quality legal solutions to our clients through a quantitative and process-driven approach with best-in-class turn-around time and high accuracy...
Top Services:
- BPO
- Location
- Charlotte, North Carolina
- Number of Employees
- Under 49
Spanning the full range of litigation, contract lifecycle management and business enablement solutions, Integreon empowers law firms, corporations, professional services organizations and financial services institutions to deliver predictable outcomes allowing our clients to focus on what they do best...
Top Services:
- BPO
- Location
- Fargo, North Dakota
- Number of Employees
- Under 49
Horatio is a next-generation and tech-enabled customer support outsourcing firm aimed at providing a reliable and trusted handpicked team to allow businesses to “do what they do best and Hire Horatio for the rest.” Horatio partners with high-growth and innovative companies to develop their customer...
Top Services:
- BPO
- Location
- New York City, New York
- Number of Employees
- Under 49
Sunknowledge Services Inc. is a dynamic medical billing services & collections company extending superior, proprietary technologies, workflow, and business processes that exceed clients' expectations and enhance their revenue cycle. Focused on providing operational enhancements while significantly reducing...
Top Services:
- BPO
- Location
- New York City, New York
- Number of Employees
- Under 49
Forrest Solutions is the nation’s first and leading onsite outsourcing and staffing company. For 45 years we’ve provided companies of all sizes with people solutions on an onsite outsourced, direct hire, temporary, temp-to-hire and consulting basis...
Top Services:
- BPO
- Location
- New York City, New York
- Number of Employees
- Under 49
For over 30 years MDC has helped innovators and entrepreneurs bring In Vitro Diagnostics (IVD) and Medical Devices to market that impact the lives of millions of patients around the world, every year. Our mission is to continue to support these innovators by applying our expertise in Regulatory Affairs...
Top Services:
- BPO
- Location
- Beverly, Massachusetts
- Number of Employees
- Under 49
Welcome to Boston Direct Inc, a leader in outsourced marketing and sales. We are dedicated to helping our billion dollar clients in their pursuit to acquire new residential consumers in the Boston area. We have proven that a firm handshake, a great smile, and clear communication are the most effective tools...
Top Services:
- BPO
- Location
- Framingham, Massachusetts
- Number of Employees
- Under 49
Founded as Boston Search Group in 1997 and rebranded in 2008, BSG Team Ventures is a retained executive search firm focused on recruiting leaders for rapidly changing environments. While we serve a wide range of clients including public corporations and not-for-profit organizations, the greatest...
Top Services:
- BPO
- Location
- Boston, Massachusetts
- Number of Employees
- Under 49
GeBBS Healthcare Solutions is a KLAS rated leading provider of Revenue Cycle Management (RCM) services and Risk Adjustment solutions. GeBBS’ innovative technology, combined with over 9,500-strong global workforce, helps clients improve financial performance, adhere to compliance, and enhance the patient...
Top Services:
- BPO
- Location
- East Haven, Connecticut
- Number of Employees
- Under 49
Business process outsourcing (BPO) is a valuable strategy for companies seeking new ways to achieve high performance by controlling costs, reducing risk, and focusing on core compentencies. SoftFile offers our clients a unique blend of technology and highly trained labor to assist you with your day-to-day...
Top Services:
- BPO
- Location
- Sacramento, California
- Number of Employees
- Under 49
Our services provide you with a well-structured analysis that will help you make an informed choice. Virtual Assistant services from the United States fully comprehend, support, and operate in accordance with your needs...
Top Services:
- BPO
- Location
- Perth Amboy, New Jersey
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
Phoenix Virtual Solutions places dedicated virtual medical assistants with US home health agencies, hospice organizations, and medical practices. Built by healthcare operators with 75+ years of experience. HIPAA-trained, performance-managed, zero-risk replacement. Clients save up to 60% on labor...
Top Services:
- BPO
- Location
- Las Vegas, Nevada
- Number of Employees
- 100 - 249
Zventus is a global services provider of management consulting, staffing solutions, and outsourcing services that empower organizations to innovate, improve and grow their business...
Top Services:
- BPO
- Location
- Los Angeles, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Get Virtual Assistance Services for Back office data entry, data cleaning, data conversion, pdf conversion services. Contact us to Outsource your project...
Top Services:
- BPO
- Location
- Atlanta, Georgia
- Number of Employees
- Under 49
Valerion Health is a U.S.-based healthcare outsourcing agency that partners with hospitals, physician groups and clinics to optimize revenue cycle management through medical coding, billing, auditing and telemedicine support. Blending innovative solutions with deep industry experience, Valerion empowers...
Top Services:
- BPO
- Location
- Palm Harbor, Florida
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $50/hr
- Minimal Budget
- $25,000 - $50,000
We are a high yield and technology empowered US Healthcare RCM outsourcing company that provides medical billing and medical coding services to prime healthcare providers across the United States...
Top Services:
- BPO
- Location
- Lansdale, Pennsylvania
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $8/hr
- Minimal Budget
- Under $1,000
CPA-led accounting and fractional CFO team of 75. Books, CFO, payroll and AP/AR under one roof for healthcare, real estate and MCA, nationwide...
Top Services:
- BPO
- Location
- Cedarhurst, New York
- Number of Employees
- 50 - 99
Providing short to long term staffing solutions to help our clients meet their immediate staffing needs...
Top Services:
- BPO
- Location
- Melbourne, Australia
- Number of Employees
- 500 - 999
LAR CAPITAL TIME is specialized in all accounting and BPO services. Our team is attentive to the new technologies used by the federal, state, and municipal government, ensuring efficiency in services and cost reduction in this new digital era...
Top Services:
- BPO
- Location
- Itaituba, Brazil
- Number of Employees
- Under 49
Physicians Revenue Group, Inc. is the best medical billing company in the USA, that helps physicians to focus on patient care and boost their practice revenue...
Top Services:
- BPO
- Location
- Downers Grove, Illinois
- Number of Employees
- 1000 & Up
Physician Billing Company ensures 99.5% collection of your billed revenue. Serving in 48 states, we are helping independent physicians & practices increase their practice revenue by up to 30%...
Top Services:
- BPO
- Location
- Irvine, California
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- Under $1,000
As one of Elabram Group's business divisions, Elabram HR Solution focuses on human resources solutions. The company covers every HR needs: from manpower/temporary staff and payroll services by HR Outsourcing solution, permanent staff, expatriate providers, Executive Search by Recruitment Solutions, and...
Top Services:
- BPO
- Location
- Jakarta, Indonesia
- Number of Employees
- 250 - 499
We are one of the leading laboratory billing service and AR recovery services providers in the United States. We offer a comprehensive suite of profitable lab revenue cycle management...
Top Services:
- BPO
- Location
- Williamsport, Pennsylvania
- Number of Employees
- 500 - 999
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
Powering Growth and Scale for companies with our outsourcing service and SaaS platform. We make it easy to run any business, anywhere - including Hybrid and Remote working models...
Top Services:
- BPO
- Location
- Singapore, Singapore
- Number of Employees
- 250 - 499
Leader in the management of both administrative and documentary processes in outsourcing, for over 20 years IDC has been the reference point for Information Management and Business Process Outsourcing services as well. Cutting-edge technologies, many years of experience and constant search for innovative...
Top Services:
- BPO
- Location
- Milan, Italy
- Number of Employees
- 100 - 249
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4 Frequently Asked Questions About BPO Companies
How much do BPO providers charge for their services?
Business process outsourcing, or BPO companies, charge between $8 and $60 per hour for customer service, with monthly per-agent rates ranging from $1,200 to $4,000 depending on location, skill level, and support complexity.
What you pay depends on the contract structure. There are four main models:
- An hourly rate involves paying for an agent’s time regardless of how many interactions they handle. It runs:
- $8 to $15 offshore
- $20 to $30 nearshore
- $40 to $60+ onshore
- Per-agent (FTE) is a flat monthly fee of $1,200 to $4,000 per dedicated agent. Predictable, but you pay the same regardless of the volume.
- Per-interaction charges $1–$5 per resolved ticket or $0.50–$2 per chat. Cost-efficient when volume is low or seasonal, but bills spike during busy periods.
- Outcome-based ties fees to KPIs like CSAT scores or first-call resolution — typically $3 to $9 per successful resolution.
How do I compare two BPO providers quoting similar prices?
When two BPO firms quote similar prices, the decision should come down to industry experience, agent attrition rates, SLA terms with defined remedies, and how each vendor handles your specific exception cases, not the headline rate.
Ask for case studies from clients in your industry. A BPO company with relevant experience can start right away, while one without it will learn on your dime.
Then go beyond the deck. Give both vendors your two or three most complex support scenarios and ask them to walk you through exactly how they’d handle each one. The vendor with a documented protocol beats the one that says, “We’d escalate.”
Pay close attention to SLA clauses, specifically what happens when they’re missed, not just what the targets are. Two vendors can quote identical SLAs but differ completely on the consequences for missing them.
Finally, ask for the agent attrition rate for the specific team being proposed, not the company average. High turnover on your account means constant retraining and inconsistent service, regardless of the price.
What contract terms do most buyers accept that they shouldn’t?
The contract terms most buyers accept are auto-renewal clauses with short notice windows, SLAs with no financial remedy for misses, and IP clauses that leave process documentation owned by the vendor — all of which remove your leverage once performance drops.
Four terms worth pushing back on before you sign:
- Auto-renewal clauses can trap you into a long-term agreement if the notice window is short, often 60–90 days. Miss the window, and you’re locked in for another year regardless of performance.
- SLAs without consequences. Most contracts define targets but don’t specify what happens when they’re missed. Your agreement should define redressal terms, whether that’s service credits, payment for damages, or the right to exit early.
- IP and process documentation ownership. Avoid clauses that grant the BPO provider exclusive rights to your intellectual property, or that allow them to sublicense or transfer it to third parties. If they own the runbooks built on your processes, switching vendors gets expensive.
- Exit and termination terms need to include your ability to re-employ key personnel who hold critical knowledge of your account; otherwise, that knowledge walks out with the vendor.
The simplest check: read the contract assuming performance will eventually disappoint. If you have no leverage when that happens, negotiate before you sign.
How do BPO companies handle a sudden surge in volume?
BPO companies handle volume surges through a combination of flexible staffing, automation, and cross-trained overflow teams, but how well they execute depends entirely on what your contract says about surge capacity before it happens.
Most BPO providers have a few ways to handle sudden spikes:
- Bringing in temporary agents
- Moving staff from quieter channels to busier ones
- Using chatbots or self-service tools to handle routine questions before they reach a human. Self-service tools can deflect 20-40% of contacts during a surge.
But not every BPO provider handles this well. When surges go unmanaged, call abandonment rates can reach 15%, which means frustrated customers and damage to your brand, not the vendor’s.
The right time to ask about this is before you sign. Find out how much notice your BPO company needs to scale up, and what the contract says about volume above your agreed tier.
A vendor who can staff up fast but delivers off-brand service during your busiest period is a liability, not a solution.
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