Elevate customer experience and streamline operations with vetted call center companies. Browse our curated list of call centers based in the US to find teams aligned with your customers' cultural and language needs.
Munzai Solutions provides B2B call center services covering cold calling, inbound call management, and customer support, with each engagement staffed by dedicated SDRs working 40 hours per week. The call center company's packages include a US-based dialer, project manager, and weekly reporting...
Appointment Setting Review from Sam Bartow Moreno
Munzai Solutions are amazing to work with. They got started immediately and booked multiple meetings in the first few days. I’m very happy with the results and the support they offered us. If you’d like to ask any questions about the service feel free to contact me at +1 458 600 8797I’m very satisfied. And would highly recommend them.
Call Centers Review from Brian Oltmanns
I am very happy with this team and their performance. They were organized, provided consistent updates, and always made suggestions to pivot if results were falling short. I would highly recommend them.
Lead Generation Review from Nathan Arbitman
I'll be honest, I came in skeptical. Offshore SDR vendors have a reputation for generic blasting and slow response times. Munzai has been the opposite. Responsiveness is where they stand out. When I need a cadence adjusted, copy reworked, or targeting updated, it gets handled quickly, without me having to follow up multiple times. For a solo commercial lead juggling a lot, that matters more than I expected. The value is hard to argue with. For a very fair price, I get dedicated outreach execution across a complex B2B pipeline. They also got up to speed faster than I anticipated. Our market has real nuance, and within a reasonable onboarding window, messaging was going out clean and on-brand.If you're a lean commercial team trying to build outreach capacity without the overhead of a full hire, Munzai is worth a serious look.
Moneypenny is a call center provider that staffs 24/7 answering services and contact center outsourcing for businesses across legal, healthcare, real estate, finance, and home services, with bilingual receptionists, appointment scheduling, call dispatch, and CRM integration included...
Call Centers Review from Eric Martin
The salesman, Luke?, was very responsive and knowledgeable, a true professional. On boarding with Bailey, was easy and very thorough. Getting on board with an answering service had a lot more detail than I expected and Bailey was very patient and did not rush the process.
Call Centers Review from Benjamin Rose
I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!
Phone Answering Services Review from Benjamin Rose
I needed to get two new numbers set up quickly and Marti Ramirez was able to immediately help me out immediately. Also, Marti had some great suggestions for the scripting that was greatly appreciated. He even went above and beyond to check my multiple other accounts to make sure everything was OK with them. Marti is definitely an employee that goes above and beyond. Thanks again Marti!!
AnswerConnect offers 24/7 live call answering, inbound call center solutions, live chat, and appointment scheduling for businesses across legal, healthcare, real estate, IT, and franchise sectors. Voted Best Answering Service for 2026, the call center company answers 99% of calls within four rings...
Phone Answering Services Review from Natalie Russell
Onboarding with AnswerConnect was incredibly easy. I was able to schedule a virtual meeting right away, and within an hour we had everything set upportal access, hours of operation, and customized scripting.Since getting started, Ive received positive feedback from both clients and prospects about the agents handling my calls. That alone speaks volumes.A few weeks in, I decided to tweak my scripting to improve the flow and be more transparent with callers. I reached out via chat, and their team responded immediately. They even offered to call me to walk through the changes, which I appreciated. We updated everything in real time, and the process was seamless.Super friendly team, quick to respond, and very easy to work with. Overall, a very positive experience with AnswerConnect.
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Phone Answering Services Review from Claire Riendeau
Claire Riendeau of Engel & Völkers Charlotte gave a shoutout to Christine Cooksey for the remarkable customer service experience. She addressed all her questions and even provided a detailed account explanation by sharing her screen. Riendeau highly recommended her, noting that she deserved a raise. (Source: 3rd Party Review Platform)
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Phone Answering Services Review from Dr. Harris
Dr. Harris from Kitty Corner Cat Clinic had the best customer service experience with Dyan. She patiently set up Harris' complicated phone system, untangling a messy IT situation. Her methodical and gracious approach was invaluable. The tech support team, especially Dyan, went above and beyond. Harris expressed gratitude for the agency's assistance. (Source: 3rd Party Review Platform)
Top Customer Service is an AI-assisted call center and BPO company, combining human agents with AI tools to deliver 24/7 inbound call handling, outbound support, live chat, and virtual assistant services. The agency caters to clients across eCommerce, media, entertainment, and automotive sectors...
Customer Support Review from Manoj Thenua
I recently engaged a customer support provider to manage client service and support tasks for my healthcare-oriented platform. From the outset, their team was extremely professional, responsive and attentive. Their onboarding process was smooth, prompt, and well-organized. Throughout the project they handled all support tickets including account queries, billing questions, technical issues and general user guidance with empathy and clarity.What impressed me most was their commitment to quality: they consistently responded quickly to inquiries (often within minutes), maintained a helpful and courteous tone, and followed up until the users problems were fully resolved. Feedback from my users has been overwhelmingly positive: many praised how easy it was to get help and how satisfied they were with the assistance.Thanks to their efficient support, user satisfaction and retention improved noticeably compared to the period before they handled support. I also experienced fewer escalations and received fewer complaints overall. Their professionalism and consistency gave me peace of mind and freed me to focus on growing the platform rather than handling day-to-day support issues.Overall, working with them has been a very positive and productive experience the quality of support exceeded my expectations.
With 3.6 million calls handled and 97.6% answered within three rings, Face For Business providestelephone answering, virtual receptionist, outsourced switchboard, appointment booking, and live chat services to UK businesses across legal, healthcare, construction, accountancy, and retail sectors...
Phone Answering Services Review from Anonymous
Top quality service and customer care, really impressed with Face for Business and I couldn't recommend them any higher!
Phone Answering Services Review from Nora
We have been using Face for Business services for a few years for our financial advice company. We can not fault their service, it has proved extremely useful, especially post-Covid in particular when we all moved to working from home rather than being in an office.
Phone Answering Services Review from Joshie
I took over a busy clinic a few months back and on the days there is nobody to answer the phone these guys are ready to step in and intercept the calls ensuring no business is lost. I am very thankful for this great service and I highly recommend Face For Business as a professional and friendly team!
With a 98% client retention rate, Uassist.ME provides nearshore bilingual BPO contact center programs and virtual assistant services to US and Canadian businesses. BPO programs cover customer service, technical support, sales, healthcare, legal process, and financial services...
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Translation Services Review from Benjamin Conboy
Benjamin Conboy of NuSvara praises Uassist.ME assistant's skills and output. NuSvara highlights the assistant's ability to learn, be proactive, and deal with daily technical issues. (Source: 3rd Party Review Platform)
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Virtual Assistant Review from Beth Dorian
According to Beth Dorian of Platteville Family Dentistry, Uassist.ME provided exceptional support services. The virtual assistant provided by Uassist.ME helped the dental clinic become more profitable by shifting the focus to its core businesses. The collaboration is ongoing, and Platteville Family Dentistry praises the team’s consistent communication and cooperation. (Source: 3rd Party Review Platform)
Virtual Assistant Review from Lydia Martinez
According to Lydia Martinez of Elle Marketing and Events, Uassist.ME's assistant does a phenomenal job. Their support has improved Elle Marketing and Events' turnaround times and alleviated its administrative burdents. Uassist.ME assistant's preparedness allowed them to hit the ground running. (Source: 3rd Party Review Platform)
Outsourced VA provides Philippines-based virtual assistants for inbound and outbound call handling, cold calling, customer service, sales and marketing support, real estate support, and administrative and bookkeeping tasks. The agency uses a three-step formula of client qualification across its operations...
Customer Support Review from Joshua Kaiser
The virtual agents provided excellent support on both handling inbound phone calls, and acting as our concierge support team. Their work ethic and dedication to improvement is incredibly encouraging to see. From top to bottom from supervisors to agents everyone strives for the best and is there to assist.
Virtual Assistant Review from Anna Mistal
Our team has been very impressed with the virtual assistants support. Tasks are handled efficiently, communication is clear, and the service has become a reliable part of our daily operations. The owner is a wonderful personprofessional, attentive, and truly committed to making sure all our expectations are met. Highly recommended.
Virtual Assistant Review from Darren Jacklin
I would highly recommend Outsourced VA for any of your Virtual Assistant needs or for any business partnership. Outsourced VA has helped me so much to focus on what I do best. Their Virtual Assistants have helped organize my multitasking so that I now focus only on income generating activities.
PATLive stands at the forefront, providing top-tier phone answering services characterized by their amiability and distinguished reputation. Our commitment is to furnish each customer with an extensive online reporting package, a local or toll-free number, and 24/7 approachable customer support...
Phone Answering Services Review from Alison Motta
Patlive went through an extensive, hands on and personalized set up with me and worked with me - tweaking my script and set up until everything flowed perfectly. And they have been true to their word on billing which I have not always found to be the case with other services. I have a very high call volume and was concerned that I would not be able to stay within my calling plan- they reviewed my plan and calls so I could be confident that I was in the right plan. Extremely satisfied and would recommend them to any law firm - solo or large.
Phone Answering Services Review from Ellie Chuparova
We had an onboarding process of one month with an assigned personal coach, Matt, helping us with any questions and problems. Matt did a great job setting up quickly our service and adjusted it several times to meet our needs. We highly recommend PATlive!
Call Centers Review from Undisclosed
We have tried 4 other virtual receptionist companies prior to finding PatLive and none of them provided the professional support we were looking for like PatLive has. Their receptionists are courteous & professional, and do not waste our minutes taking too long to provide our callers with service. I would highly recommend them.
RAYA Customer Experience is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management, seat rental solutions, back-office, and digital services to global clients, including global Fortune 1000 companies in Europe, the Middle...
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Phone Answering Services Review from Peter Ryan
With a background in providing both digital and voice-based interactions, RAYA has cultivated a series of clients throughout the region, across both mature and emerging verticals.
Call Centers Review from David Rickard
Raya CX leverages strategic partnerships with leading technological providers and its own proprietary solutions like RCX Connect, RCX Pulse, and RCX ERP to provide end-to-end digital CX services. In the EMEA region, it is known for its proactive problem-solving, pricing structure, operational efficiency, and relational management. In 2022, it has achieved substantial revenue growth by diversifying into new industries, expanding delivery locations, and enhancing digital engagements.
Call Centers Review from Debi Hamill
A big thank you and congratulations to the companies named to the 2022 Global Outsourcing 100® for rising to the occasion in a particularly challenging year”, said IAOP CEO, Debi Hamill. “Your tenacity, grit, and leadership were critical to ensuring our industry came out the other side of the global pandemic and we’re pleased to recognize you for your quality and performance excellence.
Call center agency Answering Service Care empowers your customer operations with 24/7 live chat, expert lead intake, appointment scheduling, and HIPAA-compliant secure messaging. We ensure every customer interaction is seamless, professional, and reliable, so you never miss a lead or opportunity...
Phone Answering Services Review from Vai Lealiiee
I had an issue with the protocol for our message retrieval. Spoke with Maria, the account manager in Client Relations, and she handled my concerns in a professional manner, extremely courteous, empathetic, and very kind. She fixed our account and I am so happy to be able to work with the Answering Service Care company again! I used to be an agent with them 10 years ago and still use skills taught from this company in my every day life. They are the best answering service company nationwide! I highly recommend to anyone who needs this service for their businesses. You will not be disappointed!
Phone Answering Services Review from Lee Ann Morris
It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!
Carolina Silva's Review Sourced from Google
Answering Service Care is incredible! They answer every call with professionalism, warmth, and compassion which is exactly what our nonprofit needs to support people in crisis. Reliable, friendly, and a true extension of our team. Highly recommend!
Nexa emerges as a trailblazing 24/7 virtual phone answering service renowned for its nationwide operations across the United States. Our forte lies in delivering unparalleled customer experiences through technology-driven call answering solutions, orchestrated by our adept virtual receptionists who possess...
Phone Answering Services Review from Summer Forbes
Rikard and his team have been great to work with. They are on top of details and have a great system. We’re excited to implement and utilize Nexa!
Phone Answering Services Review from Mandy
I’ve relied on Nexa as my primary answering service for customer calls, and they’ve been outstanding. Their after-hours and midday telephone answering services ensure no call goes unanswered, providing incredible convenience and ease of use. The team’s effective communication and excellent virtual receptionist service have consistently impressed me and made a real difference in managing customer interactions.
Jessica Michalak's Review Sourced from Google
Was recommended Nexa for an after-hours answering service and things seemed fine until they weren’t. One of my colleagues noticed we hadn’t received a call summary in a while, and we eventually found out they hadn’t taken a single call in over TWO months. When I called to ask why calls weren’t being forwarded, and why we were never notified, I was told they “have too many customers to keep an eye on each one.” Despite this, we were billed every month, even though they didn’t answer one call. I was told a supervisor would follow up. No one ever did. Our IT team confirmed multiple times that it wasn't an issue on our end but that was what Nexa claimed it to be. After sending two additional emails with no response, I finally emailed to cancel. Only then did I hear back, receiving a cancellation form and a generic “sorry to see you go.” Don’t waste your time. This is not a legitimate answering service if customer support is essentially nonexistent.
Established in 2009, Unity Communications is a US-based Business Process Outsourcing (BPO) company specializing in sales, technical support, customer service and administrative support services...
IT Services Review from Matt Schnurr
As a RingCentral partner, Unity Communications provides one of the best sales support teams for technology for companies. The client's projects involved handling different customers types from large enterprises to small businesses, implementation, and customer service. The Unity team did a very thorough job handling intricate technical demands that involved research, spreadsheet details, proposals, and immediate response when required. Very detailed. (Verified by email)
Data Entry Review from Alexa Fernandez
We have seen an extremely positive shift since working with Unity Communications. We were looking to expand our global resources and Unity Communications allowed us to do so. All team members on boarded have continuously exceeded our expectations and the team we worked with allowed for completely seamless facilitation.
mia trigo's Review Sourced from Google
requires a star but actually my rating to this company is negative stars lol. This company is a scam. They act like their interviewing and offer a position then they ask for money in form of a gift card. Be careful this is a scam. No company would ask for you to pay them to work for them. I wasted 3 hours with this company in hopes of a job. All they did was waste my time.
Responsive Answering Service is a call center agency delivering seamless onboarding and tailored communication solutions for global brands. A broad client portfolio underscores our work in call handling, appointment scheduling, and sales intake...
Phone Answering Services Review from Lana Goldenberg
Responsive Answering Service, true to its name, is a fantastic partner for all our phone answering needs. It's helped our business grow by screening calls, patching high priority calls immediately to Sales, and providing detailed reporting on our inbound calls. We appreciate the 24/7 availability and the attention to our custom instructions. Every team member at Responsive has been a pleasure to work with. We highly recommend Responsive for businesses across industries; particularly for small businesses with no in-house receptionist, and for overflow call management.
Tony Junkin's Review Sourced from Google
Excellent choice if you are looking for an answering service! I compared several companies and this one seemed to be the best of all of them and it has been wonderful! Jessica and Deb were great helping get everything set up and they are very responsive. The whole service has ran so smoothly and we are no longer missing calls from potential clients. Absolutely recommend them!
Ranger Stardust-Kidd's Review Sourced from Google
DONT SHOP HEREWORST SERVICE WE EVER HAD.THEY ARE THE CHEAPEST AND YOU GET WHAT YOU PAY FOR...They nor picking up on calls, we had our phone company test system..The calls ring 7 times and goes to voicemail..We're basically retired we take certain project maybe 12 calls a month 5 weeks and they have not picked up 1 call as of yet..I should have not even hired them they blamed the phone company after that was disproven they blamed me.Like I was not doing my part to forward the calls.They then said we'll if you cannot help diagnose the problem we will cancel you...I can only say it clearly, the call comes in the call goes to you and gets sent back to our voicemail because you failed to pick up...I can only forward the call answering the call is up to you.These other review must be employees doing review for them..Most people with something bad will not bother writing one we take the time to be sure people know what we had to go thru and warn others.
OBI Services provides end-to-end call center services, using advanced tools and experienced multilingual agents to ensure customer satisfaction. A history of client success stories highlights our expertise in customer care operations...
Virtual Assistant Review from Robbie Forsyth
Obi Services has been a fantastic extension of our workforce, since we began using them for support in 2022. They have shown themselves to be efficient workers, giving us great output for the hours spent - at excellent value for money. Their versatility is outstanding too, supporting us with admin (the jobs our staff find boring), IT and design work. Their communication systems are ideal too, so we are always in the loop. Would strongly recommend them for anyone looking into an all round VA service.
Digital Marketing Review from Dusty Jenkins
I can't speak highly enough of the OBI team. I have been using them over 2 years now for my marketing company and have used them through a variety of tasks. Landing Page Design, Canvas Design, Branding, Logo Creation, Youtube Thumbnails, Youtube Bumpers, Logo Animation, Video Editing, Photoshop Editing, and List Building to name a few. Every new task I've made with them has been a home run overall. As new staff comes into OBI workspace, there will be times where we need to provide additional feedback but overall, I'm very very pleased with how they follow SOPs and help create them along the way. I have never been more organized in my marketing business and will continue to shout the OBI name from every mountain top I encounter. Give them a shot! Their communication is top notch and they truly feel like family to me. I couldn't do business without them.
Assistring LLC is a customer-focused BPO partner that helps businesses scale through reliable, high-quality customer support and operational services. We combine skilled teams, efficient processes, and flexible delivery models to provide exceptional value, seamless customer experiences, and consistent...
Customer Contact Services remains committed to delivering exceptional support and boosting customer satisfaction through call center services. Our broad client portfolio highlights our proficiency in live agent response, cost management, and customizable solutions for diverse industries...
Tara Miller's Review Sourced from Google
CCS has been a lifesaver for our business! We have people who man the phones 24/7, but in the event a call is missed, for whatever reason, CCS steps in, handles the call, gets all the pertinent information, sends us a text and then calls to ensure we got the message.We've used them for a few years now and are very happy with the cost and service.If you're looking for a backup/after hours answering service solution, try these folks!
Eloy Perez's Review Sourced from Google
DO NOT DO BUSINESS WITH THIS SERVICE. I cannot emphasize enough that the pricing and presentation are very misleading. We had a previous answering service that we were paying less than $50 a month for when they solicited our partnership. The representative, Chrissy Lochner, recommended the $99 per month plan with the commitment to review after the first month came in; that NEVER happened. Here we are 3 months and SEVEN THOUSAND DOLLARS later when we were finally able to cancel the services. When I called to speak with the billing department the representative Dianne Archerd, stated she was only in the billing department and would need to switch me over to her customer service department, she placed me on a 40+ minute hold and then the phone went silent. I guess that is their “Customer Service” at its best. Now you know how they came up with $7,000 of over the limit minutes and fees on their billing! They are now sending an outstanding invoice for an additional $1,274. Please do your due diligence before getting into business with this company.
Natalie Cadarette's Review Sourced from Google
Our company switched to CCS about 6 months ago, and we have nothing but raving reviews. Coming from a challenging partnership with another vendor, CCS solved all of the challenges we had faced and has helped us reach our goals in as little as a few months. The team is extremely kind and easy to work with, flexible with our process, and the caller experience is superb. Customer service is top- notch from admin to agent and they are incredibly responsive. Highly recommend!
Hit Rate Solutions provides high-quality customer support for global brands. As call center experts, reliability underscores our approach to inbound and outbound communications, wherein we help businesses exceed customer expectations daily...
ALIMINA REYES HERNANDEZ's Review Sourced from Google
We have been using this call center for several months and we are very pleased. They answer calls quickly, the staff is friendly and well-trained, and the reports are clear and accurate. They have significantly improved the efficiency of our customer service.
Au-Niq Vybze's Review Sourced from Google
I use Hit Rate with my business and they have been very professional and attentive to my concerns and needs. Any adjustment I request, they are able to make. Hit Rate has an easy to use platform with great service. I'd recommend to anyone.
Ms RobynHood's Review Sourced from Google
They are a total ripoff. They play a good game to make it seem like they are doing something for you but reality they are not. You just waste your money with them. They string you along and then try blaming your leads as the reason they are not getting appts. That is false! Other people used the same leads and got results. Stay clear of these people. They are in the Philippines not in Chicago.
Our core value at ROI CX Solutions is delivering tailored call center outsourcing solutions that scale with your business. Impressive outcomes define our legacy in customized scripting, agent training, and seamless onshore-offshore staffing blends—ensuring 24/7 support that drives exceptional customer...
Mr. John's Review Sourced from Google
If you're considering working at Connexus Resource Group, brace yourself for an exhausting, demoralizing experience that will leave you burned out, underpaid, and questioning your life choices. This company operates like a modern-day sweatshop, exploiting employees with unrealistic expectations, pitiful wages, and a toxic work environment that prioritizes profits over people. The workplace culture is cutthroat and demeaning. Supervisors hover like prison guards, scrutinizing every call and nitpicking minor mistakes. Instead of support, you get constant criticism, with the ever-present threat of write-ups or termination if you don’t meet impossible metrics. Favoritism runs rampant, and HR exists only to protect the company—not the employees. Don’t be fooled by empty promises of "career advancement." Promotions are reserved for management’s favorites, while everyone else is stuck in the same dead-end role. Training is minimal, and turnover is sky-high because people either quit from exhaustion or get fired for not meeting unrealistic expectations. In conclusion, Connexus Resource Group is a call center nightmare—a place where employees are treated like cogs in a machine, worked to the bone, and discarded without a second thought. If you value your mental health, dignity, or fair pay, steer clear. There are better jobs out there—this one isn’t worth the suffering.
Valupack Gaming's Review Sourced from Google
Working on the same position for over a year, being told I'm one of their best agents and never getting a raise and overall being treated like I don't actually matter. Would never recommend working for them to even my most hated enemy.
Alece Peterson's Review Sourced from Google
I would avoid working here if you can. I worked here for 5 years, and really hated it. Tried to find other work and was unable to for a long time. I ended up quitting because they were going to demote me after being a Team Lead for about 4.5 years. It was really disappointing and heartbreaking, especially since I loved my team of agents. The first couple of years were good, but after a while it just became unbearable. The last campaign I was on, Solutran, literally sucked the life out of me. My supervisor and my agents were great, but I had to fight for my agents to be treated fairly.The company goes by Connexus Resource Group now, they merged with a few other call centers in 2021. One good thing I can say about the merger was we were finally able to get PTO after not having any paid time off at all. The pay here sucks, I was only making $15.50 for being a team lead, and that was only after 5 years of tenure. Most agents were making around $11.50 to $13. It's very hard to get raises here, so if you want to work here and not be compensated properly this might be the right place for you. Avoid this place, it will only ruin your mental health and cause you more suffering.
SignMore is a call center company committed to elevating client engagement through 24/7 live support, bilingual answering, and CRM integration. Our broad client portfolio is a reflection of our proficiency in lead qualification, emergency response, and appointment coordination within the niche...
Nick Resto's Review Sourced from Google
We're 30 days into using SignMore service, and I'm happy with the way the call flow is set up, and their communication has been excellent.
Fred Paskell's Review Sourced from Google
Amazing customer service and great functionality! Seemless integration into setting appointments and they are always trying to make sure they are exceeding my expectations. Highly recommend! Raving Fan Here!! 👍🏼👍🏼
Stasia Creek 406 East Realty's Review Sourced from Google
Professional and consistent customer service and well trained responsive agents that manage phone calls. Setup was super easy and they went above and beyond to work with Google Voice. I highly recommended!
AnswerFirst helps businesses stay connected with real, helpful people answering every call day or night. No bots. No scripts. Just trained Customer Service Professionals who know how to support your customers when it matters most...
Johnson Legal PLLC's Review Sourced from Google
As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller asked if we did simple Wills. The AnswerFirst agent said, "No, we only do Estate Planning." After sharing these simple issues with management nothing changed. We asked if they could give us an adjustment to our bill based on the poorly handled responses. They said "No." We notified them this week we were switching carriers and they acted like they could care less. DO NOT use them as they cannot handle the simplest of calls.
Demetri Karoutsos's Review Sourced from Google
Outstanding After-Hours Answering Service – Highly Recommend for Service-Based BusinessesWe've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider.What sets AnswerFirst apart is their adaptability to our unique workflows, quick response times, and overall attention to detail. As a service business, having a reliable, U.S.-based call center is essential and AnswerFirst delivers with consistency and clarity.Their platform gives us the functionality we need, and the quality of their after-hours call handling has significantly improved both our internal efficiency and our customer experience.If you're a service-based company looking for high-quality live agents, professional support, and a partner who understands urgency and accountability, I highly recommend AnswerFirst. Exceptional value, exceptional team.Demetri KaroutsosDirector, CareMaster
Scott Lady's Review Sourced from Google
Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently.Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly.I highly recommend giving them a shot for your call inbound call needs.
We offer 24-7 Inbound Contact Center Services that include Phone, Email, Live Chat, Text and Social Media Support Services. We also help with back-office support work including order processing, data entry and related VA tasks...
Customer Support Review from Jason
I am impressed with the customer support team at this company. They are knowledgeable and always go above and beyond to help with any issues or questions. The team is very flexible and always willing to find a solution that works. Overall, I have been satisfied with the level of support this team provides and would highly recommend them to anyone in need of assistance in the CS field.
Victor Roige's Review Sourced from Google
We have been working with DOS support for months and they provide a great customer service!
Rachel Lynch's Review Sourced from Google
We have been working with DOS for several months now and are very satisfied with their services. The entire team is very responsive and eager to help out in any way they can. Highly recommend!
We are customer service experts. Consider GCS when you need outsourced contract center support. We can staff and manage your internal center, operate a dedicated site for you or manage your program in a blended or shared center. GCS is not your ordinary outsource provider or BPO. Our niche is customer...
Award-Winning Live Answering Services. HIPAA Compliant. 40+ Years of Experience. Superior Nationwide Solutions...
Hospitality Call Center...
Samii Abbasi's Review Sourced from Google
I am a freelancer . their CEO hired me to make a training course videos . he takes all the videos without any payment and now he is now responding me . I am a student . I spend 300$ for software subscription from which I make the videos . I take that money from my fee and now he I not responding me . 24 Oct 2023 is last date of my fee submission and I still don't have money to pay my fee.
Justin Gerlach's Review Sourced from Google
Having the support of the Real Voice team for after hours and overflow is invaluable for a business that needs to be 24/7 but s staff that can't always be available 24/7.
Jennifer M's Review Sourced from Google
Amazing company and amazing team! We have been extremely happy with our partnership for several years now. Thank you, Real Voice!
Supportal Business Services endeavors to elevate your efficiency and productivity, facilitating a transition to a more streamlined and effective work approach. By providing access to a cadre of skilled UK Virtual Assistants, we aim to help you optimize your operations, reclaim valuable time, and foster growth...
STR Assistance is a Short-Term Rental Virtual Assistant company helping hosts manage their properties on Airbnb, Vrbo, and Booking.com & other vacation rental platform. We specialize in Airbnb Virtual Assistant services, taking care of guest communication, co-host support, cleaning coordination, dynamic...
Invensis Technologies Achieves 80% Payment Recovery Improvement for US Healthcare Client Through AI-Human Parallel Processing Model...
Sundar Kasyap's Review Sourced from Google
Our small clinic in Texas was struggling with billing and insurance claims. Invensis’ Revenue Cycle Management services turned that around quickly. Claims are processed faster, and denials have decreased. They're professional, easy to work with, and understand the U.S. healthcare system inside out.
Prem Kumar's Review Sourced from Google
We partnered with Invensis Inc for eCommerce support, and it's been a game-changer. Our order processing, returns, and customer service have become faster and more accurate. The team is responsive, US-business savvy, and really understands online retail. Highly recommend for any U.S.-based business looking to streamline operations.
Starry Solutions is more than just a virtual receptionist; we act as an extension of your team. Our US-based team learns the ins and outs of your home service business, providing knowledgeable answers to build rapport with every caller. Regain your work-life balance, increase lead conversion, and nurture...
We are a telecommunications company with personalized call center solutions who provide the highest quality & most reliable customer service...
Upstream BPO Leads The Industry. With Multilingual And Omnichannel Support And Customer Experience (CX), Back-Office, Inside sales, tele sales, Lead generation, Digital Transformation, And Intelligent Automation Solutions. Our BPO Experts Have Over 25 Years Of Experience In Delivering Value And Better...
With a legacy dating back to 2016, HiredSupport stands as a true trailblazer in the outsourced customer support realm...
IT3TEK is an IT solutions company that offers a comprehensive range of services. Outsourced IT, project work, cybersecurity, phone systems and more! We are exactly what it is that you need us to be for your company. We will even provide a free analysis of your network and systems...
We help businesses scale through reliable outsourced talents covering data entry, admin tasks, annotations, lead generation, and digital operations with unmatched speed and quality...
Dedicated virtual assistants and full phone teams, matched in 3 to 5 days, managed daily by our team, and backed by a 110-Day Guarantee. You run the business. We run the team...
Biboy Sama's Review Sourced from Google
I’ve worked with other VAs before, but this company provides a different level of professionalism. My assistant is punctual, proactive, and requires minimal supervision. It’s like having a full-time employee at a fraction of the cost.
Zion Drake's Review Sourced from Google
Alessandra really listens. She matched us with a remote assistant who fits our company like a glove. And Eli’s leadership, grounded in faith and service, gives this business real soul.
Panoy Lorrie Claire V.'s Review Sourced from Google
Eli clearly knows how to build a values-based business. Every interaction I had with Allyza felt intentional and uplifting. We love our new hire—and the social impact makes us even prouder to be clients.
Betties virtual receptionists are specially trained by industry experts to masterfully navigate the legal intake process, schedule consultations, screen calls and take messages. We proudly support solo and small law firms across the US and Canada...
We manage the call center , sales and customer service traffic to minimize your capital expenses and maximize your profits. Our reliable, cost-effective service enhances your customer service reputation and complements your corporation’s branding and marketing efforts...
BBB Accredited Business with an A+ rating. Our Virtual Assistants are trained In-House Professionals who are dedicated to the success of our clients...
Justin Johnson's Review Sourced from Google
This company is the BIGGEST SCAM OF ALL TIME. Stay clear, VA services are awful, inexperienced and not responsive at all. promised to build me a website in 30 days, 6 months later still no completed site only a draft that does not look or feel like anything promised. Then asked for more money not originally agreed on to complete the site. These guys are scammers. If I could give negative stars I would.
SNAP Architectural Photography's Review Sourced from Google
Thank you so very much. Also, I will be using your services again in the future.
At Message Center, Inc., we tailor service and agent training to meet your unique requirements, offering competitive rates and ensuring our staff handles your customers with professionalism and reliability. With our receptionists on hand, you'll never miss a chance to engage with potential customers, whether...
Established in 1954, Towne Answering Service is a trusted provider of personalized answering solutions. The company caters to businesses and individuals nationwide. With a rich history of commitment to customized care calls, alarm monitoring, and lone worker solutions, Towne Answering Service ensures safety...
BJ Putnam's Review Sourced from Google
Towne Answering service has been a lifeline for my small business. They're very easy to work with, budget friendly, and Chris is excellent about keeping in communication. I highly recommend their service!
Eileen Roetman's Review Sourced from Google
Our practice has been using Towne for the past 20 years. They have provided exemplary service to our office. Very professional and the staff are friendly and always willing to go the extra mile. Account manager Chris Watson goes above and beyond to make sure our patients receive the best care possible and making sure their needs and concerns are addressed in a timely fashion. We wouldn't trust any other answering service. Thank you for everything you do...
Erika Keech's Review Sourced from Google
Towne Answering Service has been incredibly helpful since our business started using them for after hours & weekend emergency calls. They help us capture the customers who are calling when we are not in the office. Above all, Chris and the customer service team have always been exceptional with communication and response time.
S3 Technology Group - Your CRM, business cloud phone, contact center and employee collaboration solutions provider...
Select Answering Service gives you peace of mind with inbound call center solutions for live 24-hour emergency and after-hours virtual receptionist support. Free trials. No Obligation Quotes. Big Savings...
Born from the experience of industrial process and know-how in telemarketing and market research, BMPB France is recognized as a partner dedicated to the Industry and Tertiary sectors, leading made-to-measure solutions for the business development of their customers...
Nicolas Bastien's Review Sourced from Google
We have been happily working with BMPB since 2022.Regular exchanges with Lucie & Olivia are always pleasant. They are keen to understand our needs and our issues in order to adjust their way of doing things.Exchanges with other people in the team also go very well.It’s a real time saver and BMPB helps us increase our skills to improve our appointment scheduling.
Elisa Pouchonaud's Review Sourced from Google
A team that listens to its customers and is responsive, ideal for developing your business, safe value and time saving, I highly recommend!
cassar sarah's Review Sourced from Google
A pleasant, dynamic, and above all, incredibly efficient team! We were able to expand our professional network thanks to their expertise. I highly recommend them!
Continental Message Solution (CMS) is an award-winning call center outsourcing company based in Columbus, Ohio. The company provides telephone customer service and live answering services to a worldwide network of clients, including numerous Fortune 500 corporations...
Christopher Schriefer's Review Sourced from Google
The training department is amazing! Training team really go out to make sure your fit and understand your position within the company. The problem with this company is the operations manager Brian. He will terminate employees for petty reasons like an outage in your area or low quality scores while in training. Your held accountable to quality scores as if your a full or part time employee that has been established in your roll. Dont recommend applying for a position within Continental Message Solutions.
Erik Doyle's Review Sourced from Google
I researched over 40 hotline centers and conducted more than a dozen reference calls before I finally settled on CMS as the solution provider for my company of over 5,000 employees. The CMS transition completed earlier than scheduled and we were under budget both for installation and years of use. I repeated the same for my next employer of 10,000 employees a few years later. Both companies are still using the solution and even expanded services. They love it, and I'm proud to say that working with CMS has been one of my greatest career contributions to I've made for my employers. Full speed ahead, CMS!
Gere Jordan's Review Sourced from Google
Highly innovative and experienced call center, live answering service, and IVR solutions firm based out of Columbus, Ohio. Can't say enough good things about this group and the valuable services they are able to provide. From basic receptionist services to fully customized mass notification solutions and software integration, they do it all and are one of those go-to vendors for anything customer service/communication/compliance/HR related.
VALLU is a premium answering service tailored for law firms and attorneys, enhancing client engagement with a blend of human touch and technology. Specializing in professional call handling, message taking, and appointment scheduling, VALLU streamlines communications, elevating client experiences while...
CallingAgency books qualified B2B appointments with decision makers for your sales team. We have served more than 2,100+ businesses across 50+ industries in the US, Canada, and Australia...
Magellan Solutions USA delivers expert contact center and digital marketing services tailored to your business needs. From inbound and outbound support to live chat, telemarketing, and SEO, we help businesses enhance customer engagement and drive growth. As a small, minority-owned business with diverse...
Alex Lavarsse's Review Sourced from Google
super attentive, helped me a lot when I needed it most, I highly recommend it, excellent professional, I would give 1000 stars
CallTel is a business process outsourcing, telephone answering service, and customer engagement company that works together. We provide cutting-edge digital solutions that enable and maximize the effectiveness of individuals, groups, and companies using technology...
Lauretta Langley's Review Sourced from Google
Partnering with CallTel helps you to keep focus on the big things while they help you take care of the little important things that matter to your business.
Connext helps companies build custom, dedicated offshore support teams...
Equivity provides dedicated virtual assistant services to individuals, and to entrepreneurs and businesses looking for paralegal, administrative, marketing and bookkeeping support...
Melina Montes's Review Sourced from Google
Equivity has been a great addition to our business. Their proactive approach, commitment, and attention to detail have played a great role in the success of our operations. Equivity truly went the extra mile to understand our operation and assemble an exceptional support team! Their representatives demonstrate a high level of professionalism and consistently provide excellent customer service. Equivity is the perfect choice if you're seeking top-tier service tailored to meet your business needs.
Excellence Team's Review Sourced from Google
Equivity is a game-changer. Their team is highly knowledgeable and skilled in customizing their services to match our specific needs, which is super impressive. They frequently ask for our feedback and are quick to adapt to our requirements. Highly recommended!
Amanda Estey's Review Sourced from Google
I've always been able to get quality help in a timely manner when using Equivity Virtual Marketing Assistants. Highly recommend them for both short and long term solutions. The team is wonderful to work with and will source the right talent for your needs.
Empire Solutions is a leading BPO contact center providing expert call handling and answering services. Connect with us anywhere for top call center solutions...
Call centers can benefit your business by providing ready-to-deploy customer support capacity and operational discipline, helping you resolve issues faster, communicate more consistently, and deliver better customer experiences that support retention and revenue.
According to Forrester, customers are 2.4x more likely to be loyal to a brand when it resolves their issues quickly and are 2.7x more likely to spend more on businesses that practice good communication.
However, customer expectations are also increasing.
52% of customers expect answers within one hour on a brand's digital channels. Additionally, Zendesk's CX Trends reveal that 74% of customers also expect 24/7 customer service, especially with the rise of AI.
Failing to meet these expectations can lead to high customer churn, with 86% of UK and US consumers willing to leave a brand they were loyal to after 3 bad experiences.
Call center providers prevent poor experiences by staffing and managing coverage across channels, enforcing SLAs and QA, and increasingly combining human support with self-service and automation to meet speed and availability expectations.
The cost of call center services depends on provider location, service type and scope, call volume and complexity, SLAs, and engagement model.
Here are approximate rates per region:
Based on these hourly rates, these are the estimated call center service costs:
In terms of engagement models, below are the average pricing packages:
Many call centers also offer a fixed monthly package, with the costs tailored to the unique business needs and project complexity.
Consider following these steps to choose the best call center for your business:
Before hiring a call center company, ask these questions to confirm business fit:
Call centers monitor success by measuring customer experience and operational performance, and compare these against the business's goals, past performance, and industry benchmarks.
These are the common KPIs that they track:
Customer experience
Operational performance
Rated 4.8 on Google and 4.7 on Trustpilot, DesignRush Agency Directory is a reliable resource for finding call center companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
DesignRush sustains a directory of over 40,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
Call centers provide comprehensive services to support customer experiences and business operations. They generally fall under 5 categories:
Additionally, there are also specialized call centers that provide industry-specific services, such as insurance verification for healthcare and medical institutions, KYC checks for financial services, and citizen surveys for government agencies.
Multichannel aims to reach customers through multiple channels (e.g., voice, chat, email, and social), but channels operate independently with limited shared context, which can create inconsistent customer experiences.
Omnichannel seeks to provide a consistent and continuous customer experience through all touchpoints by having a unified database and integrated system for conversation history and customer data. As a result, omnichannel strategies are often costly and require large teams to cover all customer channels.
Optichannel focuses on prioritizing and routing customers to the most effective communication channel for specific inquiries, optimizing costs rather than maximizing presence. This strategy often selects the highest customer touchpoints by analyzing customer behavior, preferences, and market trends.
Call center companies are using AI to improve contact center agent efficiency, service quality, and customer experience through the following:
The answer depends on your support complexity, demand volatility, compliance needs, desired control, and internal team capabilities. Below is a cost-benefit analysis to help you:
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Onshore call centers operate within the same country as your business, enabling better time-zone overlap, cultural alignment, and ease of management through site visits and tighter governance. However, they often have higher costs and, in some markets, it is harder to hire at scale.
Choose onshore call center companies if you want higher control, strong brand alignment, and close collaboration with internal teams.
Nearshore call center companies are located near your country or region, making them more cost-effective than onshore and easier to collaborate with than offshore. While time zone and cultural alignment are not guaranteed, many providers build teams around your processes, language needs, and operating hours.
Choose nearshore if you want to balance cost, collaboration, and operational control.
Offshore call center providers are based in distant countries and are often selected for cost efficiency, scale, and 24/7 coverage. However, cultural and linguistic barriers, time zone compatibility, and limited quality control can be issues.
Choose offshore call center companies if you need scalable coverage, multilingual capacity, and can operate effectively with structured governance, documented workflows, and strong QA.
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