Do you need a reliable inbound call center company to streamline your customer care operations and enhance customer satisfaction? On DesignRush, you can find premier inbound call center services from leading companies with proven expertise in handling customer inquiries, technical support, order processing, and appointment booking. Browse our directory and tailor your search by pricing, location, budgets, and additional criteria.
We have carefully curated the top 10 inbound call center companies list by evaluating hundreds of agencies, considering their service quality, client testimonials, operational excellence, and innovative approaches. Explore their specializations and success stories to find a trusted partner for your customer support operations.
The Number 1 Inbound Call Center Company as Selected by DesignRush Is:
With 15 years of industry experience, Hit Rate Solutions is a premier provider of inbound call center services designed to ensure customers receive timely and effective 24/7 support. Its inbound client support services include phone answering, order-taking, and virtual receptionist, poised to reduce client expenses, increase leads, and enhance client satisfaction. Hit Rate Solutions boasts a 5-second average speed to answer, a 98% call quality assurance (QA) score, and 1,900 calls tracked monthly.
Hit Rate Solutions Success Story
Challenge: Safer Wholesaler, an eCommerce business, struggled to assist its customers in quickly and safely completing their online transactions. Wanting to increase its service levels and minimize cart abandonment, the client sought to enlist a team of experienced customer support specialists that can assist its customers in finding products and other order inquiries.
Solution: Hit Rate Solutions took over live call transfers and order-taking. Its team expanded live associate operating hours and increased call transfers, thus raising the number of daily calls managed. It also ensured that callers were promptly connected to sales associates for expedited online transactions.
Results: Through Hit Rate Solutions' services, Safer Wholesaler saw a 75% increase in daily calls, a 40% surge in operating hours calls, and a 150% rise in daily call transfers. The business also successfully increased its workday leads, growing from 70 to 280.
Notable clients: Variety, Habitat for Humanity, American Red Cross, Children's Miracle Network, Cinch Home Services
AnswerNet is an inbound call center company that combines human connections with advanced technologies to elevate customer communications. With 31 contact centers and more than 1,200 skilled agents under its wing, AnswerNet handles over 125 million calls annually, catering to more than 10,000 clients and interpreting communications in over 250 languages. With compliance certifications from the Family Educational Rights and Privacy Act (FERPA) and The American Institute of Certified Public Accountants - System and Organization Controls (AICPA-SOC), it offers phone answering services, virtual receptionists, live chat, whistleblower hotline, disaster response, helpdesk, appointment management, dispatch, and recall.
AnswerNet Success Story
Challenge: Variety, a charitable institution for children with disabilities, contacted AnswerNet for assistance in handling the incoming phone pledges during the annual Variety Week Telethon, a crucial live event for the organization. The company hired AnswerNet to ensure prompt call responses and minimal hold times during fluctuations in call volume.
Solution: AnswerNet's extensive contact center network enabled it to provide more than 120 agents for the telethon. For the purposes of the event, the company used its Virtual Call Que (VCQ) software, a tool with user-friendly features like anticipated hold time alerts and flexible call-back options. The technology kept callers informed about their hold or call-back status, while maintaining their place in the queue. The VCQ system also enabled AnswerNet's agents to handle calls more efficiently and provide personalized attention.
Results: That year's Variety Week Telethon raised over $2.64 million, with AnswerNet managing and processing more than 6,000 calls to take donations.
Telecom, Inc. is a full-service omnichannel inbound call center company that offers voice, email, social media, mobile, and web interactions. Operating with a team of US-based live representatives, the company strives to deliver high service quality, considering cultural alignment with the customer base. As part of its inbound call center service, Telecom, Inc. provides order processing, appointment setting, ticket sales, lead qualification, member support, technical support, reservations, and surveys.
Telecom, Inc. Success Story
Challenge: A finance business sought to boost its business capital accessibility through a virtual sales strategy that would supplement its internal salesforce capabilities. It needed assistance with qualifying leads and supporting customers through an onboarding process amidst varying arrival patterns from web-based advertising and direct mail.
Solution: Telecom, Inc. implemented email lead qualification, inbound live voice, and outbound follow-up services. It collaborated with the stakeholders' programming team to design a solution for applicant qualification and customer onboarding. The team also provided extensive training to the sales staff regarding converting prospects into paying clients through clear communication and understanding of the business' value proposition.
Results: Adapting to the client's fluctuating marketing channel dynamics, Telecom, Inc. exceeded the initial lead-per-hour generation goals. The inbound call center company supported the client throughout its growth journey, which ultimately led to an acquisition by a major funding partner.
Outsource Consultants is a member of the Contact Center Network Group (CCNG) and Contact Center World, offering telemarketing, telesales, bookings, and omnichannel support. Its extensive experience and active engagement as an outsourcing inbound call center company are underscored by having conducted over 1,000 suitable vendor searches to match with diverse businesses. Outsource Consultants operates with a vast network of over 1,000 offices, boasting an average customer satisfaction (CSAT) score of 96%.
Outsource Consultants Success Story
Challenge: Following a subpar performance from its previous inbound call center partner during a crucial holiday season, a retail business urgently needed a reliable agency capable of handling the expected surge in inquiries in the year's last quarter.
Solution: Outsource Consultants scaled its appointed customer service team to accommodate the client's needs during peak seasons. The company prioritized efficiency and responsiveness to ensure outstanding client care during the inevitable surge in the last quarter of the year.
Results: After Outsource Consultants' intervention, the retail company achieved remarkable outcomes — an 11% increase in inquiry volume managed, a 79% service level agreement (SLA) in a given month, and a 93% decrease in QA errors the following month.
Operating with a team of online agents available on a 24/7/365 basis, TalkAgent ensures customers receive uninterrupted support and assistance at any time. Its inbound call center capabilities extend to telesales, telemarketing, training, coaching, lead forwarding, call-out services, click-to-talk support, detailed reporting, disaster recovery, and business continuity planning (BCP). The company assigns a personal manager to each client to facilitate smooth communication and ensure the services are aligned with expectations. To date, TalkAgent has managed 8 million inbound calls and generated 7.3 million leads.
TalkAgent Success Story
Challenge: A travel agency was struggling with high average speed of answer (ASA) rates and increasing abandonment rates, so it contacted Talk Agent for contact center support. The company's internal team wasn't hitting its target of answering calls within five minutes, prompting it to seek assistance from the inbound call center company.
Solution: TalkAgent set a service goal to answer calls within 90 seconds. Its agents restructured inquiry handling by categorizing calls into Tier 1 and Tier 2, with the latter being directed to the client's internal team. TalkAgent also jointly managed chat and email volumes between the Tier 1 and Tier 2 teams.
Results: Within 90 days of implementation, the Tier 1 team achieved an ASA of 138 seconds, helping reduce the abandonment rate to 4.8%. Over 6 months, the travel agency's ASA further improved to 73 seconds. In addition, TalkAgent managed to increase contact handling capacity by 13%, without increasing the workforce.
Hugo is an inbound call center company, with a service range covering appointment scheduling, eCommerce store support, post-sales support, app user and platform support, seasonal support, and ongoing reporting and training. Another standout feature of the company encompasses its risk-free, 30-day trial offer. Hugo's most recent achievements include a 99.9% uptime, an 88% first contact resolution (FCR) rate, and a 98% CSAT and employee net promoter score (eNPS), all demonstrating service quality and reliability.
Hugo Success Story
Challenge: A fantasy football platform's user support system couldn't handle the sudden influx of inquiries about account access, system tools, and general league management. Response times would take more than 14 days, thus negatively impacting the platform's activities, with the client having to reroute approximately 70% of tickets manually.
Solution: Hugo enforced an AI-powered ticketing system for automated and precise inquiry categorization and resource optimization to clear a backlog of 7,800 tickets. Furthermore, it used natural language processing (NLP) to classify queries, leveraged sentiment analysis to prioritize critical cases, and analyzed customer inquiries to spot trends for proactive solutions.
Results: With Hugo's advanced CX initiatives, the client elevated its user satisfaction, as demonstrated by the following KPI improvements:
Simply Contact is a customer support company with services tailored to deliver uninterrupted customer care service. Its inbound call center expertise includes multilingual support, augmented customer service, technical support, data entry, verification, and front-office and back-office support. The company takes pride in having processed over 8 million annual requests with a team of 600 on-site and remote agents. Simply Contact is certified with the Payment Card Industry Data Security Standard (PCI-DSS) and the International Organization for Standardization (ISO). The company takes pride in being a Stevie Awardee and European Contact Centre & Customer Service (ECCCSA) Awardee.
Simply Contact Success Story
Challenge: A Ukraine-based retailer needed inbound call center agents to provide its customers with consulting services and warranty advice, process orders, and coordinate delivery. A critical objective was to ensure a minimum of 30% of sales originated from the inbound line. The company was looking for an agency partner with extensive technical skills and product knowledge to handle a high volume of intricate calls.
Solution: Simply Contact assembled a skilled team of agents who would follow an effective workflow. To enhance accessibility and customer engagement, the inbound call center company employed an omnichannel approach, enabling communication from various channels, including phone, social media, email, and internal client resources.
Results: Simply Contact's services bolstered the retailer business's sales via the inbound contact center by 60%. Notably, the Simply Contact team handled 5,500 daily calls and an additional 3,500 calls with high-quality leads.
Notable clients: McGraw Realtors, Fujitsu, Early Impact, Oldcastle, CPCDirect
AnswerConnect excels in delivering 24/7 live phone answering and inbound call center services, enabling brands to incorporate a genuine human touch into their operations. The company prioritizes around-the-clock availability to ensure personalized interaction and foster an authentic emotional connection between businesses and consumers. AnswerConnect’s services cover appointment scheduling, after-hours answering, bilingual support, call forwarding, virtual receptionist, inbound sales and direct response, lead capturing, and urgent call handling services.
AnswerConnect Success Story
Challenge: McGraw Realtors' rapid expansion led to a need for a reliable inbound call center service to handle the increased call volume.
Solution: AnswerConnect provided a flexible solution offering around-the-clock availability across 20 locations. Its live agents relied on dynamic, highly customized scripts to cater to varying inquiry types and to ensure accurate call rerouting. AnswerConnect's system also included call tracking and quality monitoring via recordings.
Results: By partnering with AnswerConnect, McGraw Realtors significantly improved their call handling capabilities, with the customized scripting facilitating an easy setup of customer service lines in new offices. The call center's professionalism helped the business provide better service to clients. Additionally, the new system ensured that rerouted calls were promptly directed to the right personnel for smoother operations across the expanding network.
Notable clients: Amazon, AT&T, Microsoft, First American, Altaworx
With more than 800 inbound call center specialists, Unity Communications provides a comprehensive range of business process outsourcing (BPO) services to its global network of over 75 clients. The BPO range includes administrative support, data entry services, customer service virtual assistance, order fulfillment, store management, refunds and returns, wireless mobility sales, consulting, and verification services. Prioritizing IT infrastructure setup, as well as Health Insurance Portability and Accountability Act (HIPAA) and PCI compliance, Unity Communications has an average of 2.8 years annual account tenure and a 94% year-over-year (YoY) client retention rate.
Unity Communications Success Story
Challenge: An Amazon eCommerce business experienced a sudden spike in transactions. With this newly imposed dynamic, the company struggled to manage the overwhelming number of requests and maintain good customer satisfaction rates. Remote work also contributed to operational challenges.
Solution: Unity Communications set specific metrics for its agents' performance expectations, focusing on average handling time (AHT), CSAT, and FCR. Its strategy included creating a call flow structure, developing escalation protocols, and establishing clear reporting.
Results: 90 days after Unity Communications' intervention, the client achieved a net satisfaction score of 95%, with the sales team exceeding the quota of 18 daily sales.
LTVplus is a premier provider of inbound call center services that eliminate poor customer experiences and increase the lifetime value of brands, achieving conversion rates of up to 20x higher. It supplements talents for different roles, including customer success manager, tech support agent, complaints coordinator, sales development representative, software support agent, and claims agent. The company’s commitment to delivering outstanding results is evident in its average CSAT score of 95%. Notably, LTVplus has served over 120 brands through a team of more than 500 agents spread across 24 remote locations.
LTVplus Success Story
Challenge: When TekReplay, a consumer electronics retailer, scaled its business operations, the turnover rate of its customer care agents heightened. This led to difficulties in maintaining consistent and high-quality interactions.
Solution: LTVplus gathered a customer success team of experienced phone support agents trained to understand the client's objectives fully. To satisfy the client's request, it deployed agents with exceptional attention to detail to meticulously document accurate notes on customer profiles after each interaction. This team managed all interactions via Aircall, eDesk, and Shipstation.
Results: Within less than a year, LTVplus handled over 86,000 customer contacts for TekReplay. This yielded a 91.92% CSAT score, with the SLA compliance rate at 100% of the target.
How We Picked the Best Inbound Call Center Service Companies
We evaluated client feedback, portfolio quality, success stories, market reputation, and areas of specialization to identify the companies excelling in inbound call center services. We tapped the expertise of our executive selection team to identify each service provider's track record and outstanding capabilities that highlight their performance in the field.
These are the criteria we used to rank the top inbound call center companies:
Vetted reviews: Industry authority based on service quality and client satisfaction
Portfolio: Successful inbound call center projects with results backed by case studies
Accolades and press mentions: Notable industry recognition for service excellence and innovation
Team bios: Team members' profiles, relevant customer service experience, and other qualifications
Inbound call center expertise: Proven skills in customer support, technical support, order processing, appointment scheduling, inquiry handling, and complaint resolution
IdeasUnlimited offers 24/7/365 inbound and outbound call center services, covering customer support, technical support, sales, and multilingual operations. Founded in 2010, the agency delivers offshore and remote support for global businesses across eCommerce, healthcare, real estate, and finance...
Location
Sugar Land, Texas
Number of Employees
100 - 249
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
IdeasUnlimited Services
Call Centers
Phone Answering Services
IT Services
BPO
Customer Support
Transcription Services
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
BabeBox
PatPat
Sapphire
Messenio
Stevens Realty
Justin TV (now known as Twitch TV)
Data sourced from the agency's DesignRush profile
IdeasUnlimited Reviews & Testimonials
Kimberly Weber President and Founder at Iowa Home Care
5.0★
BPO Review from Kimberly Weber
We brought on IdeasUnlimited to help with our back office work so our nurses and staff could stay focused on clients. They handle scheduling, reports, emails, and client inquiries, and they picked up new tasks fast with very little training. The time we save is huge, and it makes our daily operations smoother. What I like most is they really try to fit into how we work, so it feels like they are part of our own team. The onboarding took a little time, but once we got set, everything has been running well.
Miriam Woodward Founder President and CEO at De Dios Consulting
5.0★
BPO Review from Miriam Woodward
IdeasUnlimited has been a dependable partner for us at De Dios Consulting. They handle our scheduling, emails, research, and reports, which freed up time for us to focus on clients. What I value most is how quickly they adapt and how much they feel like part of our team. The only challenge was getting them up to speed on a few tools, but once they learned, everything has been smooth.
Jeffrey Bill Founder & CEO at Sunrise Treatment Center
5.0★
Medical Review from Jeffrey Bill
Working with IdeasUnlimited has been a real help for us at Sunrise Treatment Center. We brought them in to handle our medical billing so our staff could focus more on patients. They learned our system fast and cut down on errors which meant we got paid quicker and had better cash flow. Communication has always been easy and they adjust when we need something changed. What stood out most is how detailed and reliable they are. Nothing is ever perfect but they came pretty close.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
SDR Teams, Lead Generation & Call Center Services for B2B Companies
Munzai Solutions provides B2B call center services covering cold calling, inbound call management, and customer support, with each engagement staffed by dedicated SDRs working 40 hours per week. The call center company's packages include a US-based dialer, project manager, and weekly reporting...
Location
Manchester, United Kingdom
Number of Employees
Under 49
Average Hourly Rate
$35/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
12 Projects Listed
Munzai Solutions Services
Customer Support
Business Consulting
Call Centers
Email Marketing
CRM Consulting
Managed Services
BPO
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Souqh
Maxyfi
Konch
Skriber
Data sourced from the agency's DesignRush profile
Munzai Solutions Reviews & Testimonials
Sam Bartow Moreno Founding GTM Director at CourtNexa
5.0★
Appointment Setting Review from Sam Bartow Moreno
Munzai Solutions are amazing to work with. They got started immediately and booked multiple meetings in the first few days. I’m very happy with the results and the support they offered us. If you’d like to ask any questions about the service feel free to contact me at +1 458 600 8797I’m very satisfied. And would highly recommend them.
Brian Oltmanns CEO at GoFindBuild
5.0★
Call Centers Review from Brian Oltmanns
I am very happy with this team and their performance. They were organized, provided consistent updates, and always made suggestions to pivot if results were falling short. I would highly recommend them.
Nathan Arbitman CCO at OnePlanet Solar Recycling
5.0★
Lead Generation Review from Nathan Arbitman
I'll be honest, I came in skeptical. Offshore SDR vendors have a reputation for generic blasting and slow response times. Munzai has been the opposite. Responsiveness is where they stand out. When I need a cadence adjusted, copy reworked, or targeting updated, it gets handled quickly, without me having to follow up multiple times. For a solo commercial lead juggling a lot, that matters more than I expected. The value is hard to argue with. For a very fair price, I get dedicated outreach execution across a complex B2B pipeline. They also got up to speed faster than I anticipated. Our market has real nuance, and within a reasonable onboarding window, messaging was going out clean and on-brand.If you're a lean commercial team trying to build outreach capacity without the overhead of a full hire, Munzai is worth a serious look.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
America's best phone answering service taking care of your callers
Moneypenny is a call center provider that staffs 24/7 answering services and contact center outsourcing for businesses across legal, healthcare, real estate, finance, and home services, with bilingual receptionists, appointment scheduling, call dispatch, and CRM integration included...
Location
Duluth, Georgia
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
Portfolios Count
4 Projects Listed
Moneypenny USA Services
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Critter Control
The Federal Savings Bank
Sterne Kessler
BMW
Keller Williams
The Glass Guru
Eagle Biosciences
Charleston Heating & Air
Data sourced from the agency's DesignRush profile
Moneypenny USA Reviews & Testimonials
Eric Martin Owner at Undisclosed
5.0★
Call Centers Review from Eric Martin
The salesman, Luke?, was very responsive and knowledgeable, a true professional. On boarding with Bailey, was easy and very thorough. Getting on board with an answering service had a lot more detail than I expected and Bailey was very patient and did not rush the process.
Benjamin Rose CEO at Undisclosed
5.0★
Call Centers Review from Benjamin Rose
I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!
Benjamin Rose Founder at Undisclosed
5.0★
Phone Answering Services Review from Benjamin Rose
I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Answering365 has been providing answering services for businesses since 1989, covering live call answering, virtual receptionist, appointment scheduling, and emergency dispatch. Its operators are bilingual in English and Spanish, HIPAA-compliant, and work from custom scripts...
Location
Los Angeles, California
Number of Employees
Under 49
Answering365 Services
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Corporate Services Industry
Legal Industry
Healthcare Industry
Data sourced from the agency's DesignRush profile
Answering365 Reviews & Testimonials
Eric Jones Anonymous at Anonymous
5.0★
Call Centers Review from Eric Jones
Answer365 was the answer to our problems. We receive an insane amount of calls to our venue and Answer 365 was able to step in and save the day. Extremely professional and Agile, I would completely recommend this firm if you need some help with your call volume.
Paul Tennen Anonymous at Anonymous
5.0★
Call Centers Review from Paul Tennen
We have been using the services of Answering 365 for years now and we could not be happier. They have a friendly staff, are always attentive to our needs, and are very pleasant to speak to on the phone. We use them for our after hours call needs. They have always been reliable and friendly to the residents and clients that we service. We are very grateful for the help of the staff at Answering 365.
Amy Hendel Anonymous at Anonymous
5.0★
Call Centers Review from Amy Hendel
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Call Management Resources provides 24/7 live answering, custom call center services, IT helpdesk support, live call screening, and HIPAA-compliant messaging for businesses across healthcare, legal, manufacturing, HVAC, property management, and government sectors...
Location
Columbus, Ohio
Number of Employees
50 - 99
Minimal Budget
Under $1,000
Call Management Resources Services
BPO
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
General Mills
Hollywood Casino
Mack Trucks
Storm King
Medpoint Management
Roundy's Supermarket
Best Courier
Data sourced from the agency's DesignRush profile
Call Management Resources Reviews & Testimonials
Linda Woessner Co-Owner at Southland REI Group
5.0★
Call Centers Review from Linda Woessner
Linda Woessner expressed satisfaction with the service provided by Call Management Resources (CMR). She found the setup process easy and the system highly beneficial. In an after-hours emergency, CMR efficiently contacted all necessary parties, resolving the issue quickly. (Source: 3rd Party Review Platform)
Anonymous Representative at Skip's BagelDeli
5.0★
Call Centers Review from Anonymous
As a representative of Skips BagelDeli, I would like to share my positive review of Call Management Resources. We have been doing business with CMR for over 20 years, and it has consistently proven to be our most reliable service provider. Its reliability is unmatched, making it a trusted partner. (Source: 3rd party review platform)
Michele Ahmadi Owner at Foot and Ankle Care of Long Island
5.0★
Call Centers Review from Michele Ahmadi
Michele Ahmadi's business received exceptional support from Call Management Resources, resulting in a successful partnership. The project manager's great communication skills made the process smooth, leading to a positive outcome for their business. (Source: 3rd party review platform)
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
AnswerConnect offers 24/7 live call answering, inbound call center solutions, live chat, and appointment scheduling for businesses across legal, healthcare, real estate, IT, and franchise sectors. Voted Best Answering Service for 2026, the call center company answers 99% of calls within four rings...
Location
Portland, Oregon
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
AnswerConnect Services
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Mosquito Squad
Stormguard
Crash Hotel
Data sourced from the agency's DesignRush profile
AnswerConnect Reviews & Testimonials
Natalie Russell Owner at Arkansas Healthcare Insurance
5.0★
Phone Answering Services Review from Natalie Russell
Onboarding with AnswerConnect was incredibly easy. I was able to schedule a virtual meeting right away, and within an hour we had everything set upportal access, hours of operation, and customized scripting.Since getting started, Ive received positive feedback from both clients and prospects about the agents handling my calls. That alone speaks volumes.A few weeks in, I decided to tweak my scripting to improve the flow and be more transparent with callers. I reached out via chat, and their team responded immediately. They even offered to call me to walk through the changes, which I appreciated. We updated everything in real time, and the process was seamless.Super friendly team, quick to respond, and very easy to work with. Overall, a very positive experience with AnswerConnect.
Claire Riendeau Real Estate Specialist at Engel & Völkers Charlotte
5.0★
Phone Answering Services Review from Claire Riendeau
Claire Riendeau of Engel & Völkers Charlotte gave a shoutout to Christine Cooksey for the remarkable customer service experience. She addressed all her questions and even provided a detailed account explanation by sharing her screen. Riendeau highly recommended her, noting that she deserved a raise. (Source: 3rd Party Review Platform)
Dr. Harris CEO at Kitty Corner Cat Clinic
5.0★
Phone Answering Services Review from Dr. Harris
Dr. Harris from Kitty Corner Cat Clinic had the best customer service experience with Dyan. She patiently set up Harris' complicated phone system, untangling a messy IT situation. Her methodical and gracious approach was invaluable. The tech support team, especially Dyan, went above and beyond. Harris expressed gratitude for the agency's assistance. (Source: 3rd Party Review Platform)
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Blue Valley Marketing runs inbound and outbound call center operations covering lead generation, B2B telemarketing, customer service, omnichannel support, market research, customer win-back, live chat, and order processing. It operates with bilingual support from offices in Kansas and California...
Location
Home, Kansas
Number of Employees
250 - 499
Blue Valley Marketing Services
Call Centers
Customer Support
BPO
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
IBM
Cisco
Microsoft
Red Hat
NVIDIA
AWS
Salesforce
Verizon
Endeavor
Data sourced from the agency's DesignRush profile
Blue Valley Marketing Reviews & Testimonials
Kendra Brassfield Chief Executive Officer at NeoLife International
5.0★
Call Centers Review from Kendra Brassfield
Blue Valley Marketing has been a game-changer for our health and fitness company. Their call center services are top-notch. They've helped us connect with our clients seamlessly, providing exceptional support. Our overall experience with them has been nothing short of fantastic
Anne Marie Lukin Franchise Owner at Planet Fitness
5.0★
Call Centers Review from Anne Marie Lukin
They provided exceptional customer support that went beyond mere service. Their dedication is unrivaled, from handling inquiries about fitness programs to ensuring client satisfaction. Blue Valley Marketing delivered flawlessly on the project, which required not only efficiency but also a genuine understanding of our brand ethos. Their personalized approach, which is evident in every call, demonstrates their dedication to our wellness mission. We highly recommend their services for the ideal combination of professionalism and a personal touch.
Rhonda Mercaldo Owner/Operator at Jimmy John's
5.0★
Call Centers Review from Rhonda Mercaldo
From the very beginning, their team demonstrated professionalism and dedication. They were always just a call away, ready to assist with customer inquiries, reservations, and feedback. The level of service was outstanding, with their agents showcasing an in-depth knowledge of our menu and our restaurant's unique selling points. They truly felt like an extension of our team. Blue Valley's performance was consistently impressive, ensuring no call went unanswered, and every customer felt valued. Their proactive approach in resolving issues and providing insightful suggestions for improving our customer experience was invaluable. The level of care and attention they gave to our patrons was evident in the positive feedback we received. In summary, my overall experience with Blue Valley was top-notch. They played a crucial role in enhancing our customer service and contributed to the success of our restaurant. I highly recommend their services to any business in need of a reliable and customer-focused inbound call center.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Ambs Call Center is a family-owned call center provider operating continuously since 1932, that provides 24/7 live phone answering, virtual receptionist, medical answering, AI receptionist, employee call-off hotline, and appointment scheduling from US-based centers in Jackson, Michigan and Tampa, Florida...
Location
Jackson, Michigan
Number of Employees
100 - 249
Ambs Call Center Services
Phone Answering Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Michigan State University
Cadillac
Federal-Mogul
Data sourced from the agency's DesignRush profile
Ambs Call Center Reviews & Testimonials
Anonymous Emergency Preparedness Coordinator at Barry-Eaton District Health Department
5.0★
Call Centers Review from Anonymous
Barry-Eaton District Health Department praises Ambs' reliability, not only for the company but also for the public. Furthermore, Ambs' team is proactive, easily accessible, and confident. (Source: 3rd Party Review Platform).
Todd Desy President at Lammers Heating & Air Conditioning
4.8★
Call Centers Review from Todd Desy
According to Todd Desy of Lammers Heating & Air Conditioning, Ambs helps the company serve its customers as efficiently as possible. In addition to improving customer service, Lammers Heating & Air Conditioning commends Ambs for smooth communication and timely information delivery. (Source: 3rd Party Review Platform)
Ted Christoff Owner at Christoff and Sons Floor Covering
5.0★
Phone Answering Services Review from Ted Christoff
According to Ted Christoff of Christoff and Sons Floor Covering, collaborating with Ambs has brought several new clients they would have lost due to unavailability to answer calls after business hours. Additionally, the collaboration yielded a remarkable ROI. The best thing about working with Ambs is that the team is an expert in the field and is on the same page with Christoff and Sons Floor Covering. (Source: 3rd Party Review Platform)
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Highest Quality, Call Center Services with Superior Customer Support.
Described as the largest answering service in Texas, TAS Unitedoffers live answering, automated answering, virtual receptionist, appointment scheduling, healthcare triage, help desk, and order entry, with HIPAA compliance and HITRUST certification across all platforms...
Location
San Antonio, Texas
Number of Employees
Under 49
TAS United Services
Phone Answering Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Baylor
Siemens
Floodmaster Restauration
Golden Pass LNG
Data sourced from the agency's DesignRush profile
TAS United Reviews & Testimonials
Cerena Schane Customer Relationship Management Manager at Airco Mechanical
5.0★
Phone Answering Services Review from Cerena Schane
Partnering with TAS United not only helped save us money by outsourcing our call traffic, but enhanced our first impression with our customers. Beyond the ongoing and future savings, TAS United has allowed us to capitalize on more opportunities for new business. We have been able to eliminate significant time spent on the phones.
Viktoriia Bielkova Accountant at Congress Holding Group
5.0★
Call Centers Review from Viktoriia Bielkova
My experience using TAS United is very positive. Since TAS United is highly professional, responsive and client oriented. They provide a great service! I highly recommend TAS United as your business partner.
Dr. Shiree Flume Owner at Flume Psychiatry
5.0★
Phone Answering Services Review from Dr. Shiree Flume
I have been a customer of TAS United since 1989 and have been very satisfied with the service. The operators have helped many of my patients who were in mental health crisis over the years and their kindness and professionalism are much appreciated.
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Tele Direct is a call center provider that handles patient scheduling, claims support, lead qualification, seminar reservations, Tier 1 tech support, appointment setting, and outbound telesales, with bilingual English and Spanish agents and dedicated account management on every account...
Location
Sacramento, California
Number of Employees
250 - 499
Average Hourly Rate
$100/hr
TeleDirect Services
Phone Answering Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Southern California Public Radio
WayFM
WGVU
Data sourced from the agency's DesignRush profile
TeleDirect Reviews & Testimonials
Michelle Goode Senior Manager of Operations at AlphaTheta Music Americas
5.0★
Call Centers Review from Michelle Goode
Retrieving data. Wait a few seconds and try to cut or copy again.
Tiffany L. Garcia Director of Client Relations at Dr. Biz Boom
5.0★
Call Centers Review from Tiffany L. Garcia
Tiffany L. Garcia gave TeleDirect Communications, Inc. a 5-star rating. Tiffany shared that she had used TeleDirect in her offices and also referred her clients to the agency. She praised the top-notch customer care and excellent communication and client engagement experience she and her clients had received since day one. Garcia highlighted TeleDirect's effectiveness in handling inbound call volume and seminar reservation services. (Source: 3rd party review platform)
Carol Magdalein President at SEMINARS FOR LESS
5.0★
Call Centers Review from Carol Magdalein
Carol Magdalein gave TeleDirect Communications, Inc. a 5-star rating. She commended its account representative, Kat, for always responding promptly and efficiently to any questions or issues. (Source: 3rd party review platform)
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Offshore Data Entry Service: Precision, Speed and Security
We created Offshore India Data Entry to deliver cost-effective call center outsourcing for US and global clients. Our creative excellence drives outstanding performance in business process management, data entry, and support solutions...
Location
Chicago, Illinois
Number of Employees
100 - 249
Average Hourly Rate
$5/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
4 Projects Listed
Offshore India Data Entry Services
BPO
Accounting
Customer Support
Market Research
Web Design
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
allianze bpo
nexgen
india data entry
Data sourced from the agency's DesignRush profile
Offshore India Data Entry Reviews & Testimonials
Lisa Rozario Marketing Manager at D.E Exports LLC
5.0★
Document Digitization Review from Lisa Rozario
We approached offshore data entry for our data entry process. They adeptly transformed our process. An excellent and efficient team, delivering quality work on time. I recommend Offshore India Data Entry for data entry requirements.
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Answering Service Care Provides Trained Customer Service Professionals.
Call center agency Answering Service Care empowers your customer operations with 24/7 live chat, expert lead intake, appointment scheduling, and HIPAA-compliant secure messaging. We ensure every customer interaction is seamless, professional, and reliable, so you never miss a lead or opportunity...
Location
Margate, Florida
Number of Employees
Under 49
Portfolios Count
3 Projects Listed
Answering Service Care, LLC. Services
Phone Answering Services
Call Centers
Customer Support
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Flowers & Foley
UOAA
HG Consulting
Data sourced from the agency's DesignRush profile
Answering Service Care, LLC. Reviews & Testimonials
Vai Lealiiee Owner at Undisclosed
5.0★
Phone Answering Services Review from Vai Lealiiee
I had an issue with the protocol for our message retrieval. Spoke with Maria, the account manager in Client Relations, and she handled my concerns in a professional manner, extremely courteous, empathetic, and very kind. She fixed our account and I am so happy to be able to work with the Answering Service Care company again! I used to be an agent with them 10 years ago and still use skills taught from this company in my every day life. They are the best answering service company nationwide! I highly recommend to anyone who needs this service for their businesses. You will not be disappointed!
Lee Ann Morris Owner at Undisclosed
5.0★
Phone Answering Services Review from Lee Ann Morris
It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!
Carolina Silva Review from Google
5.0★
Carolina Silva's Review Sourced from Google
Answering Service Care is incredible! They answer every call with professionalism, warmth, and compassion which is exactly what our nonprofit needs to support people in crisis. Reliable, friendly, and a true extension of our team. Highly recommend!
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Dedicated remote teams from India, starting at $5/hour. 500+ pre-vetted professionals. Operated by LegelpTech Outsourcing Pvt Ltd (ISO 27001:2022 certified). 5-day risk-free trial. 48-hour shortlist. Founded 2021 by Ashu Mishra & Chandra Prakash. Serving SMB and mid-market clients globally...
Location
Cheyenne, Wyoming
Number of Employees
250 - 499
Average Hourly Rate
$5/hr
Minimal Budget
Under $1,000
Zedtreeo Services
Staff Augmentation
Cybersecurity
Accounting
Customer Support
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
NDA Bound
NA
NDA
Data sourced from the agency's DesignRush profile
Zedtreeo Reviews & Testimonials
Muhammad Anas Asghar Manager at Everest Moving
5.0★
IT Services Review from Muhammad Anas Asghar
The greatest benefit to us was the lack of a need to take someone from the ground up. Our expert was familiar with AI workflows and recommended a few improvements that streamlined our day-to-day tasks.
Muzamil shah CO Manager at Howards Van line
5.0★
IT Services Review from Muzamil shah
Unlike a traditional freelancer platform, where you must search through hundreds of profiles, Zedtreeo is different. They provided us with a pre-selected short list and these candidates had already been tested. This saved us hours that it would have taken and made the decision easier.
Saqib Jalil General Manager at Sinatra Moving Group
5.0★
IT Services Review from Saqib Jalil
Thanks to Zedtreeo's work, the client improved lead quality, streamlined their sales process, and enhanced reporting accuracy. The team managed the project professionally, communicated clearly, and delivered milestones on time. Zedtreeo was responsive to requirements and adapted to feedback.
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Phone answering solutions that businesses are proud of!
Nexa emerges as a trailblazing 24/7 virtual phone answering service renowned for its nationwide operations across the United States. Our forte lies in delivering unparalleled customer experiences through technology-driven call answering solutions, orchestrated by our adept virtual receptionists who possess...
Location
Phoenix, Arizona
Number of Employees
100 - 249
Nexa Services
Phone Answering Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Fuze
SearchKings
Penguin Air
Paradigm
Data sourced from the agency's DesignRush profile
Nexa Reviews & Testimonials
Summer Forbes CEO at Undisclosed
5.0★
Phone Answering Services Review from Summer Forbes
Rikard and his team have been great to work with. They are on top of details and have a great system. We’re excited to implement and utilize Nexa!
Mandy Owner at Undisclosed
5.0★
Phone Answering Services Review from Mandy
I’ve relied on Nexa as my primary answering service for customer calls, and they’ve been outstanding. Their after-hours and midday telephone answering services ensure no call goes unanswered, providing incredible convenience and ease of use. The team’s effective communication and excellent virtual receptionist service have consistently impressed me and made a real difference in managing customer interactions.
Jessica Michalak Review from Google
1.0★
Jessica Michalak's Review Sourced from Google
Was recommended Nexa for an after-hours answering service and things seemed fine until they weren’t. One of my colleagues noticed we hadn’t received a call summary in a while, and we eventually found out they hadn’t taken a single call in over TWO months. When I called to ask why calls weren’t being forwarded, and why we were never notified, I was told they “have too many customers to keep an eye on each one.” Despite this, we were billed every month, even though they didn’t answer one call. I was told a supervisor would follow up. No one ever did. Our IT team confirmed multiple times that it wasn't an issue on our end but that was what Nexa claimed it to be. After sending two additional emails with no response, I finally emailed to cancel. Only then did I hear back, receiving a cancellation form and a generic “sorry to see you go.” Don’t waste your time. This is not a legitimate answering service if customer support is essentially nonexistent.
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Sales outsourcing service company delivering expert lead generation, inbound and outbound sales, and appointment setting. Scale faster, cut costs, and boost conversions with a high-performance sales team tailored to your business goals...
Location
Miami, Florida
Number of Employees
100 - 249
Average Hourly Rate
$100/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
Visionary Solutions Inc. Services
Business Consulting
Email Marketing
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Apex Growth Solutions
BlueWave Enterprises
Summit Edge Consulting
Data sourced from the agency's DesignRush profile
Visionary Solutions Inc. Reviews & Testimonials
Ruby Steward Review from Google
5.0★
Ruby Steward's Review Sourced from Google
Thank you so much for such excellent service! Very friendly and professional staff. Everyone we came in contact with was great! And the owner, Jordan Abele, was very attentive and hands on. He made sure our marketing campaign was as successful as it could be. I would highly recommend them for all of your inbound or outbound call center needs! Definitely plan to use them again in the near future.
Chris Mancuso Review from Google
5.0★
Chris Mancuso's Review Sourced from Google
Visionary is a top notch organization. They strive to be more than a partner but an extension of your organization. They can handle many functions with in an organization which makes the partnership so valuable. The Visionary team constantly work on training the team to ensure any customer interaction is handled in the most effective manner. Customer retention is key for both our businesses so having a team like Visionary partnering with us ensures our customers will have a good experience when dealing with a support agent and in turn wanting to return to us as technology changes in the future.
Anna william Review from Google
5.0★
Anna william's Review Sourced from Google
I am highly grateful to this company. With the expert advice and amazing services of digital marketing team of visionary now I am earning better profits every month. I really appreciate the Visionary Solutions team that help me to grow my business within a very short period of time. Thanks for the amazing results.
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24/7 Live Answering, Virtual Receptionist & Call Center Solutions
AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most...
Location
Tampa, Florida
Number of Employees
100 - 249
Minimal Budget
Under $1,000
AnswerFirst Communications Services
Phone Answering Services
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
AAMCO
ABM
AFC Urgent Care
AFLAC
Bauer Food, LLC (Operates McDonald's)
Berkshire Hathaway
Brookhaven National Lab
Coldwell Banker
Century 21
Cushman and Wakefield
Data sourced from the agency's DesignRush profile
AnswerFirst Communications Reviews & Testimonials
Johnson Legal PLLC Review from Google
1.0★
Johnson Legal PLLC's Review Sourced from Google
As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.
Demetri Karoutsos Review from Google
5.0★
Demetri Karoutsos's Review Sourced from Google
Outstanding After-Hours Answering Service – Highly Recommend for Service-Based BusinessesWe've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider.What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity.Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience.If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team.Demetri KaroutsosDirector, CareMaster
Scott Lady Review from Google
5.0★
Scott Lady's Review Sourced from Google
Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently.Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly.I highly recommend giving them a shot for your call inbound call needs.
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CIENCE Technologies is a B2B Lead Generation and Sales Acceleration Company...
Location
Denver, Colorado
Number of Employees
1000 & Up
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
CIENCE Technologies Services
Email Marketing
Digital Marketing
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Microsoft
SAP
FIVESTARS
Travel Tripper
Raise
Segmint
Second Genome
Classy
Data sourced from the agency's DesignRush profile
CIENCE Technologies Reviews & Testimonials
Josh Kaye Founder at Bake Me A Wish
1.0★
Lead Generation Review from Josh Kaye
Complete Scam.Hired them for lead generation.Delivered bogus made up leads.Beat us for 10,000$.Zero return.Avoid at all costs.
Josh Kaye Founder at Bake Me A Wish
1.0★
Email Marketing Review from Josh Kaye
I recently engaged Cience Lead Generation, paying $10,000 for 250 qualified leads, expecting a professional service and solid prospects. Unfortunately, what I received was far from that. The leads they presented were completely fabricatednone of the individuals or businesses had requested information about my company. In fact, we obtained sworn affidavits from many of these so-called "leads" affirming they had never heard of us or requested any information.This is a blatant scam, and we're now in the process of pursuing legal action against Cience to recover our full payment. If you are considering working with them for lead generation, I strongly urge you to reconsider. Their practices are fraudulent, and you risk losing a significant amount of money without getting anything of value in return. We were misled, and now we're facing the consequences of trusting this company. Dont make the same mistake.
Joel Mantecon seo at Hirebook
4.0★
Financial Review from Joel Mantecon
I have worked with with the CIENCE team for over two years already. They provided my company with a team of SDRs that helped us with our lead generation efforts. Overall, we feel satisfied with our investment, as we have seen an increase in sales and organization.
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Our core value at ROI CX Solutions is delivering tailored call center outsourcing solutions that scale with your business. Impressive outcomes define our legacy in customized scripting, agent training, and seamless onshore-offshore staffing blends—ensuring 24/7 support that drives exceptional customer...
Location
American Fork, Utah
Number of Employees
1000 & Up
Portfolios Count
3 Projects Listed
ROI CX Solutions Services
Call Centers
BPO
Customer Support
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Hello Fresh
SAMSUNG
TSA PRE
Panera
VISA
Data sourced from the agency's DesignRush profile
ROI CX Solutions Reviews & Testimonials
Mr. John Review from Google
1.0★
Mr. John's Review Sourced from Google
If you're considering working at Connexus Resource Group, brace yourself for an exhausting, demoralizing experience that will leave you burned out, underpaid, and questioning your life choices. This company operates like a modern-day sweatshop, exploiting employees with unrealistic expectations, pitiful wages, and a toxic work environment that prioritizes profits over people. The workplace culture is cutthroat and demeaning. Supervisors hover like prison guards, scrutinizing every call and nitpicking minor mistakes. Instead of support, you get constant criticism, with the ever-present threat of write-ups or termination if you don’t meet impossible metrics. Favoritism runs rampant, and HR exists only to protect the company—not the employees. Don’t be fooled by empty promises of "career advancement." Promotions are reserved for management’s favorites, while everyone else is stuck in the same dead-end role. Training is minimal, and turnover is sky-high because people either quit from exhaustion or get fired for not meeting unrealistic expectations. In conclusion, Connexus Resource Group is a call center nightmare—a place where employees are treated like cogs in a machine, worked to the bone, and discarded without a second thought. If you value your mental health, dignity, or fair pay, steer clear. There are better jobs out there—this one isn’t worth the suffering.
Valupack Gaming Review from Google
1.0★
Valupack Gaming's Review Sourced from Google
Working on the same position for over a year, being told I'm one of their best agents and never getting a raise and overall being treated like I don't actually matter. Would never recommend working for them to even my most hated enemy.
Alece Peterson Review from Google
1.0★
Alece Peterson's Review Sourced from Google
I would avoid working here if you can. I worked here for 5 years, and really hated it. Tried to find other work and was unable to for a long time. I ended up quitting because they were going to demote me after being a Team Lead for about 4.5 years. It was really disappointing and heartbreaking, especially since I loved my team of agents. The first couple of years were good, but after a while it just became unbearable. The last campaign I was on, Solutran, literally sucked the life out of me. My supervisor and my agents were great, but I had to fight for my agents to be treated fairly.The company goes by Connexus Resource Group now, they merged with a few other call centers in 2021. One good thing I can say about the merger was we were finally able to get PTO after not having any paid time off at all. The pay here sucks, I was only making $15.50 for being a team lead, and that was only after 5 years of tenure. Most agents were making around $11.50 to $13. It's very hard to get raises here, so if you want to work here and not be compensated properly this might be the right place for you. Avoid this place, it will only ruin your mental health and cause you more suffering.
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Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years...
Location
Hamilton, Canada
Number of Employees
250 - 499
AnswerPlus Services
Phone Answering Services
Call Centers
Customer Support
BPO
Managed Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Skilled Trades
Elevators
Healthcare
Professional Services
Property + Facilities Management
Government
Other Industries
Data sourced from the agency's DesignRush profile
AnswerPlus Reviews & Testimonials
Cindy Halsall Review from Google
5.0★
Cindy Halsall's Review Sourced from Google
We have tried several different services to look after our after hours phones. AnswerPlus was by far the most professional company. I would highly recommend!!!
Laura M Dixon Review from Google
1.0★
Laura M Dixon's Review Sourced from Google
They age discriminate and I have been in contact with their head office to report them
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Veza Reception is a legal answering service built specifically for law firms. We provide 24/7 live call answering, legal intake support, and dedicated receptionist teams trained to handle calls for law firms with professionalism, warmth, and consistency...
Location
Phoenix, Arizona
Number of Employees
Under 49
Average Hourly Rate
$25/hr
Minimal Budget
Under $1,000
Veza Reception Services
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Estate Planning Law Center
Noha Immigration
Guardian Tax Law
Data sourced from the agency's DesignRush profile
Veza Reception Reviews & Testimonials
Adan Solis Review from Google
5.0★
Adan Solis's Review Sourced from Google
I use Veza for my law firm. Their service has been super convenient for my practice. It helps us never miss a call. My favorite part is that i have not once felt pressured for the upsell. That alone is worth going with them.
Christopher Thogmartin Review from Google
5.0★
Christopher Thogmartin's Review Sourced from Google
I needed a more cost-effective answering service that could follow a script and/or special instructions, for a competitive per-minute price model. I inquired, was contacted shortly thereafter by Momir, the owner, and he had me set up within a week. Full marks for doing exactly what I hired them to do. No complaints.
Kyle Madigan Review from Google
5.0★
Kyle Madigan's Review Sourced from Google
We’ve worked with this service since October and have been very pleased. They are professional, reliable, and represent our firm well with clients. Communication is easy, expectations are followed, and they’ve been a strong operational support for our team. Highly recommended.
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At Core Conversion, we prioritize bottom-line results over rankings, drawing on over 13 years of expertise to provide transparent and affordable agency-quality SEO solutions for local and international businesses. Our focus is on delivering tangible results that drive business growth and success...
Location
Biñan, Philippines
Number of Employees
Under 49
Average Hourly Rate
$15/hr
Minimal Budget
$1,000 - $10,000
Core Conversion Services
Web Development
SEO
CRO
PPC
Social Media Marketing
Email Marketing
Content Marketing
eCommerce
Phone Answering Services
Customer Support
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Transform your digital landscape with our bespoke Digital Marketing Services & Ecommerce Solutions!
Founded in 2006, Saevah is an ISO 9001 Certified company, and a trusted partner for digital marketing and ecommerce solutions that require the perfect balance of technology and people power...
Location
Brookfield, Connecticut
Number of Employees
50 - 99
Saevah Services
Digital Marketing
SEO
PPC
Social Media Marketing
Customer Support
Web Development
Web Design
Graphic Design
Video Production
Accounting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Cognexa is an AI automation agency helping businesses work smarter through intelligent workflows, AI powered agents, and cutting-edge web solutions. From voice and WhatsApp AI agents to custom CRMs, lead generation, and social media automation we build the systems that let your business run itself...
Location
Centurion, South Africa
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Cognexa AI Services
AI Development
Software Development
Phone Answering Services
Web Development
Social Media Marketing
Mobile App Development
Business Consulting
Advertising
Digital Marketing
Digital Strategy
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
We are a nimble organization and can provide a customizable solution that meets your needs.
Customer Contact Services remains committed to delivering exceptional support and boosting customer satisfaction through call center services. Our broad client portfolio highlights our proficiency in live agent response, cost management, and customizable solutions for diverse industries...
Location
Minnetonka, Minnesota
Number of Employees
250 - 499
Portfolios Count
3 Projects Listed
Customer Contact Services Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Consumer Goods Industry
Finance Industry
Healthcare Industry
Data sourced from the agency's DesignRush profile
Customer Contact Services Reviews & Testimonials
Tara Miller Review from Google
5.0★
Tara Miller's Review Sourced from Google
CCS has been a lifesaver for our business! We have people who man the phones 24/7, but in the event a call is missed, for whatever reason, CCS steps in, handles the call, gets all the pertinent information, sends us a text and then calls to ensure we got the message.We've used them for a few years now and are very happy with the cost and service.If you're looking for a backup/after hours answering service solution, try these folks!
Eloy Perez Review from Google
1.0★
Eloy Perez's Review Sourced from Google
DO NOT DO BUSINESS WITH THIS SERVICE. I cannot emphasize enough that the pricing and presentation are very misleading. We had a previous answering service that we were paying less than $50 a month for when they solicited our partnership. The representative, Chrissy Lochner, recommended the $99 per month plan with the commitment to review after the first month came in; that NEVER happened. Here we are 3 months and SEVEN THOUSAND DOLLARS later when we were finally able to cancel the services. When I called to speak with the billing department the representative Dianne Archerd, stated she was only in the billing department and would need to switch me over to her customer service department, she placed me on a 40+ minute hold and then the phone went silent. I guess that is their “Customer Service” at its best. Now you know how they came up with $7,000 of over the limit minutes and fees on their billing! They are now sending an outstanding invoice for an additional $1,274. Please do your due diligence before getting into business with this company.
Natalie Cadarette Review from Google
5.0★
Natalie Cadarette's Review Sourced from Google
Our company switched to CCS about 6 months ago, and we have nothing but raving reviews. Coming from a challenging partnership with another vendor, CCS solved all of the challenges we had faced and has helped us reach our goals in as little as a few months. The team is extremely kind and easy to work with, flexible with our process, and the caller experience is superb. Customer service is top- notch from admin to agent and they are incredibly responsive. Highly recommend!
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International Business Support Solutions for SME's and Large Enterprises
BusinAssist is a trusted global partner for entrepreneurs, startups and established businesses seeking seamless company incorporation, professional virtual offices and a wide range of business support services...
Location
Romford, United Kingdom
Number of Employees
Under 49
Minimal Budget
Under $1,000
BusinAssist Services
Business Consulting
Phone Answering Services
Accounting
BPO
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
SAS specializes in tailored phone answering services, catering precisely to clients' unique business requirements. Our committed support team undergoes rigorous training to deliver outstanding solutions, encompassing a wide spectrum of needs, such as general customer service, billing inquiries, sales...
Location
Philadelphia, Pennsylvania
Number of Employees
100 - 249
Specialty Answering Service Services
Call Centers
Phone Answering Services
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Advertising Industry
Accounting
Engineering
Energy Industry
IT Industry
Financial Industry
Legal Industry
Travel Industry
Retail Industry
Telecommunications Industry
Data sourced from the agency's DesignRush profile
Specialty Answering Service Reviews & Testimonials
Sarah Gonzales Review from Google
5.0★
Sarah Gonzales's Review Sourced from Google
We are a digital marketing agency and have been using SAS for the past three months. I'm so happy with this service. They screen all our calls, and have saved us so much time and hassles having to deal with spam calls. They've also been really helpful in building out instructions for their team to ensure that each call from either current clients or prospective customers is handled in the right way. And I love that they are always aiming to improve -- every time I suggest a new way to handle calls, they immediately implement the suggestion. This is a great, very personalized and affordable receptionist service for small businesses.
Zoe Newbold Review from Google
5.0★
Zoe Newbold's Review Sourced from Google
We use SAS answering service for our after hour needs for our guests at our boutique hotel. They are great and I love the format how they send the messages of the missed calls. Also, the support team is very responsive and helpful. They work quickly to build your script and ensure that we are happy with the product.
S B Review from Google
5.0★
S B's Review Sourced from Google
SAS Desk has been fantastic for our customer support needs. We've used them for many years now. Their team is professional, responsive, and always courteous with our customers. Calls are handled quickly and effectively, and we’ve seen a big boost in customer satisfaction. Highly recommend! Thanks to Courtney and Gabe for all their help.
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CallTel is a business process outsourcing, telephone answering service, and customer engagement company that works together. We provide cutting-edge digital solutions that enable and maximize the effectiveness of individuals, groups, and companies using technology...
Location
Lagos, Nigeria
Number of Employees
500 - 999
Average Hourly Rate
$25/hr
CallTel Communications Limited Services
Call Centers
Phone Answering Services
Customer Support
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Partnering with CallTel helps you to keep focus on the big things while they help you take care of the little important things that matter to your business.
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Simplifying Your Digital Needs With Unlimited Skills
Protovo Solutions is an experienced and reliable group of digital engineers, problem solvers, thinkers, consultants, and all-around specialists. We believe in providing one-of-a-kind solutions to everyone of our customers, since we are the creators of human experience. Our mission is to simplify the...
Location
Bhilwara, India
Number of Employees
Under 49
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
Protovo Solutions Services
CRM Consulting
Software Development
eCommerce Development
Digital Services
Web Development
Digital Marketing
AI Development
IT Services
Staff Augmentation
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
IT Industry
Small Business Industry
Marketing Industry
Data sourced from the agency's DesignRush profile
Protovo Solutions Reviews & Testimonials
Mohamed Farrag Enab Marketing Manager at Blue Ray Properties L.L.C
5.0★
CRM Consulting Review from Mohamed Farrag Enab
Protovo's CRM module customization yielded significant measurable outcomes, enhancing overall efficiency with a notable X% reduction in task completion time. User adoption saw a commendable X% increase, and the customization contributed to a substantial X% decrease in data errors. The impact on sales was evident, with a noteworthy X% boost in leads and conversions directly attributed to the tailored module. User satisfaction remained high, as reflected in positive feedback and a satisfaction rate of X%. Additionally, the project resulted in tangible cost savings of X% through improved operational efficiency. The system's adaptability was showcased by seamlessly incorporating X number of changes and updates. Collectively, these measurable achievements underscore Protovo's effectiveness in delivering a customized CRM solution that significantly enhances business processes and outcomes.
Anjali Nawal Review from Google
5.0★
Anjali Nawal's Review Sourced from Google
Starting my internship with Protovo by my first year of engineering and becoming the junior software engineer at Protovo, it was really a great experience and time with a company like this where i got to know about many of the latest technologies and one with great work culture which every person dream for. A great boss is always a one people want in company and here I got three. Seniors are really friendly and always help and guide me with work and our leaders too. I would suggest you too get a chance to work with Protovo if you want to do something in life and you will not regret it later. Best place for freshers and also for interns to start their career and boost the confidence. Go with Protovo #protovian
Aakanksha Dadhich Review from Google
5.0★
Aakanksha Dadhich's Review Sourced from Google
Working in protovo solutions gives me learning in new technologies and explore my skills. Company has friendly environment and work ethics.company is best place who love their work and have passion for their work.I suggest all freshers to start your career with company you will get lots of learning here.
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AnswerCalifornia gets your customers out of “Voicemail Jail”. Professionalism plays an integral part in providing superior customer care. Your customer and prospects will feel comfortable choosing and staying with your business. One phone call is all it takes to make your customers satisfied that a...
Location
El Cajon, California
Number of Employees
Under 49
Answer California Services
Call Centers
Phone Answering Services
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Finance/Insurance
Legal
Healthcare
Services
Real Estate
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Answer California Reviews & Testimonials
Malik Mannequin Review from Google
1.0★
Malik Mannequin's Review Sourced from Google
Manager just was not as friendly as I thought over the phn PLEASANT in person BOTHERED
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We help small businesses gain and retain customers through our legendary virtual receptionist and chat solutions...
Location
Portland, Oregon
Number of Employees
500 - 999
Ruby Services
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Legal Industry
IT Industry
Small Business Industry
Data sourced from the agency's DesignRush profile
Ruby Reviews & Testimonials
David B Review from Google
5.0★
David B's Review Sourced from Google
Ruby's reception services have been a great benefit to our business. We can rest assured knowing our customers can always reach a live human, no matter how busy we get. Thanks, Ruby, for being a valued part of our growing business!
Whitney Gibson Review from Google
3.0★
Whitney Gibson's Review Sourced from Google
Super cute decor & cheerful employees/co-workers in secure & safe environment. Very busy inbound answering service for mostly law firms & medical/dental practices & small businesses across the country. Modern thinking & policies, diversity of all types warmly welcomed. Lots of work-place activities & hobby groups & even a dedicated studio w/several weekly exercise classes & approved "nap" room w/couch, blanket, pillows & ear plugs. Extremely particular about the wording of the msgs taken, its probable you may have to unlearn a few things picked up in call centers to be aligned with policies here. Pay is the typical low wage but full benefits offered. Huge full kitchen with lots of treats given out often. Located in same directly next door to a Safeway supermarket.
Dean Hanson Review from Google
5.0★
Dean Hanson's Review Sourced from Google
A fantastic company with a fantastic culture. Some have said, "It's like working for Facebook, but much better!!" If your small business is in need of a receptionist to route their calls and messages, this brilliant and friendly small company in Portland is the place to go!
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Grow Your Business With USAnswer's Dedicated Live Answering Service!
USAnswer offers specially tailored call answering services in Portland and Maine to make your business available 24/7. Our call answering service in Maine ensures your business growth by handling all customer queries...
Location
Portland, Maine
Number of Employees
Under 49
USAnswer Services
Call Centers
Phone Answering Services
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Robert Schachter
Will Zinn
Derek Beckelman
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USAnswer Reviews & Testimonials
Robert Schachter Review from Google
5.0★
Robert Schachter's Review Sourced from Google
Beyond amazing. I don’t usually write reviews, but sometimes if I find something that is sensational, I want to let people know about it. I have worked with answering services for many years. I have a psychological practice in New York with a rather sophisticated clientele. People call, often under stress, or uncomfortable asking for help. How they are responded to on first contact is critical to determining how they will see my practice. I have been so grateful and impressed by US ANSWER. When someone calls, it feels as if he or she are speaking to my personal assistant. They are very well-versed in facts answering questions people may have. They are warm concerned, and caring. They have technology that allows them to put a call through to me directly, so it appears and feels like they are talking to my actual assistant. If I cannot respond, they contact me immediately via text and email.This is an experienced, exquisitely run business, and I could not recommend them more highly.
Paul Diou Review from Google
5.0★
Paul Diou's Review Sourced from Google
They’ve been instrumental in my daily operations for over 10 years and I couldn’t imagine operating without them. A+
Jon Bova Review from Google
5.0★
Jon Bova's Review Sourced from Google
US Answer has far exceeded my expectations. The owner is heavily involved in the operations (which is a rare these days). They handle my calls in a friendly and professional manner. Any "hiccups" have always been addressed promptly and handled professionally. Their call takers don't sound like a robot reading a script word for word like most other answering services. Bottom line, if you are a busy entrepreneur, or small business owner looking for a top notch, personable answering service, US Answer will not disappoint!
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Davinci Virtual Office Solutions is the global provider of virtual offices, live receptionist services, business addresses, day offices, meeting rooms, coworking and workspace solutions...
Location
Salt Lake City, Utah
Number of Employees
100 - 249
Davinci Services
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
ShowMyPC
Verneccia LaShay Fashion+House
Dr. Ehrenhaus
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Davinci Reviews & Testimonials
Kara Senn Review from Google
5.0★
Kara Senn's Review Sourced from Google
renting the space was easy and the agent was very friendly and helpful. great option for inexpensive meeting space.
Jono Review from Google
1.0★
Jono's Review Sourced from Google
This company is garbage. They have a $30 charge for parking written into the fine print of what you sign. Always add at least $50 to the price they tell you.
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Origo offers a platform solution for fast-growth, mid-market companies, that enables operational improvement. We give our partners the people, process, tech, and data that they need to accelerate their growth, scale operations, while reducing their overhead...
Location
Melbourne, Australia
Number of Employees
1000 & Up
Origo Services
Call Centers
Customer Support
Business Consulting
BPO
Accounting
PPC
Social Media Marketing
Content Marketing
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VALLU is a premium answering service tailored for law firms and attorneys, enhancing client engagement with a blend of human touch and technology. Specializing in professional call handling, message taking, and appointment scheduling, VALLU streamlines communications, elevating client experiences while...
Location
Mesa, Arizona
Number of Employees
50 - 99
Minimal Budget
Under $1,000
Vallu Services
Call Centers
Phone Answering Services
Customer Support
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At Message Center, Inc., we tailor service and agent training to meet your unique requirements, offering competitive rates and ensuring our staff handles your customers with professionalism and reliability. With our receptionists on hand, you'll never miss a chance to engage with potential customers, whether...
Location
Millville, New Jersey
Number of Employees
Under 49
Minimal Budget
Under $1,000
A Message Center, Inc Services
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Express Virtual Assistant (EVA) is a globally managed virtual workforce solutions provider that helps businesses streamline operations through structured, performance-driven support systems. Founded in 2004 as a subsidiary of Flatworld Solutions, EVA goes beyond traditional outsourcing by offering a...
Location
Princeton, New Jersey
Number of Employees
1000 & Up
Average Hourly Rate
$8/hr
Express Virtual Assistant Services
BPO
Creative Services
Graphic Design
Logo Design
Design Services
Product Design
Content Marketing
eCommerce
Video Marketing
Call Centers
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IT Advisors Online (ITAdOn) is a growing team of technology experts who are passionate about helping companies like yours boost their effectiveness. Join ITAdOn today and grow your business. When you succeed, we succeed!...
Location
Philadelphia, Pennsylvania
Number of Employees
Under 49
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Portfolios Count
1 Project Listed
ITAdOn IT Solutions Services
IT Services
Managed Services
HR Outsourcing
UI/UX Design
IT Compliance Solution
Cybersecurity
Cloud Consulting
Phone Answering Services
Staff Augmentation
CRM Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
IT Industry
Staffing Industry
Standard Technology
Data sourced from the agency's DesignRush profile
ITAdOn IT Solutions Reviews & Testimonials
Riel Review from Google
5.0★
Riel's Review Sourced from Google
I've had my ups and downs hiring various IT professionals to assist in our tech operations. A trusted friend recommended this firm, and since then, I haven't looked back. Dealing with ITAdOn has been delightful; they have been our most reliable partner so far, and no provider I've ever hired has come close in terms of responsiveness, accountability, and professionalism.I've achieved great results with them, receiving fantastic IT support and meeting our recruiting needs. Huge thanks to the ITAdOn team for helping us scale our business.
Donald Romeo Review from Google
5.0★
Donald Romeo's Review Sourced from Google
I have been very satisfied with the IT Support we have received from ITAdOn. ITAdOn has helped us build a secure IT infrastructure that gives us peace of mind (especially where there are a lot of cybersecurity and ransomware risks nowadays). Every staff member is very competent, responsive, and easy to work with. They treat us like their own and do whatever it takes to properly get the job done. The team members at ITAdOn are truly the professionals you want on your team helping you out when your technology snags an issue. Knowing I can rely on them, they are our go-to IT support company here in Philadelphia! I highly recommend them.
Cameron Anchondo Review from Google
5.0★
Cameron Anchondo's Review Sourced from Google
ITAdOn has been managing our IT infrastructure for the last few months and we couldn’t be happier. The technical support team is very responsive and extremely knowledgeable. I feel great that our network, server, and our workstations are up to date and running smoothly. They recently upgraded our workstations to Windows 11 which was effortless on our end and everything is working seamlessly. Very happy with their service.
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Airova is a global AI automation and CRM agency helping businesses streamline operations, boost client engagement, and scale revenue through smart automation. From AI voice agents and chatbots to CRM systems and lead management, we empower companies to run faster, smarter, and more profitably. Our mission:...
Location
Markham, Canada
Number of Employees
Under 49
Average Hourly Rate
$55/hr
Minimal Budget
$1,000 - $10,000
Airova Services
Call Centers
Phone Answering Services
AI Development
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AnswerForce delivers a suite of live, genial, and proficient phone answering services, alongside virtual reception solutions and beyond. Our seasoned team of customer-centric agents tend to your calls continuously, all year round, allowing you to concentrate on advancing your enterprise...
Location
Portland, Oregon
Number of Employees
100 - 249
Minimal Budget
Under $1,000
AnswerForce Services
Phone Answering Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Franchise
HVAC
Service Industry
Data sourced from the agency's DesignRush profile
AnswerForce Reviews & Testimonials
Jeff Short Review from Google
2.0★
Jeff Short's Review Sourced from Google
Very inconsistent on the quality of calls answered and the quality seems to be decreasing. We lost quite a few potential customers in the last week due to "robotic" and emotionless agents who sound like they have no interest in doing their job. When you call in to discuss your business relationship, you find out your relationship manager is whomever answers the phone. Be prepared to discuss everything you expected and implemented when you were sold the plan all over again.
Jeff Tate Review from Google
1.0★
Jeff Tate's Review Sourced from Google
I would not recommend them unless you like paying for extra services over what it stated in your agreement. I found out they have deviated from my approved template for a long time. They did not have a good reason for why. I am paying $2 a minute for a call agent to ask additional questions over what I have approved. I think we all know why the additional question are being asked. I asked for a credit on my bills since I paid for the additional minutes and surprise!!!, I never heard back from them.
AJ Review from Google
5.0★
AJ's Review Sourced from Google
Thank Shanna & Andrea for providing us exceptional service. We appreciate all that you do for our team !AJ
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Betties virtual receptionists are specially trained by industry experts to masterfully navigate the legal intake process, schedule consultations, screen calls and take messages. We proudly support solo and small law firms across the US and Canada...
Location
Scottsdale, Arizona
Number of Employees
Under 49
Back Office Betties Services
Call Centers
Phone Answering Services
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LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better...
Location
Portland, Oregon
Number of Employees
250 - 499
LEX Reception Services
Call Centers
Phone Answering Services
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Elzinga & Associates
Your Practice Mastered
Hammerschmidt, Stickradt, & Associates
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LEX Reception Reviews & Testimonials
Marci Raider Review from Google
5.0★
Marci Raider's Review Sourced from Google
The set up was easy and thorough and the follow-up was extremely helpful. My account manager, Akanksha, made the transition so easy and pleasant.
Josselyn Ivonne Marroquin B. Review from Google
5.0★
Josselyn Ivonne Marroquin B.'s Review Sourced from Google
Latasha was very kind and assertive in her support to address my issue and find a solution to get more accurate interactions with our callers.
Jeremy Maher Review from Google
2.0★
Jeremy Maher's Review Sourced from Google
It is very difficult to work with their integration team. They need people that are smarter. We have been using them for years, and every time we need to make an adjustment to the script integration, it turns into a nightmare. Something I can do in less than 30 minutes turns into 4-12 days of them making mistakes and misunderstanding things. There regular team that makes small adjustment not involving the integration are great. If you need integrations into your CRM it is probably best to find another company.
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B2B Lead Generation | B2B Appointment Setting | Cold Calling Services and More
CallingAgency books qualified B2B appointments with decision makers for your sales team. We have served more than 2,100+ businesses across 50+ industries in the US, Canada, and Australia...
Location
New Castle, Delaware
Number of Employees
250 - 499
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Calling Agency Services
Call Centers
Customer Support
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Specialized, affordable 24/7 phone answering services using a combination of friendly, articulate agents, exceptional training and premium technology to work for your business...
Location
Bloomington, Minnesota
Number of Employees
Under 49
Elation Services
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Medical Industry
Real Estate Industry
Legal Industry
Data sourced from the agency's DesignRush profile
Elation Reviews & Testimonials
NewPatient Registration Review from Google
5.0★
NewPatient Registration's Review Sourced from Google
We have used Elations Answering Service for our Family Practice after hours service for many years. We have been very happy with their service. They are always courteous with our patients, and thorough is determining their needs. They are also very flexible with changes in our schedule and assisting with any questions we have.
FNA OPE1 Review from Google
5.0★
FNA OPE1's Review Sourced from Google
Our company has utilized Elation Answering Service for several years now. Our process is complicated and our script has been challenging over the years to include international support. Through it all the managers have worked tirelessly to ensure that they handle everything as requested. Even the representatives are amazing at adjusting the script while speaking with them to make sure they get the correct individual to take a call. This has been the best decision for our company in providing 24 hour support to our customers.
Mackenzie Muldowney Review from Google
5.0★
Mackenzie Muldowney's Review Sourced from Google
Our outpatient behavioral health practice has utilized Elation Answering Service for close to 4 years. Throughout that time, Elation has handled our needs efficiently and effectively, even in the face of a worldwide pandemic. Our account manager, Jenny Clark, has been hands on all the way, and always prompt to answer our questions/make edits to our call schedules and rosters on the fly. Our clinicians, staff, and patients have all benefited from the support of this service.
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Vahue is an AI transformation consultancy and engineering company that helps startups and scaling enterprises become AI-native through team augmentation, workforce training, and enterprise AI systems. The company combines AI-native engineering talent, practical upskilling programs, and custom AI solutions to...
Location
London, United Kingdom
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
$10,000 - $25,000
Vahue Services
AI Development
Staff Augmentation
Software Development
SEO
Web Development
Mobile App Development
Web Design
Branding
eCommerce Development
Customer Support
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Your Trusted Partner In Virtual Support & Business Efficiency
Prossistant is your trusted partner in business support, streamlining operations, client communication, and back-office processes. Our skilled team delivers tailored assistance across marketing, sales, administration, accounting, paralegal, and technical workflows. Integrated seamlessly into your systems, we...
Location
Madison, Wisconsin
Number of Employees
Under 49
Average Hourly Rate
$15/hr
Prossistant Services
BPO
Accounting
Customer Support
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Contact Center Source has been the most preferred partner of customer service, technical support, Back Office, and global services with 12+ languages capability for companies across North America, Australia, and EMEA region...
Location
Cairo, Egypt
Number of Employees
250 - 499
Minimal Budget
$1,000 - $10,000
Contact Center Source Services
Phone Answering Services
Call Centers
Customer Support
BPO
Market Research
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A Giant Global Ecommerce Brand
Google Premier Channel Partner
Mortgage Bank Lender
USA Nationwide Debt Consolidation
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Contact Center Source Reviews & Testimonials
Basil Salah Review from Google
5.0★
Basil Salah's Review Sourced from Google
Working at Contact Center Source has been a truly motivating and enjoyable experience. The workplace is full of energy, enthusiasm, and a fun atmosphere that makes every day engaging. Colleagues are always approachable, supportive, and willing to help, which creates an environment of teamwork and collaboration.I would especially like to thank Derrick Miller for his tremendous efforts and dedication. He has always gone above and beyond to make work smoother and more successful. More than just a manager, he has been like an older brother, offering guidance, understanding, and genuine support.I’m grateful to be part of such a positive and encouraging environment
Mohamed Shazly Review from Google
5.0★
Mohamed Shazly's Review Sourced from Google
This company is absolutely amazing! They are professional, organized, and always deliver on what they promise. Communication is clear and friendly, and they make the whole process simple and smooth. It’s rare to find a team that works with such honesty and dedication. I highly recommend them to anyone looking for reliable and trustworthy service
Habiba Essam Review from Google
1.0★
Habiba Essam's Review Sourced from Google
I had a very disappointing experience with this agency. The level of unprofessionalism, especially from the manager [O****], was unacceptable. Poor communication, lack of organization, and an overall dismissive attitude made working with them frustrating. I would not recommend working with them
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Hire Global Talent Without Borders Legal Risk Or Delays
Smart Outsourcing Solution (SOS) is your partner for compliant offshore hiring. With decades of recruitment experience and strong operations in the Philippines, we deliver remote-ready talent in AI, tech, and customer support. Our EOR solution handles everything from onboarding to payroll, giving you a...
Location
Muntinlupa, Philippines
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Smart Outsourcing Solution Services
HR Outsourcing
Business Consulting
BPO
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Locomote
Convertr
The Solicitors Group
Virtual Labs
Nikken International, Inc.
AECO Energy Philippines
CapAll Tax
Fun Kids Guide
Professional Dentistry
Data sourced from the agency's DesignRush profile
Smart Outsourcing Solution Reviews & Testimonials
Michael Konomanyi Review from Google
5.0★
Michael Konomanyi's Review Sourced from Google
Smart Outsourcing Solution took us from zero to a fully operational, globally capable support team in record time. We have worked with this team for a number of years now and could not be happier with our team members.They recruited and onboarded top‑tier talent with them available and ready to go as soon as we needed, and also handled all compliance and payroll headaches.Thanks to SOS’s 24/7 tech‑support desk, our new team now supports Fortune 500 customers across three continents without a hitch; issues are resolved in minutes, not days.Weekly progress calls keep us fully informed while their proactive approach means we scale smoothly, with no need to set up a local entity.If you want a turnkey way to build a remote team that can confidently serve the world’s biggest enterprises (complete with rock‑solid tech and SaaS support) I can’t recommend Smart Outsourcing Solution highly enough.
ben howlett Review from Google
5.0★
ben howlett's Review Sourced from Google
We were overwhelmed by seasonal spikes in customer enquiries, plant care scheduling, and online orders across multiple garden centres. Smart Outsourcing Solution’s Employer of Record (EOR) service helped us quickly hire a remote horticulture support team in the Philippines, handling compliance, payroll, and onboarding end‑to‑end. Result: faster response times, better stock and planting coordination, and the ability to scale our support across Southeast Asia without setting up local entities.Project OverviewWe needed reliable admin and customer support coverage to manage planting schedules, subscription garden kits, and care advice lines during peak growing months. SOS acted as our EOR, standing up a trained offshore workforce that now supports order management, chat support, and seasonal campaigns.What Do You Like the Most About Working with Smart Outsourcing SolutionThey understood seasonal labour swings and let us scale remote teams up or down without HR complexity. Compliance and payroll were fully managed, so we could focus on growing healthy gardens — not navigating labour law.What Can Smart Outsourcing Solution Improve on FurtherA self-serve forecasting tool tied to our sales cycles would help us plan headcount ahead of spring and holiday promotions.Results & RecommendationIf you run a gardening or horticulture business and need flexible staffing, an Employer of Record (EOR) partner in the Philippines is a cost‑effective, compliant way to support growth, customer care, and seasonal demand across Southeast Asia.
Robert Greene Review from Google
5.0★
Robert Greene's Review Sourced from Google
Great service! Martin, Phil and the team really delivered for me when I needed help with the project. They found the staff I needed who were highly trained and competent, so it was a seamless process that made everything easier. Highly recommended.
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Dispatching Answering Service provides 24/7/365 dispatch support and phone answering support for transport and service-based businesses. We help small and mid-sized businesses stay connected with their customers while also offering free digital marketing services to improve online visibility and growth...
Location
Lahore, Pakistan
Number of Employees
Under 49
Average Hourly Rate
$6/hr
Minimal Budget
$1,000 - $10,000
Dispatching Answering Service Services
Phone Answering Services
Call Centers
Customer Support
Digital Marketing
SEO
Web Design
Web Development
PPC
Social Media Marketing
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Your Trusted Partner for Complete Outsourcing Solutions.
ProcessVenue is a one-stop destination for Secure Data Management, Financial & Accounting Services, Customer Support, and Data Annotation & Labeling. We serve clients globally with a commitment to data security, accuracy, and operational excellence...
Location
Jaipur, India
Number of Employees
100 - 249
Portfolios Count
1 Project Listed
ProcessVenue Services
BPO
Accounting
Digital Marketing
AI Development
Social Media Marketing
Customer Support
Call Centers
Market Research
Business Consulting
SEO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
An inbound call center company is a company that specializes in handling incoming phone calls from a business’ customers. It offers an experienced team of agents who can elevate a company’s customer service by efficiently resolving inquiries, addressing concerns, and offering helpful support regarding product and service issues.
Inbound call centers cater to customer support; not to be confused with outbound call centers which focus more on increasing sales and generating leads. Inbound call center services can be categorized depending on service model and location, namely:
By service model:
In-house call center: The inbound call center company owns and operates its facility. It has no direct control over its client’s staffing, training, and technology.
Virtual inbound call center: These centers use a remote workforce, with agents in different locations, often working from home or in dedicated co-working spaces. This offers more flexibility and access to a broader talent pool.
Outsourced call center: The company outsources its operations to a third-party provider specializing in inbound call center management. This can be cost-effective but requires careful selection.
Blended call center: Agents handle inbound calls for multiple clients, especially if their accounts have low or inconsistent call volume.
By location:
Onshore call centers: Located in the same country as the company they serve, offering cultural understanding and easier time zone management but typically at a higher cost.
Offshore call centers: Located in a different country, often with lower labor costs. However, there might be potential language barriers, cultural differences, and time zone challenges.
The demand for hiring quality customer support increases, as the global call center outsourcing market is predicted to reach $172.77 million in 2030, with inbound call center services taking the majority of it. This need is further emphasized by the limited resources of the dominating contributor of the business sector in the US — small businesses.
Moreover, customer support is an external representation of a business’ core values. An effective inbound call center company can increase sales and brand trust. One example of this is the case study of BloomNation, a platform for floral companies, who wanted to deploy effective customer support with the help of Peak Support.
Peak Support offered experienced agents who will provide tech support for florists. From troubleshooting to editing links and product listings, agents communicated with the client’s engineering team to address and fix flagged issues. Their tasks also included handling customer inquiries while embodying the brand voice to ensure a positive customer experience.
BloomNation’s partnership with Peak Support contributed to exceptional results, such as:
Client retention rate of 97%
Full resolution time of 11.6 hours
86% customer satisfaction (CSAT) rate
First reply time of 5.5 hours
Revenue churn of .66%
What does an inbound call center company do?
An inbound call center company specializes in handling incoming phone calls from customers or clients on behalf of a business organization. They act as the front line for businesses, providing various services including, but not limited to, customer support, account management, sales support, and order processing. The primary functions and activities of an inbound call center company include:
Customer support: Address customer inquiries, troubleshoot problems, and answer questions about products or services.
Technical support: Diagnose technical issues, guide customers through troubleshooting steps, or escalate complex issues to specialists.
Order processing: Agents can take orders over the phone, process payments, and answer questions about products or deliveries.
Sales support: Handle inbound sales inquiries, qualify leads, and potentially close deals over the phone.
Account management: Help customers with account-related issues like managing subscriptions, updating information, or processing returns.
The case study of Sight Partners, a pioneer in clinical and surgical practice, is one example of a successfully implemented inbound call center service. Due to its growing market, the client reached out to ProtelBPO so it could address the gaps in its fragmented customer lines. The client’s industry is also a challenge, requiring niche knowledge of insurance, revenue, authorizations, and copay practices.
ProtelBPO knew that the client’s industry needed expert agents who could handle sensitive customer information to maintain brand trust. It provided the client with a dedicated team per service area that could simultaneously respond to different customer inquiries. Guided by experienced managers, agents could cater to the client and its customers’ needs with reduced training time.
Sight Partners experienced significant growth throughout the partnership, such as:
Achieved an average wait time of 90 seconds
Established an FAQ area to improve efficiency and customer support
Continuous in-depth training to improve agent response to complex customer questions
How much do inbound call center services cost?
Inbound call center services cost $26 to $30 per hour in the US. However, this price can vary depending on factors such as location, agent expertise, niche, facilities, and certification requirements.
Inbound call center services are typically priced in two structures:
Per minute: This is ideal for low volume or inconsistent call flow. Clients pay based on the length of each call, including talk time and after-call wrap-up. In this pay structure, agents are usually a part of blended model where they work for multiple accounts. Costs can range from $0.90 to $1.35 per minute.
Per hour: This model suits businesses with high call volume and requires dedicated agents. Hourly rates typically range from $30 to $40 per hour.
On DesignRush, the top 50 inbound call center companies charge an average of $36 per hour. Roughly 42% of inbound call center services on DesignRush accept projects with a minimum budget of less than $1,000, while 1% require a $50,000+ minimum budget.
Why should I hire an inbound call center company?
You should hire an inbound call center company to leverage and boost your support services. These specialists offer expertise in streamlining and elevating your company’s consumer interactions, resulting in happier customers. Moreover, improved customer experience has also increased sales revenues by up to 7% and profitability by 2%, according to McKinsey research.
Furthermore, the budget for in-house call center can range from $50,000 to $60,000 per agent, without the additional costs for facilities, training, and management. This shows that hiring an inbound call center agency is more cost-effective than onboarding an in-house team.
Hiring inbound call center services can benefit your business in many ways, namely:
Expertise and professionalism: Inbound call center agents are typically well-versed in the products or services offered by the company they represent. They can also quickly adapt to the product, service, or account assigned to them.
Faster conflict resolution: Inbound call centers staffed by trained professionals can boast higher first-call resolution rates, by addressing customer issues on the initial contact. According to industry benchmarks, the standard of first-call resolution rates of inbound call center companies is 70% or higher. Hiring an effective company translates to less customer frustration and increased brand trust.
Cost-effectiveness: Setting up and running your own call center can be expensive, especially when you factor in infrastructure, technology, and employee salaries. Inbound call center companies can provide these services at a lower cost since you can control the budget as needed.
Scalability: Inbound call centers can easily scale their operations up or down to meet your needs. This is especially helpful for growing companies experiencing seasonal fluctuations in call volume.
24/7 support: If you have a global customer base, you may need to offer support around the clock. Inbound call centers can staff agents in different time zones to ensure customers can always reach someone for help.
Streamlining business operations: Hiring an inbound call center service can free up your internal staff to focus on other tasks and ensure that your customers get the help they need in a timely and professional manner.
One prime example of the efficiencies brought by hiring customer support is the case study of a leading consumer operated and oriented (CO-OP) health plan and insurance company. The client contacted Fusion CX to accommodate the increase in customer inquiries during its open enrollment period.
Fusion CX addressed the support staffing challenge by assessing the client’s goals. Then, the team crafted a customized solution to manage all call activities generated throughout the enrollment period. To ensure success, Fusion CX provided a project management team with seasoned healthcare executives. This team possessed a deep understanding of the client's business objectives, particularly the importance of delivering exceptional customer service. Fusion CX also built a customer support team who underwent formal training on the client's specific health plans and business processes.
As a result of the collaboration, the client achieved the following results:
Significantly reduced wait times by directing new member calls to specialized agents, ensuring a smoother experience.
Surpassed target for new memberships, adding over 72,000 new members to its health plan during the open enrollment period.
The dedicated staffing model provided flexibility, improved customer experience management (CXM), and reduced expenses.
How do I choose the best inbound call center company for my business?
To choose the best inbound call center company for your business, follow these steps:
Identify your call center needs: The first step to finding the perfect inbound call center partner is understanding your own business needs. Analyze your call volume to determine the level of support required.
List your needed services: Prepare a list of inbound call center services you need. Identify the types of customer support they will handle, whether it’s technical support, order processing, or general inquiries.
Define your budget: A defined budget helps you target affordable options with features you need, negotiate better deals, and set realistic expectations for service levels. Consider both initial and ongoing costs to build a sustainable partnership with the inbound call center company you will choose.
Find potential partners: Leverage online directories like DesignRush to find inbound call center companies. Filter options based on your specific requirements, team size, and budget.
Know its industry experience: Explore your possible partner’s website to learn about its inbound call center services. Look into its expertise, case studies with similar businesses, pricing models, and customer support.
Request for client reference and portfolio: Request for a company portfolio and ask for client reference based on their completed projects. Contact their previous clients and gather insights from their experiences and the partnership’s results.
Consider location: Location plays a crucial role in choosing an inbound call center company. See what time zone they operate in and know about their availability to offer customer support. Labor costs can also vary depending on location. International call centers, particularly in developing countries, may offer lower operational costs compared to Europe and America.
Look into language proficiency: The agents’ English proficiency is a factor, especially if most of your customers are Americans. However, if you have a global customer base, hiring an inbound call center company in specific regions can offer a deeper understanding of local customs and communication styles.
Factor-in client testimonials: Get a bigger picture of how the inbound call center company works by reviewing previous clients’ experience on platforms like DesignRush or Google My Business. These platforms offer comprehensive reviews of a company’s inbound call center services.
Shortlist candidates: Narrow your options for inbound call center companies and reach out to express your interest in working with them.
Send a request for proposal: Send them a request for proposal (RFP) and ask for a project breakdown, including milestones, scope, schedule, costs, and other desired deliverables.
Assess the agents’ expertise: Assess the qualifications and experience of the agents and support staff assigned to your account. Check if the agents possess relevant expertise to minimize the need for extensive training on your specific products, services, or industry.
Ask about security measures: Ensure they hold relevant certifications for data security and quality management.
Make a choice: Review contracts and select the inbound call center company that best suits your goals, budget, and requirements.
You can also detail your project requirements and budget and send it to us at DesignRush Marketplace. We will choose the inbound call center agencies we estimate are a good fit based on your requirements and send you the list of our top companies. Then you can interview them and find the ideal candidate for the project.
How do I find the best inbound call center company on DesignRush that fits my budget?
You can find the best inbound call center company on DesignRush that fits your budget and meets your needs through our search filters. Narrow your options by selecting the project budget filter, and you will see agencies according to their price range.
If you have a limited budget, agencies like VoiceNation, AnswerConnect, and Call Management Resources accept projects requiring a minimal budget of below $1,000. If you’d prefer to partner with agencies that offer a comprehensive range of inbound call center services and funding is not an issue for you, agencies like ProtelBPO have a solid portfolio and will offer services within a $50,000 budget. For those who would prefer the golden mean, inbound call center companies like Fusion CX and IntelligentBee would be ideal candidates for businesses with a $10,000-$25,000 budget.
Beyond pricing, agency portfolios on DesignRush will help you assess the overall quality of service, agent expertise, technology infrastructure, and how well the company aligns with your business culture. You can also consider location filters for time zone alignment and industry filters to find companies with experience in your niche. This will help you effectively evaluate and select the best inbound call center company that matches your needs and budget.
What are the key success metrics used by inbound call center companies?
Inbound call center companies implement key success metrics to measure different aspects of the project, such as customer satisfaction, agent performance, and operational efficiency. The following benchmarks serve as the basis for the project’s success:
Customer satisfaction:
CSAT (Customer Satisfaction) scores: A direct measure of customer satisfaction after an interaction. Customers are typically asked to rate their experience on a scale. High CSAT scores indicate satisfied customers.
QA (Quality Assurance) scores: Scores assigned by internal evaluators who assess agent call handling based on pre-defined criteria such as following protocols, communication skills, and problem-solving. It also measures agent adherence to best practices.
Net Promoter Score® (NPS®): Measures customer loyalty by asking how likely they are to recommend the company to others on a scale from 0-10. High NPS scores indicate promoters who will advocate for your brand.
Customer effort score (CES): Measures how easy it was for the customer to resolve their issue during the call. Lower CES scores indicate a smoother experience for the customer.
First contact resolution (FCR): The percentage of calls where the customer’s issue is resolved on the first contact, eliminating the need for follow-up calls. A high FCR indicates efficient problem-solving by agents.
Agent performance:
Average speed of answer (ASA): The average time it takes for a call to be answered by a live agent. Lower ASA translates to shorter wait times and improved customer experience.
Average talk time: The average time an agent spends speaking directly with the customer during a call.
Wrap-up time: The time an agent spends after a call to document the interaction and update any necessary systems.
Missed and declined calls: The number of calls that were either unanswered or actively rejected by an agent.
Total resolution time: The total time it takes to resolve a customer's issue, including hold time, talk time, and any transfers.
Agent utilization rate: Measures the percentage of an agent’s time spent on calls and call-related activities compared to their total work time.
Calls answered per hour: The number of calls an agent answers within an hour.
Average handle time (AHT): Indicates the average time it takes to handle a call from start to finish. While a lower AHT might seem ideal, inbound call center companies should also ensure that customers receive quality solutions or resolutions during their calls.
Call availability: The percentage of time agents are logged in and available to take calls.
Call quality monitoring: Involves reviewing recorded calls to assess agent’s adherence to scripts, communication skills, and ability to resolve issues. This helps identify areas for improvement in agent training and coaching.
Operational efficiency:
Calls handled: The total number of calls the call center received and handled during a specific period.
Cost per call (CPC): The total cost of handling a call, including agent time, overhead, and technology costs.
Call arrival rate: The rate at which calls are received by the call center. Helps predict staffing needs and identify peak periods.
Peak-hour traffic: The time of day or week with the highest volume of inbound calls.
Average age of query: Average length of time unresolved queries stay open if not resolved on the first attempt. It reflects how long issues wait for resolution. A high average age of query indicates inefficiency in addressing customer problems.
Callback messaging: This refers to the functionality offered by some call centers to notify customers via text message or other digital channels when an agent becomes available to return their call. It helps improve customer experience by eliminating the need to stay on hold.
Repeat call rate: This metric tracks the percentage of calls where a customer contacts the call center again for the same or a related issue within a specific timeframe. High repeat call rates indicate problems with FCR or inadequate issue resolution.
Percentage of calls blocked: This metric calculates the number of inbound callers that receive a busy tone due to the lack of available agents or software limitations.
What questions should I ask inbound call center companies before hiring one?
Before hiring an inbound call center company, ask these questions to assess if it can accommodate your client’s needs and ensure customer satisfaction:
Its Relevant Background
Do your agents have experience in handling the same account as ours?
How do you train your agents to handle customers?
What services do you offer beyond call handling?
What is your average client retention rate?
Can you provide case studies showcasing client partnerships?
Do you offer language proficiency testing to ensure agents can effectively communicate with our diverse customer base?
Its Services and Processes
What call center software and technology do you use?
What are your processes for handling customer inquiries, complaints, and escalations?
How do you track agent performance and satisfaction?
What features or technologies do you use that would benefit customer interactions?
Can your platform seamlessly integrate with our system?
In case of unforeseen emergencies or outages, what is your business continuity plan to ensure minimal disruption to customer service?
Can you provide a detailed breakdown of your pricing structure, including any additional fees or hidden costs?
Related to Your Project
What are your hours of operation?
Do you offer 24/7 support if needed?
How do you ensure the security of our customers’ data?
How will you adapt your services to meet changes in our call volume?
What data can we expect from your reports and what is the frequency of our meetings?
What criteria do you use for evaluation?
Can we access reports through a secure online portal for real-time performance insights?
What are the best inbound call center companies in the US?
The best inbound call center companies in the US are:
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