Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs.
Munzai Solutions provides B2B call center services covering cold calling, inbound call management, and customer support, with each engagement staffed by dedicated SDRs working 40 hours per week. The call center company's packages include a US-based dialer, project manager, and weekly reporting...
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Outbound Review from Davey Warren 🍐
Munzai Solutions has been a great partner for our outbound outreach. What stood out most was their communication. They checked in with us daily and weekly, kept us updated every step of the way, and worked closely with us to identify our target clients and the best directions to pursue. That level of consistent communication made the whole engagement feel efficient and collaborative, and it is a big reason we felt we got the best bang for our buck. We enjoyed working with them and would recommend them to other companies looking for a communicative, responsive outbound partner.
Appointment Setting Review from Sam Bartow Moreno
Munzai Solutions are amazing to work with. They got started immediately and booked multiple meetings in the first few days. I’m very happy with the results and the support they offered us. If you’d like to ask any questions about the service feel free to contact me at +1 458 600 8797I’m very satisfied. And would highly recommend them.
Call Centers Review from Brian Oltmanns
I am very happy with this team and their performance. They were organized, provided consistent updates, and always made suggestions to pivot if results were falling short. I would highly recommend them.
Helpware CX is a call center company that runs inbound and outbound call centers across 19+ locations in 11 countries, supporting 45+ languages. The agency posts 90% CSAT and holds 30+ industry awards including the IAOP Global Outsourcing 100 and a Gold Stevie Award. Clients average a 5-year partnership...
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Customer Support Review from Maria Maidana
Helpware has been a trusted partner for SquadLocker for several years now for customer success. Our Customer Onboarding Team continues to shine through every administrator that interacts via our Live Chat channel for store help. Anzhelika is my Onboarding Lead and we work hand in hand in making any and all decisions for team enhancements. She delights both DIY and Enterprise administrators across multiple channels here at SquadLocker. I would not be as successful without Anzhelika by my side. I forsee using Helpware for years to come!
Web Design Review from Brian Agee
My organization contracted with Helpware for a complete website design and build. I am extremely happy with the finished product and continually receive positive feedback from customers, vendors, and employees. The Helpware team was very professional throughout the entire process and did an incredible job keeping the project on time and on budget. Communication was also great and I really appreciated their consultative approach. I would recommend without hesitation.
Virtual Assistant Review from Brian Lubeck
Over the past five years, I've had the privilege of partnering with Helpware, and my experience has been nothing short of exceptional. Their commitment to efficiency and cost-effectiveness has consistently impressed me. Whether you're a startup or an established enterprise, Helpware offers tailored virtual assistant solutions that work well with any company. I highly recommend them to anyone looking to hire a virtual assistant.
With over 20 years of industry experience and a client base of 190+ companies spanning multiple sectors, Fusion CX Group is a trusted provider of top-notch call center and customer care services...
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BPO Review from Undisclosed
By utilizing the vendor and its state-of-the-art soundboarding technology, we have been able to reach leads in both an effective and efficient manner. It saved us the headache and massive expense of developing and in-house outreach program.
BPO Review from Undisclosed
This company has been a godsend. We were wasting so much money on our in-house outreach. Now, it does all the heavy lifting for us, qualifying our leads and sending us warm transfers.
BPO Review from Undisclosed
Great experience with this BPM Services Provider. They do the two things that matter most to us. They perform and they communicate. The vendor is a major upgrade professionally from our previous vendors. They are responsive to all of our needs!
AcquireOne helps international B2B companies successfully enter and grow in the German speaking market through strategic sales outsourcing. We combine market entry strategy, outbound prospecting, cold calling, email outreach and LinkedIn campaigns to generate qualified sales opportunities without the need to...
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Appointment Setting Review from Katharina Müller
With AcquireOne, we've finally built a functioning system for our lead generation. Appointments are reliably scheduled and kept with a current show rate of 98%. I can recommend the company for B2B appointment setting.
We help b2b tech companies generate more opportunities and close more deals. Our expertise lies in both execution of sales development campaigns and at the same time working closely with founders and sales leaders to help them take the best out of every conversation and increase the number of deals they...
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Daniel Kasimow's Review Sourced from Google
Bro The deceptive advertising This company 😂 is doing on Indeed in this rachet economy for the worst sales office 🏬 job around horrible sales 😫 people makes scientology look like a brilliant idea hell 🙅♂️ no
Tony Hotard's Review Sourced from Google
They never return my emails or phone calls. Only thing I have to say about it.
Jenney Feliciano's Review Sourced from Google
When I walked in I felt like I was at home. So warm and welcoming! Great people!
CTC TeleServices is a highly experienced staff with cutting-edge technologies. We take a straightforward approach to every customer engagement and deliver industry-leading outcomes! Our clients credit CTC's timeliness, innovation, and strict attention to quality for the success of their initiatives. TC offers...
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Trained specialists for delivering positive customer experience allowing you to remain on top of your customers' minds. Outsourced customer support, technical reporting, and back office virtual assistants trained solely to provide upper edge to your overall business...
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Mobile & Desktop Performance Marketing Agency...
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We offer best-in-class contact centre BPO service and business results in our target regulated-industry verticals, as evidenced by our dominance and client relationship tenure in those verticals...
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Rise Wu's Review Sourced from Google
How many times a day do you call? No voice mail, just random numbers saying Scotiabank. Apparently it’s Optima Communications on behalf of Scotiabank. I don’t know what you want but friggin stop calling. I block one number and there are more!
A Better World View's Review Sourced from Google
I was receiving numerous calls from different numbers, all saying Scotiabank, so finally, I tried calling the number back and then I googled it. I phoned the official number and spoke with reception who told me it was a marketing call and she offered to remove me from the calling list that’s the only reason that they get an extra star.I felt quite anxious about all these calls. I do not know if it’s actually a scam or not
Hitha surendranath's Review Sourced from Google
Received multiple calls from different people claiming to be working with Scotiabank. They call at odd hours and when blocked with one number, try and call from another. They are relentless and won’t stop harassing normal hardworking people. Absolute menace.
Etech is an omnichannel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals allows us to continuously deliver exceptional, personal customer experiences...
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Haley E C's Review Sourced from Google
If only I had something nice to say but mom always said if you can't say nothing nice don't say nothing at all.
Charles Symmonds's Review Sourced from Google
This company operates in violation of the law, calling numbers registered on the national DO NOT CALL list. The fact that people bother to register should be indication enough that your telemarketing calls are unwelcome.This is not the sign of a reputable company you should consider partnering with.
rahil jain's Review Sourced from Google
Scammers! The person calling posed as Customer Service representative for my ISP. I had recently placed an order with my ISP and the caller knew about it. The person demanded that I pay the entire amount now otherwise the order wouldn't process. I argued saying that the rep yesterday said I don't have to pay until the service gets started. To which he replied that that's not how it works and I have to pay now otherwise they will sue me. I said call me back in half an hour and I will have my payment information ready. I didn't answer when I got the call back.
Prospecto is a B2B telesales agency that focuses on setting qualified appointments for sales teams in Quebec, across Canada, and in France. Our mission is to efficiently fill your representatives' calendars with concrete opportunities and genuinely interested prospects...
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Humberto De Melo's Review Sourced from Google
Excellent experience collaborating with them! They demonstrated professionalism, met our expectations, and we will likely continue to work with them on future projects.
Olivier Monier's Review Sourced from Google
We contacted Prospecto to help us structure our prospecting efforts; we wanted to find new general contractors. The team is professional, responsive, and above all, very personable. They easily understand our objectives and always offer concrete and tailored solutions.I highly recommend them!
We are committed to saving you time and money under our outsourcing modality; as well as adapt your business to new technological trends...
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Scicom (MSC) Bhd is a leading business process outsourcing (BPO) company that provides business consulting, information technology and outsourcing services in Malaysia...
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We are not an opportunistic marketing or communication agency. We are inbound marketing and SEO professionals with real processes...
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Loick TANGUY's Review Sourced from Google
We work with INBOUND VALUE on long term bases as the external team helping us to managed all our INBOUND STRATEGY : content/workflow/reporting. The team is really professional and easy to work with . It's a great pleasure to feel confident and safe when you want to manage an automation marketing strategy. Loick TANGUY : CMO Epresspack
James McCarthy Toia's Review Sourced from Google
A great team behind Marc that really helped our team sharpen and refine our messaging. Especially helpful with HubSpot Inbound coming up this month!
LGI stands at the forefront of sales readiness, creating an unrivaled bridge between businesses and potential customers. With a savvy combination of telephone appointment setting, market research surveys and webinar registrations, our clients benefit from seamless connections with their ideal audience...
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Headquartered in Atlanta, GA, Group9 specializes in finding the right cloud, collaboration, infrastructure, security and managed services providers to match your company's specific business and technology needs. From carrier, cloud, security, software, mobile, IoT and infrastructure services to contract...
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ATM Group is a customer operations and revenue outsourcing company. We deliver contact centre outsourcing, revenue generation programmes, multilingual support and AI-enabled optimisation in the UK, Europe and South Africa...
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Lale K's Review Sourced from Google
I worked here for 3 months and my experience was (contrary to the reviews below) very nice, easy going. The management accommodated my personal circumstances and provided ease into adapting to the role, support was always available as well as humour and banter from colleagues. Perfect transition job from hospitality to office roles. Bonus points for progressing employees internally to higher roles accordingly.
An Ash's Review Sourced from Google
How did managers help with a transfer of service for a customer who left review.Because at managements rule is to never disclose that they are calling from at management,they are only to represent and use their clients name. What’s even funnier is this customer was considered special from the rest. They were not only informed it was at management dealing with their service but they even knew the real names of the managers.Another common practice is staff and managers mostly use a dummy name not their real. But in this case even that info was provided to the customer. Must be a special customer that the normal practices were broken for them and they from millions of customers even took the time to write a review lol . Everyone laugh with me.
Tim Lee's Review Sourced from Google
Both Adnan & Connor at AT Management were superb in their dealings with me over the transfer of a service when I was moving house. Nothing was too much trouble & their knowledge was very good. I’d have no hesitation in recommending these two individuals or AT Management
Solus Agency is a mission-driven team of blockchain & fintech marketing devotees who specialize in developing and promoting brands. Through intricate strategies such as growth hacking, we strive to generate leads that create powerful networks around new projects. Ultimately, our goal is for our clients’...
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At Polytropic, we help you find the best nearshore software development partner in Latin America and kickstart a successful relationship. We have proven experience and a deep understanding of how to select and optimize collaboration in order to deliver software development projects in a nearshore model, from...
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SalesSource is a specialised agency focusing on B2B marketing, inbound lead generation, sales, SEO, content and business development strategy. Get in touch with us now!...
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Clever Digital Marketing delivers exceptional digital marketing solutions. Our passion is helping brands achieve sustained growth. We've become a leading Toronto agency by mastering the features of Facebook and Google advertising so that every campaign delivers real results - no wasted dollars! Our team works...
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Since 2008 Lava IP International Pte Ltd has delivered fast, reliable, efficient, and highly effective International B2B Appointment Setting, Business Meeting Scheduling, International Business Development, Remote Meeting Setup and Global Business Matchmaking solutions across 60+ countries for clients from...
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1840 & Company is a global provider of talent and team solutions devoted to empowering businesses with scalable, on-demand workforce solutions. With a stringent verification procedure and a network of professionals in 150 countries, we connect organizations with remote talent of the highest caliber. Our...
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carmen noche's Review Sourced from Google
It was a very productive and swift process. Starting from the interview, to assessments. Everyone was punctual and need not wait for a week or so for updates. They give updates immediately no need for the long wait and suspense. Keep it Up!!
lucille Mrrs's Review Sourced from Google
My experience with 1840 & Company’s recruitment process has been excellent from start to finish. The team was professional, responsive, and supportive throughout every step. Communication was always clear, and I truly appreciated how smooth and organized the process was. I felt valued as a candidate, and I’m very excited to officially join as a Patient Support-CSR. Thank you to the team for making this such a positive experience!
Andrea Yáñez's Review Sourced from Google
I had a truly outstanding experience with 1840&Co throughout the entire recruitment process. From the very beginning, their team demonstrated professionalism, clear communication, and genuine care. What stood out most was the consistent follow-up—they kept me informed at every step, making the process feel smooth and well-organized. I always felt supported and valued as a candidate. I’m incredibly happy to share that I’ve been offered a new role, and I couldn’t be more grateful to the 1840&Co team for making it all possible.
OneBPO streamlines issue resolution by combining its dedicated team of industry-specific specialists with cutting-edge automated systems. Customers can choose their preferred channel phone, email, or chat and OneBPO's specialists will efficiently address their concerns...
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Concentra BPO delivers expert contact center solutions designed to enhance customer communication and drive business optimization through omnichannel interactions...
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XSaraCor 2016's Review Sourced from Google
Super misogynistic. Women, be careful. Women's and labor rights are on the rocks. They don't pay Sunday premiums or insurance, and they move payments around as they please; they don't comply. Serious and committed people aren't good for you here. The Nativitas concentration facilities are passable, but they NO longer turn on the ventilation to save money. There are times when we're suffocating, and it's important not to pollute the air for health reasons.With the salary they offer of a thousand pesos a week, there's no way to really improve that company, that and the type of product. In Bait's case, it's a bad product; customers complain about poor service, whether by phone, in person, or online. The product fails, its campaigns or promotions are unattractive and illogical, the customer is not recognized, sales are made unethically, inhumanly, the coverage is terrible and lacks improvements, etc. (And Concentra is equally disappointing). It doesn't deliver what it offers, and that affects your sales, since you don't achieve it because people become demotivated, feel cheated, and are upset. Concentra has a significant advantage over you. You sign an early resignation, which shouldn't be the case. Making 6 sales without any payment isn't a positive tactic on the company's part either. The commission payment is minimal ($20), and the mechanism for keeping track of them is insecure and unclear. Furthermore, the company asks you to use your cell phone to work extra, following up with customers without even providing you with a connection or covering the cost of your recharges, much less covering that time.The food is very short, and you can't even use the prepared foods they sell there.The tiny lockers are very uncomfortable. They're also unsafe.The training is full of fake news, and it's also not well paid.They offer you rewards, but they don't deliver. Mobbing, favoritism, leverage, corruption, discrimination, and extremely poor conflict management.In other words, you're going to focus on working for the company to win. That's the reality. Not even as a student experience can it be said to be of great value.THEY PAY OUT OF RANGE. IT'S NOT A GOOD CHOICE FOR YOU.
Ana's Review Sourced from Google
Don't waste your time, since they try to recruit you via WhatsApp they have a terrible attitude, they delete messages and block youThey pay only 1000 per week, that is approximately 4000 per month, for a full-time schedule (8-9 hrs).There are better jobs than this, love yourselves and value your mental health guys.
Fernanda Izzg's Review Sourced from Google
A promising place due to its facilities and modern environment, Concentra BPO could well be positioned as one of the best Call Centers in all of Mexico! If it weren't for its unprofessional and unethical staff. Supervisors don't know how to resolve problems and are so fond of gossip that they foster it, creating an atmosphere of hostility. Mauricio, MD, is a terrible person, and everyone thinks they know everything until the complaints about underpaid commissions begin. And they give you what they want, even if you sell twice their sales target (which is 7). Sadly, it remains to be said, but today, Friday, November 29, 2024, they stopped paying commissions.A shame for Mr. Pedro Abraham Álvarez García, who will never see his company grow thanks to the lies and fraud perpetrated from the depths of his offices.
Call centers can benefit your business by providing ready-to-deploy customer support capacity and operational discipline, helping you resolve issues faster, communicate more consistently, and deliver better customer experiences that support retention and revenue.
According to Forrester, customers are 2.4x more likely to be loyal to a brand when it resolves their issues quickly and are 2.7x more likely to spend more on businesses that practice good communication.
However, customer expectations are also increasing.
52% of customers expect answers within one hour on a brand's digital channels. Additionally, Zendesk's CX Trends reveal that 74% of customers also expect 24/7 customer service, especially with the rise of AI.
Failing to meet these expectations can lead to high customer churn, with 86% of UK and US consumers willing to leave a brand they were loyal to after 3 bad experiences.
Call center providers prevent poor experiences by staffing and managing coverage across channels, enforcing SLAs and QA, and increasingly combining human support with self-service and automation to meet speed and availability expectations.
The cost of call center services depends on provider location, service type and scope, call volume and complexity, SLAs, and engagement model.
Here are approximate rates per region:
Based on these hourly rates, these are the estimated call center service costs:
In terms of engagement models, below are the average pricing packages:
Many call centers also offer a fixed monthly package, with the costs tailored to the unique business needs and project complexity.
Consider following these steps to choose the best call center for your business:
Before hiring a call center company, ask these questions to confirm business fit:
Call centers monitor success by measuring customer experience and operational performance, and compare these against the business's goals, past performance, and industry benchmarks.
These are the common KPIs that they track:
Customer experience
Operational performance
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call center companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories:
Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies.
Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences.
Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels.
Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.
Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following:
The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you:
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Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale.
Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams.
Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours.
Choose nearshore if you want to balance cost, collaboration, and operational control.
Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues.
Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.
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