ProtelBPO

ProtelBPO Services

• Call Centers
• BPO
• Customer Support
• Phone Answering Services

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  Jeffrey Warren

  Customer Experience Expert at Macy's

  Exceptional Customer Service Experience with Protel

  Project Type: Call Centers

  Review Date: 10 October, 2024

  Verified via email/call

  While working with Protel BPO, I had the pleasure of experiencing what can only be described as outstanding contact center service. From the get go, it was evident that the agents at the call center go above and beyond to ensure customer satisfaction and a quality experience. The representatives at Protel BPO were not only courteous but also highly knowledgeable about our products and services. They patiently listened to inquiries and provided detailed and accurate information, demonstrating a deep understanding of our company's offerings. What truly stood out was the efficiency of the call handling process. Clients experienced short wait times, and once connected, the representatives were quick to address their questions or concerns. The agents' professionalism was commendable. They always conveyed a genuine willingness to assist and went the extra mile to ensure customer satisfaction. It's evident that Protel BPO places a high value on providing top-notch service to its customers. I feel that it comes easy to them, probably because of the "Belizean" culture. Overall, my interaction with Protel BPOs call center surpassed my expectations. The combination of courteous representatives, efficient call handling, and a commitment to customer satisfaction makes them stand out in the space of customer service. I highly recommend Protel BPO's call center for anyone seeking a positive and hassle-free customer experience.

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  Jackie Capalleja

  Customer Service Manager at Allstate

  INBOUND CALL CENTER SERVICES

  Project Type: Call Centers

  Review Date: 3 October, 2024

  Verified via email/call

  As the Allstate manager involved in our partner relationship with ProtelBPO, I was extremely pleased with their inbound call center services. Their dedicated team efficiently handled our customer inquiries and requests with remarkable professionalism. The availability of 24/7 support ensured clients received prompt assistance. ProtelBPO's agents are well-trained and always eager to learn more. They take pride in having a deep understanding of our industry and our company's products and service offerings. The seamless integration of technology when needed enhanced and simplified our team's ability to oversee and manage their team. Their commitment to excellence is evident in every interaction, making them an invaluable partner in delivering top-notch customer service.

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  Paul Benefit

  Regional Head Of Customer Service at H&M

  Customer Support for our Retail company

  Project Type: Call Centers

  Review Date: 27 September, 2024

  Verified via email/call

  I am very pleased and impressed with Protel BPO's inbound call center services. Their team is professional and focused on quality. They have consistently delivered exemplary customer service, addressing our customers' queries and concerns with the utmost professionalism. The team at Protel has been proactive, responsive, and efficient, ensuring smooth operations and great customer satisfaction. We greatly appreciate their dedication and expertise, making Protel an invaluable partner for our customer service efforts.

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  Ashley Heavrin

  Director of Customer Experience at Rottler Pest Solutions

  Call Center Services for consumer product company

  Project Type: Call Centers

  Review Date: 14 June, 2024

  Verified via email/call

  They provides transparent workflow and communication. They ensure continuous monitoring and analytics processes to track project performance and improve workflows as it becomes necessary.

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  Edwin Leland

  Sr Director Customer Contact Center at Atmos Energy

  Call Centre Services for Utilities services

  Project Type: Inbound Call Centers

  Review Date: 24 March, 2024

  Verified via email/call

  I am writing to express my sincere gratitude for the outstanding service and support provided by the ProtelBPO team. As a utility company, our mission to deliver reliable services to our customers relies heavily on effective communication and swift problem resolution, and their team has consistently exceeded our expectations in these regards.From the outset of our partnership, we were impressed by their team's professionalism, dedication, and expertise. Their agents have displayed exceptional communication skills, promptly addressing customer inquiries and concerns with efficiency and courtesy. Their ability to navigate complex utility issues with ease has been instrumental in maintaining a high level of customer satisfaction.Moreover, we appreciate the seamless integration of their team into our operations. They have not only seamlessly handled customer interactions but have also contributed valuable insights and ideas to improve our processes.Overall, our experience with Protel BPO has been exceptional. Their commitment to excellence and dedication to serving our customers align perfectly with our values as a utility company.

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  Pam Giles

  Director of Customer Services at Dominion Energy

  Customer Service Support for Dominion Energy

  Project Type: Inbound Call Centers

  Review Date: 21 March, 2024

  Verified via email/call

  Selecting a call center partner for a utility company is no small feat. We are a highly regulated industry and with that come very strict business requirements. In addition, being able to support our clients both in English and Spanish made our decision easier. Protel BPO has proven to be an invaluable partner supporting our efforts to serving our community with a professional and reliable services. Their call center services ensure seamless communication with our customers, addressing and at times resolving issues promptly and maintaining a high level of customer satisfaction. They trained their agents to be able to navigate complex utility inquiries which in my opinion sets them apart and contributed to the success of our operations. We highly recommend Protel for their dedication and commitment to excellence.

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  Kathryn Welzenbach

  Director, US International Sales at Radisson Hotel Group

  Amazing experience!

  Project Type: Inbound Call Centers

  Review Date: 21 March, 2024

  Verified via email/call

  I am writing this review to express my appreciation for the exceptional service and support provided by the team at Protel BPO. We prioritize delivering unparalleled guest experiences, and your team has played a crucial role in helping us achieve this objective.From the moment we engaged with your call center services, we were impressed by the professionalism, efficiency, and dedication demonstrated by your agents. They consistently went above and beyond to ensure that our guests received prompt assistance with all their inquiries and placed significant emphasis on providing quick resolutions to any concerns brought to their attention.Your commitment to ongoing quality training enabled your agents to handle a wide range of guest interactions effectively. We greatly appreciated your dedication to providing personalized, attentive service, which reflected positively on our brand and enhanced our guests' experiences.The partnership with Protel BPO has significantly contributed to our success in delivering exceptional guest experiences. We are grateful for your steadfast support and dedication to excellence.

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  Stephanie Farmer

  Regional Sales Professional at Extended Stay America

  Inbound Call Centre Services

  Project Type: Inbound Call Centers

  Review Date: 20 March, 2024

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  We decided to hire an outsourced call center support provider because our business frequently experiences spikes in customer activity. Protel BPO's offer was the most flexible and cost-effective. The management team at Protel selected a team of professional agents, set up the system, and implemented processes to handle every spike with ease. They demonstrated their ability to quickly increase or decrease the number of agents on the team with relatively short advance notice.We were very satisfied with the professionalism, cost efficiency, and dedication demonstrated by your agents. We appreciate that you consistently strive to go above and beyond to ensure that our guests do not experience long wait times before speaking to a human being. You have put in place all the necessary processes so that our guests receive professional assistance with inquiries and quick resolutions to concerns. We will recommend Protel BPO to all companies, regardless of industry.

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