ProtelBPO

Name: ProtelBPO
Address: 160 Newton Barracks Rd, Belize City, na, Belize
Telephone: (501) 223-4837
Price range: $50,000 & Up
Rating: 4.8

4.8(5 reviews)

Protel BPO, nothing matters more than how your customers view your brand how they interact with it

160 Newton Barracks Rd, Belize City, na, Belize

ProtelBPO

ProtelBPO Overview

Number of Employees

500 - 999

Minimal Budget

$50,000 & Up

Average Hourly Rate

$14/hr

Year Founded

2010

Protel BPO, an outsourcing center based in Belize offers cost-effective solutions, top-notch training, and a positive work environment. We pride ourself on a unique approach providing exceptional customer service. Protel BPO boasts a high retention rate and an empathetic corporate culture. Leveraging Belize's growing contact center industry, the company emphasizes its staffing flexibility, reliable infrastructure, and an enthusiastic labor force, positioning itself as a reliable nearshore outsourcing option.

We have effectively managed millions of inbound and outbound calls for our diverse clientele, spanning various industries (B2C and B2B). We prioritize the implementation of best practices, elevating brand excellence and ensuring heightened returns and revenue for our partners.

Whether your focus is on cost reduction, or improving service quality, Protel BPO offers the ideal solution. With a blend of innovative technology, operational efficiency, and strategic insights, we aim to seamlessly integrate with your organization.

Our services:

INBOUND

          Customer Support Service

          Omnichannel Support (Phone, e-mail, chat, text)

          Technical Support

          Order Processing

          Appointment Setting

          Answering Service

          Debt Collection

          Multilingual Support Service (English/Spanish)

          Ecommerce and Backend Support Service

          Virtual Assistant Service

OUTBOUND

          Lead Generation

          Appointment Setting

          Customer Development and Winback

          Surveys And Market Research

          Content Syndication (marketing)

          Political Campaigns

          Customer Service

          Email and SMS/TEXT Marketing

          Order Processing

Our mission:

Align seamlessly with our clients' operations, effectively boosting their overall revenue and bottom-line profits by:
Enhancing customer satisfaction and loyalty,
Reducing operational costs, and
Identifying and capitalizing on new business opportunities.

Headquarters

160 Newton Barracks Rd, Belize City, na, Belize

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ProtelBPO Services

Areas of Expertise

Call Center Expertise

Call Center Expertise

Appointment Setting
B2B
Inbound
Outbound
Telemarketing
Virtual Receptionist

Industries

Retail
Automotive
Consumer Goods
Corporate Services
Entertainment
Hospitality
Manufacturing
Restaurants
Software & IT Services
Travel

Client Types

Startups
Small Businesses
Medium Businesses
Enterprise / Corporate

ProtelBPO Reviews

Submit a review

Edwin Leland
Sr Director Customer Contact Center at Atmos Energy
Call Centre Services for Utilities services
Project Type: Inbound Call Centers
Review Date: 24 March, 2024
Verified via email/call
I am writing to express my sincere gratitude for the outstanding service and support provided by the ProtelBPO team. As a utility company, our mission to deliver reliable services to our customers relies heavily on effective communication and swift problem resolution, and their team has consistently exceeded our expectations in these regards.From the outset of our partnership, we were impressed by their team's professionalism, dedication, and expertise. Their agents have displayed exceptional communication skills, promptly addressing customer inquiries and concerns with efficiency and courtesy. Their ability to navigate complex utility issues with ease has been instrumental in maintaining a high level of customer satisfaction.Moreover, we appreciate the seamless integration of their team into our operations. They have not only seamlessly handled customer interactions but have also contributed valuable insights and ideas to improve our processes.Overall, our experience with Protel BPO has been exceptional. Their commitment to excellence and dedication to serving our customers align perfectly with our values as a utility company.
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Pam Giles
Director of Customer Services at Dominion Energy
Customer Service Support for Dominion Energy
Project Type: Inbound Call Centers
Review Date: 21 March, 2024
Verified via email/call
Selecting a call center partner for a utility company is no small feat. We are a highly regulated industry and with that come very strict business requirements. In addition, being able to support our clients both in English and Spanish made our decision easier. Protel BPO has proven to be an invaluable partner supporting our efforts to serving our community with a professional and reliable services. Their call center services ensure seamless communication with our customers, addressing and at times resolving issues promptly and maintaining a high level of customer satisfaction. They trained their agents to be able to navigate complex utility inquiries which in my opinion sets them apart and contributed to the success of our operations. We highly recommend Protel for their dedication and commitment to excellence.
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Kathryn Welzenbach
Director, US International Sales at Radisson Hotel Group
Amazing experience!
Project Type: Inbound Call Centers
Review Date: 21 March, 2024
Verified via email/call
I am writing this review to express my appreciation for the exceptional service and support provided by the team at Protel BPO. We prioritize delivering unparalleled guest experiences, and your team has played a crucial role in helping us achieve this objective.From the moment we engaged with your call center services, we were impressed by the professionalism, efficiency, and dedication demonstrated by your agents. They consistently went above and beyond to ensure that our guests received prompt assistance with all their inquiries and placed significant emphasis on providing quick resolutions to any concerns brought to their attention.Your commitment to ongoing quality training enabled your agents to handle a wide range of guest interactions effectively. We greatly appreciated your dedication to providing personalized, attentive service, which reflected positively on our brand and enhanced our guests' experiences.The partnership with Protel BPO has significantly contributed to our success in delivering exceptional guest experiences. We are grateful for your steadfast support and dedication to excellence.
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Stephanie Farmer
Regional Sales Professional at Extended Stay America
Inbound Call Centre Services
Project Type: Inbound Call Centers
Review Date: 20 March, 2024
Verified via email/call
We decided to hire an outsourced call center support provider because our business frequently experiences spikes in customer activity. Protel BPO's offer was the most flexible and cost-effective. The management team at Protel selected a team of professional agents, set up the system, and implemented processes to handle every spike with ease. They demonstrated their ability to quickly increase or decrease the number of agents on the team with relatively short advance notice.We were very satisfied with the professionalism, cost efficiency, and dedication demonstrated by your agents. We appreciate that you consistently strive to go above and beyond to ensure that our guests do not experience long wait times before speaking to a human being. You have put in place all the necessary processes so that our guests receive professional assistance with inquiries and quick resolutions to concerns. We will recommend Protel BPO to all companies, regardless of industry.
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Stephanie Farmer
Regional Sales Professional at Extended Stay America
Inbound Call Centre Services
Project Type: Inbound Call Centers
Review Date: 20 March, 2024
Verified via email/call
We decided to hire an outsourced call center support provider because our business frequently experiences spikes in customer activity. Protel BPO's offer was the most flexible and cost-effective. The management team at Protel selected a team of professional agents, set up the system, and implemented processes to handle every spike with ease. They demonstrated their ability to quickly increase or decrease the number of agents on the team with relatively short advance notice.We were very satisfied with the professionalism, cost efficiency, and dedication demonstrated by your agents. We appreciate that you consistently strive to go above and beyond to ensure that our guests do not experience long wait times before speaking to a human being. You have put in place all the necessary processes so that our guests receive professional assistance with inquiries and quick resolutions to concerns. We will recommend Protel BPO to all companies, regardless of industry.
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