The Solicitors’ Regulation Authority sets out clear standards for outsourcing operational functions that are critical to the delivery of legal activities (O (7.10)).
As a provider of outsourced Telephone Answering and PA services, we at YourLawfirmReception have made it our job to find out:
What the SRA requires
What we need to do to keep you, our client, compliant
As your provider, YourLawfirmReception is equally bound by the duty of client confidentiality. Our systems and processes are designed to keep client information confidential and our contract explicitly sets out an undertaking relating to confidentiality. The contract also provides:
For supervision, review and improvement of services Explicit authority for the SRA to inspect records
For a named person responsible for managing the account, together with a provision for us to deliver reports to you as agreed
Headquarters
6 Blackworth Court Wiltshire, Highworth, SN6 7NS, United Kingdom
