Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs.Â
We are experts in Contact Center and Unified Communications products and services...
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24-7MedCare focuses on providing exceptional medical answering services when and where it is needed...
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BD Services is a UK based call centre company who aim to bring the call centre industry back to the UK. With over 25 years of experience in the industry, we are able offer expert advice and marketing strategies to help you grow your company...
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Our medical answering service helps doctors, physicians, dentists, surgeons, and health providers of all kinds avoid missed calls, get more patients, and manage their practice more efficiently...
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Our goal is to make our company as human as creative, inventive, caring, purpose driven as the wonderful human beings who work inside it...
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Welcome to Flexisales, an accountable, results driven organization with the primary objective of enabling our customers meet or exceed their sales targets one quarter at a time...
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Business to Business Telemarketing...
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Telephone Answering - Call Handling - Virtual Receptionist - Virtual Switchboard - Virtual Offices - Serviced Offices - Meeting Room Hire - Nationwide Business Address...
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That's where alldayPA Legal come in. The UK's first call answering service dedicated to the legal sector, we understand the things that matter to you. We give you a high-quality service at realistic prices...
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Welcome! May this be a platform for you to engage with us and ask questions. Legal Call 24 offers unparalleled answering services for the Legal Profession...
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Incredible Customer Experiences start with ipSCAPE!...
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With more than 30 years combined experience within the Travel, Call Centre and Multilingual recruitment sectors, we're well placed to help in your search for a new role, or to help find your perfect candidate...
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As UK same day courier leaders and a rapidly expanding green fleet, you can trust in us to deliver. Our team are on hand to answer your queries Mon-Fri, 7am-7pm!...
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TTEC combines BPO services design, strategic consulting, technology platforms, and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. They help companies reduce customer effort, enable contact center employees, and continuously optimize business...
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Gatestone has been providing international award winning Customer Contact Center solutions and Business Process Outsourcing (BPO) services to a variety of markets since 1978...
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LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better...
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Unity4 launched in Australia in 2000, and the underpinning technology RapportCMS was released to market as a stand-alone offering and is sold under license by Optus...
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Your Business, Our Solutions, Further Together...
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ContactPoint 360 helps the worlds premium brands transform customer experience...
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Market Decisions Research is a public policy research and consulting firm. We specialize in technically complex research, advanced survey methods, and pragmatic reporting for government, healthcare, and private entities...
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Cove Central is a national provider of hosted and on-premise Unified Communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, Cove Central solutions empower todays mobile and distributed workforces to be connected anywhere and on any device through voice...
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XACT has been providing contact center solutions for more than 35 years. Our experience provides a seamless, cost-effective integrated solution for your business or organization. XACT specializes in custom-designed solutions for those companies that do not fit in a cookie-cutter mold. XACT believes in a...
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USAnswer offers specially tailored call answering services in Portland and Maine to make your business available 24/7. Our call answering service in Maine ensures your business growth by handling all customer queries...
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There are so many things that a virtual assistant can help you with. How much time do you think you could regain once you begin the journey to delegation? Shorten your To-Do list today to begin focusing on the things that matter to you and letting go of the stress...
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Belgrade Karizma is a low-cost resource that can handle all aspects of sales, marketing, and lead generation for each project, or function as an integrated part of a bigger sales team. Customers who return year after year and become real brand ambassadors attend the most successful events. To do this, you...
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At every stage of the client experience, helpful customer care is essential. Consumer behavior and business margins are directly influenced by effective communication. Our friendly representatives at GGA are aware of how crucial it is to represent your company in a professional manner...
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Say goodbye to tedious lead-finding and hello to quick results - that's what Hypergen is all about. Our streamlined Cold Email process allows our clients to land their first meeting in under a week! We give sales teams the freedom they need from prospecting so everyone can focus on converting leads into real...
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Med Communications is a leading provider of comprehensive global medical affairs services, including medical information contact centers, scientific content development, and pharmacovigilance. www.medcommunications.com...
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Absent Answer is an American telephone answering service and call center outsourcing company serving customers throughout the United States...
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LHB Consulting, a London-based lead generation agency with two decades of experience, specializes in a range of services, including telesales, telemarketing, appointment scheduling, the creation and follow-up of email marketing campaigns, and data cleansing...
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At Message Center, Inc., we tailor service and agent training to meet your unique requirements, offering competitive rates and ensuring our staff handles your customers with professionalism and reliability. With our receptionists on hand, you'll never miss a chance to engage with potential customers, whether...
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TELUS Digital is the customer experience transformation partner to the worlds most admired brands. Our diverse team weaves data, technology and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness and scale AI solutions with meaningful value & positive impact...
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Established in 1954, Towne Answering Service is a trusted provider of personalized answering solutions. The company caters to businesses and individuals nationwide. With a rich history of commitment to customized care calls, alarm monitoring, and lone worker solutions, Towne Answering Service ensures safety...
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iWorker is more than just a platform for finding virtual assistants; it's a social enterprise dedicated to transforming lives. By hiring through the agency, clients gain access to talented bilingual virtual assistants and contribute to supporting individuals from countries in crisis, such as Venezuela, where...
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The VA Team is here to help you and your business by providing support through virtual personal assistants or virtual receptionists (call answering services). As a team of professionals with years of experience, we understand the importance of getting the right help for your business. We also believe in...
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A Virtual Business Development Center (BDC) is an outsourced team specializing in lead management, customer engagement, and sales support. Operating remotely, these professionals handle appointment scheduling, follow-ups, CRM management, and digital customer interactions boosting conversions while reducing...
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MediaBloom is a results-driven digital marketing agency specializing in assisting businesses of all sizes to expand and prosper. Our expert team provides an extensive array of services, including Facebook ads, Google ads, website design, AI automations, and SEO. We take a data-driven approach to marketing...
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At Apt Tech Studio, we believe that technology should work for you, not the other way around. Founded with the mission to simplify complex challenges, we offer a comprehensive range of software solutions designed to optimize business operations, drive innovation and create sustainable growth. We're on a...
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On a mission to ensure the most satisfying outsourcing experience ever for our valuable clients by providing qualified remote professionals...
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Founded in 2002, Antasis is a trusted Singapore-based provider of outsourced business solutions. We deliver world-class customer service, IT support, and back-office operations through a flexible, innovative workforce. Certified in ISO 27001, ISO 9001, Bizsafe Level 3, COPC, and Six Sigma, we ensure quality...
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S3 Technology Group - Your CRM, business cloud phone, contact center and employee collaboration solutions provider...
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Founded in 2000, InSource, Inc. has transformed from a leading IT technology staffing company to a trusted provider of cloud-based technology solutions centered around people, products, and processes. As an Elite ServiceNow Partner and a Managed Services Partner with Identity Management firm OKTA, we are...
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We deliver tailored IT solutions that drive innovation and growth. From infrastructure management to software development, trust our team to elevate your business in the digital age...
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We offer cold calling services in industrial markets (preferably Europe).We are professional sales engineers with experience in different tech fields.Our main markets are metal and woodworking, plastic processing, oil and gas, FMCG production, and agro-.You get a simple or promoted database with...
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Portiva's Virtual Medical Assistant is the No. 1 Provider in the World Today...
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Evateck is a Business Process Outsourcing (BPO) provider helping businesses scale operations through dedicated and shared teams customer support, back-office, content moderation, and data entry. Expertise across SaaS, eCommerce, fintech, healthcare, and logistics...
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Tikka is a new IT consulting firm that excels in delivering unparalleled IT and business management services and solutions. With a relentless commitment to excellence, Tikka sets itself apart through its exceptional provision of cutting-edge technology strategies and expert guidance. We are dedicated to...
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Ecco is a Contact center & BPO provider, located in Santiago de los Caballeros, Dominican Republic, since its foundation in 2007 is committed to excellence and innovation, the acquired experience and reputation allow us to build long term relationships with our clients...
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For more than 40 years, HintonBurdick has led clients through the obstacles of our changing financial environment. We outfit our clients with tools that help them grow through financial strategy. Discover how HintonBurdick Advisors invest in your future...
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Offering Contact & Call Center Services. Experience is everything. At NexRep, we know that creating exceptional experiences for our Marketplace Contractors inspires them to create exceptional customer experiences...
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Call centers can benefit your business by providing ready-to-deploy customer support capacity and operational discipline, helping you resolve issues faster, communicate more consistently, and deliver better customer experiences that support retention and revenue.
According to Forrester, customers are 2.4x more likely to be loyal to a brand when it resolves their issues quickly and are 2.7x more likely to spend more on businesses that practice good communication.
However, customer expectations are also increasing.
52% of customers expect answers within one hour on a brand's digital channels. Additionally, Zendesk's CX Trends reveal that 74% of customers also expect 24/7 customer service, especially with the rise of AI.
Failing to meet these expectations can lead to high customer churn, with 86% of UK and US consumers willing to leave a brand they were loyal to after 3 bad experiences.
Call center providers prevent poor experiences by staffing and managing coverage across channels, enforcing SLAs and QA, and increasingly combining human support with self-service and automation to meet speed and availability expectations.
The cost of call center services depends on provider location, service type and scope, call volume and complexity, SLAs, and engagement model.
Here are approximate rates per region:
Based on these hourly rates, these are the estimated call center service costs:
In terms of engagement models, below are the average pricing packages:
Many call centers also offer a fixed monthly package, with the costs tailored to the unique business needs and project complexity.
Consider following these steps to choose the best call center for your business:
Before hiring a call center company, ask these questions to confirm business fit:
Call centers monitor success by measuring customer experience and operational performance, and compare these against the business's goals, past performance, and industry benchmarks.
These are the common KPIs that they track:
Customer experience
Operational performance
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call center companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories:Â
Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies.Â
Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences. Â
Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels.Â
Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.Â
Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following:Â
The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you:Â
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Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale.Â
Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams.Â
Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours.Â
Choose nearshore if you want to balance cost, collaboration, and operational control.Â
Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues.Â
Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.Â
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