Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs.Â
Public sector sales acceleration
Our B2G sales team helps you set more meetings and win more deals with state and local government agencies at a fraction of the cost of hiring internally... View SLED Sales profile
Top Services:
- Business Consulting
- Call Centers
- Phone Answering Services
- Location
- Tempe, Arizona
- Number of Employees
- Under 49
- Minimal Budget
- $1,000 - $10,000
Future in Hands.
LTS Global Digital Services, based in Vietnam, specializes in providing comprehensive digital BPO services. Our expertise encompasses data processing, RPA solutions, and a range of other business process outsourcing services designed to enhance operational efficiency and drive growth for our clients... View LTS Global Digital Services's portfolio
Top Services:
- IT Services
- BPO
- Call Centers
- Customer Support
- AI Development
- Show more
- Location
- Hanoi, Vietnam
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 2 Projects Listed
Power of action.
Contact center based on state-of-the-art technology... View all reviews
Top Services:
- Call Centers
- BPO
- Advertising
- AI Development
- Digital Services
- Show more
- Location
- Bogota, Colombia
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
Law Firm Support Services
Equivity provides dedicated virtual assistant services to individuals, and to entrepreneurs and businesses looking for paralegal, administrative, marketing and bookkeeping support... View all reviews
Top Services:
- Call Centers
- Accounting
- BPO
- PPC
- Digital Marketing
- Show more
- Location
- Las Vegas, Nevada
- Number of Employees
- Under 49
Accounting, financial and IT advisors
We are committed to saving you time and money under our outsourcing modality; as well as adapt your business to new technological trends... View I&L Consulting profile
Top Services:
- Call Centers
- Accounting
- Business Consulting
- Mobile App Development
- Software Development
- Show more
- Location
- San Jose, Costa Rica
- Number of Employees
- Under 49
- Average Hourly Rate
- $40/hr
- Minimal Budget
- $10,000 - $25,000
If speaking kindly to plants helps them grow imagine what speaking kindly to humans can do.
At Customer Umbrella, we pride ourselves on delivering professional, secure, and multilingual customer support services to our clients. With round-the-clock availability, 365 days a year, we ensure that our clients receive exceptional assistance at affordable rates... View all reviews
Top Services:
- Call Centers
- BPO
- HR Outsourcing
- Phone Answering Services
- Translation Services
- Show more
- Location
- Varna, Bulgaria
- Number of Employees
- 500 - 999
- Minimal Budget
- $1,000 - $10,000
Empower tech companies to scale your operations and unlock your full growth potential.
Talando provides cutting-edge solutions for businesses looking to scale and expand their operations. With a team of experienced consultants armed with the latest tools and AI instruments, we can accurately predict and analyze personnel behavior, allowing us to offer progressive solutions for optimizing your... View Talando profile
Top Services:
- Business Consulting
- HR Outsourcing
- Call Centers
- Market Research
- Show more
- Location
- London, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $250/hr
- Minimal Budget
- $1,000 - $10,000
Where Top Talent Delivers Limitless Results
LimTC builds dedicated customer support, customer success, and operations teams for growing businesses. Based in Ukraine since 2017, we source every team member for your specific role against a profile you approve, never a shared agent pool, and you sign off on each hire yourself. A dedicated senior project... View all reviews
Top Services:
- BPO
- HR Outsourcing
- Call Centers
- Customer Support
- Show more
- Location
- Kyiv, Ukraine
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Customer First, Quality Call , Deliver Business
Kap Call Center Ltd. is helping the companies to deliver the best customer service by our call centers. Being it's our core competency, we made "Our Quality" like this, it is more than just a promise/assurance of making our clients reach the heights of success by rendering the best of customer service at all... View all reviews
Top Services:
- Call Centers
- Location
- Bangalore, India
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
Total Customer Delight
Scicom (MSC) Bhd is a leading business process outsourcing (BPO) company that provides business consulting, information technology and outsourcing services in Malaysia... View Scicom MSC Berhad profile
Top Services:
- Call Centers
- BPO
- HR Outsourcing
- Phone Answering Services
- Digital Marketing
- Show more
- Location
- Kuala Lumpur, Malaysia
- Number of Employees
- 1000 & Up
- Minimal Budget
- $10,000 - $25,000
Remote Teams For Mid-Market Companies
Origo offers a platform solution for fast-growth, mid-market companies, that enables operational improvement. We give our partners the people, process, tech, and data that they need to accelerate their growth, scale operations, while reducing their overhead... View Origo profile
Top Services:
- Call Centers
- Customer Support
- Business Consulting
- BPO
- Accounting
- Show more
- Location
- Melbourne, Australia
- Number of Employees
- 1000 & Up
People-Led Solutions For Australian Businesses
With over 20 years of recruitment experience, Rovr makes outsourcing easy. Helping businesses of all sizes achieve, we connect them with skilled, reliable and passionate team members overseas. Our remote staff will complement and bring value to your team at the fraction of the cost of an onshore workforce... View all reviews
Top Services:
- Call Centers
- Accounting
- Web Development
- Web Design
- Digital Marketing
- Show more
- Location
- Scoresby, Australia
- Number of Employees
- Under 49
Outsource With Confidence
Platonics provides cost-effective medical staffing solutions with HIPAA-trained remote staff. Build your ideal team and save up to 75% on staffing costs... View all reviews
Top Services:
- Call Centers
- BPO
- IT Compliance Solution
- Transcription Services
- Phone Answering Services
- Show more
- Location
- Houston, Texas
- Number of Employees
- Under 49
- Average Hourly Rate
- $5/hr
- Minimal Budget
- Under $1,000
Reliable BPO Contact Center for Call Handling
Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions... View EmpireOne Contact Center profile
Top Services:
- BPO
- Call Centers
- Phone Answering Services
- Customer Support
- Show more
- Location
- Toronto, Canada
- Number of Employees
- 250 - 499
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
Professional Outsourcing Solutions Tailored To Your Needs
At Runa Outsource, we connect exceptional bilingual talent from Bolivia and Latin America with international companies to help them scale smarter, faster, and stronger. Inspired by the Quechua word Runa meaning human, we put people at the center of everything we do providing skilled professionals in customer... View Runa Outsource's portfolio
Top Services:
- HR Outsourcing
- Phone Answering Services
- Call Centers
- Location
- Cochabamba, Bolivia
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
- Portfolios Count
- 2 Projects Listed
Accelerating Opportunities. Defining Growth.
Startups & SMEs Outsourcing Partner... View Alphalead Global Solutions profile
Top Services:
- Call Centers
- Customer Support
- Phone Answering Services
- Market Research
- eCommerce Development
- Show more
- Location
- Mandaue City, Philippines
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
Inspiring Joy We Serve We Deliver.
While everyone is focused on artificial intelligence, joyno is focused on human intelligence. Our employees undergo a vigorous training regimen designed to enhance the enormous talent and innate thirst for knowledge they desire. A positive attitude and authentic gratitude fosters the team spirit to endure the... View Joyno Inc. profile
Top Services:
- Call Centers
- BPO
- Customer Support
- Phone Answering Services
- Business Consulting
- Show more
- Location
- Lapu-Lapu City, Philippines
- Number of Employees
- 50 - 99
- Average Hourly Rate
- $10/hr
- Minimal Budget
- $1,000 - $10,000
Innovation is the key to sustainability!
LMS is unique in her way of operating. We implement High Performance Work Systems, driven by innovative thinking. This allows us to prioritize the Quality and Quantity of our services. Our skilled workforce is eager to get the job done!... View Logical Moderator Solutions profile
Top Services:
- Call Centers
- Phone Answering Services
- BPO
- Customer Support
- HR Outsourcing
- Show more
- Location
- Paramaribo, Suriname
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $12/hr
- Minimal Budget
- Under $1,000
Helping US companies to find best talents for back office jobs
Deducto is your one-stop shop for connecting top Colombian job seekers with U.S. companies. We specialize in sales, customer service, and data entry roles, providing comprehensive services for both employers and candidates to ensure a perfect match... View Deducto's portfolio
Top Services:
- Customer Support
- Call Centers
- Market Research
- BPO
- Show more
- Location
- Barranquilla, Colombia
- Number of Employees
- Under 49
- Average Hourly Rate
- $15/hr
- Minimal Budget
- $1,000 - $10,000
- Portfolios Count
- 1 Project Listed
We specialise in matching exceptional support staff to top businesses and private individuals.We recruit for a range of positions around the world, including personal assistants, executive assistants, administrative assistants and many more. Our expert consultants only work with high-calibre individuals... View Tiger Recruitment Ltd profile
Top Services:
- HR Outsourcing
- Call Centers
- Location
- London, United Kingdom
- Number of Employees
- 50 - 99
Top class phone answering services
AnswerForce delivers a suite of live, genial, and proficient phone answering services, alongside virtual reception solutions and beyond. Our seasoned team of customer-centric agents tend to your calls continuously, all year round, allowing you to concentrate on advancing your enterprise... View all reviews
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Portland, Oregon
- Number of Employees
- 100 - 249
- Minimal Budget
- Under $1,000
Here at Point B Marketing, we believe in well thought out plans developed by the right people achieve the strongest results for all businesses.Much in the same way as a financial planner would start with the end in mind, we work with our clients to envision what success looks like them. Before we build a... View Point B Marketing profile
Top Services:
- SEO
- Call Centers
- Location
- Brisbane, Australia
- Number of Employees
- Under 49
We provide a complete Outbound Telemarketing service including Script design, Customer list procurement and professional advice. Our Telemarketing services range from Appointment Setting, Data List cleaning & Updating, Lead Generation, Market Research, TeleSales for Business as well as Consumer Telemarketing... View TelemarketingPower profile
Top Services:
- Digital Marketing
- Call Centers
- Location
- Perth, Australia
- Number of Employees
- 250 - 499
Professional Live Chat & Customer Support Agents
We build and manage your own dedicated teams of live chat agents, customer support agents, social media support, back-office support, and content translators... View LTVplus profile
Top Services:
- BPO
- Call Centers
- Location
- West Palm Beach, Florida
- Number of Employees
- 100 - 249
- Average Hourly Rate
- $20/hr
- Minimal Budget
- $1,000 - $10,000
Contact Center Excellence
Arise’s roots go back to 1994, when we started out as a technology company selling a proprietary switch. We quickly saw where the future of the customer care world was headed and set out to shape and lead that future. The Arise® Platform launched in 1997 to enable a network of small enterprises to provide... View all reviews
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Miramar, Florida
- Number of Employees
- 250 - 499
We Make Sure Law Firms Never Miss a New Client.
Answering Legal, Inc. provides law firms with a professional, highly trained answering service for any sized law firm. 24/7 live virtual receptionists!... View all reviews
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Nesconset, New York
- Number of Employees
- 250 - 499
Answering Services for Businesses
Kim’s Answering Service, Inc. is locally owned and operated since 1967. At Kim’s Answering Service, Inc., we offer a personalized and professional telephone answering service to the entire professional industry. Our supervised operators are trained to handle and manage all types of calls and relay them... View all reviews
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Fort Worth, Texas
- Number of Employees
- Under 49
We agree that every service provider looks for appreciation, but singing self-made praises does not feature in the list of our priorities... View Vcall Global profile
Top Services:
- BPO
- Call Centers
- Location
- Needham, Massachusetts
- Number of Employees
- Under 49
Ansaphone Service, Inc. was founded in 1945 to provide skilled, efficient telephone answering services to the medical and law business community of Cambridge. Over sixty years later, Ansaphone now services local and national companies in many industries including: Home Health, Property Management, Large... View all reviews
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Quincy, Massachusetts
- Number of Employees
- Under 49
Exceptional customer care and service are not just buzzwords at QTAS. Everyone on our staff, from managers to call center agents, is highly trained, accessible, and responsive... View all reviews
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Quincy, Massachusetts
- Number of Employees
- Under 49
Phone Answering Solutions
Call24 Communications Inc offers 24/7 Answering Service and Call Center Solutions for the greater San Francisco Bay Area... View Call24 Communications profile
Top Services:
- Phone Answering Services
- Call Centers
- Location
- San Francisco, California
- Number of Employees
- Under 49
We're Your Virtual Reservations Department and Contact Center.
Topaz Services is more than a voice reservations center; we are a hotel’s partner in providing Genuine Hospitality with Genuine People. We understand that each guest deserves an amazing and unique experience and that starts with booking their stay... View Topaz Services profile
Top Services:
- Phone Answering Services
- Call Centers
- Location
- San Francisco, California
- Number of Employees
- Under 49
Dedicated Legal Support Services for Plaintiff Personal Injury Firms
Established in 2011, Lexvia provides extremely cost-effective, round-the-clock support services for personal injury law firms. Our team members have an in-depth knowledge of the civil litigation process for plaintiff personal injury firms and are trained to work with all case management systems... View all reviews
Top Services:
- BPO
- Call Centers
- Location
- New York City, New York
- Number of Employees
- Under 49
Comprehensive Health Plan Solutions
Boon-Chapman serves clients with honesty and integrity—and that's not just a fancy slogan. Working in the best interest of our clients isn't just good business practice, it's what makes us who we are... View all reviews
Top Services:
- BPO
- Call Centers
- Location
- Austin, Texas
- Number of Employees
- Under 49
On-Demand Contact Center Outsourcing
Working Solutions is a leader in on-demand contact center outsourcing, with operations in the United States and Canada. Started in 1996, its clients include FORTUNE 500 companies, mid-sized businesses and franchisors... View all reviews
Top Services:
- BPO
- Call Centers
- Location
- Plano, Texas
- Number of Employees
- Under 49
Missing Valuable Calls? We Are Here To Help
We know that as a business owner, building your business is one of the most important, and difficult, things to do. Whether it’s acquiring new customers, managing day-to-day operations, fighting those everyday fires there’s always something to be done, and if you’re interrupted by answering telephone... View Telephone-Answering profile
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Luton, United Kingdom
- Number of Employees
- Under 49
- Average Hourly Rate
- $10/hr
- Minimal Budget
- Under $1,000
Agile Customer Service That Scales With Demand
Odondo's distributed, on-demand model gives clients access to experienced, high-quality agents that deliver better customer service at a lower cost... View all reviews
Top Services:
- Phone Answering Services
- Call Centers
- Location
- London, United Kingdom
- Number of Employees
- 100 - 249
- Minimal Budget
- $1,000 - $10,000
Making Good on the Promise.
Making Good On The Promise! These five words are more than our corporate tagline; they encapsulate the essence of what we do at ABC-Amega. From empowering credit professionals to making better credit-granting decisions to collecting debts our clients are owed around the world, we operate with a strong... View all reviews
Top Services:
- Business Consulting
- Call Centers
- Location
- Buffalo, New York
- Number of Employees
- 100 - 249
The New Age of Customer Experience
A global customer experience (CX) management solutions provider, Startek delivers best-in-class omnichannel CX, digital transformation, virtual receptionist, call and contact center, and enterprise tech services for leading brands, from Fortune 500s to fast-growing startups... View all reviews
Top Services:
- BPO
- Call Centers
- Location
- Greenwood Village, Colorado
- Number of Employees
- 1000 & Up
- Average Hourly Rate
- $25/hr
- Minimal Budget
- $1,000 - $10,000
Alvaria delivers higher intelligence and efficiency for optimized customer experience (CX) and workforce engagement solutions that are scalable, resilient and secure with speed and pinpoint accuracy... View all reviews
Top Services:
- Digital Marketing
- Call Centers
- Location
- Boston, Massachusetts
- Number of Employees
- 1000 & Up
AnswerMTI is a professional 24×7 live telephone answering service providing affordable customer service solutions since 1982... View all reviews
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Atlanta, Georgia
- Number of Employees
- Under 49
uilding Your Business - Growth & Prosperity
UP Creative, Inc. is California Corporation with headquarters based in Long Beach, California and the parent company of UP Creative Technologies Private Ltd. registered in Chennai, India. With additional offices in Chennai & Singapore, UP Creative, Inc. is the premiere provider of global outsource technology... View UP Creative, Inc. profile
Top Services:
- Digital Marketing
- Call Centers
- Location
- Long Beach, California
- Number of Employees
- 250 - 499
The CommAlert Group is an emergency communications company that specializes in the safety and healthcare sectors. We also offer business call answering services to virtually any size or type of business. CommAlert has assisted businesses and communities by delivering emergency response and call centre... View CommAlert profile
Top Services:
- Customer Support
- Call Centers
- Location
- Edmonton, Canada
- Number of Employees
- 50 - 99
Extend Communications Inc. is a privately held corporation celebrating over 60 years in telecommunications and teleservices... View all reviews
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Ontario, Canada
- Number of Employees
- 100 - 249
Virtual reception & call answering services to suit any business
Blazing the trail in outsourced virtual reception and phone answering services since 2003, OfficeHQ continues to innovate and endlessly strives to find new ways to help businesses thrive... View all reviews
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Sydney, Australia
- Number of Employees
- 100 - 249
Professional Call Centre & 24/7 Live Answering Service
TigerTel provides award-winning, outsourced call centre and live answering services in Canada. Our experience and dedication to client success makes us the preferred Canadian answering service and call centre partner... View TigerTel profile
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Dartmouth, Canada
- Number of Employees
- 100 - 249
At Big Sky Call Centers, we care about your clients and your calls. Big Sky Call Centers has consistently delivered top-quality services to our Calgary clients for the past 15 years... View Big Sky Call Centers Inc profile
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Calgary, Canada
- Number of Employees
- Under 49
Gain Your Competitive Edge.
Infosurv in Atlanta, Georgia is a specialized marketing research firm that offers comprehensive solutions. Our expertise lies in designing, administering and analyzing research that provides valuable insights from various stakeholders, including employees, customers and potential customers... View Savanta profile
Top Services:
- Market Research
- Call Centers
- Location
- Atlanta, Georgia
- Number of Employees
- Under 49
A telemedicine MedTech company offering aged care, home care, NDIS, and IOT services 24/7/365!... View all reviews
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Brisbane, Australia
- Number of Employees
- 50 - 99
Telstra Health is Australia's largest ehealth company, supporting governments, health and aged care providers to shape a more connected future for healthcare... View all reviews
Top Services:
- Phone Answering Services
- Call Centers
- Location
- Melbourne, Australia
- Number of Employees
- 1000 & Up
Call Centers Specializations
Services Related to Call Centers
Popular Services
How to Hire the Best Call Center Companies
How can a call center agency benefit your business?
Call centers can benefit your business by providing ready-to-deploy customer support capacity and operational discipline, helping you resolve issues faster, communicate more consistently, and deliver better customer experiences that support retention and revenue.
According to Forrester, customers are 2.4x more likely to be loyal to a brand when it resolves their issues quickly and are 2.7x more likely to spend more on businesses that practice good communication.
However, customer expectations are also increasing.
52% of customers expect answers within one hour on a brand's digital channels. Additionally, Zendesk's CX Trends reveal that 74% of customers also expect 24/7 customer service, especially with the rise of AI.
Failing to meet these expectations can lead to high customer churn, with 86% of UK and US consumers willing to leave a brand they were loyal to after 3 bad experiences.
Call center providers prevent poor experiences by staffing and managing coverage across channels, enforcing SLAs and QA, and increasingly combining human support with self-service and automation to meet speed and availability expectations.
How much do their services cost?
The cost of call center services depends on provider location, service type and scope, call volume and complexity, SLAs, and engagement model.
Here are approximate rates per region:
- North America (United States and Canada): $25-$45 per hour
- Western Europe and Australia: $35-$45 per hour
- Eastern Europe and South Africa: $12-$15 per hour
- Latin America: $10-$15 per hour
- Asia (e.g., Philippines, India, Vietnam): $8-$14 per hour
Based on these hourly rates, these are the estimated call center service costs:
- Shared inbound call centers can cost $0.35-$0.55 per minute for lower markets, and $0.75-$1.25 per minute in premium locations.
- Dedicated inbound costs $8-$15 per hour on average, and North American call centers cost over $20 per hour.
- Outbound call centers in lower markets charge $8-$15 per hour, with more specialized teams in premium locations charging as high as $55 per hour.
In terms of engagement models, below are the average pricing packages:
- Pay-per-minute model charges based on actual talk time, and costs $0.35-$0.75 per minute.
- Pay-per-call offers a fixed rate, regardless of call duration, and costs $4-$15 per call on average.
- Commission-based pricing for lead generation, telemarketing, and sales activities is often tied to sales generated per hour, and ranges around 10%-20% of the sales.
Many call centers also offer a fixed monthly package, with the costs tailored to the unique business needs and project complexity.
How to choose the best provider for your business?
Consider following these steps to choose the best call center for your business:
- Define your service needs and goals, including target audiences, channels, language, coverage, key performance indicators (KPIs), and team size.
- Seek providers with proven experience in your industry, target market, and channels by evaluating their case studies and measurable outcomes.
- Verify credibility by examining their client reviews and certifications. Look for long-term client relationships and ISO and PCI-DSS accreditations.
- Send a request for proposal to your top 3-6 candidates and compare offerings. Prioritize those that offer the most value for money.
- Set an introductory meeting with the provider team to learn more about their training and onboarding process, security and compliance measures, and quality control protocols.
- Ask for a demo or trial and client references to further assess the provider's service quality and reliability.
- Choose the call center with required language proficiency, cultural alignment, vertical expertise, strong quality control and security measures, and a positive industry reputation.
What questions should you ask before hiring?
Before hiring a call center company, ask these questions to confirm business fit:
Relevant Background
- Can you provide case studies and client references in my sector and with similar volume and complexity?
- Can you share interaction recordings, service demos, or QA scorecards?
- Where are your agents located? What is your talent selection and training process like?
Services and Processes
- How do you handle escalations and difficult interactions?
- Do you use AI in your processes? How do you balance human and automated services?
- How do you approach quality assurance, and what QA targets do you recommend?
- What are your security and compliance controls? What proof can you provide?
Related to Your Project
- What SLAs can you commit to, and what happens if you miss them?
- How do you customize your services to my brand voice, customer segments, and policies?
- What software do you use, and can they integrate with my existing systems?
- What KPIs do you use to monitor service quality? What governance and reporting cadence can I expect?
How do call centers monitor success?
Call centers monitor success by measuring customer experience and operational performance, and compare these against the business's goals, past performance, and industry benchmarks.
These are the common KPIs that they track:
Customer experience
- Customer satisfaction (CSAT) scores identify how happy or satisfied a customer is with their experience through post-interaction surveys.
- First call resolution measures the percentage of calls that agents resolve within the first interaction.
- Customer effort score (CES) identifies how difficult or easy it was for a customer to resolve their issue, answer a question, or complete a specific task.
Operational performance
- Agent utilization tracks the average time an agent spends handling customer work.
- Average handle time (AHT) monitors the average duration of customer interactions, including talk time, time on hold, and after-call work.
- Call abandonment rate calculates the total number of customers who disconnect before reaching an agent.
- Total resolution time measures how long an agent takes on average to fully resolve a customer issue, which includes follow-ups and back-office work.
Why Companies Trust DesignRush
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call center companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Sources
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
5 Frequently Asked Questions About Call Center Providers
What services do call centers provide?
Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories:Â
- Inbound call center services: Handling incoming customer inquiries and needs, including customer support, technical troubleshooting, order tracking and returns, account updates, and billing inquiries. Â
- Outbound call center services: Conducting customer outreach activities, such as sales calls, lead generation, customer surveys, feedback collection, and appointment setting.Â
- Omnichannel call center services: Managing customer interactions across multiple channels, including phone, SMS messaging, social media, live chat, and email.Â
- Automated call center services: Using interactive voice response (IVR), chatbots, knowledge bases, and AI-based tools to resolve routine requests and support agents. Â
- Virtual call center services: Providing the above services through remote or geographically distributed teams using cloud contact center platforms (CCaaS), VOIP, and workforce management tools.Â
Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies.Â
What is the difference between multichannel, omnichannel, and optichannel support?
Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences. Â
Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels.Â
Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.Â
How do these companies use AI?
Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following:Â
- AI-driven self-service (e.g., conversational IVRs, chatbots, and virtual assistants) to handle end-to-end conversations and routine issues with minimal human involvement. Â
- AI agents assist live customer service representatives with real-time suggestions, knowledge-based answers, and automated wrap-up notes.Â
- Performance monitoring using speech-text analytics to evaluate agent-client interactions, flag issues, and recommend coaching actions.Â
- Predictive analytics to anticipate high contact volumes, staffing needs, and customer drivers (e.g., repeat contacts and churn risk).Â
- Intelligent call routing that uses intent detection and customer context to route inquiries to the right department or expert.Â
How to decide between outsourcing call centers vs. in-house call centers?
The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you:Â
| Â | Outsource call centers | In-house call centers |
| Advantages |
|
|
| Disadvantages |
|
|
| Best for |
|
|
When to choose offshore, onshore, or nearshore providers?
Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale.Â
Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams.Â
Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours.Â
Choose nearshore if you want to balance cost, collaboration, and operational control.Â
Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues.Â
Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.Â
About The Author and Expert Reviewer
Bojana Trajcheva is a seasoned content editor and innovation researcher with extensive experience in the tech and marketing industries. Formerly Editor-in-Chief at Studentsko Eho, she developed a strong foundation in content creation and editorial leadership. Bojana further honed her skills in senior innovation research roles and now brings this combined expertise to her work as an editor at DesignRush.
Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.