Do you need a reliable inbound call center company to streamline your customer care operations and enhance customer satisfaction? On DesignRush, you can find premier inbound call center services from leading companies with proven expertise in handling customer inquiries, technical support, order processing, and appointment booking. Browse our directory and tailor your search by pricing, location, budgets, and additional criteria.
We have carefully curated the top 10 inbound call center companies list by evaluating hundreds of agencies, considering their service quality, client testimonials, operational excellence, and innovative approaches. Explore their specializations and success stories to find a trusted partner for your customer support operations.
The Number 1 Inbound Call Center Company as Selected by DesignRush Is:
With 15 years of industry experience, Hit Rate Solutions is a premier provider of inbound call center services designed to ensure customers receive timely and effective 24/7 support. Its inbound client support services include phone answering, order-taking, and virtual receptionist, poised to reduce client expenses, increase leads, and enhance client satisfaction. Hit Rate Solutions boasts a 5-second average speed to answer, a 98% call quality assurance (QA) score, and 1,900 calls tracked monthly.
Hit Rate Solutions Success Story
Challenge: Safer Wholesaler, an eCommerce business, struggled to assist its customers in quickly and safely completing their online transactions. Wanting to increase its service levels and minimize cart abandonment, the client sought to enlist a team of experienced customer support specialists that can assist its customers in finding products and other order inquiries.
Solution: Hit Rate Solutions took over live call transfers and order-taking. Its team expanded live associate operating hours and increased call transfers, thus raising the number of daily calls managed. It also ensured that callers were promptly connected to sales associates for expedited online transactions.
Results: Through Hit Rate Solutions' services, Safer Wholesaler saw a 75% increase in daily calls, a 40% surge in operating hours calls, and a 150% rise in daily call transfers. The business also successfully increased its workday leads, growing from 70 to 280.
Notable clients: Variety, Habitat for Humanity, American Red Cross, Children's Miracle Network, Cinch Home Services
AnswerNet is an inbound call center company that combines human connections with advanced technologies to elevate customer communications. With 31 contact centers and more than 1,200 skilled agents under its wing, AnswerNet handles over 125 million calls annually, catering to more than 10,000 clients and interpreting communications in over 250 languages. With compliance certifications from the Family Educational Rights and Privacy Act (FERPA) and The American Institute of Certified Public Accountants - System and Organization Controls (AICPA-SOC), it offers phone answering services, virtual receptionists, live chat, whistleblower hotline, disaster response, helpdesk, appointment management, dispatch, and recall.
AnswerNet Success Story
Challenge: Variety, a charitable institution for children with disabilities, contacted AnswerNet for assistance in handling the incoming phone pledges during the annual Variety Week Telethon, a crucial live event for the organization. The company hired AnswerNet to ensure prompt call responses and minimal hold times during fluctuations in call volume.
Solution: AnswerNet's extensive contact center network enabled it to provide more than 120 agents for the telethon. For the purposes of the event, the company used its Virtual Call Que (VCQ) software, a tool with user-friendly features like anticipated hold time alerts and flexible call-back options. The technology kept callers informed about their hold or call-back status, while maintaining their place in the queue. The VCQ system also enabled AnswerNet's agents to handle calls more efficiently and provide personalized attention.
Results: That year's Variety Week Telethon raised over $2.64 million, with AnswerNet managing and processing more than 6,000 calls to take donations.
Telecom, Inc. is a full-service omnichannel inbound call center company that offers voice, email, social media, mobile, and web interactions. Operating with a team of US-based live representatives, the company strives to deliver high service quality, considering cultural alignment with the customer base. As part of its inbound call center service, Telecom, Inc. provides order processing, appointment setting, ticket sales, lead qualification, member support, technical support, reservations, and surveys.
Telecom, Inc. Success Story
Challenge: A finance business sought to boost its business capital accessibility through a virtual sales strategy that would supplement its internal salesforce capabilities. It needed assistance with qualifying leads and supporting customers through an onboarding process amidst varying arrival patterns from web-based advertising and direct mail.
Solution: Telecom, Inc. implemented email lead qualification, inbound live voice, and outbound follow-up services. It collaborated with the stakeholders' programming team to design a solution for applicant qualification and customer onboarding. The team also provided extensive training to the sales staff regarding converting prospects into paying clients through clear communication and understanding of the business' value proposition.
Results: Adapting to the client's fluctuating marketing channel dynamics, Telecom, Inc. exceeded the initial lead-per-hour generation goals. The inbound call center company supported the client throughout its growth journey, which ultimately led to an acquisition by a major funding partner.
Outsource Consultants is a member of the Contact Center Network Group (CCNG) and Contact Center World, offering telemarketing, telesales, bookings, and omnichannel support. Its extensive experience and active engagement as an outsourcing inbound call center company are underscored by having conducted over 1,000 suitable vendor searches to match with diverse businesses. Outsource Consultants operates with a vast network of over 1,000 offices, boasting an average customer satisfaction (CSAT) score of 96%.
Outsource Consultants Success Story
Challenge: Following a subpar performance from its previous inbound call center partner during a crucial holiday season, a retail business urgently needed a reliable agency capable of handling the expected surge in inquiries in the year's last quarter.
Solution: Outsource Consultants scaled its appointed customer service team to accommodate the client's needs during peak seasons. The company prioritized efficiency and responsiveness to ensure outstanding client care during the inevitable surge in the last quarter of the year.
Results: After Outsource Consultants' intervention, the retail company achieved remarkable outcomes — an 11% increase in inquiry volume managed, a 79% service level agreement (SLA) in a given month, and a 93% decrease in QA errors the following month.
Operating with a team of online agents available on a 24/7/365 basis, TalkAgent ensures customers receive uninterrupted support and assistance at any time. Its inbound call center capabilities extend to telesales, telemarketing, training, coaching, lead forwarding, call-out services, click-to-talk support, detailed reporting, disaster recovery, and business continuity planning (BCP). The company assigns a personal manager to each client to facilitate smooth communication and ensure the services are aligned with expectations. To date, TalkAgent has managed 8 million inbound calls and generated 7.3 million leads.
TalkAgent Success Story
Challenge: A travel agency was struggling with high average speed of answer (ASA) rates and increasing abandonment rates, so it contacted Talk Agent for contact center support. The company's internal team wasn't hitting its target of answering calls within five minutes, prompting it to seek assistance from the inbound call center company.
Solution: TalkAgent set a service goal to answer calls within 90 seconds. Its agents restructured inquiry handling by categorizing calls into Tier 1 and Tier 2, with the latter being directed to the client's internal team. TalkAgent also jointly managed chat and email volumes between the Tier 1 and Tier 2 teams.
Results: Within 90 days of implementation, the Tier 1 team achieved an ASA of 138 seconds, helping reduce the abandonment rate to 4.8%. Over 6 months, the travel agency's ASA further improved to 73 seconds. In addition, TalkAgent managed to increase contact handling capacity by 13%, without increasing the workforce.
Hugo is an inbound call center company, with a service range covering appointment scheduling, eCommerce store support, post-sales support, app user and platform support, seasonal support, and ongoing reporting and training. Another standout feature of the company encompasses its risk-free, 30-day trial offer. Hugo's most recent achievements include a 99.9% uptime, an 88% first contact resolution (FCR) rate, and a 98% CSAT and employee net promoter score (eNPS), all demonstrating service quality and reliability.
Hugo Success Story
Challenge: A fantasy football platform's user support system couldn't handle the sudden influx of inquiries about account access, system tools, and general league management. Response times would take more than 14 days, thus negatively impacting the platform's activities, with the client having to reroute approximately 70% of tickets manually.
Solution: Hugo enforced an AI-powered ticketing system for automated and precise inquiry categorization and resource optimization to clear a backlog of 7,800 tickets. Furthermore, it used natural language processing (NLP) to classify queries, leveraged sentiment analysis to prioritize critical cases, and analyzed customer inquiries to spot trends for proactive solutions.
Results: With Hugo's advanced CX initiatives, the client elevated its user satisfaction, as demonstrated by the following KPI improvements:
Simply Contact is a customer support company with services tailored to deliver uninterrupted customer care service. Its inbound call center expertise includes multilingual support, augmented customer service, technical support, data entry, verification, and front-office and back-office support. The company takes pride in having processed over 8 million annual requests with a team of 600 on-site and remote agents. Simply Contact is certified with the Payment Card Industry Data Security Standard (PCI-DSS) and the International Organization for Standardization (ISO). The company takes pride in being a Stevie Awardee and European Contact Centre & Customer Service (ECCCSA) Awardee.
Simply Contact Success Story
Challenge: A Ukraine-based retailer needed inbound call center agents to provide its customers with consulting services and warranty advice, process orders, and coordinate delivery. A critical objective was to ensure a minimum of 30% of sales originated from the inbound line. The company was looking for an agency partner with extensive technical skills and product knowledge to handle a high volume of intricate calls.
Solution: Simply Contact assembled a skilled team of agents who would follow an effective workflow. To enhance accessibility and customer engagement, the inbound call center company employed an omnichannel approach, enabling communication from various channels, including phone, social media, email, and internal client resources.
Results: Simply Contact's services bolstered the retailer business's sales via the inbound contact center by 60%. Notably, the Simply Contact team handled 5,500 daily calls and an additional 3,500 calls with high-quality leads.
Notable clients: McGraw Realtors, Fujitsu, Early Impact, Oldcastle, CPCDirect
AnswerConnect excels in delivering 24/7 live phone answering and inbound call center services, enabling brands to incorporate a genuine human touch into their operations. The company prioritizes around-the-clock availability to ensure personalized interaction and foster an authentic emotional connection between businesses and consumers. AnswerConnect’s services cover appointment scheduling, after-hours answering, bilingual support, call forwarding, virtual receptionist, inbound sales and direct response, lead capturing, and urgent call handling services.
AnswerConnect Success Story
Challenge: McGraw Realtors' rapid expansion led to a need for a reliable inbound call center service to handle the increased call volume.
Solution: AnswerConnect provided a flexible solution offering around-the-clock availability across 20 locations. Its live agents relied on dynamic, highly customized scripts to cater to varying inquiry types and to ensure accurate call rerouting. AnswerConnect's system also included call tracking and quality monitoring via recordings.
Results: By partnering with AnswerConnect, McGraw Realtors significantly improved their call handling capabilities, with the customized scripting facilitating an easy setup of customer service lines in new offices. The call center's professionalism helped the business provide better service to clients. Additionally, the new system ensured that rerouted calls were promptly directed to the right personnel for smoother operations across the expanding network.
Notable clients: Amazon, AT&T, Microsoft, First American, Altaworx
With more than 800 inbound call center specialists, Unity Communications provides a comprehensive range of business process outsourcing (BPO) services to its global network of over 75 clients. The BPO range includes administrative support, data entry services, customer service virtual assistance, order fulfillment, store management, refunds and returns, wireless mobility sales, consulting, and verification services. Prioritizing IT infrastructure setup, as well as Health Insurance Portability and Accountability Act (HIPAA) and PCI compliance, Unity Communications has an average of 2.8 years annual account tenure and a 94% year-over-year (YoY) client retention rate.
Unity Communications Success Story
Challenge: An Amazon eCommerce business experienced a sudden spike in transactions. With this newly imposed dynamic, the company struggled to manage the overwhelming number of requests and maintain good customer satisfaction rates. Remote work also contributed to operational challenges.
Solution: Unity Communications set specific metrics for its agents' performance expectations, focusing on average handling time (AHT), CSAT, and FCR. Its strategy included creating a call flow structure, developing escalation protocols, and establishing clear reporting.
Results: 90 days after Unity Communications' intervention, the client achieved a net satisfaction score of 95%, with the sales team exceeding the quota of 18 daily sales.
LTVplus is a premier provider of inbound call center services that eliminate poor customer experiences and increase the lifetime value of brands, achieving conversion rates of up to 20x higher. It supplements talents for different roles, including customer success manager, tech support agent, complaints coordinator, sales development representative, software support agent, and claims agent. The company’s commitment to delivering outstanding results is evident in its average CSAT score of 95%. Notably, LTVplus has served over 120 brands through a team of more than 500 agents spread across 24 remote locations.
LTVplus Success Story
Challenge: When TekReplay, a consumer electronics retailer, scaled its business operations, the turnover rate of its customer care agents heightened. This led to difficulties in maintaining consistent and high-quality interactions.
Solution: LTVplus gathered a customer success team of experienced phone support agents trained to understand the client's objectives fully. To satisfy the client's request, it deployed agents with exceptional attention to detail to meticulously document accurate notes on customer profiles after each interaction. This team managed all interactions via Aircall, eDesk, and Shipstation.
Results: Within less than a year, LTVplus handled over 86,000 customer contacts for TekReplay. This yielded a 91.92% CSAT score, with the SLA compliance rate at 100% of the target.
How We Picked the Best Inbound Call Center Service Companies
We evaluated client feedback, portfolio quality, success stories, market reputation, and areas of specialization to identify the companies excelling in inbound call center services. We tapped the expertise of our executive selection team to identify each service provider's track record and outstanding capabilities that highlight their performance in the field.
These are the criteria we used to rank the top inbound call center companies:
Vetted reviews: Industry authority based on service quality and client satisfaction
Portfolio: Successful inbound call center projects with results backed by case studies
Accolades and press mentions: Notable industry recognition for service excellence and innovation
Team bios: Team members' profiles, relevant customer service experience, and other qualifications
Inbound call center expertise: Proven skills in customer support, technical support, order processing, appointment scheduling, inquiry handling, and complaint resolution
VerifiedVerified by the DesignRush team for authenticity and credibility.
Influx.com are the experts in on-brand 24/7 customer support, since 2013..
Influx staffs dedicated call center teams for inbound, outbound, and after-hours coverage across the Americas, Europe, and APAC. Since 2013, the call center provider has served 750+ brands on month-to-month plans with no lock-in and a 7-day launch window...
Location
West Hollywood, California
Number of Employees
1000 & Up
Portfolios Count
2 Projects Listed
Influx Services
Customer Support
Call Centers
BPO
HR Outsourcing
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
VerifiedVerified by the DesignRush team for authenticity and credibility.
World-Class Outsourced Teams Operating 24/7 Globally, in 60+ Languages
Hugo deploys dedicated inbound and outbound call center teams across 60+ languages, with 24/7 coverage and 99.9% uptime. Its university-educated agents deliver 88% first call resolution. The call center provider is ISO 27001, HIPAA, and SOC 2 certified...
Location
Chicago, Illinois
Number of Employees
1000 & Up
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
8 Projects Listed
Hugo Services
Customer Support
Call Centers
BPO
Phone Answering Services
Transcription Services
Translation Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Google
Meta
Outschool
Topicals
Attentive
Faire
Sakara
Aurora
Data sourced from the agency's DesignRush profile
Hugo Reviews & Testimonials
Greg Digneo founder at content guppy
5.0★
B2B Review from Greg Digneo
Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer.
Nimmit Shah Owner at Pi Asset Management Ltd
5.0★
BPO Review from Nimmit Shah
Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
Jambu Subramanian Senior Manager of Operations at Kasha Global
5.0★
Customer Support Review from Jambu Subramanian
Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
SDR Teams, Lead Generation & Call Center Services for B2B Companies
Munzai Solutions provides B2B call center services covering cold calling, inbound call management, and customer support, with each engagement staffed by dedicated SDRs working 40 hours per week. The call center company's packages include a US-based dialer, project manager, and weekly reporting...
Location
Manchester, United Kingdom
Number of Employees
Under 49
Average Hourly Rate
$35/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
12 Projects Listed
Munzai Solutions Services
Customer Support
Business Consulting
Call Centers
Email Marketing
CRM Consulting
Managed Services
BPO
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Souqh
Maxyfi
Konch
Skriber
Data sourced from the agency's DesignRush profile
Munzai Solutions Reviews & Testimonials
Sam Bartow Moreno Founding GTM Director at CourtNexa
5.0★
Appointment Setting Review from Sam Bartow Moreno
Munzai Solutions are amazing to work with. They got started immediately and booked multiple meetings in the first few days. I’m very happy with the results and the support they offered us. If you’d like to ask any questions about the service feel free to contact me at +1 458 600 8797I’m very satisfied. And would highly recommend them.
Brian Oltmanns CEO at GoFindBuild
5.0★
Call Centers Review from Brian Oltmanns
I am very happy with this team and their performance. They were organized, provided consistent updates, and always made suggestions to pivot if results were falling short. I would highly recommend them.
Nathan Arbitman CCO at OnePlanet Solar Recycling
5.0★
Lead Generation Review from Nathan Arbitman
I'll be honest, I came in skeptical. Offshore SDR vendors have a reputation for generic blasting and slow response times. Munzai has been the opposite. Responsiveness is where they stand out. When I need a cadence adjusted, copy reworked, or targeting updated, it gets handled quickly, without me having to follow up multiple times. For a solo commercial lead juggling a lot, that matters more than I expected. The value is hard to argue with. For a very fair price, I get dedicated outreach execution across a complex B2B pipeline. They also got up to speed faster than I anticipated. Our market has real nuance, and within a reasonable onboarding window, messaging was going out clean and on-brand.If you're a lean commercial team trying to build outreach capacity without the overhead of a full hire, Munzai is worth a serious look.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
DMT Business Development runs cold calling, appointment setting, and multichannel lead generation campaigns for B2B companies across 30 countries. The Ottawa-based agency has delivered 2M+ leads and 10,000+ appointments over 7 years, with clients averaging a 2-5% prospect-to-appointment conversion rate...
Location
Ottawa, Canada
Number of Employees
50 - 99
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
14 Projects Listed
DMT Business Development Services
BPO
Email Marketing
Call Centers
Digital Marketing
Content Marketing
Market Research
Business Consulting
Direct Marketing
CRM Consulting
Social Media Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Biovision Diagnostics
Kandji
Productive
VOLA
YouTeam
CDS Global Cloud
Derm For Primary Care
Hubilo
Concordia University
Yodeck
Data sourced from the agency's DesignRush profile
DMT Business Development Reviews & Testimonials
Yana Okushko Growth Manager at DreamX
5.0★
Lead Generation Review from Yana Okushko
Partnering with DMT Business Development turned out to be a real game-changer for us. Their team didnt just deliver leads they brought in the right conversations that actually converted. Within a short time, they secured 25 qualified meetings that had a direct impact on our pipeline and revenue. What stood out most was their professionalism - clear communication, full ownership of the process, and the feeling that they were part of our internal team rather than an external vendor. Their proactive mindset and attention to detail made every stage of the collaboration smooth and effective.
David Morneau Co-founder and CEO at inBeat Agency
5.0★
Email Marketing Review from David Morneau
We've found tremendous success in our projects with DMT Business Development, particularly in the area of Email Marketing. Their team consistently overdelivered not only in the quality of email content but also in driving measurable engagement and conversions through expertly crafted campaigns. What truly sets DMT Business Development apart is their exceptional combination of expert content creation, data driven strategy, and a deep understanding of audience behavior. Their email marketing solutions are strategically designed, results driven, and consistently outperform the competition. The team's expertise and dedication are evident in every campaign. They bring a high level of professionalism, creativity, and responsiveness, ensuring each email resonates with the target audience while meeting our marketing goals. We greatly value our partnership with DMT Business Development and look forward to achieving even greater success together. Highly recommended for businesses seeking impactful and focused email marketing solutions.
Vaysh Kewada CEO and Co-Founder at Salience Labs
5.0★
Social Media Marketing Review from Vaysh Kewada
Thanks to the dedicated efforts of DMT Business Development, our brand has experienced a noticeable increase in online visibility, consistent social media activity, and significantly improved engagement across platforms. Their strategic approach, community building tactics, and thorough performance analysis have all contributed to measurable success. What truly sets DMT apart is their ability to stay ahead of the ever changing landscape of Social Media Marketing. Their team demonstrates a deep understanding of evolving trends, algorithm updates, and best practices ensuring that our online presence remains optimized for both visibility and conversion. Beyond campaign execution, their expertise in keyword research and analysis has also brought substantial improvements to our websites search engine rankings, bridging the gap between social media activity and SEO performance. Equally impressive is DMTs commitment to transparency, proactive communication, and customer service. They consistently deliver outstanding results while remaining highly responsive to our goals and feedback. Their professionalism and alignment with our brand voice and identity are particularly noteworthy. DMT Business Development's passion for achieving remarkable outcomes and their dedication to staying at the forefront of the industry makes them an invaluable partner in Social Media Marketing. We are truly impressed by their impact and look forward to continued collaboration.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
AI-Powered Support-as-a-Service Company Focused on the Tech Industry
SupportYourApp runs outsourced call center, technical support, live chat, and help desk operations for 250+ companies including Mastercard, Calm, and MacPaw. Since 2010 the agency has expanded to 30+ countries and 60+ languages, deploying AI Voice Agents and chatbots alongside human teams...
Location
Wilmington, Delaware
Number of Employees
1000 & Up
Minimal Budget
$1,000 - $10,000
Portfolios Count
17 Projects Listed
SupportYourApp Services
Customer Support
Call Centers
BPO
Phone Answering Services
Staff Augmentation
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Mastercard
Skylum
Waverly Labs
Softorino
Flibco
Data sourced from the agency's DesignRush profile
SupportYourApp Reviews & Testimonials
Bogdan Czako Customer Support Team Lead at Covantis S.A.
5.0★
Customer Support Review from Bogdan Czako
We've been working with SupportYourApp to handle technical support, including product-related questions, password resets, tracing user traffic, and assessing request severity. The team started with two shared consultants and one dedicated consultant and now operates with two members, providing consistent support via email. Their performance has been outstanding, earning perfect 10/10 ratings in our internal performance reviews, and the project has remained extremely stable over time. The team has grown in expertise and reliability to the point where one dedicated agent now attends our annual gathering in Switzerland every year. Their support continues to exceed our expectations.
Joseph Pinto Manager at Sweett
5.0★
Customer Support Review from Joseph Pinto
We partnered with SupportYourApp to build a 24/7 multilingual support team operating securely from theoffice to serve our growing global customer base. The team structure has evolved over time and nowincludes French-, Spanish-, and English-speaking consultants, as well as Sales agents and part-time SocialMedia Research support.They manage our email, chat, and phone support 24/7, enabling us to assist customers in multiple languages andmaintain an average email response time of under one hour. We truly appreciate their strong adherence to SLAs,consistent performance, and proactive communication. SupportYourApp has proven to be a reliable and effectivepartner in scaling our customer support operations.
José Manuel Val Merinero CFO at VR LIFE, SL
5.0★
Customer Support Review from José Manuel Val Merinero
We partnered with SupportYourApp to resolve ongoing billing and video service issues that were impacting customer satisfaction. They provided efficient email support through a dedicated consultant, ensuring consistent and personalized assistance. Communication was clear and well-structured, with defined guidelines that kept our interactions focused. Their support hours from 5 PM to 1 AM EET allowed timely resolutions outside regular business hours.We valued the consultants loyalty, consistency, and efficiency, which contributed to smooth operations. SupportYourApp has been a reliable and effective partner in addressing our service challenges.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
America's best phone answering service taking care of your callers
Moneypenny is a call center provider that staffs 24/7 answering services and contact center outsourcing for businesses across legal, healthcare, real estate, finance, and home services, with bilingual receptionists, appointment scheduling, call dispatch, and CRM integration included...
Location
Duluth, Georgia
Number of Employees
1000 & Up
Minimal Budget
Under $1,000
Portfolios Count
4 Projects Listed
Moneypenny USA Services
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Critter Control
The Federal Savings Bank
Sterne Kessler
BMW
Keller Williams
The Glass Guru
Eagle Biosciences
Charleston Heating & Air
Data sourced from the agency's DesignRush profile
Moneypenny USA Reviews & Testimonials
Eric Martin Owner at Undisclosed
5.0★
Call Centers Review from Eric Martin
The salesman, Luke?, was very responsive and knowledgeable, a true professional. On boarding with Bailey, was easy and very thorough. Getting on board with an answering service had a lot more detail than I expected and Bailey was very patient and did not rush the process.
Benjamin Rose CEO at Undisclosed
5.0★
Call Centers Review from Benjamin Rose
I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!
Benjamin Rose Founder at Undisclosed
5.0★
Phone Answering Services Review from Benjamin Rose
I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Protel BPO, nothing matters more than how your customers view your brand how they interact with it
Protel BPO provides inbound voice, outbound voice, live chat, and back-office outsourcing from two call center locations in Belize, operating in US Central and Mountain time zones with native English and bilingual Spanish agents. Since 2012, it has served retail, healthcare, and travel clients...
Location
Belize City, Belize
Number of Employees
500 - 999
Average Hourly Rate
$14/hr
Minimal Budget
$50,000 & Up
ProtelBPO Services
Call Centers
BPO
Customer Support
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
J Crew
Sight Partners
Blue Valley
Data sourced from the agency's DesignRush profile
ProtelBPO Reviews & Testimonials
Jeffrey Warren Customer Experience Expert at Macy's
5.0★
Call Centers Review from Jeffrey Warren
While working with Protel BPO, I had the pleasure of experiencing what can only be described as outstanding contact center service. From the get go, it was evident that the agents at the call center go above and beyond to ensure customer satisfaction and a quality experience. The representatives at Protel BPO were not only courteous but also highly knowledgeable about our products and services. They patiently listened to inquiries and provided detailed and accurate information, demonstrating a deep understanding of our company's offerings. What truly stood out was the efficiency of the call handling process. Clients experienced short wait times, and once connected, the representatives were quick to address their questions or concerns. The agents' professionalism was commendable. They always conveyed a genuine willingness to assist and went the extra mile to ensure customer satisfaction. It's evident that Protel BPO places a high value on providing top-notch service to its customers. I feel that it comes easy to them, probably because of the "Belizean" culture. Overall, my interaction with Protel BPOs call center surpassed my expectations. The combination of courteous representatives, efficient call handling, and a commitment to customer satisfaction makes them stand out in the space of customer service. I highly recommend Protel BPO's call center for anyone seeking a positive and hassle-free customer experience.
Jackie Capalleja Customer Service Manager at Allstate
5.0★
Call Centers Review from Jackie Capalleja
As the Allstate manager involved in our partner relationship with ProtelBPO, I was extremely pleased with their inbound call center services. Their dedicated team efficiently handled our customer inquiries and requests with remarkable professionalism. The availability of 24/7 support ensured clients received prompt assistance. ProtelBPO's agents are well-trained and always eager to learn more. They take pride in having a deep understanding of our industry and our company's products and service offerings. The seamless integration of technology when needed enhanced and simplified our team's ability to oversee and manage their team. Their commitment to excellence is evident in every interaction, making them an invaluable partner in delivering top-notch customer service.
Paul Benefit Regional Head Of Customer Service at H&M
5.0★
Call Centers Review from Paul Benefit
I am very pleased and impressed with Protel BPO's inbound call center services. Their team is professional and focused on quality. They have consistently delivered exemplary customer service, addressing our customers' queries and concerns with the utmost professionalism. The team at Protel has been proactive, responsive, and efficient, ensuring smooth operations and great customer satisfaction. We greatly appreciate their dedication and expertise, making Protel an invaluable partner for our customer service efforts.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Vareweb is a Dallas-based web design, digital marketing and GoHighLevel automation agency helping businesses build stronger digital experiences, improve visibility and convert more leads...
Location
Dallas, Texas
Number of Employees
100 - 249
Average Hourly Rate
$50/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
15 Projects Listed
Vareweb Services
Web Design
Web Development
Digital Marketing
Logo Design
eCommerce Development
SEO
eCommerce
AEO
Phone Answering Services
CRM Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Riwayah
Love Restorations
Exotic Dent Works
Data sourced from the agency's DesignRush profile
Vareweb Reviews & Testimonials
Paul James Communication Manager at Azakaw
5.0★
SEO Review from Paul James
With the rise of search in AI engines, we also wanted an agency that could provide AI and generative engine optimization. Found Vareweb by finding the best GEO agencies and got in touch with them. Their business analyst Miss Veronica was really helpful, she understood our needs and connected her to their SEO team. Currently we have started to ranking really well in AI engines too. They have done the proper branding for us.
Amanda Davis Senior Portfolio Manager at London Moving Services
5.0★
Web Design Review from Amanda Davis
We were looking for complete branding services including logo design, web design, etc. Vareweb understood our vision really well and provided us multiple logo concepts according to our motto and goal. Their team also developed a neat and clean design for our website.Their project management and team collaboration was excellent. Veronica, their business analyst was really active on communication, she was always there to listen and facilitate to our queries.
Pablo Salinas Vendor Relationship Manager at Irrigation Concepts
5.0★
Web Development Review from Pablo Salinas
Vareweb has truly a team of experts. We were very frustrated with our website design and were not receiving any traffic or leads. Found Vareweb and took their web design package, within a month they delivered an astonishing website which is really appealing and our traffic is improving and we are receiving some leads without much SEO efforts.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Support Operations Partner for High-Stakes Industries
Simply Contact handles customer requests across 30 languages through 850+ agents, delivering omnichannel customer support, multilingual hubs, help desk outsourcing, back-office BPO, and AI-powered solutions. The European agency holds PCI DSS, ISO 27001, ISO 27701, HIPAA, and GDPR certifications...
Location
Warsaw, Poland
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Portfolios Count
5 Projects Listed
Simply Contact Services
Customer Support
Call Centers
BPO
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Wizz Air
Bolt
METRO Cash&Carry
Yves Rocher
Ditto Music
Airportr
Office of the President of Ukraine
Cabinet of Ministers of Ukraine
Fareportal
Token.io
Data sourced from the agency's DesignRush profile
Simply Contact Reviews & Testimonials
Oleksii Shapran CEO at DrivEd
5.0★
Customer Support Review from Oleksii Shapran
We turned to Simply Contact to enhance support for our SaaS product users, and the cooperation fully met our expectations. The team quickly connected to our processes, took over the processing of incoming requests via email and the contact form on our website, and provided a high level of service.I would especially like to note the clear organization, attentive attitude to detail, and ability to adapt to our requirements. Support was provided in several languages, and all requests were processed promptly, within the stated SLA.
Ewa Danecka Head of Customer Experience at Wizz
5.0★
Customer Support Review from Ewa Danecka
We have chosen Simply Contact for their expertise and experience in the travel & airline industry. Now Simply Contact provides multichannel support for our customers in multiple languages. Our cooperation gives us a reliable foundation for further scaling of our customer service activities. We do recommend Simply Contact as a well-qualified and responsible partner.
Ольга Тушинська Review from Google
5.0★
Ольга Тушинська's Review Sourced from Google
I have been working at Simply Contact for just over a year, came with zero experience in this field, and have tried different projects and roles. If you are motivated and ready to give your best, you can get promoted. If you are satisfied with your place, you can focus on strengthening your skills, like through corporate English lessons.But above all, having worked with a ton of Simply Contact's employees, I can tell for sure that the best thing is a friendly and open environment. The management is supportive and really takes our feedback into account, and our HR team always comes up with creative activities to build up our corporate spirit.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Appointment Setter Online delivers outsourced appointment setting and lead generation through dedicated SDRs assigned by client fit, covering outbound prospecting, inbound qualification, telemarketing, and customer support. To date, the call center provider reports 75,000+ verified sales bookings...
Location
Albany, New York
Number of Employees
500 - 999
Average Hourly Rate
$5/hr
Portfolios Count
8 Projects Listed
Appointment Setter Online Services
BPO
Phone Answering Services
Customer Support
Digital Marketing
Social Media Marketing
PPC
Email Marketing
Content Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Trainual Inc
15Five
electrIQ marketing
YCharts
PERQ
GMass
Heinz Marketing Inc
Arch-Con Corporation
Data sourced from the agency's DesignRush profile
Appointment Setter Online Reviews & Testimonials
Eli Hamilton Sr. Director of eCommerce at Intelligentsia Coffee Inc.
5.0★
Customer Support Review from Eli Hamilton
This company has delivered exceptional customer support services that made a noticeable impact on our overall workflow and customer satisfaction. From day one, their team demonstrated professionalism, responsiveness, and a genuine commitment to representing our brand with care. They handled customer inquiries promptly, clearly, and with an impressive level of empathyensuring that every interaction felt personalized and attentive.One of the things we appreciated most was their ability to quickly understand our products, processes, and communication tone. They not only answered questions efficiently but also helped educate our customers, resolve issues with patience, and maintain a positive experience even in challenging situations. Their follow-up processes were consistent, their communication was always organized, and their ability to manage high volumes of inquiries without compromising quality truly stood out.They became a seamless extension of our internal team, reducing our workload and allowing us to focus on growth while knowing our customers were in excellent hands. Their dedication, reliability, and customer-first approach made the entire partnership incredibly valuable. We highly recommend their customer support services for any business looking to elevate its service experience.
Romain Devisme Executive Director at Havas Events Shanghai
5.0★
Back Office Outsourcing Review from Romain Devisme
We hired Assistant Setter Online for:contracted customer support solutionshrinking customer querie volumeBeing an agency involved in the business of advertising and marketing we were ramping up our efforts in terms of campaigningAssistant Setter Online does all our inbound processing, phone, chat and e mail support. They started employment with us on test basis initially and during their 2- week onboarding process they did so with our front-line team which was structured. We gave them tours of our products, tone of voice, brand guidelines and escalation workflows. All the traffic entering their channel is currently managed by their team, all the outbound communication is done via RingCentral and they also integrated Tawk.to live chat support on our site, increasing the level of engagement and conversion. After working with Appointment Setter Online, we now have quantitative indicator of results in customer satisfaction levels. They always provide a high level of support and it has saved us a considerable amount of overhead costs in the process of hiring, training and retaining in-house personnel. We would in fact expect savings of 50 percent or more. They have been extremely reactive and structured.
Raul Vizcaino Operations Manager at Supermarket Source Inc
5.0★
Appointment Setting Review from Raul Vizcaino
I am the Operations Manager at Supermarket Source Inc, We empower our customers to excel by providing top-notch equipment and design services to the food retail industry. We needed help with B2B appointment setting and sales closing to increase our revenue and sales, Appointment Setter Online provides B2B appointment-setting services. We provide our company's data, and the team helps us with email, chat, and phone calls. We pay $1,000 for each agent, Appointment Setter Online has increased our sales by 22% so far. The quality of their work exceeds our expectations, Appointment Setter Onlines project manager always contacts us through WhatsApp, Slack, and email. We use High Level to arrange the leads and Google Sheets to maintain records and updates of the sales and leads, Were satisfied with the quality of the team, and they've actually increased our sales.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Helpware CX is a call center company that runs inbound and outbound call centers across 19+ locations in 11 countries, supporting 45+ languages. The agency posts 90% CSAT and holds 30+ industry awards including the IAOP Global Outsourcing 100 and a Gold Stevie Award. Clients average a 5-year partnership...
Location
Lexington, Kentucky
Number of Employees
1000 & Up
Average Hourly Rate
$25/hr
Minimal Budget
$10,000 - $25,000
Portfolios Count
17 Projects Listed
Helpware Services
Customer Support
BPO
Call Centers
Phone Answering Services
Business Consulting
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
DoorDash
PureCars
Headspace
Microsoft
Google
CompIQ
Samsara
Jam City
RestoraPet
HealthComp
Data sourced from the agency's DesignRush profile
Helpware Reviews & Testimonials
Maria Maidana Customer Onboarding & Enablement Manager at SquadLocker, Inc
5.0★
Customer Support Review from Maria Maidana
Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!
Brian Agee Director of Sales & Marketing at Petro Towery
5.0★
Web Design Review from Brian Agee
My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.
Brian Lubeck Broker at Cypress Property Group
5.0★
Virtual Assistant Review from Brian Lubeck
Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Handling 180,000+ customer interactions per month with a sub-2-minute SLA, IntelligentBee provides outsourced customer support, technical support, IT support, multilingual support, phone, live chat, email, and social media support. The call center firm caters to SaaS, eCommerce, and healthcare companies...
Location
Iași, Romania
Number of Employees
250 - 499
Average Hourly Rate
$15/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
7 Projects Listed
IntelligentBee Services
Customer Support
Call Centers
BPO
Phone Answering Services
AI Development
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
SendGrid
Twillio
AffiliateBee
Payscore
Data sourced from the agency's DesignRush profile
IntelligentBee Reviews & Testimonials
Diego Susa Head of Engineering at Unleash
5.0★
Customer Support Review from Diego Susa
Diego Susa, Head of Engineering at Unleash, lauds IntelligentBee for helping them successfully sustain their response time and customer satisfaction levels within the established target. The team exhibited commitment, responsibility, and a proactive attitude toward improvement. They also actively engaged with feedback and maintained clear and effective communication through virtual meetings, emails, and messages, Susa adds.
Ionut Patrascoiu CEO & Founder at Floca
5.0★
Mobile App Development Review from Ionut Patrascoiu
Ionut Patrascoiu, CEO & Founder at Floca, hired IntelligentBee for a custom software development project. According to Patrascoiu, the team continues to oversee the ongoing refinement and improvement of the app, with plans for an upcoming development phase. Patrascoiu commended the team for the app's easy flow and top-notch quality. He also mentioned that IntelligentBee stands out as a budget-friendly choice, demonstrating genuine dedication to the success of their project.
Mihai Cioclu Account Manager at EventWay
5.0★
Applications Review from Mihai Cioclu
According to EventWay Account Manager Mihai Cioclu, IntelligentBee launched the solution within the deadline. It showcased agility and provided clients with prompt feedback. The agency’s exceptional technical proficiency played an important role in delivering high-quality results.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Top Customer Service is an AI-assisted call center and BPO company, combining human agents with AI tools to deliver 24/7 inbound call handling, outbound support, live chat, and virtual assistant services. The agency caters to clients across eCommerce, media, entertainment, and automotive sectors...
Location
Albany, New York
Number of Employees
500 - 999
Average Hourly Rate
$10/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
26 Projects Listed
Top Customer Service Services
Customer Support
Call Centers
BPO
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Trainual Inc
15Five
ElectrIQ Marketing
YCharts
PERQ
GMass
Heinz Marketing Inc
Arch-Con Corporation
Data sourced from the agency's DesignRush profile
Top Customer Service Reviews & Testimonials
Manoj Thenua Chief Executive Officer at Medico Hub
5.0★
Customer Support Review from Manoj Thenua
I recently engaged a customer support provider to manage client service and support tasks for my healthcare-oriented platform. From the outset, their team was extremely professional, responsive and attentive. Their onboarding process was smooth, prompt, and well-organized. Throughout the project they handled all support tickets including account queries, billing questions, technical issues and general user guidance with empathy and clarity.What impressed me most was their commitment to quality: they consistently responded quickly to inquiries (often within minutes), maintained a helpful and courteous tone, and followed up until the users problems were fully resolved. Feedback from my users has been overwhelmingly positive: many praised how easy it was to get help and how satisfied they were with the assistance.Thanks to their efficient support, user satisfaction and retention improved noticeably compared to the period before they handled support. I also experienced fewer escalations and received fewer complaints overall. Their professionalism and consistency gave me peace of mind and freed me to focus on growing the platform rather than handling day-to-day support issues.Overall, working with them has been a very positive and productive experience the quality of support exceeded my expectations.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Established in 2009, Unity Communications is a US-based Business Process Outsourcing (BPO) company specializing in sales, technical support, customer service and administrative support services...
Location
Gilbert, Arizona
Number of Employees
500 - 999
Average Hourly Rate
$9/hr
Portfolios Count
3 Projects Listed
Unity Communications Services
BPO
Customer Support
Business Consulting
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
AT&T
Microsoft
Konica Minolta
Amazon
First American
Altaworx
Zontre
Sandler Partners
Intuit QuickBooks
Fleet Complete
Data sourced from the agency's DesignRush profile
Unity Communications Reviews & Testimonials
Matt Schnurr Director of IT at RingCentral
5.0★
IT Services Review from Matt Schnurr
As a RingCentral partner, Unity Communications provides one of the best sales support teams for technology for companies. The client's projects involved handling different customers types from large enterprises to small businesses, implementation, and customer service. The Unity team did a very thorough job handling intricate technical demands that involved research, spreadsheet details, proposals, and immediate response when required. Very detailed. (Verified by email)
Alexa Fernandez Digital Strategist at Professional and Seamless BPO
5.0★
Data Entry Review from Alexa Fernandez
We have seen an extremely positive shift since working with Unity Communications. We were looking to expand our global resources and Unity Communications allowed us to do so. All team members on boarded have continuously exceeded our expectations and the team we worked with allowed for completely seamless facilitation.
mia trigo Review from Google
1.0★
mia trigo's Review Sourced from Google
requires a star but actually my rating to this company is negative stars lol. This company is a scam. They act like their interviewing and offer a position then they ask for money in form of a gift card. Be careful this is a scam. No company would ask for you to pay them to work for them. I wasted 3 hours with this company in hopes of a job. All they did was waste my time.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
US-Based Outbound SDR Agency. Boutique. Multi-Channel. Real Pipeline.
Leadium builds each engagement around channel-optimized lead research, identifying whether each prospect is best reached by phone, email, or LinkedIn before outreach begins. Thefirm provides outbound and inbound appointment setting, cold calling, data sourcing, and deliverability management...
Location
Las Vegas, Nevada
Number of Employees
50 - 99
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Leadium Services
Email Marketing
BPO
CRM Consulting
Business Consulting
Direct Marketing
Customer Support
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Square
Rackspace
Microsoft
LG
DirecTV
OSRAM
Time Logistics
Palo Alto Networks
Amada Senior Care
brightwheel
Data sourced from the agency's DesignRush profile
Leadium Reviews & Testimonials
Scott Proffitt VP of Sales at Energy Assurance
5.0★
AI Marketing Review from Scott Proffitt
Our monthly leads have gone up by 3x with Leadium. This allows us to focus on production efficiencies.
Sam Jennings Sales Manager at Best Bees Company
5.0★
Call Centers Review from Sam Jennings
Finding Leadium changed the way our team operates. They've been able to fill our pipeline with the people we want to talk to so we can focus on beekeeping.
Marcos Moura Founder and COO at Amada Senior Care
5.0★
Call Centers Review from Marcos Moura
Leadium is able to speak to our prospects as if they're Amada themselves. They're filling our pipeline in a way we couldn't!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Answering Service Care Provides Trained Customer Service Professionals.
Call center agency Answering Service Care empowers your customer operations with 24/7 live chat, expert lead intake, appointment scheduling, and HIPAA-compliant secure messaging. We ensure every customer interaction is seamless, professional, and reliable, so you never miss a lead or opportunity...
Location
Margate, Florida
Number of Employees
Under 49
Portfolios Count
3 Projects Listed
Answering Service Care, LLC. Services
Phone Answering Services
Call Centers
Customer Support
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Flowers & Foley
UOAA
HG Consulting
Data sourced from the agency's DesignRush profile
Answering Service Care, LLC. Reviews & Testimonials
Vai Lealiiee Owner at Undisclosed
5.0★
Phone Answering Services Review from Vai Lealiiee
I had an issue with the protocol for our message retrieval. Spoke with Maria, the account manager in Client Relations, and she handled my concerns in a professional manner, extremely courteous, empathetic, and very kind. She fixed our account and I am so happy to be able to work with the Answering Service Care company again! I used to be an agent with them 10 years ago and still use skills taught from this company in my every day life. They are the best answering service company nationwide! I highly recommend to anyone who needs this service for their businesses. You will not be disappointed!
Lee Ann Morris Owner at Undisclosed
5.0★
Phone Answering Services Review from Lee Ann Morris
It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!
Carolina Silva Review from Google
5.0★
Carolina Silva's Review Sourced from Google
Answering Service Care is incredible! They answer every call with professionalism, warmth, and compassion which is exactly what our nonprofit needs to support people in crisis. Reliable, friendly, and a true extension of our team. Highly recommend!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Mercatus Outsourcing is a BPO and IT service provider, offering multilingual customer support, back-office support, B2B Lead Generation and scalable business solutions for companies across Europe and global markets. Based in Bulgaria and operating within the EU, we combine operational efficiency, reliable...
Location
Sofia, Bulgaria
Number of Employees
50 - 99
Average Hourly Rate
$49/hr
Mercatus Outsourcing Services
BPO
Business Consulting
Customer Support
HR Outsourcing
Market Research
DevOps Consulting
Managed Services
Staff Augmentation
Software Development
AI Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Unique designs, ultra customized development, and mobile applications. Our unique combination of skills and talent lets our team knock a variety of projects out of the park. We're a full-service website design, development, and consulting agency that generates growth and revenue for our clients...
Location
Rantoul, Illinois
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
UniSyn Technologies Services
Web Design
Mobile App Development
Web Development
eCommerce Development
WordPress Website Design
ERP Consulting
UI/UX Design
Design Services
Digital Services
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Scrubstr
Confidentially Yours
ILFMA
Let's Rock Illinois
Data sourced from the agency's DesignRush profile
UniSyn Technologies Reviews & Testimonials
Faith KopMann Office Administrator at PhotiniCare
5.0★
Mobile App Development Review from Faith KopMann
Unisyn Technologies have done several major and small projects for us. We are a repeat client as they have been easy to work with, and provide professional, quality work in a timely manner. Very responsive.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Call center firm SwiftCare Billing makes it easy to elevate healthcare operations and streamline claims, coding, and denials management for providers of all sizes. Superior solutions are born from our profound experience in medical billing and revenue cycle optimization...
Location
Evesham, New Jersey
Number of Employees
50 - 99
Average Hourly Rate
$20/hr
Portfolios Count
3 Projects Listed
SwiftCare Billing LLC Services
BPO
HR Outsourcing
Customer Support
Phone Answering Services
Call Centers
Accounting
Web Design
Web Development
WordPress Website Design
Transcription Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Health Care Industry
Dental Industry
Insurance Industry
HR Industry
BPO
Outsourcing
Medical Billing
Data sourced from the agency's DesignRush profile
SwiftCare Billing LLC Reviews & Testimonials
Julie Formica Office Administrator at Redefine Healthcare
5.0★
Medical Billing Review from Julie Formica
We have been partnering with SwiftCare Billing for the past year to manage key administrative operations, including billing, accounts receivable (AR) processing, and file indexing. This collaboration has been instrumental in improving our internal workflows, reducing turnaround times, and enhancing the accuracy of our financial and document management systems.One of the major strengths of SwiftCare Billing is their responsiveness and client service. From the initial onboarding to ongoing operations, their team has been professional, communicative, and solution-oriented. We receive regular updates and clear performance metrics, which has helped build a high level of trust in their services.While our overall experience has been highly positive, a few initial challenges related to software integration and adapting to our internal protocols required some time and coordination. However, SwiftCare Billing showed flexibility and commitment in overcoming these hurdles, and weve since seen steady improvements in alignment and efficiency.Overall, SwiftCare Billing has proven to be a reliable, professional, and valuable partner. Their services in billing, AR, and file indexing have added measurable value to our operations, allowing our in-house team to focus on core business activities. We would not hesitate to recommend their services to other organizations seeking a capable and trustworthy outsourcing provider.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
We aim to transform ideas into sustainable businesses using the latest technologies to achieve maximum value creation for our clients...
Location
Noida, India
Number of Employees
Under 49
Average Hourly Rate
$40/hr
Minimal Budget
$1,000 - $10,000
WartinLabs Services
Mobile App Development
Web Development
eCommerce Development
AI Development
IoT
Wearables
Software Development
Customer Support
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Dycare
The Kraft Heinz Company
Darna Immobilien GmbH
Guthmann Estate GmbH
Black Label Immobilien
Your House Fitness
FlTHAUS
WellnessLiving
Sarnia Real Estate Agents Blue Coast
Baïa Food Co
Data sourced from the agency's DesignRush profile
WartinLabs Reviews & Testimonials
Ben John Chief Executive Officer at Liftric GmbH
5.0★
Software Development Review from Ben John
I had a pleasure to work with people from WartinLab. They needed to do a complex project and they did a great job. We're satisfied with a result and can highly recommend this company for software development.
John Kane Vice president at NPL Construction Company
5.0★
Software Development Review from John Kane
Commitment and performance have been the most impressive aspect of WartinLab. I have been dealing with them for more than 10 years and have not had any occasion to complain. They have taken care of my projects & have been available round-the-clock. I strongly recommend WartinLab.
Micheal Precious manager at AssuranceLab
5.0★
Software Development Review from Micheal Precious
Collaborating with the team at WartinLab was a wonderful experience. The project was completed step-by-step and finished well before the deadline. Each member of the team demonstrated their expertise in their respective fields and delivered high-quality results.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
24/7 Live Answering, Virtual Receptionist & Call Center Solutions
AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most...
Location
Tampa, Florida
Number of Employees
100 - 249
Minimal Budget
Under $1,000
AnswerFirst Communications Services
Phone Answering Services
Call Centers
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
AAMCO
ABM
AFC Urgent Care
AFLAC
Bauer Food, LLC (Operates McDonald's)
Berkshire Hathaway
Brookhaven National Lab
Coldwell Banker
Century 21
Cushman and Wakefield
Data sourced from the agency's DesignRush profile
AnswerFirst Communications Reviews & Testimonials
Johnson Legal PLLC Review from Google
1.0★
Johnson Legal PLLC's Review Sourced from Google
As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.
Demetri Karoutsos Review from Google
5.0★
Demetri Karoutsos's Review Sourced from Google
Outstanding After-Hours Answering Service – Highly Recommend for Service-Based BusinessesWe've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider.What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity.Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience.If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team.Demetri KaroutsosDirector, CareMaster
Scott Lady Review from Google
5.0★
Scott Lady's Review Sourced from Google
Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently.Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly.I highly recommend giving them a shot for your call inbound call needs.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Riseup Labs is a global AI-first technology company delivering software, BPO, and CX solutions that help enterprises innovate faster, scale smarter, and grow sustainably. From Bangladesh to the world, we design and build reliable solutions and agentic workflows that drive real outcomes...
Location
Dhaka, Bangladesh
Number of Employees
250 - 499
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
6 Projects Listed
Riseup Labs Services
Mobile App Development
Web Development
eCommerce Development
Software Development
Product Design
Graphic Design
Staff Augmentation
BPO
Web Design
Design Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
UNICEF
Murka
World Health Organization (WHO)
Las Vegas Sands
Voodoo
Gameloft
Data sourced from the agency's DesignRush profile
Riseup Labs Reviews & Testimonials
Tanvir Hossain Review from Google
5.0★
Tanvir Hossain's Review Sourced from Google
I had a very positive interview experience with Riseup Labs for the Data Analyst position. The interview process was well-organized, and the interviewers were professional, respectful, and approachable. They created a comfortable environment where I could discuss my technical skills, problem-solving approach, and previous experience with confidence.I especially appreciated the clear communication throughout the process and the opportunity to showcase my knowledge. Overall, it was a valuable learning experience, regardless of the outcome. Thank you to the Riseup Labs team for your time and professionalism. I wish the team continued success.
Lelin Miah Review from Google
5.0★
Lelin Miah's Review Sourced from Google
I had a positive interview experience with Riseup Labs for the Business Analyst (Tender Documentation) position. The interview process was well-organized, and the interviewers were professional, respectful, and welcoming. They asked relevant questions that allowed me to discuss my experience and skills. Communication throughout the process has been clear and timely. Thank you for the opportunity, and I appreciate the positive experience.
Murtoza Mahir Review from Google
5.0★
Murtoza Mahir's Review Sourced from Google
I had a great interview experience with Riseup Labs. The Talent Acquisition team was professional, friendly, and made the process clear. I enjoyed discussing data analytics, automation, and their global client work. The Zoom interview was well-organized, and the team showed genuine interest in my projects and skills. Positive experience overall — I’m excited about the possibility of contributing to their team.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Evateck is a Business Process Outsourcing (BPO) provider helping businesses scale operations through dedicated and shared teams customer support, back-office, content moderation, and data entry. Expertise across SaaS, eCommerce, fintech, healthcare, and logistics...
Location
Fort Lauderdale, Florida
Number of Employees
Under 49
Average Hourly Rate
$16/hr
Minimal Budget
$1,000 - $10,000
Evateck Services
BPO
Customer Support
Call Centers
Phone Answering Services
Staff Augmentation
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Kimon Services is a UK-based company specializing in cost-effective outsourced business admin solutions, including dedicated customer support, data entry, and back-office staffing. We offer managed offshore teams and Employer of Record (EOR) services tailored to client needs, helping businesses reduce costs...
Location
London, United Kingdom
Number of Employees
1000 & Up
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Kimon Services Services
BPO
Customer Support
Accounting
HR Outsourcing
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Global Guardians
GorillaHub
21st Century AV Ltd
n-gage messenger
Meeting Store
PNG CR
Data sourced from the agency's DesignRush profile
Kimon Services Reviews & Testimonials
Martin F Review from Google
5.0★
Martin F's Review Sourced from Google
Excellent company. Michael works hard to understand your needs and create a customised service around your specific requirements. The VA's have been able to accurately fulfil our scope of work and at an affordable price point.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Our core value at ROI CX Solutions is delivering tailored call center outsourcing solutions that scale with your business. Impressive outcomes define our legacy in customized scripting, agent training, and seamless onshore-offshore staffing blends—ensuring 24/7 support that drives exceptional customer...
Location
American Fork, Utah
Number of Employees
1000 & Up
Portfolios Count
3 Projects Listed
ROI CX Solutions Services
Call Centers
BPO
Customer Support
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Hello Fresh
SAMSUNG
TSA PRE
Panera
VISA
Data sourced from the agency's DesignRush profile
ROI CX Solutions Reviews & Testimonials
Mr. John Review from Google
1.0★
Mr. John's Review Sourced from Google
If you're considering working at Connexus Resource Group, brace yourself for an exhausting, demoralizing experience that will leave you burned out, underpaid, and questioning your life choices. This company operates like a modern-day sweatshop, exploiting employees with unrealistic expectations, pitiful wages, and a toxic work environment that prioritizes profits over people. The workplace culture is cutthroat and demeaning. Supervisors hover like prison guards, scrutinizing every call and nitpicking minor mistakes. Instead of support, you get constant criticism, with the ever-present threat of write-ups or termination if you don’t meet impossible metrics. Favoritism runs rampant, and HR exists only to protect the company—not the employees. Don’t be fooled by empty promises of "career advancement." Promotions are reserved for management’s favorites, while everyone else is stuck in the same dead-end role. Training is minimal, and turnover is sky-high because people either quit from exhaustion or get fired for not meeting unrealistic expectations. In conclusion, Connexus Resource Group is a call center nightmare—a place where employees are treated like cogs in a machine, worked to the bone, and discarded without a second thought. If you value your mental health, dignity, or fair pay, steer clear. There are better jobs out there—this one isn’t worth the suffering.
Valupack Gaming Review from Google
1.0★
Valupack Gaming's Review Sourced from Google
Working on the same position for over a year, being told I'm one of their best agents and never getting a raise and overall being treated like I don't actually matter. Would never recommend working for them to even my most hated enemy.
Alece Peterson Review from Google
1.0★
Alece Peterson's Review Sourced from Google
I would avoid working here if you can. I worked here for 5 years, and really hated it. Tried to find other work and was unable to for a long time. I ended up quitting because they were going to demote me after being a Team Lead for about 4.5 years. It was really disappointing and heartbreaking, especially since I loved my team of agents. The first couple of years were good, but after a while it just became unbearable. The last campaign I was on, Solutran, literally sucked the life out of me. My supervisor and my agents were great, but I had to fight for my agents to be treated fairly.The company goes by Connexus Resource Group now, they merged with a few other call centers in 2021. One good thing I can say about the merger was we were finally able to get PTO after not having any paid time off at all. The pay here sucks, I was only making $15.50 for being a team lead, and that was only after 5 years of tenure. Most agents were making around $11.50 to $13. It's very hard to get raises here, so if you want to work here and not be compensated properly this might be the right place for you. Avoid this place, it will only ruin your mental health and cause you more suffering.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Proudly Canadian-owned and operated, AnswerPlus has delivered award-winning 24/7 call answering services for over 60 years...
Location
Hamilton, Canada
Number of Employees
250 - 499
AnswerPlus Services
Phone Answering Services
Call Centers
Customer Support
BPO
Managed Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Skilled Trades
Elevators
Healthcare
Professional Services
Property + Facilities Management
Government
Other Industries
Data sourced from the agency's DesignRush profile
AnswerPlus Reviews & Testimonials
Cindy Halsall Review from Google
5.0★
Cindy Halsall's Review Sourced from Google
We have tried several different services to look after our after hours phones. AnswerPlus was by far the most professional company. I would highly recommend!!!
Laura M Dixon Review from Google
1.0★
Laura M Dixon's Review Sourced from Google
They age discriminate and I have been in contact with their head office to report them
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
We help businesses deliver fast, reliable, and professional customer support across all channels. Whether you need inbound support, outbound follow-ups, or a dedicated remote team, we tailor our services to fit your operations and scale with your growth...
Location
St. Petersburg, Florida
Number of Employees
50 - 99
Average Hourly Rate
$10/hr
Portfolios Count
2 Projects Listed
The Acme Solutions Services
BPO
Customer Support
Phone Answering Services
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
You Have the Plans. We Have the People. Lets Grow Together.
EBQ is an outsourced sales and marketing organization that provides services to help companies scale...
Location
Austin, Texas
Number of Employees
100 - 249
Minimal Budget
$1,000 - $10,000
Portfolios Count
5 Projects Listed
EBQ Services
BPO
Call Centers
CRM Consulting
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
LYRASIS
Seal Software
Cal-Bay Systems
Image Skincare
Data sourced from the agency's DesignRush profile
EBQ Reviews & Testimonials
Applied Tech Review from Google
5.0★
Applied Tech's Review Sourced from Google
We have been working with EBQ since July of 2024. It has been a seamless and rewarding experience, thanks to their exceptional project management and commitment to timely delivery on multi-project fronts.From the outset, their team demonstrated a clear understanding of our objectives, has maintained open communication, and has provided regular updates on progress.Milestones have been met with precision, and any challenges have been addressed proactively, ensuring the projects stay on track. Deliverables have not only been completed ahead of schedule but also have often times exceeded our expectations in quality and attention to detail.Their professionalism and dedication has instilled confidence throughout the process, making them a trusted partner for ongoing and future collaborations.
Sarah Becherer Review from Google
5.0★
Sarah Becherer's Review Sourced from Google
Worked with EBQ on a sales outsourcing project for 6 months in 2024. Can't say enough positive things about how attentive, friendly, and responsive the team is. They're organized and excellent problem-solvers. Due to the nuances of our business and sales process, it ultimately wasn't a long-term fit, but I would highly recommend EBQ for cold-calling and appointment-setting for B2B software or managed services. Shout out to Dante who was with us since the beginning – you rock!
Rodane Williams Review from Google
1.0★
Rodane Williams's Review Sourced from Google
I contracted EBQ for BDR augmentation services for a period of three months, and the results were extremely disappointing. Despite their promises, they failed to schedule even one initial meeting with potential clients. It was clear from the start that they didn’t fully understand my organization, our business needs, or how to properly present us to potential leads.Instead of delivering on their commitment, they merely provided a list of cold calls that didn’t meet our business requirements at all. The leads were irrelevant, poorly targeted, and demonstrated a lack of research or effort. Despite their failure to achieve any tangible results, they had the audacity to demand thousands of dollars in funding for what was essentially a useless service.Overall, I found their approach disorganized and out of touch with our goals, making this engagement a waste of time and money. I would not recommend their services to anyone looking for real results.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Global Call Forwarding provides International Toll-Free Numbers and Local Phone Numbers from many of the 195 countries worldwide...
Location
Delray Beach, Florida
Number of Employees
Under 49
Global Call Forwarding Services
Call Centers
Phone Answering Services
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
MoneyGram
Air Arabia
MongoDB
SanDisk
Radisson Hotels
Data sourced from the agency's DesignRush profile
Global Call Forwarding Reviews & Testimonials
david Review from Google
5.0★
david's Review Sourced from Google
I have had their toll free service for a while and everything worked well. Only canceled because all of my contacts use WhatsApp.
Blake Thatcher Review from Google
5.0★
Blake Thatcher's Review Sourced from Google
Professional and quality company. I used their services in lieu of a local number until I could get a dual sim phone, and it worked quite well during that time. When closing the account, Jose Luis was very helpful and left a great impression! Good value overall.
kimia Review from Google
5.0★
kimia's Review Sourced from Google
I've been using this website for my phone calling services for over a year now, and I have to say, I'm beyond impressed. From the moment I signed up, the experience has been nothing short of exceptional.First off, let me talk about the customer service. Jose, Brenda, Miguel, Thadeo and etc. have been absolute rockstars. Whenever I had an issue or a question, they were there to help, always with a friendly attitude and a genuine desire to assist. Their dedication truly sets this company apart.But it's not just about the people; it's about the service itself. The call quality is pristine. And the features they offer are so convenient - I love how customizable everything is, it really feels like they understand their customers' needs.I could go on and on, but let me just say this: if you're looking for a phone service that's reliable, user-friendly, and backed by an amazing team, look no further. This website has exceeded all my expectations, and I can't recommend them enough. Keep up the fantastic work!
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
At Core Conversion, we prioritize bottom-line results over rankings, drawing on over 13 years of expertise to provide transparent and affordable agency-quality SEO solutions for local and international businesses. Our focus is on delivering tangible results that drive business growth and success...
Location
Biñan, Philippines
Number of Employees
Under 49
Average Hourly Rate
$15/hr
Minimal Budget
$1,000 - $10,000
Core Conversion Services
Web Development
SEO
CRO
PPC
Social Media Marketing
Email Marketing
Content Marketing
eCommerce
Phone Answering Services
Customer Support
Digital Marketing
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Cognexa is an AI automation agency helping businesses work smarter through intelligent workflows, AI powered agents, and cutting-edge web solutions. From voice and WhatsApp AI agents to custom CRMs, lead generation, and social media automation we build the systems that let your business run itself...
Location
Centurion, South Africa
Number of Employees
Under 49
Average Hourly Rate
$50/hr
Minimal Budget
Under $1,000
Cognexa AI Services
AI Development
Software Development
Phone Answering Services
Web Development
Social Media Marketing
Mobile App Development
Business Consulting
Advertising
Digital Marketing
Digital Strategy
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
"Your Trusted Service Partner, Across the Nation."
ASK 2 PRO delivers expert virtual assistant services nationwide, helping businesses streamline tasks, boost efficiency, and expand their network. From admin to communication, we handle the details so you can focus on growth and success...
Location
New York City, New York
Number of Employees
50 - 99
Average Hourly Rate
$7/hr
ASK 2 PRO Services
Web Development
Digital Marketing
AI Development
HR Outsourcing
Customer Support
Phone Answering Services
IT Services
Market Research
Branding
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Eminenture is an ISO-certified, NASSCOM-member BPM & Digital Transformation company. Since 2011, we drive ROI using AI, Data Analytics, Tech Development, Research & Consulting, and Process Automation for clients across 19+ countries...
Location
Delhi, India
Number of Employees
100 - 249
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Eminenture Services
Market Research
BPO
IT Services
Managed Services
Call Centers
Customer Support
Phone Answering Services
Business Consulting
Digital Marketing
Web Design
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CEAT
TATA
Amazon
Piramal
Data sourced from the agency's DesignRush profile
Eminenture Reviews & Testimonials
anoop sharma Review from Google
1.0★
anoop sharma's Review Sourced from Google
Worst company ever no carrer growth no high incentive not giving good increment forget about ot pays they tell you you are family in case of ot but for ot pavs we are not it management issue No medical benefit no any pf and company if ful of politician with full of politics.Do join this company they will keep your emplyment status on hold due to project issue and dont give that payment when you are or nold.It's a very bad company, there is no growth in it. Don't ever join it, and their salary is extremely poor. They completely wasted my time
Nilesh Kushwaha Review from Google
5.0★
Nilesh Kushwaha's Review Sourced from Google
The work culture at Eminenture is simple and stress-free. People respect your space, listen to your opinions, and actually care about your growth.There’s a healthy balance between fun and focus, you can laugh, learn, and work all in one day.And yes, doing the actual work becomes more enjoyable because of this.
Lowrence Sen Review from Google
5.0★
Lowrence Sen's Review Sourced from Google
“I had an outstanding experience with Eminenture! Their expertise in business process outsourcing, data management, and IT services is truly commendable. The team is highly professional, efficient, and dedicated to delivering top-notch solutions. From the initial consultation to project execution, everything was handled seamlessly. Their attention to detail, innovative approach, and commitment to excellence set them apart from the competition. I highly recommend Eminenture to any business looking for reliable and result-driven outsourcing services. A fantastic company with exceptional service!”
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Workeely is your comprehensive solution hub. We provide a range of services including Website Design, Graphics, CV and Resume Writing, Virtual Assistance, Copywriting, and more. Our proficient team ensures top-quality solutions that foster your business's success in the digital era. We stand by our commitment...
Location
Twin Falls, Canada
Number of Employees
50 - 99
Average Hourly Rate
$10/hr
Minimal Budget
Under $1,000
Workeely Services
Graphic Design
Design Services
Web Design
Web Development
WordPress Website Design
SEO
Digital Marketing
Social Media Marketing
BPO
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Consulting firm specialized in intelligence, problem-solving and business outsourcing.
AEX is an independent consulting firm specialized in intelligence, problem-solving, data analysis, sales team structuring, and business generation for medium and large companies in Brazil, the USA, the EU, Argentina, and Uruguay...
Location
Sao Paulo, Brazil
Number of Employees
Under 49
Average Hourly Rate
$150/hr
Minimal Budget
$1,000 - $10,000
AEX Services
Business Consulting
CRM Consulting
BPO
Digital Strategy
AI Development
Software Development
ERP Consulting
ECM Consulting
Market Research
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
LMS is unique in her way of operating. We implement High Performance Work Systems, driven by innovative thinking. This allows us to prioritize the Quality and Quantity of our services. Our skilled workforce is eager to get the job done!...
Location
Paramaribo, Suriname
Number of Employees
100 - 249
Average Hourly Rate
$12/hr
Minimal Budget
Under $1,000
Logical Moderator Solutions Services
Call Centers
Phone Answering Services
BPO
Customer Support
HR Outsourcing
Public Relations
Business Consulting
Managed Services
Big Data Analytics
Digital Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Simplifying Your Digital Needs With Unlimited Skills
Protovo Solutions is an experienced and reliable group of digital engineers, problem solvers, thinkers, consultants, and all-around specialists. We believe in providing one-of-a-kind solutions to everyone of our customers, since we are the creators of human experience. Our mission is to simplify the...
Location
Bhilwara, India
Number of Employees
Under 49
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
4 Projects Listed
Protovo Solutions Services
CRM Consulting
Software Development
eCommerce Development
Digital Services
Web Development
Digital Marketing
AI Development
IT Services
Staff Augmentation
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
IT Industry
Small Business Industry
Marketing Industry
Data sourced from the agency's DesignRush profile
Protovo Solutions Reviews & Testimonials
Mohamed Farrag Enab Marketing Manager at Blue Ray Properties L.L.C
5.0★
CRM Consulting Review from Mohamed Farrag Enab
Protovo's CRM module customization yielded significant measurable outcomes, enhancing overall efficiency with a notable X% reduction in task completion time. User adoption saw a commendable X% increase, and the customization contributed to a substantial X% decrease in data errors. The impact on sales was evident, with a noteworthy X% boost in leads and conversions directly attributed to the tailored module. User satisfaction remained high, as reflected in positive feedback and a satisfaction rate of X%. Additionally, the project resulted in tangible cost savings of X% through improved operational efficiency. The system's adaptability was showcased by seamlessly incorporating X number of changes and updates. Collectively, these measurable achievements underscore Protovo's effectiveness in delivering a customized CRM solution that significantly enhances business processes and outcomes.
Anjali Nawal Review from Google
5.0★
Anjali Nawal's Review Sourced from Google
Starting my internship with Protovo by my first year of engineering and becoming the junior software engineer at Protovo, it was really a great experience and time with a company like this where i got to know about many of the latest technologies and one with great work culture which every person dream for. A great boss is always a one people want in company and here I got three. Seniors are really friendly and always help and guide me with work and our leaders too. I would suggest you too get a chance to work with Protovo if you want to do something in life and you will not regret it later. Best place for freshers and also for interns to start their career and boost the confidence. Go with Protovo #protovian
Aakanksha Dadhich Review from Google
5.0★
Aakanksha Dadhich's Review Sourced from Google
Working in protovo solutions gives me learning in new technologies and explore my skills. Company has friendly environment and work ethics.company is best place who love their work and have passion for their work.I suggest all freshers to start your career with company you will get lots of learning here.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Contact & Call Center Outsourcing Support Channels & Audits.
Callzilla is a full-service outsourced call center and business process outsourcing company with headquarters in Miramar, Florida. We help leading brands acquire and care for English-speaking and Spanish-speaking customers, placing the utmost priority on quality...
Location
Miramar, Florida
Number of Employees
Under 49
Callzilla Services
Phone Answering Services
Call Centers
Digital Marketing
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Retail Industry
Healthcare Industry
Software & ITServices Industry
Data sourced from the agency's DesignRush profile
Callzilla Reviews & Testimonials
alec czartoryski Review from Google
1.0★
alec czartoryski's Review Sourced from Google
I have the same experiance as the other review. Sent a unit back and never recieved a replacement. Got ahold of Neal Topf the "CEO". He let me know he would find out what was going on and not sure how it got esclated to him, told me he would give a update good or bad. He has ghosted every single one of my calls. Not sure if thats how you properly run a business but seems like less of a headache to just answer the phone than have me call every single day. Would not recomend dealing with this company what so ever.
Mark Joseph Review from Google
1.0★
Mark Joseph's Review Sourced from Google
This call center company is a scam. They handle warranties for Black & Decker. I shipped them my broken AC (Still under the 5-year warranty), which they received 2 months ago, and they refuse to ship me the replacement. The Callzilla call center is useless and will lie to you. They have blocked my number & won't respond to emails. I'll never purchase anything Black & Decker again as the "warranty" is a lie and they will take your property and refuse to replace it.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
LTS Global Digital Services, based in Vietnam, specializes in providing comprehensive digital BPO services. Our expertise encompasses data processing, RPA solutions, and a range of other business process outsourcing services designed to enhance operational efficiency and drive growth for our clients...
Location
Hanoi, Vietnam
Number of Employees
100 - 249
Average Hourly Rate
$25/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
2 Projects Listed
LTS Global Digital Services Services
IT Services
BPO
Call Centers
Customer Support
AI Development
ERP Consulting
Managed Services
IT Compliance Solution
Software Development
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Trupp Global: Your Trusted Partner for Back-Office Support and Customer Experience Services...
Location
Bengaluru, India
Number of Employees
100 - 249
Average Hourly Rate
$20/hr
Minimal Budget
$1,000 - $10,000
Trupp Global Services
BPO
Customer Support
Call Centers
IT Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Real Estate Sector
Big Data Company
Construction Sector
Data sourced from the agency's DesignRush profile
Trupp Global Reviews & Testimonials
Jyoti Chakrapani Review from Google
1.0★
Jyoti Chakrapani's Review Sourced from Google
They hire in lots and then fire in bulk..just project based...and they cut your pf without actually holding one... rubbish company ...
Keerthi Kandra Review from Google
1.0★
Keerthi Kandra's Review Sourced from Google
Wrost experience. I went interview and they are conducting one exam I have written all the things correct but they are telling wait i will discuss with manager and informing you like that. Totally they are wasted my time. Wrost experience
Akshay kumar Review from Google
1.0★
Akshay kumar's Review Sourced from Google
Don't go here if your time is really value to you, because if any girl is waiting in reception for interview then don’t even think to attend interview because they will not hire you they will hire only that girl. managers will also come out of theirs cabin and chit chat with girls but no one will ask about you...company infrastructure is also not good.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
E-COM Expert offers an all-encompassing solution tailored for entrepreneurs embarking on or advancing their business ventures. Our proficiency extends to strategic development, brand establishment, website creation, advertising campaign initiation, and steadfast guidance towards the attainment of success...
Location
Cheboksary, Russia
Number of Employees
50 - 99
Average Hourly Rate
$20/hr
E-COM Expert Services
Package Design
Web Development
Content Marketing
Social Media Marketing
eCommerce
Managed Services
Big Data Analytics
Business Consulting
Customer Support
Advertising
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
BolsterBiz specializes in offshoring services designed to optimize efficiency and boost business performance. Our tailored solutions, including 24/7 Customer Support, Digital Marketing, and Data Analytics, cater to your unique business needs...
Location
Wilmington, Delaware
Number of Employees
100 - 249
Average Hourly Rate
$8/hr
Minimal Budget
$1,000 - $10,000
BolsterBiz India LLP Services
Customer Support
Staff Augmentation
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Grow your pipeline. We know how. We book appointments.
VSA is a B2B call center that helps clients generate leads and produce new business; our experienced team takes on what internal sales teams don’t want to do, can’t do well, or don’t have time to do...
Location
Haddon Township, New Jersey
Number of Employees
50 - 99
VSA Prospecting Services
Call Centers
Market Research
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Lead Generation
Market Research
Call Center
Data sourced from the agency's DesignRush profile
VSA Prospecting Reviews & Testimonials
Paul Jurgaitis Review from Google
5.0★
Paul Jurgaitis's Review Sourced from Google
We have been working with VSA for over 2 years and everyone is extremely pleased with the results. The entire team has been great to work with and they've become an integral part of our ongoing business development strategy. VSA consistently feeds our pipeline with high quality leads and are always available when you need them. They even made sure I didn't miss my flight when there were no cabs or Ubers available!Thanks for all the great work you've done!
John A Martinka Review from Google
5.0★
John A Martinka's Review Sourced from Google
I started working with VSA in 2016 after going through three other services over the prior two years. These other services were sole practitioners and very small operations. They lacked oversight and control, something on which VSA is strong. In other words, the work gets done.And when the work is done there are positive results.The communications is excellent (Michele is great), they are flexible to my client’s ever changing schedules, and the feedback from those with whom they set appointments for me is positive (about the caller and their demeanor). To the person on the other end of the call it seems the caller is part of my business, which means they are very professional. I highly recommend VSA, and have recommended them to others.
Chris Santarpio Review from Google
5.0★
Chris Santarpio's Review Sourced from Google
Our company has been working with VSA for about 5 years. They are such a great time and an extension to our sales and customer service team. They have both performed lead generation activities (i.e. appointment setting), as well as, customer service survey calls. VSA was quick to learn our ideal customers. They do a great job with getting to the right person. Our business is both service and product sales and VSA has a great grasp of what our objectives are. We are so fortunate to continue to see results with their hard work and dedication. I highly recommend VSA if you are looking to see more sales activity and results.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Cyber Hospitality LLC is your go-to IT partner for comprehensive solutions in IT services, software development, digital marketing, hotel management, business process outsourcing, and accounting. We provide cutting-edge technology solutions to boost your business's online presence and operational efficiency...
Location
Sheridan, Wyoming
Number of Employees
Under 49
Average Hourly Rate
$15/hr
Minimal Budget
Under $1,000
Cyber Hospitality Services
Digital Marketing
SEO
BPO
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Microsoft
We4HR
Bluegrey Technologies India Private Limited
Shift4
Data sourced from the agency's DesignRush profile
Cyber Hospitality Reviews & Testimonials
Mark Review from Google
5.0★
Mark's Review Sourced from Google
Had a problem completing sign in to a hotel's wifi. Management contacted Cyber Hospitality LLC and suggested I call them as well. The tech professional at Cyber Hospitality was polite and helpful, resolved the issue and gave me a call back, all within about 10 minutes. Very satisfied with their service
Syed Junaid Abbas Review from Google
5.0★
Syed Junaid Abbas's Review Sourced from Google
I would highly recommend this company as a client. I'm happy with the services they provide
Hemang Patel Review from Google
5.0★
Hemang Patel's Review Sourced from Google
Cyber WiFi team is very knowledgeable, responsive and easy to work with for staff and guests. I would highly recommend.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
Konsyg is a global lead generation and sales outsourcing firm that delivers sales-ready leads, booked meetings, and scalable revenue growth for businesses of all sizes. We eliminate the hassle of cold outreach by providing pre-qualified, high-intent prospects, ensuring your sales team focuses on closing...
Location
Singapore, Singapore
Number of Employees
Under 49
Average Hourly Rate
$1000/hr
Minimal Budget
$1,000 - $10,000
Konsyg PTE Ltd Services
Customer Support
Digital Strategy
Email Marketing
Digital Marketing
Business Consulting
Market Research
Call Centers
Phone Answering Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
CallNova is a premier provider of virtual assistant services, serving diverse industries such as taxi and limo dispatch, medical billing, and call answering services. With a global presence, we are committed to delivering unparalleled support and efficiency across various sectors...
Location
London Ontario, Canada
Number of Employees
Under 49
Average Hourly Rate
$12/hr
Minimal Budget
$1,000 - $10,000
Portfolios Count
1 Project Listed
CallNova Services
Call Centers
Phone Answering Services
Customer Support
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
Express Virtual Assistant (EVA) is a globally managed virtual workforce solutions provider that helps businesses streamline operations through structured, performance-driven support systems. Founded in 2004 as a subsidiary of Flatworld Solutions, EVA goes beyond traditional outsourcing by offering a...
Location
Princeton, New Jersey
Number of Employees
1000 & Up
Average Hourly Rate
$8/hr
Express Virtual Assistant Services
BPO
Creative Services
Graphic Design
Logo Design
Design Services
Product Design
Content Marketing
eCommerce
Video Marketing
Call Centers
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and...
Location
New York City, New York
Number of Employees
Under 49
8x8 Services
Call Centers
Managed Services
Data sourced from the agency's DesignRush profile, its website, and other relevant accounts
VoIP business phone service
nterprise Engagement Management
enterprise global communications
team collaboration
Data sourced from the agency's DesignRush profile
8x8 Reviews & Testimonials
Benjamin Stowe Review from Google
1.0★
Benjamin Stowe's Review Sourced from Google
Read the reviews people, while most of the time, calls are okay, customer service is impossible. They assign you a rep with a name that you can not pronounce and they don't have a phone number! You have to email in hopes that they might respond. We were sent a new phone "equipment" and it didn't come with a power cord. They tried to tell me that is normal. Brand new that isn't normal. They said it gets power from the ethernet cord. So, I tried that, nothing. Been waiting 2 month for the return to be processed, nothing. Box is still sitting on my desk.
Jordan Review from Google
1.0★
Jordan's Review Sourced from Google
This company is AWFUL! DO NOT USE THEM!Customer service sucks. They made a mistake when trying to change licenses and they have been overcharging us for months due to their mistake. They have hidden fees that they have NOT ever made anyone aware of. Not listed in the statements anywhere, and not listed in any contract. They will leave you waiting for weeks, months even before getting back with you or trying to fix your issues. They will send all their other reps to try to upgrade our services but not actually address the issues we have.
David Shempert Review from Google
1.0★
David Shempert's Review Sourced from Google
8x8 continues to attempt to charge us $838.16 as a cancellation fee. This cancellation fee should not be charged. We attempted to work with 8x8 to resolve long standing service issues regarding dropped calls, missed calls, call quality and general call technical issues. 8x8 made NO attempt to resolve the issues at hand and we even brought in a technical expert to ensure that our network was not the issue. 8x8 made several contractual breaches throughout the service term. We also never signed a specific contract stating a specific service term. The business claims we signed electronically but we were never told clearly that would be responsible for fees for services that we are not receiving. 8x8 is definitely a scam with regards to charging customers for money and not ensuring that they have the proper working services to support the charges. We would like to have all charges waived at the least and consider a pro-rated refund for service charges which we previously indicated we had continuous call quality issues. It's egregious that your company believes that they can just overcharge customers and not make any contact with them until we show up to cancel your scam service. We would appreciate corporate insight and assistance in this matter as we will take any and all measures necessary to protect our assets and ensure that funds are allocated as delivered. Which in this case the services that 8x8 was contracted to provide they contractually breached by failing to properly deliver phone services at the quality described when we originally signed up for the service. We intend to present any and all findings of fact in our proceedings. Please respond as soon as possible to this complaint before further action is taken as needed.I cannot believe that I actually recommended your service at one point.
Reviews verified by DesignRush and sourced from the agency's profile View All Reviews
An inbound call center company is a company that specializes in handling incoming phone calls from a business’ customers. It offers an experienced team of agents who can elevate a company’s customer service by efficiently resolving inquiries, addressing concerns, and offering helpful support regarding product and service issues.
Inbound call centers cater to customer support; not to be confused with outbound call centers which focus more on increasing sales and generating leads. Inbound call center services can be categorized depending on service model and location, namely:
By service model:
In-house call center: The inbound call center company owns and operates its facility. It has no direct control over its client’s staffing, training, and technology.
Virtual inbound call center: These centers use a remote workforce, with agents in different locations, often working from home or in dedicated co-working spaces. This offers more flexibility and access to a broader talent pool.
Outsourced call center: The company outsources its operations to a third-party provider specializing in inbound call center management. This can be cost-effective but requires careful selection.
Blended call center: Agents handle inbound calls for multiple clients, especially if their accounts have low or inconsistent call volume.
By location:
Onshore call centers: Located in the same country as the company they serve, offering cultural understanding and easier time zone management but typically at a higher cost.
Offshore call centers: Located in a different country, often with lower labor costs. However, there might be potential language barriers, cultural differences, and time zone challenges.
The demand for hiring quality customer support increases, as the global call center outsourcing market is predicted to reach $172.77 million in 2030, with inbound call center services taking the majority of it. This need is further emphasized by the limited resources of the dominating contributor of the business sector in the US — small businesses.
Moreover, customer support is an external representation of a business’ core values. An effective inbound call center company can increase sales and brand trust. One example of this is the case study of BloomNation, a platform for floral companies, who wanted to deploy effective customer support with the help of Peak Support.
Peak Support offered experienced agents who will provide tech support for florists. From troubleshooting to editing links and product listings, agents communicated with the client’s engineering team to address and fix flagged issues. Their tasks also included handling customer inquiries while embodying the brand voice to ensure a positive customer experience.
BloomNation’s partnership with Peak Support contributed to exceptional results, such as:
Client retention rate of 97%
Full resolution time of 11.6 hours
86% customer satisfaction (CSAT) rate
First reply time of 5.5 hours
Revenue churn of .66%
What does an inbound call center company do?
An inbound call center company specializes in handling incoming phone calls from customers or clients on behalf of a business organization. They act as the front line for businesses, providing various services including, but not limited to, customer support, account management, sales support, and order processing. The primary functions and activities of an inbound call center company include:
Customer support: Address customer inquiries, troubleshoot problems, and answer questions about products or services.
Technical support: Diagnose technical issues, guide customers through troubleshooting steps, or escalate complex issues to specialists.
Order processing: Agents can take orders over the phone, process payments, and answer questions about products or deliveries.
Sales support: Handle inbound sales inquiries, qualify leads, and potentially close deals over the phone.
Account management: Help customers with account-related issues like managing subscriptions, updating information, or processing returns.
The case study of Sight Partners, a pioneer in clinical and surgical practice, is one example of a successfully implemented inbound call center service. Due to its growing market, the client reached out to ProtelBPO so it could address the gaps in its fragmented customer lines. The client’s industry is also a challenge, requiring niche knowledge of insurance, revenue, authorizations, and copay practices.
ProtelBPO knew that the client’s industry needed expert agents who could handle sensitive customer information to maintain brand trust. It provided the client with a dedicated team per service area that could simultaneously respond to different customer inquiries. Guided by experienced managers, agents could cater to the client and its customers’ needs with reduced training time.
Sight Partners experienced significant growth throughout the partnership, such as:
Achieved an average wait time of 90 seconds
Established an FAQ area to improve efficiency and customer support
Continuous in-depth training to improve agent response to complex customer questions
How much do inbound call center services cost?
Inbound call center services cost $26 to $30 per hour in the US. However, this price can vary depending on factors such as location, agent expertise, niche, facilities, and certification requirements.
Inbound call center services are typically priced in two structures:
Per minute: This is ideal for low volume or inconsistent call flow. Clients pay based on the length of each call, including talk time and after-call wrap-up. In this pay structure, agents are usually a part of blended model where they work for multiple accounts. Costs can range from $0.90 to $1.35 per minute.
Per hour: This model suits businesses with high call volume and requires dedicated agents. Hourly rates typically range from $30 to $40 per hour.
On DesignRush, the top 50 inbound call center companies charge an average of $36 per hour. Roughly 42% of inbound call center services on DesignRush accept projects with a minimum budget of less than $1,000, while 1% require a $50,000+ minimum budget.
Why should I hire an inbound call center company?
You should hire an inbound call center company to leverage and boost your support services. These specialists offer expertise in streamlining and elevating your company’s consumer interactions, resulting in happier customers. Moreover, improved customer experience has also increased sales revenues by up to 7% and profitability by 2%, according to McKinsey research.
Furthermore, the budget for in-house call center can range from $50,000 to $60,000 per agent, without the additional costs for facilities, training, and management. This shows that hiring an inbound call center agency is more cost-effective than onboarding an in-house team.
Hiring inbound call center services can benefit your business in many ways, namely:
Expertise and professionalism: Inbound call center agents are typically well-versed in the products or services offered by the company they represent. They can also quickly adapt to the product, service, or account assigned to them.
Faster conflict resolution: Inbound call centers staffed by trained professionals can boast higher first-call resolution rates, by addressing customer issues on the initial contact. According to industry benchmarks, the standard of first-call resolution rates of inbound call center companies is 70% or higher. Hiring an effective company translates to less customer frustration and increased brand trust.
Cost-effectiveness: Setting up and running your own call center can be expensive, especially when you factor in infrastructure, technology, and employee salaries. Inbound call center companies can provide these services at a lower cost since you can control the budget as needed.
Scalability: Inbound call centers can easily scale their operations up or down to meet your needs. This is especially helpful for growing companies experiencing seasonal fluctuations in call volume.
24/7 support: If you have a global customer base, you may need to offer support around the clock. Inbound call centers can staff agents in different time zones to ensure customers can always reach someone for help.
Streamlining business operations: Hiring an inbound call center service can free up your internal staff to focus on other tasks and ensure that your customers get the help they need in a timely and professional manner.
One prime example of the efficiencies brought by hiring customer support is the case study of a leading consumer operated and oriented (CO-OP) health plan and insurance company. The client contacted Fusion CX to accommodate the increase in customer inquiries during its open enrollment period.
Fusion CX addressed the support staffing challenge by assessing the client’s goals. Then, the team crafted a customized solution to manage all call activities generated throughout the enrollment period. To ensure success, Fusion CX provided a project management team with seasoned healthcare executives. This team possessed a deep understanding of the client's business objectives, particularly the importance of delivering exceptional customer service. Fusion CX also built a customer support team who underwent formal training on the client's specific health plans and business processes.
As a result of the collaboration, the client achieved the following results:
Significantly reduced wait times by directing new member calls to specialized agents, ensuring a smoother experience.
Surpassed target for new memberships, adding over 72,000 new members to its health plan during the open enrollment period.
The dedicated staffing model provided flexibility, improved customer experience management (CXM), and reduced expenses.
How do I choose the best inbound call center company for my business?
To choose the best inbound call center company for your business, follow these steps:
Identify your call center needs: The first step to finding the perfect inbound call center partner is understanding your own business needs. Analyze your call volume to determine the level of support required.
List your needed services: Prepare a list of inbound call center services you need. Identify the types of customer support they will handle, whether it’s technical support, order processing, or general inquiries.
Define your budget: A defined budget helps you target affordable options with features you need, negotiate better deals, and set realistic expectations for service levels. Consider both initial and ongoing costs to build a sustainable partnership with the inbound call center company you will choose.
Find potential partners: Leverage online directories like DesignRush to find inbound call center companies. Filter options based on your specific requirements, team size, and budget.
Know its industry experience: Explore your possible partner’s website to learn about its inbound call center services. Look into its expertise, case studies with similar businesses, pricing models, and customer support.
Request for client reference and portfolio: Request for a company portfolio and ask for client reference based on their completed projects. Contact their previous clients and gather insights from their experiences and the partnership’s results.
Consider location: Location plays a crucial role in choosing an inbound call center company. See what time zone they operate in and know about their availability to offer customer support. Labor costs can also vary depending on location. International call centers, particularly in developing countries, may offer lower operational costs compared to Europe and America.
Look into language proficiency: The agents’ English proficiency is a factor, especially if most of your customers are Americans. However, if you have a global customer base, hiring an inbound call center company in specific regions can offer a deeper understanding of local customs and communication styles.
Factor-in client testimonials: Get a bigger picture of how the inbound call center company works by reviewing previous clients’ experience on platforms like DesignRush or Google My Business. These platforms offer comprehensive reviews of a company’s inbound call center services.
Shortlist candidates: Narrow your options for inbound call center companies and reach out to express your interest in working with them.
Send a request for proposal: Send them a request for proposal (RFP) and ask for a project breakdown, including milestones, scope, schedule, costs, and other desired deliverables.
Assess the agents’ expertise: Assess the qualifications and experience of the agents and support staff assigned to your account. Check if the agents possess relevant expertise to minimize the need for extensive training on your specific products, services, or industry.
Ask about security measures: Ensure they hold relevant certifications for data security and quality management.
Make a choice: Review contracts and select the inbound call center company that best suits your goals, budget, and requirements.
You can also detail your project requirements and budget and send it to us at DesignRush Marketplace. We will choose the inbound call center agencies we estimate are a good fit based on your requirements and send you the list of our top companies. Then you can interview them and find the ideal candidate for the project.
How do I find the best inbound call center company on DesignRush that fits my budget?
You can find the best inbound call center company on DesignRush that fits your budget and meets your needs through our search filters. Narrow your options by selecting the project budget filter, and you will see agencies according to their price range.
If you have a limited budget, agencies like VoiceNation, AnswerConnect, and Call Management Resources accept projects requiring a minimal budget of below $1,000. If you’d prefer to partner with agencies that offer a comprehensive range of inbound call center services and funding is not an issue for you, agencies like ProtelBPO have a solid portfolio and will offer services within a $50,000 budget. For those who would prefer the golden mean, inbound call center companies like Fusion CX and IntelligentBee would be ideal candidates for businesses with a $10,000-$25,000 budget.
Beyond pricing, agency portfolios on DesignRush will help you assess the overall quality of service, agent expertise, technology infrastructure, and how well the company aligns with your business culture. You can also consider location filters for time zone alignment and industry filters to find companies with experience in your niche. This will help you effectively evaluate and select the best inbound call center company that matches your needs and budget.
What are the key success metrics used by inbound call center companies?
Inbound call center companies implement key success metrics to measure different aspects of the project, such as customer satisfaction, agent performance, and operational efficiency. The following benchmarks serve as the basis for the project’s success:
Customer satisfaction:
CSAT (Customer Satisfaction) scores: A direct measure of customer satisfaction after an interaction. Customers are typically asked to rate their experience on a scale. High CSAT scores indicate satisfied customers.
QA (Quality Assurance) scores: Scores assigned by internal evaluators who assess agent call handling based on pre-defined criteria such as following protocols, communication skills, and problem-solving. It also measures agent adherence to best practices.
Net Promoter Score® (NPS®): Measures customer loyalty by asking how likely they are to recommend the company to others on a scale from 0-10. High NPS scores indicate promoters who will advocate for your brand.
Customer effort score (CES): Measures how easy it was for the customer to resolve their issue during the call. Lower CES scores indicate a smoother experience for the customer.
First contact resolution (FCR): The percentage of calls where the customer’s issue is resolved on the first contact, eliminating the need for follow-up calls. A high FCR indicates efficient problem-solving by agents.
Agent performance:
Average speed of answer (ASA): The average time it takes for a call to be answered by a live agent. Lower ASA translates to shorter wait times and improved customer experience.
Average talk time: The average time an agent spends speaking directly with the customer during a call.
Wrap-up time: The time an agent spends after a call to document the interaction and update any necessary systems.
Missed and declined calls: The number of calls that were either unanswered or actively rejected by an agent.
Total resolution time: The total time it takes to resolve a customer's issue, including hold time, talk time, and any transfers.
Agent utilization rate: Measures the percentage of an agent’s time spent on calls and call-related activities compared to their total work time.
Calls answered per hour: The number of calls an agent answers within an hour.
Average handle time (AHT): Indicates the average time it takes to handle a call from start to finish. While a lower AHT might seem ideal, inbound call center companies should also ensure that customers receive quality solutions or resolutions during their calls.
Call availability: The percentage of time agents are logged in and available to take calls.
Call quality monitoring: Involves reviewing recorded calls to assess agent’s adherence to scripts, communication skills, and ability to resolve issues. This helps identify areas for improvement in agent training and coaching.
Operational efficiency:
Calls handled: The total number of calls the call center received and handled during a specific period.
Cost per call (CPC): The total cost of handling a call, including agent time, overhead, and technology costs.
Call arrival rate: The rate at which calls are received by the call center. Helps predict staffing needs and identify peak periods.
Peak-hour traffic: The time of day or week with the highest volume of inbound calls.
Average age of query: Average length of time unresolved queries stay open if not resolved on the first attempt. It reflects how long issues wait for resolution. A high average age of query indicates inefficiency in addressing customer problems.
Callback messaging: This refers to the functionality offered by some call centers to notify customers via text message or other digital channels when an agent becomes available to return their call. It helps improve customer experience by eliminating the need to stay on hold.
Repeat call rate: This metric tracks the percentage of calls where a customer contacts the call center again for the same or a related issue within a specific timeframe. High repeat call rates indicate problems with FCR or inadequate issue resolution.
Percentage of calls blocked: This metric calculates the number of inbound callers that receive a busy tone due to the lack of available agents or software limitations.
What questions should I ask inbound call center companies before hiring one?
Before hiring an inbound call center company, ask these questions to assess if it can accommodate your client’s needs and ensure customer satisfaction:
Its Relevant Background
Do your agents have experience in handling the same account as ours?
How do you train your agents to handle customers?
What services do you offer beyond call handling?
What is your average client retention rate?
Can you provide case studies showcasing client partnerships?
Do you offer language proficiency testing to ensure agents can effectively communicate with our diverse customer base?
Its Services and Processes
What call center software and technology do you use?
What are your processes for handling customer inquiries, complaints, and escalations?
How do you track agent performance and satisfaction?
What features or technologies do you use that would benefit customer interactions?
Can your platform seamlessly integrate with our system?
In case of unforeseen emergencies or outages, what is your business continuity plan to ensure minimal disruption to customer service?
Can you provide a detailed breakdown of your pricing structure, including any additional fees or hidden costs?
Related to Your Project
What are your hours of operation?
Do you offer 24/7 support if needed?
How do you ensure the security of our customers’ data?
How will you adapt your services to meet changes in our call volume?
What data can we expect from your reports and what is the frequency of our meetings?
What criteria do you use for evaluation?
Can we access reports through a secure online portal for real-time performance insights?
What are the best inbound call center companies in the US?
The best inbound call center companies in the US are:
Proposals